Airtel Complaints & Reviews

I have requested for change in ownership of mobile connection from corporate to personal name. I had given the request on 1st of April and was told that it be will find in a weeks time. I got a call from an executive for address verification on 2nd April saying that he would cost my house the next day but it didn't not happen. Later after two weeks, on 14th of April, my number for suspended all of a sudden without any notice. When I reached out to the customer care all they have to say is send a mail with any address proof scan and it will be done. I did that and after which I got a call from back end team saying the person will come home for verification and it will take 24 hrs. I blasted that person over call and he promised that he will send an executive by 8am next day and the number will be activated within 4 hours. Again it didn't not happen and I called up the customer care and they were absolutely useless and all they said is you will receive call from back end team. At last the verification person came at 11 am on 15 the April and verified and confirmed. But till now (8.30 AM on 16th April) my number is inactive. Just that these people are taking customers for granted and do as they wish. I hope this forum helps me out and make them realize how important this is and customers are not fools.

I have been using airtel [protected] and many a times a have faced this problem of sudden balance deduction . When asked, every time I am fooled around of internet being used on my phone(samsung hero) . It has happened recently twice in four days, 70 rupees have gone this way. 37rs and 33 rs... I wish my money to be refunded, else m opting for portability. I am highly disappointed this time with airtel. Dates : 12th and 15th april, 2015

One day suddenly I got a message Skillderby service has been activated on your no. When i complained about this deduction, airtel customer says u clicked on ad in any site that activated this service. It is not possible and illogical too that clicking on an ad on any site will deduct balance from my airtel prepaid account because I was using mobile internet. The second customer care executive said same thing exactly same.. These cc executives dont have brains and just say what the read over their system and stick to that even without wondering what does that mean... Mostly used mobile service provider is deducting money exactly mean a fraud... I will sue these peoples... My mobile no : [protected]

Hi Team, I am Ankush Sharma, My numbers are [protected], [protected], [protected], [protected], [protected], [protected]. I am facing a problem, wherein whenever I make or receive a call at residential area; I & the other party get a weird background noise & then we both couldn't hear each other, then we have to disconnect the call & try calling again. I am facing this problem from 25th Mar 2015 on all the above mentioned numbers. Initially I thought that its a network congestion error & would be rectified automatically, however I was wrong. I thought of registering a complaint for the same, so that I can get a resolution & this problem would be rectified. Today is 14th Apr 2015 (Approx 1 month) that I am facing t he same problem. I have registered few complaints. The complaint numbers are as follow: 61047016, 61233975, 61047020 & 61079032, if I check the status of the complaint, it says CLOSED. Now I do not understand that if my complaint has not been resolved then how can they close the complaint. Every time I call the customer care, they say that it will resolved in 24 hours but I am helpless. This problem is increasing in my bill as well because whenever I make call 7 the other person picks it up, the call gets disconnected after couple of seconds & I get charged for 1 minute, which means I am paying approximately 5 Rs for 1 minute call. This is so disappointing that even after having the best service provider of India (As per Airtel), I have to crib to talk over a phone, why the hell am I paying to this service provider. I would request you to do the needful. Thanks, Ankush Sharma [protected].

Sir/Mam This is to state that I ported my two numbers ie from idea to airtel [protected] [protected] The numbers got port yesterday i.e 14/04/15 from yesterday I am facing a problem on both number that whenever someone calls on these above number somtimes it rings but most of times computer says please check the number you have called dial kiya gaya number sahi nahi hai. I even called 4 times on your complain helpline 198 but got no response feom there as they told me lastly to go to airtel dealership and show the problem to them . Then i had gone to tell my problem to airtel dealer i showed in front of him by dialling my numbers from another cellphone the computer said the same thing please check the number you have called and immidiately he denied to take any complain saying that I wont take any complain its not my headache and this is not a centre where you can complain. Is this your company way to deal with the consumers I ported my numbers thinking airtel would be better than idea but got seriously so poor response from the company please see to matter and get it resolved as soon as possible its request. As I am business man i am facing loss due to this problem. Kindly resolve it as soon as possible Airtel distributor (Who denied to take any complain saying its not my headache) - K K Enterprise Rishikesh (Uttrakhand) Sent from my iPhone

I have taken a card of value rupee 1 /- which gives 10 local/national sms with validity for 1 day. It is given on the card that process fee is 0.89/- and service tax is 0.11 rupees. I have been charged an excess amount of rupees 2.60 after dialing the pin *120*<16 digit pin>#. The given process which says to dial *121*3*<16 digit pin># is also not working.It always gives an error code 11. Why was excess amount charged from my mobile? Serial Number of card used by me is [protected]

[|BAL|Ref14191808|] ACTIVATION OF [protected] (SIM NO -[protected]) It has been more than 15days that i have been trying to sort this out. Kindly look into this and let me know. The number has to get activated. As per the recent development i understand Order ID is pending from Airtel. Let me know when can this be sorted out. This kind of service is not expected from airtel being the no.1 in customer service.

I took dongle from airtel salesperson on 11th apr but till date ie 16th apr it is yet to be activated. salesman has given very poor response. He does not attend to any calls. Whenever I contact airtel toll free number they respond by saying that I have to give the mobile number. But unfortunately salesperson has inspite of repeated request failed to give me the number. he was suppose to install for first time which again he failed to do so. I intend returning the dongle as I do not need it. Pl refund my money. they have made mockery of the services. Is this the way to treat your customers? ? I will ensure many other people do not take their services. Because of this response I have taken Vodafone numbers for my daily usage which got activated in 24 hours as promised by the company.

Dear sir, I have been using the airtel sim post paid [protected] since 1994 this number is alfa trading Co and this 2015 change prepaid sim name of EHSAASHARIEEF. He was dead in last year . this sim used me. I am bought a redmi 4G note. This sim convert to 4G in my name. So please change the sim name. Thank you By R. Pitchiah Gmail:[protected]@gmail.com

Hi, M : [protected] I received “push msg” “ Rs. 78=1GM for 10 days on the spot & 800MB after 1 Hour” then I have recharges my Mobile No. [protected], but not receive 800 MB after 1 hour, After calling on [protected], they told me there is no any scheme in your mobile, so pls check & give me rest of 800MB 2G data If, you are unable to provide me data I will move to other company (via. Mobile Portability)

1. I recharged my phone on 1/4/2015 with 80 INR but that amount was not recharged in my Phone [protected] and reference number is 13786023. We complained online so many times but no response from airtel. 2. I recharged [protected] with the amount of 80 rs same problem we faced as the above. I will highly appreciate if you look into my complaint. Regards Geeta

I have got a recharge done for 3g but didn't get the complete data. I have contacted customer support but they kept giving me work around & not willing to help me. I have lodged two complaints by going to Airtel.in but they didn't turn up however their turn around time is 2 hours. i have been a user since 9 years but this is the worst time I have seen with Airtel. please help. Amit [protected]

Hi sir, my name is rakshan from Chennai and my contact number is [protected], ... i am in need of 5 airtel broadband connections and i have requested airtel to provide us feasibility. but airtel is not providing us.airtel is waste and worst service provider and worst customer satisfaction. they took advance fixed deposit and promise that they will provide me connection in 1 week but they dint give.. i had been waiting for past 40 days and today they sent me message that they will refund me and will not provide connection.. airtel is getting worst now and not satisfying the customers

I am an airtel customer who took 4g service from airtel and i informed airtel to deactivate my airtel 4g Service in effect from January 5th. I even called the customer service for deactivation and all i was told was to drop a mail to [protected]@in.airtel.com which i did promptly. But they did not deactivate my service and i kept getting my airtel bills. Now i am forced to pay the bills Rs: 2345 without using the service. Serious action should be taken on airtel for the worst customer service that i faced. I have an email proof with time stamp (copied below for reference). Email Proof below: From: [protected]@gmail.com To: [protected]@in.airtel.com Cc: Sent: 05/01/2015 07:20:29 PM Subject: Airtel 4g Deactivation Hi Airtel 4g team, Please deactivate my Airtel 4g [protected] from next bill cycle. I am moving out of India and cannot be reached. Airtel Account: [protected] Regards Aswin Datt

Dear Sir / Madam, On 12 April 2015, at 01:50:01 AM, make a payment Rs.449/= through NET Banking ( Bank Of India- txn ID : StUBP[protected] for recharge a net pack . A massage get from customer care on that day and time is "Your airtel mobile [protected] online recharge txn ID[protected] of Rs 449.0 failed due to some technical reason. " But I had not get my money return back.

Hi... This is to request you all to please look into this matter as i have been conned 2 times by airtel company. First time when the company sent me a message of offers available on my number

Message from aa-650001

Rs17=rs10 talktime + local +std mobile calls 1.2p/2sec for 30days. Benefit with in 1hr on airtel. Offer valid till 15-apr-15 call 121311 to activate.

This message i got two time in this month (April) but i tall with customer care his name: thilak reference no is [protected]
He told to me the messeges are wrong today offer will not available for ur number.
Messeges received:[protected] time 02:32:52pm and again i got this messege
:[protected] time 02:07:19pm

So i thought to right a compliant against them in hope getting a right judgement for the same. Regards, purnachander mobile no - [protected]

My request service providers please don't make them fraud offers to the people

Call my number please talk with telugu language only

My balance of Rs. 49 have been deducted unnecessarily through my mobile no.[protected] and even without a single sms they have deducted my amount. I have also reported this matter to the customer care, they told me that some kind of service has been activated on this no. but i have'nt subscribe any service then how my balance got deducted. Therefore i humbly request you to please refund my balance.

My balance of 84 rs deducted and been told that it's because I called on 54321 which I haven't. First they told me that the balance is deducted because i o[censored]sing the net but there is internet balance in my mobile. Then they said that it is deducted because I called on 54321 which I haven't.This balance is deducted on 10.4.2015. I have already complained on about it on 198 but they are telling me the same. My number is : [protected] and balance is deducted on [protected]

Reminder: Cancellation of all 24 number services & Port Request Inbox x Ketan Sheladia <[protected]@gmail.com> Mar 2 to sameer.pandit, a_sakib.pathan, enterprise, appellate.guj FYI... Please do contact us ASAP as discussed. there is still no action since our communication on Saturday from your end. No has still there to meet. Please avoid negligence in corporate response. Regards, For, Vijayshree Electromech Pvt Ltd. Chief Project Coordinator Ketan +[protected] On Sat, Feb 28, 2015 at 3:33 PM, Ketan Sheladia <[protected]@gmail.com> wrote: Dear Sameer, Its been almost 9 years associated with Airtel. We thanks for all the good services provided and completely unsatisfied with corporate respond which we got after 9 Years. Other operator are giving such good deal which airtel cant provide to a long term relation as customer which is completely unacceptable. and there are many many issues as wel is our servises since 8-9 moths. So finally we have decided to end this service. Please provide us detail to migrant all the connection to other company. We need to do that by the end of the day. We feel very sorry to switch your services due to your negligence. Regards, For, Vijayshree Electromech Pvt Ltd Ketan Patel [protected] Sameer Pandit <Sameer.[protected]@airtel.com> Mar 2 to me, Sakib, Airtel, Appellatte Dear Sir Sakib along with my Team Leader ( Mr Suketu Kapadiy ) will meet you today. Regards, Sameer Pandit ||Corporate Services||+91-[protected] cid:image001.[protected]@01CFBD6B.66FB2880 SERVICE SUPPORT MATRIX Level 1 Level 2 Level 3 Name Sameer Pandit Simran Jha Himani Bhatnagar Mobile No [protected] [protected] Email ID sameer.[protected]@airtel.com simran.[protected]@airtel.com Himani.[protected]@airtel.com Designation Corporate Service Manager Head - Corporate service-B2B Head - Customer Service Delivery From: Ketan Sheladia [mailto:[protected]@gmail.com] Sent: Monday, 02 March, 2015 4:38 PM To: Sameer Pandit; Sakib Pathan; Airtel Enterprise; Appellatte Guj Subject: Reminder: Cancellation of all 24 number services & Port Request Sameer Pandit <Sameer.[protected]@airtel.com> Mar 3 to me Dear Sir Greetings From Airtel !!! As per our Meeting dated 27th Feb’15. Attached here is the update on concerns raised by your good self. Point Raised Update International Roaming Charges for [protected] Roaming Facility Deactivated, Charges of Rs. 900 for 6 Months Waived off Airtel TV Charges for [protected] Airtel TV Facility Deactivated and charges Rs. 125 Waived off Revised Bill Plan Already Shared with Plan Sheet Please note Revised Bill Plan which we have proposed is subject to approval from our side, once you confirm the same. Regards, Sameer Pandit ||Corporate Services||+91-[protected] cid:image001.[protected]@01CFBD6B.66FB2880 SERVICE SUPPORT MATRIX Level 1 Level 2 Level 3 Name Sameer Pandit Simran Jha Himani Bhatnagar Mobile No [protected] [protected] Email ID sameer.[protected]@airtel.com simran.[protected]@airtel.com Himani.[protected]@airtel.com Designation Corporate Service Manager Head - Corporate service-B2B Head - Customer Service Delivery Dear Sameer, I have requested you to give us written confirmation for the plan change for each number since 15 days, we haven't received any mail regarding the same even after asking you for the same everyday on call. Please be professional on your words. Disappointed !!! Do needful for the same as you told the plan change request will be implemented with 48 hours of request and it's been approx 18 days now but still we haven't got any confirmation Best Regards, Ketan Patel Mobile: +91 [protected] Vijayshree Electromech P. Ltd 103, Vedant Complex, Kalpana Colony, Off C.G. Road. Navarangpura, Ahmadabad 380 009 Gujarat, India Ph:- +[protected] Fax:- +[protected] Website: www.vijayshree.net Mail:- vijayshree.[protected]@gmail.com On 20-Mar-2015, at 4:28 pm, Ketan Sheladia <[protected]@gmail.com> wrote: Dear Sameer & Sakib, Please find the detail request given below to be in action ASAP. and please let us know the status of our plan change request which is already in process. its more then 72 hours. [protected] : Deactivate Hello tune services [protected]: Deactivate news hunt services [protected]: Deactivate Hello tune services [protected]: Deactivate Airtel Radio services [protected]: Deactivate FOLLO_SUBS_FOLLO CELEBRI services and please do give reply that how this service is activated in Data card??? [protected]: why hello tune download is charged 3 times??? No HT is been downloaded since few months. Please Deactivate the services of Landline and data Combo number :[protected] (Relationship No.:[protected] we don't want to use this service anymore. Please reply for the same ASAP. Thank you. Regards, Ketan Patel [protected] Sameer Pandit <Sameer.[protected]@airtel.com> Mar 30 to me, Sakib Dear Vijaybhai Greetings from Airtel !!! Please find enclosed Activated Plan list in all the numbers International Roaming for M No [protected] & Airtel TV Services has been deactivated. Waiver for the same Rs. 2246 has been passed in your account for the same. Request you to activate Trace Mate Services to trace your employees, as friend locator services at times is not working. Since apology for delay in revert. NO MOBILE NUMBER Actual Plan New Plan Discount Pack 1 [protected] Mega Delight 199 CUG Plan 105 30% corporat 2 [protected] Mega Delight 149 CUG Plan 105 30% corporat 3 [protected] Mega Delight 349 CUG Plan 105 30% corporat 4 [protected] Mega Delight 149 CUG Plan 105 30% corporat 5 [protected] Mega Delight 199 CUG Plan 105 30% corporat 6 [protected] Mega Delight 199 CUG Plan 105 30% corporat 7 [protected] New Connect Freedom 199 Plan - GJ 105 30% corporat 8 [protected] Mega Delight 149 CUG Plan 105 30% corporat 9 [protected] Mega Delight 349 CUG Plan 149 30% corporat 10 [protected] Mega Delight 199 CUG Plan 149 30% corporat 11 [protected] Mega Delight 199 CUG Plan 280 30% corporat 12 [protected] Mega Delight 199 CUG Plan 280 30% corporat 13 [protected] Mega Delight 199 CUG Plan 280 30% corporat 14 [protected] Mega Delight 149 CUG Plan 280 30% corporat 15 [protected] Mega Delight 199 CUG Plan 280 30% corporat 16 [protected] Hero Retail 399 Minute Plan - GJ 300 30% corporat 17 [protected] Mega Delight 199 CUG Plan 300 30% corporat 18 [protected] Mega Delight 199 CUG Plan 300 30% corporat 19 [protected] Mega Delight 349 CUG Plan 300 30% corporat 20 [protected] Mega Delight 199 CUG Plan 300 30% corporat 21 [protected] Mega Delight 199 CUG Plan 300 30% corporat Regards, Sameer Pandit ||Corporate Services||+91-[protected] From: Vijayshree [mailto:[protected]@gmail.com] Sent: Friday, 27 March, 2015 5:29 PM To: Sakib Pathan; Sameer Pandit Subject: Reminder: Service deactivation request

Dear concern i have a airtel no with last 3 years([protected])now the concern is in my 399 plan(700 local min, 100 std and 1 GB data is free is i can use now in 9 march to 9 april 2015 i can use 50 MB more and they people can charge Rs 500 for 50MB ...and i can talk so many times in customer care and the people say charges is absolutely right and saying very rudely go what ever u want to do.so i am very upset about the charege of RS 500 just ro 50MB.