Airtel Complaints & Reviews

I am a resident of Electronic City Phase 1 in Bangalore city. Over the last 6-7 months the network services provided by airtel has been terrible. 3G services are always activated on my phone but most of the time I can't even send a simple text through 'Whatsapp'. The network is such that I cannot even book a cab in most situations. I have restart my phone at east 3-4 times during a day so as to refresh my network. Even after that the internet seems to work fine for 30-45 mins but beyond that the same problem starts again. The problem is not only with the internet service, it is also with calling services. On multiple occasions my phone is out of reach. Moreover, I have tried calling the customer complaint number 198 on multiple occasions but I never get through to a customer representative even after staying on the line for 5 mins. This service has been really pathetic and the company has done nothing about it. This needs to be rectified. Also, I am not the only one suffering from this problem. Other customers have similar issues.

Date: 18th June, 2015 Client Number: [protected] Description: I've been using airtel for years now. The service offered used to be top class. Recently I moved to Pune. I did not want to change my number and thus I've continued using the same sim card. However, the network quality dropped and the roaming rates spiked. While I could manage with their initial roaming rates, last month they spiked the rates and it is no longer financially feasible to continue using Airtel services. I tried contacting 121 and found out the procedure to port the number. However, I'm unable to send any kind of messages from my phone. I tried to submit a complaint with 198. After 8 minutes on the line, a customer service executive picked up the call and said he cannot answer any query as my sim card is registered in Kerala. I called the Kerala number that he gave me then, but I could not get through to another executive and now my sim card is blocked from contacting the customer care services. I tried then to call the nodal officer, but however, that was another pointless effort. I selected the section where I tried contacting 121 and 198 and failed and the only response I got was to call 121 or 198. Desired Resolution: If Airtel can assure good service, well and good. Otherwise, I want to port my number to a better service provider.

Ref: My postpaid no [protected] Airtel Mumbai circle. Since 26/5/15, I have a very slow data speed on 2G. On 26/5/15 SMS was received and since then, Nodal and Appellate Mumbai both are writing contradicting statements (within the sae email) stating that my quota has been used and so the reduced speed. In the same email they are confirming I have used 304MB of my quota of 720MB. Please help. I have 40 emails, 2 Airtel Express visits 4-5 calls done, and am helpless.

I made an online transaction on 15th June 2015 against an advertisement requesting for charity in the below website https://my-airtel.com/pay/SelfcareTopUp/LPrmVL3DMj3CheudFfGuhSx2Fu8UJKJQoPT/ The transaction amount entered was Rs.10 After entering my details and OTP for the transaction, the result came as transaction failure. But Rs. 5000/- has been debited from my SBI bank account no: [protected] and credited to POS PRCH POS[protected] WWW MOBIKWIK COM NEW DELHI Please resolve this issue in a day or two. If not resolved, I will file a complaint against Airtel (I thought it would be a safe transaction since it was Airtel's official website) to the Cyber Crime wing of Police Department and also go to the news papers to highlight these type fraudulent loop holes available in Airtel money (which is being advertised as very safe over the television). Even if the money was transferred to MOBIKWIK the transaction was through Airtel website. Contact email id: [protected]@gmail.com

Hi guys, i have made the payment of 1672r. yesterday and it hasn't been reflected in my airtel account.I have a payment receipt with the me .I called to customer care and talked to even manager's but they said they don't have access to track the transaction reference number.Now how should i actually contact them.I mailed to [protected]@in.airtel.com. and they says this reference transaction number doesn't exist. My account has been deactivated due to this and i still don't know how to enable it.What about my money which i paid. Worst payment service i have ever seen. Kindly Help me in this case.As proof i am attaching my bank statement and the bill generated by airtel.

Dear Sir, This is in reference against our complaint numbers 60575926; 60946737, on 7th April complaint lodged and number is 61136995:- . Please note that our problem is still continuing at same place. Airtel Officers are self closing our complaint. No technical person came and solve this issue. Please visit our place and kindly rectify the problem. If could be possible we need contact detail of area manager of Jaipur and Complaint officers. Kindly requested to provide us these details We are facing following problem from past 5 months :- Extremely Low Network connectivity . Low internet speed. In fact when we are making any call it automatically gets disconnected. We have complaint many a times but we got no response from your people. We have 30+ users in our company who are using air tel corporate connection from last 3 years or more than that. Kindly solve our problem at your earliest since we bearing a high business loss. Otherwise number portability is the only option for us. We are requesting if this problem can not be solve within 2 Days. kindly port our all corporate number to vodaphone Waiting to hear from you soon.

Hello Sir, I want to inform you that last night (June 18, 2015) my balance of prepaid number [protected] got deducted without any class. I just want to verify the reason of my prepaid balance deduction. If you could provide me with the outgoing and incoming call details of the past and present month, it would be very useful for me to keep in track of the call cost and unwanted balance deduction. DESIRABLE RESOLUTION: I request to provide me with the details of my outgoing and incoming calls of my prepaid number to my email address "gprose4au1985" With Regards, Priya

Dear Sir, we have 20 Airtel CUG connections in our office. The signal in this area is very weak for the last 2 months. No effort has been done by the Airtel Mobile service to repair or look into the issue inspite of several complain to the service persons or customer cell . All the customers are facing problems and not able to use the mobile. The strength keeps on fluctuating through out the day. It is requested to solve the above issue at the earliest and covey this problem to the highest authorities of the company..

Sir, I had requested for broad band connection and the same was processed vide ac.No.[protected] order no.36600875, But to my request to instal phone on 17th no reply was received. Would you be kind enough to respond? Sanjeeviah

Sir/madam, Mobile No [protected] Name of Service provider. Airtel Type of Mobile Connection: Prepaid Unique Porting Code (UPC) AR595195 Validty end on 18.06.2015. .I port my no to bsnl. but AIRTEL is refusing my request to port any where. I have called so many times. Please port my mobile no to BSNLPlease resolve the issue as it is very important to have this number activated for me. otherwise i think i should complaint against you and your local service provider to TRAI & consumer court. Thanks

inspite of so many calls n sms none of your team member headed by mr. goutam at chandigarh visited from last one month...so want to disconnect both no [protected], [protected] going to bsnl fedup from your non services regards rajesh kataria [protected]

Dear Sir, I have a land at prime location of Bunga Tharali Chamoli Uttarakhand Pin Code-246481, Bunga Chamoli where I need Airtel to install tower. The tower can provide coverage to all the industries in the area and a huge residential population is also very well in the Line of Sight. I would like to inform you that still we don't have mobile tower at this place of any network. So we have required Bunga Chamoli where I need Airtel to install tower its urgent basis. kindly do the needful. For all informations please contact: Name: Devendra Pharswan Mobile no: [protected]

i think airtel not have capability to handle 4G connection in india, after registering complain they not able to resolve that complain many many days and i am facing this type of behavior from last many months my airtel 4g number is [protected] and i registered a complain[protected] on 15th june apprx 8:30 AM and in last four days i made many calls to their customer care and every time getting same reply, your issue will be resolve today EOD or before 5PM etc etc but no body care . even a person from airtel service center told me you registered complain on 16th june, please any body let me know if i registered a complain on 16th then how i got a complain registration message on my mobile on 15th june 8:56 AM so frustrating Today lot of words with their care center executive, i asked to forward my call to your senior after many minutes wait on call, he told his senior will call you back in few seconds and still waiting for call Airtel treat their customer with so ill mannered, felling so bad i had faced same issue in my last complain[protected] also, they take approx ten days to resolve this issue we choose private services so that get proper support but Airtel is very far behind in providing good service

I have been not using my Airtel sim and wanted it to be deactivated. Since i am out of the country for the last two months my wife has been continuously going to the Airtel relationship center's in Kolkata to get my number deactivated. They are always creating new problems and saying we cannot deactivate the number, without the subscribers presence even though i have authorised my wife to deactivate the number on my behalf. She carries all the documents they ask for and still they are always asking that the subscriber be present or some problem or the other. From the last two months, they have been charging my rental amounts and sending me bills. I just want the amounts reverted and the number deactivated. The number i want deactivated is [protected]

Reference Number[protected] Mobile Number-[protected]. 1) Date and Time when you have talked to our Customer Care Executive- Date- 21/05/2015 Time-12.23pm. 2) Executive name- Akhil Bhaktula At first i activated ISD plan of Rs.9999/- (On Date 19/05/2015) after that on May 21st i cancelled plan of Rs.9999/- and activated Rs.999/- and i got a mail from you that Rs.9999/- was deactivated and Rs.999/- was activated. When i talk to your customer care representative he told that i will get charged on daily basis from 19/05/2015 to 21/05/2015 for which i activated of Rs.9999/- i thought it would be around approximately Rs.1000/- that i will charged for that . But i got my bill of Rs.14, 936/- when i saw the itemized bill they charged me Rs.9999/- on 19/05/2015 and Rs.999/- on 19/05/2015 . They charged me Rs.999/- on 21/05/2015 which i agree with this. You can take the call record on that day for over conversation. Now i got my bill of Rs.14, 936/- which i was charged for Rs.9999/- and Rs.999/- on 19/05/2015 and tax and call charges .So its not my fault i deactivated and i got a mail on May 21st . Today on 13/06/2015 talkedto customer care representative Name-Venkatesham and Billing Department Member- Name- Ali i said to take the recordings which i spoke on may 21st. I request you to resolve this issue and send the New bill By taking of Rs. 9999/- and Rs.999/- on 19/05/2015 and tax for that amount because its not my fault . I am attaching the Proof that you sent to me regarding Deactivation of plan. Its been 8 days but no one gave me feed back or mail regarding this issue so many times called customer care number they are telling please wait every time telling the same . I dont know how much time i have to wait. I am a customer since 20 years this is the worst experience .

My request: Hi I stay in Padmarao nagar beside Gharonda super market. This is a very well established place and very crowded area. It is very near to Secunderabad Railway Station. We have 3 airtel numbers - 2 postpaid and 1 prepaid. There is no proper airtel signal in this place and we are having lot of difficulties in accessing the network. We are thinking about porting our numbers to another network within the end of this month. Your feedback acts as the roadmap for our planning on network deployment and I have forwarded your location details to my technical team for future network planning. Airtel reply: Network enhancement involves clearance and approvals from local authorities and some external factors owing to which it may not be possible to provide you a specific time frame for resolving your concern. I would like to assure you that it is our continuous endeavor to provide high quality service to the satisfaction of all our customers. I expected atleast a technician to call or check in the area to investigate the reason behind network issues. The area is densely populated and still there are network issues.

someone with [protected] this mobile no calling my friends frequently and asks them about me with my name and address. He asks for money. He then tells them that there is a Case filed against me in Delhi. the same sort of issue with same number i found on internet http://forum.tikona.in/viewtopic.php?f=55&t=85403 this is the link where there is a complaint against tikona company which provides internet connections. By harassing people they earn money.

From yesterday am not able to do a Special Recharge-STV, Combo through Airtel.in site or mobile app. i have tried multiple times and its failed.and i have tried to reach costumer care number to log a complaint against this issue as usall am not able to reach till Service desk executive, can some one look into this and resolve

Recharge 398 booster not activated in [protected]. But not credited 90 days - 10 p/30p pack not activated. From. Airtel:::Your airtel mobile [protected] online recharge txn ID[protected] of Rs 398.00 has been initiated. Please keep the txn id for future reference.

I got a message saying there is a 3G internet plan for 257Rs, 1GB internet pack for 30dyas and 100Rs TT. But i recieved only 500MB. I tried calling customer care, and they are not picking up the call. This is really fraud system. We should bring in a law to sue these kind of Companies. Thanks, Somanath A.S. [protected]