Airtel Complaints & Reviews

Dear sir / madam,

This is bring to your kind attention that under named is the customer of bharti airtel ltd. Since last more than 10 years and having a post paid mobile no. [protected].

Yesterday, i have received my outstanding bill of rs. 1635. 21 against above mentioned mobile number out of this the service provider has charged rs. 814. 71 + service tax for excess data usage, which i have not used.

Further, i have given complaint trice to the service provide e - mail id i. E. [protected]@in. Airtel.com to provide usage details (Particular for the charges of rs. 814. 71) for which they have billed against data charges.
Each and every time they are giving diplomatic reply to the below mentioned customer and they are giving only quantum data of the usage which can not fulfill my requirement.

Hence, you are requested to provide the solution for un due charges as asked by the service provider further, i am enclosing herewith the last data balance usage message received from service provider on 22. 07. 2015 (The last date of billing cycle) which can prove that data provided by the service provider is totally fake.

You are requested to do the needful and provide the solution for the same.

Thanking you and waiting for your favorable reply.


Ritesh goel
Mobile no. [protected]

I am prepaid airtel customer owning no [protected].l. immediately i got a message from last two years Hot Chillies service has been renewed and you have been charged Rs 35.0 from your aitel mobile a/c. I dont know without my concern how can they deduct.please deactivate above services immediately.

Dear sir 26. 7. 2015
We need back our recharge money which has been deducted by air tel with out our concern. It has been happen many times not with me but with other customers also. May be as a company your intention is good for customer but service has a big fault.
We have your prepaid no [protected] since many years. We taken net in month of may for one month only no renewal has been ask from air tel to us and money has been deducted today rs 298. While we put the money to recharge our phone. I need a solution immediately or i have to go whataps to inform this cheating to my group how the customer has been cheated with out his concern by air tel

Sir, i have send so many times sms stop to 155223, for deactivation from my mobile number [protected] but still services of hot chillies not deactivated by airtel. Again and again daily messages received as per detail "hot chillies service has been renewed on your airtel [protected]@rs35. 0 for 7days. To deactivate, call or sms stop to 155223".
Therefore you are requested to deactivate immediately of above services
Thanks in anticipation.

Sir,


I would like to inform to you my no this [protected] has been lost so due to lostness i want block my sim so please do from you self


Thanking
Faithfully

Usha devi
Trilok puri street no - 2 house no 181 - 182
Delhi 110091

Got a fake call from this number [protected] asking for atm card details as according to him my card has expired. Please block or take action against this number so that his motive is not fulfilled. I searched on internet, this person has been calling people since 2014 and still not caught.

I have lost my mob and realized about 23. 18 when i came back home and i was trying and trying to call airtel to inform but never answered my call even after trying 1 and 1 / 2 hour.
Its so annoying that every time i have to go through so many stupid repeated options which was unnecessary for my needs.

My amount 340 rs was debieted in my account transation id dsbi [protected] igoakdhrto transfer to[protected] but my dth not recharge i called customer care of airtel dth but they replied not recharged by bill desk.Com so make arrangement to recharge recharge time and date 12:48 and 23/07/2015

I Dhanesh ES is an airtel customer for the last 8-10yrs, My No: is [protected]. I haven't got any offers from airtel until now but I am not bothered about that because I have been using A2A 10ps/min packs offer for the last years for reducing my call rate to airtel numbers. Last week after talking with the airtel customer care executive I recharged my mobile with 148 rps for getting the A2A 10ps/min offer for my number.. instead of that offer what i got is Data pack. I have already talked with the airtel customer care executives, senior executive officers and got fed up with their way of resolving the issue, They are telling that my complaint has been registered and offer will get activated in 24 hrs, 48 hrs 72 hrs ...so on. ( Reference no: BBNRV[protected] ) I have been calling all the customer care executives from the last week for more that 15 times. I hardly use data packs in my mobile and you can see if you check the same. I recharged for getting call rate reduction. I want the particular offer (10ps/min Local A2A ) for the rupees that I have paid.

Welcome Aakshey Talwar Account Number: [protected] Select Bill Period: [protected] to[protected] Account Number: [protected] Mobile Number: [protected] Save Mail Print [protected] 24/07/15 1575.49 7475.49 16362.32 10462.32 I had taken a plan of INR 999 for 30 days that entitled me to the following rates: Outgoing inr 30 per min Incoming inr 15 per min SMS inr 15 I confirmed with the Airtel agent several times on call. He/She repeatedly assured me that the plan was the very same. However, in my bill the rates that I've been charged are: Outgoing inr 180 per min instead of 30 inr Incoming inr 90 per min instead of inr 15 SMS inr 25 instead of 15 Please refund my money asap. There is ample proof to take Airtel to court. I will also be heading towards social media and Akosha very soon. I will also contact TRAI about this. Airtel reps will be taught a lesson for cheating innocent customers. Thank You God Bless Aakshey

Dear sir,

Phone number: [protected] is giving missed call & when called back talks vulgar. Please lodge a complaint against this number and kindly block any phone calls and message from this number to my number.
My number is [protected]

Regard
Naresh kumar

Due to inability of Airtel to install new connection from last 5 days, I hereby demand an refund for the payment of 5500 made towards new connection for Airtel TV. PFA screenshot of the transaction detail & connection is booked in name of Rafiq shaikh with customer ID=[protected] Hoping for a positivie support from Airtel I have been following up with them contimously for evrery day & spending around 2hrs daily on cal but still not getting proper reply from them.

Dear sir / madam
I have the honour to inform you with sheer frustration and grief, the worst kind of strategies adopted by my mobile service provider airtel.
Sir, i recharged my above mentioned mobile no. With rs. 200 / - full talk time recharge on 27 / 07 / 2015. Rs. 46 / - 2g whatsapp pack was also recharged on the same day. I used whatsapp to view 4 photos & 1 small videos (1 min 30 seconds) . I was surprised to know that my entire balance was debited and was brought back to zero.
Immediately i contacted customer care with great difficulties and informed the same. I was told that whatsapp pack is available only for using text messages and viewing photos, videos on whatsapp will cost the main balance and the same was applied to me.
Sir it surprises me to know that viewing 4 photos and a small video can cost rs 200 / - . Even if such great facility packs are available, it must be mentioned clearly which i was not there while making online recharge. Sir it is only a smart move by the service provider to fool customers and make money.
Sir what desperates me more is none of the customer executives are ready to share their higher authorities. I am really scared of recharging my mobile as i dont know how and why my balance will be debited automatically in lieu of what.
Sir finding no other alternative, i would like to use this forum to escalate my case at appropriate level to resolve my problem

Waiting desperately for your response


Yours
Alok kumar
[protected] / [protected]

I have raised an issue of "NO CONNECTIVITY" at my residence area for last 10 days. I have called the customer care (I had to go to another locality to make call) and raised "service request" in the websites. using the Airtel(useless) App. All those service requests and complaints are closed without they addressing the issue. I am not able to make or receive calls still at the area. AREA: 1st Main, 1st 'A' Cross, Srinivagilu Main Road, Ejipura, Vivek Nagar POST, Bangalor 560047 These are several service requests I raised S.No. Ref. No. Type Category Creation Date Status Action Feed Back 1 63502198 Request Z - Web Trouble Ticket 7/25/2015 Open Give FeedBack 2 63494525 Complaint Network 7/25/2015 Closed Give FeedBack 3 63405761 Complaint Network 7/22/2015 Resolved Give FeedBack 4 63400829 Request Z - Web Trouble Ticket 7/21/2015 Closed Give FeedBack 5 63400342 Request Z - Web Trouble Ticket 7/21/2015 Cancelled Give FeedBack 6 63398293 Complaint Network 7/21/2015 Resolved Give FeedBack Please take an action on this matter ASAP! Thiagarajan M T thiagu.[protected]@gmail.com

Hi,

Airtel is running fake offer scheme of whats app data recharge. I have done recharge and even doin only whats app my balance deducted and customer care are saying that if you do that recharge balance is sure deducted as this rechrge is not for smart phone. So what the purpose if this fake offer.

I recieved a message (Dial *422*33# to get a chance to win 7 lakhs worth of Gold, Laptop and free recharges. Hurry up limited offer!) when I subscribed my 30 rs balance deducted. When I tried to get offer and the coupon codes they provided was not working. so I want my balance back.

I have been using Airtel (no. [protected]) for some time and this was happened at the end of year 2014. There were wrong calls charged on my bill and I requested to clarify before I make the payment. I sent several mails and called customer care but no use. They even stop my service and now I am getting calls like I will be served legal notice. Please advise and help me to solve this issue.

Hi, I have raised request to Airtel to migrate my postpaid to prepaid 4weeks back, now they successfully migrated and my prepaid sim was activated, but i cant do recharge for that.When i dial *121# it's showing Error occurred 536.Please try after some time, I called several times to speak with customer services but no response from them.ONE OF THE WORST SERVICE AND NETWORK

Sir. My airtel no [protected] incoming and outgoing problem.
Two time given my document yaingangpokpi airtel office. And block my airtel no but why.
Plize help me


S. Suresh
Sabungkhok

This is what you people are doing. LOOKING FORWARD FOR POSITIVE REPLY AND RESOLUTION. Sent: Tuesday, July 21, 2015 4:33 PM To: 121 Money Subject: Identity proof Anil singh Hi Team, Hereby is the Address proof attached for unblocking the Airtel money account on [protected]. I loaded Rs. 5000/- amount to my airtel money account on 15july2015 at 10.00AM, with the HDFC credit card ending with ************7940 in the name of Sourabh Kumar Jadia. After 48hours, when i tried to transfer that amount to Bank Account number ending with ********5091, it showed that your airtel money account has been Blocked, kindly contact customer care. But to my surprise I had a terrible encounter with the support Team. I was talking to Ms. Meena, full of attitude and arrogance, who did not have any time to attend and explain or understand the issue and hence generated the wrong complaint against it, with reference number 37442883 on 19/7/2015 11.15AM and later on got a new reference number 37473485 this morning after explaining the same concern to some other lady. I contacted the team again and the same thing was repeated by Ms. Puja, when asked to transfer the call to the senior, asked to wait for almost 20-25 minutes and hence contacted with Mr.Mangesh, who told me to drop a mail to you people with a photo Id proof. Seeking for help from you guys as my amount has got stuck in that account, Kindly look into this and revert asap. Thanks Anil Rawat On Tue, Jul 21, 2015 at 7:29 PM, 121 Money wrote: Dear Mr. Rawat, Greetings from airtel! This is with reference to your e-mail dated 21st July 2015, regarding issue related to debit freeze on your airtel money account [protected] through which you were not able to make any transaction. At outset, we regret for the inconvenience caused. We would like to inform you that we are in process to get the concern resolved and shall update you on the same by 23-July-15, 20:42 PM. Reference number for your concern is 37473485. If you have any further queries/concerns, please contact us at [protected]@airtelmoney.in . We will make every effort to revert with a resolution as soon as possible. Note:- we would like to inform you that please do not entertain any call claiming for incentive, offer and bonus point or directing you to initiate transaction for availing the benefits. airtel Money does not run any such activity over call. Best Regards, Sristy Pandey Service Specialist Airtel M Commerce Services Limited