Airtel Complaints & Reviews

Hi, I hold a AIRTEL 4G LTE connection (Number: [protected]). There was no proper network coverage inside my home. (I need to come and sit in the balcony if I need to use the connection, moreover I am staying in a prime area called HSR Layout in Bangalore).After raising complaint also they didn't bother, so I decided to disconnect the connection. I raised a disconnection request on 23Jan2015 and got a confirmation from AIRTEL saying my request has been registered (Ref #[protected]. To confirm, I called on 30Jan2015 and they told that there is no such cancellation request. So again I sent a mail on 30Jan2015, I got a response from AIRTEL saying my request has been registered (Ref #[protected]. I got a bill on 04Feb2015 and I paid the bill thinking that they might have closed the connection. But on 11Feb2015 I got a mail from AIRTEL saying my Credit Limit got revised. Again I sent a mail to AIRTEL on 11Feb2015 and they created a cancellation request (Ref #:[protected]. I got a call from AITREL and they told that it was by mistake and will give 1 month FREE RENTAL and after the next bill my connection will be terminated. But I got a bill for FEB month which was showing a due amount of Rs. 208.45. I called AIRTEL and the executive registered a complaint saying instead of 1month free rental they have charged for 15 days. (Ref #[protected]. I didn't get any response for 10 days. So I called them again to know the statys. AIRTEL told discount has been given only for 15 days not for 1 month. And now they are calling me frequently to pay my bill which is outstanding. Not sure how this can be handled. Pl advise. Regards, Chandrasekar [protected] [protected][protected][protected][protected][protected][protected] 1st MAIL RESPONSE FROM AIRTEL Dear Chandrasekar, Greetings from airtel! I am writing in reference to your request to stop the service on your 4G LTE airtel number [protected]. I have registered your cancellation request with the reference number 59981263. The same will be closed by 04:25 pm on 04/02/2015.The monthly rental would cease from the date the deactivation request is raised (i.e) 23/01/2015. Further, charges will be applicable as per the usage.Rental and discount applicable will be calculated on prorate basis. The same would reflect in your next bill due for generation on 04/02/2015. Are there any service/operational issues related to your current LTE number that we can assist with. Is there anything that, we can do to improve your airtel experience. We would be delighted to assist.We hope to have you as our valued customer again.¿ For any support regarding your 4G LTE services, you can always call our exclusive 4G LTE toll free customer care number [protected]. You can also write to us at [protected]@in.airtel.com Best Regards Veerendra Service Specialist airtel [protected][protected][protected][protected][protected] 2nd MAIL RESPONSE FROM AIRTEL Dear Chandrasekar, Greetings from airtel! I am writing in reference to your request to stop the service on your airtel 4G number [protected]. As per your request I tried contacting you, but I am unable to establish contact with you. I have registered your cancellation request with the reference number 60083521. Our team will contact you by 15:41 on 10/02/2015.The monthly rental would cease from the date the deactivation request is raised (i.e) 30/01/2015.Further, charges will be applicable as per the usage. Rental and discount applicable will be calculated on prorate basis. The same would reflect in your next bill due for generation on 02/02/2015. For any support regarding your 4G LTE services, you can always call our exclusive 4G LTE customer care number [protected] (toll free). You can also write to us at [protected]@in.airtel.com We hope to have you as our valued customer again. Best Regards Lavanya Lavanya Service Specialist airtel [protected][protected][protected][protected][protected][protected]------ 3rd MAIL FROM AIRTEL Dear Customer, The credit limit for your airtel mobile [protected] has been revised to Rs 14000. The credit limit is dynamic and defined on the basis of your security deposit/average usage/history of your association with us. Upon nearing or exceeding the credit limit, you will be informed via call or SMS. To check the credit limit anytime, SMS CL to 121. Get account information any time you want. Just SMS HELP to 121 For any support, please feel free to write in to us at [protected]@in.airtel.com airtel appreciates your business and welcomes your feedback/suggestions. Warm Regards, bharti airtel limited [protected][protected][protected][protected]-------- 4th MAIL FROM AIRTEL Dear Chandrasekar, Greetings from airtel! This is in reference to your request to stop the service on your airtel number [protected]. I would like to inform you that, your cancellation request is registered with the reference number 60275946. The same will be closed by 24-FEB-2015 09:30:00 The monthly rental would cease from the date the deactivation request is raised (i.e) 11/02/2015. Further, charges will be applicable as per the usage. Are there any service/operational issues related to your current number that we can assist with. Is there anything that, we can do to improve your airtel experience. We would be delighted to assist.We hope to have you as our valued customer again. For any support regarding your services, you can always call our exclusive toll free customer care number [protected]. You can also write to us at [protected]@in.airtel.com Best Regards Avinaba babu Service Specialist airtel [protected][protected][protected][protected][protected][protected]

I am receiving abusive phone calls on my numbers from phone number +91 [protected]. I have 2 numbers from Airtel and I share only one of the two numbers to people and keep the other number limited to only my family members who have never shared it to any one else. Recently I am receiving these abusive phone calls on both of my numbers from a same phone number +91 [protected]. Since I received the call on both my Airtel phones, I have reason to suspect the confidentiality that company maintains.

The net work for the above mentioned number is idle...often though full net work is there it comes as switched off neither incoming nor outgoing works. after many written and oral complaints no proper solutions had been given. i do not expect this from good network like airtel. do act quickly. thainese

Dear sir I was using the airtel connection in more then two years. Before some time i went out of station then . airtel disconnect my connection . I payed all due bill . and submitted the document for renew connection but connection is not active my no is [protected]. Please kindly solve my problem. Best regards Hemant Raghav

My Airtel number is [protected] and I have activated 1GB prepaid 3G data plan but the Internet speed is too slow (around 10kbps speed) that, I can hardly use it. Paying money for 3G and getting speed less than a 2G connection is really annoying and irritating. I think Airtel is the worst 3G service provider I have ever encountered.

Hello Airtel Few months back i asked airtel shop who take bills to cancel my connection yet after a month a customer care executive of yours asked me for bill and when i told him of that he said that you have to ask for the cancellation to customer care.I said ok and paid the bill then he said that it will be cancelled within 24 hours. That was few months back and yet even to this day i am getting these bills even after i no longer use the connection.I am using tpnl connection now and they ask me for proof of that.they are asking me for the date of cancellation inquiry of which i said that who can remember the date and then they ask me of reference number.Now i ask you why at the time of installation you guys say that if you have query then this is our customer care number.You never say to always ask for reference number.How may of your callers always ask for reference number?And now one of your uncivilized customer care executive is threatening me with some legal letter. I am not going to pay the bill and i will never take any airtel service again in future.Some of your customer care executive's mistake is now made into my problem.They clearly said few months back that they will cancel the subscription.I can only give you an approxiamate date when i asked for cancellation ie. when i got my tpnl connection.I was your digital tv customer for some time and your internet customer for almost an year and this is how you treat your customers.By asking for proof when only mistake of mine was that i trusted your executive.|

HI... This is to request you all to please look into this matter as i have been conned 2 times by Airtel company. First time when the company sent me a message of Offers available on my number i went to retailer and made a recharge on my number of Rs 149 in which they were about to give me 1GB data of 3G data network but they gave me only 500MB, for reference i have attached Screenshots of both messages in which it is clearly mentioned that what i will get according to their offers and what i got from their offers. This fraud had been done with twice first was on[protected] and second time it was repeated on 13-03-15. So i thought to right a compliant against them in hope getting a right judgement for the same. Regards, Pravin Kumar Mobile No- [protected]

I had taken new postpaid connection ([protected]) some 5 months back and since then I have been facing huge network issues in my area. Almost 80% of the time there is no service in the area. I have been communicating with customer cares and nodal officers but I have got no resolution till now. Its highly disappointing a behaviour like this from such an esteemed organisation. There has been several complains lodged and mail communications made. The operator never hesitate to charge anything extra in cases where the money is not paid in time or for any other reason, however they wont charge less even if they admit that they cant provide the committed service.

Hi I am from Jaipur and today i updated my iphone to ios8. hi, I have tried all the possible methods to activate imessage and facetime on my iPhone 5 but its not getting activated. My balance keeps getting deducted by Rs5 and still nothing happens! 25 Rs has already been deducted from my balance. My phone no is [protected]. I am not able to send or receive msgs on my iphone. because of which i am facing alot of issues.

I am Pradeep Kumar Gupta, my phone number is [protected] . I am using this number since past many years but now I bought a new sim for the same number . Everything else is fine except the fact that I am not receiving any messages at all. Please solve this problem as soon as possible . as I really need my messages.

I do not get what is wrong with airtel. For the past 7 days whenever I am receiving calls from my home in Kolkata in USA nothing is audible extremely poor network. I checked with my USA service provider and this is working absolutely fine. I want to know what is wrong as everytime I receive call from home its costing them hale lots of money. I can understand making profit by a company is good but doing this to earn profit is not good. This will finally enable me to leave airtel and go for some other providers as airtel must know there are lots of competitors outside. I want this problem to get fixed by a day or two else I will have no choice to leave your service. Also i want to tell I have in total of 5 airtel connections and I am going to leave all of them at once. My number: [protected]/[protected]/[protected].

Dear All On 11/03/2015 by mistake I made a WRONG BILL PAYMENT of Rs 700 for a prepaid number [protected] instead of my post paid number [protected]. The payment for the bill was done from my ICICI bank account. Request you to please reverse the amount to my bank account or transfer the same to my post paid account number. I have already mailed my issue to [protected]@in.airtel.com on 15/03/2015 but I am not getting a proper response from them

Dear Sir, My mobile no. is [protected]. I Raised Complaint three times regarding problem of INTERNET USAGE but they are not responding. Really I am not used any Internet usage from my number. If this is the way Airtel Treats its customer then you can understand how ethical they would be at service. So, I, request to kindly do the needful. Regards Prem BalaChand Bunga [protected]

Hello Dear Sir/Madam, I am a reliable customer of your network.my mobile number is [protected] and i want to 3 mnths call n sms details on email id which is [protected]@gmail.com. I will be highly obliged u for this. thank you

Airtel give me false commitment shame on airtel This mail come from airtel please see Dear arshiya khan, Greetings from airtel! This is in reference to your email expressing concern about revision in plan benefits for your airtel mobile number [protected] along with other 3 airtel mobile number. In view of the rising input costs, price of products and services is revised from time to time keeping in mind the existing market situation. It is our constant endeavour to invest in our network to bring you superior experience across all our services. While i understand your discontent towards change of plan benefits, i also wish to inform you that your plan rental remains the same. Having said this, the plan offered to you with revised benefits is not part of our current available offers. Since you are our valued customer, we have retained your plan while revising your benefits. (Below is the revised tariff and benefits effective next billing cycle -) (Call tariff: airtel to airtel 10 paisa min & airtel to other 20 paisa min) For further queries, please do email Best regards Shoban babu Service specialist Airtel — original message — from: [protected]@yahoo.com To: [protected]@in. Airtel.com Cc: Subject: without info you have increase call rate R/sir Without info you have increase call rate airtel to airtel 20 paisa min and Airtel to other 30 paisa min Before you give me airtel to airtel 10 paisa min & airtel to other 20 paisa min For this numbers 1) [protected] 2) [protected] 3) [protected] 4) [protected] Please give before notice call rate increase by sms or by mail O please give me old call rate for this 4 numbers otherwise i will port out my All numbers to other network providers My alternate contact no [protected] & [protected] { but avoid call } Replay via mail which mention reference number Thanks This e-mail and any files transmitted with it are for the sole use of the intended recipient (S) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that bharti airtel limited or its subsidiaries and associated companies (Collectively "bharti airtel limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of bharti airtel limited. Before opening any attachments please check them for viruses and defects.

my contact number [protected] issued to other person due airtel compay software issue. in feb-2015 contact number shows number delete from software as airtel gallery visited nagpur. and i applied for a same number for post paid connection but in march-2015 same number issues to other person....

Hi, I ported in from Vodafone to airtel because of network issue, my verification everything was done, my no. has been deactivated from Vodafone and it is still not activated in airtel and there is no positive response from customer service.they are the worst customer service i have ever seen... Thanks, Abhilash Mob No : [protected] Alt No : [protected]

Hi, I had asked for a Airtel prepaid to postpaid conversion on Monday, 9th March 2015. The documents were collected promptly and charge was taken. I got the message - "Prepaid to postpaid conversion of your airtel number [protected] has been initiated. Your address verification will happen within 72 hours" - on March 12, 2015. The executive called me twice but did not come for address verification despite my clear instructions. They did not give me any intimation as to why they could not come for the verification. Today - i.e March 15th, 2015, I get a message from Airtel - "Due to incomplete verification of your billing address, your prepaid no. could not be converted to postpaid no." I am extremely dissapointed with the customer service of Airtel. It was the duty of the Airtel executive to come for the address verification just like they came to collect documnets. Now, I am asked to go to the airtel centre and fight with the authorities for details which I am not willing to do.If i do not get a quick solution for my postpaid conversion, il port my number. Regards,

Dear Sir, This is with reference i'm taking a new airtel broadband connection landline [protected].But now my connection is not working, reason is they are saying that my old connection overdue payment of Rs. 1122.06/- old account number [protected].I'm called to customer care they said that visit to your local airtel office, i'm goto 4/5 days regular but in local office officer said that your old connection is expired or impossible to again reactive 7 said that you take a new connection or i'm adjust to your old connection overdue payment but i'm waiting 2 or 3 days by chance my old connection is reactive but my connection is not reactive or local airtel officer regular called me & said that take new connection then i take new connection now connection is ward or airtel officer not received my call. Thanks & Regards Awadhkishor Singh [protected] [protected]@gmail.com

I HAVE RECHARGED MY NO. ON 13 MAR 15 OF RS 265/- OF WORLD CUP OFFER BUT I GOT ONLY 500MB DATA FOR WHICH I GOT SMS ON I GOT SMS ON MY NO. AS- Name:Number: AS-650011Content: World Cup Offer! Rs185=1GB 3G data, 28 days. Rs265=2GB 3G data, 28 days on airtel retailer recharge till 20-Mar-15. For more offers, call 121314 Time: 2/24/2015 10:30:02 AM I COMPLAINT TO AIRTEL ON 13 MAR 15 AT 18:26 HRS ABOUT THAT, COMPLAINT NO.PR[protected] BUT NO JOY. THEY DID NOT EVEN REPLIED TO ME. FOR REGULAR RECHARGE OF RS 255 I WOULD HAVE GOT 1GB DATA BUT FOR RS 265 ON OFFER I GOT 500MB. PLEASE HELP.