Airtel Complaints & Reviews

Hi, I had applied for Airtel Broadband connection on 23-Jan-2015 through Airtel executive, who charged Rs.1000, and made me fill application form. After a week, I was informed by some other airtel executive through call that connection couldn't be given in my area. I asked or refund on my aplication money, and the airtel executive asked for my Bank account number to be SMS’ed to her number so that they will do the refund. Even after providing the asked information, I didn’t get any response from them after many days. I simply waited for a month assuming they will process it. After 1 month I called up the airtel executive who had taken application money from me, and asked about my refund, and he said he will let airtel initiate my refund, and I will get it in 21 days. After that I didnt hear anything on my refund since 21 days, hence on 21-March-2015, I decided to enquire about status of my refund from Airtel customer care, and to my surprise they responded by saying there exists no such application form from me in their database. They said they will escalate this case and asked me to send scanned copy of the application form, and I sent them to “[protected]@artel.in.com”. The registered this complain NO: 54386088 on 21-March-2015, and assured the case would be resolved in 3 days. Even after 4 days of the complain, I didnt get any response from Airtel, so I followed up again with customer care who informed in mail that it is still under processing and they ll get back to me. Again I called up Airtel customer care again on 30-March-2015, and they informed me that I need to send them cancelled cheque scanned copy and my address detail and my refund will be done within 2 days. I sent the asked cheque and address detail to “[protected]@artel.in.com” and “[protected]@in.airtel.com”. On 5th-April-2015, when I called up Airtel customer care for the status, they informed me that comlain o: 54386088 case has been closed. They couldnt provide me any justification for why the case was closed without informing me and without resolving it. They made me talk to some Airtel Manager again and who said he will escalate this issue again. Now this escalation has been happening in a loop since months, but without any resolution. I smell something fishy with the way airtel is closing the case without resolution. Now in these 2.5 months of following up with airtel people, I have spend hours of calls explaining each customer care same history of my cases again and again and now I have become highly frustrated, So I have decided to approach consumer court for help. I already spent efforts more than worth the application money which I am seeking a refund. If the consumer forum finds my case worth given justice to, please help. I am willing to provide email interaction with Airtel, if it is required. Thanks, Sandeep

My name is Irfan & my airtel no ([protected]) sir, i bought new cellphone Sumsang Galaxy grand 2 with offer of double data on 3g for 2 months. i complained Airtel and to retailer also but the data plan is not activated up till now. wat shud i do to get benefits of data plan and personal Id ([protected]@gmail.[protected]@gmail.com) please help me...|

My self avinash, ported my airtel number [protected] to idea cellular. While i was in airtel my airtel account with rs100 balance(Hundreed ruppes) and suddenly converted airtel to idea. After taking idea connection, idea customer care people telling that we wont return back that amount wat you maintained in airtel account. Who is responsible for my money eihter idea or airtel, this is not a matter of hundreed rupees, but this is the matter how cellular(Idea and airtel) people behaving with coustomers. So i want my money back or otherwise plz deposit in my idea account and i requred one conformational call or message from idea or airtel. I am reqesting to consumer forum to solve my issue.


Regards
Avinash

My name is Irshad, I am having airtel digitalTV ID :[protected] with registered mobile no : [protected]. Yesterday (08/04/2015) at 09:29 PM I have sent a sms to add Sony six channel on my tv.The message format was ADD SIX and I have sent it to 54325.After a couple of minutes I got an sms from 54325as "Request received to add SIX to the airtel digitalTV ID [protected]. The same will be processed shortly." But till now (09/04/205 08 : 10 PM) the channel doesn't activated. I need to watch IPL 2015 on SONY SIX channel. So please do take a complaint from me to bharti airtel for subscribing or adding SONY SIX on my airtel digitalTV

Dear Sir, My Mobile no is [protected], I am a platinum customer in your network for the past 2years and above, Every month i got a bill for the sum of Rs. 1000 to 1500 only. But this month 2500 Rs. bill has been sent to me. Now I contact call centre staff Mr. Vinod, he is not ready to resolve my problems, and he irritates me. he tolds me that i was used the internet for the value of Rs. 1200/- i am refused, and I am asking to him what is the procedure of go to PORT it means MNB. But the call centre staff Mr. vinod said to me, " That is your Problem i am not ready to answer this question, you may contact your advocate for resolve the problem in the court. I am very much of disappointed, and i am not interested to continue your net work. So, Pls. give me the Details of changing network in mobile number portability scheme. Thank u very much and very thanks of your regards.

Sir I am devaraj r customers since last 7yrs my no is [protected] email [protected]@yahoo.com. I send a request for call history on 06/04/2015 & 09/04/2015. But so for I never get any details of my no. So kindly consider my complaint & full fill the need as early as possible.

i have made prepaid recharge of RS 20 through Paytm, but its failed, According to the paytm they have passed the amount to airtel, but recharge fialed. its on 08/04/2015. i will provide the bank transaction email alert which i received that the amount is credited from my bank in photos. The paytm order no is[protected]

I am using Redmi note 4g but ever since I have opted for airtel 4g sim card I am facing connectivity problem on my mobile. Once I make a call or receive a call there will be no network signal for next 20 minutes and i am unable to receive or make any calls. Please help

Hello, Sir/Madam I urgently want incoming call history of my airtel no.[protected] from March 10, to April 10, 2015. I have missed some important mubers from my call list. Kindly sent call history details on my email id: [protected]@gmail.com Please its urgent Thanks...

I hail from Bangalore.For the past three weeks ( after March 2015) i could not able to receive Bank/MovieTicket/IRCTC messages on my mobile. When i asked the customer care they told that its due to DND activation and asked me to deregister. I did the same on (27/03/2015) but in Vain I got an automated message informing that i would receive sms alerts within 7 days of the deactivation. But no change. I was extremely frustated and raised the issue on Twitter. Customer Care contacted me again trying to resolve the issue. But they again came back telling everything looked normal with the profile. I seriously dont know how this issue can be resolved. If this is not getting resolved wiithin 10 days i am planning to switch to some other network with better customer care.

I have a broadband connection from Airtel with my Airtel landline no.[protected]. I am having problem with my broadband connection. I am facing Internet connectivity problem for more than past two months. Airtel people who are attending my complaints are unable to resolve my problem. They have been telling me different stories and my problem stands as it is. I have also made the compliant on Airtel portal on the same issue. Dr. P. K. Vats [protected]@gmail.com Mobile: [protected]

I had applied for a broadband connection almost a month back. According to the company, I was supposed to get it in 3 days. My previous experience with them, I expected it to be delayed. Its been a month and haven't got any connection yet. I had paid for the Wifi Modem too. Now i see fliers in my Building saying they are providing the modem for free. Last week, i waited a full day waiting for the connection. The Airtel agent claimed the connection will be provided that day. I had sent a few complaint's and finally to the nodal officer. They have asked me to to be patient. I have tried to contact hem by phone, but Airtel's impossible IVR makes it impossible to solve your issue or talk with an actual human being. I expected escalating the issue to a superior authority will get it fixed. They keep giving reasons, like trenching permission for pulling cable, even though they assure me the connection was feasible before i paid for it, And asking for more time. But they haven't given a proper resolution or convincing time line for the connection to be provided.

Dear my mob no is [protected] i use mobile Internet by recharge in 1 gb but yesterday company diduct my 55 rupees due to internet charges, it because over use of internet but this company not informed to me if he informed i can recharge my account by 29 and can take 512 mb Internet plz resolve this issue

Respected Madam/Sir, A bill is generated for my 4G dongle (No. : [protected]) of the amount 708.23 with invoice date as 21-MAR-2015. I am not sure why this is generated as I already have paid 6 months advance rental. i.e. Rs. 5730/-. My plan is of Rs. 850/- per month. So the amount which I have paid, includes the service tax as well. So I want to know the exact detail for this improper bill generation. At the same time I also want to know why my complain is not being taken by the Customer Care department as I have tried several times to do so, but every time they just keep me on hold for more than 25 minutes and then the call gets automatically disconnected. Waiting for a quick response.

Dear Ankit, Greetings From Mohan Tractors Pvt Ltd !!! As per our telephonic conversation, pls find the attachment our Airtel Account numbers, as on today we have added few more number, will send u details once i have. Ankit we need relationship manager for account, because when we send mail to you guys we don't get any response on that.And customer care is not able to help, they simply say its corporate number and they cant help us. Hope you look into the matter and get us the solution.Or we switch to some other service provider. Sorry if i being harsh .Feel free to call me for any other query. Regards, Shivani Sharma CRM [protected]

Dear Sir/Madam, I have activated 3G internet service on 20th March 2015 for Rs. 200 in which I was getting 600MB free 3G data. But the bill which I got in April have charged only 77 rupees for 3G rental in which they have given me only 232MB free data. They have charged for Rest of the 368MB data used by me in that billing cycle. When I made a complaint to the customer care they said that they have charged on the prodata basis and because of this only they have given me only 232MB data. But at the time of activation of 3G data from Customer care they have not mentioned any such prodata conditions to me. Else I would have not used 600MB data at all. I was in image that I have to pay Rs. 200 for 600MB and if I will use more then 600MB they will charged extra. Now I feel like I have been cheated just because customer care person have not mentioned anything about the prodata calculation system of 3G data plan. Please help me in this regard. Best regards Deepak

Respected sir, I am a resident of canal road, Dehradun, uttarakhand. My problem is with the connectivity issues of airtel (3g) signals in my locality. This is not only my problem. I have checked with other airtel sims in my area. They are also showing the same signs. I am not able to connect my sim with airtel (3g) network in WCDMA ONLY mode. While the signals are available and showing after manually searching in my locality. I am a prepaid user. The same case is happening in my data card also.

Dear Sir, It is really very tough to express my bad experience with great reliable service provider-Airtel, atleast for me over the period of more than 12 years. My other 3 postpaid Number I want to port Any other Network My name is varun and having an airtel connection with the number [protected] for office use. I think I got the connection around 4 Months back. That time I was very perticular about the number 1142 and I opted one more postpaid connection, keeping in mind to changing it to prepaid after few days. But for no reason it had not happened till recent days. On April 04/04/2015 evening I went to Chandigarh Airtel outlet and applied for the migration from postpaid to prepaid. I was told by office staff and airtel custumer care that within 48 hours process would be done. On the same day I got prepaid sim and also I cleared all postpaid dues. On 4th April 2015 my postpaid sim got disconnected. On 05/04/2015 Time 10:23 P.M But even after 7days no activation had been done after visitng every day to the same airtel office. Then I lodged a complaint on[protected] with custumer care. After that Your office staff Swap My Sim :- [protected] and ask me The Number is Activated after 4 hours but the problem would Not be solved Even on 8th April 2015 there was no activation My Both Sim is not Activated No Network in My prepaid Sim. Again I called up cust care. They have told me that it was disconnected from postpaid and you contact prepaid section. Then I called up prepaid wing and inquired about the status. They clearly told me that, the connection is Activated But Your Validation is Pending But I have no Network in Both Sim Cards So how Can I Done My Validation, so I Go again to you Air Tell Office And your Air tel office staff Ask me We send you case to Air Tel Head office and the problem resolve by Head office And informe you by call on your alternate mobile number But I have no confirmation Call or Email by Air tel head office I Request to you please activate my number ;- [protected] in Prepaid Network my Number is Not Working From 7 Days I got so many Lose in my business deals I request to please Make my Fress Complaint And activate my number Now it is Tuesday. The result is ZERO, No activation, No solution. I have been trying to contact that officer's Regards Varun sharma [protected]@gmail.com Mob : +91-[protected]

Sir, I have recharged my airtel mobile through payairtel.in through canara bank net banking by Rs 175.00 on 08/04/2015. I have received message from canara bank that an amount of INR Rs175.00 is debited from your account on 08/04/2015. But I have not received any confirmation message from airtel about the details of the transaction and my mobile phone is not recharged yet. So I request you to take the necessary action on this matter so that I can get the money.

Respected Sir/Madam, Myself Joginder Kumar and my mobile number is [protected]. My mobile bill generation period is 5th to 4th of every month. In case of my current bill period 5th March 2015 to 4th April 2015, I found that my mobile bill generated 500/- extra due to over access of Internet data by 162 MB. But i received a message from AD-AIRKCI at 1.30 pm of 3rd April 2015 that "You have used approx 492 mb of 540 mb built in mobile internet data on your airtel mobile [protected] till 09.37 hrs, 03-Apr-2015. Post 540 mb charges as per bill plan apply." After that, I received a message from AD-AIRUSE at 11.24 pm of 4th April 2015 that "You have consumed 100% of the internet pack data limit on your airtel number[protected]. Speed may get revised as per your plan. For information of internet pack/smartbytes, visit www.airtel.in" I could not check my current uses of balance and internet data because of your airtel customer care department's fault. And i complained about it a lots of time. I can send theses messages to you. Please reverse my charges. Thanks with regards Joginder Kumar [protected]