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Updated: Feb 27, 2026
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K
kichu3089
from Mumbai, Maharashtra
Apr 28, 2015
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Address: Chennai, Tamil Nadu

Hi sir /madam I am a prepaid customer of Airtel from 2010 from Chennai . Recently I had a bad experience with Airtel as when I was trying to recharge an amount of Rs.201 thru airtel money (remaining balance of airtel money) I was surprisingly got a message that the amount not credited to my main account instead some Internet plan activated . When I reached customer care i got a responds that its an offer got activated with my number which is a different state plan ...And the plan is for Rs.201 3G activates for 2 days ..which is just absolutely a cheating ... request a resolution to credit the amount to my account either extend the validity .(Iam using a plan Rs-197 for which 1GB 3G for 28 days )... looking for a resolution thanks ...
Airtel customer support has been notified about the posted complaint.
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    nila.jc
    from Mumbai, Maharashtra
    Apr 28, 2015
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    Address: Coimbatore, Tamil Nadu

    I have been trying to port this mobile number 92XXXXXXX576 from Tata Docomo to Airtel since April 2nd. After several visits to nearby airtel showroom and few calls to customer care, the number was ported out of docomo network but still there is no Airtel signal in the mobile and the airtel executives are asking us to "just wait". Its been a week since number was ported out but don't know why its taking so long for Airtel to provide service. The calls on the docomo mobile are also cut off and right now we are left with no mobile service at all in that number.
    Airtel customer support has been notified about the posted complaint.
    Apr 29, 2015
    Updated by nila.jc
    Hi the issue is fixed. No need to take any further action. Thanks.
    Dear Customer,

    This is with reference to your post dated 28 April 2015. We would like to confirm that we have shared the resolution details with you.

    Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    airtel.[protected]@airtel.com

    Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - www.twitter.com/airtel_presence
    Facebook - www.facebook.com/bhartiairtelltd
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      S
      SanjitPanja
      from Mangalore, Karnataka
      Apr 28, 2015
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      Address: Kolkata, West Bengal

      Hi, Could you please execute the below request against connection number#[protected]:- 1) Change the communication address to C2, 2nd Floor, Ghosh Para, Kestopur, Kolkata-700102 Near-City Public School 2) Consumer name change to Sanjit Panja from Abhijit Ghosh Thanks & regards, Sanjit +91 [protected]
      Airtel customer support has been notified about the posted complaint.
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        S
        Satish Chander Koli
        from New Delhi, Delhi
        Apr 28, 2015
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        D/S, This has your kind notice that I have facing some unacceptable problem on my mobile account, sir, I used the said number which is issued on my mother's name (Kampori Devi) from couple of years, I have noticed that unknown person made some ISD (international) calls from unknown mobile number, but your system deduct the money from my account. In this regard I already launch several complaints as well as contact with customer care executives and explained each and every thing that I had not been called any ISD/international call from my number. Now the interested fact is that after all ISD calls has been locked by request, the problem is continue, and the balance is deduct from my account. Therefore, I request to kindly short it at your earliest and the deducted money credit in my account. Also request to you kindly provide me the all call details from April onward.
        Airtel customer support has been notified about the posted complaint.
        Ref: Complaint No. [protected]

        Mobile No.: [protected]


        D/S,

        This has your kind notice that I have facing some unacceptable problem on my mobile account, sir, I used the said number which is issued on my mother's name (Kampori Devi) from couple of years, I have noticed that unknown person made some ISD (international) calls from unknown mobile number, but your system deduct the money from my account. In this regard I already launch several complaints as well as contact with customer care executives and explained each and every thing that I had not been called any ISD/international call from my number.

        Now the interested fact is that after all ISD calls has been locked by request, the problem is continue, and the balance is deduct from my account.

        Therefore, I request to kindly short it at your earliest and the deducted money credit in my account. Also request to you kindly provide me the all call details from April onward.
        Dear Mr. Koli,

        This is with reference to your post dated 28 April 2015. We would like to confirm that we have shared the resolution details with you.

        Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

        Regards
        Rakesh Kumar
        airtelpresence (airtel customer service team)
        bharti airtel ltd
        airtel.[protected]@airtel.com

        Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

        Twitter - www.twitter.com/airtel_presence
        Facebook - www.facebook.com/bhartiairtelltd
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          S
          shahnawaz91
          from Mumbai, Maharashtra
          Apr 28, 2015
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          Address: Mumbai City, Maharashtra

          I lost my mobile phone today morning. My mobile is latest Android phone. Near to my office. I m trying on my phone. no the bell is still ringing but no. one is picking up my call. It Might be fallen some where, but it is lying alone wherevermy phone is. I dont know its exact location. Can u please help me how to get my mobile phones exact location.
          Airtel customer support has been notified about the posted complaint.
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            A
            AV Manjunath
            from Bengaluru, Karnataka
            Apr 28, 2015
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            Address: Bangalore, Karnataka

            Dear Sir, / Madam, There is a Airtel bill of Rs. 4870 was done on 22-04-15 @ PAYTM BILLDESK from my credit card SBI Credit card- [protected], kindly give the details to as which number was the bill paid. Kindly do the need full. Thanks. AV Manjunath.
            Airtel customer support has been notified about the posted complaint.
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              japhruddin ansari
              from Gurgaon, Haryana
              Apr 28, 2015
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              Address: New Delhi, Delhi

              On 2nd April I had applied for new connection then airtel person contacted me and told me about plan then again another airtel person contact me and told me about another plan, and she told me a "corporate plan" there benefit was 800 local and std minutes and 200 local and nation sms, but my company was not listed for corporate plan, I had told that thing but she told me that there is no any issue you just pay 350 Rs. for this plan and I will be activated this plan on your number, then I was agreed for that plan and she told tomorrow our airtel person will come and you will give just your id proof. On next day airtel person came and I gave him my documents. Now my request is I have already serve 26 days but I haven't receive any call from airtel regarding my number and that person who gave me this plan she is not attending my call. On April 8 I called her that time she told me within 2 and 3 day you will get a call from airtel then your number will be activated and but I didn't receive any response, I had 18 - 20 time called her on 13 April, but she is not picking my call, then on 16 April she attend my call and I told her all problem then she told me that for again port, then I requested to port pin and I received and send to airtel sale lady on 16th April, but again already 12 days passed but I didn't receive any response on my request, that lady again not picking my call and today her phone number is going switched off, then I contacted to document's boy senior person but he is not picking my call and disconnected my call, I really disappointed form airtel service, and I don't want to go in Airtel circle, please help me how can I get back my money and complaint against that lady. I really frusted from all that kinds of known sense. I am just mentioning details My number : [protected] ( Jafaruddeen Ansari) Airtel person who gave me plan : [protected] ( Manisha ) Airtel person who came to carry my document : [protected] ( Pankaj ) Document's boy Senior Number : [protected] ( Jatin ) Airtel Sim No. ( which I received ) :[protected]
              Airtel customer support has been notified about the posted complaint.
              here is bill which I received
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                B
                bhupen1357
                from New Delhi, Delhi
                Apr 28, 2015
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                Address: New Delhi, Delhi

                Dear sir/madam, I made an international call to Nepal from my prepaid mobile phone number [protected] at Delhi, India to provide help for Earthquake victims. As per information repeatedly flashed on Indian Television, all international calls from India to Nepal are being charged at the rate of local calls in India.But, I have been charged @ Rs:12/= Pl arrange to do the needful at earliest and inform me accordingly. Regards, bhupender sangwan
                Airtel customer support has been notified about the posted complaint.
                Dear Mr. Sangwan,

                This is with reference to your post dated 28 April 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.

                You can also get in touch with us at airtel.[protected]@airtel.com.

                Regards,
                Umesh Arora
                airtel presence (airtel customer service team)
                bharti airtel ltd.
                airtel.[protected]@airtel.com

                Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                Twitter - www.twitter.com/airtel_presence
                Facebook - www.facebook.com/bhartiairtelltd
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                  Pragya Mohan Saxena
                  from Delhi, Delhi
                  Apr 28, 2015
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                  ILLEGAL AIRTEL OUTBOX INSTALLATION IN OUR HOUSE-KINDLY REMOVE IT

                  Address: Ghaziabad, Uttar Pradesh

                  I am writing this complain on behalf of my Retired Father. His name is PK Saxena, he lives in Ghaziabad B16, Nehru Nagar Apartment, Ghaziabad U.P. He bought this house in 2009, and my family shifted in this house in 2010, then they saw the airtel Internet connection out box installed in our house premises. It was a shock for us. It is installed in our outer porch wall, which is covered by almost 6 meter tall wall. In this space we keep our...
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                  rohar
                  from Chennai, Tamil Nadu
                  Apr 28, 2015
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                  Dear sir, Purchased one SIM card(M No-[protected]) from a shop near Axis bank ATM, Sham nagar, Khayala Road New Delhi -18 & submitted all required documents on 15.04.15.In the night of same day verification was done by Airtel regarding Identity & Address & the number got activated.After 3 days phone got disconnected by you.Till then everyday I am visiting to that specific shop and your Jail road Airtel office but nobody has the solution & making fool every time .If Airtel has no data how that specific number was working for 3 days and incoming & outgoing call made on several numbers. Pl look into the matter & revive my number immediately.If required I can submit the documents again.I have already 2 mobile connections & one DTH connection of Airtel in my family but this time it was very bad experience.I suspect misuse of this number & my ID also.Pl do the needful. With Thanks & Regards VANDANA SINHA WZ 187, GF, VISHNU GARDEN, NEW DELHI-18. [protected] [protected]
                  Airtel customer support has been notified about the posted complaint.
                  Dear Rohar,

                  This is with reference to your post dated 28 April 2015. We would like to confirm that we have shared the resolution details with you.

                  Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

                  Regards
                  Rakesh Kumar
                  airtelpresence (airtel customer service team)
                  bharti airtel ltd
                  airtel.[protected]@airtel.com

                  Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                  Twitter - www.twitter.com/airtel_presence
                  Facebook - www.facebook.com/bhartiairtelltd
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                    V
                    Victor Araunah
                    from Hyderabad, Telangana
                    Apr 28, 2015
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                    Address: Guntur, Andhra Pradesh

                    Im facing a problem with LAILA service whic is activated without my knowledge... And when I call 15223 to deactivate, I always get the voice saying the servers are busy or updating process is going on, ... so can't acept your request... Airtel is too stupendous... [protected]...
                    Airtel customer support has been notified about the posted complaint.
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                      A
                      ani nampoothiry
                      from Delhi, Delhi
                      Apr 28, 2015
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                      Address: New Delhi, Delhi

                      Fixed line no-[protected] I paid my bill on 1st April and on 17April I got a message stating that my 15GB data usage is over.We are a family of 4 members and all 4 are working my data usage never comes more than 2 or 3Gb in a month and they this time they said that 15 GB got over in 15 days I called customer care delhi to know the data usage they said that they do not have any detail and to check in website.I informed that I had submitted complaint that my online account was not activated and that complaint was registered 2 months ago.They informed site was under updation.Site has been under updation for 2 months. This is a very bad experience from Airtel Im happy with Airtel wifi but customer service of airtel is incompetent to answer any questions and to provide any support. MNC level support is lacking and the data usage and consumption report is ridiculous Will switch to tikona or vodafone
                      Airtel customer support has been notified about the posted complaint.
                      Dear Mr. Nampoothiry

                      This is with reference to your post dated 28 April 2015.

                      We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

                      We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com

                      Look forward to hearing from you.


                      Regards
                      Rakesh Kumar
                      airtelpresence (airtel customer service team)
                      bharti airtel ltd
                      airtel.[protected]@in.airtel.com

                      Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                      Twitter - www.twitter.com/airtel_presence
                      Facebook - www.facebook.com/bhartiairtelltd
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                        Kheyali Mitra
                        Apr 27, 2015
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                        Address: Kolkata, West Bengal

                        I have called customer service and asked to cancel my post paid connection ([protected]) and have already cleared all the dues. To my utter surprise it is still connected and I am getting monthly bill. I am not liable of giving the bill for this month as I have already asked to cancel in the month of March, and it is your carelessness to continue the connection. Please disconnect the connection or I have to take further steps for this harassment.
                        Airtel customer support has been notified about the posted complaint.
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                          balbirg4u
                          Apr 27, 2015
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                          Rs.200 dispensed during recharge my mobile no.[protected] on[protected]. It is not credited to my account uptill now. Transaction was made through internet banking. SBP bank Zirakpur. Regards BalbirChand
                          Airtel customer support has been notified about the posted complaint.
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                            subal chandra dey
                            from Mumbai, Maharashtra
                            Apr 27, 2015
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                            Address: Purulia, West Bengal

                            sir with due respect i would like to state that i received a fraud call from the above mentioned mobile no.I was misguided and cheated for Rs 31000. These amount were used in paytm and mobikwik.Therefore i request you to kindly look into the matter and please block this mobile no.I have already done a police complaint regarding this
                            Airtel customer support has been notified about the posted complaint.
                            Dear Mr. Dey,

                            This is with reference to your post dated 27 April 2015. We would like to confirm that we have shared the resolution details with you.

                            Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

                            Regards
                            Rakesh Kumar
                            airtelpresence (airtel customer service team)
                            bharti airtel ltd
                            airtel.[protected]@airtel.com

                            Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                            Twitter - www.twitter.com/airtel_presence
                            Facebook - www.facebook.com/bhartiairtelltd
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                              challaharini
                              from Aluva, Kerala
                              Apr 27, 2015
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                              Address: Visakhapatnam, Andhra Pradesh

                              Sir, I purchased a sim ([protected]) card from Prabhakar Enterprises which is located in HSL shopping complex, Gandhigram, Visakhapatnam three days ago, and as well as i submitted my Aadhaar xerox to the retailor. But still i didn't receive a verification call from your end.Kindly take necessary action to activate my mobile number ([protected]) at the earliest. Name of the Sim Holder : Challa Srinivas Aadhaar No:[protected]
                              Airtel customer support has been notified about the posted complaint.
                              Dear Customer,

                              This is with reference to your post dated 27 April 2015. We would like to confirm that we have shared the resolution details with you.

                              Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

                              Regards
                              Rakesh Kumar
                              airtelpresence (airtel customer service team)
                              bharti airtel ltd
                              airtel.[protected]@airtel.com

                              Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                              Twitter - www.twitter.com/airtel_presence
                              Facebook - www.facebook.com/bhartiairtelltd
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                                Nathuram Mund
                                Apr 27, 2015
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                                Address: New Delhi, Delhi

                                Dear CC, 1.This is nathuram, my airtel sim is registration fail. my no is [protected]. I am in dubai last 2 year. Why my sim card is block. 2.I am leaving abroad so that i don't using sim last 90 days. I don't now about airtel rule. I not received any information/SMS from airtel about deactivate the SIM. I am in Dubai UAE right now. What can I do. This number is very important for me. My all bank accounts linked to this number. Please activate my SIM. Regards, Nathuram Mund [protected]
                                Airtel customer support has been notified about the posted complaint.
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                                  Vinaypmipl
                                  from Gopalganj, Bihar
                                  Apr 27, 2015
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                                  Address: Patna, Bihar

                                  Dear Sir, I ported our Cell No. [protected] from BSNL to your network, and recharged Rs. 403/- and Rs. 899/- for Blackberry prepaid Plan, I daily contact to your customer care no. But till date my problem as it is. Yours customer care not give my complain no. Via SMS, so pl solve my problem other wise I will port another network.
                                  Airtel customer support has been notified about the posted complaint.
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                                    himanshu.1
                                    Apr 27, 2015
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                                    Address: Pali, Rajasthan

                                    Again we all Au Housing finance office staff at Pali branch suffering from network connectivity problem. So we cant communicate properly to our customer & our senior. Please resolve as soon as possible. Thanks & Regard Himanshu Sharma Business manager - Pali Cont. No.[protected] AU Housing Finance Ltd. Indra Vihar nagar, Opp. Sainik Vishram Grah, Naya Gaon, Pali- 306401 email:- himanshu.[protected]@auhfin.in
                                    Airtel customer support has been notified about the posted complaint.
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                                      Pavankumar Deshapande
                                      from Bengaluru, Karnataka
                                      Apr 27, 2015
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                                      Address: Bangalore, Karnataka

                                      I am Pavankumar Deshpande having an issue with my postpaid Corporate connections. I have taken 2 sims [protected] and [protected], both sims i have taken on same day by producing same id(My id) details. This month i mean from[protected] to[protected] i got a bill of 1432 for the number [protected]. Upon that i have gone through itemized bill where in no where corporate charges are applicable to both the numbers and calls between [protected] and [protected] has to be free, but here those calls have been charged with 50 paise/min. So i tried to contact customer service but did not get proper response as they are saying both no's registered id is different. How could be different sir? Both numbers are registered on my name and with my id details. Then i contacted to Airtel office where i took my both sim and explained everything. But she is suggesting me to pay this month and will take care of next month. Why should i pay my money for other s mistake? I wish and hope you will help me out in solving my problem. Hoping positive response from you.
                                      Airtel customer support has been notified about the posted complaint.
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