Airtel Complaints & Reviews

Telephone/Account Number Amount DueDue DateNo. of Invoices Unpaid[protected]IMMEDIATE2Although we have ALREADY made following payments towards our account we are advised to pay bills generated seperately 1. Initial payment of Rs. 5612/- where 5 + 1 (06) months uninterrupted Internet service. 2. Second payment of Rs. 3950/- inclusive of 300 for payment of overdue payment and advised plan of 3650/- for 5 + 1 (06) months uninterrupted Internet service. If the bill was generated at your end, as advised in your e-mail, WHY did your sales executive did not inform us about this then and there, if in case, we would had been aware of your such hidden bills, we would not have recharged the same. We are SHOCKED and utterly dissatisfied with the kind of advise and service provided by you which is misleading and we are being called many a times for bill payment in spite of paying money in advance. But we are been treated as if we are not paying bills. This kind of an harassment is not expected out of such a BIG BRAND NAME We are now forced to send the above details of dissatisfaction to TRAI. We now are NOT inclined to be CUSTOMER of AIRTEL nor do we recommend it to any of our near and dear ones but such an incident has to be reported so that some more customers like us are not put into trouble again.

Its been a while we have been complaining about the speed, we have done several complaints, several plan changes, several visits by engineers have been done, but NOTHING has helped, we have changed our plans several times, the amount increases, and services DEGRADE. Moreover the customer care calls take hours to answer, alot of times go unanswered, and even after making through the call the customer care people just tell about new plans, are mostly not understanding the problem. Highly disappointed and tired customer!!

1. This is regarding deduction on amount from my main account on 18th apr 15. Around rs 300 were deducted without any reason and data of 400 mb was also deducted. 2. There is no answer with customer care executive of yours and when I asked that I want to speak to senior executive then my call was disconnected. 3. This is not expected from a reputed company like airtel. 4. Same thing had happened with me in 13 mar 15 also where my 750 mb data was deducted from my data pack. 5. When I am using 3g data pack and I always turn my "mobile data" off whenever I am not using it. 6. Keeping in mind the above things I would request that my amount to be credited back in my main acct alongwith data pack. 7. Your senior executive can call me to update me regarding the same. 8. An early action will be highly appreciated. Regards

DEAR KULWINDER SINGH JI I AM SHOCKED ABOUT MY LAST BILL THAT IS RS. 409.78. IN THIS BILL THEIR IS NO ANY RENTAL PLAN IS GIVEN. YOU ARE ONLY CHARGING FOR NET. WHY THIS HAPPEN TO ME??? OR THIS IS YOUR BASIC POLICY FOR ANY CUSTOMER WHOM PORTING FROM ONE NETWORKING TO OTHER. FOR ME THIS IS NOT THE FIRST TIME, I AM PORTING..SO PLEASE CLARIFY THAT WHAT ARE THE BASIC RULES FOR PORTING TO OTHER NETWORK. MY BILL PLANE WAS 299 WHEN I HAD COME ON YOUR NETWORK BY PORTING FROM OTHER NETWORK. YOU WERE CHARGING ME FOR ONLY MIN DAYS ON BILL PERIOD BY MY PLANE WHICH IS 299 COMBO. SO PLEASE DO CLARIFY ME YOUR DOUBLE STANDARD MEASUREMENT FOR THE CUSTOMERS. MOST IMPORTANT QUESTION IS THAT ON WHAT BASIS YOU HAVE TO CHARGE THIS AMOUNT RS. 409.78 TO ME, I HAD ALREADY PLAN 299 COMBO. I THINK THIS VERY IN LOGICAL AND OUT OF RULES AND REGULATION.

I am subscriber of Airtel Prepaid service my mobile no. is [protected]. I recharged with Rs. 175/- 1 GB net pack on 15/4/2015. On 18/4/2015 there was Zero balance in main as well as net account.I immediatly I dialed 121 and got in touch with customer care executive of Airtel she told me due to some techniqual problem my net recharge could not activate therefore amount deducted from my main account and within 24 hours my net account will be credited with 1 gb data usage. I was not satisfied with the answer therefore she transferred the line for her senior executive and i surprised when the senior executive informed me that I used 1 gb data usage on 18/4/2015 at 2.00 . When I asked him could he give me the details of my net use but he denied to give me the details of data usage. There was difference between the information given to me by customer care executives. The airtel has cheated me I will go to Cosumer court against airttel for justice if don't get right feed back from the Airtel. Mr.Pradeep Kamble Address - Lambodhar Sagar Co-op Hsg. Sociaty, Devgaon, Murbad, Thane Mobile No. [protected]

I have bought a 4G enabled handset but I'm not getting a postpaid airtel 4G connection. I'm calling airtel customer care everyday but none of the representatives can provide me the info about a new 4G postpaid connection. My airtel number is [protected]. Please help me to get a new airtel 4G postpaid connection.

4g number- [protected] first camplaint date- 3/4/2015 no. 61134695 second camplaint date- 7/4/2015 no. OT[protected] third camplaint date- 10/4/2015 no. 61267563 fourth camplaint date- 18/4/2015 no. OT[protected] all camplaints not solved... network problm. speed of 4g- 0.05 coming

I have always been paying my monthly bills on time by the due date..Since, last two months, despite making timely payments and having received the confirmation SMS for successful transaction, it's not being posted correctly in their records. I have been calling up the customer care on 121 almost every alternate day & gave them the transaction ids of the payments made in both the months, however they have not been able to track it.. The funniest part is, when you look at the outstanding amount on their site, it shows zero outstanding, but I still keep getting threatening SMS & mail reminders on daily basis. And, their customer care executives are not ready to patiently listen & able to track down the payment.It's quite frustrating.

I wish to complain about Broad band connection that I purchased on 15th April 2015 indore(M.P). I m complaining because your agent will not provide me connection within a 2 days.your customer agent name Mr.Sagar Chochan from Concept information Pvt Ltd indore (M.p) india.he also not attending my calls and not giving me proper response. i am submitted all the amount, i full filled all the terms and conditions, but my connection is not done. I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within 2 days I will file complaints with the appropriate consumer agencies and consider my legal alternatives. .

Sir / Madam, My Mobile Number: [protected] Place: Chennai AIRTEL had deducted around Rs. 200.00 each on April 9th, 13th and 18th from my pre-paid account, totalling almost around Rs. 600.00 within a span of one week. When I called the AIRTEL to complain about such a deduction without my knowledge, they tell me that there were international calls made from my number. Unfortunately, neither do I have anyone outside the country whom I can call nor any international number registered in my call log in my mobile phone. But there is a number registered in their data (AIRTEL), the number being ([protected] on 18th April). I seriously doubt that the AIRTEL operators are using my number to make international calls while deducting the amount from my account. The question is: a) how can I make an international call and yet the number does not get registered in my call log in my mobile? b) How is it possible that each time the call amount remains exactly around Rs. 200.00 on all three occasions? When we called the call centre executives (their names are: Yazhini and Anuja) were not able to give any clear answer, except repeating that there was an international call from this number and so the amount has been deducted. There is no way of contacting any higher officials to make our complaint. Hope you can help us. Yours sincerely, Sr. Fatima Mary

Myyself Ranjeet Srivastava working in a hotel as a general manager, my complain is without activation of any paid services from my end but when i recharge last evening of rs. 100 after some time my balance gets rs. 00 after that again I have recharge rs.100 again my balance gets rs.00. This is to bring to ur notice that before this i was using 3G internet only, than i have tried to use ur voice call service & i am sorry to say that i will not use voice call service & internet also until my deducted balance will be back in my account. Pls take necessary action and short out my issues.

Company Change my mobile plan without any reason. And when I complaint to reactivate my previous mobile plan, first they ask document to reactivate my plan and after that they informed me my previous plan is no longer available and suggesting to take another plan but the thing is that my colleagues are using the same plan currently then how this plan doesn't exist. Company not informed me any thing about changing my mobile plan. And when ask about that they said we send a SMS regarding that changing. But I don't received any kind of SMS regarding mobile plan change. Another thing I am talking about Plan RA 10 CUG 199 & Company customer support guy informing me about RA 10 CUG 300 plan. I don't know how is it possible that rising input costs, price of products and services is only for me. # I already know 10 to 15 peoples who are running that plan continuously without having any problem. For reference I am attaching Thanks & Regards Shailender Thakur M. No. [protected]

Dear Sir / Madam This is in regard with my post paid airtel account no [protected] Bill. I had taken this number as a prepaid number primarily. Later some Sales executives showed some attractive plans and asked us to convert to post paid .. Now we have 2 connections taken (Both SIM got converted from Prepaid to Post paid) Now my out going calls were barred because my previous bill was around Rs.2900/- and the Customer care Executive told me on 17th April, 2015 that if I pay Rs.1221/- My connection will be retrieved. I paid Rs.1300/- and called the Customer Care - I spoke to Mr.Chandru first and he said that he will release the line and said that my Connection was barred due to the Credit Limit has Crossed!! But still he will release the Connection.. I told him that even if he releases my line, again my connection will be barred on the following night and again i will have to call the Customer Care!! and so what is the point in releasing the connection .. and i requested him to increase my Credit Limit - he said he cannot do it as he has to follow some process. I requested to put me through his supervisor and waited for 5 mins and Mr.Reegan called me from [protected] and told me that I will have to clear all my OUTSTANDING only then he will be able to increase my Credit Limit as it is automatically done by their SERVER!! - If the Server does everything - Why should Customer depend on AIRTEL CUSTOMER SERVICE? I was upset about his answer and requested to put me to their Manager and I spoke to Mr.Amesh, whose tone was never willing to serve me and I repeatedly was telling the issue that I am facing with Airtel's Credit Limit concept. He said the same that he wont be able to help me, so I requested him to give the Nodal Officer's Contact number. He said that the Nodal Officers work only from Monday to Friday. and still he denied with a rude tone. I told him that I wanted to talk to their Manager and not their Team Lead. Then I spoke to Ms.Sudha Ganesh who again said the same conditions that I have to pay the entire amount of Rs.1698.52/- and then she asked me to send an email requesting to increase my credit limit to [protected]@airtel ... huhh... I am exhausted.. I had to disconnect the call. I was really not able to continue talking to them, because I felt that they were just as ROBOTS If any Nodal Officer reading this complaint.. Please try understand from the Customer's point. Customer's don't really know about Credit Limit and all .. Nowadays Sales Executives don't give complete information when a Customer is taking a new connection. And Customers completely likes to depend only with the Customer Care Department. and if you had hired Candidates who is not willing to help a Customer, then there are many chances to lose Customers. I know that AIRTEL has huge volume of Customer.. and If one Customer (Like me ) goes out of Airtel.. I'm sure you will really not be worried. Only the Customer has to bear all the pain to take a new connection from another network. I don't think I will be given a proper resolution for this issue. I am sure that there are other Customers who has the same issue. I really lost the hope with Airtel just because of Ms.Sudha Ganesh - Customer Care Manager (Chennai) Mr.Amesh - Team Lead - Customer Care (Chennai) Mr.Reegan - Supervisor - Customer Care (Chennai) Mr.chandru - Executive - Customer Care (Chennai) I am trying to reach the Nodal Officer on + 91 [protected] - but the number is no good.. I am still not expecting Airtel to help us.

Hi, This is chirag dave and i am used your pos paid connection last march 2014 to 31 dec2014 and i paid all bill but in my account 1600 rs is pending i have all ready paid all bill so i am not give any rupees for my side other wise i am go to consumer court so please i req you tell your person don't call i am officer person in market my reputes on is very high i hope you under stand my problem. qury is your system and some communication gap. Regards, CHIRAG DAVE KALOL([protected])

please help me to get tower of my number [protected], i am using last 3 years. recently 13.04.15 i recharge of 97 rupees internet pack. Because of no electricity my phone was switch up, after charge there is no tower. It is my humble request please help to active my number soon.

my name is Astaban Aditya Kumar Limma Iam using this number [protected] last 3 years, recently i put internet pack for one month. i came to odissa and I used this number, because of no electricity my phone was not charge. After charging when i am opening no tower is accepting. So please help me to have the number active.

i have number of time given airtel complaint about 3g covergae issue internally at my home airtel is sending me copy paste reply like Please be informed, that it is our continuous endeavor to provide high quality service to the satisfaction of all our customers. However, despite our constant efforts to provide full coverage and high quality network in all areas, we are unable to achieve complete success due to external factors beyond our control. Your feedback acts as the roadmap for our planning and decisions on network deployment and we have noted your address for the same. Network enhancement involves clearance and approvals from local authorities and owing to some external factors it may not be possible to provide you a specific time frame for resolving your specific concern. We thank you for your continued patronage with us. From last 6 months same ans i have given them from which tower i recieve network also my area is congested and its open then also above reply every time The biggest joke is even applealte authority is not listening to my query

I am using your mobile post paid service bearing no. – [protected] for last 5 years or more. For last few months I am a bit irregular in my payments due to some personal constraints. On the Month of February 2015, I had an outstanding of Rs. 2544/-. An executive on behalf of AIRTEL had came to my residence on 8/03/2015 to collect the payment. He told me that if I make a payment of Rs. 1500/- he will give me a waiver of the balance amount. The waiver will be updated within a week and I will get a message for the same. It is now more than a month and the issue is still pending. The details of the payment made are as follows: RECIEPT NO. 9625243 RECIEPT BOOK NO. 310 RECIEPT DATE 8/3/2015 AGENCY KONEXIONS PAYMENT COLLECTOR RAM KEWAL COLLECTOR'S CONTACT NO. [protected] ACCOUNT ID [protected] CHQ NO. 184965 CHQ DATE 8/3/2015 BANK ICICI AMOUNT 1500 I do u’stand that I had made a late payment but I feel cheated with this wrong promise from your company person. I, thus request you to kindly look in to the matter & do the needful waiver at the earliest. Regards, Sudip Das Gupta B – 51, Sarvodaya Enclave, New Delhi – 110017. Alternate No. [protected]

I have bill pending of mobile no [protected]. I also paid all balance with penalties at your office Manewada squre Nagpur. But till date my number service not start. So i request yOu to pleAsE look in matter & start my service as eary pOssible

i s.v.s.amrutharao recently i lost my mobile no is [protected] i contacted our airtel showroom what they said sim is another name it seems mistake where i dnot no please check up my call recards if you want my contact phonenumbers please issue duplicate sim [protected]