Airtel Complaints & Reviews

Hi, My phone number is [protected]. I did a recharge of Rs.90 on[protected]. In Airtel App it showed that for recharge of Rs.90 i would get Rs.90, but i got only 77 Rs. credited. I called the customer care they mentioned that the value for recharge of 90 is 77 only and it is effective from today so it was not updated in the App. But due to their mistake why should i suffer a loss. If its not updated in App then the new changes shouldn't be applied till then. I have attached the screen shot of the App, saying clearly that Rs.90 recharge credits Rs.90. Please help me get my money back. Thanks in advance

ONLINE RECHARGE OF RS.59 FOR REDUCED TARIFF RATES OF 40 PAISE PER MINUTE BOTH FOR STD AND LOCAL CALLS ON MY MOBILE NO. [protected] AS PER ONLINE RECHARGE TXN. ID[protected] ON 13. 5 .15 51 AM 09:51 HAS NOT BEEN IMPLEMENTED . MY COMPLAINT NO. PRO51300079 DT.13.5.15 HAS BEEN CLOSED WITHOUT ANY ACTION AND INFORMATION TO ME .

My brother was using the airtel number [protected] from many years. From last few months he did not use it and now the number is deactivated with out any prior information.When I called customer care, they said that [protected] is a free number now.My brother wants to get the number back.I contacted airtel customer care but I did not get any useful information. I posted the messages on the airtel FB page as well. I got the replies saying that I will be contacted soon but it never happened.

company has cheated me.they have received the money for 3g plan and providing me 2g plan. so i have contacted there customer care and tell him regarding the issue on 17/05/2015 at 7.55 PM.One customer executive, who had received my call told me that he is going to transferred my call to senior officer and put me hold.i was exactly 40 minutes on hold and no body has entertain me.still my problem is same, where i have to complain for that.

On the 15th of this month, i had tried to recharge my number [protected] twice via airtel recharge online with transaction id's[protected] and[protected] with Rs 200 and Rs 330 respectively from my Vijaya Bank account. The amount was deducted but I did not receive the amount recharged. Please resolve the issue that i am having as soon as possible.

Hello, As per the latest bill for period 08-Apr-2015 to 07-May-2015 my bill for account number [protected] is generated to be whopping 3034.32₹. For the usage I have done this is at least 5-6 times more. As per my bill plan T67 CUG 199 plan, 1GB 2G internet is free. As per the bill I have consumed 93194 units i.e. approx. 931Mb which is less than 1GB, but only 5538.40₹ discount has been applied. I exhausted the consumption of 1GB – 3G usage by 23-Apr-2015 so I connected with customer care for deactivation of 3G so that I can continue default 2G usage. 1) But they said it would be prorate basis as its being activated in the middle of month. So I would get only 512MB data to be used. As per the plan I have to be given what I am offered. 2) On other note I noticed there was almost 100-150₹ being crediting into Unbilled usage. I wrote to customer care asking for the reason but customer said they can’t see customer’s usage and I was asked to write them after bill generation so that I connect with them only after whopping bill is generated. Its unbearable excuse that they can’t look into customer account on his request and provide required information which is necessary for controlled consumption. 3) Even though data usable under 2G was 1GB I keep using it carefully everyday checking DATAUSE from 121. Till end of the billing cycle it showed that I have consumed only 385out of 512MB. Also I had set the android data limit setting (we can assume its 95% accurate). In the bill it shown that I have used 931 MB data of 2G data. So automated server notification mislead me for usage over than 512MB (even though it’s not over usage as per the plan) and gave me wrong information. So as per the information provided I haven’t crossed usage of prorate data limit too. 4) They said that 2G was activated only after 23-Apr-2015, and I couldn’t have used 2G and 3G both. But the bill shows that they have charged me for 2G since 8th April, start of the billing cycle. How is that possible? So prorate basis calculation shouldn’t apply here as customer was using default service start of the cycle. So no charge should be levied for both 2G and 3G usage. Monthly charges would be 199+250 = 449 instead of 324 ₹. So waiver to be applied of 2128.44(for 2G) + 207.69 (for 3G) = 2336.13 ₹. I have written countless mails explaining the same but I get same reply saying charges are valid. I am really frustrated as this has happened with internet usage calculation many times. Regards, Prateek

reg[protected]...airtel , resume calling facility of my land line, why u r hiding...CHORE HOOO, DHAAKU HOOO, CHEATER HOOO.. MY PARENTS WITHOUT CALLING SERVICES FROM MONTH AND MORE AND IN PAIN DUE TO AIRTEL AND AIRTEL HARAAMI SURE ADD AND SENT FULL RENTAL AND SERVICES, TAX BILL WITHOUT GIVE SERVICES OF THIS MONTH TOOO I KNOW, GARIBH KUTA MITTAL AIRTEL KA CHORE HEAD...MUST IN BUYING CONDOMS FOR ENJOY BANGKOK TRIP ... WHERE IS UR SHAFI/RAFI MADARCHOOD KA BACHAA...GIVE TO ME, HANDOVER TO ME SHAFIA AND METHA ( WHO TAKEN MORE THEN MONTH, ACCEPT FAULT STILL CUT SERVICES AND COMPANY DOING BLACKMAIL, LISTEN TO AUDIO AND SEE ATTACHMENTS ), EXECUTIVES WHO EMAILED ME FROM AIRTEL OFFICE ... CALL ME TO COURT I[censored] NOT GETTING MONEY ... U CANT BECAUSE U GETTING MONEY OF WHAT I USED AND WHAT SERVICES, FACILITIES I WANT, I OPTED, I USED... I JUST NOT PAID UR WRONG AND INCREASE IN RENTAL EXTRA CHARGES WHICH TOTALLY WRONG... U AIRTEL HARRASSED, BLACKMAIL SO MUCH...U MORE THEN ISIS...AND OTHER TERRORIST IN WORLD... CALL ME TO COURT, U GET MORE THEN U WANT, U ADDED IN UR BILL... RU BABY ON ONE FATHER ...CN U PROVE ... COWARDS...CHEATERS...FAMILY IS AIRTEL OR WHO WORKING FOR AIRTEL ...COWARDS, LIE AND CHEATER IS REQUIRED TO WORK ON AIRTEL PAYROLL... reg[protected]...airtel , resume calling facility of my land line, why u r hiding... airtel company aur uske ZUTHEY, ANDEY WORKER ..ur life is just lie and money...cowards...give ur address AIRTEL SELF IN MANY EMAIL DECLARED THAT NIGHT TOUP UNLIMITED NET IS 8 PM TO 8 AM U CHARGED TO ME FOR USE NET FOR 8 PM TO 9 PM BECAUSE ON COMPLAINT U INFORMED NET TIMING IS 9 PM TO 9 AM, THAT WHY U HAVE TO PAY FOR NET USED BEFORE 9 PM... I NOT PAID THAT AMOUNT BECAUSE NO BODY FROM AIRTEL UPDATE ME .. NOW I START USING INTERNET ACCORDING TO 9 PM TO 9 AM ... U AGAIN ADDED AND NET CHARGED WITH LATE FEE ON THAT WHERE ALL RENTAL, OTHER SERVICE USED WITH TAXES PAID TO U, I NOT PAID ONLY WRONG CHARGES OF INTERNET... THIS TIME ON NET CHARGES COMPLAINT AIRTEL SY SIR NET TIMING IS 9 PM TO 8 AM ( 11 HOURS ) WHAT OF AIRTEL FOR HARRASSE, MAKE EXTRA BILLS, BLACKMAIL... WHEN I COMPLAINT AGAIN 9 PM TO 8 AM NET ( 11 HOURS 0 SOME ONE RAFI/SHAFI FROM " [protected]@AIRTEL.COM" INFORM ME ME THAT HE CHKED, ACCEPTED MISTAKE AND PROMISE AND RESOLVE AND END ON CALL HE ALSO SAID THAT NET UNLIMITED NIGHT PACK IS 8PM TO 9 AM ( 13 HOURS ) I ASKED, CONFORMED WHT U SAYING, HE CONFIRMED YES ITS 13 HOURS DONT WORRY, U CAN EMAIL ASK FOR RAFI/SHAFI AIRTEL EMPLOYEE AT "NET @AIRTEL.COM " HE DSAID 13 HOURS OF NOT, HE CALLED ME OR NOT ...CALL ME AND SHAFI BOTH AT ONE TABLE ASAP... AFTER THIS INFORMATION I START USING NET FROM 8 PM TO 9 AM ... MY PAIN INCREASE WHEN ALL OLD UDES, LATE FEE AND MORE NET CHARGES ADDED IN MY BILL.. WHEN I COMPLAINT SPL ATTENTION TO MR RAFI, THIDS TIME THIS COWARDS MAIL ME I AM SORRY, NET TIMIING IS 9 PM TO 8 AM... TELL ME NOW WHY I PAY FOR NET CHARGES ... WHERE IS MY MISTAKE... THIS IS REASON AND SUPPORT OF WORKING MEMBER OF AIRTEL THAT WHY AIRTEL EARNED 1100 K CRORE PROFIT... WHEN HARRASE AND BLACK MAIL FOR MONEY AND NO SERVICE DELIVERED THEN PROFIT DEFINITELY INCREASED... SEE ALL ATTACHMENTS PLSS REGARDS JITENDER SHARMA [protected]

Hello, As per the latest bill for period 08-Apr-2015 to 07-May-2015 my bill for account number [protected] is generated to be whopping 3034.32₹. For the usage I have done this is at least 5-6 times more. As per my bill plan T67 CUG 199 plan, 1GB 2G internet is free. As per the bill I have consumed 93194 units i.e. approx. 931Mb which is less than 1GB, but only 5538.40₹ discount has been applied. I exhausted the consumption of 1GB – 3G usage by 23-Apr-2015 so I connected with customer care for deactivation of 3G so that I can continue default 2G usage. 1) But they said it would be prorate basis as its being activated in the middle of month. So I would get only 512MB data to be used. As per the plan I have to be given what I am offered. 2) On other note I noticed there was almost 100-150₹ being crediting into Unbilled usage. I wrote to customer care asking for the reason but customer said they can’t see customer’s usage and I was asked to write them after bill generation so that I connect with them only after whopping bill is generated. Its unbearable excuse that they can’t look into customer account on his request and provide required information which is necessary for controlled consumption. 3) Even though data usable under 2G was 1GB I keep using it carefully everyday checking DATAUSE from 121. Till end of the billing cycle it showed that I have consumed only 385out of 512MB. Also I had set the android data limit setting (we can assume its 95% accurate). In the bill it shown that I have used 931 MB data of 2G data. So automated server notification mislead me for usage over than 512MB (even though it’s not over usage as per the plan) and gave me wrong information. So as per the information provided I haven’t crossed usage of prorate data limit too. 4) They said that 2G was activated only after 23-Apr-2015, and I couldn’t have used 2G and 3G both. But the bill shows that they have charged me for 2G since 8th April, start of the billing cycle. How is that possible? So prorate basis calculation shouldn’t apply here as customer was using default service start of the cycle. So no charge should be levied for both 2G and 3G usage. Monthly charges would be 199+250 = 449 instead of 324 ₹. So waiver to be applied of 2128.44(for 2G) + 207.69 (for 3G) = 2336.13 ₹. I have written countless mails explaining the same but I get same reply saying charges are valid. I am really frustrated as this has happened with internet usage calculation many times. Regards, Prateek

Dear Sir/Mam; I have online recharged my above mentioned mobile for Rs. 123/- vide transaction ID 719119 on 19.4.2015 at 4.36 PM but I received nil balance and got a SMS of failed transaction due to technical reason. I tried to contact at customer care many times but almost time I failed to contact due to busy lines or putting calls on hold for long time. Fortunately, I got successfully to contact the concerned person in this regard and I was assured that My balance of Rs. 123/- will be deposited in my bank account of which I have used debit card for online recharge. But with regret, you are intimated that I was given false assurance vide Ref no. CSELC[protected] registered on (2/2/ 27.5.2015 at 7.26 PM and Request No. CONRC[protected] on 8.5.2015 at 6.48 PM. Thus you are humbly requested to resolve my complaint which is very clear that Air Tel has received my balance of Rs. 123/- but neither charged my mobile nor given me refund of Rs. 123/- It is not a matter of amount but it is a serious negligence at may levels in company. So you are requested to do N/A in this regard. Dr. Sudhir Kumar

I am a student of Narula institute of technology at electrical engg.last month when i came out from college they said me if i interrested to take corporate connections on airtel postpaid sims.and also mention that this offer is only valid for Jis group college students.On that time i have no i cards due to some errors of our college so i gave them a student id of Jis kalyani's student they said its ok..and also said that to attach his voter id scan and photo to whatsapp no.after 7days verification will start and then my connections will start.i have taken 3sims from them.noy only that they have also take 70 rupees from me..after that i tried them many mire times on phone they said that the connections will start shortly.it is more about 40 days or more but they are not complete the verification process still now.so i will appeal a complaint against Shubhrajyoti Mukherjee the airtel sales executive who are cheated with the students.Sir we are awaiting for your positive steps.

I have free one number of airtel friends, which charges is 0.50 rs per day and airtel to airtel call on registered mobile numbder is 20 paisa per minute, but sometime call charges are deducted per 20 paisa and some time according to 1 paisa per second . Custmer care 121 and 198 does not gave any response when i call

whenever some phones to my No. they hear a message that the subscriber cannot be reached. After some time I get an sms stating that you have missed call from so and so No. I have made several complaints, changed the sim but problem persists. I am airtel customer for last 12 years, but this problem is there for the last 2 months. Thinking of migrating to some other service provider. Can anyone in Airtel can resolve my problem?

I've cancelled my connection on 12.02.15 itself. but till today it is not activated and the bill value accumulated to Rs.4400 .00. So i request you to kindly deactivate my connection and the amount of outstanding pls write it off. As per the cancellation letter also i attached for your reference. [protected][protected][protected][protected][protected] From, VK.Chandrakumar, 5/3, L.I.C Colony 1st Street, Pollachi main Road, Sidco, Coimbatore – 21. To, M/s. Bharathi Airtel Ltd, Coimbatore. Sub : Cancellation of Data card number reg: Ref: My data card Number is [protected] With reference to the above number I’ve been using for the past 6 months. I’ve request the plan of rs.500 to 600 in a month. But till today the plan was not activated. Every month my bill amount was rs.900 to 1000.00 Even though I’ve been paying the amount on regular basis. But last month my bill amount was Rs.1700.00 were am not using 100% b’se iam not in the station on last month. When iam using 100% my bill amount was below rs.1000.00 and when iam using below 50% my bill amount is Rs.1700.00. So, how it will possible?? So, I request you to kindly provide me the details to make the minimum payment and cancelled the number with immediate effect. Thanking you, Yours sincerely VK.Chandrakumar Place : Coimbatore Date : 12.02.2015

Dear sir i am useing airtel mobile n0:[protected], i am contacting so many times to costomer care but i am not getting any positive response from airtel side.i am fed up this company.last one and half month i am suffering for this .airtel pepole harass to me.my money is waisting.this is my personnal no, so i am unable to contact any body.i am not taking any service, simply thwy cut money every day if i am asking no body can response to me.so pl tell what can i do.

Dear Sir/Madam, I received high bill for the last billin cycle, as Airtel customer care told me that bill will enerate on prorata basis.I used service for 5 days in last billin cycle but the chared for full billin cyle and now asking to pay for whole month otherwise penalty will be added Plz do the needful asap

Sir, I have activated roaming pack in my mobile no.[protected] on 12/05/15 at hazaribagh (Jharkhand) but after I entered in hyderabad I am not receiving any incoming call only outgoing facility is active. I have sufficient balance then why I suffer for this kind of problem. Customer care executive not receiving my call. Please do the needful.

Sir/madam, I Sudhakar Varanasi and my mobile number is [protected]. For this service provider is Airtel. On 13th May, 2015 i saw a offer in Airtel mobile application for Rs. 7/- regarding call rates. Immediately i recharged that amount through my net banking facility. But that offer not activated in my mobile till now. In this regard i made a call to Airtel custmer care on 16th May, 2015. Buy they are not responding properely and disconnected my call during conversation. Please take necessary action on Airtel and do a favor to me. Regarding this i am attaching a screen shot which is shown in Airtel application. Thanking you sir, Sudhakar Varanasi, [protected].

I made a call on customer care no i.e [protected] at 2.25. & 2.35 p.m on 13.5.15 and spoke to ur reprentative Ms.Pooja regrding my airtel net dongal . She behaved very rudely and disconnected my call twice with giving solution to my probslems. Forget about solution she didnt hear me. hence, i request you to kindly take serious action against your employee.My complaint was rearding my net speed . I reacharged 3G connection but from 3 months i am getting two speed.My net no is [protected]. Kindly reply me on [protected]@yaoo.co.in Thanks

Hi, I am using Airtel for few months and today i was surfing internet and suddenly 35 rs got deducted from my main balance. i got a sms saying you have subscribed LAILA services but i did't subscribed any things on my number. I call customer care also but i am not satisfy by their response and they have stopped the service. Now i want my 35 rs back and need confirmation that in future this type of thing should not happen else i have to change to other subscriber. My Number- [protected] Thanks, Amit Biswas

I bought an Airtel wifi dongle (wingle) with a new data card/SIM on 8th May, which was verified and, as reported by airtel customer representative, activated on 9th May. The dongle came with 3GB 3g data free. However, when I tried to use the dongle, it got conneted to the device (laptop) but there showed "No internet access". I have been trying to contact airtel customer service and technical support since than to get the issue resolved. First of all their initial reponse was very poor, they kept passing the issue from one forum to next. Finally after 48 hours they registered the complaint and told me to wait for 72 hours. Now it has been more than 144 hours and the issue is still the same. I have been once told that the SIM is not registered or invalid. Next they told me that my data balance is nil and the bundled data of 3GB that came with the dongle has not been activated or updated. They keep asking for more time, but never revert back with any answer. I have had to repeat my problems more than 30 times over the last 6 days and yet have not received any answer.