Airtel Complaints & Reviews

Sir/Mam This is to state that I ported my two numbers ie from idea to airtel [protected] [protected] The numbers got port yesterday i.e 14/04/15 from yesterday I am facing a problem on both number that whenever someone calls on these above number somtimes it rings but most of times computer says please check the number you have called dial kiya gaya number sahi nahi hai. I even called 4 times on your complain helpline 198 but got no response feom there as they told me lastly to go to airtel dealership and show the problem to them . Then i had gone to tell my problem to airtel dealer i showed in front of him by dialling my numbers from another cellphone the computer said the same thing please check the number you have called and immidiately he denied to take any complain saying that I wont take any complain its not my headache and this is not a centre where you can complain. Is this your company way to deal with the consumers I ported my numbers thinking airtel would be better than idea but got seriously so poor response from the company please see to matter and get it resolved as soon as possible its request. As I am business man i am facing loss due to this problem. Kindly resolve it as soon as possible Airtel distributor (Who denied to take any complain saying its not my headache) - K K Enterprise Rishikesh (Uttrakhand) Sent from my iPhone

I have taken a card of value rupee 1 /- which gives 10 local/national sms with validity for 1 day. It is given on the card that process fee is 0.89/- and service tax is 0.11 rupees. I have been charged an excess amount of rupees 2.60 after dialing the pin *120*<16 digit pin>#. The given process which says to dial *121*3*<16 digit pin># is also not working.It always gives an error code 11. Why was excess amount charged from my mobile? Serial Number of card used by me is [protected]

[|BAL|Ref14191808|] ACTIVATION OF [protected] (SIM NO -[protected]) It has been more than 15days that i have been trying to sort this out. Kindly look into this and let me know. The number has to get activated. As per the recent development i understand Order ID is pending from Airtel. Let me know when can this be sorted out. This kind of service is not expected from airtel being the no.1 in customer service.

I took dongle from airtel salesperson on 11th apr but till date ie 16th apr it is yet to be activated. salesman has given very poor response. He does not attend to any calls. Whenever I contact airtel toll free number they respond by saying that I have to give the mobile number. But unfortunately salesperson has inspite of repeated request failed to give me the number. he was suppose to install for first time which again he failed to do so. I intend returning the dongle as I do not need it. Pl refund my money. they have made mockery of the services. Is this the way to treat your customers? ? I will ensure many other people do not take their services. Because of this response I have taken Vodafone numbers for my daily usage which got activated in 24 hours as promised by the company.

Dear sir, I have been using the airtel sim post paid [protected] since 1994 this number is alfa trading Co and this 2015 change prepaid sim name of EHSAASHARIEEF. He was dead in last year . this sim used me. I am bought a redmi 4G note. This sim convert to 4G in my name. So please change the sim name. Thank you By R. Pitchiah Gmail:[protected]@gmail.com

Hi, M : [protected] I received “push msg” “ Rs. 78=1GM for 10 days on the spot & 800MB after 1 Hour” then I have recharges my Mobile No. [protected], but not receive 800 MB after 1 hour, After calling on [protected], they told me there is no any scheme in your mobile, so pls check & give me rest of 800MB 2G data If, you are unable to provide me data I will move to other company (via. Mobile Portability)

1. I recharged my phone on 1/4/2015 with 80 INR but that amount was not recharged in my Phone [protected] and reference number is 13786023. We complained online so many times but no response from airtel. 2. I recharged [protected] with the amount of 80 rs same problem we faced as the above. I will highly appreciate if you look into my complaint. Regards Geeta

I have got a recharge done for 3g but didn't get the complete data. I have contacted customer support but they kept giving me work around & not willing to help me. I have lodged two complaints by going to Airtel.in but they didn't turn up however their turn around time is 2 hours. i have been a user since 9 years but this is the worst time I have seen with Airtel. please help. Amit [protected]

Hi sir, my name is rakshan from Chennai and my contact number is [protected], ... i am in need of 5 airtel broadband connections and i have requested airtel to provide us feasibility. but airtel is not providing us.airtel is waste and worst service provider and worst customer satisfaction. they took advance fixed deposit and promise that they will provide me connection in 1 week but they dint give.. i had been waiting for past 40 days and today they sent me message that they will refund me and will not provide connection.. airtel is getting worst now and not satisfying the customers

I am an airtel customer who took 4g service from airtel and i informed airtel to deactivate my airtel 4g Service in effect from January 5th. I even called the customer service for deactivation and all i was told was to drop a mail to [protected]@in.airtel.com which i did promptly. But they did not deactivate my service and i kept getting my airtel bills. Now i am forced to pay the bills Rs: 2345 without using the service. Serious action should be taken on airtel for the worst customer service that i faced. I have an email proof with time stamp (copied below for reference). Email Proof below: From: [protected]@gmail.com To: [protected]@in.airtel.com Cc: Sent: 05/01/2015 07:20:29 PM Subject: Airtel 4g Deactivation Hi Airtel 4g team, Please deactivate my Airtel 4g [protected] from next bill cycle. I am moving out of India and cannot be reached. Airtel Account: [protected] Regards Aswin Datt

Dear Sir / Madam, On 12 April 2015, at 01:50:01 AM, make a payment Rs.449/= through NET Banking ( Bank Of India- txn ID : StUBP[protected] for recharge a net pack . A massage get from customer care on that day and time is "Your airtel mobile [protected] online recharge txn ID[protected] of Rs 449.0 failed due to some technical reason. " But I had not get my money return back.

Hi... This is to request you all to please look into this matter as i have been conned 2 times by airtel company. First time when the company sent me a message of offers available on my number

Message from aa-650001

Rs17=rs10 talktime + local +std mobile calls 1.2p/2sec for 30days. Benefit with in 1hr on airtel. Offer valid till 15-apr-15 call 121311 to activate.

This message i got two time in this month (April) but i tall with customer care his name: thilak reference no is [protected]
He told to me the messeges are wrong today offer will not available for ur number.
Messeges received:[protected] time 02:32:52pm and again i got this messege
:[protected] time 02:07:19pm

So i thought to right a compliant against them in hope getting a right judgement for the same. Regards, purnachander mobile no - [protected]

My request service providers please don't make them fraud offers to the people

Call my number please talk with telugu language only

My balance of Rs. 49 have been deducted unnecessarily through my mobile no.[protected] and even without a single sms they have deducted my amount. I have also reported this matter to the customer care, they told me that some kind of service has been activated on this no. but i have'nt subscribe any service then how my balance got deducted. Therefore i humbly request you to please refund my balance.

My balance of 84 rs deducted and been told that it's because I called on 54321 which I haven't. First they told me that the balance is deducted because i o[censored]sing the net but there is internet balance in my mobile. Then they said that it is deducted because I called on 54321 which I haven't.This balance is deducted on 10.4.2015. I have already complained on about it on 198 but they are telling me the same. My number is : [protected] and balance is deducted on [protected]

Reminder: Cancellation of all 24 number services & Port Request Inbox x Ketan Sheladia <[protected]@gmail.com> Mar 2 to sameer.pandit, a_sakib.pathan, enterprise, appellate.guj FYI... Please do contact us ASAP as discussed. there is still no action since our communication on Saturday from your end. No has still there to meet. Please avoid negligence in corporate response. Regards, For, Vijayshree Electromech Pvt Ltd. Chief Project Coordinator Ketan +[protected] On Sat, Feb 28, 2015 at 3:33 PM, Ketan Sheladia <[protected]@gmail.com> wrote: Dear Sameer, Its been almost 9 years associated with Airtel. We thanks for all the good services provided and completely unsatisfied with corporate respond which we got after 9 Years. Other operator are giving such good deal which airtel cant provide to a long term relation as customer which is completely unacceptable. and there are many many issues as wel is our servises since 8-9 moths. So finally we have decided to end this service. Please provide us detail to migrant all the connection to other company. We need to do that by the end of the day. We feel very sorry to switch your services due to your negligence. Regards, For, Vijayshree Electromech Pvt Ltd Ketan Patel [protected] Sameer Pandit <Sameer.[protected]@airtel.com> Mar 2 to me, Sakib, Airtel, Appellatte Dear Sir Sakib along with my Team Leader ( Mr Suketu Kapadiy ) will meet you today. Regards, Sameer Pandit ||Corporate Services||+91-[protected] cid:image001.[protected]@01CFBD6B.66FB2880 SERVICE SUPPORT MATRIX Level 1 Level 2 Level 3 Name Sameer Pandit Simran Jha Himani Bhatnagar Mobile No [protected] [protected] Email ID sameer.[protected]@airtel.com simran.[protected]@airtel.com Himani.[protected]@airtel.com Designation Corporate Service Manager Head - Corporate service-B2B Head - Customer Service Delivery From: Ketan Sheladia [mailto:[protected]@gmail.com] Sent: Monday, 02 March, 2015 4:38 PM To: Sameer Pandit; Sakib Pathan; Airtel Enterprise; Appellatte Guj Subject: Reminder: Cancellation of all 24 number services & Port Request Sameer Pandit <Sameer.[protected]@airtel.com> Mar 3 to me Dear Sir Greetings From Airtel !!! As per our Meeting dated 27th Feb’15. Attached here is the update on concerns raised by your good self. Point Raised Update International Roaming Charges for [protected] Roaming Facility Deactivated, Charges of Rs. 900 for 6 Months Waived off Airtel TV Charges for [protected] Airtel TV Facility Deactivated and charges Rs. 125 Waived off Revised Bill Plan Already Shared with Plan Sheet Please note Revised Bill Plan which we have proposed is subject to approval from our side, once you confirm the same. Regards, Sameer Pandit ||Corporate Services||+91-[protected] cid:image001.[protected]@01CFBD6B.66FB2880 SERVICE SUPPORT MATRIX Level 1 Level 2 Level 3 Name Sameer Pandit Simran Jha Himani Bhatnagar Mobile No [protected] [protected] Email ID sameer.[protected]@airtel.com simran.[protected]@airtel.com Himani.[protected]@airtel.com Designation Corporate Service Manager Head - Corporate service-B2B Head - Customer Service Delivery Dear Sameer, I have requested you to give us written confirmation for the plan change for each number since 15 days, we haven't received any mail regarding the same even after asking you for the same everyday on call. Please be professional on your words. Disappointed !!! Do needful for the same as you told the plan change request will be implemented with 48 hours of request and it's been approx 18 days now but still we haven't got any confirmation Best Regards, Ketan Patel Mobile: +91 [protected] Vijayshree Electromech P. Ltd 103, Vedant Complex, Kalpana Colony, Off C.G. Road. Navarangpura, Ahmadabad 380 009 Gujarat, India Ph:- +[protected] Fax:- +[protected] Website: www.vijayshree.net Mail:- vijayshree.[protected]@gmail.com On 20-Mar-2015, at 4:28 pm, Ketan Sheladia <[protected]@gmail.com> wrote: Dear Sameer & Sakib, Please find the detail request given below to be in action ASAP. and please let us know the status of our plan change request which is already in process. its more then 72 hours. [protected] : Deactivate Hello tune services [protected]: Deactivate news hunt services [protected]: Deactivate Hello tune services [protected]: Deactivate Airtel Radio services [protected]: Deactivate FOLLO_SUBS_FOLLO CELEBRI services and please do give reply that how this service is activated in Data card??? [protected]: why hello tune download is charged 3 times??? No HT is been downloaded since few months. Please Deactivate the services of Landline and data Combo number :[protected] (Relationship No.:[protected] we don't want to use this service anymore. Please reply for the same ASAP. Thank you. Regards, Ketan Patel [protected] Sameer Pandit <Sameer.[protected]@airtel.com> Mar 30 to me, Sakib Dear Vijaybhai Greetings from Airtel !!! Please find enclosed Activated Plan list in all the numbers International Roaming for M No [protected] & Airtel TV Services has been deactivated. Waiver for the same Rs. 2246 has been passed in your account for the same. Request you to activate Trace Mate Services to trace your employees, as friend locator services at times is not working. Since apology for delay in revert. NO MOBILE NUMBER Actual Plan New Plan Discount Pack 1 [protected] Mega Delight 199 CUG Plan 105 30% corporat 2 [protected] Mega Delight 149 CUG Plan 105 30% corporat 3 [protected] Mega Delight 349 CUG Plan 105 30% corporat 4 [protected] Mega Delight 149 CUG Plan 105 30% corporat 5 [protected] Mega Delight 199 CUG Plan 105 30% corporat 6 [protected] Mega Delight 199 CUG Plan 105 30% corporat 7 [protected] New Connect Freedom 199 Plan - GJ 105 30% corporat 8 [protected] Mega Delight 149 CUG Plan 105 30% corporat 9 [protected] Mega Delight 349 CUG Plan 149 30% corporat 10 [protected] Mega Delight 199 CUG Plan 149 30% corporat 11 [protected] Mega Delight 199 CUG Plan 280 30% corporat 12 [protected] Mega Delight 199 CUG Plan 280 30% corporat 13 [protected] Mega Delight 199 CUG Plan 280 30% corporat 14 [protected] Mega Delight 149 CUG Plan 280 30% corporat 15 [protected] Mega Delight 199 CUG Plan 280 30% corporat 16 [protected] Hero Retail 399 Minute Plan - GJ 300 30% corporat 17 [protected] Mega Delight 199 CUG Plan 300 30% corporat 18 [protected] Mega Delight 199 CUG Plan 300 30% corporat 19 [protected] Mega Delight 349 CUG Plan 300 30% corporat 20 [protected] Mega Delight 199 CUG Plan 300 30% corporat 21 [protected] Mega Delight 199 CUG Plan 300 30% corporat Regards, Sameer Pandit ||Corporate Services||+91-[protected] From: Vijayshree [mailto:[protected]@gmail.com] Sent: Friday, 27 March, 2015 5:29 PM To: Sakib Pathan; Sameer Pandit Subject: Reminder: Service deactivation request

Dear concern i have a airtel no with last 3 years([protected])now the concern is in my 399 plan(700 local min, 100 std and 1 GB data is free is i can use now in 9 march to 9 april 2015 i can use 50 MB more and they people can charge Rs 500 for 50MB ...and i can talk so many times in customer care and the people say charges is absolutely right and saying very rudely go what ever u want to do.so i am very upset about the charege of RS 500 just ro 50MB.

Dear airtel i wanted to port my no into the idea and for that i have thought i should change my post paid plan in prepaid first, than i have requested to change in prepaid, but the same time i get to know that i can port my postpaid no in prepaid idea without converting in prepaid so i have again requested that don't change it keep my existing plan, but at the time airtel representative change my 999 plan into 399 without let me know . i have requested to port in idea and paid my outstanding amount 1100 and 400 in two transition. but my gprs and Internet services are closed by airtel, as per my 999 plan i would have 8 gb data but i don't have the any data, when i complaint in customer care they said u have to recharge of 175 for 1 gb data, as it was my compulsion to recharge that time because i had to use Internet meanwhile i have complaint to change my plan into my existing plan for which i was paying. in between airtel make my 1500 bill within one day . when i have never requested to change my plan. now they have barred my idea no and i was stuck in very dangerous situation where i needed to call urgent but i couldn't . i am suffering from emotional harassment by airtel. please help me out i cannot pay for airtel own mistake. my no is not working for any query please call at my alternative no [protected]

I have bought a new iphone and did a biggest mistake of my life. I have asked for Micro sim. And it’s been two days that my Phone is down I am not able to do any job. I have gone to Airtel office n number of times and they keep saying that it will be activated in 4 hrs. Its 2 days now and its not been activated. I have been talking to you have hired and who speak on 121. No one knows any process and no one is ready to help me. I have total of 5 Airtel no’s and 2 broadband connection in my family. You people are pressing me hard to switch to Vodafone. I am your esteemed 10 years old customer. I will not write any mail or call you know. Just file a case with consumer cell. Its up to you know if you want to activate my sim or not. I wish you can understand the pain of doing the job without a phone. I know you ppl will not reply to this mail or would like to transfer here and there. But still it my job to write so that this can be my proof. Sachin Mandar

I have 2 number . One is Bangalore number which I use to make calls and the other of jharkhand number which is used for connecting net through dongle. I recharged the Jharkhand number with 3g pack and I got the confirmation that the recharge was successfull and the amount was also deducted but it looks like 4g of data usage was not credited to that number . I have to again recharge it with 1gb and then that dongle started to work. I called customer care at 121 and the person said that he is transfering the call to his supervisor . He put me on hold for 10 mins and the call dropped. I again called customer care, another person said that it is jharkhand number and you need to dial [protected] . I dialed the number and it said that the number does not exist. I again called the customer care and this time i was transfered to a supervisior who said that they will get back to us by 6 :00pm yesterday . However no body still has not taken care of this . Can this be taken care ? I just want to know how much data usage can be obtained through 2 recharges and does that number has been credited with 5gb ??

I have done a recharge with Airtel website for 200rs on march 30th 2015, totally two transaction, one success and one failed. i am looking forward for the refund on failed transaction I already raised complaints many time on Airtel, these are the two trans ID:[protected] &[protected] Whenever I called Customer support of airtel they keep on postponing calls, and repeating the same answer that i have to wait for 7 working days. But already 17 days gone. i want to file a consumer case against Airtel company for holding my money against their policy and treating my call with very bad manner. Joyson Christo joyson.[protected]@gmail.com [protected]