Airtel Complaints & Reviews

Dear Concern, I would like to bring to your notice that I am getting mental harassment from Airtel. I have two concerns 1) Credit Limit & 2)Tariff Plan. Credit Limit:- I have been an Airtel user since a really long time and have always been sincere at the time of payments and bills. I also have an account record of being punctual always at the time of payments & despite of having decent and attractive previous record Airtel has assigned Credit Limit of just Rs. 5, 000/-. But the fact is that before the port out request Airtel executive who visited to my office had confirmed that Airtel will be assigned same credit limit which I am having with Vodafone currently & previously with Airtel. My credit limit with Airtel was Rs. 70, 000/- vide relationship number [protected] for same number. Post MNP, Vodafone has also assigned higher credit limit of Rs. 72, 800/- Now I request an increase in credit limit of Rs. 70, 000/- or more on my mobile phone & I am confident that, given our excellent history, this new limit can be made available to me immediately upon approval. Tariff Plan:- At the time of porting this number in Mar’15 Sales executive from Airtel who visited to my office has confirmed that “Sir, you can change you tariff plan to any plan including Solitaire. Since we are promoting myplan at this moment I can only offer MyPlan to process this MNP request. However you can change your tariff plan to Solitaire by requesting/emailing to customer care post activation”. But now due to their internal marketing strategy/promotion of MyPlan they are not entertaining me to have plan changed. Despite of plan available in market they are not allowing me to change my plan. Need your help to get the same resolved on immediate basis & due to this I am getting anxiety & mental harassment every day.

For the Last 30 days, I'm experiencing Intermittent /No Signal Service . People Who come to my House, Who have Air tel Cell no. Experience "No Signal", though they Cited that the Mobile works O.K. in Other Parts of the City. I'm at 14th Cross, Wilson Garden. My Cell is Pre Paid Service. Pl Resolve the Problem Or else Advise to migrate to other Service Provider. Shashi R Rao

Dear sir, i live in vepery, chennai, tamilnadu. in our vepery locality the GSM network of airtel is very very poor. it is hard time for us now to continue your service. inspite of regular complaints, no action was taken from your technical team side. many of airtel customer are migrating to aircel service because of poor connectvity and as no action was taken from your end. only in my family i have about 10 airtel connections including landline and broadband. i would request you to atleast keep this on priority and do the needful as soon as possible, or else soon all my 10 connections wil be ported to an other network. few mobile nos. [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected]

Respected sir, I purchased a new mobile lumia 532 and availed the new device offer on my mobile number [protected] under which i was assured to get 500mb 3g data for 2 months I received the data offer for first month starting on 8th march 2015 but the pack was not activated for 2nd month. I have continously calling at 198 complaint center but the problem was neither resolved nor I was treated well. You can check my call records for the conformation. I am highly dissapointed by the level of service i am getting from a company of quality like airtel. please look into the matter as soon as possible.

DEAR CONCERNED, I HAVE TAKEN AN EASY SIM-[protected] FOR DOING EASY RECHARGE, IT WAS ACTIVATED ON 18/03/2015 AND RECHARGED WITH RS.2000/-. BUT WHEN I AM DOING EASY RECHARGE I AM GETTING MESSAGE "YOU ARE NOT AUTHORIZED TO USE THIS SERVICE". I HAVE VISITED TO DISTRIBUTOR MANY TIMES, BUT STILL MY PROBLEM IS NOT SOLVED. SO, YOU ARE REQUESTED TO KINDLY LOOK INTO THIS MATTER AND SOLVE THE PROBLEM AT YOUR END. WITH REGARDS KRISHNA BHARTI

I have subscribed Airtel microsoft 365 under ICAI scheme. My account was closed in Feb 2015 without giving any reason but i am still receiving invoice every month. Name of the Account - Mukesh Raj & Co Circuit Id / Customer No. 19724144 Account No. 70644167

I have recently observed that airtel has increased the internet consumption. I have hardly downloaded and usage is the same as in previous months. Airtel had found a new way of increasing internet usage and quickly consume the plan's free usage. So customer again recharge n take a new plan..For example, if opening of webpage earlier consumed 10 MB now consume more say 20 MB. This internet plan data usage exhaust within few days and airtel can start charging after free usage or if customer recharge new internet plan then its an added revenue. This is a fraud.

SIR, I HAVE RECHARGE MY MOBILE NUMBER WITH AIRTEL MY PACK IN ONLINE UNFORTUNATELY I AHVE TOUCH THAT PACK FOR 4 TIME .I HAVE TO DEACTIVATE 3 PACKS .THE REAMING AMOUNT WILL GET INTO MY ACCOUNT.OTHERWISE WHAT I HAVE TO DO PLEASE EXPLAIN TO ME .CALL TO MY MOBILE NUMBER.

I booked an airtel broadband connection from a local dealer www.broadband-chandigarh.in last week ago. Although they are honest but due to any technical fault my connection was delayed 5 days. I appreciate the coordination of dealer but this delay was really unexpected because they promised me to install connection within 2 days. So I want to suggest other users that before booking any broadband connection ask the dealer for proper feasibility test.

Dear Sir / Madam I would like to launch a complaint that in my village area there is no proper signal of airtel. I live in Gurdwara Ram Pur Khera near Garhdiwala in District Hoshiar Pur. ostal Code is 144 207. We have to move one place to another to get better signal. We tried to ask local airtel authorities there is no proper answer. I beleive if airtel install a tower that problem could be resolved. thsi place is a big religious/social place. Thousands of people visit from all over India and abroad as well. We would like to improve air signal strength. Please advise us if we have to follow any other steps. We can provide space to install tower. I can be contacted via [protected]@YAHOO.COM as most of the time if I am in said area airtel number will not work. Sincerely H.S. Dhillon [protected]

I am user of Airtel Since 2011 for their Post Paid Connection. In recent 1 to 1.5 yrs there has been case where there were late payment from my side and by calling customer care they give waiver for my late fees and ask me to settle the remaining balance and late fees will be waive off. Currently when I checked my total payment history till current date it was found that only late Bill of October 2014 was adjusted and none other late Bills were adjusted. I want to know a company like Airtel does it make false commitment to consumer or their persons in call centres are fool who are not good for nothing and dont know nothing. plz loook into it and Current Outstanding I will not pay untill the case is not sort out. Ankit Goel [protected]

I got a call regarding a complaint I filled in Airtel. I got a call from Mr. Vinay as the manager in Airtel company at 4:52pm on 10th of April 2015 from mobile number [protected]. He asked for my complaint. I told him. He wanted more explanation and when I started explaining him he stopped in between and started talking very vigorously. I asked for his full name then he ignored saying that. He started saying that he was Mr. Vinay patel who he wasn't. I repeatedly asked for his name but instead of just giving it he said "aapko jo karna ho woh kar lo, woh aapka concern hai". Is this what Airtel teaches their managers how to treat their customers? What is the solution for it?

hi, i have lost my molile and blocked my sim the day before yesterday and i got the duplicate sim from airtel store FARIDKOT (PUNJAB). still, my number has not activated. my no. is [protected] kindly, activate it as soon as possible. regards, baljinder chahal

I submitted a request to Port from Aircel-Airtel on the 23rd of March 2015. Even after 7 days I was still with my previous provider and on checking at the Airtel store, they told me that there was a sim mismatch, and they didn't even care to inform me though I had left back two contact numbers just in case. I had to go through that same process again on the 2nd of April. After 7 days the network from Aircel is disconnected on 9/04/2015 00.01 hrs. Its been more than 36 hours and still I am not getting any service from Airtel. I have visited the Airtel store in Whitefield (Chowdeshwari telelinks) several times and have requested to look into the issue. They promise a deadline before which the issue will be resolved and don't do anything later. I am a working professional and I missing many important calls and meetings as I don't have an active number at present, due to which I am having to incur heavy losses. I have visited the store many times spending so much money on travel, I have tried mailing them, reaching out to them on Twitter, but without luck . All they give is a time before which they say it would be resolved but that doesn't happen. A simple process which was supposed to take 7 days has taken 19 days and a 2 hours of Service period is now has extended to more than 36 hours and I am still clueless if this issue will be resolved and if yes, when. I am really feeling sorry for opting to get service from this worst service provider and have had enough even before switching to the network.

Airtel now seems to be following path of Reliaince in Looting/cheating people of there money, I activated my special offer of Local/std at 30p minutes using *121# service but instead it activated a 3g plan on my phone and deducted 97 rupees (my 3g plan was already active).i want my money back.when contacted customer care senior executive he kept on telling like a parrot that i have activated it and this will not be refunded, why would i activate a same plan over one already active on my phone...I am a educated and a technical guy and very well know how to use USSD code services of a cellphone network... i want my money back i already have porting code for airtel now so if they this keep this cheating/loot going then definately i will move to some other network...this is the second cheating instance by airtel to me in this month.

My Airtel Mobile No. [protected]. On 8th April 2015 iam sending the money through netbanking but still idon't received any benefit for this transaction. Txn ID[protected]. Also complainted 9th April 2015 to Airtel CustomerCare reference Number is PR[protected]. but not taken any rectification.

I have an Airtel prepaid connection number [protected] from kolkata. Whenever I was in roaming I am unable to make outgoing calls, but receive incoming calls. When I am in home network I have complaint lots of time to customer care and they said it has been solved, but the problem remain as usual. Now I am in roaming and facing same problem. I have select manual network selection as Airtel. I am really fed up with this kind of poor services from airtel

I dialed [protected] which is airtel helpline # when I was on roaming. Nearly 16 mins I clicked on the options to contact help desk. For this Airtel charging 3360 rupees. how can I pay 3360 if i talk 16 mins that too airtel post paid customer help desk. Being an Airtel customer from past 5 years Airtel is not at all fair from customers point of view. I think Airtel can reversal the amount that they are asking for.

Hi All, I want to port my number to another service provider. I was trying to get UCP number from airtel since 2 weeks . I am getting message like System was unable to generate number please try again. I have tried more than 20 times.what do you mean try again? This is worst service provider in india. Can anyone help me in resolving this

Hi, I had applied for Airtel Broadband connection on 23-Jan-2015 through Airtel executive, who charged Rs.1000, and made me fill application form. After a week, I was informed by some other airtel executive through call that connection couldnt be given in my area. I asked or refund on my aplication money, and the airtel executive asked for my Bank account number to be SMS’ed to her number so that they will do the refund. Even after providing the asked information, I didn’t get any response from them after many days. I simply waited for a month assuming they will process it. After 1 month I called up the airtel executive who had taken application money from me, and asked about my refund, and he said he will let airtel initiate my refund, and I will get it in 21 days. After that I didnt hear anything on my refund since 21 days, hence on 21-March-2015, I decided to enquire about status of my refund from Airtel customer care, and to my surprise they responded by saying there exists no such application form from me in their database. They said tey will escalate this case and asked me to send scanned copy of the application form, and I sent them to “[protected]@artel.in.com”. The registered this complain NO: 54386088 on 21-March-2015, and assured the case would be resolved in 3 days. Even after 4 days of the complain, I didnt get any response from Airtel, so I followed up again with customer care who informed in mail that it is still under processing and they ll get back to me. Again I called up Airtel customer care again on 30-March-2015, and they informed me that I need to send them cancelled cheque scanned copy and my address detail and my refund will be done within 2 days. I sent the asked cheque and address detail to “[protected]@artel.in.com” and “[protected]@in.airtel.com”. On 5th-April-2015, when I called up Airtel customer care for the status, they informed me that comlain o: 54386088 case has been closed. They couldnt provide me any justification for why the case was closed without informing me and without resolving it. They made me talk to some Airtel Manager again and who said he will escalate this issue again. Now this escalation has been happening in a loop since months, but without any resolution. I smell something fishy with the way airtel is closing the case without resolution. Now in these 2.5 months of following up with airtel people, I have spend hours of calls explaining each customer care same history of my cases again and again and now I have become highly frustrated, So I have decided to approach consumer court for help. I already spent efforts more than worth the application money for which I am seeking a refund If the consumer forum find my case worth given justice to, please help. I am willing to provide email interaction with Airtel, if it is required. Thanks, Sandeep