Airtel Complaints & Reviews

Sir, This is to draw your attention towards a manipulation of your regular customer lodging this complaint. One of your local Airtel Centre, located at Gandhinagar Mod, Tonk Road, Jaipur manipulated us regarding a post-paid plan. They ensured us with 360 minutes Local minutes, 160 minutes STD minutes and 240 MB 3G data and after that said the speed will fall to 2G and you can use the net unlimited without any further charge except the plan amount which was set at Rs. 299/- per month excluding service tax. As we are habitual to check our unbilled amount, came to know that the data charges are applying @4 paisa / KB Or Rs. 4.70/ MB from your customer care and the local Airtel centre also manipulated us regarding that Rs. 250 receipt, they told us that this is a security deposit and will be refunded and we came to know from your customer care that this was a conversion fees from getting your connection converted from pre-paid to post-paid. We are a regular customer and are highly disappointed from such an act of your officials. A reputed company like yours is known for customer satisfaction and not for customer manipulation but we are highly disappointed. Hope you will look to our query and try to reimburse us all the money that we have put in, otherwise we will have to switch over to another connection and will approach to more higher authorities for the reimbursement. We are expecting your quick reply as soon as you see this. For further details, Contact- Kamal Vanjani -[protected] or Divyank Vanjani-[protected] Thanking You! Yours Sincerely, Kamal Kumar Vanjani ( The Unsatisfied Customer )

i would like to inform you that i am using airtel prepaid/connectionph -+91 [protected]/i am not receiving any calls but unfortunately money deducting from my balance everyday Rs.30, i am staying in UAE, but my india no.is on in another mobile.no roaming facility, just to keep the active i am using this no.so that when i can go for vaction or trip it will work just to recharge it, for active the no.every month i am doing from uae 1 call and receiving 1 call as wel from last 2 years, it was working fine, this time when i came back from india(kolkata) all of a sudden every day without receiving any call balance deducting automatically, i called your helpline(kolkata) they are fully useless just transferring my line to another person as a senior executive, but they are also helpless, yesterday they give the solution that from those no. i get calls i have to go in setting and i have to reject those no.calls, but again it is not helpful, i gave my mobile also in authorized service center for check is some setting problem or not, they checked and said it is fully OK, no automatic call received active. i am sorry to say that your helpline executives are fully helpless they do not how to talk to the customer, they are only hearing not listening, they are not allowing to speak, just giving their opinion, you can check my calls with UAE# +[protected] and can listen the recording also, yesterday i asked them to lodge a complaint and give me complaint no, they refused, yesterday i talk with them 35 mins from international calls, you can imagine how i am suffering, kindly look into this matter and resolve my problem ASAP and update me in my email [protected]@rediffmail.com.

R/sir, Sub: Wrong demands of overdue amount even after cancellation of airtel mobile number- [protected]. I had a Airtel postpaid mobile connection no. [protected] up 15th August’14 using by son which was cancelled on 20/08/2014 with cancellation no. 57681223 & balance bill payment receipt no.25341 from M/s. Sky High Telecom, Surat, as my son gone to abroad. I have given cancellation request with two ID proof to M/s. Sky High Telecom, Surat and cancellation no. 57681223 given by them. Copy attached. Surprisingly, after cancellation of a moth I have received bill for that mobile number. I have approached to M/s. Sky High Telecom, Surat and asked about that cancellation request but they told that you have held that cancellation, which was not right as I had not given any request for that. I had approached customer care of airtel official officer and request that you please check in your system that live connectivity of that SIM Card because I have cancelled the number, but on the spot only they have told we will check and conform. After several reminder of cancellation and discussion with Airtel customer care phone they are not ready to cancelled this connection and asking for payment of last six months without use of this connection which SIM card is not exist since 15th August’14. If same attitude of airtel marketing remain with customer, than I have only option to switch over service provider for remaining three airtel mobile connections and airtel DTH connection. Kindly do needful and help me for cancellation of this mobile number. [protected]. With best regards, Kamlesh shah A-26 Cosmos Apartment, Palanpur patia, Rander road, Surat-395009 (M) [protected]

HI I AM TOTALLY DISSATISFIED WITH YOUR SERVIES IN SHIMLA. I WAS VODAFONE USER FOR 5 YRS AND NEVER HAD ANY NETWORK ISSUES IN ANY OF THE STATES.ONE OF MY FRIEND ADVISED ME TO SWITCH TO AIRTEL AND YOU WILL HAVE BETTER NETWORK EXPERIENCE IN HIMACHAL. I PORTED MY NUMBER FROM VODAFONE TO AIRTEL TO AVOID ANY KIND OF NETWORK ISSUES. BUT AS I REACHED HERE, MY 3G IS NOT WORKING IT WORKS ONLY IN THE MAIN AREAS OF SHIMLA LIKE AREA NEAR MALL ROAD. I WENT TO YOUR AIRTEL OFFICE TO DISCUSS THIS ISSUES BUT THEY RELPIED THAT WE ARE TESTING 4G NETWORK HERE, IF YOU ARE TESTING YOUR 4G SERVICED THAT DOES NOT MEAN THAT YOU WILL HAMPER AND HARRESS YOUR CUSTOMERS WHO ARE USING 3G, I AM NOT GETTING ANY NETWORK AT MY PLACE VIJAY NAGER SHIMLA AND NO 3G SERVICES IN PANTHAGHATI SHIMLA. YOUR STORE REPRESENTATIVE HAD PROMISED THAT YOUR TECHNICAL DEPTARTMENT WILL CALL AND VISIT YOU BUT ITS BEEN MORE THAN A WEEK I HAD NOT RECEIVED ANY CALL NIETHER ANY BODY VISITED. IF YOU CANNOT GIVE PROPER NETWORK COVERAGE THEN KINDLY SHUT DOWN AIRTEL SERVIES IN HIMACHAL.

Hi, I am Prafull Jaware having airtel post paid number from six to seven years, and not facing any billing issue since i use the services but suddnely airtel has sent me a mobile bill of rs. 9500/- for the data usage and monthly rental but this is not actual i have not using the internet on the particular day and they have charged the maximum data usage on the same day. When i ask them for it they told that other apps are running in background that is why the usage is high. my mobile number is [protected]. Please help to get it resolve.

I have recharge an amount of rs.40/ to an uninor no. [protected] on 6th may 2015 at 10:28a.m. Vide trxn id[protected] from my airtel money account no. [protected] since it has been wrongly recharged i would like to reverse the aforesaid amt. into my airtel money account

Airtel executives all are dam failure in providing customer services. Airtel company seriously need fire all services provider executives, who always giving wrong information & fake promises. If AIRTEL can't port one number in 20days so why you saying porting will be done only in 7working days, always fake commitments. If Airtel Brand still continue with these kind of executives, God knows what will be loosing graph of customers from Airtel Services. Seriously very very very very poor Airtel Customer services. ---- Thanks & Regards Akshat Jain Manager Architect, Mobile:+91-[protected]

Hi sir. Here in our area many people are willing to take airtel broadband connection but these airtel people are not providing feasibility in our area and talking very harsh to the people. I want 4 connections right now in our area with 100gb plan but airtel never responds us. They dont even call andand provide connection. Its the worst service. My contact number is [protected]

Hi, I purchased Airtel Prepaid connection with No. [protected] in Hyderabad and the retailer sent all required proofs to the team. Either they have to activate the connection or reject.. I am awaiting for the response. Pls activate the earliest.

Dear Sir, Txn ID: 850524 of Rs.24/ successfully done for discounted tariff on ISD calls to US/Canada for 28 days. CHENNAI REGION. But SMS received in my mobile reads as "Recharge successful on 6.5.2015 07.58 AM.MRP:Rs.24.S.Tax Rs.2.64. TransID:850520. Validity : 2 days Benefit : 60 Local airtel minite, For myPack, Call 1294" This is not the first time that benefit is not being shown properly is SMS received upon Airtel Prepaid Mobile online recharge. If this is the condition, how do I believe online recharge??? Kindly resolve and let me know whether I enjoy ISD discounted tariff .

Hi sir/mam.. My airtel money number is [protected]..my prblm is first ur excutive saying thats froud transtion my wallet a/c blocked ...nd i will be provide u my icici bank[protected] transation details nd ur excutive said its number unblocked with in 4hr but its not activated than i again contact custmer he say my airtel money number never unblocked ..i ask him wats prblm than he say hdfc bank complain so i cant unblocked ur airtel number ..i nvr used hdfc bank any debit/credit card i only used icici bank credit card so pls help me ... Regards.. Rahul m-[protected]

Sir, i will join your co. since for last 15 years. my friends also join your co. similar pried your co. get benefit of her no rent. only call charges paid. { RENT FREE CACTION} . So i have also get benefit to me also. OR Last years i have get advance rental plan for two years. Co. given me 50% discount on two years advance rental plan. So pl. Today advance rental plan over. So pl. renew my advance rental plan for two years & given me to 50% off. MY MOBIAL NO IS :[protected] RELANSHIP NUMMBER IS :[protected]

Dear Sir, I'ed like to bring it your notice that some unwanted Value Added Service (VAS) plan as be added to my plan without any confirmation from my side and which has never ever been subscribed by me. Airtel customer service executive insist that I might have subscribed it by Internet, but I have never used Internet on phone neither I am using a smart phone. Requesting you kindly take the necessary action and make sure that I should not be billed for that. Also airtel hardly cares for DND. You somehow keep receiving massages. Thank you very much.

I would like to draw your attention on deduction of talktime of last two occassions, details as below . On 24th April I had refilled my talk time with rs 200 and 2G 1GB internet of rs 155.next day it has been observed that my internet usuage got finished and further internet usuage all amount has been taken from talk time. When i contacted your customer care I have been informed that in that 155 rs you have given me only 512mb internet usuage but I tell you I got sms that which states that you activated 1GB 2G internet. Today again i experienced the same thing, I had activated rs 25, 125mb usage and rs 200 talktime now my balance is Zero. I completely believe you are customer orientated company since i am using this number since 5-6 year or more. therefore I request you to compensate me and refilled my talktime with rs 400 and going forward please get sms confirnation for taking internet usage money thro' available talk-time to avoid any such circumstance in future.

Hi There, My self Mohammed Nausad Ali holding Airtel number [protected]. Today i was in bus and during the time, my mobile was stolen by some body, it was my postpaid connection. could you please block my sim as soon as possible.

Dear Sir, I m Mr.Nirmal Shah and having customer id no.[protected] of airtel-dth. further i have recharged on 21st oct.2014 for 6 month + 15 days extra with rs.1555/- and now they siad that it is expired on 7th may, 2015 but as there was a provision that if you go out of station for week or month than in that case we can put it on hold or safe guard and for that they charged rs.30 and same way i have done it on 29th oct.to 4th nov.2014 due to visit of rajasthan with family and it is done accordingly but today they said that there was no call from me for stoping the same now we donot have any proof of the same. so please help me in this and i think it will expire on 10th may, 2014 instead of 7th may, 2015.

sir, I suresh kumar MY cell no. [protected] airtel, i have taken the My pack for high speed data 2 GB data with auto renewal facilities, My previous pack will be expire on 03.05.2015 and there was a data balance in my pack apprx 7 GB, I had renewed in advance on 01.05.2015 Rs 455/- has been deducted from my balance with your message that "your benefit will be renewed on 04.05.2015 for 2GB data . sir, i want to know that 1. why my previous data was not carry forward in my current balance 2. the cash back 10% was not credited in my plan inspite of amount Rs. 455/-has deducted in advance . therefore, I requested you to solve my above both issue at the earliest otherwise i have no option but to go in litigation . If you can not solve the above issue kindly refer me the next Authority I am waiting your favourable reply .

I wrongly recharged my mobile [protected] by rs 79 for internet instead of talktime now I want it to adjust in talk time as I will be in roaming for next one year. transaction id[protected] on 5-may-2015 pl do it as I never use internet mobile & this recharge is not usefull for me.

VERY VERY BAD SERVICE I HAVE EVER SEEN ...BEHAVE LIKE ROBBERS HELLO I AM ADVOCATE -SACHIN, , FEEL VERY BAD WHY I CHOOSE AIRTEL MY MOB NO IS -[protected], AIRTEL DEDUCT 99 RS IN MY ACCOUNT UNAUTHIRIZEDLY WITHOUT ANY PRIOR NOTICE .(DATE[protected] WHEN I CONTACT FROM COUSTMER CARE HE TALKED WITH ME RUIDLY AND DISCOONECT MY PHONE ... PLEASE I AM REQUESTED YOU REFUND MY BALANCE(99 RS) WHICH YOU DEDUCTED OTHERWISE I WILL LEAVE THIS CONNECTION

I have applied for internet connection on 26 April(TBLR 6942076). I have given 1000 rs as advance a well.
I have been following up with customer care on a daily basis on that Complaint no[protected].

My Internet is still not setup at home. This is really frustrating for me as i get the same answer daily that i will have the internet by end of the day. Today i was told to be at home by 1.30 for the setup. I had to take leave from office in order to be at home. Yet, no one came.

If there is some technical issue, a callback would have been appreciated, but i did not get any call from airtel regarding the same.

Thanks,
Vikas Mishra
[protected]