Airtel Complaints & Reviews

I have made an application for installation of broadband cum wifi connection at my home for which i have made payment through cheque. The person from airtel assured that it would be installed by a day or two. It's been 5 days now and i've received no response instead of regular reminders. Reference : applied for land line no[protected] city- raipur (C.G)

I M.NITHIN BEARING MOBILE NO:[protected], CHENNAI, MY DADDY RECHARGED AT ROORKEE, UTTARAKHANADA, ON 15/04/2015, AMOUNT RS.100/ & APPROX. ON 12/03/2015, AMOUNT RS.100/ BUT NOT RECEIVED TALK TIME AMOUNT .TWO MONTHS BACK MY NUMBER WAS PORTED TO IDEA.PL. LOOK INTO MATTER & INFORM ME AS EARLY AS POSSIBLE. M NITHIN [protected]. M RAMESHWAR REDDY (DADDY) [protected].

Please provide as much information as possible...I had recharged my blackberry 9860 phone (Airtel no-[protected]) at rs 399 for BBM+net browsing with the validity of 30 days on 1st April. Fascility is not provided till now 20th April. I had made complaint on customer care 5 times but not any step is taken regarding the complaint.

Dear team Very poor service you people are providing as i recharged my number with 100 rupee amount on dqted 14 april 6:44 Mobile No.[protected] Recharge Rs 100/ on[protected] at 10-30AM through internet money deducted but not recharged till now . therefore i called on your customer care on dated 14th april time was 6:44 pm and call was about 15 minute and called number was [protected] through my number [protected] ang your agant asked me tha 60, rupee balance which is not reflecting in my system so that i logged a complaint whixh will be resolved within 2 days but still not resolution provided and also i did not received any complaint number so please lestin that call and give me resolution as soon as possible call me on my number [protected] on urgent basis and revert m money baxk also guide your agants ti tackle customer properly

i bought an airtel sim from a certified airtel store. After a few days i received a message stating that i haven't submitted the required documents which i had. I then called the customer care and asked them about it. they said that there were no such issues with my number and my services won't be blocked. but today in the evening my services were blocked and then i called them up again. Told them what the problem was then they tell me to go all the way to the airtel store again and submit my documents. they then tols me that my call was being transferred to a senior executive but they hung up. They did this twice i.e hung up my call. the third time i called them and then told my problem again and this time to a senior exec. But i still haven't received any help from them even when they are telling me that they have the required documents

Hi I took new 4g connection for 3999/- rs. When i connect the device its still saying the 4g not registered and limited service. When i call the customer care they ask some Non-sense questions and they don't even give me the relevant answer. When i wanted the new 4g connection they made numerous call now after getting the connection no one responds to it. This is very pathetic service provided by airtel

YESTERDAY MY AIRTEL MAIN MOBILE BALANCE GOT DEDUCTED FOR RS.128. I CALLED AIRTEL AND THEY TOLD ME THAT I USED DATA PLAN. THEY ALWAYS TELL EVERYONE THE SAME THING THAT THEY USED DATA PLAN. I ALREADY HAVE DATA PLAN RECHARGE FOR DATA INTERNET. I HAVE 2 WIFI CONNECTIONS AND I USE WIFI, I DO NOT USE DATA PLAN. AIRTEL IS NOT READY TO REFUND THE MONEY AND BLAMING ME ASSUMING THAT CUSTOMER IS TELLING LIE. IT LOOKS THAT IT IS THE HABIT OF AIRTEL TO SCAM DEDUCT THE BALANCE FROM CUSTOMER MOBILE. I HAVE TAKEN THE NODAL OFFICE DETAILS AND I WILL COMPLAINT THERE AND ALSO IN TRAI. AIRTEL HAS VERY BAD HISTORY OF DEDUCTING BALANCE AND DOING SCAMS.

Its been a while that i've have been extending my data plan on both my numbers ([protected] & [protected])after i get a call from customer services about the usage got consumed.I have changed my plans several times to get extra data usage. But to my surprise, The 4GB data that i now avail on my iphone get consumed only within 10 days of my bill date. Previously when i got 2GB data then i had never consumed it all in a month.This is all after i mostly stays in Wifi Zone at home and at work place. The Complains on services is DEGRADED.Moreover the customer care calls take hours to answer, a lot of times go Unanswered, and even after making through the call the customer care People just tell about new plans, are mostly not understanding the Problem. I'm Highly disappointed. Im attaching photo proof along.Kindly go through it, provide me the detailed usage reorpts and solve the issues as soon as possible. Brijesh Saxena [protected] [protected]

Dear Sir, We are very much distressed and feel cheated by the acts of your executive Mr. Soumen Gupta ([protected]) . As per the attached mail he had asked us to deposit Rs. 1146/- so that our Broadband connection at our no 40032713 could be restarted. We had asked for a disconnection in the Month of November 2014 and we had got a disconnection request from you regarding this on Nov 20th 2014. We did not have the outstanding amount of Rs. 1146/-, but in spite of this we paid this as we were assured by Mr. Soumen Gupta that the connection would be restarted with the new plan as mentioned in his mail which is attached herewith. But in spite of paying the amount on 7th of April 2015, the connection were not started. In fact Mr. Soumen Gupta told us on 8th of April that due to some technical fault it could not be started and it would be started within next 2 days. But since the more than 10 days have passed and nothing has been done. In fact Mr. Gupta has stopped attending to our calls. He is neither receiving our calls, not does he have the courtesy of calling back. We are very much surprised at this behavior of your marketing executive. In fact this kind of irresponsible behavior is earning a very bad name for your organization. We think that you would not like to risk your reputation as a dishonest organization as you are in service industry. Hoping this to be in order and looking forward to and immediate response from your end, Rgds Naresh Nahata Vishesh Peripherals [protected]/[protected] From: Visheshgroup [mailto:[protected]@gmail.com] Sent: Friday, April 10, 2015 4:53 PM To: Soumen Gupta (a_Soumen.[protected]@airtel.com) Subject: FW: AIRTEL BB CONNECTION ( A/C ID[protected] Importance: High Dear Mr. Gupta, We regret to inform you that the said Broadband connection at our place has not been started as yet in spite of our payment of Rs. 1146/- being made on 7th Of April 2015. We were assured by you on 8th of April that the connection would be restored within 2 days as some technical fault has taken place in our locality from where this connection would be provided. But we regret to inform you that in spite of all these assurances nothing has been done till now and we are yet to get the BB connection. As a result of this delay, we are incurring huge losses as we are not able to service lot of important documents on the net. We would once again request you to kindly get the connection installed immediately without any further delay. Rgds Naresh Nahata Vishesh Peripherals Kolkata From: Visheshgroup [mailto:[protected]@gmail.com] Sent: Wednesday, April 8, 2015 11:05 AM To: 'Soumen Gupta' Subject: RE: AIRTEL BB CONNECTION ( A/C ID[protected] Importance: High Dear Mr. Gupta, As per your mail we have already deposited Rs. 1146/- as payment in you’re a/c thru internet bank transfer. We have already got the confirmation mail regarding this from your end. But we are very sorry to state that our connection has not been started as yet. The BB service is not yet started again afresh. We would request you to kindly restart the service w.e.f today i.e.[protected] as per the new plan which you had stated in your mail. We would also request you to kindly start billing only when the connection services has been restored. Rgds Naresh Nahata Vishesh Peripherals Kolkata From: Soumen Gupta [mailto:a_Soumen.[protected]@airtel.com] Sent: Monday, March 23, 2015 3:20 PM To: [protected]@gmail.com Subject: AIRTEL BB CONNECTION ( A/C ID[protected] Dear Customer, As per our discussion in the last week of Feb-2015 I have offered you to keep your airtel bb connection in Rapid New Plus 1099 ul plan with 40 GB FUP & a Bandwidth of 8 Mbps. Also offered you a waiver of Rs.2700.00 on the outstanding amount against your Disconnection Request vide SR No[protected]. Your new plan has been activated now but your outstanding is not clear…Your current outstanding is Rs.3846.28 among which you are supposed to get a waiver of Rs.2700.00. So request you to pay Rs.1146.00 as soon as possible. Thanks n Regards, Soumen Gupta Customer Relationship Executive (Post-Sales Support)-WBO Circle +[protected] ====================================================== “If you light a lamp for someone, it will also brighten your own path”

Dear Sir, I am airtel subscriber. My Mobile No. is. [protected]. I have recharge 249 .00 Pack for 3G internet connection with HDFC Net banking ( Ref. No.[protected] dtd. 16.04.2015) & Recharge with Rs. 40.00 through HDFC Net banking ( Ref. No.[protected] dtd. 18.04.2015) but till date neither 3G started nor mobile recharged. So, please look into the matter and resolve the problem.

I'm using Airtel 3g from a long period of time. And I was actually happy. But from last 4 5 days, my 3g services are suspended because o[censored]nknown reasons. In having my 3g internet pack active but I'm not getting any 3g signals on my phone. My validity is obviously getting trimmed everyday as I'm not able to use my 3g. Everytime I talk to customer care, they say that 3g plan will be activated on your number within 30 minutes but it has been five days. They always send me the same regenerated sms displayed in photo but my 3g problem is as it is. This is really not good. It's my first and last complaint here and my further complaints will directly go to consumer forum. Thanks. Shivaji Mahendra [protected] Sri Ganganagar, Rajasthan

Telephone/Account Number Amount DueDue DateNo. of Invoices Unpaid[protected]IMMEDIATE2Although we have ALREADY made following payments towards our account we are advised to pay bills generated seperately 1. Initial payment of Rs. 5612/- where 5 + 1 (06) months uninterrupted Internet service. 2. Second payment of Rs. 3950/- inclusive of 300 for payment of overdue payment and advised plan of 3650/- for 5 + 1 (06) months uninterrupted Internet service. If the bill was generated at your end, as advised in your e-mail, WHY did your sales executive did not inform us about this then and there, if in case, we would had been aware of your such hidden bills, we would not have recharged the same. We are SHOCKED and utterly dissatisfied with the kind of advise and service provided by you which is misleading and we are being called many a times for bill payment in spite of paying money in advance. But we are been treated as if we are not paying bills. This kind of an harassment is not expected out of such a BIG BRAND NAME We are now forced to send the above details of dissatisfaction to TRAI. We now are NOT inclined to be CUSTOMER of AIRTEL nor do we recommend it to any of our near and dear ones but such an incident has to be reported so that some more customers like us are not put into trouble again.

Its been a while we have been complaining about the speed, we have done several complaints, several plan changes, several visits by engineers have been done, but NOTHING has helped, we have changed our plans several times, the amount increases, and services DEGRADE. Moreover the customer care calls take hours to answer, alot of times go unanswered, and even after making through the call the customer care people just tell about new plans, are mostly not understanding the problem. Highly disappointed and tired customer!!

1. This is regarding deduction on amount from my main account on 18th apr 15. Around rs 300 were deducted without any reason and data of 400 mb was also deducted. 2. There is no answer with customer care executive of yours and when I asked that I want to speak to senior executive then my call was disconnected. 3. This is not expected from a reputed company like airtel. 4. Same thing had happened with me in 13 mar 15 also where my 750 mb data was deducted from my data pack. 5. When I am using 3g data pack and I always turn my "mobile data" off whenever I am not using it. 6. Keeping in mind the above things I would request that my amount to be credited back in my main acct alongwith data pack. 7. Your senior executive can call me to update me regarding the same. 8. An early action will be highly appreciated. Regards

DEAR KULWINDER SINGH JI I AM SHOCKED ABOUT MY LAST BILL THAT IS RS. 409.78. IN THIS BILL THEIR IS NO ANY RENTAL PLAN IS GIVEN. YOU ARE ONLY CHARGING FOR NET. WHY THIS HAPPEN TO ME??? OR THIS IS YOUR BASIC POLICY FOR ANY CUSTOMER WHOM PORTING FROM ONE NETWORKING TO OTHER. FOR ME THIS IS NOT THE FIRST TIME, I AM PORTING..SO PLEASE CLARIFY THAT WHAT ARE THE BASIC RULES FOR PORTING TO OTHER NETWORK. MY BILL PLANE WAS 299 WHEN I HAD COME ON YOUR NETWORK BY PORTING FROM OTHER NETWORK. YOU WERE CHARGING ME FOR ONLY MIN DAYS ON BILL PERIOD BY MY PLANE WHICH IS 299 COMBO. SO PLEASE DO CLARIFY ME YOUR DOUBLE STANDARD MEASUREMENT FOR THE CUSTOMERS. MOST IMPORTANT QUESTION IS THAT ON WHAT BASIS YOU HAVE TO CHARGE THIS AMOUNT RS. 409.78 TO ME, I HAD ALREADY PLAN 299 COMBO. I THINK THIS VERY IN LOGICAL AND OUT OF RULES AND REGULATION.

I am subscriber of Airtel Prepaid service my mobile no. is [protected]. I recharged with Rs. 175/- 1 GB net pack on 15/4/2015. On 18/4/2015 there was Zero balance in main as well as net account.I immediatly I dialed 121 and got in touch with customer care executive of Airtel she told me due to some techniqual problem my net recharge could not activate therefore amount deducted from my main account and within 24 hours my net account will be credited with 1 gb data usage. I was not satisfied with the answer therefore she transferred the line for her senior executive and i surprised when the senior executive informed me that I used 1 gb data usage on 18/4/2015 at 2.00 . When I asked him could he give me the details of my net use but he denied to give me the details of data usage. There was difference between the information given to me by customer care executives. The airtel has cheated me I will go to Cosumer court against airttel for justice if don't get right feed back from the Airtel. Mr.Pradeep Kamble Address - Lambodhar Sagar Co-op Hsg. Sociaty, Devgaon, Murbad, Thane Mobile No. [protected]

I have bought a 4G enabled handset but I'm not getting a postpaid airtel 4G connection. I'm calling airtel customer care everyday but none of the representatives can provide me the info about a new 4G postpaid connection. My airtel number is [protected]. Please help me to get a new airtel 4G postpaid connection.

4g number- [protected] first camplaint date- 3/4/2015 no. 61134695 second camplaint date- 7/4/2015 no. OT[protected] third camplaint date- 10/4/2015 no. 61267563 fourth camplaint date- 18/4/2015 no. OT[protected] all camplaints not solved... network problm. speed of 4g- 0.05 coming

I have always been paying my monthly bills on time by the due date..Since, last two months, despite making timely payments and having received the confirmation SMS for successful transaction, it's not being posted correctly in their records. I have been calling up the customer care on 121 almost every alternate day & gave them the transaction ids of the payments made in both the months, however they have not been able to track it.. The funniest part is, when you look at the outstanding amount on their site, it shows zero outstanding, but I still keep getting threatening SMS & mail reminders on daily basis. And, their customer care executives are not ready to patiently listen & able to track down the payment.It's quite frustrating.

I wish to complain about Broad band connection that I purchased on 15th April 2015 indore(M.P). I m complaining because your agent will not provide me connection within a 2 days.your customer agent name Mr.Sagar Chochan from Concept information Pvt Ltd indore (M.p) india.he also not attending my calls and not giving me proper response. i am submitted all the amount, i full filled all the terms and conditions, but my connection is not done. I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within 2 days I will file complaints with the appropriate consumer agencies and consider my legal alternatives. .