| Address: Mumbai City, Maharashtra |
Dear Concern,
I would like to bring to your notice that I am getting mental harassment
from Airtel.
I have two concerns 1) Credit Limit & 2)Tariff Plan.
Credit Limit:-
I have been an Airtel user since a really long time and have
always been sincere at the time of payments and bills.
I also have an account record of being punctual always at the
time of payments & despite of having decent and attractive previous record
Airtel has assigned Credit Limit of just Rs. 5, 000/-.
But the fact is that before the port out request Airtel executive
who visited to my office had confirmed that Airtel will be assigned same credit
limit which I am having with Vodafone currently & previously with Airtel.
My credit limit with Airtel was Rs. 70, 000/- vide relationship
number [protected] for same number.
Post MNP, Vodafone has also assigned higher credit limit of Rs.
72, 800/-
Now I request an increase in credit limit of Rs. 70, 000/- or
more on my mobile phone & I am confident that, given our excellent history,
this new limit can be made available to me immediately upon approval.
Tariff Plan:-
At the time of porting this number in Mar’15 Sales executive
from Airtel who visited to my office has confirmed that “Sir, you can change you
tariff plan to any plan including Solitaire. Since we are promoting myplan at
this moment I can only offer MyPlan to process this MNP request. However you can
change your tariff plan to Solitaire by requesting/emailing to customer care
post activationâ€.
But now due to their internal marketing strategy/promotion of MyPlan
they are not entertaining me to have plan changed. Despite of plan available in
market they are not allowing me to change my plan.
Need your help to get the same resolved on immediate basis &
due to this I am getting anxiety & mental harassment every day.
Airtel customer support has been notified about the posted complaint.
Apr 11, 2015
Updated by sajid2904 My mobile number for which complaint is registered is [protected].. My alternate number is [protected]
This is with reference to your post dated 12 April 2015.
We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com
Look forward to hearing from you.
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd