Airtel Complaints & Reviews

Hello, [protected] is my no. And has been registered in my name till now. As i'm out of Country now it has been deactivated from a month. And all of my Bank ACCOUNTS and Shopping Sites A/C details are linked to this no. But now-a-days while calling my number some1 else pickup the call what is this hah ???? How can they give my no. to someone else ??? How can Airtel do this hah ?? Although the sim card is in my Mobile. What the hell is going on hah???? I couldn't understand :( I've Attached the Picture where it's showing that the no. is registered in my name till now. PLEASE HELP ME PLEASE... And do resolve my problem ASAP :(

Hi, I was using Airtel number [protected] for the last 1 year. I didn't recharge it for 6 month because I was using another number. Today, I recharged it with Rs. 255, which was accepted but I was told that SIM is deactivate and you would not be able to use it. Without any intimation to me why you have disconnected my number. Also, if number is not yet active with any customer, how Airtel can accept the recharge. I want either the same number back to me or the money should be refunded to me. I will take this matter to the consumer court if do not get either the number or my money. Thanks, Sachin Sharma [protected]

Sir, I submitted my request on Friday to convert from postpaid to prepaid. But till now it is not converted. I have submitted the request in Kobambakkam, Chennai around 2 PM on thursday i.e 2nd April'15 office and paid Rs. 407 via cash. First of all they refused to entertain me and told me come on monday as today is our leave but there was no leave. Secondly they told me lie it will get activated within 24 hours. I spoke to one of the customer care people on Friday they told me it will get activated in 48 hours. Again on Friday evening i spoke to numerous advisors in Airtel but all gave same response. On Saturday i spoke to Sarvanan and spoke to floor supervisor as well. He told me by in next 24 hours it will get activated and gave reference number 61156408 told me it will get resolved within 24 hours. Again on Sunday evening i spoke to a lady she said same thing and gave me another reference number [protected]. On monday i.e 6th April i spoke to another person called sakhti he gave me another reference number [protected]. 4 days i cannot believe. i have paid money to airtel people on time. i do not know what should i do. i am really annoyed with airtel. All the advisors giving same answer. with in 24 hours it will get reolved. it is just postpaid to prepaid conversion. its 6 PM now and it is not resolved.

On 01 April 2015, I tried to recharge my Airtel ([protected]) with Rs. 348 (3gb of 3G). In spite of the fact that Rs. 348 was debited from my SBI Account, the 3 GB data wasn't correspondingly credited. I got an sms which says:" Your airtel mobile [protected] online recharge txn ID[protected] of Rs 348.00 has been initiated. Please keep the txn id for future reference". So, I urge Airtel to refund the debited amount at the earliest. Thanking you

Dear Sir/Madam, I'm MIthlesh Prasad from Indore(M.P). I have port my Vodafone no.- [protected] to Airtel under CUJ plan. But, Your one of staff, Mr. Upendra, belongs to your Indore office at Vijaynagar Square, still not gave me my new sim. I tried many times to communicate with him but still no result is there. And my no. have been activated from 31.03.2015. I'm still waiting and facing too many problem because that no. is my permanent and registered. Please suggest me what to do now, whether I should go for FIR or not. Regards, Mithlesh Prasad Mobile No.- [protected]

Dear Sir My Credit card charge Vide wrong Airtel Number I have by Authentication Number 630457 but I missed the airtel Number. can you please Reverse this amounting Rs.5040/- in my card i shall be greatfull. Regards Pratap [protected]

Dear Sir Name:- Pradeep Gottlieb Address:- 352, State Bank Colony, Jabalpur-482002. ID no:- [protected]. I am here to complaint about the Airtel cable connection which is still not started even after Bill payments. We are new customer of yours and have applied for this Cable connection two weeks ago. The technician came to fix the cable connection but left in mid way saying that he will come back again and took initial amount of Rs 2000. But now its been two weeks and he has not come back to fix the connection and making excuses of several technical problems. He is saying he is very busy to come and fix the connection. Hence we have decided to file this complaint to either fix this problem soon or give our money back Could you please look into this matter. We trusted Airtel so much and never ever imagined such poor services from your company. Kindly give our money back and let us inform our people not to have any connection from your company Pradeep Gottlieb Mob:-[protected] Mail:- neha.[protected]@gmail.com

From my airtel number[protected] I am unable to make calls to my wife's airtel number [protected] and I am getting the message that "this number is not valid". But if I call my wife's number from other mobile or landline it is going fine and she is able to call me or other numbers without any problem. From last two days I have been trying to tell the same to airtel customer care and I get to hear every time "sir your handset or your wife's handset has problem". But I told them even if I am changing the handset for both o[censored]s, the problem exists. I had to deactivate the "1 Local A2A Mobile FnF [protected]@Rs.99" intended for my wife's number, so that I could verify whether this could be the problem. Guess what I was able to call her again and so I thought it worked fine. Then again I activated the same service "1 Local A2A Mobile FnF [protected]@Rs.99" and to my surprise I found that I am getting the same message that this number is not valid. The customer care is not ready to believe this could be the issue. Also when my wife is trying to contact airtel, the customer care executive is saying all services are working fine from our end and there could be an issue with the number which is trying to call you. Similarly when I talk to the executive they also the same - all services are working fine from our end and there could be an issue with the number which you are trying to call. This is very disturbing that airtel is least bothered what customer is facing. Please look into this matter urgently with utmost priority.

TO DAY MY PHONE [protected] IS INACTIVE SINCE 9 PM TO NIGHT.SCREEN IS SWOWING 'NO SIM' THERE IS NO CONNECTIVITY SIGNAL.PLEASE TAKE ACTION IMMIDIATELY, I HAVE LOST COMMUNICATION DHARAM NARAIN JOSHI SUSCRIBER [protected] SARAL, 323 HANWANT-A, MATKI CHORAHA, PAOTA C ROAD JODHPUR MAIL ID- [protected]@gmail.com

Dear Team, Ref the above subject, this case goes back to Jan2013 when i recharged this prepaid Airtel number-[protected] for an amount of 994/- but it was a failed transaction and the amount debited from my account. I have been following up with the service provider since the last 2years but there is not a single response to any of my mails so far. Request your team to kindly take up this matter with the Service provider Airtel since to my experience they are behaving extremely arrogant and highhanded approach. I have enclosed the complete trail mail communication with Airtel for your reference. Shankar Reddy &lt;[protected]@gmail.com&gt; Feb 20 to NET, 121, appellate.kk, nodalofficer.kk, ombudsperson Dear Shukla, Kindly request an update... Regards, Shankar Reddy [protected] Forwarded message[protected] From: Shankar Reddy &lt;[protected]@gmail.com&gt; Date: Thu, Jan 29, 2015 at 8:41 PM Subject: Fwd: REGARDING AIRTEL MOBILE NUMBER [protected] To: [protected]@in.airtel.com, appellate.[protected]@in.airtel.com, [protected]@in.airtel.com, nodalofficer.[protected]@in.airtel.com, [protected]@in.airtel.com, sunil.[protected]@in.airtel.com Dear Shukla, As discussed earlier, kindly request an confirmation from your end if the same has been resolved. Please note this is an legitimate claim and request that is precisely why i have been following up with the company for the last two years and will continue to follow-up till it is resolved. Kindly request not to loot customers like this. Just check around other players like redbus and bookmyshow who promptly refund back in case of failed transactions. I do understand the size, the might and your arrogance towards retail customers like us. I will look at other options and alternatives to get back my legitimate refund request. SHAME SHAME AIRTEL FOR SUCH SUB STANDARD SERVICE. I WONDER WHAT IS YOUR NODAL, APPELLATE AND OTHER GRIEVANCES TEAM DOING. Regards, Shankar Reddy [protected] Forwarded message[protected] From: Shankar Reddy &lt;[protected]@gmail.com&gt; Date: Wed, Dec 3, 2014 at 1:01 PM Subject: Fwd: REGARDING AIRTEL MOBILE NUMBER [protected] To: [protected]@in.airtel.com, sunil.[protected]@in.airtel.com, [protected]@in.airtel.com, appellate.[protected]@in.airtel.com, nodalofficer.[protected]@in.airtel.com, [protected]@in.airtel.com Dear Mr. Shukla, Request you to kindly resolve this trivial issue asap. Please note it is been two years i have been following up for the refund of 994/- for a failed recharge. Mr. Shukla, please have some decency to go through my mobile no and check my relationship with Airtel which is close to 7 years now and look into my repayment track. I m always available on the below no and this is a very unhygienic reason stated below. Contact No:[protected] Regards, Shankar Reddy [protected] Forwarded message[protected] From: Net &lt;[protected]@airtel.com&gt; Date: Tue, Oct 7, 2014 at 8:20 PM Subject: REGARDING AIRTEL MOBILE NUMBER [protected] To: "[protected]@gmail.com" &lt;[protected]@gmail.com&gt; Dear Mr. Reddy Thank you for writing to airtel. This is with reference to the email dated October 06, 2014. We would be glad to assist you; however, would appreciate if you could write back to us stating your alternate contact number. This is being requested as we tried to reach you at “[protected]; however, we were unable to establish contact with you. We urge that you mention valid contact details in all your correspondences enabling us to serve you better. Should you require any further assistance, you may contact the undersigned at [protected]@in.airtel.com Assuring you the best of our services Regards Akarsh Shukla Customer Services bharti airtel limited Dear Team, It is absolutely shameful on the part of Airtel Brand. I have been writing to you since the last 2 years for a failed recharge and refund of 994/- with all the supporting documents enclosed for your reference. But is has been an awful experience with your high handed service standards and stubborn attitude to redress an trivial issue. Whatever i can understand from my personal experience is that is all this nodal office, appellate and ombudsman team is all an eyewash, either they don't exist or they don't care to address an issue. Then why have such teams and publish it on your site. Please note i have been your customer since for the last 10 long years with an incredible track record and you still treat us so poorly. Regards, Shankar Reddy [protected] On Sun, Jan 12, 2014 at 1:34 PM, Shankar Reddy &lt;[protected]@gmail.com&gt; wrote: Dear Priya Sharma, Password for Opening Attachment- SHAN0510 As requested i have made arrangements to sent across the complete 12 Months Citi Bank Credit Card Statements for your reference. Please note this was an online transaction executed through Citi Bank Credit Card on 25th January 2013, one for an amount Rs.994/- and other for an amount of Rs.440/- on the same day. Both the transaction are reflecting in the February 2013 Month Statement as the same was done in the Month of January 2013. The delay in reverting back to your requirement was that i had to place a request with the bank and receive the same from their end. Please note, I have written to your team without any delay as soon as i noticed the issue and today you are questioning on my integrity by asking for one year statement. The fact is you have been taking more that one year in resolving such a trivial issue. I have been an Airtel post paid customer since 2008 and i request you should have a check on my track record. Please note even here i have been making my payments through Standing Instructions on my Citi Bank Card. I m very clear that going ahead i will not entertain any further document request and ensure to take this up with the consumer forum. I have documented all the communications with your team and your sub standard service response. Regards, Shankar Reddy Mob:[protected] On Sun, Jan 5, 2014 at 4:06 PM, &lt;[protected]@in.airtel.com&gt; wrote: Dear Mr. Reddy, This is with reference to our previous communications dated 3rd January 2014 and 4th January 2014, wherein, we notified our infeasibility to process your complaint in the absence of valid details. We regret to inform you that as we have not received any favorable response from your part, hence, we would not be able to resolve the concern highlighted by you and the case stands closed from our part. Should you require any further assistance, please feel free to contact us directly at our e-mail address [protected]@in.airtel.com and we shall make every effort to revert with resolution at the earliest. We assure you the best of our services. Regards, Priya Sharma Customer Services bharti airtel limited NET/Support/India/Airtel 01/04/2014 03:29 PM To [protected]@gmail.com cc Subject Regarding airtel mobile number [protected] P Please do not print this e-mail unless it is absolutely necessary P Dear Mr. Reddy, Thank you for writing to airtel. This is with reference to our previous e-mail dated 3rd January 2014, wherein we requested you to share the bank statement. We would again request you to send the password protected copy of the bank statement, as the same will enable us to solve the highlighted concern. Should you require any further assistance, please feel free to contact us directly at our e-mail address [protected]@in.airtel.com and we shall make every effort to revert with resolution at the earliest. We assure you the best of our services. Regards, Priya Sharma Customer Services bharti airtel limited NET/Support/India/Airtel 01/03/2014 03:21 PM To [protected]@gmail.com cc Subject Regarding airtel mobile number [protected] P Please do not print this e-mail unless it is absolutely necessary P Namaste Mr. Reddy, Thank you for writing to airtel. This is with reference to your e-mail dated 26th December 2013, wherein you complained regarding non receipt of recharge benefit towards airtel mobile number [protected]. We would be glad to assist you in this regard; however, would appreciate if you could send the password protected copy of the bank statement, as the same will enable us to solve the highlighted concern. Should you require any further assistance, please feel free to contact us directly at our e-mail address [protected]@in.airtel.com and we shall make every effort to revert with resolution at the earliest. We assure you the best of our services. Regards, Priya Sharma Customer Services bharti airtel limited From: [protected]@gmail.com To: appellate.[protected]@in.airtel.com Cc: nodalofficer.[protected]@in.airtel.com;appellate.[protected]@in.airtel.com; appellate.[protected]@airtel.in;[protected]@bharti.com Sent: 26/12/2013 12:09:07 AM Subject: Fwd: [protected] Dear Sir, Greetings to You... Sir, i have writing mails since for the last 6 months on one of the online failed recharge and trying to get the same refunded back. But i have to give credit to your entire team in being insensitive and adamant in not resolving the same inspite of 11mails so far. Sir, Kindly request you as head of an Reputed Organisation have a look at the scheme of things and resolve the same. Regards, Shankar Reddy [protected] Forwarded message[protected] From: Shankar Reddy Date: Mon, May 13, 2013 at 9:50 PM Subject: Re: [protected] To: sunil.[protected]@bharti.com, [protected]@bharti.com, appellate.[protected]@in.airtel.com, nodalofficer.[protected]@in.airtel.com Cc: [protected]@in.airtel.com Dear All, The service request still not resolved. Recharge of Rs 994/- Transaction ID no :[protected] was unsuccessful. Amount debited from my account for the same. I have already written 8 mails on this and will continue to keep following up. HOPE LESS SERVICE BY BHARTI AIRTEL...SHAME. It is a very trival issue and should have been resolved in just one call. Regards, Shankar Reddy [protected] On Mon, Mar 4, 2013 at 9:10 AM, Shankar Reddy wrote: Dear Airtel Team, Its been more than a month since i had written to the customer service team for addressing this issue and as on date neither there is any reply or the issue has been resolved. Request you to kindly address the issue on priority and resolve the same ASAP. Regards, Shankar Reddy [protected] [protected] Forwarded message[protected] From: Shankar Reddy Date: Mon, Feb 11, 2013 at 9:04 AM Subject: Fwd: Payment update for your airtel prepaid mobile [protected], Txn ID 187000 To: [protected]@in.airtel.com, nodalofficer.[protected]@airtel.in Cc: appellate.[protected]@airtel.in, [protected]@bharti.in Dear Airtel Team, We sorry to note i have still not received any reply to my mail request. The idea of writing to the customer care team to resolve the issue and you seem to have taken to notice of this. Please communicate on my post paid mobile no-[protected]. I have taken this prepaid connection in my name for my parents who are right now not in country and are in Dubai. Please do the needful ASAP. Regards, Shankar Reddy [protected] Forwarded message[protected] From: Shankar Reddy Date: Tue, Jan 29, 2013 at 11:37 PM Subject: Fwd: Payment update for your airtel prepaid mobile [protected], Txn ID 187000 To: [protected]@in.airtel.com Dear Customer Service Team, This is with reference to the recent online recharge to this mobile no: [protected] which is a prepaid no. Note : I had done two recharges on the same day i, e 25th Jan 2013. One for the amount of Rs.994/- and other for an amount of Rs.440/- . Both the transaction were through online recharge. Only 440/- is credited into the account and the other tranx has not been credited into the account. Transaction ID - 187000 Amount (Rs.) - 994.0 By oversight error instead of easy recharge i had done roaming recharge. Hence this may be the reason for the transaction to fail. I have already called up the customer care team 5 times as on date for this cancellation of the above transaction. I m sorry to bring to your notice that the prepaid customer service This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expr Your's Sincerely, Mahesh Mahlawat bharti airtel limited [protected]Original Message[protected] From: [protected]@gmail.com To: appellate.[protected]@in.airtel.com Cc: Sent: 05/10/2014 11:40:57 PM Subject: Fwd: Regarding airtel mobile number [protected] [protected] Forwarded message[protected] From: Shankar Reddy Date: Sun, Oct 5, 2014 at 11:36 PM Subject: Re: Regarding airtel mobile number [protected] To: [protected]@in.airtel.com, sunil.[protected]@bharti.com, [protected]@bharti.com, appellate.[protected]@in.airtel.com, nodalofficer.[protected]@in.airtel.com, [protected]@in.airtel.com Dear Team, It is absolutely shameful on the part of Airtel Brand. I have been writing to you since the last 2 years for a failed recharge and refund of 994/- with all the supporting documents enclosed for your reference. But is has been an awful experience with your high handed service standards and stubborn attitude to redress an trivial issue. Whatever i can understand from my personal experience is that is all this nodal office, appellate and ombudsman team is all an eyewash, either they don't exist or they don't care to address an issue. Then why have such teams and publish it on your site. Please note i have been your customer since for the last 10 long years with an incredible track record and you still treat us so poorly. Regards, Shankar Reddy [protected] On Sun, Jan 12, 2014 at 1:34 PM, Shankar Reddy wrote: Dear Priya Sharma, Password for Opening Attachment- SHAN0510 As requested i have made arrangements to sent across the complete 12 Months Citi Bank Credit Card Statements for your reference. Please note this was an online transaction executed through Citi Bank Credit Card on 25th January 2013, one for an amount Rs.994/- and other for an amount of Rs.440/- on the same day. Both the transaction are reflecting in the February 2013 Month Statement as the same was done in the Month of January 2013. The delay in reverting back to your requirement was that i had to place a request with the bank and receive the same from their end. Please note, I have written to your team without any delay as soon as i noticed the issue and today you are questioning on my integrity by asking for one year statement. The fact is you have been taking more that one year in resolving such a trivial issue. I have been an Airtel post paid customer since 2008 and i request you should have a check on my track record. Please note even here i have been making my payments through Standing Instructions on my Citi Bank Card. I m very clear that going ahead i will not entertain any further document request and ensure to take this up with the consumer forum. I have documented all the communications with your team and your sub standard service response. Regards, Shankar Reddy Mob:[protected] On Sun, Jan 5, 2014 at 4:06 PM, wrote: Dear Mr. Reddy, This is with reference to our previous communications dated 3rd January 2014 and 4th January 2014, wherein, we notified our infeasibility to process your complaint in the absence of valid details. We regret to inform you that as we have not received any favorable response from your part, hence, we would not be able to resolve the concern highlighted by you and the case stands closed from our part. Should you require any further assistance, please feel free to contact us directly at our e-mail address [protected]@in.airtel.com and we shall make every effort to revert with resolution at the earliest. We assure you the best of our services. Regards, Priya Sharma Customer Services bharti airtel limited Shankar Reddy <[protected]@gmail.com> Feb 20 to NET, 121, appellate.kk, nodalofficer.kk, ombudsperson

Regarding the bill of my postpaid for march i had issue. i have called customer care for atleast 15 times and first complaint was on march 25, everyone understood the issue and accepted to waiver the money for wrong billing. Issue is my billing cycle is from 20 to 19 every month. But for last march everything was correct but data usage was charged from feb19th to mar19th(Please find the attached document). Customer cares accepted it was a bug and told that they can reduce only 250rupees only. Only managers can reduce my 728ruppes. Everyone said that they are arranging for manager call within 24 hours, but never received a call at anytime. The reference nos for this given are as below [protected], [protected] and [protected]. Let me know this can be resolved, if it cant will be closing the connection and assume that airtel is only for eating the money cant resolve the issues.

I want to tell you that my number [protected] is temporary suspended. I want to know why it has been done? There is no outgoing and incoming on my number from last two days. I hope you will solve it out and I will get a positive response. Another mobile number for query: [protected] E-mail: v.[protected]@gmail.com

This is regarding the complaint I have about wrong calculation of my data consumed I was having a 40GB wireless router connection with no : [protected] where billing cycle is 8th of every month I consumed the whole 40 GB byTo 6:20 PM Mar31 Then I recharged my account with additional 2GB data and it was fully consumed by April-2, I have no concern about this as it seems to be genuine however after this i recharged account again with 3GB at 12:22AM april 3. To My surprise the entire 3Gb got over within 8 hours, which I have never used I got the message by 7:14 PM april3 I never used this much data and got suspicious on the used data calculation on smartbytes, and informed through customer care. Customer care told this is what i have consumed, for which i had no defense as i dont have any records to support me Then I installed vnstat in my linux which tracks the data usage through my laptop I dont use phone to consume big chunks of data I recharged again for 3GB on 8:05 PM April 3 I watched all my activity through vnstat in my laptop, and i restricted the my usage through laptop during this time The statistics of this usage is attached And when i consumed 1.36 GB data, airtel has messaged me that I have consumed all the 3GB by this time on 11:54 AM april5 So basically the data usage calculation on smartbytes is not right and airtel is looting customers on this behalf I want to get back my over calculated data, and informed it to customer care they suggested me to contact 121 to take this issue to next level

I had taken an international calling pack of Rs.35/month to australia on 16 of feb 2015. As per the pack i should have been charged with Rs.2.99/min for calling to australia but instead i have been charged with Rs.12/min for those calls. Now as i had approached the customer care of Amritsar unit, they said that the pack was for international landline calling only. But while providing me with the details of the international calling pack the executive didn't mentioned any such information. Now the customer care is not even resolving to my issue and they say that i will have to make the payment which was actually due to their executive's fault as he didn't provided me with the full details of the pack while activating the same. Plz help me against this fraudy kind of behavior of the company..

Prepaid Sim card in name of Ravinder Mohan, No. [protected], New Delhi. 1) Charged for VIDEO STORE service today & a couple of weeks earlier. I never requested for this service. Phone was off both the times. Please refund Rs 70/- charged. 2) Charging every day for using Net. I do not have net connection on this number. Data services are not available on this scheme. Amount cannot be calculated. It's Rs. 0.90 in multiples of three to four every time I switch on the phone. Please check at your end and credit the whole amount. Its giving me mental agony.

Hello, I just lose my cell phone by someone stolen me. I would like to know if Aitel could track it and try to find is location. My phone is a needed for my work so its really important to me to find a solution. Also, could you block my phone to protect my data and the rest of his contents. My phone number was [protected] Thanks in advance, Alexis Debono

Dear Sir/Madam I want to put a serious issue regarding one of my numbers but before that I want to say all of my family member are using Airtel service from long time and we think Airtel is a best service provider w.r.t of its network coverage, call quality and customer service unlike many of other service provider which are cheating customer by deduction false money from account and poor service etc. But after this issue my perception about Airtel change so kindly go thought my issue even if you can’t able to solve my problem kindly rectify your system for those customer who will get such a problem in future. Now I like to explain my problem- I was using my Airtel number [protected] when I was in Delhi before 2-3 month ago. I leave Delhi and came at UP and after some time I start using local number so this number was put as my second sim in my mobile and not so frequent use so I can’t remember either I make any call in last 30-45 days from this number or not but whatever it is, 4 day before I buy a new mobile and think to use airtel internet so I put this sim ([protected]) in my new mobile on 30/03/2015 its working fine so I recharge with net pack of 154rs (500 MB) and one topup and make some outgoing call it working fine but after 2 days on 01/04/2015 it network gone after so much struggle when I call your customer care she is says that your sim card registration fail because you did not use your sim from long time (90 days) now I just want to ask you what the hell it is I don’t know how long I am not using this sim but I assure you I am using this number more frequent than my any other number from last 3 days. So I finally I want to say this is totally unfair and not expected from such a reputed service provider side, if you willing to close my sim you could do it much before but not after I recharge it. And my goodluck but think what happened if I recharge with netpack of 500 rs or more. So I think it is pure cheating from your side. Hoping for positive response. Thanking you Vikas Kumar Mob: [protected]

ABOVE DETAIL ARE AS UNDER :- 01-Apr[protected]Apr-2015) TO TRANSFER INB BHARTI AIRTEL [protected]IG00UWRTA2 TRANSFER TO [protected] STATE BANK OF INDIA O 215.00 01-Apr[protected]Apr-2015) TO TRANSFER INB BHARTI AIRTEL [protected]IG00UWXKP4 TRANSFER TO [protected] STATE BANK OF INDIA O 215.00 01-Apr[protected]Apr-2015) TO TRANSFER INB BHARTI AIRTEL [protected]IG00UXAWP4 TRANSFER TO [protected] STATE BANK OF INDIA O 215.00 02-Apr[protected]Apr-2015) TO TRANSFER INB BHARTI AIRTEL [protected]IG00UXCBJ7 TRANSFER TO [protected] STATE BANK OF INDIA O 215.00 02-Apr[protected]Apr-2015) TO TRANSFER INB BHARTI AIRTEL [protected]IG00VAEUX8 TRANSFER TO [protected] STATE BANK OF INDIA O 251.00

I did recharge using My Airtel recharge via txd id[protected] for 500 mg 3G data pack for Rs 149 valid for 30 days, money was deducted by ref [protected] however no data pack was activated. Customer service executive told me to wait for 72 hrs for refund and recharge again. Did the same on 1st however the validity if for 21 days and not 30 days which is still getting reflected on app. Pathetic response by customer service executives(multiple) disowning accountability of airtel app saying Airtel does not have any app and is not responsible for it and refused to refund. Had logged complaint -PR[protected] on website as they are charging money for call customer service and keep you on hold and then transfer to "senior" and keep up on call as long as possible without helping. Even in their site they do not read and in their reply(pasted below) disowing responsibility of their app while refering to other apps..given same lame excuses and closing the compalints saying hoping that they having provided satisfactory solution. Dear Customer, This is in reference to your complaint regarding recharge benefit not received and misbehavior for your airtel mobile number [protected]. Our effort has always been to provide enhanced customer experience. Your valuable feedback is noted and sincere apology for any lapses from our end. At airtel, we value our customers and regret their concerns. However, we assure you that, we shall take all necessary actions to ensure that the same is not repeated. We have verified our records and were not able find any credit for an amount of Rs.149/- on the date (31/03/2015)as per your transaction id. Please note that, in case your online transaction is not successful, the amount would automatically be reversed to your bank/credit card account within 10 working days, i.e 10/04/2015. If the recharge was done through a third party web site(example paytm.com), we request you contact them to check on the transaction status. In case the amount is not reversed to your bank/credit card account beyond 10 working days(i.e by 10/04/2015) for recharges through airtel.in, please reply to us with the following detail: a. Bank statement in PDF Form (10 working days statement from the date of recharge) Thank you for choosing airtel. Best Regards, Anjulata Service Specialist airtel

Dear Sir, I am using your post paid Airtel Mob. No. [protected] from last 8 years and receiving monthly invoice on below given address from last 8 years but last 5-6 months I am not receiving my Post paid mobile invoice. I had complained more than 10 times to your customer care 121 but till date I have not received invoice dated 21-March-2015. You are requested to take necessary action and advice them to make an arrangement to deliver the invoice at below mentioned address: Best Regards O.P. Singh Assistant Manager - Service, Bhopal Zone, Giesecke & Devrient India Pvt. Ltd. Plot No. 57, Sector - 44 Gurgaon 122003, Haryana, India, Tel : +[protected], Fax : +[protected], Mobile: +91 [protected] mailto:Op.[protected]@gi-de.com http://www.gi-de.com ----- Forwarded by Op Singh/GDIndia/GuD on 04/05/2015 10:39 AM ----- Op Singh/GDIndia/GuD 04/05/2015 09:44 AM To appellate.[protected]@in.airtel.com cc nodalofficer.[protected]@in.airtel.com Subject Re: POSTPAID INVOICE OF MY MOB. NO. [protected] NOT RECEIVED. Dear Sir / Madam, Till date I have not received the Invoice generated on 21st March 2015. Unfortunately your all verbal and written commitment gone to unheeded. You are again requested to take this matter sincerely and arrange to send the invoice on below given address : O. P. Singh H. No. LIG-37, Sector-B, SONAGIRI, BHOPAL, M.P. Pin-462022 Best Regards O.P. Singh Assistant Manager - Service, Bhopal Zone, Giesecke & Devrient India Pvt. Ltd. Plot No. 57, Sector - 44 Gurgaon 122003, Haryana, India, Tel : +[protected], Fax : +[protected], Mobile: +91 [protected] mailto:Op.[protected]@gi-de.com http://www.gi-de.com