Airtel Complaints & Reviews

I am getting msg from airtel customer care that your no ([protected]) will be discontinued on 20 march 2015 due to non usage for the last 90 days to continue the service make an outgoing call. I did a msg to [protected] on 25 Jan 2015 which is not shown in last five transaction in online account for [protected]. Apart from these I made a outgoing call to [protected] on 05 March 2014 which airtel is not logging in the system. Complain regarding the same has been done to aritel customer care but there is no response from their customer care. I want to know complete transaction (deduction) on mobile no [protected] for the last 90 days and reason for not logging the call done by me to [protected] and [protected]. and reason for no communication reading the same complain done ( ref no. PR[protected] on 9 march 2015)

I took a new prepaid sim of airtel( #[protected]) from a small shop near Thubarahalli, Bangalore( shop owner mobile no. [protected]) on Feb 26, 2015. Since then every day..the shop keeper is putting me in vicious cycle telling that your sim will be activated. But it has been 14 days and it still remains inactive. On regularly asking for my original documents he is again fooling me not returning the document. He told that he gave the documents to a person Shikhar(mobile no. [protected]) who submits the document to his manager. Both shopkeeper and shikhar are not returning my document and after 14 days they are telling that it was rejected due to reference no. not pickeed up the call but it sounds very irresponsible as no such miss call shows in that reference no. Please help me or i have to take a very severe action in charge of fooling me and not returning my document. This is the first time that a pre paid no. is not activated in so many days and if it was rejected, they are not willing to return my doc.

on 09.03.2015 i submitted my request my application for 3g dongle from mohali punjab throught cell no [protected] (idea). then after few minutes on same 09.03.2015 i received call from airtel customer care and they told me that within 24 hrs their excutive will contact me and will give demo about 3g dongle. But till now i have not received any call. and from 09.03.2015 i am also trying from my no [protected] on airtel 3g usb modem customer service[protected] and on [protected] but their is no proper option for 3g data card and every time executive told me to call this or that no for 3g dongle. i request u to kindly look into this matter

Hi, I am using datapack for 2G .While initiating 2G pack no one has intimated about this kind of charges. While raising request for these charges, no take correct action and even incoming services also stop([protected]). Kindly contact on other temporary number ([protected]).

Customer service in your organisation is worst… Your systems are not updated.. Below are the examples for the bad\worst\fake response from your company. 1. Even though I have already paid my bill on 07th March 2015 but I received a call today asking me to pay my bill. Which is very annoying. YOUR SYSTEMS ARE NOT UPDATED 2. I was a vodafone subscriber and when I ported to Airtel your Executive had given me a commitment of complimentary gift with the plan. The complimentary gift was provogue Bag. Its been more than 3 month and I am yet to receive the bag. When I enquired further for this I was asked to visit the nearest gallery to collect the same. When I visited the gallery in crawford market your executive told me it was an old plan and take it from where you got the sim card. While porting from vodafone your executive had called me and arranged a person to collect the forms to port into your network. Where do I go to such your executive who had called me???? YOUR SYSTEMS ARE NOT UPDATED. If your systems are update I am sure you must behaving the data of each and every call with regards to my account and also the person who had given me the offer I am very unhappy with your service & fake promises….take this matter on prority orelse I am switching from your network and will take this up to the higher authority. Also your network is not so good for me to stick to it..it is worst…..

I have lodged a complaint and am tired of speaking to ur customer care. I even approached u, but no response. I feel pity on such authorities extended to u, without any powers to get rid of the guilty. [protected] is my dongle number my alternate contact number is [protected]

Dear Consumer Complaint Team Please help a customer, who feels cheated by Airtel even after having a contious patronage for 4 years. I lost my number-[protected] on 7th January 2015. Requested for a replaced SIM for the same number and got it within 12- 15 days as my number was from Mumbai. I am using it on Roaming in Ranchi, Jharkhand for almost 1 years 7 months and for this service Airtel is charging me Rs. 75 additionally every month{Called as Free Roaming on Received Calls} and I have been paying my bills every month since the last 4 years Even then, Airtel has not activated my services and has been sending me bills every month since January 2015 for an inactive number. This number was updated in all my bank records, Demat accounts, Credit cards and other personal and professional contacts. Due to lethargic approach of Airtel's corporate team, I am still suffering and Airtel has even closed the complaint case. I have suffered enough financial losses and mental harassment due to this. Request your Intervention in the same. My details: Name: Ritwik Kumar Alternate Contact number: [protected] Please find the All details of my Follow ups/ complaints to Airtel below: appellate.[protected]@in.airtel.com Feb 23 to me Dear Mr. Kumar, This is in reference to your email dated 22th February 2015, regarding new sim activation for airtel mobile number [protected]. Basis our discussion on [protected], we would like to inform you that you concern related to your new sim activation ([protected]h1) as we have found the that the service is activate but the sim number is different[protected]F) due to some technical issue is not active so we request you to visit the nearest airtel relationship center (ARC) and request for the new sim to active the airtel number mentioned above. We hope that this response has addressed your query suitably. Please do write for further assistance. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Mathew John bharti airtel limited RITWIK KUMAR <[protected]@gmail.com> Feb 18 to appellate.mumb. Dear Mathew I just need to get it activated. I know it will be Mumbai circle only. I do not have a problem with that. I am okay using my no. On Roaming. And Ive been using it on Roaming since 1.5 years. Be it any circle, I need an active number. -- Regards Rirwik [protected] RITWIK KUMAR <[protected]@gmail.com> Feb 22 to appellate.mumb., nodalofficer.m. Dear Mathew Another 4 days have passed and the situation is still the same. My no. is still Inactive. In the previous communications, I believe you had said that the case has been escalated and and told me that another 3-4 days are required. What is the real problem in activating my no. when everything is okay? Can you let me know how many more months would be really required for a number to get activated? Its almost 1 month and 20 days. -- Regards Ritwik [protected] appellate.[protected]@in.airtel.com Feb 18 to me Dear Mr. Kumar, This is in reference to your email dated 15th February 2015, regarding new sim activation for airtel mobile number [protected]. Basis our discussion on [protected], we would like to inform you that you concern related to your new sim activation ([protected]h1) we have escalated to our concern team about the same issue, However we would like to inform you that as per the airtel process you can change sim within the Circle but if you want to get swap outside of the Circle(Ranchi) our system will never allow to make that changes. We hope that this response has addressed your query suitably. Please do write for further assistance. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Mathew John bharti airtel limited appellate.[protected]@in.airtel.com Feb 18 to me Dear Mr. Kumar, This is in reference to your email dated 15th February 2015, regarding new sim activation for airtel mobile number [protected]. Basis our discussion, we would like to inform you that you concern related to your new sim activation ([protected]h1) is under process, However as you mention that you will deal with airtel relationship center(ARC) yourself so we closing this case. We hope that this response has addressed your query suitably. Please do write for further assistance. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Mathew John bharti airtel limited [protected]Replied Message[protected] From: appellate.[protected]@in.airtel.com To: [protected]@gmail.com Sent: 17/02/2015 10:36:53 AM This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. RITWIK KUMAR <[protected]@gmail.com> Feb 18 to appellate.mumb. Dear Mathew The case doesnt need a closure. It needs a resolution. I mentioned in my Communication that you don't need to take any harsh action on the Main Road, Ranchi ARC as they are very much cooperative. However, I need my resolution. Keeping this in mind, render your help to resolve my case. Mr. Yash Raj of your Bahubazar, Ranchi ARC was non cooperative and it was due to him that I am suffering till date. -- Regards Ritwik [protected] appellate.[protected]@in.airtel.com Feb 11 to me Dear Mr. Kumar, This is in reference to your email dated 11th February 2015, regarding new sim activation for airtel mobile number [protected]. Basis your email, we would like to inform you that you concern related to your new sim activation ([protected]h1) is under process also it is already escalated in order to active your sim, also we would like to request you need to visit the nearest airtel relationship center (ARC) in order to swap the services from you old sim to new sim. We hope that this response has addressed your query suitably. Please do write for further assistance. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. RITWIK KUMAR <[protected]@gmail.com> Feb 15 to nodalofficer.m., appellate.mumb. Dear Mathew How much more time and patience do you want me to keep. Iv been suffering for almost 1.5 months now. And my concern still remains unsolved. Every time I mail, I receive a mail from you stating that my SIM activation is under process, I need to visit the nearest ARC, I need to keep a bit more patience, etc. The last mail that was 4 days back, also, for a change, said that My concern has been escalated! What kind of an escalation was it that it took 4 days and the problem still persists! What kind of service is Airtel upto?? Im shocked!!! What is the problem in activation of my no. when everything is genuine and I am a 4 years old customer of your company baying my bills regularly and using the same no. even on Roaming since last 1.5 years. My concern and problems are being given a blind eye by Airtel. I believe Im no more important for Airtel now. The social media now should know how one of the biggest service providers are troubling their customers for activation of a number that was lost. -- Regards Ritwik [protected] appellate.[protected]@in.airtel.com Feb 4 to me Dear Mr. Kumar, This is in reference to your email dated 4th February 2015, regarding new sim activation for airtel mobile number [protected]. Basis our discussion on [protected], we would like to inform you that you concern related to your new sim activation ([protected]h1). We would like to inform you that we have activated you airtel number mentioned above but you need to visit the nearest airtel relationship center (ARC) in order to swap the services from you old sim to new sim and for that you need to carry your proof of identity, proof of address, and a photograph. We hope that this response has addressed your query suitably. Please do write for further assistance. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Mathew John bharti airtel limited [protected]Original Message[protected] From: [protected]@gmail.com To: appellate.[protected]@in.airtel.com Cc: [protected]@in.airtel.com Sent: 04/02/2015 02:45:21 PM Subject: Re: FWD: REQUEST FOR ACTIVATION OF REPLACED SIM. MOBILE NO. [protected] Sir/ Ma'am Pls let me know the status of my SIM. Till today there has been no activation of My SIM. Even after communicating my concern, there has been no progress regarding my problem. Do let me know incase I have to approach a different department which can resolve my concern. -- Regards Ritwik Kumar [protected]/ [protected] appellate.[protected]@in.airtel.com Feb 2 to me Dear Mr. Kumar, This is in reference to your email dated 2th February 2015, regarding new sim activation for airtel mobile number [protected]. Basis our discussion, we would like to inform you that you concern related to sim activation has been forwarded to the concerned team. We will contact you within 4-5 working days with an update on the same. We hope that this response has addressed your query suitably. Please do write for further assistance. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Mathew John bharti airtel limited RITWIK KUMAR <[protected]@gmail.com> Feb 2 to appellate.mumb. Sir/ Ma'am As per our last communication, my SIM was supposed to get activated within 48 hours. However, its been more than a week, but My SIM is not yet active and till now there is no n/w on my SIM. If this is the plight of customers having a 4 year relationship with Airtel, I just wonder what might be the plight of others. -- Regards Ritwik Kumar [protected]/ [protected] appellate.[protected]@in.airtel.com Jan 28 to me Dear Ritwik Kumar, Greetings from airtel! This is in reference to your email regarding activation of duplicate SIM for your airtel mobile number [protected]. I regret to inform you that I am unable to cater your request at this moment. I kindly request you to visit the same airtel Relationship Center for further assistance. I would also like to inform you that as per the records your number is suspended due to handset lost. For further queries, please do email. I would be delighted to assist you. Yours sincerely POOJASHREE V bharti airtel limited appellate.[protected]@in.airtel.com Jan 28 to me Dear Mr. Kumar, This in with reference to your email dated 27th January 2015 regarding new sim activation airtel mobile number [protected]. Basis your mail, we would like to inform you that to provide the alternate contact number in order to talk you you because you mobile number and alternate contact number is not working. Further we also request you to provide the airtel relationship center (ARC) detail like the address and the contact number so we can help you to active you new sim. airtel regrets inconvenience caused. We hope that this response has addressed your query suitably. Please do write for further assistance. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Mathew John bharti airtel limited [protected] Forwarded message[protected] From: <appellate.[protected]@in.airtel.com> Date: Tue, Jan 27, 2015 at 4:09 PM Subject: Re: REQUEST FOR ACTIVATION OF REPLACED SIM. MOBILE NO. [protected] To: [protected]@gmail.com Dear Mr.Kumar, This email is in reference to your email dated 27th Jan 2015 enquiring airtel mobile number [protected]. Basis our discussion we would like to inform you that once you go though the tele verification in your new sim, your sim will be activated. We would also like to inform you that first 48 hours sms services will be inactive latter it will be activated by default. Your response will help us to enhance your experience with airtel. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday or further queries, please do email Yours sincerely Mousumi Bardhan Bhattacharya bharti airtel limited [protected]Original Message[protected] From: [protected]@gmail.com To: appellate.[protected]@in.airtel.com Cc: appellate.[protected]@in.airtel.com Sent: 27/01/2015 03:42:01 PM Subject: Request for Activation of Replaced SIM. Mobile No. [protected] Sir/ Ma'am I have received a new SIM in replacement of my previous SIM (Mob.No. [protected]) which got lost on 7th January, 2015. I had requested in Ranchi and have received the replacement of my SIM. Request you to please activate this as soon as possible. Mobile No: [protected] New SIM No.:[protected] H1 I have been using this number since the last 4 years, out of which I have been using this no on roaming since 1.5 years as this number is indespensable and have been very regular towards my Bill Payments. Request you to pls consider this on priority. Pls find My PAN Copy in attachment for your reference -- Regards Ritwik Kumar [protected]/ [protected] [protected] Forwarded message[protected] From: RITWIK KUMAR <[protected]@gmail.com> Date: Sun, Feb 8, 2015 at 11:34 AM Subject: Re: Your airtel Bill for Mobile Number: [protected], Bill Date: 06-Feb-2015, airtel Account: [protected] To: [protected]@in.airtel.com Cc: appellate.[protected]@in.airtel.com Dear Mathew Till date my SIM is not activated and to my utter suprize, I have received my Bill for Rs. 472/-. This is extremely unprofessional service from Airtel. I lost my SIM on 7th January and got it blocked on the same day or on 8th January. Since then, I have been trying to get my New SIM activated but of no. Use. I have been in regular touch with you on phone and on mail. However services on my no. haven't resumed. Instead of charging me on a pro-rata basis till 7th January, as I got my SIM blocked on 8th and my new SIM is not yet activated, Airtel has the audacity to charge me for Rs. 472/- without me even using any of its services. Even as per your communication, My SIM should have got activated maximum by 2days every time you speak to me, however I should tell you that it has got all in vain and your customer is still suffering. -- Regards Ritwik [protected] On Feb 8, 2015 9:37 AM, <[protected]@in.airtel.com> wrote: View and pay your bill, the easiest way! logo airtel number : [protected] Monthly charge : 472.41 Relationship number : [protected] Due amount* : 374.71 Bill period: 05-Jan-2015 to 04-Feb-2015 Due date* : 24-Feb-2015 View bill Pay bill Automate your monthly bill payments! Register now for paperless SI (standing instructions) 1 Enter your airtel number 2 Key in your credit card details 3 Get instant confirmation Enroll Now Now check ebills for your airtel postpaid/fixedline and transactions related to prepaid/digitalTV accounts at the touch of a button and help make a greener planet. Just login to airtel My Account and enjoy a host of benefits! My Account advantages: • View your current and past bills at one place • Pay your bill in easy steps • Add or remove your airtel services • Know your current usage amount • Update your email ID • Change your bill mode • Raise requests and complaints • View/Download account statement Some Important Points: * Your airtel email bill is protected by a unique password which is sent to your mobile * Ebill password remains same month on month & is case sensitive with no special characters * For mobile ebill password, SMS EBILLPASSWORD to 121 or Click Here * For data card, SMS EBILLPASSWORD to 121 from registered airtel mobile or to [protected] from a registered non-airtel mobile * You will need Adobe Acrobat to open the attachment. If you dont have Acrobat, please click here: http://www.adobe.com/products/acrobat/readstep2.html * Your Web/IT/Email administrator should permit emails with attachments Best Wishes, Customer Services Bharti airtel limited Due amount*: In case the value is " - ", please refer to the amount generated in the billed account. Due date*: In case you have not paid your previous bill, then the payment due date is 'immediate'. Please note, if you are not the intended recipient of this email, do drop us a mail at [protected]@in.airtel.com. We will ensure immediate updation at our end. This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. [protected] Forwarded message[protected] From: RITWIK KUMAR <[protected]@gmail.com> Date: Tue, Jan 27, 2015 at 3:41 PM Subject: Request for Activation of Replaced SIM. Mobile No. [protected] To: [protected]@in.airtel.com Cc: appellate.[protected]@in.airtel.com Sir/ Ma'am I have received a new SIM in replacement of my previous SIM (Mob.No. [protected]) which got lost on 7th January, 2015. I had requested in Ranchi and have received the replacement of my SIM. Request you to please activate this as soon as possible. Mobile No: [protected] New SIM No.:[protected] H1 I have been using this number since the last 4 years, out of which I have been using this no on roaming since 1.5 years as this number is indespensable and have been very regular towards my Bill Payments. Request you to pls consider this on priority. Pls find My PAN Copy in attachment for your reference -- Regards Ritwik Kumar [protected]/ [protected]

Hi My name is Paul Kollanoor Ittoopunny, Back-ground: 1. As a new customer I applied through online for a new Broad-band connection with Airtel on 19-Feb-2015 to the below address Paul Kollanoor Ittoopunny, No: 003, Sai Tranquil, Ground Floor, 4th C Main, Behind Domino's Pizza, OMBR Layout Bangalore 560043. 2. There is no call back from Airtel for 2 days and I called up the Airtel customer centre and informed the case. One lady requested me to submit the Physical Application along with 1000 Rs as cash on a condition that the Online application amount would be completely refunded. Next day a sales guy named Bhaskar (Phone: +91-[protected]) came to my office and collected the documents (My Sale Deed, and PAN card copy), filled application form and 1100Rs. While submitting the application from I made sure with Bhaskar about my requirements as 16Mbps speed is needed. He checked with the back-end team and confirmed that 8Mbps is only feasible and assured. I compromised and applied 8Mbps/60GB scheme as 1399Rs Package on 23-Feb-2015 on a condition that if 8Mbps is not possible I don't need the connection. Because of specific work related requirement which I can't compromise further. 3. After 2 days 25-Feb-2015, 2 technicians came to my apartment (same above address mentioned) and provided the connection as 4MBps speed and 40GB plan as 1349Rs per month. As and when the technician showed me the data speed is 4 Mbps and I denied the connection at my premise and asked him the status. He said my plan is changed from the Airtel end as 4Mbps/1349Rs plan without my knowledge. I clearly informed, I don't need the connection and dismantle the connection immediately. 4. I raised complaint through multiple times over e-mail, call to the customer service numbers, apellate authority etc... all my requests have been ignored till date. I never ever used any Airtel service till now. I considered I'm cheated by Airtel without promising my request and changed my speed and plan according to Airtel's wish. THIS IS NOT ACCEPTABLE as a customer. 5. I'm attached a Bill generated today to my e-mail account with my OLD Address. I don't understand on what basis you provide connection, as per your wish or customer's request? Who will pay for all these non-sense bills? How many times a customer has to request for the cancellation? Even the installation itself not completed how can you charge a customer for the usage and bill? Who accepted the wireline connection is working at my premise? Why should I pay for the connection which is not acceptable to me? 6. I never heard anything about my refund of the entire amount I shelled out till date as a). Online application : 1000 Rs b). Physical Application: 1100 Rs Total 2100 Rs. 7. What is the status of my Cancellation request and Refund request ? 8. I'm not going to Pay the Bill by any chance.

Dear sir On 10 mar 15 I have recharged my mobile no [protected] for the amount Rs 92 by dialing *121# special offer.as per offer I should get 1GB 2G data and valadity 28 days whereas I got only 450 MB data and 16 days valadity. I have contacted at customer care but no positive response given .Please do the needful for getting mymy balance amount.

dear sir i take lenovo lap top in flip cart in that airtel 3G dongle offer mentioned but i not get airtel 3G dongle i called to custmare care he my address and he told like i will send within 5 business day but i not recevied . please give as soon as pasible

I have recharged with an amount of RS-152 for 1 GB 3G data to my Airtel no [protected] but had received an Extra Benefit from airtel as i received a message from airtel regarding the same as a special offer. But while calling to customer care they say that there is no such offer for me and they are just loging a complain but not taking a necessary action. As they are sending a fake message from Airtel to fool the subscriber to our hard earned money. Please escalate it to higher priority and take strict action. Also look after my issue.

I am using airtel mobile no. [protected] from last 4 years with regular recharges but validity of this SIM expired on 08/03/2015. I called the Airtel customer care about 15 times but got no proper solution.Customer care executives told me to contact the Airtel Relationship Center(ARC). ARC person issued me a duplicate SIM. But same problem exists in the duplicate SIM. Due to this I am not able to attend and make important calls from last two days. I am very much annoyed with Airtel customer care services It is my humble request to you to get my problem solved as soon as possible..

Dear Sir, Please find below payment done online, you are requested to update in your record and activate prepaid sim ASAP. Transaction receipt Order no: #[protected] Sat Dec 13 2014 [protected] tiwari.[protected]@gmail.com B-121, Sector 5 Noida 201301 We are here for you at [protected]@paytm.com Bill Payment of Airtel Mobile [protected] for Rs.887 Rs.887 Total Rs.887 Amount paid Rs.887 Thanks Himanshu Tiwari From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com] Sent: Saturday, December 13, 2014 12:04 PM To: Himanshu Tiwari Subject: Re: [|BAL|Ref10668287|] DELAY IN ACTIVATION OF SIM AND INFORMATION SHARING Dear Himanshu Tiwari, Greetings from airtel! This is in reference to your email regarding postpaid to prepaid for your airtel mobile number [protected]. As discussed with you on your number [protected], I would like to inform you that you need to clear the outstanding and unbilled amount for the migration. I have checked our records and found that there is an outstanding amount of Rs. 570.06/-and unbilled amount of Rs. 316.00/-. Request you to make a payment at the earliest by visiting the nearest airtel relationship centre. I have enclosed the list of airtel relationship centres. If you have already made the payment, share with the payment details as listed below as per the payment mode: Cash i. Amount ii. Date of payment iii. Location of payment iv. Scanned copy of the receipt Cheque i. Cheque Amount ii. Date of depositing the cheque iii. Location of payment (address of the drop box) iv. Cheque Number v. Cheque Date vi. Bank Statement showing the debit Credit/Debit Card i. Amount ii. Date of payment iii. Credit card/Bank statement showing the debit iv. Bank name v. Location of payment Online Payment i. Amount ii. Date of payment iii. Credit / Debit card number iv. Bank Statement showing debit if applicable v. Website name vi. Transaction ID / Snapshot of transaction page In case you have any further queries on the legal notice, request you to contact the number that is mentioned on the notice. For further queries, please do email. Best Regards Vageesh V Service Specialist airtel "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details. [protected]Original Message[protected] From: [protected]@lntecc.com To: [protected]@in.airtel.com Cc: Sent: 13/12/2014 11:34:44 AM Subject: RE: [|BAL|Ref10662972|] DELAY IN ACTIVATION OF SIM AND INFORMATION SHARING Dear Sir, Information shared by you is not up to date. Ask your team member seating in Mira Bhayander gallery regarding payment. Mr. Rohit ask me to pay of about Rs 280 or Rs 300/- for conversion postpaid to prepaid and the same has been paid by me. Might be Mr. Rohit not updated in the system and giving wrong information about the payment. Thanks Himanshu Tiwari From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com] Sent: Friday, December 12, 2014 11:23 PM To: Himanshu Tiwari Subject: Re: [|BAL|Ref10662972|] DELAY IN ACTIVATION OF SIM AND INFORMATION SHARING Dear Himanshu Tiwari, Greetings from Airtel! This is in reference to your email, expressing concern regarding the outstanding payable for your airtel mobile number [protected]. On receipt of your email, we verified our record and found that we have not received any payment on[protected]. We have received your payment of Rs. 40.00/- on[protected]. Further, I request you to clear the Outstanding amount of Rs. 570.06/- and unbilled amount of Rs. 316/- as on 11/12/2014. To know your Outstanding amount SMS OT to 121 and for Unbilled amount SMS UNB to 121 For further queries, please do email. Best Regards Tharani R Service Specialist airtel "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details. [protected]Original Message[protected] From: [protected]@lntecc.com To: [protected]@in.airtel.com Cc: Sent: 12/12/2014 11:09:39 PM Subject: Re: [|BAL|Ref10661832|] DELAY IN ACTIVATION OF SIM AND INFORMATION SHARING Dear sir/ madam As per trailing mail, you ask me to clear again outstanding balance of outstanding of 570.06 and unbilled of 316 rs then what I have paid on 3rd dec 2014. As confirmed by your team only I have paid on 3rd dec 2014 itself on 3rd dec 2014 then why you are asking now. Then what I have paid on 3rd dec 2014 please confirm otherwise please let know detail of it. Its your mistake and your team seating and misusing. Sent from Samsung tablet -------- Original message -------- From: [protected]@in.airtel.com Date: 12/12/2014 22:43 (GMT+05:30) To: Himanshu Tiwari Subject: RE: [|BAL|Ref10661832|] DELAY IN ACTIVATION OF SIM AND INFORMATION SHARING Dear Himanshu Tiwari, Greetings from airtel! This is in reference to your email regarding delay in activation of SIM on your airtel mobile number [protected]. I wish to inform you that we have already registered your request regarding delay in conversion of your airtel mobile number [protected] from postpaid to prepaid with the service request number 59324158. Our team is still working on the same and they will get back to you at the earliest. Further, I request you to clear the Outstanding amount of Rs. 570.06/- and unbilled amount of Rs. 316/- as on 11/12/2014. To know your Outstanding amount SMS OT to 121 and for Unbilled amount SMS UNB to 121 For further queries, please do email. Best Regards MANJESH G Service Specialist airtel - the smart phone network Dear Sir, Please find below payment made to the mobile number [protected], you are requested to activate the sim ASAP. 1. Amount Rs 887/- 2. Date of payment 13 Dec 2014 3. Credit / Debit card number [protected] 4. Bank Statement showing debit if applicable 5. Website name: www.paytm.com 6. Transaction ID / Snapshot of transaction page: #[protected] 7. Transaction receipt 8. Order no: #[protected] Sat Dec 13 2014 9. B-121, Sector 5 Noida 201301 We are here for you at [protected]@paytm.com 10. 11. Bill Payment of Airtel Mobile [protected] for Rs.887 Rs.887 12. Total Rs.887 Amount paid Rs.887 Conversation on 14 Dec 2014 Dear Sir, Please find below details as needed by you for the conversion of the sim; 1. Request date: 3rd Dec 2014 2. Area / Location of the airtel Relationship Centre: mira bhayander road, near vodafon gallery 3. SIM number 4. Alternate contact number: [protected] Thanks Himanshu Tiwari ________________________________________ From: [protected]@in.airtel.com <[protected]@in.airtel.com> Sent: 14 December 2014 01:27 To: Himanshu Tiwari Subject: RE: [|BAL|Ref10676922|] [protected] (DELAY IN ACTIVATION OF SIM) Dear Himanshu Tiwari, Greetings from Airtel! This is in reference to the email regarding payment confirmation and regarding delay in postpaid to prepaid for your mobile number [protected]. Regarding Payment : I would like to confirm that the amount Rs.887.00/- made via online has been credited to your account on[protected]. You can also check the status of payment by sending an SMS PAY to 121 (toll free). Regarding postpaid to prepaid : We understand that there has been a delay in conversion of the postpaid connection to prepaid connection. We regret any inconvenience caused to you. To address your concern, we would request you to provide us with the following details: 1. Request date 2. Area / Location of the airtel Relationship Centre 3. SIM number 4. Alternate contact number We will attend to the issue as soon we receive these details. For further queries, please do email. Best Regards Ramesha M Service Specialist Conversation on 16 Dec 2014 Dear Sir, SIM Number – [protected] Above prepaid sim not yet activated, please look into the matter and do resolve the same. Thanks Himanshu Tiwari From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com] Sent: Sunday, December 14, 2014 11:39 AM To: Himanshu Tiwari Subject: Re: [|BAL|Ref10687291|] [protected] (DELAY IN ACTIVATION OF SIM) Dear Himanshu Tiwari, Greetings from airtel! This is in reference to the email regarding payment confirmation and regarding delay in postpaid to prepaid for your mobile number [protected]. As discussed with you, i request you to please revert with the 20 digit prepaid SIM number to process your request. For further queries, please do email. Best Regards Barakathullah Service Specialist Conversation on 17 Feb 2015 Dear Sir/ Madam, Further to the trailing mail, as per your information and record provided. I have paid the amount as details mentioned below. When I have converted the sim into IDEA prepaid after your receive confirmation of requested amount, message has been received to pay airtel bill of amount Rs 576.88. I don’t know from where you counted and added the bill. I have tried a lot to convert the same to prepaid but you could not been able to do that and now again frustrating customers by generating unknown bills. Thanks Himanshu Tiwari From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com] Sent: Sunday, December 14, 2014 1:28 AM To: Himanshu Tiwari Subject: RE: [|BAL|Ref10676922|] [protected] (DELAY IN ACTIVATION OF SIM) Dear Himanshu Tiwari, Greetings from Airtel! This is in reference to the email regarding payment confirmation and regarding delay in postpaid to prepaid for your mobile number [protected]. Regarding Payment : I would like to confirm that the amount Rs.887.00/- made via online has been credited to your account on[protected]. You can also check the status of payment by sending an SMS PAY to 121 (toll free). Regarding postpaid to prepaid : We understand that there has been a delay in conversion of the postpaid connection to prepaid connection. We regret any inconvenience caused to you. To address your concern, we would request you to provide us with the following details: 1. Request date 2. Area / Location of the airtel Relationship Centre 3. SIM number 4. Alternate contact number We will attend to the issue as soon we receive these details. For further queries, please do email. Best Regards Ramesha M Service Specialist Conversation on 3 March 2015 I have made the payment of said amount Rs 560 something, still sim not yet activated. Kindly do activate the SIM ASAP. I have made payment through your airtel gallery transaction id is[protected] and REF ID[protected]. Thanks Himanshu Tiwari From: nodalofficer.[protected]@in.airtel.com [mailto:nodalofficer.[protected]@in.airtel.com] Sent: Wednesday, February 18, 2015 5:54 PM To: Himanshu Tiwari Subject: Re: [|BAL|Ref12518373|] [protected] (DELAY IN ACTIVATION OF SIM) Dear Mr. Tiwari This is in reference to your email dated 17th Feb 2015; regarding billing discrepancy for your airtel number [protected]. Basis of our discussion dated 18th feb 2015, we would like to inform you that we have checked and validated that the charges are valid as per the usage so we regret the infeasibility to provide you the waiver. Further we would like to inform you that please find the attached bill dated 12th jan 2015 For your reference. Customer touches points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Jaydeep Kar bharti airtel limited [protected]Original Message[protected] From: [protected]@lntecc.com To: nodalofficer.[protected]@in.airtel.com Cc: Sent: 18/02/2015 03:21:16 PM Subject: RE: [|BAL|Ref12494894|] [protected] (DELAY IN ACTIVATION OF SIM) As per the trailing mail, still I am not convinced with your bill because it is generated in the interest of your profit and frustration to customers. I am requesting you to send me last payment so that I can close my second number [protected]. Thanks Himanshu Tiwari From: nodalofficer.[protected]@in.airtel.com [mailto:nodalofficer.[protected]@in.airtel.com] Sent: Wednesday, February 18, 2015 3:12 PM To: Himanshu Tiwari Subject: Re: [|BAL|Ref12494894|] [protected] (DELAY IN ACTIVATION OF SIM) Dear Mr. Tiwari This is in reference to your email dated 17th Feb 2015; regarding billing discrepancy for your airtel number [protected]. Basis of our discussion dated 18th feb 2015, we would like to inform you that we have checked and validated that the charges are valid as per the usage so we regret the infeasibility to provide you the waiver. Further we would like to inform you that please find the attached bill dated 12th jan 2015 For your reference. Customer touches points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Jaydeep Kar bharti airtel limited Conversation on 4 March 2015 From: nodalofficer.[protected]@in.airtel.com [mailto:nodalofficer.[protected]@in.airtel.com] Sent: Wednesday, March 04, 2015 12:34 PM To: Himanshu Tiwari Subject: Re: [|BAL|Ref12922120|] [protected] (DELAY IN ACTIVATION OF SIM) Dear Mr. Tiwari, This mail is in reference to your email dated 3rd March 2015 regarding service issue against airtel mobile number [protected]. Basis your email, we would like to inform you that we have successfully received your payment of Rs. 560.00/- and the concerned number has been ported out. Your current outstanding is Rs. 16.88/-. We would request you to please write us back in case issue persists. Airtel regrets the inconvenience you are experiencing in this regards. Please do write in for any further assistance. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Disha Bahl bharti airtel limited

I have requested for Prepaid to Postpaid migration for my Airtel Number-[protected] but due to laxity they migrated some other number -[protected] to postpaid, That's coincide with some other customer. I want to know what type of verification you people did. It is a pensive issue because it may invoke a major security violation.

I have lost my airtel sim for which i filed an complaint in airtel service centre but the problem wasn't addressed properly as i had ported to vodafone beofre and additionally i told the number is lost since i didn't use it for a year which doesn't make any sense. I want a justified answer rather than vague comments. I hope there could be some solution for all this

I bought a airtel 3g wifi dongle around 4 months back..it worked fine for 2 months but after that it shows no network.I went to customer care centre they tried for 1 hour and returned it back to me saying technical team will visit your home in 3 days.Its been 2 weeks, no technical team visited and all airtel executives are just forwarding the calls.my dongle no. Is [protected]

my airtel number[protected], i want to change my fixed line and broadband line relocation to same othe place, mu connection (current) address:- no165 vakkil new street, simmakka, madurai change of address :- 167 A, vakkil new street, simmakkal, madurai

Hi, I got a call from [protected] on my mobile phone at about 1530 hours today. A lady wanted to know why I haven't paid my pending bill. I requested the lady to send me a full and final bill which i could pay. She was rude and insisted on having a verbal duel with me. I asked her to hang up but she refused, eventually I disconnected. After that I got over 15 calls from the same number that i kept disconnecting. Is this a banana republic ???

Dear Sir, I use airtel service (mobile no. [protected]) for mobile communication and for 3G data. On 9th of march, I had around 220 rs in my mobile main balance and around 44 MB data for 3G internet. But, within 10 minutes, My account balance came down to 0.79 rs and had 44 MB data for 3G. They deducted internet charges from my main balance while I had 44 MBs left in my account. I had filed a complaint to customer care. Its number is CBDMO[protected]. At first glance, customer care assured me to return the money by 10th of march. but today I got a call from customer care saying that your money from the main account has been deducted for internet uses. Today on 10th march, i still have 16 MBs (FOR PROOF A PHOTO IS UPLOADED) in my account for internet uses, and they deducted internet charges from my main balance yesterday. Sir, they should not cut internet charges from my main account until i have internet data in my account. It is clearly written in their policies that main account balance will be used only after main internet balance is zero. Sir, these companies cheat the consumer like that. Only Indian law can stop them doing this. Please help me to get my balance. I have wasted more money and time to call customer care. Please fine charges to these companies so that they could not repeat and cheat the customer. Applicant Sandeep Kumar Bansal Mobile No. [protected] Lucknow

My postpaid connection (No [protected]) stopped working (Unable to register on network error) on 06-Mar in the afternoon. I was told my customer support that the connection status was fine in their systems and hence this was a SIM card issue. However, when I went to an Airtel store for SIM swap, I was told that the SIM is fine and that it was a 'backend' issue, for which the store manager emailed the necessary team for actioning. Since the problem was not resolved even by 7pm on 07-Mar, I walked in again to an Airtel store and did a SIM swap after submitting all necessary documents and the application request (Order no[protected]. I received a confirmation email from [protected]@in.airtel.com the same day confirming that the order for SIM swap will be processed and activated within 4 hours. This never happened and I have made 3 visits to the store and over 25 calls to Airtel customer support between then and 10-Mar. I've been told that this is a 'backend' issue and the technical team are onto this, but I have never got an ETA which should be a standard associated with any service request or complaint. Being a Platinum customer, I am apalled at the huge delay and lack of transparency in which this is being handled. I'd like an email dropped to [protected]@gmail.com or a call back to[protected] to inform me of the status and ETA. I'm contemplating opting for another network for my primary connection.