| Address: Gurgaon, Haryana |
Had a bad experience with Airtel Broadband (Account no.: [protected]), I was re-billed for the already payed bills, and even after sending the receipts of paid bills, I was disconnected from the service thrice and had to deal with long-waiting customer care.
I sent the paid receipts mail on May 19, and even after sending the receipt they said, payment is transferred to some other account and the internet service was disconnected thrice after that. Only good part was every time I called and went through long conversation with customer care (around 30 mins) my services were resumed for few days.
Then finally they asked me to send an account statement, which I believe they shouldn't if they have the received the bill receipts. I sent that anyway on May 30th, and their support told that bills will be updated within 48 hours.
On June 5th they called saying that they haven't received the bill payments and disconnected the service on May 6th. After a long call (again more than 30 mins) they agreed to take a service termination request.
I really don't understand if the payments are done and receipts are sent over mail why would they ask for an account statement, and even after sending that why they has to continue with disconnections.
I believe the termination of connection at least would be smooth from Airtel, so, that they said send the correct outstanding amount this time without re-billing for paid bills.
Airtel customer support has been notified about the posted complaint.
This is with reference to your post dated 06 June 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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