Airtel Complaints & Reviews

My Mobile number is [protected] & [protected] Residence Location- 2/63, Netaji Nagar, Kolkata-700092. Office Location- P S Arcadia Central, 10th Floor, 4A, Camac Street, Kolkata-700017. Complaint request id[protected]/03/2015) &[protected]/03/2015) I am facing very low signal from 1st week of March. Please look into the matter and asap. Thanks & Regards Alok Ranjan Jha

Dear Sir/Madam,

With reference to the above subject could you please cancel my SIM card relating to the mobile no.[protected].

Kindly do the needful at the earliest.

Send me the confirmaiton through email ([protected]@gmail.com).

Thanking you

Yours
Lakshminarayana

Hi, I ported my no back to AIRTEL from IDEA last month on 18th March with commitment given to my for full network coverage. But unfortunate to see that there is no improvement in the services. I raised the issue with the appellant Authority as well but till now I have only given assurance. I have lost connect from society whenever I am at my home and incurred loss in my professional world. Now I am stuck with AIRTEL for next 60 days as I got my no ported just 30 day back. Pls find the trail below mail from me and AIRTEL. In the last mail they claimed to visit my home but no one till now has visited my home which is on the First Floor. Interestingly when I received a call on my one handset with AIRTEL no the signals were so week that even they admitted the fact that yes I was right and they had to call my other no of IDEA. May I request you to kindly help me as I have lost hope from AIRTEL. Dear Dileep Kumar Sharma, This is with reference to your email dated 18th April 2015, regarding network issue for airtel number [protected]. Basis our discussion, we would like to inform you that we have checked and established that on receipt of your complaint, we have raised service request and our technical team has conducted a network survey in your area. The team has confirmed availability of adequate outdoor coverage in your area; however, in deep indoor and basement the coverage may be weak. For your information, the strength of signals on your handset screen can vary due to the atmospheric conditions and topography affecting the radio waves. Further, we have taken your address as an input for future planning and we will keep you updated on the same. We appreciate and value your feedback as this helps us in planning our future network augmentation. At airtel, we value our customers feedback. We would like to assure you that your feedback will be used to improve our products and services to ensure that your experience with airtel is a pleasant one. airtel regrets the inconvenience you are experiencing. We assure you the matter will be resolved at the earliest. Your suggestions/feedback are always welcome. airtel regrets the inconvenience caused. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Vikrant Ahlawat bharti airtel limited [protected]Original Message[protected] From: Dileep.[protected]@tataaia.com To: appellate.[protected]@in.airtel.com Cc: [protected]@gmail.com Sent: 18/04/2015 07:36:21 PM Subject: RE: [|BAL|Ref14343351|] PORTED MY NO BACK BUT NO IMPROVMENT ([protected])...URGENT Dear Asha, I think you are understanding but not admitting the fact that how can I deal with NO COVERAGE/NO NETWORK/CALL DROP issue at my home. Pls suggest as I am raising my concern after 30 days of the Portibality.If you cross check your record I raised my first issue on 18th March¿not on 18th April which is today. Pls suggest as I have already given 30 days to AIRTEL. I am stuck with you for next 90 days and cannot take it for even one day. Pls appreciate I am paying for the services. Also I can¿t be staying out of my home just to help you to understand your ¿No TIMLINESS¿ assurance. My 100% of job requires unintrupted network and coverage. In fact I should not get banishment from the society if I am at my home. Thanks & Regards Dileep Kumar Sharma Branch Head Tata AIA Life Insurance Company Ltd. 1st Floor, 16 Community Centre, New Friends Colony, New Delhi 110065 Mob. : +91 [protected] Email : dileep.[protected]@tataaia.com cid:image002.[protected]@01D04A13.C02E2CB0 "Defeat the DEFEAT before DEFEAT defeats you" From: appellate.[protected]@in.airtel.com [mailto:appellate.[protected]@in.airtel.com] Sent: 18 April, 2015 19:26 To: Sharma, Dileep Subject: Re: [|BAL|Ref14343351|] PORTED MY NO BACK BUT NO IMPROVMENT ([protected])...URGENT Dear Customer, This is in reference to your email dated 18/04/2015, regarding network coverage issues on your airtel number [protected]. airtel regrets the inconvenience you have experienced. We have cross verified your account details and we would like to inform that concern on network issue, our team is in implementation and approval required to process the same, also there is no feasibility to commit a timeline for the resolution right now but rest assured the team is on the job for the best fit solution. Your feedback acts as the roadmap for our planning and decisions on network deployment and we have noted your address for the same. Network enhancement also involves clearance and approvals from local authorities and owing to these other external factors it may not be possible to provide you with a specific time frame for resolving your specific concern. Please be assured that we are personally looking into providing the resolution to the highlighted network concern. We seek your kind cooperation. Our effort has always been to provide enhanced customer experience. Your valuable feedback is noted and sincere apology for any lapses from our end. airtel appreciates your business and always welcomes your suggestions/feedback. Yours sincerely Asha R bharti airtel limited [protected]Original Message[protected] From: Dileep.[protected]@tataaia.com To: appellate.[protected]@in.airtel.com Cc: [protected]@gmail.com Sent: 18/04/2015 07:18:51 PM Subject: RE: [|BAL|Ref14339648|] PORTED MY NO BACK BUT NO IMPROVMENT ([protected])...URGENT Dear Asha, Thanks for your response. Let me inform you that I did not raise any dispute regarding billing charges. The concern was raised on the basis of the NETWORK/CONNECTIVITY at my residance¿not at my office.Your techician visited my office(addres mentioned below) and promised me to pay visit at my residance and no one visited till now. I before porting my no enquired and was pormised to give me full network at my home address. Now This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. Dear All, This is to inform you that I ported my mentioned mobile no from IDEA to AIRTEL last month on the basis of the commitment given by you sales team that your services have improved.But I feel cheated that you have worst services. At my residance I have been facing issues from call drop to singnal going to ZERO. Intrestengly I have maximum Signal in my best room is only 2 bars.I reported this issue to your Call center to Mr Sandeep Singh on 22nd March @ 17:56 hr. Today when I called up to check the status on it I came to know that there is no complaint taken on my behalf. When I insisted to speak to your Manager I was told by Mr Ramanjyot that I would receive the call back in next 10 min time but I have not received any of the call by the Manager. I would like to understand as what for I am paying. In case you fail to give me the services do let me know so that I can go to another cellular provider. thanks & Regards Dileep Kumar Sharma Branch Head Tata AIA Life Insurance Company Ltd. 1st Floor, 16 Community Centre, New Friends Colony, New Delhi 110065 Mob. : +91 [protected] Email : dileep.[protected]@tataaia.com

Subject: About unfair policies your company opts about me Sir/Madam, I've been polite a number of times, please excuse yourselves for forcing me to type like this. This network provider is not giving me my 3g services. I'm a airtel 3g customer from last 17 18 months and everything was going fine. But from last 6 days, they've completely stopped my 3g services. I'm having my 3g bill plan activated with more than 500 mbs remaining. Everytime I talk to their customer representative, they say that 3g services will be activated within 30 minutes but it has been 6 days. Yes, my validity is getting trimmed everyday. I've spent 13 rupees having random arguments with customer care service, but none of them resolved my issue. 13 rupees means I've spent 78 minutes in these days talking to them. Every airtel customer I know is enjoying 3g services except me. Please resolve my issue quickly or I WILL TAKE MY PETITION TO THE DISTRICT CONSUMER CELL. I've spent my 141 rupees on this plan and I will not let this go like this. Regards Shivaji Mahendra [protected] Sri Ganganagar, Rajasthan

Hi Team, I have taken a Airtel 4G Wifi connection on 16th April 2015. The Technician Mr. Muthu Raj came and gave a demo. I was happy with the demo and asked to install and he installed the router and modem and told forgot to get the SIM Card. He promised to get the same on the same day as the installation was done before lunch time. This connection I took from Airtel Jaya Nagar 4th Block outlet and Ms Guna Sundari was the one who was reaching out to me. She pormised me to get the SIM activated by next day without fail. They have sent the SIM on Friday Afternoon and mentioned that it would get activated by end of the day. Next day 18th was karnataka Bandh and nothing happened. I reached out to her Manager Sovon ( I guess) and he mentioned as it is Bandh hence it will get activated on Monday morning. I am still waiting for the SIM to get Activated. I have been transfered back to Bangalore and previously I was having BSNL which I surrendered hence had to get this as Team promised faster connection. I did venture into Airtel Wired as used it in the past for around 4 years in bangalore. But as Wired would take time hence opted for this. Really pathetic service. The eagerness to get the antena and router and to take 2500 is not there in enabling the SIM card. My 4G number is [protected].

Dear sir, I taken post paid connection 5 days back but still . sim is not activated . my new connection ph no is [protected]). My company letterhead with stamp & all proof given to begum pet airtel office .i visited 2-3 times to aitel office but they are saying pending from chennai . pls active my no today.

I have taken corporate(IBM India pvt ltd) airtel connection in 2013, airtel no: [protected]we are making the payment every month ontime.July, 2014: we made payment 9200/-rs on 11-Aug-14 from my colique account No [protected] (since he barrow money from mine) and he went US states and i don't have contact with him farther.Oct 9, 2014: I needed money, so i requested airtel team in email, please refund outsatnding amount rs:-8213.00 to my address by releasing check and i asked them call me immediately if you have any calrifications.( since airtel bills paid automatically from rs:9200 last 3 months(july, August, Sept 2014)) OCT 11, 2014: I got a call(to +91-[protected]) from Nodel offer name: Arivind Kumar B(from no:[protected]), he took my bank details(SBI Account Number [protected] ) to refund the money . and i clealy told him transfer the money to SBI Account Number [protected]. and he said okOct 14, 2014: I send an email to airtel team same what we discussed in the call, and my account details.Oct 15, 2014: But airtel team refunded rs: 9200 /- to account: [protected](colique) without informing me. and that too I don't have contact to my colique to ask.oct 17, 2014 : I received email from airtel team as "Basis our conversation on 17th October 2014, we would like to inform you that we have validate records and found that amount is already reversed into your account on 15th October 2014.".OCT 17: 2014: I verified my accoount details(SBI Account Number [protected] ) i didn't receive money to my account.after couple of email airtel told me, money refunded to the same account where debited money from account.Here my Question is " I clearly i send and email and informed to airtel team via voice call .Please transfer the money to given account but they transfer to account No [protected](refunded to the same account where it has been debited) even thay took my account details.if they are refunding money to the same account where it has been debited, why thay are calling me and take my account details(another account)to refunded the money to another account.Why they didn't told me before they refunding money.Now, Airtel team is saing, sorry for that.But money i didn't get receive.Just thay are telling " We regret to inform you that the amount of Rs.9200/- has already been refunded to the same account where it has been debited, further there is no option for us to transfer it to any other account. "I am demanding to airtel now, i want money to given account. Please help me on this.Attached email for evidance and conversation records.call me on my no: 91-[protected] and email id : nl.[protected]@gmail.com

I applied for a new connection in feb 2015, but bcoz of there is no port available I didn't get the connection, I paid 1100 rupees. I called 100 times for the refund but everytime they say 21 days. Its disguesting to ever refer Airtel to anybody. I will put and FIR against Airtel for doing fraud. I want the amount to be refunded within 24 hours. Its a idiotic service provider. Lot of curse to the whole Airtel team. If you don't wwant to refund just clear to me, I will consider it is given as charity amount.

dear sir, I have been intimated that the bill for the month of march 2015 against my post paid mobile No. [protected] is2692.97 which is totally unjustified. I am regular user of air for last more than 02 year and have never received such a hiked bill so for. My usage never exceed more than 600-800 which was exactly as per my usage. Again this month my usage is not more than 600-800 but bill shows more than Rs. 2600 which is not my usage. Meanwhile, i lodge complaint on customer care service who told me that there was error of 829 which has been adjusted but this hiked bill is not my usage. I have also paid bill for the month of March and April amounting to Rs. 1500. I assume this hiked bill as harassment from your side i shall not pay this amount and request you to waive off the excess amount. Further you are also requested to not bared my no. and in case you bared my no. any loss happened to me in this respect, you shall be responsible.

I have made an application for installation of broadband cum wifi connection at my home for which i have made payment through cheque. The person from airtel assured that it would be installed by a day or two. It's been 5 days now and i've received no response instead of regular reminders. Reference : applied for land line no[protected] city- raipur (C.G)

I M.NITHIN BEARING MOBILE NO:[protected], CHENNAI, MY DADDY RECHARGED AT ROORKEE, UTTARAKHANADA, ON 15/04/2015, AMOUNT RS.100/ & APPROX. ON 12/03/2015, AMOUNT RS.100/ BUT NOT RECEIVED TALK TIME AMOUNT .TWO MONTHS BACK MY NUMBER WAS PORTED TO IDEA.PL. LOOK INTO MATTER & INFORM ME AS EARLY AS POSSIBLE. M NITHIN [protected]. M RAMESHWAR REDDY (DADDY) [protected].

Please provide as much information as possible...I had recharged my blackberry 9860 phone (Airtel no-[protected]) at rs 399 for BBM+net browsing with the validity of 30 days on 1st April. Fascility is not provided till now 20th April. I had made complaint on customer care 5 times but not any step is taken regarding the complaint.

Dear team Very poor service you people are providing as i recharged my number with 100 rupee amount on dqted 14 april 6:44 Mobile No.[protected] Recharge Rs 100/ on[protected] at 10-30AM through internet money deducted but not recharged till now . therefore i called on your customer care on dated 14th april time was 6:44 pm and call was about 15 minute and called number was [protected] through my number [protected] ang your agant asked me tha 60, rupee balance which is not reflecting in my system so that i logged a complaint whixh will be resolved within 2 days but still not resolution provided and also i did not received any complaint number so please lestin that call and give me resolution as soon as possible call me on my number [protected] on urgent basis and revert m money baxk also guide your agants ti tackle customer properly

i bought an airtel sim from a certified airtel store. After a few days i received a message stating that i haven't submitted the required documents which i had. I then called the customer care and asked them about it. they said that there were no such issues with my number and my services won't be blocked. but today in the evening my services were blocked and then i called them up again. Told them what the problem was then they tell me to go all the way to the airtel store again and submit my documents. they then tols me that my call was being transferred to a senior executive but they hung up. They did this twice i.e hung up my call. the third time i called them and then told my problem again and this time to a senior exec. But i still haven't received any help from them even when they are telling me that they have the required documents

Hi I took new 4g connection for 3999/- rs. When i connect the device its still saying the 4g not registered and limited service. When i call the customer care they ask some Non-sense questions and they don't even give me the relevant answer. When i wanted the new 4g connection they made numerous call now after getting the connection no one responds to it. This is very pathetic service provided by airtel

YESTERDAY MY AIRTEL MAIN MOBILE BALANCE GOT DEDUCTED FOR RS.128. I CALLED AIRTEL AND THEY TOLD ME THAT I USED DATA PLAN. THEY ALWAYS TELL EVERYONE THE SAME THING THAT THEY USED DATA PLAN. I ALREADY HAVE DATA PLAN RECHARGE FOR DATA INTERNET. I HAVE 2 WIFI CONNECTIONS AND I USE WIFI, I DO NOT USE DATA PLAN. AIRTEL IS NOT READY TO REFUND THE MONEY AND BLAMING ME ASSUMING THAT CUSTOMER IS TELLING LIE. IT LOOKS THAT IT IS THE HABIT OF AIRTEL TO SCAM DEDUCT THE BALANCE FROM CUSTOMER MOBILE. I HAVE TAKEN THE NODAL OFFICE DETAILS AND I WILL COMPLAINT THERE AND ALSO IN TRAI. AIRTEL HAS VERY BAD HISTORY OF DEDUCTING BALANCE AND DOING SCAMS.

Its been a while that i've have been extending my data plan on both my numbers ([protected] & [protected])after i get a call from customer services about the usage got consumed.I have changed my plans several times to get extra data usage. But to my surprise, The 4GB data that i now avail on my iphone get consumed only within 10 days of my bill date. Previously when i got 2GB data then i had never consumed it all in a month.This is all after i mostly stays in Wifi Zone at home and at work place. The Complains on services is DEGRADED.Moreover the customer care calls take hours to answer, a lot of times go Unanswered, and even after making through the call the customer care People just tell about new plans, are mostly not understanding the Problem. I'm Highly disappointed. Im attaching photo proof along.Kindly go through it, provide me the detailed usage reorpts and solve the issues as soon as possible. Brijesh Saxena [protected] [protected]

Dear Sir, We are very much distressed and feel cheated by the acts of your executive Mr. Soumen Gupta ([protected]) . As per the attached mail he had asked us to deposit Rs. 1146/- so that our Broadband connection at our no 40032713 could be restarted. We had asked for a disconnection in the Month of November 2014 and we had got a disconnection request from you regarding this on Nov 20th 2014. We did not have the outstanding amount of Rs. 1146/-, but in spite of this we paid this as we were assured by Mr. Soumen Gupta that the connection would be restarted with the new plan as mentioned in his mail which is attached herewith. But in spite of paying the amount on 7th of April 2015, the connection were not started. In fact Mr. Soumen Gupta told us on 8th of April that due to some technical fault it could not be started and it would be started within next 2 days. But since the more than 10 days have passed and nothing has been done. In fact Mr. Gupta has stopped attending to our calls. He is neither receiving our calls, not does he have the courtesy of calling back. We are very much surprised at this behavior of your marketing executive. In fact this kind of irresponsible behavior is earning a very bad name for your organization. We think that you would not like to risk your reputation as a dishonest organization as you are in service industry. Hoping this to be in order and looking forward to and immediate response from your end, Rgds Naresh Nahata Vishesh Peripherals [protected]/[protected] From: Visheshgroup [mailto:[protected]@gmail.com] Sent: Friday, April 10, 2015 4:53 PM To: Soumen Gupta (a_Soumen.[protected]@airtel.com) Subject: FW: AIRTEL BB CONNECTION ( A/C ID[protected] Importance: High Dear Mr. Gupta, We regret to inform you that the said Broadband connection at our place has not been started as yet in spite of our payment of Rs. 1146/- being made on 7th Of April 2015. We were assured by you on 8th of April that the connection would be restored within 2 days as some technical fault has taken place in our locality from where this connection would be provided. But we regret to inform you that in spite of all these assurances nothing has been done till now and we are yet to get the BB connection. As a result of this delay, we are incurring huge losses as we are not able to service lot of important documents on the net. We would once again request you to kindly get the connection installed immediately without any further delay. Rgds Naresh Nahata Vishesh Peripherals Kolkata From: Visheshgroup [mailto:[protected]@gmail.com] Sent: Wednesday, April 8, 2015 11:05 AM To: 'Soumen Gupta' Subject: RE: AIRTEL BB CONNECTION ( A/C ID[protected] Importance: High Dear Mr. Gupta, As per your mail we have already deposited Rs. 1146/- as payment in you’re a/c thru internet bank transfer. We have already got the confirmation mail regarding this from your end. But we are very sorry to state that our connection has not been started as yet. The BB service is not yet started again afresh. We would request you to kindly restart the service w.e.f today i.e.[protected] as per the new plan which you had stated in your mail. We would also request you to kindly start billing only when the connection services has been restored. Rgds Naresh Nahata Vishesh Peripherals Kolkata From: Soumen Gupta [mailto:a_Soumen.[protected]@airtel.com] Sent: Monday, March 23, 2015 3:20 PM To: [protected]@gmail.com Subject: AIRTEL BB CONNECTION ( A/C ID[protected] Dear Customer, As per our discussion in the last week of Feb-2015 I have offered you to keep your airtel bb connection in Rapid New Plus 1099 ul plan with 40 GB FUP & a Bandwidth of 8 Mbps. Also offered you a waiver of Rs.2700.00 on the outstanding amount against your Disconnection Request vide SR No[protected]. Your new plan has been activated now but your outstanding is not clear…Your current outstanding is Rs.3846.28 among which you are supposed to get a waiver of Rs.2700.00. So request you to pay Rs.1146.00 as soon as possible. Thanks n Regards, Soumen Gupta Customer Relationship Executive (Post-Sales Support)-WBO Circle +[protected] ====================================================== “If you light a lamp for someone, it will also brighten your own path”

Dear Sir, I am airtel subscriber. My Mobile No. is. [protected]. I have recharge 249 .00 Pack for 3G internet connection with HDFC Net banking ( Ref. No.[protected] dtd. 16.04.2015) & Recharge with Rs. 40.00 through HDFC Net banking ( Ref. No.[protected] dtd. 18.04.2015) but till date neither 3G started nor mobile recharged. So, please look into the matter and resolve the problem.

I'm using Airtel 3g from a long period of time. And I was actually happy. But from last 4 5 days, my 3g services are suspended because o[censored]nknown reasons. In having my 3g internet pack active but I'm not getting any 3g signals on my phone. My validity is obviously getting trimmed everyday as I'm not able to use my 3g. Everytime I talk to customer care, they say that 3g plan will be activated on your number within 30 minutes but it has been five days. They always send me the same regenerated sms displayed in photo but my 3g problem is as it is. This is really not good. It's my first and last complaint here and my further complaints will directly go to consumer forum. Thanks. Shivaji Mahendra [protected] Sri Ganganagar, Rajasthan