Airtel Complaints & Reviews

Iam using Airtel Sim card Mobile No. [protected]. I Have a 4200 rs. Main Balance in my Mobile. Iam Unable to Transfer Recharge Balance to my friends, Near 30 kms. we don't have any Airtel Retailer shops in my Village premises. I already call to the customer care centre to multiple times but there is no Response about this complaint. Please Help me about this complaint as soon as possible.

I, the complainant Sheela Devi T.V. daughter of D.Kesavan residing at above address. I have been having your landline from about 5 years or so. My number being[protected] and my alternate number [protected] (also of Airtel). I have been on your 349 or so plan all along and suddenly my 27th Feb to 26th March (my billing cycle) I received a bill numbered[protected] showing that my base plan is Rs.585/- (monthly). I was shocked as this has been done arbitrarily without my consent, I did not agree for plan change as I was perfectly happy with my old plan, and I also futher state that I shall not change my plan in the future for a very long time as this plan is economical and beneficial to me. It was actually an introductory offer by the company to attract customers and as usual after they reach the target. They try to update the customers to a plan which is least beneficial to the customers and profitable to the company which is a marketing trick played by these companies on gullible customers this used to be done even without informing the customers till the customers appealed may be to consumer forums or TRAI and I think a rule was passed where customers were given relief and such unscrupless telecom companies were not allowed to change introductory plans and introduce new plans to the said customers without their explicit consent. This shameless updating to the higher plan without an explicit request preferably mailed and signed by the customer is an attempt to hoodwink the customer and lure him into a profitable deal for the company. This old trick is always being played by most telecom companies except the government entity BSNL and Airtel is a proven serial offender in such practices. This causes much harassment and waste of much valuable time to the customer in trying to set right the matter. I had to call customer care[protected] and gave a complaint I am also delivering this complaint letter through my representative my husband Mr.T.V.Venkata Krishna Prasad in person to your head office in situated in Santhome. Also I am sending a complaint to your office by mail and to TRAI and other media sources. As was suggested by your REC dealers one Mr.Inbakumar is supposed to be the incharge of this section and I hope he will do the needful. This includes wasting one or two days on typing, travelling (40 kms or so) to your offices. The P…..e that run an own Aritel organization using this type of harassment time and again as consumer courts are very not in our country and do not avoid heavy penalties as in developed countries ie., US. These un scruples telecom companies, multinational and Indian business men get away with such acts and are emboldened in keep repeating this wayward ways they also do the same by disturbing with phone calls when you are busy and without your consent they deduct their money from your phone (prepaid) for offers which does not interest you and for which you never apply. There is also in postpaid a matter of Perennial wrong billing. Repeated again and again creating much harassment and waste of time for a customer in which Airtel seems to be leading the lot. Please note that today Wednesday 16th April 2015 morning 4.59 am to 5.04 am I made three calls to your customer care number[protected] I received good response from your representative and my complaint was registered under complaint no. 54998964 but as usual I have no faith that the concerned department will act upon it as in many such former cases I have had a dismal response that is why I am continuing with a personal appearance. Please change my bill plan to my former plan and rectify the wrong billing plan for the billing cycles that have wrongly been built. Also I want a waiver on the penalties that accrue due to your fault and my non payment of my bill due to delay in addressing the problem. Please note hereinafter without my explicit and written and duly signed request please do not change my plan I am also not interested in any offers over phone. I do not want to be disturbed through any of your offers on phone by you or your subsidiaries. If Airtel again indulges in such shameless arbitrary malpractices I shall be forced to go to the media and consumer courts sue you for damages due to mental stress, waste of precious time and harassment. Please mend your ways and do not repeat such acts on your esteemed customers. Also please do not again send a bill with a wrong plan in your next billing cycle other than the plan I used to be in and stop leaving it on computer mistakes. Hope you will speedily act upon the matter and also not repeat such harassment again.

sir i have opted for porting of airtel mobile connection twicely.but they have rejected it twicely without any reason.i no more want to have airtel mobile connection.the company unnecessarily harassing me by delaying the process.so i request officials to look my matter very seriously.

Sir i am using [protected] from 3 years. When i am recharging my mobile through 121 of 250 rs. 1 GB 3g. i got conformation that i will got this facility within 30 minutes but the service is not getting activated on my number.Now after that i contacted customer care, but every time when i call them they give different issue of this problem, and always they give me time frame of 72 hours.now this has been a month that my problem is not yet solved.., and also i want to take action against what happened to me. with regards vimal khandelwal [protected]

Dear Sir On 14th April when I checked the balance amount in my mobile No. [protected], it was approx. less for rupees 110/- than the actual balance. I am only using this mobile number for incoming and outgoing calls and no any extra services is being used. Please take on this matter and refund my deducted amount as early as possible. regards Rajender Pal Singh Mobile No.[protected]

My phone got discontinued on 05.04.2015 due to non usage for 90 days & also due to low balance. On 05.04.215, I got SMS that “Aapne 90 din se aopne airtel mobile [protected] ka istamaal nahin kiya hai. Sevayein jaari rakhne ke liye dinaak 21.04.2015 se pehle apne mobile ka istamaal karein” On 13th & 14th April 2015 we tried to recharge but it was not getting thru. We visited the airtel offce in Jodhpur on 15th April to re-activate the number but shocked to know that the no. has been allocated to someone else. This is not fair. You send different message and does something different. How come my no. was allotted to someone else within a week’s time. Airtel should not allocate the number to others for atleast sometime and give consumers an option to re-activate it.

I have requested for change in ownership of mobile connection from corporate to personal name. I had given the request on 1st of April and was told that it be will find in a weeks time. I got a call from an executive for address verification on 2nd April saying that he would cost my house the next day but it didn't not happen. Later after two weeks, on 14th of April, my number for suspended all of a sudden without any notice. When I reached out to the customer care all they have to say is send a mail with any address proof scan and it will be done. I did that and after which I got a call from back end team saying the person will come home for verification and it will take 24 hrs. I blasted that person over call and he promised that he will send an executive by 8am next day and the number will be activated within 4 hours. Again it didn't not happen and I called up the customer care and they were absolutely useless and all they said is you will receive call from back end team. At last the verification person came at 11 am on 15 the April and verified and confirmed. But till now (8.30 AM on 16th April) my number is inactive. Just that these people are taking customers for granted and do as they wish. I hope this forum helps me out and make them realize how important this is and customers are not fools.

I have been using airtel [protected] and many a times a have faced this problem of sudden balance deduction . When asked, every time I am fooled around of internet being used on my phone(samsung hero) . It has happened recently twice in four days, 70 rupees have gone this way. 37rs and 33 rs... I wish my money to be refunded, else m opting for portability. I am highly disappointed this time with airtel. Dates : 12th and 15th april, 2015

One day suddenly I got a message Skillderby service has been activated on your no. When i complained about this deduction, airtel customer says u clicked on ad in any site that activated this service. It is not possible and illogical too that clicking on an ad on any site will deduct balance from my airtel prepaid account because I was using mobile internet. The second customer care executive said same thing exactly same.. These cc executives dont have brains and just say what the read over their system and stick to that even without wondering what does that mean... Mostly used mobile service provider is deducting money exactly mean a fraud... I will sue these peoples... My mobile no : [protected]

Hi Team, I am Ankush Sharma, My numbers are [protected], [protected], [protected], [protected], [protected], [protected]. I am facing a problem, wherein whenever I make or receive a call at residential area; I & the other party get a weird background noise & then we both couldn't hear each other, then we have to disconnect the call & try calling again. I am facing this problem from 25th Mar 2015 on all the above mentioned numbers. Initially I thought that its a network congestion error & would be rectified automatically, however I was wrong. I thought of registering a complaint for the same, so that I can get a resolution & this problem would be rectified. Today is 14th Apr 2015 (Approx 1 month) that I am facing t he same problem. I have registered few complaints. The complaint numbers are as follow: 61047016, 61233975, 61047020 & 61079032, if I check the status of the complaint, it says CLOSED. Now I do not understand that if my complaint has not been resolved then how can they close the complaint. Every time I call the customer care, they say that it will resolved in 24 hours but I am helpless. This problem is increasing in my bill as well because whenever I make call 7 the other person picks it up, the call gets disconnected after couple of seconds & I get charged for 1 minute, which means I am paying approximately 5 Rs for 1 minute call. This is so disappointing that even after having the best service provider of India (As per Airtel), I have to crib to talk over a phone, why the hell am I paying to this service provider. I would request you to do the needful. Thanks, Ankush Sharma [protected].

Sir/Mam This is to state that I ported my two numbers ie from idea to airtel [protected] [protected] The numbers got port yesterday i.e 14/04/15 from yesterday I am facing a problem on both number that whenever someone calls on these above number somtimes it rings but most of times computer says please check the number you have called dial kiya gaya number sahi nahi hai. I even called 4 times on your complain helpline 198 but got no response feom there as they told me lastly to go to airtel dealership and show the problem to them . Then i had gone to tell my problem to airtel dealer i showed in front of him by dialling my numbers from another cellphone the computer said the same thing please check the number you have called and immidiately he denied to take any complain saying that I wont take any complain its not my headache and this is not a centre where you can complain. Is this your company way to deal with the consumers I ported my numbers thinking airtel would be better than idea but got seriously so poor response from the company please see to matter and get it resolved as soon as possible its request. As I am business man i am facing loss due to this problem. Kindly resolve it as soon as possible Airtel distributor (Who denied to take any complain saying its not my headache) - K K Enterprise Rishikesh (Uttrakhand) Sent from my iPhone

I have taken a card of value rupee 1 /- which gives 10 local/national sms with validity for 1 day. It is given on the card that process fee is 0.89/- and service tax is 0.11 rupees. I have been charged an excess amount of rupees 2.60 after dialing the pin *120*<16 digit pin>#. The given process which says to dial *121*3*<16 digit pin># is also not working.It always gives an error code 11. Why was excess amount charged from my mobile? Serial Number of card used by me is [protected]

[|BAL|Ref14191808|] ACTIVATION OF [protected] (SIM NO -[protected]) It has been more than 15days that i have been trying to sort this out. Kindly look into this and let me know. The number has to get activated. As per the recent development i understand Order ID is pending from Airtel. Let me know when can this be sorted out. This kind of service is not expected from airtel being the no.1 in customer service.

I took dongle from airtel salesperson on 11th apr but till date ie 16th apr it is yet to be activated. salesman has given very poor response. He does not attend to any calls. Whenever I contact airtel toll free number they respond by saying that I have to give the mobile number. But unfortunately salesperson has inspite of repeated request failed to give me the number. he was suppose to install for first time which again he failed to do so. I intend returning the dongle as I do not need it. Pl refund my money. they have made mockery of the services. Is this the way to treat your customers? ? I will ensure many other people do not take their services. Because of this response I have taken Vodafone numbers for my daily usage which got activated in 24 hours as promised by the company.

Dear sir, I have been using the airtel sim post paid [protected] since 1994 this number is alfa trading Co and this 2015 change prepaid sim name of EHSAASHARIEEF. He was dead in last year . this sim used me. I am bought a redmi 4G note. This sim convert to 4G in my name. So please change the sim name. Thank you By R. Pitchiah Gmail:[protected]@gmail.com

Hi, M : [protected] I received “push msg” “ Rs. 78=1GM for 10 days on the spot & 800MB after 1 Hour” then I have recharges my Mobile No. [protected], but not receive 800 MB after 1 hour, After calling on [protected], they told me there is no any scheme in your mobile, so pls check & give me rest of 800MB 2G data If, you are unable to provide me data I will move to other company (via. Mobile Portability)

1. I recharged my phone on 1/4/2015 with 80 INR but that amount was not recharged in my Phone [protected] and reference number is 13786023. We complained online so many times but no response from airtel. 2. I recharged [protected] with the amount of 80 rs same problem we faced as the above. I will highly appreciate if you look into my complaint. Regards Geeta

I have got a recharge done for 3g but didn't get the complete data. I have contacted customer support but they kept giving me work around & not willing to help me. I have lodged two complaints by going to Airtel.in but they didn't turn up however their turn around time is 2 hours. i have been a user since 9 years but this is the worst time I have seen with Airtel. please help. Amit [protected]

Hi sir, my name is rakshan from Chennai and my contact number is [protected], ... i am in need of 5 airtel broadband connections and i have requested airtel to provide us feasibility. but airtel is not providing us.airtel is waste and worst service provider and worst customer satisfaction. they took advance fixed deposit and promise that they will provide me connection in 1 week but they dint give.. i had been waiting for past 40 days and today they sent me message that they will refund me and will not provide connection.. airtel is getting worst now and not satisfying the customers

I am an airtel customer who took 4g service from airtel and i informed airtel to deactivate my airtel 4g Service in effect from January 5th. I even called the customer service for deactivation and all i was told was to drop a mail to [protected]@in.airtel.com which i did promptly. But they did not deactivate my service and i kept getting my airtel bills. Now i am forced to pay the bills Rs: 2345 without using the service. Serious action should be taken on airtel for the worst customer service that i faced. I have an email proof with time stamp (copied below for reference). Email Proof below: From: [protected]@gmail.com To: [protected]@in.airtel.com Cc: Sent: 05/01/2015 07:20:29 PM Subject: Airtel 4g Deactivation Hi Airtel 4g team, Please deactivate my Airtel 4g [protected] from next bill cycle. I am moving out of India and cannot be reached. Airtel Account: [protected] Regards Aswin Datt