Airtel Complaints & Reviews

I had cancelled my postpaid connection on 28th november 2014 and got a tracking number of [protected] also cross verified that cancellation request has been put. Also i had cleared all my balance till date, so that cancellation is processed. Customer care guy said that no more amount is pending and in case bill is generated please ignore it. Following month i got bill generated and i called customer care for follow up, they said no request has been place and when i gave them the above request number they also agreed to it . They infact raised another request with number[protected]. Also said if you get call from billing team ask them to just refer the note section. From last 15 days i am getting daily call to clear my bill of RS 2247 which i have not used. I have not used my connection post 28th Nov Board band Number is [protected]

i had 3 post paid airtel connections i used airtel service for more than 10 years now i took a smart phone in Oct 2014the bill was 2800 in november 2015my average montly bill is 300 Internet was activated by default and was not informed to me bill amount was 2800 i got a message of data usage and i contacted customer care they said may be mistake i got the message why was the service activated by default if i wanted it i would have activated it i had to pay 10 times more to shift to vodafone why are these service providers troubling customers like this

Dear sir, My self Kaiser and i using airtel prepaid number [protected], i suffering from your bad expenrience in airtel so i request you kindly give me solution to down my call rate charges in lifetime validity otherwise i blocked your connection and suggest all airtel costumer not using airtel connection, this kind of problem i m totally disatisfied so please take action imediatly

Dear i have remained u but u have nobody any action. My account balance dedect is Rs.7 My account balance dedection before intimate u but anybody no action u told me what are i doing.& u doing. Any body no help me. My account balance is Rs.1017.68;dated on 11th march 2015.time is 23:59 pm. After dedection balance is Rs.1010.68 dated on 12th march.15 the time is 12.01AM. In between Rs.7 debited in my account. Where is going Rs.7. Plz confirm that & u saying that any service not start in your no. So where is going Rs.7. @ your side provied me again &again complaint no. I but nobody short out this complaint. What's happen your side. Plz stop this service & otherwise go to idea no port. Regards ARUN YADAV [protected]

Hello, I have moved from Airtel 3G to 4G with new connection and I was requesting for disconnect Airtel 3G connection but Airtel is not deactivating my post paid connection and I requested many times over the phone as well as in email to (nodalofficer.kk) to deactivate my connection but always I do get response from Airtel customer saying server is in down they will call back in 4 hours but I never get call from Airtel for the same. Today I called around (12th Mar 2015 01:15 PM) spoken to Ramesh and Even last Wednesday (4th Mar 2015 01:05 PM) also called to customer care person Durga and she also gave me same answer like she will call you back in 4 hours which I used to hear from Airtel every time even though I did not convinced with their answer he/she said they are helpless as facing some technical issue and will surely call back but I did not a get a call. It is really bad experience with Airtel Customer care and they are not sharing higher official numbers to escalate further on the same. Thanks, Jakki Reddy

DEAR SIR, I HAVE BEEN USING THE AIRTEL SERVICES FROM THE PAST 11 TO 12 YEARS AND ALWAYS PROMPT IN PAYING THE BILL. NOW FROM THE PAST 2 DAYS I HAVE BEEN RECEIVING THE MESSAGE AS TO DISCONNECT THE OUTGOING CALLS AS MY BILL OUTSTANDING IS OVERDUE FROM THE PAST 2 WEEKS, WHEREAS I HAVE ALREADY PAID THE SAID BILL ON 3RD ITSELF. FOR YOUR KIND INFORMATION MY DUE DATE IS ALSO ONLY TODAY AND THE BILL AMOUNT IS RS.154.19. THE AUDIO MESSAGE WHEN EVER I TRY TO RING UP SAYS I AM DUE RS 764/-. IT IS SIMPLY MENTAL HARRASMENT TRYING TO CALL SOMEONE URGENTLY TO DISCONNECT IF NOT PAID. KINDLY SEE INTO THE MATTER AND GUIDE ME. REGARDS GOPALAN SURESH [protected]

Dear Sir/Madam, I am having postpaid no. [protected], i was portable my no from Vodafone to Airtel 1 year back, but due to this portability I am not able to get banking SMS. I have also written complaint to bank and they send me feedback your no. is invalid. Kindly look into this matter and do the needful as soon as possible. Regards: Vivek Kumar Singh [protected]

hi this is vinod kumar on 27th feb 2015 at around 7:00pm i have called to airtel customer care for small information there i asked about the 3g offers rate then poonam srinivas has intimated me about the offer of 156 rs rc 3g 1gb data for 28 days validity then i recharge with 156 rs then i got 500mb for the 1st tym and another 500mb for the second time here the main problem occur here our employee did not mention me the correct details of rc 156 he told me that total 1gb validity is for 28 days later i have seen my balance then the validity is showing that our 3g balance will be expired on 12th march so immediately i have dialed to the customer care again on 10th march 2015 at 08:40am then mr.irfan took my case and he immediately transferred my call to the supervisor Mrs.SABIRA she explained me about the case clearly then i started asking her that becoz of your employees wrong information i have recharged with rc 156 so what is the solution i asked THEN SHE RUDELY ANSWERED ME THAT IF HAVE ANY COMPLAINT IS THERE U HAVE TO MAIL THATS ALL NO COMPLAINTS WILL BE SOLVED HERE AND I CANT HELP YOU IN THIS CASE (she said these words to me very frustratedly with out giving any respect to the customer) at last she told me that she is arraigning me a call back option from airtel still now i didn't get any call back from airtel so plz take this matter as a serious issue and solve my problem immediately

hi, my airtel number is [protected] . on this number call forwarding shows on [protected] and i didn't done that. so i want to know that why this is happening and i want to know that is my call history is shared to this number or not, i mean is this number spying my details or not...

Hi, For some reasons I need to have my own call log detais ( Incoming ) for my fixed landline. I have talked to the different representatives over phone and they have plainly refused to do the same. What they suggested, I should raise a FIR. Now, question comes in, why I need to raise an FIR. I'm asking for my own call log details. This is so frustrating. Someone should get back to me on this. Regards, Arun +91-[protected]

i am an airtel user.i am being disturbed by an unknown number-[protected], which gives missed calls or sends vulgur sms to my number. i am fedup with this.i request the airtel service provider to block the number as soon as possible so that i can continue with the service. my number is-[protected]

Rs14=Sabhi LOCAL+STD mobile call 30p/min, 60 din. Rs25=80 LOCAL+STD min, 10 din. Labh airtel recharge ke 30 minute mein. Offer 18-Mar-15 tak, dial *121*1# I GOT THIS MSG... AND I HAVE RECHARGED MY NUMBER ON THIS DAY 07-03-15 Recharge of Airtel Mobile [protected] for Rs.14 was successful. Get upto Rs 180 cashback on Recharges use codes: WC20, CASH60 & CASH100 (Rs 25CB on Rs 200 or more).T&C Apply!Happy to help, 24X7 - care paytm.com.

I received message of offer from Airtel " 500 MB 3G data on Rs 49 valid for 14 days & offer can be availed up to 24th March, 2015" followed by instruction everytime i drip call allowing me to use the same. I availed the same following instructions for 3 times . They credited me 500 MB data. On 4 th & 5 th transactions done on 8th & 9th March, they just credited 150 MB data with validity of 1 week. I complained on 121 regarding non credit of 350MB data for recharge done on 8 th Marxh on same day after 4 hrs on which they replied that there was no such iffer and the same could not be credited. Later they text me which goes on "(1/2) Namaste!Thank you for contacting us.Hope the concern related to your airtel mobile ...has been resolved to your satisfaction.Your Ref.no.is CBNRV[protected] registered on ..(2/2) 09-mar-2015 00:44" but my problem was not resolved. Also on yhe same day i received dame instruction reply with 1 to get 500MB 3G data on Rs49 validity 14 days to which i applied and debited my balance of 49. This time also i get 150 MB data. I again complained to 121 executives and they told me to visit nearest Airtel store. I visited Airtel store near by me which is at Laxmi nagar, vikas marg, opposite to Herra sweets, delhi-110092. She told me that system is down and i will forward the complain and the same will be resolved soon. She also told me that i will get call regarding this within 24 hrs. Later on same day i again received msg from them "(1/2) Namaste!Thank you for contacting us.Hope the concern related to your airtel mobile ...has been resolved to your satisfaction.Your Ref.no.is CBNRV[protected] registered on ..(2/2) 10-mar-2015 23:40". My problem still not resolved as i didnt get the balance of 350 MB data for two transaction. About the offer i had also received message from them "रु49=150MB+फ्री 350MB 3G डाटा, 14 दिन के लिए। रु198=1GB 3G डाटा, 28 दिन। अतिरिक्त लाभ रीचार्ज के 1 घंटे में। ऑफर 24-Mar-15 तक रिटेलर द्वारा या कॉल 121314" on 3rd and 5 th March.

I am getting msg from airtel customer care that your no ([protected]) will be discontinued on 20 march 2015 due to non usage for the last 90 days to continue the service make an outgoing call. I did a msg to [protected] on 25 Jan 2015 which is not shown in last five transaction in online account for [protected]. Apart from these I made a outgoing call to [protected] on 05 March 2014 which airtel is not logging in the system. Complain regarding the same has been done to aritel customer care but there is no response from their customer care. I want to know complete transaction (deduction) on mobile no [protected] for the last 90 days and reason for not logging the call done by me to [protected] and [protected]. and reason for no communication reading the same complain done ( ref no. PR[protected] on 9 march 2015)

I took a new prepaid sim of airtel( #[protected]) from a small shop near Thubarahalli, Bangalore( shop owner mobile no. [protected]) on Feb 26, 2015. Since then every day..the shop keeper is putting me in vicious cycle telling that your sim will be activated. But it has been 14 days and it still remains inactive. On regularly asking for my original documents he is again fooling me not returning the document. He told that he gave the documents to a person Shikhar(mobile no. [protected]) who submits the document to his manager. Both shopkeeper and shikhar are not returning my document and after 14 days they are telling that it was rejected due to reference no. not pickeed up the call but it sounds very irresponsible as no such miss call shows in that reference no. Please help me or i have to take a very severe action in charge of fooling me and not returning my document. This is the first time that a pre paid no. is not activated in so many days and if it was rejected, they are not willing to return my doc.

on 09.03.2015 i submitted my request my application for 3g dongle from mohali punjab throught cell no [protected] (idea). then after few minutes on same 09.03.2015 i received call from airtel customer care and they told me that within 24 hrs their excutive will contact me and will give demo about 3g dongle. But till now i have not received any call. and from 09.03.2015 i am also trying from my no [protected] on airtel 3g usb modem customer service[protected] and on [protected] but their is no proper option for 3g data card and every time executive told me to call this or that no for 3g dongle. i request u to kindly look into this matter

Hi, I am using datapack for 2G .While initiating 2G pack no one has intimated about this kind of charges. While raising request for these charges, no take correct action and even incoming services also stop([protected]). Kindly contact on other temporary number ([protected]).

Customer service in your organisation is worst… Your systems are not updated.. Below are the examples for the bad\worst\fake response from your company. 1. Even though I have already paid my bill on 07th March 2015 but I received a call today asking me to pay my bill. Which is very annoying. YOUR SYSTEMS ARE NOT UPDATED 2. I was a vodafone subscriber and when I ported to Airtel your Executive had given me a commitment of complimentary gift with the plan. The complimentary gift was provogue Bag. Its been more than 3 month and I am yet to receive the bag. When I enquired further for this I was asked to visit the nearest gallery to collect the same. When I visited the gallery in crawford market your executive told me it was an old plan and take it from where you got the sim card. While porting from vodafone your executive had called me and arranged a person to collect the forms to port into your network. Where do I go to such your executive who had called me???? YOUR SYSTEMS ARE NOT UPDATED. If your systems are update I am sure you must behaving the data of each and every call with regards to my account and also the person who had given me the offer I am very unhappy with your service & fake promises….take this matter on prority orelse I am switching from your network and will take this up to the higher authority. Also your network is not so good for me to stick to it..it is worst…..

I have lodged a complaint and am tired of speaking to ur customer care. I even approached u, but no response. I feel pity on such authorities extended to u, without any powers to get rid of the guilty. [protected] is my dongle number my alternate contact number is [protected]

Dear Consumer Complaint Team Please help a customer, who feels cheated by Airtel even after having a contious patronage for 4 years. I lost my number-[protected] on 7th January 2015. Requested for a replaced SIM for the same number and got it within 12- 15 days as my number was from Mumbai. I am using it on Roaming in Ranchi, Jharkhand for almost 1 years 7 months and for this service Airtel is charging me Rs. 75 additionally every month{Called as Free Roaming on Received Calls} and I have been paying my bills every month since the last 4 years Even then, Airtel has not activated my services and has been sending me bills every month since January 2015 for an inactive number. This number was updated in all my bank records, Demat accounts, Credit cards and other personal and professional contacts. Due to lethargic approach of Airtel's corporate team, I am still suffering and Airtel has even closed the complaint case. I have suffered enough financial losses and mental harassment due to this. Request your Intervention in the same. My details: Name: Ritwik Kumar Alternate Contact number: [protected] Please find the All details of my Follow ups/ complaints to Airtel below: appellate.[protected]@in.airtel.com Feb 23 to me Dear Mr. Kumar, This is in reference to your email dated 22th February 2015, regarding new sim activation for airtel mobile number [protected]. Basis our discussion on [protected], we would like to inform you that you concern related to your new sim activation ([protected]h1) as we have found the that the service is activate but the sim number is different[protected]F) due to some technical issue is not active so we request you to visit the nearest airtel relationship center (ARC) and request for the new sim to active the airtel number mentioned above. We hope that this response has addressed your query suitably. Please do write for further assistance. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Mathew John bharti airtel limited RITWIK KUMAR <[protected]@gmail.com> Feb 18 to appellate.mumb. Dear Mathew I just need to get it activated. I know it will be Mumbai circle only. I do not have a problem with that. I am okay using my no. On Roaming. And Ive been using it on Roaming since 1.5 years. Be it any circle, I need an active number. -- Regards Rirwik [protected] RITWIK KUMAR <[protected]@gmail.com> Feb 22 to appellate.mumb., nodalofficer.m. Dear Mathew Another 4 days have passed and the situation is still the same. My no. is still Inactive. In the previous communications, I believe you had said that the case has been escalated and and told me that another 3-4 days are required. What is the real problem in activating my no. when everything is okay? Can you let me know how many more months would be really required for a number to get activated? Its almost 1 month and 20 days. -- Regards Ritwik [protected] appellate.[protected]@in.airtel.com Feb 18 to me Dear Mr. Kumar, This is in reference to your email dated 15th February 2015, regarding new sim activation for airtel mobile number [protected]. Basis our discussion on [protected], we would like to inform you that you concern related to your new sim activation ([protected]h1) we have escalated to our concern team about the same issue, However we would like to inform you that as per the airtel process you can change sim within the Circle but if you want to get swap outside of the Circle(Ranchi) our system will never allow to make that changes. We hope that this response has addressed your query suitably. Please do write for further assistance. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Mathew John bharti airtel limited appellate.[protected]@in.airtel.com Feb 18 to me Dear Mr. Kumar, This is in reference to your email dated 15th February 2015, regarding new sim activation for airtel mobile number [protected]. Basis our discussion, we would like to inform you that you concern related to your new sim activation ([protected]h1) is under process, However as you mention that you will deal with airtel relationship center(ARC) yourself so we closing this case. We hope that this response has addressed your query suitably. Please do write for further assistance. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Mathew John bharti airtel limited [protected]Replied Message[protected] From: appellate.[protected]@in.airtel.com To: [protected]@gmail.com Sent: 17/02/2015 10:36:53 AM This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. RITWIK KUMAR <[protected]@gmail.com> Feb 18 to appellate.mumb. Dear Mathew The case doesnt need a closure. It needs a resolution. I mentioned in my Communication that you don't need to take any harsh action on the Main Road, Ranchi ARC as they are very much cooperative. However, I need my resolution. Keeping this in mind, render your help to resolve my case. Mr. Yash Raj of your Bahubazar, Ranchi ARC was non cooperative and it was due to him that I am suffering till date. -- Regards Ritwik [protected] appellate.[protected]@in.airtel.com Feb 11 to me Dear Mr. Kumar, This is in reference to your email dated 11th February 2015, regarding new sim activation for airtel mobile number [protected]. Basis your email, we would like to inform you that you concern related to your new sim activation ([protected]h1) is under process also it is already escalated in order to active your sim, also we would like to request you need to visit the nearest airtel relationship center (ARC) in order to swap the services from you old sim to new sim. We hope that this response has addressed your query suitably. Please do write for further assistance. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. RITWIK KUMAR <[protected]@gmail.com> Feb 15 to nodalofficer.m., appellate.mumb. Dear Mathew How much more time and patience do you want me to keep. Iv been suffering for almost 1.5 months now. And my concern still remains unsolved. Every time I mail, I receive a mail from you stating that my SIM activation is under process, I need to visit the nearest ARC, I need to keep a bit more patience, etc. The last mail that was 4 days back, also, for a change, said that My concern has been escalated! What kind of an escalation was it that it took 4 days and the problem still persists! What kind of service is Airtel upto?? Im shocked!!! What is the problem in activation of my no. when everything is genuine and I am a 4 years old customer of your company baying my bills regularly and using the same no. even on Roaming since last 1.5 years. My concern and problems are being given a blind eye by Airtel. I believe Im no more important for Airtel now. The social media now should know how one of the biggest service providers are troubling their customers for activation of a number that was lost. -- Regards Ritwik [protected] appellate.[protected]@in.airtel.com Feb 4 to me Dear Mr. Kumar, This is in reference to your email dated 4th February 2015, regarding new sim activation for airtel mobile number [protected]. Basis our discussion on [protected], we would like to inform you that you concern related to your new sim activation ([protected]h1). We would like to inform you that we have activated you airtel number mentioned above but you need to visit the nearest airtel relationship center (ARC) in order to swap the services from you old sim to new sim and for that you need to carry your proof of identity, proof of address, and a photograph. We hope that this response has addressed your query suitably. Please do write for further assistance. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Mathew John bharti airtel limited [protected]Original Message[protected] From: [protected]@gmail.com To: appellate.[protected]@in.airtel.com Cc: [protected]@in.airtel.com Sent: 04/02/2015 02:45:21 PM Subject: Re: FWD: REQUEST FOR ACTIVATION OF REPLACED SIM. MOBILE NO. [protected] Sir/ Ma'am Pls let me know the status of my SIM. Till today there has been no activation of My SIM. Even after communicating my concern, there has been no progress regarding my problem. Do let me know incase I have to approach a different department which can resolve my concern. -- Regards Ritwik Kumar [protected]/ [protected] appellate.[protected]@in.airtel.com Feb 2 to me Dear Mr. Kumar, This is in reference to your email dated 2th February 2015, regarding new sim activation for airtel mobile number [protected]. Basis our discussion, we would like to inform you that you concern related to sim activation has been forwarded to the concerned team. We will contact you within 4-5 working days with an update on the same. We hope that this response has addressed your query suitably. Please do write for further assistance. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Mathew John bharti airtel limited RITWIK KUMAR <[protected]@gmail.com> Feb 2 to appellate.mumb. Sir/ Ma'am As per our last communication, my SIM was supposed to get activated within 48 hours. However, its been more than a week, but My SIM is not yet active and till now there is no n/w on my SIM. If this is the plight of customers having a 4 year relationship with Airtel, I just wonder what might be the plight of others. -- Regards Ritwik Kumar [protected]/ [protected] appellate.[protected]@in.airtel.com Jan 28 to me Dear Ritwik Kumar, Greetings from airtel! This is in reference to your email regarding activation of duplicate SIM for your airtel mobile number [protected]. I regret to inform you that I am unable to cater your request at this moment. I kindly request you to visit the same airtel Relationship Center for further assistance. I would also like to inform you that as per the records your number is suspended due to handset lost. For further queries, please do email. I would be delighted to assist you. Yours sincerely POOJASHREE V bharti airtel limited appellate.[protected]@in.airtel.com Jan 28 to me Dear Mr. Kumar, This in with reference to your email dated 27th January 2015 regarding new sim activation airtel mobile number [protected]. Basis your mail, we would like to inform you that to provide the alternate contact number in order to talk you you because you mobile number and alternate contact number is not working. Further we also request you to provide the airtel relationship center (ARC) detail like the address and the contact number so we can help you to active you new sim. airtel regrets inconvenience caused. We hope that this response has addressed your query suitably. Please do write for further assistance. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Mathew John bharti airtel limited [protected] Forwarded message[protected] From: <appellate.[protected]@in.airtel.com> Date: Tue, Jan 27, 2015 at 4:09 PM Subject: Re: REQUEST FOR ACTIVATION OF REPLACED SIM. MOBILE NO. [protected] To: [protected]@gmail.com Dear Mr.Kumar, This email is in reference to your email dated 27th Jan 2015 enquiring airtel mobile number [protected]. Basis our discussion we would like to inform you that once you go though the tele verification in your new sim, your sim will be activated. We would also like to inform you that first 48 hours sms services will be inactive latter it will be activated by default. Your response will help us to enhance your experience with airtel. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday or further queries, please do email Yours sincerely Mousumi Bardhan Bhattacharya bharti airtel limited [protected]Original Message[protected] From: [protected]@gmail.com To: appellate.[protected]@in.airtel.com Cc: appellate.[protected]@in.airtel.com Sent: 27/01/2015 03:42:01 PM Subject: Request for Activation of Replaced SIM. Mobile No. [protected] Sir/ Ma'am I have received a new SIM in replacement of my previous SIM (Mob.No. [protected]) which got lost on 7th January, 2015. I had requested in Ranchi and have received the replacement of my SIM. Request you to please activate this as soon as possible. Mobile No: [protected] New SIM No.:[protected] H1 I have been using this number since the last 4 years, out of which I have been using this no on roaming since 1.5 years as this number is indespensable and have been very regular towards my Bill Payments. Request you to pls consider this on priority. Pls find My PAN Copy in attachment for your reference -- Regards Ritwik Kumar [protected]/ [protected] [protected] Forwarded message[protected] From: RITWIK KUMAR <[protected]@gmail.com> Date: Sun, Feb 8, 2015 at 11:34 AM Subject: Re: Your airtel Bill for Mobile Number: [protected], Bill Date: 06-Feb-2015, airtel Account: [protected] To: [protected]@in.airtel.com Cc: appellate.[protected]@in.airtel.com Dear Mathew Till date my SIM is not activated and to my utter suprize, I have received my Bill for Rs. 472/-. This is extremely unprofessional service from Airtel. I lost my SIM on 7th January and got it blocked on the same day or on 8th January. Since then, I have been trying to get my New SIM activated but of no. Use. I have been in regular touch with you on phone and on mail. However services on my no. haven't resumed. Instead of charging me on a pro-rata basis till 7th January, as I got my SIM blocked on 8th and my new SIM is not yet activated, Airtel has the audacity to charge me for Rs. 472/- without me even using any of its services. Even as per your communication, My SIM should have got activated maximum by 2days every time you speak to me, however I should tell you that it has got all in vain and your customer is still suffering. -- Regards Ritwik [protected] On Feb 8, 2015 9:37 AM, <[protected]@in.airtel.com> wrote: View and pay your bill, the easiest way! logo airtel number : [protected] Monthly charge : 472.41 Relationship number : [protected] Due amount* : 374.71 Bill period: 05-Jan-2015 to 04-Feb-2015 Due date* : 24-Feb-2015 View bill Pay bill Automate your monthly bill payments! Register now for paperless SI (standing instructions) 1 Enter your airtel number 2 Key in your credit card details 3 Get instant confirmation Enroll Now Now check ebills for your airtel postpaid/fixedline and transactions related to prepaid/digitalTV accounts at the touch of a button and help make a greener planet. Just login to airtel My Account and enjoy a host of benefits! My Account advantages: • View your current and past bills at one place • Pay your bill in easy steps • Add or remove your airtel services • Know your current usage amount • Update your email ID • Change your bill mode • Raise requests and complaints • View/Download account statement Some Important Points: * Your airtel email bill is protected by a unique password which is sent to your mobile * Ebill password remains same month on month & is case sensitive with no special characters * For mobile ebill password, SMS EBILLPASSWORD to 121 or Click Here * For data card, SMS EBILLPASSWORD to 121 from registered airtel mobile or to [protected] from a registered non-airtel mobile * You will need Adobe Acrobat to open the attachment. If you dont have Acrobat, please click here: http://www.adobe.com/products/acrobat/readstep2.html * Your Web/IT/Email administrator should permit emails with attachments Best Wishes, Customer Services Bharti airtel limited Due amount*: In case the value is " - ", please refer to the amount generated in the billed account. Due date*: In case you have not paid your previous bill, then the payment due date is 'immediate'. Please note, if you are not the intended recipient of this email, do drop us a mail at [protected]@in.airtel.com. We will ensure immediate updation at our end. This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. [protected] Forwarded message[protected] From: RITWIK KUMAR <[protected]@gmail.com> Date: Tue, Jan 27, 2015 at 3:41 PM Subject: Request for Activation of Replaced SIM. Mobile No. [protected] To: [protected]@in.airtel.com Cc: appellate.[protected]@in.airtel.com Sir/ Ma'am I have received a new SIM in replacement of my previous SIM (Mob.No. [protected]) which got lost on 7th January, 2015. I had requested in Ranchi and have received the replacement of my SIM. Request you to please activate this as soon as possible. Mobile No: [protected] New SIM No.:[protected] H1 I have been using this number since the last 4 years, out of which I have been using this no on roaming since 1.5 years as this number is indespensable and have been very regular towards my Bill Payments. Request you to pls consider this on priority. Pls find My PAN Copy in attachment for your reference -- Regards Ritwik Kumar [protected]/ [protected]