Airtel Complaints & Reviews

Dear sir/madam, For the last two months post paid bill incorrect.Under Rs199 plan i was offered 400 min local and 90 min STD free, beyond that A2A-30p/min, A2CUG-free, A2STD-50p/min.The freebies not offered to me. Thanks. Yours faithfully Mrinmoy Ghosh

My no is [protected]. I have made the MNP request a couple of times till date. You can have a look into your data. I am extremely disappointed with the response I got over it. I received a call just once asking what I actually wanted and after which there was no call from your end to offer me the plan or any other thing. Is this the way you are going to deal with customers planning to shift to Airtel, then I'm really sorry, you wouldn't really be left with much then. As soon as I made the MNP request from Vodafone, I received hundreds of calls from their end to retain the customer. Whereas Airtel doesn't really have the time to deal in with new customers. I was about to put my MNP request on your side for the fourth time in a month but this time I really wanted to write to you first mentioning the low level of services provided by you. Inspite of how much problem I am facing with Vodafone, as a brand it wants to retain customers and they make efforts for the same too. I really wouldn't want to shift to Airtel any longer and seriously advise other people not to opt for Airtel. Extreme disappointment. I have a broadband connection, Airtel digital tv and a landline of Airtel installed at my place. And two sim connections too. I would really think before continuing with Airtel now.

I purchase a 4G dongle from your Marketing person, at the time of purchasing he provide demo with airtel wifi router and assure me that 4G dongle will also work fine. After purchasing dongle i find it is not working even, I call them several time they to rectify the issue they just give wrong reason and now they are not answering the call. Marketing person Sumit - [protected] Rohit Sharma - [protected] Please replace this 4G dongle as soon as possible. Thanks! Yours Rohit Singh Negi [protected]

we are using more than 50 nos. of airtel relationship no.[protected] connections) and other all indiduals, past two days no connectivity ( our location is olappalayam, coimbatore - trichirapalli NH-67 main road, kangeyam taluk, tirupur district, tamilnadu ) always poor connectivity link

Dear Sir On 16/03/2015 at 8:20 in the morning by mistake I made a WRONG BILL PAYMENT of Rs 200 for a number[protected] instead my number [protected]. I did this payment using online recharge section of www.airtel.in using SBI debit card. I request you to kindly reverse the amount either to my bank account or transfer it to my number([protected]). I have already called customer care at 121 on 16/03/2015 but I am not getting a proper response from them.

EVEN AFTER PAYING BILL ON TIME, I FACE THE BALANCE TO BE EVERYTIME 0.0 GB.I AM FACING A LOT OF PROBLEMS DUE TO LACK OF AVAILABILITY OF NETWORK. IT IS HAPPENING FROM 2 MONTHS. IT IS CLEARLY THE CASE OF CONSUMER EXPLOITATION. I AM COMPLAINING AFTER TOLERATING FOR 2 MONTHS, THIS BEING THE THIRD MONTH. IT HAS RESULTED IN ME WASTING A LOT OF TIME IN WAITING FOR NETWORK.

Sir I charged the airtel dth customer number [protected] on 16/03/2015 two times. In First one, transaction id 619960and payment amount was Rs 300. It displays the payment successful but not credited in tv recharging. Second one, credited. But two times Rs 300 was withdrawn from my account and Rs 300 is not credited to my account after 24 hr. I recharged through online through my South indian bank account [protected]. Please credit to my account Rs. 300.

I recharged my mobile no.[protected] from your website on 15.03.2015, but instead of benefit mentioned on site i.e 650 MB 3G data, Bharti Airtel credited 2.5GB 2G data. I m continuously calling their representatives but each time they transfer my call to senior supervisor and after some time they intentionally disconnect my call. Yesterday I talked to a senior representative name Dixita who told me that it will took 24 hours to resolve your problem but it more than 36 hours but till now no action has been taken from their side. Also if their is any fault from service provider side than is the only customer who has to bear all that??? The lady dixita said that it will took 24 hours to check your complaint and further 72 hours to resolve your problem. Now who is the fool here???? Only the CUSTOMER!!! It is quite disappointing from a service provider like Bharti Airtel that instead of solving customers problem their representative disconnect calls and such times which are so long. I hope Consumer Complaint cell will look after my complaint in a strict manner.

Ranjeet Kumar Dubey Address:- village- nawadih faga, P.S baunsi, distt Banka, State Bihar. Dear sir Today i lost my mobile with airtel sim, kindly do the needful process for blocking my airtel number. [protected] i did the last rechrge with this sim is Rs 10 by coupan.

There is complaint like I reached service centre at Dash Enterprise at Ujjain MP I need to change my corrupt SIM. I was asked to come after 1 Hour.
It is immposible. to visit again to that centre. So make availability of staff round the clock

Dear All my mobile no.[protected] i can not use more out going call and i used net daily one hour. my network cone ion disconcerted. one day your customer care person called me he advised your new monthly paln under 560 something your net access fast and we will get monthly bill 600. Now i got bill amount Rs.1700/- this is last month now its come 2500 some amount, monthly bill i did not received only message details .Let us know how many time called and used net. so i want change my plan postpaid to prepaid awaiting your soonest reply Thanks Regards N.sureshkumar

Sir my mobile number is [protected]. This is a post paid CUG numer provided my Tamilnadu pollution control board Chennai. WE have 444 connections. From a week onwards I am not getting connections. In this regard I have contacted my TNPCB office at chennai. They have advised to contact Smt. Archana at chennai office customs service through moblile no [protected]. I am contacting yesterday onwards. once I got connection and asked me to reply through message. I send details through message. But further there is no message. Always I get the message in a meeting. Kindly let me know the status of my connectivity Advise me what to do further to get the connectivity Please take it serious since this is my official connection Jayasekhar Dy. CSO TNPCB Madurai My bsnl no is [protected]

I have opted airtel landline fr my office use when i had talk with executive regarding the plans he said clearly the plan of Rs 1199/- with internet and landline unlimited calls allover india but after activation when i called to customer care they said that there is no unlimited calls all over india and they will not be cancelling the account and they will not be returning the amount which i have paid Rs: 6700/- for six months. This is the game they are playing with the customers to take for 6months plan and after that if any issue raises they will not cancell the account and they will not be refund the amount. Totally mind game by airtel. simply i have lossed 6700 with in a minute

dear sir / madam ..., my sister([protected]) have new call yesterday in front of her husbend., he([protected]) is spoak very bad words, now this issue become a family problem. please give me sir([protected])this number name, address. please help me sir/madam. (my mail id swamy.[protected]@gmail.com).

Hi, I had international roaming activated on my number at a cost of Rs149 per month so that I can use the number when ever I am travelling. Airtel discontinued this plan of Rs149 and they changed the plan in the month of December but they have been charging my phone bill for Rs149 every month till the month of march. When I called them they are telling that this service is discontinued but I have to still pay for the service since I did not call them and discontinue the service. I asked them how will I know that service is discontinued and it is airtel responsibality to not charge my number.

I am writing to you today in real dissatisfaction as I feel deceived by your sales team. I was using a Reliance postpaid connection prior to porting to Airtel. I got a call on the 28th of January to port out to Airtel. Since I wasn’t happy with the network reception of Reliance, I chose to port out to Airtel as I was offered a lucrative plan. Also, my friends and colleague suggested me to go for Airtel for superior network coverage. Now, here is the problem. I was offered a plan of ₹299/- by your sales representative. He said that I will be getting 1100 (Local+STD) minutes in addition to 500 MB 3G data. I agreed and gave out my documents the same evening (28th January 2015) both for me and my wife. A day later, I got a call for verification and was informed that my plan was for some 275 minutes STD and 225 minutes local. I disagreed and the verification agent arranged for a call back from the person who deals with the plans. The person whom I spoke to said that there was a change in the plans the same day and that I should agree to what the lady will be saying about the plan and that I will get the plan promised to me. So I reluctantly agreed to the verification agent who called me a few minutes later. I double checked with the person who had sold me the plan and he said that I should be getting the same plan for both of my numbers. When I got the first bill, I overlooked the minute charges as the bill for prorated for a few days. The bill I got this month attracted my attention and I found that I was given the plan which makes no sense at all. I was much better with Reliance than Airtel as this porting has resulted in a loss. I request you to look into this matter and get this sorted as it really has created a very bad image about Bharti Communications in my mind. I will definitely let my family, friends and colleagues know about this fraudulent activity and ensure that they think twice before going for Airtel. The phone numbers ported are: [protected] and [protected].

Dear Sir, From last many days we are getting lots of missed call and when we picking up call, then person is talking so voulger/rough and giving a kind of treat. I would request you to Block this number at the earliest. Thanks

irresponsible sir, I booked your airtel postpaid service for no. [protected]. On 28th of Feb n it has not been activated until today. This no is in use since 2008. I have been contact less since 16 because of your irresponsible airtel staff who never bothered for verification n just gives me tentative date. This stupid firm of yours shud be banned if you cannot take care of your customers. The staff at khamla office is so naive n careless that after my visiting of 5 days in a row they offered me a refund but didn't activate my sim card. I no longer want your service. You just lost your valued costumer. I m porting my other airtel no. S also cause I can't handle your bullwhip anymore. Will never bother you again. Annoyed customer.

Hi, I hold a AIRTEL 4G LTE connection (Number: [protected]). There was no proper network coverage inside my home.(I need to come and sit in the balcony if I need to use the connection, moreover I am staying in a prime area called HSR Layout in Bangalore). After raising complaint also they didn't bother, so I decided to disconnect the connection.I raised a disconnection request on 23Jan2015 and got a confirmation from AIRTEL saying my request has been registered (Ref #[protected]. To confirm, I called on 30Jan2015 and they told that there is no such cancellation request. So again I sent a mail on 30Jan2015, I got a response from AIRTEL saying my request has been registered (Ref #[protected]. I got a bill on 04Feb2015 and I paid the bill thinking that they might have closed the connection.But on 11Feb2015 I got a mail from AIRTEL saying my Credit Limit got revised. Again I sent a mail to AIRTEL on 11Feb2015 and they created a cancellation request (Ref #:[protected].I got a call from AITREL and they told that it was by mistake and will give 1 month FREE RENTAL and after the next bill my connection will be terminated. But I got a bill for FEB month which was showing a due amount of Rs. 208.45.I called AIRTEL and the executive registered a complaint saying instead of 1month free rental they have charged for 15 days. (Ref #[protected].I didn't get any response for 10 days. So I called them again to know the statys. AIRTEL told discount has been given only for 15 days not for 1 month. And now they are calling me frequently to pay my bill which is outstanding. Not sure how this can be handled. Pl advise. Regards, Chandrasekar[protected] [protected][protected][protected][protected][protected][protected] 1st MAIL RESPONSE FROM AIRTEL Dear Chandrasekar, Greetings from airtel!I am writing in reference to your request to stop the service on your 4G LTE airtel number [protected].I have registered your cancellation request with the reference number 59981263.The same will be closed by 04:25 pm on 04/02/2015.The monthly rental would cease from the date the deactivation request is raised (i.e) 23/01/2015.Further, charges will be applicable as per the usage.Rental and discount applicable will be calculated on prorate basis. The same would reflect in your next bill due for generation on 04/02/2015.Are there any service/operational issues related to your current LTE number that we can assist with. Is there anything that, we can do to improve your airtel experience. We would be delighted to assist.We hope to have you as our valued customer again.¿ For any support regarding your 4G LTE services, you can always call our exclusive 4G LTE toll free customer care number [protected]. You can also write to us at [protected]@in.airtel.com Best Regards Veerendra Service Specialist airtel [protected][protected][protected][protected][protected] 2nd MAIL RESPONSE FROM AIRTEL Dear Chandrasekar, Greetings from airtel!I am writing in reference to your request to stop the service on your airtel 4G number [protected].As per your request I tried contacting you, but I am unable to establish contact with you.I have registered your cancellation request with the reference number 60083521.Our team will contact you by 15:41 on 10/02/2015.The monthly rental would cease from the date the deactivation request is raised (i.e) 30/01/2015.Further, charges will be applicable as per the usage.Rental and discount applicable will be calculated on prorate basis. The same would reflect in your next bill due for generation on 02/02/2015.For any support regarding your 4G LTE services, you can always call our exclusive 4G LTE customer care number [protected] (toll free).You can also write to us at [protected]@in.airtel.comWe hope to have you as our valued customer again. Best Regards Lavanya Lavanya Service Specialist airtel [protected][protected][protected][protected][protected][protected]------ 3rd MAIL FROM AIRTEL Dear Customer, The credit limit for your airtel mobile [protected] has been revised to Rs 14000.The credit limit is dynamic and defined on the basis of your security deposit/average usage/history of your association with us.Upon nearing or exceeding the credit limit, you will be informed via call or SMS. To check the credit limit anytime, SMS CL to 121.Get account information any time you want. Just SMS HELP to 121 For any support, please feel free to write in to us at [protected]@in.airtel.comairtel appreciates your business and welcomes your feedback/suggestions. Warm Regards, bharti airtel limited [protected][protected][protected][protected]-------- 4th MAIL FROM AIRTEL Dear Chandrasekar, Greetings from airtel!This is in reference to your request to stop the service on your airtel number [protected].I would like to inform you that, your cancellation request is registered with the reference number 60275946.The same will be closed by 24-FEB-2015 09:30:00The monthly rental would cease from the date the deactivation request is raised (i.e) 11/02/2015.Further, charges will be applicable as per the usage.Are there any service/operational issues related to your current number that we can assist with.Is there anything that, we can do to improve your airtel experience.We would be delighted to assist.We hope to have you as our valued customer again.For any support regarding your services, you can always call our exclusive toll free customer care number [protected].You can also write to us at [protected]@in.airtel.com Best Regards Avinaba babu Service Specialist airtel [protected][protected][protected][protected][protected][protected]

Dear Airtel Officer, Please note that an amount of Rs.99 is directly debited from my main balance on date 10th of March 2015 without any reason. I have not even received any intimation message for this debit. When contacted your call center, I got to know that Rs.99 has been charged on 10th March for some NAZARA pack...I got to know the name of this pack only after the call center representative told me about it...meaning to say that I never subscribed for any such USELESS service / pack, For confirming I checked the data usage on the mobile and found that during the month of Feb and March 2015 not a single bite of internet usage was there...meaning to say that this USELESS pack was not even subscribed by me by clicking on any link by mistake...!!! This is purely cheating and It is evident from many other complaints against M/S Airtel on various consumer complaint sites that you people are looting many people by levying such useless charges...it seems your CORE business..!! Please, stop cheating customers. I also request you to stop subscribing all such VALUE ADDED SERVICES on my mobile no. [protected] through my main balance here further. If I really need it, I will go to the shop keeper & recharge for whatever is needed from you time to time...Please strictly ensure, not debiting any such charge from my main balance here further. This is purely CHEATING...please refund me back Rs.99 in my main balance at earliest. I have never subscribed for any NAZARA PACK or anything else from net...so, pl. stop lying & cheating at least to me and reverse back the charges. Still with best regards Prashant Pate Cell:[protected] or [protected]