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C
Chullanarun
from Thiruvananthapuram, Kerala
May 21, 2015
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Address: Thiruvananthapuram, Kerala

Sir, I had purchased a airtel prepaid sim on[protected]..But the sim is not activated till now.. So plz reply me sir about the activation status of the sim. The mob num is as shown in below. [protected](kerala) Sir my email id is [protected]@gmail.com I am w8ng for ur reply sir.. Thnkz.
Airtel customer support has been notified about the posted complaint.
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Dear Arun,

This is with reference to your post dated 21 May 2015. Please share your alternate contact number with us at airtel.[protected]@airtel.com to enable us to assist you.

Look forward to hearing from you.

Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence

Facebook - www.facebook.com/bhartiairtelltd
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    H
    Harsh Chanchal
    May 21, 2015
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    Address: Gautam Buddh Nagar, Uttar Pradesh

    i filled an online form for new postpaid connection and after which i received the call from airtel then they told me that on other day they are going to send their exicutive for form filling and security deposit the other day the exicutive came and i filled the form and submitted the security amount i.e. 250rs after this he told me that verification will take place and gave me a blank sim so as to choose the no from given list he gonna provide me later.After that on action took place i tried calling him many times but his mobile no is off then i called on the reference no he gave then i talked with him and he told he is from airtel and all after that he also didnt even pickup my calls.I tried calling customer care then they told me that sir it might be fake or something then just let me know one thing how did they now that i want an postpaid connection when i filled the form online on airtel official website.please answer it their contact no are anil-[protected] rahul-[protected]
    Airtel customer support has been notified about the posted complaint.
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    Dear Mr. Chanchal,

    This is with reference to your post dated 21 May 2015.

    We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

    Look forward to receiving the required details at airtel.[protected]@in.airtel.com

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    airtel.[protected]@in.airtel.com

    Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - www.twitter.com/airtel_presence
    Facebook - www.facebook.com/bhartiairtelltd
    Reply
    Hi,

    Same case here.

    I have requested to convert my prepaid mobile no ([protected]) to post-paid.

    One of document collecting staff Mr. Jeet mobile no ([protected]) came to my home and collect all required document along with 250/- Account pay cheque No (000003) on 30th may 2015.

    Still my no is not converted to post-paid, but amount is deducted from my account.

    Document collecting agent now not pick up my phone to provide me status.
    Nearest Airtel store or customer care also not providing me any status of my request.

    How can I get my mobile convert to post-paid ?
    If not possible then please revert back my amount to my account.

    Bellow are some detail :-

    Request date :- 30th may 2015

    New SIM number : Already prepaid Airtel no. So no sim was provided.

    Amount paid as deposit and start fee :- 250/- As Cheque no. 000003

    Name :- Radheshyam Gupta Bank HDFC Bank)

    receipt :- Form No :- DLPG 052445

    applied for new postpaid after filling of form and deposition of security money no service is provided at all even the sim is blank till now - Comment #2170964 - Image #0
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      xsjohrg
      from Hyderabad, Telangana
      May 21, 2015
      Resolved
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      Resolved

      Address: Hyderabad, Andhra Pradesh

      This is in regards to the bill of my mobile number: [protected] for the period – 17th April – 16th May, 2015. I have received a bill of amount INR 1460.54, when I checked my bill I see that there are Internet charges of INR 900 (4784.10 – 3884.10) levied. During this period I have received a message about the Internet usage closing my available limit, After this I have send a message to ‘51619 – ACTIVE Data 250’ (Received from Airtel) to activate additional 1GB of data also I have received a confirmation from Airtel about the activation. When I have already subscribed a 250 IGB data plan how can I be charged for additional usage. This kind of service is not being expected from Airtel I also need an explanation for the message that you sent to the customers, if there is a difference in the Getting Internet services activated and smart bytes why was it not communicated in the alerts that you sent to the customer, by this at least customer will be aware about the action that they have to take. Be very clear with the communication that you sent to the customers your mistakes are leading a loss to the customers and goodwill of the company.
      +1 photos
      Aug 9, 2021
      Complaint marked as Resolved 
      Airtel customer support has been notified about the posted complaint.
      View replies
      Dear Customer,

      This is with reference to your post dated 21 May 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.

      You can also get in touch with us at airtel.[protected]@airtel.com.

      Regards,
      Umesh Arora
      airtel presence (airtel customer service team)
      bharti airtel ltd.
      airtel.[protected]@airtel.com

      Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
      Twitter - www.twitter.com/airtel_presence
      Facebook - www.facebook.com/bhartiairtelltd
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        V
        vivekss
        from Mumbai, Maharashtra
        May 21, 2015
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        Address: Raipur, Chhattisgarh

        I have call[protected] for new broad band connection at my home but all ime y call is diverted to bhopal customer saff & one of them was ellin me o switch to BSNL. so i want to know hat is this comment is under uidance of Airtel or else.
        Airtel customer support has been notified about the posted complaint.
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        Dear Vivek,

        This is with reference to your post dated 21 May 2015.

        We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

        Look forward to receiving the required details at airtel.[protected]@in.airtel.com

        Regards
        Rakesh Kumar
        airtelpresence (airtel customer service team)
        bharti airtel ltd
        airtel.[protected]@in.airtel.com

        Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
        Twitter - www.twitter.com/airtel_presence
        Facebook - www.facebook.com/bhartiairtelltd
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          P
          pmrejeesh
          from Bengaluru, Karnataka
          May 21, 2015
          Resolved
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          Resolved

          Address: Bangalore, Karnataka

          On March 2015, I have applied for an Airtel Broadband connection(16 Mbps VDSL) for my home and full payment including the installation cost was paid. Before the installation i was informed by the airtel customer executive that the above mentions plan(16 Mbps VDSL) is available in my area and hence i have opted for the same. At the time of installation the technician have informed me that the above plan is not available in my area and provided me the 8 Mbps plan. When the bill is generated for the 2nd month it states that the installation charge is not paid and it is pending my side. A complaint has been raised(#[protected] with airtel for the same. Even after raising the complaint i haven't got any response from airtel and also the installation amount which was initially paid has not been refunded. PLEASE DO THE NEEDFUL AND HELP ME TO RESOLVE THIS. Account Details: Fixed Line No: [protected]
          Aug 6, 2021
          Complaint marked as Resolved 
          Airtel customer support has been notified about the posted complaint.
          View replies
          Dear Customer.

          This is with reference to your post dated 21 May 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.

          You can also get in touch with us at airtel.[protected]@airtel.com.

          Regards,
          Umesh Arora
          airtel presence (airtel customer service team)
          bharti airtel ltd.
          airtel.[protected]@airtel.com

          Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
          Twitter - www.twitter.com/airtel_presence
          Facebook - www.facebook.com/bhartiairtelltd
          Reply
          Dear Customer.

          This is with reference to your post dated 21 May 2015.

          We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

          We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com

          Look forward to hearing from you.


          Regards
          Rakesh Kumar
          airtelpresence (airtel customer service team)
          bharti airtel ltd
          airtel.[protected]@in.airtel.com

          Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

          Twitter - www.twitter.com/airtel_presence
          Facebook - www.facebook.com/bhartiairtelltd
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            R
            rahul197
            from Indore, Madhya Pradesh
            May 21, 2015
            Resolved
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            Resolved

            Address: Indore, Madhya Pradesh

            hi i am dr rahul jain take a broadband connection in your sails person mr avishek shrivastava in indore in 31 st march 2015, they offer me a lend-line phone instrument for connection in 31st march . i say ok. after that i call him several times for instrument (i have call recordings for all conversations ) till date no instrument given by them . so please solve my problem. my contact number is [protected]
            Aug 8, 2021
            Complaint marked as Resolved 
            Airtel customer support has been notified about the posted complaint.
            View replies
            Dear Rahul,

            This is with reference to your post dated 21 May 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.

            You can also get in touch with us at airtel.[protected]@airtel.com.

            Regards,
            Umesh Arora
            airtel presence (airtel customer service team)
            bharti airtel ltd.
            airtel.[protected]@airtel.com

            Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
            Twitter - www.twitter.com/airtel_presence
            Facebook - www.facebook.com/bhartiairtelltd
            Reply
            Dear Rahul,

            This is with reference to your post dated 21 May 2015. We would like to confirm that we have shared the resolution details with you.

            Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

            Regards
            Rakesh Kumar
            airtelpresence (airtel customer service team)
            bharti airtel ltd
            airtel.[protected]@airtel.com

            Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

            Twitter - www.twitter.com/airtel_presence
            Facebook - www.facebook.com/bhartiairtelltd
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              C
              ca.nitin80
              May 21, 2015
              Resolved
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              Resolved

              Address: New Delhi, Delhi

              Dear Sir, My Name is Nitin Gupta. I am having citi bank credit card . Today i got a sms from citi bank that a payment of Rs. 4990/- has been done for payment of Airtel through internet. when I contacted Citi Bank . They told me that it is a fraud and since this transaction was not claimed by airtel. we need to apprach airtel and payment reference no. 536916. Please cancel this transaction
              +1 photos
              Aug 8, 2021
              Complaint marked as Resolved 
              Airtel customer support has been notified about the posted complaint.
              View replies
              Dear Team,

              Somebody has done the transaction/ paid the amount to Airtel though my Axis Bank Credit Card. Transaction details are as below:

              • Axis Bank Credit Card No. [protected]
              • Date: 19th February 2015
              • Merchant Name: AIRTEL PYMT BILLDE
              • Amount: Rs.5, 041/-


              As the payment is done to the AIRTEL it is quite possible for you to confirm customer details.

              Please help me in the same.
              Reply
              Dear Customer,

              This is with reference to your post dated 21 May 2015.

              We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

              Look forward to receiving the required details at airtel.[protected]@in.airtel.com

              Regards
              Rakesh Kumar
              airtelpresence (airtel customer service team)
              bharti airtel ltd
              airtel.[protected]@in.airtel.com

              Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
              Twitter - www.twitter.com/airtel_presence
              Facebook - www.facebook.com/bhartiairtelltd
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                S
                saroaug8
                from Chennai, Tamil Nadu
                May 21, 2015
                Resolved
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                Resolved

                Address: Chennai, Tamil Nadu

                Hello For the above number i have selected myplan 799 and 35 free packs. During selection of these 35 packs the details free mintues details shown in your website in below. 3G-- 1 pack 135MB Sms--1 pack 200 Local Mobile --1 packs 100min and Now 90min( Customer care said) Out roaming---1 packs--140min and now 40min ( Customer care said) Std --1 packs--75min and now 65min ( Customer care said)
                +1 photos
                Aug 8, 2021
                Complaint marked as Resolved 
                Airtel customer support has been notified about the posted complaint.
                View replies
                Dear Customer,

                This is with reference to your post dated 21 May 2015.

                We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

                Look forward to receiving the required details at airtel.[protected]@in.airtel.com

                Regards
                Rakesh Kumar
                airtelpresence (airtel customer service team)
                bharti airtel ltd
                airtel.[protected]@in.airtel.com

                Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
                Twitter - www.twitter.com/airtel_presence
                Facebook - www.facebook.com/bhartiairtelltd
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                  K
                  Kulwinder Singh Chawla
                  from Gurgaon, Haryana
                  May 21, 2015
                  Resolved
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                  Resolved

                  Address: Amritsar, Punjab

                  Dear Sir/Madam, This is to inform you that i Kulwinder Singh Resident of Amritsar wanted to tell you that yesterday i got my SIM Card exchange from one of your outlets at MM Malviya Road Amritsar and gave them money. While i was returning back i received a hearing that i havent paid my money of Rs 100. I went back and told them to look at the CCTV cameras but the reply was the OUR CCTV CAMERAS ARE NOT WORKING. Then they told to pay half the money. Which i aslo denied but later on i paid money. But this is to Inform you that the talk is not of Rs 100 but the feeling of Betrayed by your company. I would never recommend anybody for airtel now and also planning to change the company. I really feel because if this has happened to me this could happen to anybody and everyday i think so from your outlet. I also talked to your Executive at 121 and i think my call has been recorded you can check it. You can check my number of airtel [protected] i am your very old customer. What a way to make Extra Money
                  +1 photos
                  Aug 8, 2021
                  Complaint marked as Resolved 
                  Airtel customer support has been notified about the posted complaint.
                  View replies
                  Dear Mr. Chawla,

                  This is with reference to your post dated 21 May 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.

                  You can also get in touch with us at airtel.[protected]@airtel.com.

                  Regards,
                  Umesh Arora
                  airtel presence (airtel customer service team)
                  bharti airtel ltd.
                  airtel.[protected]@airtel.com

                  Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                  Twitter - www.twitter.com/airtel_presence
                  Facebook - www.facebook.com/bhartiairtelltd
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                    V
                    Viraj Gupta
                    from Mumbai, Maharashtra
                    May 20, 2015
                    Resolved
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                    Resolved

                    Address: Mumbai City, Maharashtra

                    I am Viraj Gupta. I have a SIM of airtel bearing no. [protected] issued from Delhi. Now my transfer had taken place from Delhi to Mumbai. When we were in Train on 28-29.04.2015, then I have checked my mobile and found SIM got expired. After reaching Mumbai, we contacted to Airtel showroom at Nerul West, Navi Mumbai, they told us that this SIM of the same no. will be issued from Delhi. Let us know for SIM, we have to go to Delhi???? It is affecting my working. Regards Viraj Gupta Alternate No. [protected]
                    Aug 8, 2021
                    Complaint marked as Resolved 
                    Airtel customer support has been notified about the posted complaint.
                    View replies
                    Dear Mr. Gupta,

                    This is with reference to your post dated 20 May 2015.

                    We would like to acknowledge that we are working to address your concern as soon as possible.

                    We will connect with you to get additional details, if required, to resolve the concern effectively.

                    You can also get in touch with us at airtel.[protected]@airtel.com


                    Regards
                    Rakesh Kumar
                    airtelpresence (airtel customer service team)
                    bharti airtel ltd
                    airtel.[protected]@airtel.com
                    Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                    Twitter - www.twitter.com/airtel_presence
                    Facebook - www.facebook.com/bhartiairtelltd
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                      D
                      Dr C. H. Kautish
                      from Jaipur, Rajasthan
                      May 20, 2015
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                      On 15th May at about 10-00 AM I made a complaint in your Airtel office that I have paid Rs 200/- as prepaid recharhe of my Mob No [protected] through netbanking five days back i.e on 10th May, 2015. But no SMS message has been received. The official of Airtel contacted me saying that the amount has not been received and that he will get the amount refunded through ATM. I presuming that the person is from Airtel told him my ATM no. But surprisingly he withdrew Rs 31000/- through my ATM. Pl send me the names and addresses of the officials who were on duty from 10-00 AM to 1-00 noon on 15th May, 2015 as the fraught has been committed with the help of Airtel official
                      Airtel customer support has been notified about the posted complaint.
                      View replies
                      Dear Dr. Kautish,

                      This is with reference to your post dated 20 May 2015.

                      We would like to acknowledge that we are working to address your concern as soon as possible.

                      We will connect with you to get additional details, if required, to resolve the concern effectively.

                      You can also get in touch with us at airtel.[protected]@airtel.com


                      Regards
                      Rakesh Kumar
                      airtelpresence (airtel customer service team)
                      bharti airtel ltd
                      airtel.[protected]@airtel.com
                      Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                      Twitter - www.twitter.com/airtel_presence
                      Facebook - www.facebook.com/bhartiairtelltd
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                        A
                        Ayyappan g
                        from Chennai, Tamil Nadu
                        May 20, 2015
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                        Address: Chennai, Tamil Nadu

                        I am ayyappan I am the customer of Airtel I have given request to covert my postpaid to prepaid on 12th May till I have not yet got activated on yesterday my postpaid signal got disconnected At 2pm till now not got my prepaid sim activated and I given request in barkit road t nagar branch. Executive Mr Bhasheer gave poor response, immediately my problem should get solved because of dis am loosing my businesses. Mobile number: [protected] Sim number:[protected]/U Prd code : A498 Regards Ayyappan G
                        Airtel customer support has been notified about the posted complaint.
                        View replies
                        Dear Ayyappan,

                        This is with reference to your post dated 20 May 2015.

                        We would like to acknowledge that we are working to address your concern as soon as possible.

                        We will connect with you to get additional details, if required, to resolve the concern effectively.

                        You can also get in touch with us at airtel.[protected]@airtel.com


                        Regards
                        Rakesh Kumar
                        airtelpresence (airtel customer service team)
                        bharti airtel ltd
                        airtel.[protected]@airtel.com
                        Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                        Twitter - www.twitter.com/airtel_presence
                        Facebook - www.facebook.com/bhartiairtelltd
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                          R
                          Rananjai Singh
                          from Alwar, Rajasthan
                          May 20, 2015
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                          Address: Ghaziabad, Uttar Pradesh

                          I have lodge a complaint bearing No PR[protected] regarding excessive deduction for data usage Stating " On date 19.05.2015 my mobile had the talk time balance of Rs 121.-- . In the evening, it was showing the balance as Rs 31.-- .Data usage as per mobile is 5.23 mb on 19.05.2015.As per your rate of 4p/10 kb the charges should be Rs 21.50 but deduction is Rs 90.--.Please check and do the justified." But I am very sorry to say that the complaint was closed without making any communication with me. It seems that the company is making profit with such fraudulent/unethical practices.To deduct Rs 90/- approx 22.5 MB data usage is required .My data usage is only 5.33 Mb on 19.05.2015. It is true there may be some difference between measurement of their server and my mobile but it can not be 5 times by any means.It is requested to them once again to check the matter and make a justified reply with corrective action in this regard.It is also very essential to mention here that on my another no. [protected] the data charges in some paise are being deducted regularly even after deactivating the GPRS through their call center.
                          Airtel customer support has been notified about the posted complaint.
                          View replies
                          Dear Mr. Singh,

                          This is with reference to your post dated 20 May 2015.

                          We would like to acknowledge that we are working to address your concern as soon as possible.

                          We will connect with you to get additional details, if required, to resolve the concern effectively.

                          You can also get in touch with us at airtel.[protected]@airtel.com


                          Regards
                          Rakesh Kumar
                          airtelpresence (airtel customer service team)
                          bharti airtel ltd
                          airtel.[protected]@airtel.com
                          Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                          Twitter - www.twitter.com/airtel_presence
                          Facebook - www.facebook.com/bhartiairtelltd
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                            N
                            nikunj124
                            from Kolkata, West Bengal
                            May 20, 2015
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                            Address: Kolkata, West Bengal

                            My Airtel mobile no. is [protected]. I am using a BlackBerry handset in which it is not possible for the internet to run without taking a special BlackBerry internet plan or otherwise you may use WiFi and I have been using WiFi for internet but since Saturday, Airtel has been deducting money from my prepaid account in the name of DATA USAGE and approximately Rs. 50 to 60 have been deducted in the name. I contacted the customer care day before yesterday. The person who received the call, said that the deduction was because of surfing on the internet using their connection. But when I protested stating the above facts, he transferred the call to some so called Senior who said the deductions were correct. So, I requested for a Port so that I can get a call from their side and thereby get a solution for the same but when they called and I told them about my issue, they kept me on hold for a long time and I disconnected. Thereafter they called me up many times and each time I picked up their call, they disconnected immediately. I am attaching a photo proof of one of the many call summaries of only 1 second after which they disconnected. I stopped receiving their calls after that as they were only harassing me. God knows what were they trying to prove by immediately disconnecting the call. I have been an Airtel user for a long time and this behavior has been common but this time, the cheating has crossed all limits. I hereby demand my deducted amount of Rs. 60 and separate compensation for harassment and cheating by Airtel which I have been facing since 4 days as they are going on deducting my balance whenever I switch on my WiFi which actually has nothing to do with the connection I am using whosoever be it. Immediate action solicited.
                            +1 photos
                            Airtel customer support has been notified about the posted complaint.
                            View replies
                            Dear Nikunj,

                            This is with reference to your post dated 20 May 2015.

                            We would like to acknowledge that we are working to address your concern as soon as possible.

                            We will connect with you to get additional details, if required, to resolve the concern effectively.

                            You can also get in touch with us at airtel.[protected]@airtel.com


                            Regards
                            Rakesh Kumar
                            airtelpresence (airtel customer service team)
                            bharti airtel ltd
                            airtel.[protected]@airtel.com
                            Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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                              B
                              bdevendran82
                              from Mavelikara, Kerala
                              May 20, 2015
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                              Address: Chennai, Tamil Nadu

                              On 20.05.2015 I received message full talk time offer only for you recharge 36 rs and get 40 full talk time based on that I recharge with 36 rs but amount not credited in my balance .so I want that amount what they send me a message or refund by 36 rs why airtel cheat the customer in this way my mobile number [protected]. Customer name . devendran
                              Airtel customer support has been notified about the posted complaint.
                              View replies
                              Dear Devendran,

                              This is with reference to your post dated 20 May 2015.

                              We would like to acknowledge that we are working to address your concern as soon as possible.

                              We will connect with you to get additional details, if required, to resolve the concern effectively.

                              You can also get in touch with us at airtel.[protected]@airtel.com


                              Regards
                              Rakesh Kumar
                              airtelpresence (airtel customer service team)
                              bharti airtel ltd
                              airtel.[protected]@airtel.com
                              Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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                                A
                                Anandhi28
                                from Chennai, Tamil Nadu
                                May 20, 2015
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                                Address: Chennai, Tamil Nadu

                                Amount deducted from bank but failed bill payment with airtel. Dear, I have made airtel online post paid bill payment on 27 April 2015 Amount got deducted from HDFC bank .payment successfully . Money deducted from my HDFC BANK . But from airtel side they said money not reached them.and the transaction has failed. I have not received any refund to my bank after that. This is scam by airtel. They have disconnected my line for non payment of bill money. Details are mentioned below: Bank : HDFC Narration: [protected]-CitrusAirtel Ref No. :[protected] Dated: 27 April 2015 Amount : Rs.427.00 Transaction failure number from airtel :[protected] Kindly look on to the issue and resolve it asap. Thanks Anandhi
                                +1 photos
                                Airtel customer support has been notified about the posted complaint.
                                View replies
                                Dear Anandhi,

                                This is with reference to your post dated 20 May 2015.

                                We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

                                Look forward to receiving the required details at airtel.[protected]@in.airtel.com

                                Regards
                                Rakesh Kumar
                                airtelpresence (airtel customer service team)
                                bharti airtel ltd
                                airtel.[protected]@in.airtel.com

                                Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
                                Twitter - www.twitter.com/airtel_presence
                                Facebook - www.facebook.com/bhartiairtelltd
                                Reply
                                Rajinibala's reply, Apr 6, 2021
                                I paid Rs.400 and HDFC bank has taken the money out but airtel is impossible to contact. They are threatening to cancel my cable service. My phone is 9003120290
                                Even i had the same issue and it almost 10 days, amount deducted from my HDFC account against Airtel online recharge [protected]-CITRUSAIRTEL Reference # [protected], What the hell Airtel people are doing it a big scam and we have to take this issue seriously..
                                Reply
                                The sum of Rs. 500 from deducted from my HDFC account against airtel online recharge [protected]- CITRUS AIRTEL reference#[protected], but airtel says the transaction is failed.


                                regards,
                                k.velmurugan,
                                airtel no:[protected]
                                mail; [protected]@gmail.com
                                Reply
                                HI Team,

                                I have recharged my airtel tv rs 227 with citrusairtel sit and amount deducted my bank account but my airtel TV is not yet recharged, find the below detail and resolve the issue ASAP


                                customer ID [protected]
                                Mail ID : [protected]@gmail.com
                                MB:[protected]

                                Narration : [protected]/CITRUSAIRTEL


                                Thank You
                                Ashok
                                Reply
                                I also fell in trap
                                money deducted RS265 twice from my accounnt and my wife account from hdfc a/c but not recharged the airtel no

                                airtel mobile no. [protected]

                                Amanullah Hussain
                                [protected]@gmail.com

                                Amount deducted from hdfc bank by citrus airtel but airtel says transaction failed. - Comment #2665310 - Image #0
                                Amount deducted from hdfc bank by citrus airtel but airtel says transaction failed. - Comment #2665310 - Image #1
                                Reply
                                Same happened with me.
                                Telephone no : [protected]
                                alternate no : [protected]
                                relationship no : [protected]

                                Amount debited : 3050
                                Account no :
                                INB/[protected]/CITRUS PAYMENT
                                SOLUTIONS PVT LTD/ai

                                3050.00

                                Is it really some kind of scam ?

                                Thanks,
                                Rohit
                                Reply
                                Hi,

                                Website: https://www.airtel.in/postpaid-bill-pay

                                I made a transaction in the above website on 27/04/2017 to pay the airtel mobile bill for [protected].
                                First time the payment was unsuccessful but the amount got debited from my credit card.
                                Then I made another transaction to pay the bill. Still that unsuccessful transaction amount didn't credit to my credit card.

                                Today (02/05/2017) I tried to pay bill for my 4G LTE [protected]. As usual, the first transaction shows unsuccessful but still the amount is debited from my credit card.

                                Please do the needful. Let me know when I will get my amount back for unsuccessful transactions.

                                Thanks,
                                Jothi
                                Reply
                                I made a online recharge for Rs 349 via airtel app for number [protected] with my debit card, my transaction failed. The amount got deducted from my debit card but its not yet refunded. I did the transaction on 13/05/2017 & the bank transaction id is PRCR/[protected]/[protected]. Please check.
                                Immediately the next day i made a trasaction for Rs 349 via HDFC credit card, that also transaction failed but money has got deducted & no refund yet.
                                My name is Srinath & my number is [protected]
                                Reply
                                Hi,

                                My name is Harish, I tried to recharge for 349 RS with my hdfc debit card but the transaction got failed and my amount got deducted.

                                I tried it twice and 698 RS is deducted.

                                My Airtel number: +91 [protected]

                                My name: Harish S

                                Please check and contact me as soon soon as possible
                                Reply
                                Comments
                                Airtel Customer CareVerified on May 24, 2015 Verified Support

                                Dear Anandhi,

                                This is with reference to your post dated 20 May 2015.

                                We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

                                Look forward to receiving the required details at airtel.[protected]@in.airtel.com

                                Regards
                                Rakesh Kumar
                                airtelpresence (airtel customer service team)
                                bharti airtel ltd
                                airtel.[protected]@in.airtel.com

                                Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
                                Twitter - www.twitter.com/airtel_presence
                                Facebook - www.facebook.com/bhartiairtelltd
                                Sh Sha4422 on Nov 19, 2015

                                Even i had the same issue and it almost 10 days, amount deducted from my HDFC account against Airtel online recharge [protected]-CITRUSAIRTEL Reference # [protected], What the hell Airtel people are doing it a big scam and we have to take this issue seriously..
                                Ve velmurugan100 on May 23, 2016

                                The sum of Rs. 500 from deducted from my HDFC account against airtel online recharge [protected]- CITRUS AIRTEL reference#[protected], but airtel says the transaction is failed.

                                regards,
                                k.velmurugan,
                                airtel no:[protected]
                                mail; [protected]@gmail.com
                                As Ashok Ga on Jun 14, 2016

                                HI Team,

                                I have recharged my airtel tv rs 227 with citrusairtel sit and amount deducted my bank account but my airtel TV is not yet recharged, find the below detail and resolve the issue ASAP

                                customer ID [protected]
                                Mail ID : [protected]@gmail.com
                                MB:[protected]

                                Narration : [protected]/CITRUSAIRTEL

                                Thank You
                                Ashok
                                Am aman6729 on Feb 21, 2017

                                I also fell in trap
                                money deducted RS265 twice from my accounnt and my wife account from hdfc a/c but not recharged the airtel no

                                airtel mobile no. [protected]

                                Amanullah Hussain
                                [protected]@gmail.com

                                Ro rohit24aug on Feb 22, 2017

                                Same happened with me.
                                Telephone no : [protected]
                                alternate no : [protected]
                                relationship no : [protected]

                                Amount debited : 3050
                                Account no :
                                INB/[protected]/CITRUS PAYMENT
                                SOLUTIONS PVT LTD/ai

                                3050.00

                                Is it really some kind of scam ?

                                Thanks,
                                Rohit
                                Jo JothiGanesh87 on May 2, 2017

                                Hi,

                                Website: https://www.airtel.in/postpaid-bill-pay

                                I made a transaction in the above website on 27/04/2017 to pay the airtel mobile bill for [protected].
                                First time the payment was unsuccessful but the amount got debited from my credit card.
                                Then I made another transaction to pay the bill. Still that unsuccessful transaction amount didn't credit to my credit card.

                                Today (02/05/2017) I tried to pay bill for my 4G LTE [protected]. As usual, the first transaction shows unsuccessful but still the amount is debited from my credit card.

                                Please do the needful. Let me know when I will get my amount back for unsuccessful transactions.

                                Thanks,
                                Jothi
                                Sr sri_87 on May 22, 2017

                                I made a online recharge for Rs 349 via airtel app for number [protected] with my debit card, my transaction failed. The amount got deducted from my debit card but its not yet refunded. I did the transaction on 13/05/2017 & the bank transaction id is PRCR/[protected]/[protected]. Please check.
                                Immediately the next day i made a trasaction for Rs 349 via HDFC credit card, that also transaction failed but money has got deducted & no refund yet.
                                My name is Srinath & my number is [protected]
                                Ha Harish Sampathkumar on Aug 16, 2017

                                Hi,

                                My name is riswan, I tried to recharge for 349 RS with my hdfc debit card my amount got deducted, but it is not recharged.

                                I tried it twice and 698 RS is deducted.

                                My Airtel number: +91 [protected]

                                My name: Riswan

                                Please check and contact me as soon as possible
                                Reply
                                I made a online recharge for Rs 399 via airtel app for number [protected] with my axis netbanking, my transaction failed. The amount got deducted from my account but its not yet refunded. I did the transaction on 20/02/2018. the bank transaction id is PRCR/[protected]/[protected]. Please check.transaction id info:INB/[protected]/CITRUS PAYMENT SOLUTIONS PVT LTD.

                                My name is ESWARA REDDI & my number is [protected]
                                Reply
                                Amount deducted from bank but failed bill payment with airtel. I have made airtel online netbanking paid bill payment on 08 Jun 2018 Amount got deducted from HDFC bank .payment successfully . Money deducted from my HDFC BANK . But from airtel side they said money not reached them.and the transaction has failed. I have not received any refund to my bank after that. This is scam by airtel. They have disconnected my line for non payment of bill money. Details are mentioned below: Bank : HDFC Narration: [protected]-CitrusAirtel Ref No. :[protected]Dated: 08 june 2018 Amount : Rs.1741.00.please Kindly look on to the issue and resolve it asap. Thanks..

                                Amount deducted from hdfc bank by citrus airtel but airtel says transaction failed. - Comment #3124085 - Image #0
                                Reply
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                                  M
                                  murugavelmurugan
                                  from Coimbatore, Tamil Nadu
                                  May 20, 2015
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                                  Address: Salem, Tamil Nadu

                                  Dear Sir... i am used in four years Air tel Data card my Data Card last one week not working Conduction i go to Air tel Show Room in Salem Saratha College Branch. Air tel Staff MR.Govindan Chick in my card sir your card good Conduction your sim Problem ok Replaced in new sim Mr. Govindan sir two hour wait activated in your sim .after four hour activated in my sim against not Working in my data Card next day i go Air tel Show Room i meet to Mr .Govindan sir my data card not working please chick it sir .. Mr . Govindan Answer your sim card Number Problem so against new Sim card ok i collect to new Sim card but against not working conduction ... i am three days go to air tel show room my Problem not solve please action this person ... Address: Air tel Relationship Center, Saradha College Salem-636016 My Air tel Data Card number : [protected]
                                  Airtel customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Mr. Murugan,

                                  This is with reference to your post dated 20 May 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.

                                  You can also get in touch with us at airtel.[protected]@airtel.com.

                                  Regards,
                                  Umesh Arora
                                  airtel presence (airtel customer service team)
                                  bharti airtel ltd.
                                  airtel.[protected]@airtel.com

                                  Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                                  Twitter - www.twitter.com/airtel_presence
                                  Facebook - www.facebook.com/bhartiairtelltd
                                  Reply
                                  Dear Sir/ Madam ...


                                  i am saravanan in Salem. five days before collect to new data card sim my number : [protected] after three days before verification finished my sim not working conduction . i call to Salem Saradha college Air tel Network office.Sir my sim no activation please chick it sir ...
                                  RS. 1000 Rupees Commission Extra Ch-args Collect to air tel staff, not activation in my sim card
                                  Please action that


                                  My Number :[protected]
                                  Reply
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                                    M
                                    mahendra Lodhe
                                    from Delhi, Delhi
                                    May 20, 2015
                                    Resolved
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                                    Resolved

                                    Address: Pune, Maharashtra

                                    My cell number- [protected]; Complaint number- [protected] Am I done the big mistake to transfer my mobile network connection from other network provider to Airtel??? I feel that, Yes I have done the big mistake; below are the details about my first experience with airtel customer care 59059 for activation of my sim. My old Vodafone connection ported to airtel and its activated on 16th May 00:00:00. Firstly I need to call 59059 for verification and activation. I called on that number on 16th may and concern customer care executive used very abuse and low level language during conversation. Then I called to 121 and registered my complaint officially against that guy on 16th may morning. Still there is no response from airtel till 20th may. Then I again called on 20th may and then customer care executive told me that there is no complaint registered for this. He just told me that there is one email sent to concern authority to check and take appropriate action against that guy. He transferd that call to senior person and he informed me that ; guy who used abuse language has been terminated. I asked him more details that how I can trust you I need more details in term of proof. Even I am not satisfied with his termination action now and I have decided to go for consumer court to address this issue as well as to make FIR against Airtel because I have not received any official communication from airtel. Hope you all take this issue on priority. Thanks Mahendra
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Airtel customer support has been notified about the posted complaint.
                                    View replies
                                    Now a days these companies are hiring people who have no sense of talking and use very hard language, solving problem is not their concern, they are sitting there jut for formality.
                                    Reply
                                    Dear Mr. Lodhe,

                                    This is with reference to your post dated 20 May 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.

                                    You can also get in touch with us at airtel.[protected]@airtel.com.

                                    Regards,
                                    Umesh Arora
                                    airtel presence (airtel customer service team)
                                    bharti airtel ltd.
                                    airtel.[protected]@airtel.com

                                    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                                    Twitter - www.twitter.com/airtel_presence
                                    Facebook - www.facebook.com/bhartiairtelltd
                                    Reply
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                                      V
                                      veenabhat
                                      from Kottayam, Kerala
                                      May 19, 2015
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                                      Address: Dharwad, Karnataka

                                      The above mobile number was purchased by my son Yashodharma Bhat Parthaje who is currently an NRI, who keeps visiting India quite frequently. A formal request was made to keep the number under Safe Custody on October 22, 2014, with Service Request number[protected]. All the dues were paid at the time of this request, and the matter was personally discussed by me at the, then newly started Airtel Office at Vidyanagar, Hubli. The name of the official who handled the case is Sri Virupaksha. Telephonic contact was made with a higher officer, Ms. Padma. However, though the service request was made as early as October 22, 2014, with all dues cleared, placing the mobile number in Safe Custody was not implemented until Dec 25, 2014. When the customer (my son) arrived to use the telephone on May 02, 2015, the mobile was activated, but within a day, the “outgoing-call” facility was suspended; and the mobile started receiving messages from Airtel to the effect that the dues to the tune of Rs. 830/- is pending. When Customer care was contacted, we were told about the “dues pending”. The Customer Care also informed us that some Manager of Airtel would contact and interact with us to “explain the matter” ; but this has not taken place at all ! We feel that this approach of the Airtel Management towards customers, is irresponsible and callous, to say the least. The attitude of shifting the blame and penalize the customer for an error caused by its own inefficiency is not acceptable at all. Therefore, I request you address this grievance in manner that is judicious ( that does not penalize the customer for the error and inefficiency of the Service Provider). Failing which we have no alternative but to escalate this complaint to appropriate authorities. Complaint filed by Smt. Veena S. Bhat, Mobile No: [protected] (On behalf of the customer Yashodharma Bhat Parthaje)
                                      Airtel customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Mrs. Bhat,

                                      This is with reference to your post dated 19 May 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.

                                      You can also get in touch with us at airtel.[protected]@airtel.com.

                                      Regards,
                                      Umesh Arora
                                      airtel presence (airtel customer service team)
                                      bharti airtel ltd.
                                      airtel.[protected]@airtel.com

                                      Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                                      Twitter - www.twitter.com/airtel_presence
                                      Facebook - www.facebook.com/bhartiairtelltd
                                      Reply
                                      My complaint has been filed on May 19, 2015. It is more than two weeks. I am concerned about the delay. Can I expect that you resolve the issue of my complaint expeditiously - that is quickly, and without further complicating matters due to delay.
                                      Reply
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                                        S
                                        Shilpi J
                                        from New Delhi, Delhi
                                        May 19, 2015
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                                        Address: New Delhi, Delhi

                                        dear sir/madam my mobile no is [protected] & I live in east of kailash, delhi. I am using this postpaid no of airtel since 2013 & since that day I am facing network issue. I don't have connectivity at my home.it always shows 'emergency calls only' instead of signals. I miss out important calls due to no network coverage. everytime I have to make a call I have to go out of my house. I have complaint regarding the same issue several times at customer care but have failed to get a solution instead get a reply that the area is under no coverage zone. if the company is not able to provide the services in that area why do they issue the nos as the postpaid users have to pay the minimum rental whether they get services or not. I am fed up of airtel as they are unable to provide any solution to my problem & the answer that I get is very weird. pls help me in getting any solution
                                        Airtel customer support has been notified about the posted complaint.
                                        May 19, 2015
                                        Updated by Shilpi J                                         dear sir/madam my mobile no is xxxxxx7575 & I live in east of kailash, delhi. I am using this postpaid no of airtel since 2013 & since that day I am facing network issue. I don't have connectivity at my home.it always shows 'emergency calls only' instead of signals. I miss out important calls due to no network coverage. everytime I have to make a call I have to go out of my house. I have complaint regarding the same issue several times at customer care but have failed to get a solution instead get a reply that the area is under no coverage zone. if the company is not able to provide the services in that area why do they issue the nos as the postpaid users have to pay the minimum rental whether they get services or not. I am fed up of airtel as they are unable to provide any solution to my problem & the answer that I get is very weird. pls help me in getting any solution
                                        View replies
                                        Dear Ms. Shilpi,

                                        This is with reference to your post dated 19 May 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.

                                        You can also get in touch with us at airtel.[protected]@airtel.com.

                                        Regards,
                                        Umesh Arora
                                        airtel presence (airtel customer service team)
                                        bharti airtel ltd.
                                        airtel.[protected]@airtel.com

                                        Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                                        Twitter - www.twitter.com/airtel_presence
                                        Facebook - www.facebook.com/bhartiairtelltd
                                        Reply
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