Airtel Complaints & Reviews

Company added unnecessary Internet usage charges in my monthly bill before last date I deactivated Internet plan but company added same charges into my bill. And telling me that you fully used this service and as per our plan we charged you.

I joined in ur airtel postpaid family on 24th march 2015... before this I was useing a prepaid connection o[censored]ur cellular network only... I found a network problem... actualy u cnt say it a network problem its a problem of network fluctuation... coz of tht I had to face so many problems... Thn I thought tht its a problm of sim may be its not working well thn on 2nd april 2015 sim no. Is[protected] to[protected] But problem was still their Thn I visited ur store again on 4th april 2015 in c-scheme, jaipur there I had a word with miss pooja. She heared my problem n sended u a mail my reference no. was 61157251 then again I visited in the same store again on monday 7th april 2015 thn I said miss. Pooja again tht my problem is still their she said tht complained was registered with in a day ur problem will be solved n she told me about the my family plan n I activated tht n added 1+1 no. under my family plan... I was happie after tht visit... One o[censored]r member o[censored]r airtel family called me his no. Is.+91 [protected] he said give me one day I'll solve ur problem... I thought tht nw my problem is solved... But on 8th april 2015 he was supposed to meet me in d morning he called me aprroxx 10:00am n said I'll be reaching there near my offce within 10-15 mins... but i waited for more thn half n hour thn I called him n said i[censored] r buzy thn v can meet at 4:00pm... Thn I called him aprrox on the same time n he said tht m sry sir I was buzy somewhere... n m coming in jst 10-15 mins. Thn again I waited for more than 30 mins like a fool called him so many times during tht setion... N I was in hurry so I talkd him for jst only two mins.. n left tht place because of my office work.. THEN HOW COULD HE SAY THAT THEIR IS A SIM OR HANDSET PROBLEM WHEN HE DID'T CHECKED IT... I jst dont knw other sim is working in my phone even aircel is also working in my phone then why dis airtel network is not working... as see its the best network in india bt I dnt thnk by its results... n tell me tht when my problem will be solved?? Coz of dis my job is in danger... my boss deducts my salary coz my phne is being out off range... n m only person who is earning in my family as m havng my proof also... screenshorts is been attached with it...(with screenshort of my call detail tht how my times I called ur exicutive member)

Respected sir/ ma'am, I want to inform you that I, Mukesh Sakhare, have activated 2g Internet data plan on my Airtel postpaid number [protected] from KUKU MOBILE, AIRTEL GALLERY, Mount road, Sadar, Nagpur. The Airtel gallery persons Mr. Ashish Sharma and Mr. Saurabh Walde told me that it's a 2GB plan for 99 rupees. But the bill came of rupees 8, 400/- in which close to 8, 000/- is for extra data usage. I had used around 1.9GB of Data( still less than 2GB). I talked to the customer care they told me that I started the plan in the middle of the month because of which I will be given only 1.6GB of data and the charges are levied on the extra usage of data from 1.6GB to 1.9GB. My complaint is regarding the miscommunication done by the above mentioned people of Airtel gallery. They didn't tell me that I am going to get just 1.6GB for the first month because the plan started in the middle of the month. I talked to the senior person from the Airtel gallery on phone and told him about this in front of the Airtel gallery people. He accepted that the Airtel gallery persons made mistake by not conveying me properly but was not ready to give me the waiver. I emailed Airtel regarding this, but no help. I talked to the senior person, no help. Now you are the last hope of help. Thanking you in advance.

Sir, I have install a game from earn money talk time app, it has been charging 10 rupees per sms, sir please stop that service, i don't want to play that game, I maid mistake, so please requestIng you to stop that service, from My main account It has been chargIng Sir

I recharged my cell no [protected] with Rs100 this morning and on my mobile I use only what's app for which I have taken a data plan from airtel and other then that I don't have any other applications downloaded and neither I ever used.But today I was stunned to know that I lost all the balance on the no and after calling ur customer care and speaking to a supervisor whose name is mohd younis I was not at all satisfied with the justification he gave because according to him I used net on the no other then what's app but he didn't trust the customers honesty as I kept telling him that I use only one application like always and I never had problems before because there is no other application, browser or any other way to use net.This is fraud and I promise will never use airtel services again and as I am a businessman will advertise airtel to b the no 1 cheater company I came across

I recharged for rupee Rs 505 in 3G but did not got the recharge plan and money from IDBI bank is deducted . I recharged at Ph: [protected] recharge tax ID : 304337 Please recharge the Ph : [protected] with 3G plan of Rss 505 or refund it please to bank account.

Sir / Ma'am I am using airel network since 5 years, my mobile number is [protected]. Unnecessary company blocking my Siam or number frequently, without any fault, I am facing same problem twice in same weak . Please provide me premanent solution this problem. Dr.NitesH Singh Junior resident Doctor, Srinagar Base hospital Uttarakhand

sir this is vishwanath from karnataka bangalore i have serious complaint with your recharge amount which was rs 175 for base pack when I was purchased the dish two years back but now increasing to rs, 195 so that iam getting very angry about your product and decided to port to some other connection so please inform me if provision please dont cheat the trusted customer and dont lose the customer i hope u reply thanks

Sir i received massage from Airtel. I got message like this. Rs49=150MB+Free 350MB 3G data, 14 din ke liye. Rs 99 = 1GB 3G Data, 28 din ke liye. Offer airtel retailer dwara ya call 121314 but i got only 300 MB. I talked to airtel customer care. They told me we do not have idea regard this thing. Please take action against him. They cheated and fraud me. Thanks & Regards Dinesh Chowdhary [protected]

I was an old customer to Airtel and using their service for more than 10 years. There were wrong calls put in my bill and I have called the customer care to take care of the issue and hasn't got a proper answer. Even sent several mails for the same in vain. Instead they stopped service and asking me to pay the bills. I was not using their service for more than 2 months but they imposed the late fee and penalties. Recently they are making anonymous calls and threatening legal notice which is ridiculous. Please don't use this service and even don't encourage anyone to refer to this

Dear Sir/Madam sir i m residing in Village-Bariyarpur, Post Office- Taldholi District Faizabad Uttar Pradesh. my all family person use your airtel network and currently suffering from your weak network strenth and your client leav your network and client going to another netowork and many more client are unhappy your network. kindly read my massge carefully and you take action immediatly . with kind regards Jai Prakash Mishra Your Fiathfully

For the month of January 2015, we had remitted the payment on 2nd Feb 2015 and the cheque was cleared on 5th Feb 2015. However it took us more than 30 days of followup with email correspondence and over phone and later after a long time, the credit was reflected. However instead of ensuring they offer discount for the delay at their end they rather charged late fee and related charges on the same. Even today, the issue is still not sorted out for the extra charges levied by them and customer care is showing helplessness as this is a corporate account and will not be addressed by them. I would suggest a strong action is taken and all the charges with additional waiver is carried out at the earliest. Regards V.S.Kothari Finserve

i got a messege from airtel that in 60rs u can use 500mb data. Us message me no terms and conditions applied or no prodata based plan k bare m likha hua tha...18 march ko maine ye no. port krwa liya nd mera pending bill from airtel 900 show ho rha hai...jisme inhone 744 rs internet uses k lga diye...cus. care se baat ki to unhone bola k ye pro data based plan hai...pr maine unko btaya k muj ko customer care ki tarf se bola gya tha k agr 500mb se jyada use krte ho to hi extra chargea lge ge...otherwise nhi...bt ab wo maan ne ko tyaar hi nhi...mere paas airtel ki tarf se aaye msg bhi pde hai net pack activate krne k regarding... pllsss help me as soon as possible

Disconnection of prepaid number which was used for all my private account related transactions without any intimation. I offered to pay the fine for non-usage as I needed the number for my accounts, I was made to run around between two Airtel offices in my area and contact the customer care e-mail address. Everyone pointed me towards another person., and nobody gave me any useful information. My number was disconnected on 2nd of April as per a e-mail by Amith Doddegowda(Service Specialist). I use this number for Incoming calls(verification purposes) and incoming sms's(verification sms). I've had this number since 3years, and I need it back. A lot of my private information is linked to the number.

I have enabled DND on my mobile using the website three times. I got an automated SMS with the DND code which I entered on the webpage. The last attempt was on the 27th of March. I am still getting marketing calls. I send a SMS to 1909 and it shows that DND is still not activated on my mobile. Mobile number:[protected]

I am 1 year+ old customer of Airtel, I moved to Airtel just for the better service, My track history with airtel is like that I prefer only big amount recharges on and above 200 Rs. I am regular user of internet as well, every month I do recharge for 3G service. Whenever my internet balance goes negative or about to expire, many times I receive call from Airtel to deduct the recharge amount from Main Balance, and I usually appreciate that. My Internet balance was valid till 4th April, 2015. and there was 560 Rs. Balance in my main Account. On 3rd April when I was working on internet, my internet balance went below 0 and it started deducting from main balance, as result all main balance (Rs 560) went to zero. 1. If the internet balance was coming to zero, and it was about to be deducted from main balance, I should have received an alert sms (not flash) informing / warning me for the same. But no sms was received. 2. This is a very basic service that every mobile service Provider should provide. 3. I talked to customer care, Behaviour was too much disappointing, They just annoyed me and told me to check my balance every minute. They suggested me to take care of myself in future. I told them that I am not that type of customer who recharges for 10 Rs and checks his balance all the time, I can't do it, and that's why I moved to Airtel, just for the expectation of better customer care. 4. If customer needs to take care of himself, then why the customer care is there from Airtel ? Finally I just want to say that just because of system and service fault, my 560 Rs wasted, and that should be refunded. For the cause of poor service by airtel, Why should I pay?. Thanks.

Dear Sir, My Mobile No-is [protected] .I had Rs- 270 balance on 06/03/2015 and now my balance is Rs.160 & Rs.110 is has been deducted from my main balance. So I had done and talk about problem to customer care for the same and requested for refund my deducted balance but they not refund me and said this balance is not refundable due to uses of internet. Sir, I have already net pack for 28days and it is valid till 9th april . This is really cheating and really not acceptable. It is therefore, request you kindly consider on my request and refund my deducted balance because it is not first time whereas I faced this kind of problem every month my balance is being deducted and deducted amount were not nominal . Now, it is not bearable I can't accepted it every month.This is not good service of airtel. I hope u will understate and refund my deducted balance as soon as possible. Am waiting for your swift reply for the same. Thanks Pooja Saxena

Hello, [protected] is my no. And has been registered in my name till now. As i'm out of Country now it has been deactivated from a month. And all of my Bank ACCOUNTS and Shopping Sites A/C details are linked to this no. But now-a-days while calling my number some1 else pickup the call what is this hah ???? How can they give my no. to someone else ??? How can Airtel do this hah ?? Although the sim card is in my Mobile. What the hell is going on hah???? I couldn't understand :( I've Attached the Picture where it's showing that the no. is registered in my name till now. PLEASE HELP ME PLEASE... And do resolve my problem ASAP :(

Hi, I was using Airtel number [protected] for the last 1 year. I didn't recharge it for 6 month because I was using another number. Today, I recharged it with Rs. 255, which was accepted but I was told that SIM is deactivate and you would not be able to use it. Without any intimation to me why you have disconnected my number. Also, if number is not yet active with any customer, how Airtel can accept the recharge. I want either the same number back to me or the money should be refunded to me. I will take this matter to the consumer court if do not get either the number or my money. Thanks, Sachin Sharma [protected]

Sir, I submitted my request on Friday to convert from postpaid to prepaid. But till now it is not converted. I have submitted the request in Kobambakkam, Chennai around 2 PM on thursday i.e 2nd April'15 office and paid Rs. 407 via cash. First of all they refused to entertain me and told me come on monday as today is our leave but there was no leave. Secondly they told me lie it will get activated within 24 hours. I spoke to one of the customer care people on Friday they told me it will get activated in 48 hours. Again on Friday evening i spoke to numerous advisors in Airtel but all gave same response. On Saturday i spoke to Sarvanan and spoke to floor supervisor as well. He told me by in next 24 hours it will get activated and gave reference number 61156408 told me it will get resolved within 24 hours. Again on Sunday evening i spoke to a lady she said same thing and gave me another reference number [protected]. On monday i.e 6th April i spoke to another person called sakhti he gave me another reference number [protected]. 4 days i cannot believe. i have paid money to airtel people on time. i do not know what should i do. i am really annoyed with airtel. All the advisors giving same answer. with in 24 hours it will get reolved. it is just postpaid to prepaid conversion. its 6 PM now and it is not resolved.