Airtel Complaints & Reviews

On 9th of June, I accidentally subscribed to Myplex mobile tv for which I was charged RS 20 .The said subscription was for 6 day, today 16th june RS 99 was deducted from my account withouth any intimation tthat the said service will be subscribed automatically and RS 99 instead of RS 20 will be charged.I talked to customer care airtel and they said that its not their responsibility to intimate the customer regarding automatic subscription and deducting 5 times the amount that was originally charged doesn't seem unfair to them Kindly Help Manuj Kumar jha [protected] [protected]@gmail.com

My airtel broadband Number[protected], 1.5months before, I gave a request with a local airtel executive([protected]) to decrease my plan from 2800 to 800. Last month when bill is generated then 3000rs bill is coming, when I ask to airtel executive then he said your next plan is working in this month because its works on billing cycle, but this month same 3000rs bill generated.who is responsible for this? Now I ask to executive he makes execuses.I mention executive contact number also.Airtel Internet service is good but executive is worst in karnal.I am now disconnecting broadband and suggest dont use this type of cheap mentality persons's service.

This is in regards to a cancellation request for an Airtel Broadband connection that I've been chasing for a while and still hasn't been dealt with. I applied for a broadband connection through an agent who collected the docs after which I got a message from Airtel on 25th March stating that docs have been received against fixedline installation order number 33362632 and connection will be done in 3 days and on 26th March, got another message stating my fixedline number as[protected]. On 30 March, I got another message saying that docs have been received against fixedline installation order number 33455765 and connection will be done in 3 days. Anyways, on 31st March, a technician came to my place and got the wiring done after which another technician came and got the router configured. The fixedline number he shared with me was[protected] which was different than what was initially sent to me by in the message by Airtel[protected]. The connection worked for 4-5 days after which it stopped working. I called the customer care and found out that there were two numbers showing on my name. One was pending activation[protected] and another one that was given to me by the technician at the time of installation[protected] was on someone else's name and that there awere some ports issues due to which my services were stopped. I again called on 12th April and spoke to a supervisor Manjunatha who said that I was issued a temporary number and since Airtel has figured out that there are some port issues, therefore they are closing my application and my refund amount of Rs 1000 will be processed within 21 working days. Since then, I have called Airtel numerous times and have spoken to associates/supervisors (Vishwas) and even people from cancellations (Dhanush and Nandini) who have done nothing but beat around the bush telling me that my issue is still open and they can't tell me when the money will be refunded and I'll have to wait which apparently seems a never ending wait. If you'd like to validate, here are the various interaction ID's that have been given to me during these calls[protected], 55072392, 55104582, 55118348. I again called the customer care on the 4th of May and spoke to someone who told that his manager would call me back today but that never happened. This is certainly not acceptable and gives one an impression o[censored]tter callousness and disregard for a customer. If this was not all, to top it up, I received a call from someone asking me to pay the bill for this broadband connection. Airtel really has the audacity to ask me to pay bill for a service that I barely used for 4 days and now instead of getting my connection de-activated and sending me my money back, they are asking me to pay? Isn't that extortion?? I also esclated this to their appelate to which they wrote a very rude response to me (mail attached). The mail clearly stated that all my claims and grievances were fake and they were right and that I should pay them an amount of 1207.53 ASAP. Here's what they wrote back: On Sun, May 31, 2015 at 9:06 AM, wrote: Dear Navneet, This is in reference to your email dated 25-May-2015, regarding refunds related issue on your airtel account number: [protected]. Kindly be informed that regarding your highlighted concern of refund, we have validated your account and basis of our validation we found that the account in question is not applicable for any refund. The current outstanding amount against the account in question is Rs. 1207.53, we request to you kindly make the payment accordingly. In case, you still continue to face any problem in this regard, please do let us know, so that, we may further follow up on the same. Customer touch points: Level 1: Customer Care: [protected]@in.airtel.com and 121/198, working hours - 24/7. Level 2: Nodal Team: nodal.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Warm Regards Rohit Dewel Regards, bharti airtel limited ... After this, I also escalated to TRAI and Ombudsman with their [protected]@customercare.in address to which they responded saying the following - Both emails (mine and their response are mentioned below) [protected]Original Message[protected] From: [protected]@gmail.com To: appellate.[protected]@in.airtel.com Cc: appellate.[protected]@in.airtel.com Sent: 31/05/2015 11:51:43 PM Subject: Fwd: AIRTEL COMPLAINT - DISCONNECTION REQUEST FOR FIXEDLINE NUMBER 080 ¿[protected] REFUND PENDING Dear Ombudsman/TRAI Authority, I am writing this to you as both of you are the highest authorities that I can reach out to raise my grievance formally and I hope you will not disappoint me. After two agonizing months of follow ups and spending hours on phone with various supervisors/customer care agents followed by harassing calls and sms alerts to pay for something that I never used, here's the verdict I receive from an appelate authority who is supposed to give a fair decision. After giving them all interaction IDs of countless calls that I had with them and explaining them the issue with all proofs, they tell me that they've validated my account, checked everything and that I need to pay them instead of me getting a refund. Well, my installation fee money seems to have added to Airtel's already huge corpus of funds but apart from this, I won't be paying anything else as I have not been given any services that I should be paying for. If someone thinks that this verdict means that my options are exhausted, then they are mistaken because they've seen my patronage but definitely haven't seen how far I can go for getting justice bacause for me it's not only a outright denial of justice but also a message that it's time for loyal customers like us to start giving chances to new entrants who may not be a big brand but are atleast not disrespectful and callous to their customers as how I have been made to feel during the last two agonizing months by Airtel. You will see all the details pertaining to this issue in the email trails below. I was given me two numbers without my consent just so Airtel can let the connection work temporarily which a supervisor Manjunatha acknowledged during my conversation. He also confirmed that Airtel is closing my application as they are uanble to make it work so it's not my fault. If there were no ports available, which apparently they already knew, I should have been told about it but they chose to take the money and then allot me a number which was pending activation and another one which worked for 5 days but was on someone else's name and stopped working after 5 days which was done without me knowing about it. I was always interested in getting and keeping this connection but I was told that by Manjunatha that my application has been closed as there are no ports available and my refund will be processed within 21 working days and since then several people have confirmed that my disconnection is in progress and I will get my refund by 04 June 2015 (interaction id[protected]. It was Airtel's inability to provide me the services and now basis 5 days of a workaround, a makeshift arrangement that was made for their own benefit so I can be harassed and go through this agony or a full two months, I have been outrightly declared a liar by asking me to pay instead of giving me a refund. I hope that this issue gets resolved here with your intervention. Thanks & Regards, Navneet [protected] Forwarded message[protected] From: Date: Mon, Jun 1, 2015 at 10:22 AM Subject: Re: FWD: AIRTEL COMPLAINT - DISCONNECTION REQUEST FOR FIXEDLINE NUMBER 080 ¿[protected] REFUND PENDING To: [protected]@gmail.com Dear Navneet, Greetings from airtel! This is in reference to your email dated 01-Jun-2015, regarding waiver and delay in cancellation of your airtel account number [protected]. Please accept our sincere apologies for the inconvenience you might have faced. We value the relationship built with you and trust that one unfortunate incident will not come in the way of this association. We would like to reiterate that we share your anguish and have taken adequate measures to ensure the non-occurrence of the same in future. Further, please be apprised that we have registered your complaint for waiver and the reference number is 56213716. We assure you that the issue would be resolved by 10:10 PM on 03-Jun-2015 and our team will update you for the same. Furthermore, we sincerely hope you reconsider your decision. Moreover, we have registered your request with the reference number 56214022. Request to note that rental will be seized on the date of registering your request. Incoming and outgoing calls would be barred within 7 days of placing the request. Moreover, the final bill for the current bill cycle will be generated on 11-Jun-2015 and will include the rental on a prorate basis along with usage charges. If there is a security deposit on your account which will be adjusted towards the outstanding amount and the remaining amount, if any will be refunded through cheque within 45 days from the date the services are stopped. airtel appreciates your business and always welcomes your suggestions/feedback. Regards, bharti airtel limited ... I also got an sms on June 1st which said that the reference number for my airtel fixedline[protected] is 56214022 and my concern will be resolved in next 45 days. This is the same number that I was given to begin with and was pending activation when I escalated this issue and now instead of giving me the refund back for the connection that Airtel themselves said cannot be given to me because of port issues, they have raised a cancellation request for a number that was not even activated leave apart me using it. I am getting calls and alerts three times daily to pay the amount of 1207.53. This is nothing but harassment and I will not take this anymore. I have lost my patience now and would want this to be resolved once and for all and after this I'd have no alternative left but taking this up in this forum. I hope I get justice here and if I don't get respite here, I will open a facebook hate page and also take this up on twitter till someone hears my plea. Please be aware that I do have all interactions IDs and emails as documentary proofs. Thanks, Navneet

Airtel mobile network and data network is very weak in Central block of Shriram Smrithi Appartments, Sarjapur-Attibelle Road, Bangalore whereas it works fine in South Block which is hardly 100 metres away from Central Block. 3g services are fine in South Block but pathetic in Central Block. Not able to understand why. Can anyone from airtel check and resolve the issue.

Dear Sir I am existing customer of Idea No. of [protected] and after your executive communication with us, i am porting our no. in Airtel.I am receive your sim card on 11 May 2015 and bill generated on 14 May 2015 of Rs.539 but i am taken the plan of Rs 399 So please check this matter.

this is to inform you that i arham jain no.[protected]. i am not able to acces 121 service and message service. i have complaint 2 times in customer care they given me time more than 2 times. please solve my problem . dont force me to take strict action .

I am using two Airtel Digital TV connections (Cust ID [protected]) - one is HD and other is Standard. On April 2015, I called customer care to put my standard connection on Safe custody. It was informed to me that Rs. 30b will be charged for activation purpose. However, it was NOT informed to me that this Safe custody will be valid for one month only. Today when I called customer care to Re-activate my connection, I have been informed that Safe custody was automatically deactivated on 17-May-2015 and since then I have been charged at normal rate. But, for this I have not received any information. Also, when I switched on the TV today, I found the channels are still not coming (Error code - 6 : Account suspended). Note that I have enough balance in my account and I have kept my set top box on for long time to see if the channels are coming. So, basically I have been harassed in multiple ways : First, it was not informed to me that Safe custody activation is for one month only. Second, when the Safe custody was deactivated no intimation sent to me and charges started to be deducted. Third, Account remaining in suspended state even though charges are being deducted till today. I request Airtel to resolve the issue immediately and refund the charges deducted from 17-May to till date. Note that I am using Airtel digital TV for more that six years now and it is highly disappointing for me to face this kind of harassment.

I activated blackberry internet pack on my airtel number ([protected]) on 6th june 2015 . with that my main account balance was also deducted without any reason (I dont have any value added services on my number) . I called customer care services to request a refund but they denied to do so .they dont even have any idea regarding this problem they just blankly replied that they wont refund . They just wasted my time didnt provided any solution . After wasteing so much of time they ultimate said this problem cannot be resolved by us you may call to blackberry service 7070 . seriously what was that when this was the ultimate option why they were just kept me holding for so long . All i want is either refund my deducted balance or refund my 399rs that i spend on my blackberry internet pack which never worked .I hope that you will look into the matter . thankyou

Sir/Madam, I am Shahid from kota (Raj.) having prepaid connection no [protected]. I have lost my Airtel Sim card with my mobile, i want to request the Airtel team to please guide me through the process of issuing a duplicate prepaid SIM card (if possible, with the balance amount from my previous SIM).

I recharged my airtel number with a plan 1GB + 200MB (3G DATA). I only got 872MB as a balance. I called the customer care and they informed me that the data plans have been changed. I asked them to cancel my recharge but they didnt do anything. I am really disappointed from Bharti airtel services. I will criticize airtel services forever until I receive an apology and some free coupon. This is cheating customers and I will not sit idle. Airtel cannot cheat customers like this.

Hello Sir, This to inform that I have filing a legal case against Airtel since from last 2 months balance is been deducted from this stupid service laila which is activated from your side without my acknowledgement. And I am not getting any replies from your side which I call customer care. I want my balance to be refunded or else I m filing legal case of Robbery & Fraud against the company.

I am a AIRTEL Port IN Customer with the Number [protected], also registered in DND from last few years. Inspite of a DND Customer I am getting Promotion Calls like Credit Cards, NGO on my number very frequently, although my Number is registered in Banking sites but I have not registered for any sort of Promotional Calls to the best of My Knowledge.

I have already filed a complaint regarding this 2 months back the consumer people called me on my number [protected] and ther hasnt been any further action on airtel which is taking the due amt every month and not giving proper service since there are frequent disconnections

We got a new Airtel 4G connection and called up airtel helpdesk to get the activation done from our Primary/Alternate Contact number and they promised us it will be activated in 30min. After 2 hours when i logged in, it was nt activated yet. I called up the helpdesk 4 times but they refused to listen to me, adamnatly saying to call from alternate number ( my husband number from where we called in the morning). Now he had left for office, i was calling from my number. There were 2 girls : MEGHNA AND RENUKA, both of them stupid and adamant. Though my number is also there in their data base, they are not understanding the gravity of the situation and speaking . These exceutives are nonsense people, who just learn their pre defined script and speak that.

I had bought airtel prepaid sim card ([protected] (Rs150)) from Mahalxmi Mobile shop, Destination center, Magarpatta city, Hadapsar, Pune 411013 on 10June2015. I was told that sim will be activated in 24 hours but its not activated after 144 hours. I connected with customer care & then visited airtel gallery as per their advice. In airtel gallery I was tole retailer hasn't submitted the new sim application with relevant document hence airtel can not start processing. Retailer says he submitted documents on 11 June 2015 & Airtel hasnt done processing. Both are passing buck on each other & my sim is not activated so far. Please do the needful activate my sim today or please refunc my money so I can buy connection from other efficient service provider.

Dear sir, I AM regular customer of airtel from last three years my mobile no.[protected], I recharge through 129 airtel store of RS93 yesterday at 1:36pm on my no.which benefits was as below as per information given to me through 121care. Loc Calls 40p/min, STD Calls 35p/min for 55 Days has been activated at Rs93.BUT I not get this benefits instead they activated 100 ISD CALLING VALUE ON MY NO. I also contacted three times your customer exicutive at 121 they not able to sort out the issue.After purching the pack also get confirmation message from129 store .as below Loc Calls 40p/min, STD Calls 35p/min for 55 Days has been activated at Rs93.please sir do need ful as soon as possible U

I requested deconsolidate request on 2nd Jun 15. The reference no.is 62206309. But still now the query not resolved. Again I raised the same on 9th June. Feference no. for this is 62427276. Every time they said within two days the issue will be resolved. But no changesin the process.Within the period I paid my bills for Apr & May. Bill payment reference no.for April month is[protected].And May month is [protected]. Even though My mobile outgoing & internet service has stopped from today morning itself (16/06/15). I highly disappointed with this even the bill payment is made & the service has stopped.

I hav changed my simcard from 3g to 4g by taking a new one.It has been 15 days since i hav taken a new sim of 4g.Bt still thers a H+ sign only that is been generated and signal is also coming of H+ only.And LTE signal is not being displayed. I hav tried calling on 121 a many times bt i hav not received any proper attention and answer regarding my calling them many times and complaining a many times.They are responding us to call at airtel gallery.I hav tried calling at gallery also bt still there is no response of them towards us. The customer care people are telling me to go to airtel gallery and airtel gallery people are telling me to go to customer care and talk to them.Then now wat should i do exactly?? After that i mailed to total of 3 nos that is basically 121 + Nodal Officerand + appelate.west; but still wat i hav got by talking to them is just courage and console. After that i received a call from appellate.west and nodal officer after some time that we hav registered your complaint.We will solve your problem in 24 hours and will come back to you again. As soon as the call ended i received 3 sms that your problem has been solved. This is truely your good and awesome way to fool a customer! Isn't it? I hav checked trying that sim in 4 mobiles bt its not working in any of the one. Which is:- 1 - Samsung Galaxy A5 2 - Apple Iphone 5c 3 - Lenovo Vibe X2 4 - Huwaei Honor 4X And if you want to check it in any of the model then please let us know that specific model no.Bt if you think this then i am sure that you may be also thinking that you can easily fool mumbaikar's is your misconception. Written; By your sad, innocent and conscious customer . Mr. Manish.M.Shah [protected]

Yesterday there was a message received on my number i.e. [protected] that do recharge of Rs 175 and get 1.5GB data, 28D .Extra benefit 1 ghante mein. I did the same on [protected] and still today when I was writing this email no extra benefit on recharge was credited on my number . Do the needful . My alternate contact no. is [protected] Regards Rohit Batra

I AM( JWO MANISANKAR BISWAS) A COMBATANT MEMBER OF INDIAN AIR FORCE PRESENTLY POSTED TO AF STN TAMBARAM. I APPROACHED YOUR VELACHERRY OFFICE FOR A DUPLICATE SIM( MOB NO. [protected])ON 6 JUN 15. MRS. ASHA OF YOUR OFFICE PROMISED THAT THE OLD SIM WILL BE DEACTIVATED WITHIN TEN MINUTES AND NEW SIM WILL BE ACTIVATED AFTER TEN MINUTES.IT WAS NOT ACTIVATED FOR NEXT 72 HOURS. ON SECOND APPROACH THEY HAD DIACTIVATED THE OLD SIM AND THE NEW SIM IS NOT ACTIVATED SO FAR. MRS ASHA WHO HAD SUPERVISED ALL THE THINGS IS NOT PICKING UP THE MOBILE . NECESSARY ACTION MAY PLEASE BE TAKEN AT THE EARLIEST.