Airtel Complaints & Reviews

Dear Sir, I would like to inform you that I have lost my Airtel Prepaid Sim no. was [protected] on 04/06/2015 Morning. Hence, request you to do the needful to block the Sim as soon as possible to prevent misuse of it. and please provide me same no for future. Thanks and Regard

Hi, I was working in bangalore till May, 2015. My vodafone number was [protected] I moved to Hyderabad last month. I requested for portability to airtel for the same number on 17th June, from Paradise Mobile's S.No16-2-225/1, Beside TV Tower, Moosrambagh, Malakpet, Hyderabad - 500036. After a few days, on 24th June my Vodafone Bangalore sim got deactivated. Next day i put the airtel sim. And Verification was done by the customer service. They told to switch off and on the phone after 30 minutes. I did the same. But sim did not get activated. For the next two days i made lots of calls to customer care. They kept on saying issue would be resolved as soon as possible. On 24th a customer care executive told that there is a technical issue at airtel and told it would be resolved within 24 hours. On 25th when i try to call customer care from this sim, it stopped reaching the customer care. After i select English and press 9 for customer care talking, the call dies off. I mailed to the airtel team several times. They also couldnt help. Some of the mail replies from airtel said that my number is already activated as per airtel records. But till today when i dial any number on the airtel sim, it goes to the automated message saying "Your sim activation is in progress. Please switch off and on the phone after 30 minutes" I did everything. Removed the Sim and inserted again. Tried the sim in another handset. But nothing helped. Finally on Sunday, when i called from one of my friends phone to customer care, one customer care executive told me that bangalore to hyderabad portability cannot happen. I have contacted airtel customer care exeutives in hyderabad. I have raised complaints with airtel(http://www.consumercomplaints.in/airtel-b100013) with reference numbers : 1.OT[protected]. OT[protected]. OT[protected]. OT[protected]. OT[protected]. OT[protected]. OT[protected]. PR[protected]. PR[protected] None of my complaints were taken seriously. I sent many number of mails to [protected]@in.airtel.com. I didnt get any favourable replies. I have asked for help from airtel twitter. They called me. But did not offer any solutions. They asked about the problem and tactically ended the calls. This number is very important to me.It is my official number . My netbanking is linked to this number. Also I have suffered lots of losses due to the service unavailability to this number in the past few days. I have missed many calls to my numbers and I have lost lots of business in last few days due to this portability problem. Lots of couriers are returned and lots of my work is affected. Also I have spend lots of time trying to contact customer care for help during the past 11 days. This is a really a horrible experience. I really want to know what airtel did to my number. Have they lost my number. Or have they lost my documents? Why are they not responding? I have posted complaint in Grahak Seva also. http://www.grahakseva.com/complaints/251076/negligance-from-airtel-aitel-portabi...⇄ Initially they told they will look into issue. Then as usual they ignored my issue. Same issue is happening with airtel customer care in twitter. Every day i ask for update on my portability issue to their customer care in twitter. And everytime they casually repeat that they will send an "update" to me soon. I really have a suspicion that they are not replying because something has happened to my number. May be Airtel is not able to solve the issue and they are hoping that if they keep ignoring my issue I will eventually lose patience and move on with my humiliation silently.

Hello Everyone, I am writing on behalf of my father Lt. Col. Lakshmanan Velikkath, who has been tortured and humiliated by Ur Airtel Staff. This is absolutely UNACCEPTABLE from a company like Airtel. I am contacting you after having a horrible service and even more pathetic service from Airtel. To be honest I don't know where to start from and where to end. I don't even know if my concerns would be looked into or just moved to the trash. But its high time I think I have to raise my concerns with the Highest Possible Authority in Airtel. The above mentioned 4G LTE Telephone no. [protected] A/c no. [protected] is in the name of my father Lt. Col. Laksmanan Velikkath. He is a retired colonel in the Indian Army and on my recommendation he took up this connection, which was probably the biggest mistake he made. Right from first month we faced an issue on data usage, which was reported to the useless agents and the even more useless supervisors and even worse so called Assistant Vice President. Yes, I have a record of most of the people he spoke with at Airtel and of course I have recorded conversations as well. Here is the history of the issues. 1. 10 GB data gets exhausted in less than 15 days, sometimes even 10 days. 2. Customer care knows only once song, "You have used the full 10 GB data". They do not know any other song unfortunately. 3. Reporting issues only means a mode of selling Smart Bytes. 4. The Most Unhelpful Staff. Thats the name for the People Handling Customer Care. 5. Finally adding to it.. the Supervisors, Managers and VP (so called). Amazing Attitude. 6. After struggling for about 9 months, when Airtel could not provide a solution. I came up with a solution and requested to DISCONNECT the service, which Airtel was more than Happy to do. Here is the history of calls made to Airte. 30.06.2014 - Chandana (Agent) and then Asma (Assistant Manager) 18.07.2014 - 10.45 AM - Spoke to Suchitra (Agent) and then Harish (Assistant Manager) 29.07.2014 - 11.20 AM - Shivakumar (so called Assistant Vice President) Ill Mannered Guy with a Bad Attitude. 15.04.2015 - Wazia (Agent) who disconnected the line, Shine (Agent), Binod (Agent), Rafi (Assistant Manager) and Harish (Assistant Manager) 03.05.2015 - Jai Prakash (Floor Supervisor) 09.05.2015 - Madhu (Agent), Parmesh (Floor Supervisor), Harish (Assistant Manager) Here is the Best Part 11.05.2015 - Madhu (Agent), Harish (Assistant Manager) and Preethi Krishna (Manager Operations) 12.05.2015 - Vidya (Agent), Rashmi (Supervisor), Preethi Krishna (Manager Operations) I might have missed quite a few conversations in between. Now the Amazing thing about all the people is that NO ONE could provide a solution till the End. What they did BEST was they kept blaming the customer (which Airtel does BEST). Finally after sending the Technicians to my residence several times, they realized that it was a NETWORK ISSUE. And when there is Network Issue, how can a customer exhaust the 10 GB data..???????????????????? This is a question that NO ONE in Airtel could answer. But when it comes to payment, you guys are very prompt and I didn’t let you down either. I made regular payment irrespective of the fact that I never got the service. But Finally when it was too much to take.. I decided to disconnect the service and I clearly mentioned on a call with Preethi Krishna (the so called Manager Operations) that I will NOT be making any further payments. Well Heard and Well Recorded on the call that it is DUE to Airtel's Incapability to provide a Solution to the Network Issue, I am DISCONNECTING the service and NO Further payment will be made. After all this Drama, Airtel still contacts me to make payment of the last bill generated. What a Shame..??? You are asking me to pay for something that you never gave. What a Shame..??? It€™s like Daylight Robbery. The story doesn't end here. Somehow the service was disconnected but I kept getting Annoying Calls asking me to make the payment. Which was really getting into my nerves. One fine day I got a call from some Cibil Lawyers Office, Threatening me that they are going to file a case on me. Well I narrated the whole story in short the lady, which I am not sure how much she understood but she did say that she will contact Airtel and discuss the case. Since then I have never heard back from her. Couple of days back, I started getting calls from some number in Chennai, who seem to be from collections team. Now they started harassing about making payment. Don’t you think this was too much on your part..?????? This was the limit of testing anyone’s patience. Now I am waiting to hear from you. I want to see what people at your level do to resolve the issue and stop the Harassment. I am now pushed to the Edge where I don’t know what to do. Airtel is a Disaster in anyone’s life and a mistake that can’t be corrected. I will make sure that NO ONE ever takes any kind of service from Airtel, though I know it won’t make any difference to you but Yes, being a company that believes in providing 6 Sigma service, I expect a solution to my small problem. Yes, one small suggestion. Your staffs is great asset to the company, please teach them to do justice to the money they take home at the end of the month. Especially the Manager Operations, Preethi Krishna. She doesn't belong to where she is sitting at the moment. Hope to hear from you. Aninda Kumar [protected] (Available anytime on Saturday and Sunday and 9 to 12 on Weekdays)

This is to inform you that I had applied for one DSL broadband connection for my office at the address as mentioned below:- SolariseIndia 32, 2nd Level, Shakti Vihar Delhi-110034 After, processing my document, the executive for my colony informed me that there was some dispute with one of my son Raghav's connection bearing no.[protected], therefore, unless the dispute gets resolved, they would not be able to install the connection. It is quite unfortunate, that, despite none of our fault regarding this connection, we have been made a scapegoat and are being harassed by your company constantly since January 2015 onwards. (correspondence mails attached) We asked for a rufund of the amount of Rs.1000/- that we had deposited at the time of applying for this new connection in the name of our firm "SolariseIndia" and the people at the backend had assured me that my deposit of Rs.1000/- shall be refunded to me, by cheque only; as per company's policy. I am quite astonished and feel stunned at this behaviour from a professional company like yours. I feel so disgusted and feel very ashamed that the company and its entire team, from top to bottom, every person in the hierarchy is responsible for his/her act of commission and omission relating to this. I have been regularly asking people to co-operate, but nobody seems to care. Nobody feels responsible enough to inform me of the discrepancies in my submissions. I believe AIRTEL has recruited work shirkers in its office, who are careless, and unconcerned of the clients grievances. More than six months have elapsed and still I do not know, whether your company will act like a company with some difference and provide a proper redressal to all my grievances. If you feel proud to be AIRTEL clan, then this is the time to prove it to me. Have the courtesy to initiate some fast & favourable action in the interest of justice and resolve this problem or refund Rs.1000/- with interest @18% to me which I submitted at the time of applying for this connection. This is my last notice to you regarding this or otherwise I shall be forced to initiate a legal action in the consumer forum to get a proper redressal to my grievance. Sarita Aggarwal Mobile: [protected]

I have purchase mobile on 28/06/15 that is Samsung a7 i got airtel offer double data pack, offer is till june-2015, i recharge rs255 on 30/06/2015 but the data is not get double when i speak to customer care he told that offer is not applicable for me, offer is expired. another thing is my data was 200mb i was using viber when i complete using viber my balance got deducted around 65rs but internet balance was 6mb remaining when i have internet balance still it deducted from main balance, i speak to customer care he is telling that my internet pack got over so it got deducted from main balance.my mobile no is [protected]

My prepaid airtel no. is [protected]. On 04 Jul 15, approx Rs. 200 has been deducted from my balance for no reason as far as I know. I have not even activated data connection on my mobile. Request resolve the issue and get my balance corrected.

Hi Sir, I have been using the airtel prepaid number([protected]) for 6 years. I have recharged rs 200 on 30th June, 2015. But till 3rd july, 2015, I was having 116 rupees in my account. But on 4th July 2015, this amount was fully deducted from my account.(Please find the screenshot for details) I have been tried calling the airtel customer care 121 number, but there is no one to pick the call and I can here is computer generated automated response.. It is really ridiculous. Please look into this issue and address the same to Airtel.

I have bought a 4G Airtel datacard few months back. Last month bill I had couple of clarifications on how the amount was arrived at. I had called the helpdesk and they were unable to give me details on the bill. I had also visited the nearby airtel customer centre in person to get clarification on the bill. But even they were not able to give me the required clarification. I have doubt on how the bill amount is being arrived at. If there is a set calculation process, then I do not see a reason why customer care is unable to clarify. Also, I expect the team to know the usage details based on which they charge the customers. I had similar experience with airtel previously during this year when I cancelled my airtel landline and I was charged for couple of days when the phone was disconnected in my old address. I had raised a query still there was no response from them on clarifying the same. I am thinking of raising this to TRAI for further clarificaitons. I am reachable at [protected] in Chennai.

No 3g coverage for my number only..even after complaining more than 3 times to 198 and also in Airtel complaints...my plan is 1gb 3g net..I am receiving only 2g(EDGE), one of airtel cus care (DELHI), he called me, asked abt tis problem and no steps have been taken till now..

They given me a corporate plan that time airtel person told me that u can add and remove ur employee from ur plan anytime. Now they told me that u can't add new number. This is not good.
So please help me to add my new employee number in my corporate plan
Regarding
Vimla motors ([protected])

You are service pathetic and frustrating. I am using your service for last 6 years and did expect that from you its completely unfair to me as customer. Your Customer service executive don't bother about the customer they say go away if you want. What is this boss??? I will definitely move to other. I called because 255 rs deducted from my account but validity extended for the present day but executive did not mentioned that he told 3g balance will be added but did not tell the validity date. So I asked the customer care service to cancell the offer and refund my money but he was not at all interested to hear...he said not possible but did not use a single KB then why not possible? You can deduct money but cant add in genuine case? then your are cheating with the customer. on top of that executive is like king want my service use or go away kind of attitude. Pathetic, Airtel you are loosing a long term customer and not only that I will asked my friend move to any other service except Airtel and also I will make sure that I will post me experience in all Social Media site so people dont get fooled by you. My Number- [protected]

Dear sir, request for repair or changed is already lodged to last sunday but the same is not repaired as of now.from the last week they are made foolish to us by promising to repair by today itself but the same could not be attended as of now.

Hi, This is Harssh S Shrivastava. I own a airtel number for some reason suddenly it stopped working while I am in US . It was working fine for few months then it stopped. Is there any way I can get it working. My number is [protected] If any recharge is needed I am ready to do it I would have done it but I never got any alert that to continue service I should recharge etc. I have sent email twice to customer care but got no response. My email id is [protected]@gmail.com

Hi! Im a idea service user.

Im getting unwanted calls from Airtel call centres, regarding their offers n etc.
The frequency of the calls is just an hour or so, and in spite of telling them not to disturb, Im
getting the calls repeatedly. So today I wanred the guy that I will complainant to the police dept about these unwanted headache. So the guy replied please go ahead?
I was zapped and gave him back. but if its possible, pl look into this matter, which is spoiling company's reputation. The number I got a call from was :[protected]
I dont know if it will help U, but Im sharing.

Thanx
rgds
Pradeep

Hi, My name is kamalXXXXXXXXX, My prepaid data card account No: [protected]. I am in USA and my wife given letter, passport, email copy, etc document to airtel office. They have accepted my disconnection, now i am getting bill.my friend went to off but they r not responding. Now my wife is also is in USA and who will contact off. Really cheating.

I took the airtel no. [protected] on 30 Jun 15 thats 04 days back from local retaile and i think a sim activation takes 24-48 hrs with a tech issue if is there but it is activated on the right time 01 jul 15 i verified my docs after 24 hrs by calling 59059, yet not activated tried again 121 told will take 04 hrs technical issues then also not activated again tried to activate then again told 06 hrs there is a limit of patience, took my alternated no. no response so today called again to 121 and my no. verifies other no. that is [protected] a bad face of airtel with the customer i am seeing first time so pls work on this issue and if possbl respond on [protected].

I requested for postpaid to prepaid conversion on 25th june 2015 at madurai airtel express center (Landmark Near Hotel Duke). I was told that the connection will be converted to prepaid in 48 hours But till the night of 29June 2015 my mobile was not converted to prepaid and even after calling several times to 121 irresponsible and acceptale answeres were given. Finally I visited Airtel express center at tiruppur (Landmark: Near Railway station). They told only on 29th june 2015 (Requested on 25th June 2015) it has been processed. I had scheduled to travel to mumbai on 30th june 2015 and i had clearly explained the situation to the concerend staff at airtel centre. Now the sim has been converted to prepaid on 30th june 2015. And i had to call 5 times to get the sim activated. I was asked to call 59059. Whenever i called they told its connected to postpaid division we will transfer to prepaid and the call got disconnected. Finally after the great struggle i have got the sim activated. I had asked for the payment of bill at the time of request to prepaid, i was told by their representative that security deposit of Rs. 300 will be adjusted and asked me to pay Rs. 100 which i had paid immediately. But now the phone is barred for outgoing saying payment for the postpaid is pending and when i called 121 they are saying i have to travel down from mumbai to madurai (1500km). After the continuous struggle with airtel for 6 days i had registered the complaint with airtel escalation team on 1st of july 2015 at 4 pm with reference number LTNM[protected]. Which i was told that it will be resolved within 24 hours. But as this was the case with airtel always as they are very unreliable and getting the experience of the most unreliable network since a month i insisted the executive to give me the exact time when this will be resolved. And he said it will be resolved by July 3rd 2015 by 8:00 AM. I never knew that it takes only 24 hours for July 1st 4pm to july 3rd 8am. Still i accepted to wait till july 3rd 8am (The so called 24 hours of airtel). And again they have not kept their word. It is not yet resolved till the evening of 3rd July 2015 7.00pm. And I made several calls regarding this to 121. One representative said it will be resolved within 4 hours another said it will be done within 72 hours and another (supervisor) said will take Tuesday night 12pm to get resolved. Airtel is careless just because they think they are number one in telecom we can play with customers. But I am using airtel for 8 years and I can say airtel is not the same as it was earlier. I am myself a banker and I see lots and lots of customers complaining about airtel and moving out of airtel. The day is not too far. Mr. Airtel remember "Too Big to Fail".

Hi sir I am veerabadram I recharge 200rs on my airmen dish TV account no:[protected] on 29th June in airtel showroom but the employees in showroom not respond my complaint and even not answer to me about recharge not done sir please take some action on the cheated persons they always play games with customers my transaction id:[protected] and my mobile no:[protected]

Dear sir,

I am an airtel customer with a corporate account in kenya who has been encountering difficulty in purchasing data bundles and checking data balances through the mobile service whereby you dial *450# to use these services.


As you will find below, this is my fourth email to airtel customer service kenya regarding data bundles for my corporate account no. [protected]. I have also called multiple times on the customer service ‘helpline’ to report this issue but absolutely no action has been taken. My below emails to benedict nawade have remained unanswered for almost 2 weeks. My calls to airtel lead to me being put on hold for up to 6 minutes at a time with no answer. If i do get a reply it is that my complaints have been handed over to the technical team who will be getting back to me and nothing gets done. I have dealt with ruth, douglas and kevin through the customer service helpline and nothing has been done. This is aside from the fact that most of the time, the help line agents are not even aware that a problem such as this exists and yet when one dials *450#, an error message is given stating “sorry the service is temporarily unavailable due to an ongoing system upgrade. Please contact customer care on 100 to process your request”.

It is absolutely ridiculous for airtel to expect customers to wait for more than 2 weeks while they sort out a minor issue such as this and if this is the case, alternative measures by which customers can purchase or at least check their internet bundles should be put in place.

I have copied this email to head office in india in the hope that it will be forwarded to the relevant department who can take action on this to remedy the lazy and incompetent staff working in the customer care department at airtel kenya.


With regards,


Karann kalsey


Central motor service ltd

P. O. Box 72283

00200 city square

Nairobi


Web: www. Cmskenya. Co. Ke

Tel: +[protected], 6557562, 6550178

Airtel: +[protected]

Safaricom: +[protected]

Orange: +[protected]

Fax: +[protected]

Facebook

Twitter

Google

Central motor service ltd


From: karann kalsey
Sent: monday, june 29, 2015 8:41 am
To: airtel ke_customer care mailbox
Subject: re: data services - corporate account no. [protected] line [protected]

Benedict,

Exactly when do you plan on replying to my email?


With regards,


Karann kalsey


Central motor service ltd

P. O. Box 72283

00200 city square

Nairobi


Web: www. Cmskenya. Co. Ke

Tel: +[protected], 6557562, 6550178

Airtel: +[protected]

Safaricom: +[protected]

Orange: +[protected]

Fax: +[protected]

Facebook

Twitter

Google

Central motor service ltd


From: karann kalsey
Sent: wednesday, june 24, 2015 3:07 pm
To: airtel ke_customer care mailbox
Subject: re: data services - corporate account no. [protected] line [protected]

Dear benedict,

Thanks for the reply. I don’t know why any attempts to reach me were unsuccessful as my line has been active since my email.

With regards to the data bundle, i am not sure of my balance. Kindly advise on the balance remaining in my line. If it is finished, you can subscribe me to the one off bundle of 200 mb at 199 / - .

Kindly also advise on when the data services will be back on line.


With regards,


Karann kalsey


Central motor service ltd

P. O. Box 72283

00200 city square

Nairobi


Web: www. Cmskenya. Co. Ke

Tel: +[protected], 6557562, 6550178

Airtel: +[protected]

Safaricom: +[protected]

Orange: +[protected]

Fax: +[protected]

Facebook

Twitter

Google

Central motor service ltd


From: airtel ke_customer care mailbox
Sent: tuesday, june 23, 2015 7:48 am
To: [protected]@cmskenya. Co. Ke
Subject: data services - corporate account no. [protected] line [protected]

Dear karann,


We apologize for any inconvenience caused by the delay in responding to your email and reassure you of our commitment to providing quality services at all times.


Attempts to reach you on your line [protected] regarding issues raised were unsuccessful, we confirm that postpaid data bundle purchase via ussd *450# is temporarily unavailable. This is due to an ongoing system upgrade. There is a scheduled activity to restore normal services in the least time possible.


Kindly confirm a data plan that you would like to subscribe for us to activate it from our end.


We assure you of our commitment to giving you quality and reliable services always and look forward to a continued business relationship with you.


Should you have any further questions, kindly contact us on the email address [protected]@ke. Airtel.com or call our customer service on 100 from your mobile phone or [protected] from a fixed line.


Kind regards,

Description: description: cid:image001. [protected]@01cf8fc6. 5bf82780

Benedict nawade| customer support | airtel kenya | f : (+[protected] | d: (+[protected] | m : (+[protected]
Http: / / africa. Airtel.com| parkside towers, mombasa road. P. O. Box 73146, city square 00200, nairobi kenya


From: karann kalsey [mailto:[protected]@cmskenya. Co. Ke]

Sent: tuesday, june 16, 2015 11:22 am

To: airtel ke_customer care mailbox

Subject: internet bundles


Dear sir,


I am experiencing problems in purchasing internet bundles and checking my balance on my post paid line [protected] when i am dialing *450#. I am receiving the error message that the service is temporarily unavailable due to a system upgrade however this has been going on for more than a week. I have called customer service on 100 and they said i would be assisted within 48 hours however i have not been contacted back.


The customer service line is absolutely hopeless at solving problems be it this or other problems. They promise to get back to you within 48 hours and no one ever gets back to you as this is not the first time i have tried to get help through your customer service line.


I need my line to be able to access internet bundles urgently. Can this be looked into as soon as possible?


Karann kalsey


This e - mail and any files transmitted with it are for the sole use of the intended recipient (S) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e - mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e - mail is strictly prohibited and may be unlawful. The recipient acknowledges that bharti airtel limited or its subsidiaries and associated companies (Collectively "bharti airtel limited") , are unable to exercise control or ensure or guarantee the integrity of / overthe contents of the information contained in e - mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of bharti airtel limited. Before opening any attachments please check them for viruses and defects. Thank you.

My airtel dth was disconnected due to relocating to Hyderabad. I have recharged my account and called customer care for more than 10 times to activate my account. I have also lodge complaint in airtel dth customer forum and raised issue with customer care, everytime thet say my account will be recharged in 48 hours. But my services are not resumed till now and the support I am getting from airtel dth is very pathetic and disappointing. I have also sent email to support team personally to look into my issue. They are very least bothered. I have 454 Rs in my airtel dth account. I don't want to resume services and would like to get my money back. The kind of pressure, I have undergone from past week and everyday 3 calls to customer care to get resolution for my issue, but didn't get response. My mobile no -[protected]