Airtel Complaints & Reviews

My cell number- [protected]; Complaint number- [protected] Am I done the big mistake to transfer my mobile network connection from other network provider to Airtel??? I feel that, Yes I have done the big mistake; below are the details about my first experience with airtel customer care 59059 for activation of my sim. My old Vodafone connection ported to airtel and its activated on 16th May 00:00:00. Firstly I need to call 59059 for verification and activation. I called on that number on 16th may and concern customer care executive used very abuse and low level language during conversation. Then I called to 121 and registered my complaint officially against that guy on 16th may morning. Still there is no response from airtel till 20th may. Then I again called on 20th may and then customer care executive told me that there is no complaint registered for this. He just told me that there is one email sent to concern authority to check and take appropriate action against that guy. He transferd that call to senior person and he informed me that ; guy who used abuse language has been terminated. I asked him more details that how I can trust you I need more details in term of proof. Even I am not satisfied with his termination action now and I have decided to go for consumer court to address this issue as well as to make FIR against Airtel because I have not received any official communication from airtel. Hope you all take this issue on priority. Thanks Mahendra

The above mobile number was purchased by my son Yashodharma Bhat Parthaje who is currently an NRI, who keeps visiting India quite frequently. A formal request was made to keep the number under Safe Custody on October 22, 2014, with Service Request number[protected]. All the dues were paid at the time of this request, and the matter was personally discussed by me at the, then newly started Airtel Office at Vidyanagar, Hubli. The name of the official who handled the case is Sri Virupaksha. Telephonic contact was made with a higher officer, Ms. Padma. However, though the service request was made as early as October 22, 2014, with all dues cleared, placing the mobile number in Safe Custody was not implemented until Dec 25, 2014. When the customer (my son) arrived to use the telephone on May 02, 2015, the mobile was activated, but within a day, the “outgoing-call” facility was suspended; and the mobile started receiving messages from Airtel to the effect that the dues to the tune of Rs. 830/- is pending. When Customer care was contacted, we were told about the “dues pending”. The Customer Care also informed us that some Manager of Airtel would contact and interact with us to “explain the matter” ; but this has not taken place at all ! We feel that this approach of the Airtel Management towards customers, is irresponsible and callous, to say the least. The attitude of shifting the blame and penalize the customer for an error caused by its own inefficiency is not acceptable at all. Therefore, I request you address this grievance in manner that is judicious ( that does not penalize the customer for the error and inefficiency of the Service Provider). Failing which we have no alternative but to escalate this complaint to appropriate authorities. Complaint filed by Smt. Veena S. Bhat, Mobile No: [protected] (On behalf of the customer Yashodharma Bhat Parthaje)

dear sir/madam my mobile no is [protected] & I live in east of kailash, delhi. I am using this postpaid no of airtel since 2013 & since that day I am facing network issue. I don't have connectivity at my home.it always shows 'emergency calls only' instead of signals. I miss out important calls due to no network coverage. everytime I have to make a call I have to go out of my house. I have complaint regarding the same issue several times at customer care but have failed to get a solution instead get a reply that the area is under no coverage zone. if the company is not able to provide the services in that area why do they issue the nos as the postpaid users have to pay the minimum rental whether they get services or not. I am fed up of airtel as they are unable to provide any solution to my problem & the answer that I get is very weird. pls help me in getting any solution

My name is Raghugan Sharma.my no. is [protected] .I received a sms from airtel for recharge with rs79 for 1 GB data.when I recharged with rs79 I have got only50 mb of data. When I called to customer care they did not solve my problem.why they send fraud sms.I lost my 79 rupees.they are not giving me any benefits neither data nor balance.they refused to give me anything.It is fully exploiting the client.They says to check offers before recharge.but why they tell this with offer sms.they are dishonest with customers.

I am using airtel since 2005 and being an honest person I should say that airtel is very customer centric company but for the last 1 year I am facing lot of problems in using internet service and call rates . I have called customer care many a times to resolve the issue but still no resolution . Secondly I want to ask 1 thing that being such a old customer there are no such schemes to reduce call rates . Please look into it and resolve the issue .

my broadband disconnects frequently Have complained 7times past month for which they asked me to change the modem which i did and they even cut my internet for 4 hours which was processed after giving the complaint Now i am fed up and have not decided not to pay the bill for this month

Dear Sir, I have made payment of airtel bill of Rs 854.00 dated 28.03.2015 through my SBI Credit card via payu gatepay. The approval number for the said payment is 023695, Even after several reminders the amount is not credited in my account..Please do the needful. Sachin [protected]

I am using Airtel postpaid number [protected] from last 2 years. As per my billing cycle I have paid my bill on 6th May 2015, due date is 24.05.2015. Every time I have paid bill before due date. But suddenly from 18.05.2015 my outgoing calls has been de-activated. I have call customer care they check the status and advised me to go to the airtel gallery and ask them to check onto system what exactly happened. So on 19.05.2015 I have go to the Airtel Gallery - Thane West and ask them why outgoing calls has been de-active, executive checked the system and replied that due to "Precutionary Basis" my number's outgoing has been deactivate and advised me to submit the photo id and address proof. I ask them why should i submit these document i am not the new customer. Then I went from the gallery and again call to Customer Care that time i have given one shocking reason that due to Fraud applicant your service has been deactivate. I am using Airtel Number from last 2 years and suddenly airtel customer care said that due to fraud applicant, even though I have already submitted the all document. Also note that there is no intimate from your side.

Hi my name Sunil Kumar. I was having Airtel postpaid connection. My Number: [protected] Account No: [protected] I used 1 month this connection and after I gave request to stop (Disconnection). I suppose to pay 1 month bill but this airtel people asking 4 month’s bills. I didn’t use [protected] 4 months. after 1 month only gave request in outlet but they said to Call 121 or Toll free no [protected]. I called and gave request but airtel people telling they didn’t get any request. They can see also I didn’t use [protected] after 1 month. Now they are asking to pay 4 months.

14-may-15 : 1st complaint stating internet not working Airtel Executive : Issue will be resolved within 3 HOURS. 15-May-15 : 2nd complaint stating internet not working Airtel Executive : Issue will be resolved by midnight. 16-May-15 : 3rd complaint regarding internet not working Airtel Executive : Issue will be resolved by 4:30 PM (16-May-15). In all the mails your (Airtel) officials, instead of trying to understand my problem they themselves reply that as per my postpaid plan my data usage has got over and speed limit has been revised, my issue is not with the speed but with CONNECTIVITY, MY MOBILE INTERNET is not working. Your Nodal Team and Appellate Authority call customer only for Ticket closure and for the sake of protocols, not with the intention of resolving customer concerns.

i have convert myn airtel plan plan from prepaid to postpaid. as regularly i have to make a recharge of rs. 600 per month but now on activating to postpaid it comes 4700/-. when gone through the bill the actual usage of myn would be 1200/- only all taxes including. when i gone through dealer the mistake was of the dealers employee as he has not activated myn international plan which cost me rs. 6/- per min. as on activating the plan the sum cost becomes 1.99/- per min. the dealer convinced me that he ll settle down. he told me to pay 1000/- less & pay the bill i had paid. the bill amount. coming to next month again the bill raised to 2546/- as the same think happened international plan not activated which cost me this much. as i also confirmed earlier that is the international plan has to be regularly activated after every monthly bill he told me no. as once activated the cost for activation will be regularly included in the bill amount. unless and untill we stop the services. so, the dealer for the next time told me too wait. and he ll check down the system. but no confirmation from the dealer for 15 days. as i had remind him regularly.as on 19/05/2015 from baroda airtel office i receive the call made by mr. ali & miss. dimple. they both pressurized me to pay the bill and spoke very bad language. as i try to convey that please talk to ajay the dealer of airtel. but they both made a bad language for me. so, please guide me what to do and were to go. myn contact no - [protected], [protected] name - pratik patel

Hi, I have been using Airtel SIM more than 8 Years. But now i came to mindset as airtel is worst customer care members who are all sitting in airtel outlet offices. Since more than 1 month, trying to change service from postpaid to prepaid.I couldn't change that. Whenever i am going, there is a readymade answer like no SIMs availble at now or telling facing technical issue.So couldn't happen conversion now.I have been visited more than 3 outlets. But answer is the same. I have raised MNP request to your members regarding this already. But the person asked me to request one more time at outlet office. Yes. this time also answer is same ie, Techinical issue going on, couldn't happen conversion. Un necessairly i am paying postpaid minimum amount to your company. You need my money without service but you dont care about my issues and struggles. is this the way to treat your customers. When i was changed to postpaid connection initially one person came to my company reception and taken my documents directly. But now i want to change prepaid, you are asking to go outlet office. Your Procedure is very cheap.Always you are treating customer in money perspective. This is not the right way to treat customer. I dont know this mail also will go to trash in your mail. But my opinion about your service gone to dustbin.Again i given to MNP request. Before that validity period i will be wait for your response. Thanks Commonman

Dear Sir, I don't have signal or network in my Airtel sim [protected], [protected] since 4 days how can I activate my Sim without signal. I have cakes number of times and also email no real help till now. Please help me thank you PUSHPARAJ KRISHNAN

I recharged yesterday 17 May 2015 the amount of 145 Recharge for 1 GB 3G Data from airtel official website. On that web site they clearly mentioned you will get 500 MB on the spot & Remaining 500 MB Will get Next 1 Hour on same day. I been Waited Full 1 day for remaining data but still not received.Then i called Airtel customer care number for the same, the airtel representative told me you have already received full 1 GB data & you can check by dialing this number *129*08# Then i hanged up the phone with thank you! I dial *129*08# This number from my same airtel number but it is still showing 400 MB (100 MB i used). please help me out for this problem Thank You in advanced.

Dear Sir, I would like to request you, through this mail that - (1) you kindly change the billing name from RK Jain to M/s Indotek energy solutions pvt. Ltd.keeping address same. M/s Indotek energy solutions pvt. Ltd belongs to me with same address. Corporate identity no. is - U74140DL2012PTC230389 (for your reference please). (2) you kindly send hardcopy of bill instead of electronic mail, as this is a statutory requirement for me. Thanks Rkjain Director m/s Indotek energy solutions pvt. Ltd Add- 16-D, Neelkanth apartment, 46 IP Extension, patpar ganj, new delhi-92 Landline no.[protected]

Since 7 to 8 years i am using mobile no - +91- [protected] Airtel, Karnataka, It got Disconnected in last few days. I need it to get activated as soon as possible. Kindly activate it because its my business and WhatsApp number. Privileged customers should not get such problems. Its very inconvenient. We dont buy numbers every month for new offers. Airtel should understand. hope it will be activated at the earliest

Hi, I am using the Airtel Postpaid Number [protected]. On this number I have 149 plan in which there are 600 minutes(Local+STD), and free SMS. My Bill date is 4 of every month and I pay my bill on its due date every month. As per my last bill my plan benefits renew on 4 May 2015, but when I checked my extra usage till 14 May 2015 it was showing approx 40 rupees extra and it is keep growing continuously and till 16 may it is around 100 rupees. I have call many times to the customer care to clarify that, why I have charged, they are saying that I have crossed the 600 minute limits, but how it is possible to cross the 600 minute limits in just 10 days, they are also not giving me proper detail of my call, I have 15 more days of my months to complete but I am not able to call. just because of extra call charges. Please help me as soon as possible. Regards Imran Khan [protected]

we are faceing toomuch problem our area, due to poor network in three village ramnagar, bairampur and umar pur, in this area most of the people staying arab country for work purpose. they cant contact properly with this people bkz of poor network, when everwhere india are going to digital but we still don't have good 2g net work in our village. please setup a new tower this area. area postal address is given below, vill- bairampur/umarpur/ramnagar po- kumari ramnagar ps - hanskhali dist -nadia west bengal pin-741502

Dear Concern, I was one of your customer of airtel mobile post paid connection. I am no longer using your service due to bad feedback from your customer service. I was using [protected] since 2010, I had some issues over network connectivity and data usage. I made a compalint to your customer service several times but did not got any proper response. Unfortunately it forced me to disconnect the service without any intimation. Now, I am receiving calls from [protected] for payment recovery and they are literally using abusive language. If this is your way to treat your cusomers then I am really amazed and will surely give you the blasting surprise for same. The CSE girl_Pooja Raut: I know is a fake name, don't have any manners how to talk with customers, I think you need to provide proper training to employees of how to talk with costomers. The girl was so rude and mannersless, I may be surprised if she even knows what she was talking. I never seen such kind of mannersless girl in my whole life. I am shocked that India's number 1 telicom company recrurits such a dump employees. I am going to complaint the isssue with ICCF and hoping for better improvement from India's number 1 telicom company. Unfortunately, Airtel Customer, ADITYA..

This is regarding change of broadband plan on my landline number[protected] from INR 1249 to INR 999 plan. I called Airtel helpline twice to change my plan. 1) 11th May - First time I was told that it will be done and I will get an email and sms confirmation. 2) 12th May - I called up the next day to check on the change of plan and I was told that it hadn't been done. I asked the support person to please change my plan and I was assured that it will be done and I will get an email and sms confirmation. I was also promised that the support person will call me the next day to confirm whether I have received the confirmation mail and sms.