Airtel Complaints & Reviews

our broadband is not working and we are complaining daily at airtel office but 5 days ago they came and check and replied that cables are dead so we tell them to change that but then they are not responding to our complaints they are telling to complain at 444198 sometime at 121 etc.

I have a prepaid connection and I travel out of the country and I don't get incoming calls. I also cannot give a missed call to Indian number. I have sent a letter by SPEEDPOST to appellate authority and sent a series of emails. There has been no response to resolve the issue. Also they don't want to meet me in person at their Chennai office. They have deducted the amount for not using the mobile for more than 90 days and deactivated the number. IT IS NOT MY FAULT AND THEY ARE NOT CUSTOMER FRIENDLY. SINCE MONEY IS IN THE ACCOUNT THEY DEDUCT. They provide some contact numbers and if I call it goes through menu and states press this and press that. It is very frustrating and we cannot even speak directly to the customer service team PLEASE HELP

I have airtel postpaid mobile connection. My number is 91 [protected]. I have been using this number since 10 years. In February 2015, I bought Redmi Note 4G phone thru Airtel 4G store at Vijaynagar. They offered me to get 4G connection and the tariff will 250 rupees for 1GB/month for 4G speed. They also told that, since i am buying phone, I will get extra 1GB per month free at 4G speed. So I got it activated. Since then, in every month billing they have been charging extra amount in my billing. When i asked them, they are telling, whatever extra 1GB i am getting, that has to be used in 4G speed only. If the speed is at 2g/3g, that will be charged extra. I always preferred to use 4G only. But sometimes automatically it switches over to 2g or 3g speed and i don't have any control on it. And Airtel is charging me extra amount for that usage. Since i have got an offer for 4G speed, it should be fine to use lesser speed network.How can they charge extra for that? While buying mobile also, they did not tell anything about this. They just said, i will get extra 1GB and i can use it however i want. Later they are charging extra amount. Airtel is simply trying to fool customers saying that they are giving offers and cheating people later. Please take necessary action and help me to get my bill adjusted.

Hi, I bought a 4G dongle on 2nd July, provided all the details. Verifucation on call is done but physical verification is not happening at all. I got so many calls from the customer care but everyone is transferring my call to some other department saying that they are not the concerned people. Please help. Earlier I had an airtel broadband connection, which is not working and no one came to check that also. Ultimately, I had to opt for the dongle, but in that also, they are creating trouble.

Sir I am from Kerala Pathanamtitta district from Pandalam. There is no coverage for AIRTEL in our area. There is a tower for BSNL near by my house (ULLANOOR FOR BSNL (Tiruvalla) Ground Based interior Tower and last week IDEA AND RELIANCE has shared with BSNL Tower and Installed). I like to take a connection from AIRTEL and there is no coverage. I came to know that you have tie up agreement with sharing of towers with BSNL and if you can utilize this tower for AIRTEL also then coverage for AIRTEL also we will get... My mobile No: [protected] (Saji) Please reply for this and to whom i want to contact. Thanks and Regards

GOOD AFTER NOON SIR,

i want to know that how much time the application take in processing of new connection of fixed line and broadband. i have given documents on the name of GOYAL GAS AGENCY and 2000/- rs. for new connection of broadband having a plan of rs. 748/- monthly on 26th june 2015 (friday) in city DABRA distt. GWALIOR ( MADHYA PRADESH ). but no action has been taken till now there is no response from dabra airtel office. on 26th june (friday) 2015 i have given 2000/- rs. to Mr. GOVIND ([protected]) for new connection they promising me that on 29th june 2015 (monday) they will set up the connection but nothing has been done till today..on 30th june 2015 (tueday) i have a contact with Mr. pawan ([protected]) from gwalior airtel office, they too promising me that the connection will set up within 2 working days but no action has been taken till now. i have asking for receipt to Mr. govind for rs.2000/- they said when we done setup and than we will provide receipt this the rule of airtel company your receipt is not provided by dabra airtel office it will be provided from gwalior airtel office when set up has been done. and the set up is included a modem only with wifi router and a charge of wifi router will be taken by company rs.50/- every month which will be settled in bill. please take appropriate action and resolve my problem otherwise cancel the request of my connection and refund my money.

regards,
RAJAT GOYAL ( [protected], [protected] )

Dear sir/ mam i have postpaid number of [protected] for bill detail i call to customer care but always i got answer system in under maintenance, i m not able to get proper solution in this regards, so i request plz provide appropriate solution

Due to some reasons I was unable to pay d bill fr a couple of months amounting fr rs 8724. I got a call from Miss Jaya fr d payment of Rs 7000 as adjustment against Rs 8724 as dey were giving me a waiver of Rs 1724. I paid Rs 7000 as settled and cnfrmd d same to Miss Jaya on no [protected].. Der after I was getting message of an overdue pending of Rs 1724. When I again contacted d sales executive abt d overdue of Rs 1724 she told that she has updated d waiver in the system but due to some technical issues in d system d waiver has not been updated and vll get updated by monday that is 6 july 2015. On 6 th july morning again my no got deactivated and when I again contacted d sales executive from my alternate no she said it vll get updated and my services vll b restored soon.. but now dey have blocked my alternate no also and are not responding to my calls nor activating my no. Is dis the way the airtel execuvtives are fooling d customers.dont dey mean d words dey say.. what was d waiver for. I am using d no since 4 years..and in my family and friends and colleagues we r using almost 50 connections.. I assure u ill discontinue this connectin and all other connections as well.. I vll also file a rti against airtel and vll take d complaint to consumer forum as well..

Dear sir/mam I recharge my airtel prepaid mobile ([protected]) through their website www.airtel.in of amount 297/- regarding 2000 local airtel minutes.but I am not avail facility of this pack. I send advertisement display link of website to airtel but they can't refund my money.same day I were registered complaint against that and complain no.CONRC[protected] but they don't do any thing regarding this complain. So I request you kindly register complain against Airtel and refund my Rs.297 in my SBI Account. [protected] MMM ENGINEERING COLLEGE BRANCH, gorakhpur(u.p.) IFSC-SBIN0002578 Thanks & Regards, Archana

Sir/Madam, I have lost my Airtel Prepaid Sim before 5 Days.My prepaid card No. is [protected](New Delhi) but currently live in pune(Maharastra) So, I want to know the procedure to get the same connection to continue. Please reply me the same as soon as possible. Temp mobile no:- [protected] Thank You, Ramchandra jha

for the first time in my mobile operating life i have seen such an issue my airtel prepaid number [protected] automatically rejected while in use although it was safely inside my new mobile i then made a call to the customer care they told me that the status of the sim is "term rejected" what the bull is this ?? what type of term is it ?? sim functioning efficiently automatically getting rejected and the company is claiming it to be the best network in india !! then a gentleman sitting on the customer like suggested me to go to my nearest airtel office with a fresh id proof and passport photo. i went there but the fellow sitting there probably the airtel distributor of my town then referred me to a retail shop for the fixation of the issue. the fellow sitting on the retail outlet told me the server is down come tomorrow. i asked him whether my issue will be fixed on the next day or not. but i m surprised to hear his reply "what is the guarantee of the server ?? it may come may not come". airtel u think your service delivery procedure is correct or not ?? number to mujhe wahi chahiye but when i get my number back i ll certainly port out to some other network for sure

Reference - Airtel 4G Broadband WiFi Postpoid Connection #[protected] Though I have not been using their Internet service during April'2015 through June'2015, Airtel has charged me Rs 8940 in the name of VAS (Value Added Service). I have neither activated this service nor I was concerned by Airtel. They mentioned it only during my process of cancelling this account in June'2015. When I have been demanding for justification of charges, their representatives called me and started using foul language and also threatening me. Finally, I have paid this amount unconvincingly to avoid physical abuse. I would like Consume Compliants forum to help me in taking any legal action against Airtel for their improper billing, cheating, employing (perhaps) goondas, threatening, causing social and physical insecurity.

dearsir, mera airtel number is [protected] hai mere phone me massage aaya ki 135 me 140 ka tolktime for 30 days, lekin recharge karne ke bad massage aaya ki 135 me 10 days, please mera recharge 30 days ke liye karane ki kripya kare aap ki aati kripaya hogi regards & thanks dhanesh kumar working in media channel live india channel new delhi

Hi Sir/madam, Myh Name is Karthika Selvakumar and my india Airtel No is [protected]. I am currently in US. I recharged for 1000 INR for US International Roaming but still I am not able to call/receive calls from any numbers, Hence request you to activate my roaming in US as soon as possible. Thanks & regards Karthika Selvakumar

My phone no [protected] I am using this no. For internebelet Date.4/7/15 on this day at morning recharge 285 plan 1.5 GB but on that day itself 1 GB was lost without anything download or upload how it is possible. My complaint is where is my data how it was lost give me details or give sam e data where it is

Dear Sir, I would like to inform you that I have lost my Airtel Prepaid Sim no. was [protected] on 04/06/2015 Morning. Hence, request you to do the needful to block the Sim as soon as possible to prevent misuse of it. and please provide me same no for future. Thanks and Regard

Hi, I was working in bangalore till May, 2015. My vodafone number was [protected] I moved to Hyderabad last month. I requested for portability to airtel for the same number on 17th June, from Paradise Mobile's S.No16-2-225/1, Beside TV Tower, Moosrambagh, Malakpet, Hyderabad - 500036. After a few days, on 24th June my Vodafone Bangalore sim got deactivated. Next day i put the airtel sim. And Verification was done by the customer service. They told to switch off and on the phone after 30 minutes. I did the same. But sim did not get activated. For the next two days i made lots of calls to customer care. They kept on saying issue would be resolved as soon as possible. On 24th a customer care executive told that there is a technical issue at airtel and told it would be resolved within 24 hours. On 25th when i try to call customer care from this sim, it stopped reaching the customer care. After i select English and press 9 for customer care talking, the call dies off. I mailed to the airtel team several times. They also couldnt help. Some of the mail replies from airtel said that my number is already activated as per airtel records. But till today when i dial any number on the airtel sim, it goes to the automated message saying "Your sim activation is in progress. Please switch off and on the phone after 30 minutes" I did everything. Removed the Sim and inserted again. Tried the sim in another handset. But nothing helped. Finally on Sunday, when i called from one of my friends phone to customer care, one customer care executive told me that bangalore to hyderabad portability cannot happen. I have contacted airtel customer care exeutives in hyderabad. I have raised complaints with airtel(http://www.consumercomplaints.in/airtel-b100013) with reference numbers : 1.OT[protected]. OT[protected]. OT[protected]. OT[protected]. OT[protected]. OT[protected]. OT[protected]. PR[protected]. PR[protected] None of my complaints were taken seriously. I sent many number of mails to [protected]@in.airtel.com. I didnt get any favourable replies. I have asked for help from airtel twitter. They called me. But did not offer any solutions. They asked about the problem and tactically ended the calls. This number is very important to me.It is my official number . My netbanking is linked to this number. Also I have suffered lots of losses due to the service unavailability to this number in the past few days. I have missed many calls to my numbers and I have lost lots of business in last few days due to this portability problem. Lots of couriers are returned and lots of my work is affected. Also I have spend lots of time trying to contact customer care for help during the past 11 days. This is a really a horrible experience. I really want to know what airtel did to my number. Have they lost my number. Or have they lost my documents? Why are they not responding? I have posted complaint in Grahak Seva also. http://www.grahakseva.com/complaints/251076/negligance-from-airtel-aitel-portabi...⇄ Initially they told they will look into issue. Then as usual they ignored my issue. Same issue is happening with airtel customer care in twitter. Every day i ask for update on my portability issue to their customer care in twitter. And everytime they casually repeat that they will send an "update" to me soon. I really have a suspicion that they are not replying because something has happened to my number. May be Airtel is not able to solve the issue and they are hoping that if they keep ignoring my issue I will eventually lose patience and move on with my humiliation silently.

Hello Everyone, I am writing on behalf of my father Lt. Col. Lakshmanan Velikkath, who has been tortured and humiliated by Ur Airtel Staff. This is absolutely UNACCEPTABLE from a company like Airtel. I am contacting you after having a horrible service and even more pathetic service from Airtel. To be honest I don't know where to start from and where to end. I don't even know if my concerns would be looked into or just moved to the trash. But its high time I think I have to raise my concerns with the Highest Possible Authority in Airtel. The above mentioned 4G LTE Telephone no. [protected] A/c no. [protected] is in the name of my father Lt. Col. Laksmanan Velikkath. He is a retired colonel in the Indian Army and on my recommendation he took up this connection, which was probably the biggest mistake he made. Right from first month we faced an issue on data usage, which was reported to the useless agents and the even more useless supervisors and even worse so called Assistant Vice President. Yes, I have a record of most of the people he spoke with at Airtel and of course I have recorded conversations as well. Here is the history of the issues. 1. 10 GB data gets exhausted in less than 15 days, sometimes even 10 days. 2. Customer care knows only once song, "You have used the full 10 GB data". They do not know any other song unfortunately. 3. Reporting issues only means a mode of selling Smart Bytes. 4. The Most Unhelpful Staff. Thats the name for the People Handling Customer Care. 5. Finally adding to it.. the Supervisors, Managers and VP (so called). Amazing Attitude. 6. After struggling for about 9 months, when Airtel could not provide a solution. I came up with a solution and requested to DISCONNECT the service, which Airtel was more than Happy to do. Here is the history of calls made to Airte. 30.06.2014 - Chandana (Agent) and then Asma (Assistant Manager) 18.07.2014 - 10.45 AM - Spoke to Suchitra (Agent) and then Harish (Assistant Manager) 29.07.2014 - 11.20 AM - Shivakumar (so called Assistant Vice President) Ill Mannered Guy with a Bad Attitude. 15.04.2015 - Wazia (Agent) who disconnected the line, Shine (Agent), Binod (Agent), Rafi (Assistant Manager) and Harish (Assistant Manager) 03.05.2015 - Jai Prakash (Floor Supervisor) 09.05.2015 - Madhu (Agent), Parmesh (Floor Supervisor), Harish (Assistant Manager) Here is the Best Part 11.05.2015 - Madhu (Agent), Harish (Assistant Manager) and Preethi Krishna (Manager Operations) 12.05.2015 - Vidya (Agent), Rashmi (Supervisor), Preethi Krishna (Manager Operations) I might have missed quite a few conversations in between. Now the Amazing thing about all the people is that NO ONE could provide a solution till the End. What they did BEST was they kept blaming the customer (which Airtel does BEST). Finally after sending the Technicians to my residence several times, they realized that it was a NETWORK ISSUE. And when there is Network Issue, how can a customer exhaust the 10 GB data..???????????????????? This is a question that NO ONE in Airtel could answer. But when it comes to payment, you guys are very prompt and I didn’t let you down either. I made regular payment irrespective of the fact that I never got the service. But Finally when it was too much to take.. I decided to disconnect the service and I clearly mentioned on a call with Preethi Krishna (the so called Manager Operations) that I will NOT be making any further payments. Well Heard and Well Recorded on the call that it is DUE to Airtel's Incapability to provide a Solution to the Network Issue, I am DISCONNECTING the service and NO Further payment will be made. After all this Drama, Airtel still contacts me to make payment of the last bill generated. What a Shame..??? You are asking me to pay for something that you never gave. What a Shame..??? It€™s like Daylight Robbery. The story doesn't end here. Somehow the service was disconnected but I kept getting Annoying Calls asking me to make the payment. Which was really getting into my nerves. One fine day I got a call from some Cibil Lawyers Office, Threatening me that they are going to file a case on me. Well I narrated the whole story in short the lady, which I am not sure how much she understood but she did say that she will contact Airtel and discuss the case. Since then I have never heard back from her. Couple of days back, I started getting calls from some number in Chennai, who seem to be from collections team. Now they started harassing about making payment. Don’t you think this was too much on your part..?????? This was the limit of testing anyone’s patience. Now I am waiting to hear from you. I want to see what people at your level do to resolve the issue and stop the Harassment. I am now pushed to the Edge where I don’t know what to do. Airtel is a Disaster in anyone’s life and a mistake that can’t be corrected. I will make sure that NO ONE ever takes any kind of service from Airtel, though I know it won’t make any difference to you but Yes, being a company that believes in providing 6 Sigma service, I expect a solution to my small problem. Yes, one small suggestion. Your staffs is great asset to the company, please teach them to do justice to the money they take home at the end of the month. Especially the Manager Operations, Preethi Krishna. She doesn't belong to where she is sitting at the moment. Hope to hear from you. Aninda Kumar [protected] (Available anytime on Saturday and Sunday and 9 to 12 on Weekdays)

This is to inform you that I had applied for one DSL broadband connection for my office at the address as mentioned below:- SolariseIndia 32, 2nd Level, Shakti Vihar Delhi-110034 After, processing my document, the executive for my colony informed me that there was some dispute with one of my son Raghav's connection bearing no.[protected], therefore, unless the dispute gets resolved, they would not be able to install the connection. It is quite unfortunate, that, despite none of our fault regarding this connection, we have been made a scapegoat and are being harassed by your company constantly since January 2015 onwards. (correspondence mails attached) We asked for a rufund of the amount of Rs.1000/- that we had deposited at the time of applying for this new connection in the name of our firm "SolariseIndia" and the people at the backend had assured me that my deposit of Rs.1000/- shall be refunded to me, by cheque only; as per company's policy. I am quite astonished and feel stunned at this behaviour from a professional company like yours. I feel so disgusted and feel very ashamed that the company and its entire team, from top to bottom, every person in the hierarchy is responsible for his/her act of commission and omission relating to this. I have been regularly asking people to co-operate, but nobody seems to care. Nobody feels responsible enough to inform me of the discrepancies in my submissions. I believe AIRTEL has recruited work shirkers in its office, who are careless, and unconcerned of the clients grievances. More than six months have elapsed and still I do not know, whether your company will act like a company with some difference and provide a proper redressal to all my grievances. If you feel proud to be AIRTEL clan, then this is the time to prove it to me. Have the courtesy to initiate some fast & favourable action in the interest of justice and resolve this problem or refund Rs.1000/- with interest @18% to me which I submitted at the time of applying for this connection. This is my last notice to you regarding this or otherwise I shall be forced to initiate a legal action in the consumer forum to get a proper redressal to my grievance. Sarita Aggarwal Mobile: [protected]

I have purchase mobile on 28/06/15 that is Samsung a7 i got airtel offer double data pack, offer is till june-2015, i recharge rs255 on 30/06/2015 but the data is not get double when i speak to customer care he told that offer is not applicable for me, offer is expired. another thing is my data was 200mb i was using viber when i complete using viber my balance got deducted around 65rs but internet balance was 6mb remaining when i have internet balance still it deducted from main balance, i speak to customer care he is telling that my internet pack got over so it got deducted from main balance.my mobile no is [protected]