Airtel Complaints & Reviews

I reached out to Airtel broadband for internet connection. They made their dealers call me with offer for services. Looks like they have bogus dealers who have taken the installation charges of Rs.1000/- from me and I have still not got any proper response from airtel inspite of repeated follow ups. The bogus dealer company is Info data global services. The contact person who has been cheating me is Santhosh ([protected]). I am not sure how to lodge a formal complaint with Airtel.

We have 2 Post Paid numbers and live at BTM 2nd Stage (near KAS Officers Colony at Lake View Road). For the past 3 to 4 months there is lot of issues with respect to signal coverage, signal strength and call drop. We did not had this issues earlier. We recently only we are facing this. Most of the times the call does not connect, it takes more time and even if it connects the audio quality is very poor. we are hearing what the other person talks and what we speak does not reach other person. We need to end to call and make several calls to speak to communicate. [protected] [protected]

I had given the request for MNP on[protected]. My old sim was deactivated on[protected] ad 00:38:00. But still my new number has ot be activated. I had contacted customer care and delear where I bought the sim. but there is no proper reply from both ends.

I reside in Kandivali (e), Mumbai and had applied for broadband + landline connection for my residence as Airtel is already providing service to many other flats in my building. I also made 6 months advance payment for same of approximately Rs. 7200. I have received SMS on 05.07.2015 that documents against my Airtel account no. [protected] and Fixed Line no. [protected] have been received and connection will be provided in 3 days. Since then I have only received 2 SMS on 10.07.2015 and 21.07.2015 that their is some technical problem and there may be delay and nothing further has happened. My CAF No. is 724625. Needless to say I am extremely frustrated that even after more than 3 weeks of payment being deducted from my account no connection has been provided. I talked with the sales executive (who is responsive and trying to help his level best) and he gave me the no. of Area manager, Mr. Diwarkar singh, who didn't do anything about the problem and on me following up just gave me the no. of installation head, Mr. Devendra Arora. I tried calling him and he answers that he is on another call and will call back. After waiting 1 hour when I call back, he asks me to send caf no. (724625) and says he will call back. After waiting another hour when I try calling, he simply starts cutting my calls. He doesn't even have the courtesy to answer back and once when we do talk for a sec he talks rudely as if we are asking him for a favour and again disconnects. I just WANT A REFUND OF MY MONEY NOW. I AM NEVER EVER GOING TO BUY ANY AIRTEL SERVICES AND WOULD ADVISE OTHERS SAME.

Dear Sir, I, Nisith Sar a prepaid customer of West Bengal circle and my number is [protected]. I had recharged rupees 160.00 on dated 15/07/15 and got rupees 165.00 in main balance and total main balance was above rupees 165.00. Yesterday I checked my balance and saw only rupees 66.70.But from 15/07/15 to till date I am not used amount in main balance except only one SMS.From yesterday to till date I try to contact with your customer care in 121, 198, [protected], [protected] but all are cut my call in few second.I want to know actual matter and return my balance amount.My contact details is E-mail: nisith.[protected]@gmail.com.Also I want a complaint number immediately. So, further I request you to short-out the matter as soon as possible. Thanks and regards Nisith Sar

I recharge of rupees 93 on 10th july 2015, the 93rs scheme is, 93rs 1GB 2G Plan i will get 200MB soon, and remaining 800MB after 10 days, but still i am not getting the remaining 800MB, i called to customer care, but they not properly answering..

Hi

I opted for airtel broadband connection after collecting all the informations from airtel and i paid the amount Rs 1000 by online payment for installation
after the payment i got success message from band and my account got debited. but i didn't get even single confirmation message from airtel or any confirmation mail from airtel and the customer executives wont call me for connection
when i called airtel customer care they said u will get call i 48 hours u will get call in 3 days
now they are saying we didnt get any payment from you
i want my money back or i need the connection immediately. please take action regarding this

I have applied for porting of Airtel prepaid number [protected] from Bangalore, Karnataka to Uttar Pradesh, Kanpur for which I received a message on9-July-2015 saying that ”Your Request for porting [protected] to Airtel has been Received “ On 14-July-22015 I have received a message from Airtel stating” Porting Request validated and accepted. Porting time[protected]:09:00” Then on 15-July-2015 my Bangalore Airtel prepaid number was switched off and the new sim card which I received from the Airtel for UP start working but all calls were auto directing to the verification section stating that as per Government norms verification of number is mandatory From 15-july onwards I have told by your customer care executive that my details are not yet updated I am not able to use Air tel sim card in UP. I have made at least 40 calls but I am getting the same answer again and again. When I visited your Airtel center at Lal Bangala Kanpur they said that the papers with full details have been submitted on time that is why the porting request is accepted I am getting suffocated and irritated by using your connection Please resolve my problem for this I am also raising a complaint with Public Grievance portal of Governm3ent of India and Telicom Regulatory Authority of India. I am recording the customer care calls and will approach Consumer if the issue is not resolved with one day Is this a way to treat your customers?

Dear team, I have submitted the airtel post paid to prepaid connection of my mobile bill.Please find the details below. 1. Request date : 19th June 2015 2. Area / Location of the airtel Relationship Centre : Sivaji Chowk, Opp KPIT, Near Hinjewadi Chowk, Hinjewadi Maharastra-411057 3. SIM number :[protected]U H2 4. Amount paid as deposit and start fee¿ : 50 INR 5. Receipt number¿ : I did not get any receipt from your team 6. Account number : NA 7. Order number8. Alternate contact number : [protected] After dicussuion with Airtel relationship center(mentioned above) and 121 customer care I have waited for bill payment date June 24 and paid the full bill. Also send the Cancellation mail. I do not have any dues with me. Every day I am sending mail, Calling to customer care but no body is resolving my problem. Initially they told it will resolve in one or two days. Now 121 team sending that I have due amount. I send reply mail asking the usage bill. I am ready if i have used the post paid after bill payment.I have request conversion before bill generation date . your team send reply mail wait for bill generation and relationship center also told that you do not any pending bill in 2 days your new sim will activated. but its almost one month over. Till now its not activated.

I had Been Cheated by Some of Airtel Employees From Vadodara, Gujarat. Actually they had given me False Commitment and not fulfilled whatever they had promised me and the result is I AM OVERCHARGED By Rupees 1087/- in my bill just because of those fraud Airtel Employees... I pity on airtel because of those Liar Employees whole company's Reputation has been Spoiled. This matter has been Known to them since 17th of JUNE 2015 then also they are not performing their duties Till date i.e. 19th July 2015 More than a Month. MY One bill cycle has already been generated which shows a false Bill of Rupees 1087/- which was notr supposed to come but just because of irresponsibility of some Airtel Employees this Blunder has been occurred pls take some serious action and settle this issue ASAP.

I had Been Cheated by Some of Airtel Employees From Vadodara, Gujarat Actually they had given me False Commitment and not fulfilled whatever they had promised me and the result is I AM OVERCHARGED in my bill just because of those fraud Airtel Employees... I pity on airtel because of those Employees

Hi, My prepaid number of Delhi, [protected] has all of a sudden been blocked while I am in hyderabad on roaming. No prior information was given to me before blocking. Also since past 5 days I have been trying to ask the customer care people, but they are completely clueless about the issue. Rather they are asking me to come to delhi and submit written request in delhi for enquiring why my number has been blocked!!! How the hell am I supposed to leave all my work in hyderabad and go back to delhi, just to know why my number has been blocked!!! Please help me if you can.. Regards, Moumita. [protected]@gmail.com

On my Airtel mobile number 97485***** I had been facing call drop problems for over a month. As I have another Tata Docomo number I never bothered to complain regarding this problem. Then I committed a grave mistake by getting ADSL. Since the first day the connection was pathetic. Either I was nearly never able to connect or in between connection, Airtel network signal would go out completely and when it would come back, ADSL connection would be lost. This went on for a couple of weeks until exasperated on 17/07/2015 I decided to lodge a formal complain at the Airtel helpline. The first person with whom I spoke with suggested that I should visit a cyber cafe if I need internet and then disconnected the call after I refused to take that 'solution'. I called back immediately and this time I spoke with Ms/Mrs. Shweta. This lady as well disconnected my call after telling me she's transferring me to a senior supervisor. I called back the third time and got Mr. Jayanta Kumar Roy who after listening to my issue transferred me to senior supervisor Mr. Bappa Kundu. Mr. Kundu informed me after hearing the problem that he's taking a formal complaint. He took down my contact details and address and said someone will contact me withing the next 72 hours. He also said that the complaint number shall be SMSed to me. He did not give me the complaint number on that call itself. I never received the complaint number. I called back today and spoke with Mr. Buddhadev Nandi. This gentleman told me that there is indeed a complaint that has been taken regarding the ADSL not working and the turn-around time for a fix is 29th of July. The complaint was lodged on 17th of July and Airtel needs more than a week to fix an ADSL problem? BTW, 29th is the day when my GPRS pack expires. How clever and devious Airtel! If anyone from Airtel has the time which i doubt my complaint number is --- [protected]

I live in gopalpul area, sahibganj-816109, jharkhand. The internet speed is horrible in my area.even google homepage takes very long to load or even fails to load.network is shown full in the phone but internet doesn't work.please look after this problem

I used my preapaid no. [protected] From last five years. On 16thjuly15 you permanently block my no. Without giving any reason. I make complain to 198 and airtel office sec-18 noida but they said they don't have any record of my phone no. In there data base. Please activate my no. As soon as that's my main no.

Dear Airtel, I have already submitted documents to port My number [protected] from Airtel Rajasthan to Airtel Mumbai and also to convert it into Postpaid 12 days back. Why the hell its taking so much time. Now do i will need to go Bharti's house to make it done. Do you have any answer for it. Reply me in 24 Hours. If its not possible for you then let me know i will get it done in another network. Reply me asap.

Hi

This is Mustafa, I had planned to take airtel wifi router with connection.
So i called to one of your executive he has visited to my home & took money & done with the wiring part.

Installation number is : 37833306
Reference ID is : [protected]

Later they are saying that it will take 10 to 15 days to give connection.
when calling to

Fazal - [protected]
Arun- [protected] they are not responding at all.

Again we received a call from your company saying that they cant give connection in this area.

Already there are many connection in this area.

So im requesting you to refund back my money ASAP.
Plz help me in this.


((((
Connection is booked in the name of SHAGUFTA TABASSUM,
mob no : [protected]
Address
Hashmathpet,
; Old Bowinpally,
Hyderabad-500015


Regards
Mustafa
[protected]

Let me first start by congratulating you on the worst customer service in the country! My CEF No. is TBLR 6984311, I have been in contact with your executive Norman -[protected] for the past one week for a simple broadband connection. Your executives didnt even ask me for my address proof to begin with, when i follow up with your team i am informed that the system update for my CEF number is incorrect address. Now even though the address is correct, the incompetency of your team wherein they didnt even ask us for an address proof in the first place has led us the customer in this frustrating situation. Now in such a case wherein your team does not call back, pick up our calls or update us about the status where is the customer getting any kind of service? Now by my knowledge airtel has taken my money and the whole company seems like a fraud ponzi scheme. I was told by your customer executive to mail at this ID my address proof after which it will take 8 hours for a revert with an action. Its been 3 days since that and all i have received are flirty whatsapp messages from your executives! Now i dont want a diplomatically correct apology mail from your end. I need an action! Please be rest assured that no good word of mouth promotion shall ever happend from our end towards your company. I will make sure of putting social media posts on how pathetic ur services are. A disgrunted customer

It's been over two months now since Airtel has started deducting my balance for using the home wi-fi network on my Blackberry phone! I'm not even USING Airtel data services, yet they keep charging me for it!! I have contacted Airtel numerous times and all they do is transfer my call from one department to the other, with no solutions provided whatsoever! I am surprised that a reputed mobile service provider such as Airtel has such shoddy customer service as well as such unethical means of deducting money from customers for services they have not even provided! The worst part is that sometimes I don't even browse anything on my phone, all I have to do is turn on the wi-fi option, and that's enough for Airtel to start deducting my balance, without even USING the internet!! I've finally come to the conclusion that it's best not to use internet services on my phone at ALL, even though I use my home wi-fi network!

My customer id is [protected] This is for your notice that i had raised a complaint regarding issue in my HD upgradation, but my complain doesn't seem to be resolving.(ref no :[protected] june) I have tried every possible option known to me and nothing is working it seems. Customer care person every time says that issue will resolve in 24 hrs but it has been more than 15 days, i have written to [protected]@in.airtel.com and they are also not responding. The way customer care is treating is also pathetic, sometime they will put me on mute and i will keep shouting for 10 mins, sometime they will say that tomorrow someone will call me . I have upgraded my normal set top box in april 2015 and paid Rs. 1300/- and got the pack of 22 HD channels free for one year. The channels worked well until june end ..when the request of my ala-carte pack has been entertained. The back end team has disabled my HD pack. I am not sure, what this issue is, but this is causing lots of inconvenience to me. I have called ala-carte customer care also in this, but didn't get any appropriate reply. I am using Airtel Digital tv service from last 6 yrs and dont expect this kind of service. Kindly look into this matter with priority and resolve it. Thanks, Padmakshi Parihar Customer ID [protected]