Airtel Complaints & Reviews

I have taken a connection on Sunday evening from Airtel shop and the shopkeeper has given me a connection with 3G and a sim card with number bearing [protected]. But two days have passed and the number has not been activated. I completed the form and gave id proof my xerox of passport and a signed the photograph in the form. Please see that my connection is revived as soon as possible. My name and address are given below. Jayasree Subramanian B-1, G.F. Sai Raj Apartments, Indian Airlines Colony Trimulgiri Secunderabad. My connection is prepaid. So please act on this as fast as possible.

Dear Sir Recently I shifted from Reliance to Airtel, by opting number portability for ([protected]). Submitted my Documents on 15/04/2015. And today i called verification department and confirmed my address according to Adhaar card which I have submitted. The verification executive told that thanks for the verification and i can make outgoing calls after 15 minutes. But when I tired making outgoing call by evening the voice msg says that i dont have option of making outgoing calls. Called Airtel customer care executive, and shocked to hear that my verification came negative. How can they say that that verification is completed and i can use for making out going calls. and all of a sudden make my verification comment as negative. This is totally negligance on their part of verification. They owe me an explanation on what basis they have commented negative for verification I think i have made a mistake by opting portability to airtel for their CARELESSNESS IN VERIFICATION Regards Balaji Shankar [protected]

Sir I bring to you kind attention that, an amount of Rs. 125/( Rupees one hundred and twenty five ) has been debited from my main balance with out my confirmation of my prepaid service./( Mob. [protected]) Reason says AIRTEL NEXGTV service, I did not use that service . Subsequently it was deactivated my sending message STOP. So Kindly request you to credit the same amount in my account immediately. Kindly do the needful at the earliest. STALIN DHANARAJ.D Trichy [protected]

HELLO SIR, Since 05.04.2015, my outgoing messages have been blocked. Messaging is an important part of my business, since I have to update my vendors regarding the prices of my services every now and then. I have been doing this since 2011 and there weren't any issues but now abruptly and without any prior notice the network provider has come up with this submission that my messages have been blocked as I have been added to the TRAI spamer's list. I requested them to get it unlocked or at least show me the way to do it myself and how to avoid it in the future but all in vain, no one has bothered to revert back or correct. Kindly help me. My number is [protected]. Name-Nischal Shetty.

I have change my operator from vodafone postpaid to Airtel Postpaid. Request is approved and as per procedure I lost my vodaphone signal on my phone and then I insert Airtel sim, But still from past 38 hours, my phone didnt get the signal. I inform same to Airtel Store ( From where I get the sim ), but still didnt resolve my queries.They are just making me fool by saying it will work after 4 hours and then after completing 4 hour again tell it will work tomorrow. But still issue persists. Today also they tell that its escalated to higher level and will after 4 hours. I am requesting you to resolve my queries as soon as possible Porting request number - VX338526 Port Mobile no, - [protected] Airtel Store - ITPL, Whitefield road, Bangalore Airtel Store No.[protected] Airtel Store Mail Id - itpl.[protected]@airtel.com ( Kept in CC) Regards, Mahendra Jakhar Alternate No. [protected]

On 4th April, 2015, i get a notification from Airtel saying my bill amount is due for INR 6606. On subsequent calls with the recovery agent and payment of this amount, I was assured that my connection has been disconnected permanently. I was also assured that my deposit amount of INR 5000 will be repaid as within 5 - 7 working days. On 14th April, I get the bill of INR 1444 for the same connection. I have been calling Airtel but nobody seems to care except for the payment of this amount.

A. I am appalled by the fact that they did not cancel this connection.
B. I am even more shocked to see that they dont care about anything else other than their payment.
C. I want them to waiver the latest bill and refund my deposit of INR 5000.
D. I wish to see these blood sucking pirates bought down to their knees.

In the SMS which i attached clearly shows that I have asked for my security deposit back after making the last payment. This was sent to the agent who worked for airtel handling my issue. His name is Raghunandan.

Hi, My Name is Abhijeet and I am from Bihar, my no is [protected] I am facing the same issue in last 4 days have recharge 18GB 3G data and I did surfing internet no download nothing and now there is no data available in my number. I am shocked where does I lost 18GB in 4days. I called up to customer care they are not even talking properly they are rude at times when I asked how this could be in 4 days I have lost 18 GB data and did surfing only. they are not giving proper answer and cut the phone. Kindly suggest someone, is there any provision in Customer Cell/forum where I can register my complain against the Airtel? Abhijeet Singh Abhijeet.[protected]@niftyits.com +91-[protected]

ये लोग पैसा लेने के बाद भी पैसा नहीं मिला है, जल्दि रिचार्ज करो कहके मैस्सेज भेजते है। कष्टमर केर में आधा घंटे तक पुछते जाते है और कुछ भी ठीक जवाब देते नहीं। कष्टमर केर में एरटेल नेट्वर्क छोडके बाकी नेटवर्क से बात करेंगे तो वो पेड काल हो जाता है। बहुत बार कंप्लेंट देने के बाद भी ट्रान्स्मिशन में कुछ भी सुधार नहीं आया है। एक दम परेशान हूँ।

I'm a frequent user of the USSD services that airtel communications provides. They usually confirm a recharge by asking us to press 1. But this once they activated a 2G data plan amounting Rs.176 without any confirmation. I called them up and they say they cant refund my money. I would serioudly like to get my money back.

On 8.4.2015 I have submitted three application to port from Vodafone to Airtel. My submitted application for the mobile nos [protected], [protected], [protected], (all post paid vodafone numbers) at my office at Nisarga layout bannerghatta, with your Jigani branch representative Mr Muniraju ([protected]) along with Rs 300 each as deposit, Photos, DL copy, Land line BIll copy and till now I have not received any receipt for the same. On 10.4.15, your verification person visited my office/ house with wrong telephone number and in the application I have mentioned that the no [protected] is not belongs to me.( One no mentioned wrong by your team) Further I spoke with Airtel Jigani branch with Rajeshwari mam and another staff ([protected], [protected]) and they said that the application has gone for the varification. No action has been taken till now and all the above Airtel staffs are not responding. Kindly let me know the status for the same

I am user of my plan family on my numbers [protected] and [protected]. Since 11 apr 2015 i am not able to use data on my child number [protected]. I have register complaints against the same problem many times since 11 apr 2015. Customer care executives asked me for 3 days every time to resolve the same.But the problem remains same till date. I am paying my all the bills in time then why i am facing these problems.My complaints number are 61289994, 61295122, 61313001, 61391298, 61421971, 61438254. I am very harassed by airtel since last 10 days but still they are telling that you have to pay the bills as per your plan.Resolve my above said problem plz.

My Mobile number is [protected] & [protected] Residence Location- 2/63, Netaji Nagar, Kolkata-700092. Office Location- P S Arcadia Central, 10th Floor, 4A, Camac Street, Kolkata-700017. Complaint request id[protected]/03/2015) &[protected]/03/2015) I am facing very low signal from 1st week of March. Please look into the matter and asap. Thanks & Regards Alok Ranjan Jha

Dear Sir/Madam,

With reference to the above subject could you please cancel my SIM card relating to the mobile no.[protected].

Kindly do the needful at the earliest.

Send me the confirmaiton through email ([protected]@gmail.com).

Thanking you

Yours
Lakshminarayana

Hi, I ported my no back to AIRTEL from IDEA last month on 18th March with commitment given to my for full network coverage. But unfortunate to see that there is no improvement in the services. I raised the issue with the appellant Authority as well but till now I have only given assurance. I have lost connect from society whenever I am at my home and incurred loss in my professional world. Now I am stuck with AIRTEL for next 60 days as I got my no ported just 30 day back. Pls find the trail below mail from me and AIRTEL. In the last mail they claimed to visit my home but no one till now has visited my home which is on the First Floor. Interestingly when I received a call on my one handset with AIRTEL no the signals were so week that even they admitted the fact that yes I was right and they had to call my other no of IDEA. May I request you to kindly help me as I have lost hope from AIRTEL. Dear Dileep Kumar Sharma, This is with reference to your email dated 18th April 2015, regarding network issue for airtel number [protected]. Basis our discussion, we would like to inform you that we have checked and established that on receipt of your complaint, we have raised service request and our technical team has conducted a network survey in your area. The team has confirmed availability of adequate outdoor coverage in your area; however, in deep indoor and basement the coverage may be weak. For your information, the strength of signals on your handset screen can vary due to the atmospheric conditions and topography affecting the radio waves. Further, we have taken your address as an input for future planning and we will keep you updated on the same. We appreciate and value your feedback as this helps us in planning our future network augmentation. At airtel, we value our customers feedback. We would like to assure you that your feedback will be used to improve our products and services to ensure that your experience with airtel is a pleasant one. airtel regrets the inconvenience you are experiencing. We assure you the matter will be resolved at the earliest. Your suggestions/feedback are always welcome. airtel regrets the inconvenience caused. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Vikrant Ahlawat bharti airtel limited [protected]Original Message[protected] From: Dileep.[protected]@tataaia.com To: appellate.[protected]@in.airtel.com Cc: [protected]@gmail.com Sent: 18/04/2015 07:36:21 PM Subject: RE: [|BAL|Ref14343351|] PORTED MY NO BACK BUT NO IMPROVMENT ([protected])...URGENT Dear Asha, I think you are understanding but not admitting the fact that how can I deal with NO COVERAGE/NO NETWORK/CALL DROP issue at my home. Pls suggest as I am raising my concern after 30 days of the Portibality.If you cross check your record I raised my first issue on 18th March¿not on 18th April which is today. Pls suggest as I have already given 30 days to AIRTEL. I am stuck with you for next 90 days and cannot take it for even one day. Pls appreciate I am paying for the services. Also I can¿t be staying out of my home just to help you to understand your ¿No TIMLINESS¿ assurance. My 100% of job requires unintrupted network and coverage. In fact I should not get banishment from the society if I am at my home. Thanks & Regards Dileep Kumar Sharma Branch Head Tata AIA Life Insurance Company Ltd. 1st Floor, 16 Community Centre, New Friends Colony, New Delhi 110065 Mob. : +91 [protected] Email : dileep.[protected]@tataaia.com cid:image002.[protected]@01D04A13.C02E2CB0 "Defeat the DEFEAT before DEFEAT defeats you" From: appellate.[protected]@in.airtel.com [mailto:appellate.[protected]@in.airtel.com] Sent: 18 April, 2015 19:26 To: Sharma, Dileep Subject: Re: [|BAL|Ref14343351|] PORTED MY NO BACK BUT NO IMPROVMENT ([protected])...URGENT Dear Customer, This is in reference to your email dated 18/04/2015, regarding network coverage issues on your airtel number [protected]. airtel regrets the inconvenience you have experienced. We have cross verified your account details and we would like to inform that concern on network issue, our team is in implementation and approval required to process the same, also there is no feasibility to commit a timeline for the resolution right now but rest assured the team is on the job for the best fit solution. Your feedback acts as the roadmap for our planning and decisions on network deployment and we have noted your address for the same. Network enhancement also involves clearance and approvals from local authorities and owing to these other external factors it may not be possible to provide you with a specific time frame for resolving your specific concern. Please be assured that we are personally looking into providing the resolution to the highlighted network concern. We seek your kind cooperation. Our effort has always been to provide enhanced customer experience. Your valuable feedback is noted and sincere apology for any lapses from our end. airtel appreciates your business and always welcomes your suggestions/feedback. Yours sincerely Asha R bharti airtel limited [protected]Original Message[protected] From: Dileep.[protected]@tataaia.com To: appellate.[protected]@in.airtel.com Cc: [protected]@gmail.com Sent: 18/04/2015 07:18:51 PM Subject: RE: [|BAL|Ref14339648|] PORTED MY NO BACK BUT NO IMPROVMENT ([protected])...URGENT Dear Asha, Thanks for your response. Let me inform you that I did not raise any dispute regarding billing charges. The concern was raised on the basis of the NETWORK/CONNECTIVITY at my residance¿not at my office.Your techician visited my office(addres mentioned below) and promised me to pay visit at my residance and no one visited till now. I before porting my no enquired and was pormised to give me full network at my home address. Now This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. Dear All, This is to inform you that I ported my mentioned mobile no from IDEA to AIRTEL last month on the basis of the commitment given by you sales team that your services have improved.But I feel cheated that you have worst services. At my residance I have been facing issues from call drop to singnal going to ZERO. Intrestengly I have maximum Signal in my best room is only 2 bars.I reported this issue to your Call center to Mr Sandeep Singh on 22nd March @ 17:56 hr. Today when I called up to check the status on it I came to know that there is no complaint taken on my behalf. When I insisted to speak to your Manager I was told by Mr Ramanjyot that I would receive the call back in next 10 min time but I have not received any of the call by the Manager. I would like to understand as what for I am paying. In case you fail to give me the services do let me know so that I can go to another cellular provider. thanks & Regards Dileep Kumar Sharma Branch Head Tata AIA Life Insurance Company Ltd. 1st Floor, 16 Community Centre, New Friends Colony, New Delhi 110065 Mob. : +91 [protected] Email : dileep.[protected]@tataaia.com

Subject: About unfair policies your company opts about me Sir/Madam, I've been polite a number of times, please excuse yourselves for forcing me to type like this. This network provider is not giving me my 3g services. I'm a airtel 3g customer from last 17 18 months and everything was going fine. But from last 6 days, they've completely stopped my 3g services. I'm having my 3g bill plan activated with more than 500 mbs remaining. Everytime I talk to their customer representative, they say that 3g services will be activated within 30 minutes but it has been 6 days. Yes, my validity is getting trimmed everyday. I've spent 13 rupees having random arguments with customer care service, but none of them resolved my issue. 13 rupees means I've spent 78 minutes in these days talking to them. Every airtel customer I know is enjoying 3g services except me. Please resolve my issue quickly or I WILL TAKE MY PETITION TO THE DISTRICT CONSUMER CELL. I've spent my 141 rupees on this plan and I will not let this go like this. Regards Shivaji Mahendra [protected] Sri Ganganagar, Rajasthan

Hi Team, I have taken a Airtel 4G Wifi connection on 16th April 2015. The Technician Mr. Muthu Raj came and gave a demo. I was happy with the demo and asked to install and he installed the router and modem and told forgot to get the SIM Card. He promised to get the same on the same day as the installation was done before lunch time. This connection I took from Airtel Jaya Nagar 4th Block outlet and Ms Guna Sundari was the one who was reaching out to me. She pormised me to get the SIM activated by next day without fail. They have sent the SIM on Friday Afternoon and mentioned that it would get activated by end of the day. Next day 18th was karnataka Bandh and nothing happened. I reached out to her Manager Sovon ( I guess) and he mentioned as it is Bandh hence it will get activated on Monday morning. I am still waiting for the SIM to get Activated. I have been transfered back to Bangalore and previously I was having BSNL which I surrendered hence had to get this as Team promised faster connection. I did venture into Airtel Wired as used it in the past for around 4 years in bangalore. But as Wired would take time hence opted for this. Really pathetic service. The eagerness to get the antena and router and to take 2500 is not there in enabling the SIM card. My 4G number is [protected].

Dear sir, I taken post paid connection 5 days back but still . sim is not activated . my new connection ph no is [protected]). My company letterhead with stamp & all proof given to begum pet airtel office .i visited 2-3 times to aitel office but they are saying pending from chennai . pls active my no today.

I have taken corporate(IBM India pvt ltd) airtel connection in 2013, airtel no: [protected]we are making the payment every month ontime.July, 2014: we made payment 9200/-rs on 11-Aug-14 from my colique account No [protected] (since he barrow money from mine) and he went US states and i don't have contact with him farther.Oct 9, 2014: I needed money, so i requested airtel team in email, please refund outsatnding amount rs:-8213.00 to my address by releasing check and i asked them call me immediately if you have any calrifications.( since airtel bills paid automatically from rs:9200 last 3 months(july, August, Sept 2014)) OCT 11, 2014: I got a call(to +91-[protected]) from Nodel offer name: Arivind Kumar B(from no:[protected]), he took my bank details(SBI Account Number [protected] ) to refund the money . and i clealy told him transfer the money to SBI Account Number [protected]. and he said okOct 14, 2014: I send an email to airtel team same what we discussed in the call, and my account details.Oct 15, 2014: But airtel team refunded rs: 9200 /- to account: [protected](colique) without informing me. and that too I don't have contact to my colique to ask.oct 17, 2014 : I received email from airtel team as "Basis our conversation on 17th October 2014, we would like to inform you that we have validate records and found that amount is already reversed into your account on 15th October 2014.".OCT 17: 2014: I verified my accoount details(SBI Account Number [protected] ) i didn't receive money to my account.after couple of email airtel told me, money refunded to the same account where debited money from account.Here my Question is " I clearly i send and email and informed to airtel team via voice call .Please transfer the money to given account but they transfer to account No [protected](refunded to the same account where it has been debited) even thay took my account details.if they are refunding money to the same account where it has been debited, why thay are calling me and take my account details(another account)to refunded the money to another account.Why they didn't told me before they refunding money.Now, Airtel team is saing, sorry for that.But money i didn't get receive.Just thay are telling " We regret to inform you that the amount of Rs.9200/- has already been refunded to the same account where it has been debited, further there is no option for us to transfer it to any other account. "I am demanding to airtel now, i want money to given account. Please help me on this.Attached email for evidance and conversation records.call me on my no: 91-[protected] and email id : nl.[protected]@gmail.com

I applied for a new connection in feb 2015, but bcoz of there is no port available I didn't get the connection, I paid 1100 rupees. I called 100 times for the refund but everytime they say 21 days. Its disguesting to ever refer Airtel to anybody. I will put and FIR against Airtel for doing fraud. I want the amount to be refunded within 24 hours. Its a idiotic service provider. Lot of curse to the whole Airtel team. If you don't wwant to refund just clear to me, I will consider it is given as charity amount.

dear sir, I have been intimated that the bill for the month of march 2015 against my post paid mobile No. [protected] is2692.97 which is totally unjustified. I am regular user of air for last more than 02 year and have never received such a hiked bill so for. My usage never exceed more than 600-800 which was exactly as per my usage. Again this month my usage is not more than 600-800 but bill shows more than Rs. 2600 which is not my usage. Meanwhile, i lodge complaint on customer care service who told me that there was error of 829 which has been adjusted but this hiked bill is not my usage. I have also paid bill for the month of March and April amounting to Rs. 1500. I assume this hiked bill as harassment from your side i shall not pay this amount and request you to waive off the excess amount. Further you are also requested to not bared my no. and in case you bared my no. any loss happened to me in this respect, you shall be responsible.