Airtel Complaints & Reviews

Hi, I got a call from [protected] on my mobile phone at about 1530 hours today. A lady wanted to know why I haven't paid my pending bill. I requested the lady to send me a full and final bill which i could pay. She was rude and insisted on having a verbal duel with me. I asked her to hang up but she refused, eventually I disconnected. After that I got over 15 calls from the same number that i kept disconnecting. Is this a banana republic ???

Dear Sir, I use airtel service (mobile no. [protected]) for mobile communication and for 3G data. On 9th of march, I had around 220 rs in my mobile main balance and around 44 MB data for 3G internet. But, within 10 minutes, My account balance came down to 0.79 rs and had 44 MB data for 3G. They deducted internet charges from my main balance while I had 44 MBs left in my account. I had filed a complaint to customer care. Its number is CBDMO[protected]. At first glance, customer care assured me to return the money by 10th of march. but today I got a call from customer care saying that your money from the main account has been deducted for internet uses. Today on 10th march, i still have 16 MBs (FOR PROOF A PHOTO IS UPLOADED) in my account for internet uses, and they deducted internet charges from my main balance yesterday. Sir, they should not cut internet charges from my main account until i have internet data in my account. It is clearly written in their policies that main account balance will be used only after main internet balance is zero. Sir, these companies cheat the consumer like that. Only Indian law can stop them doing this. Please help me to get my balance. I have wasted more money and time to call customer care. Please fine charges to these companies so that they could not repeat and cheat the customer. Applicant Sandeep Kumar Bansal Mobile No. [protected] Lucknow

My postpaid connection (No [protected]) stopped working (Unable to register on network error) on 06-Mar in the afternoon. I was told my customer support that the connection status was fine in their systems and hence this was a SIM card issue. However, when I went to an Airtel store for SIM swap, I was told that the SIM is fine and that it was a 'backend' issue, for which the store manager emailed the necessary team for actioning. Since the problem was not resolved even by 7pm on 07-Mar, I walked in again to an Airtel store and did a SIM swap after submitting all necessary documents and the application request (Order no[protected]. I received a confirmation email from [protected]@in.airtel.com the same day confirming that the order for SIM swap will be processed and activated within 4 hours. This never happened and I have made 3 visits to the store and over 25 calls to Airtel customer support between then and 10-Mar. I've been told that this is a 'backend' issue and the technical team are onto this, but I have never got an ETA which should be a standard associated with any service request or complaint. Being a Platinum customer, I am apalled at the huge delay and lack of transparency in which this is being handled. I'd like an email dropped to [protected]@gmail.com or a call back to[protected] to inform me of the status and ETA. I'm contemplating opting for another network for my primary connection.

Today morning i received a message from airtel (ie., Special offer only for you! Rs95=1GB 2G, 28days. Rs131=1GB 3G, 28days. Offer valid till 6-Apr-2015 on airtel. To buy, call 121314 or dial *121*1# ) so i activate the Rs95 pack through Dial *121*1#...They took Rs95 from my account and they gave me only 200MB that too for 14days...what is this??????????...Why are U(Airtel) cheating us(Customers)...

HI, [protected] this is my airtel number, i forgot my MPIN number for the airtel money account, i tried to reset my password on http://shop.airtel.com/password_resets/new but it's shows no result found for this email, can you check and share my MPIN as soon as possible

This complain is regarding to one of your agent brijesh contact number[protected]. My company contacted airtel for corporate number and this guy came to our office and gave us different plans and he told me about some RA199 plan and told me that i will be getting 900mins of local+national+roaming with 300 free messages and unlimited 2g data every month with a monthly rental of 199 rupees and he even charged me Rs1200 saying its a one time payment for this plan. I attached the copy of the plan in which he was telling me about the plans and if needed i have the video recordings also. Since the last 2 months the BILLED AMOUNT is much higher than according to the plan we agreed upon. I called your agent severl number of times in the last 2months to complain about the same and all he said to sort this out was "me dekhta hu" but DID NOT do anything yet. He is not even picking up my calls now and i m highly disappointed by such kind of behaviour from your side and now i m filling a case in consumer forum and also i m not going to pay even a single penny for my this month bill. Hope you will take some serious action about the same. Thanks!

Dear Sir / Madam, I am a registered Airtel digital TV subscriber and my mobile number attached to it is [protected]. I understand that Airtel TV is facing issues for the past 2 days. But still today I am waiting patiently speaking to their executives and following up the situation. But today when I tried to call the executives as the problem still exists, the response I got is very bad and with no proper reason the executive is demanding money to rectify the issue. When I asked the reference number, she tried to put the call on hold and tried to avoid. Only after waiting for long time, I was forwarded to 2 other persons and finally the escalation team, where I got the reference number. Reference number / Call interaction id :[protected]. Executive name : Renu Singh Escalation team : Aditya I am very much unhappy with this kind of behavior given by Airtel. Kindly help me in this regard. Thanks Chandramohan D

On 5th march 2015 I had sms from costumer care of airtel suggesting me to recharge with amount of 77 for 1 GB of 2G data for 28 days, So I had made online recharge by using recharge portal FREECHARGE on 6th march 2015, Immediately I got 100MB of data and my Internet was working fine, But after 2 days when 100MB data get finished I didn't get the remaining data. I had made 5 calls to the costumer care but they said that we will never give you neither data nor your money back. They had disconnected my call without resolving my queries. The executive named ANJU is on the conversation with me and she is talking in very bad manner. After that I had again called to costumer care then she kept receiver at side without talking anything, Then one of senior supervisor picked up the receiver and told that I will get the call from company for resolving my query but I didn't got any call from company. Not even My money back. So please advise what to do now as I am costumer of airtel from last 6 to 7 years. They have to think before creating this inconvenience. My Mobile number is [protected]

Dear Sir, I have bought a 3G sim for my data card and also had a prepaid connection on the same sim to use it on my mobile when I am not using the Data card. To my surprise, when I made the first call to one of my relatives, they received the call as if it is from "Pravna Bharath"! When they heard my voice they asked me from whose mobile I was calling! Also I started receiving Private messages posted / Commented on Face book on Pravna Bharath's Time line on my mobile! This is very serious! I do not understand why Airtel people have not delinked this number before recycling to other consumer, once she allowed to expire the Sim! I am put to lots of inconveniences on account of these private messages pouring on my mobile. I do not know to whom I can complain this at Airtel as there is no proper response from them. How to solve this? K.GANAPATHIRAMAN

Dear Concern, 1 month back I got a call from airtel (Ms. Anita- [protected]) for new post paid connection. They sent list of numbers. I selected 1 number ([protected]) and contacted her. Ms. Anita said number is available. And next day she sent their executive's to collect amount( RS-310), Photo copy and other ID proofs. On 21.02.2013 - 12.24PM other staff (Ms. Sukanya - [protected]) called me and said that numbers which I selected was already allocated to someone. I have been told to select other number. I told them if you can give me the number which I have selected then ok, otherwise return my money. She said " we cant refund money, I will check with my superior and let you know". But she never called me. On 23.02.2015 (3.39Pm to 4.06Pm) I had to call them. And Ms . Sukanya said "sir we will return you money by next day(24.02.2015)" But no one came and not even bother to call. On 25.02.2015 - 3.44Pm I had to call the executive (Mr. Kumar Raja) as Ms. Sukanya was not lifting my call. Exceutive said I will come tommorow to give your cash. On 28.02.2015 - Unfortunatly again I had to disturb Mr. Kumar Raja. He said unnecessary trash and disconnected my call. Same matter I have escalated with their Team head (MS. Laxmi - [protected]), but there is no use. Till now (09.03.2015) have not received my money. And more over Airtel team not responding to my calls. Kindly take up the issue with Airtel. Thanks & Regards M. Shankar [protected] 6-10-5/3 Shivarampally, Rajendra Nagar, Hyd - 52

Hello All, I have been complaining about the network coverage issue in my area and also frequent call disconnection . I have tried calling customer care and they were creating case and closing on their own but no proper update .So many customer case created for this issue by Airtel customer care. I am facing this issue from last 4months once Airtel is started providing 3G services . Myself and my family and my friends in this area all are facing this issue if want i can provide all numbers who are all facing this same issue.. Case Created with Airtel Customer Care for plenty of time but no solutions for that, Worst quality,
Address :House Num:3/163,
N.Perumal
Kaikolapalayam,
Thevur(Post),
Sankeri(Talk)
Salem(dt),
Tamilnadu-637104,
Airtel Mobile Numbers used :[protected] and [protected]

my airtel mobile number is [protected] in delhi. on 04 mar 15 my data pack had been finished and i had not used any data on internet but this company has cut my balence about Rs 148/-. i had tried about 6 to 7 times at custemer complaint no 198 and told about my deduction. they did not refund my balence and also not ready to lodge a complaint. even they told me that i had used net pack but i was asleep at 1200 hrs at night when balence was deducted. pls see into the matter.

Hi, I have been requesting itemised bill for my wifi usage i have written 8 mails to customer care - '[protected]@in.airtel.com' and Nodal officer 'nodalofficer.[protected]@in.airtel.com', and ombudsman - '[protected]@airtel.in', along with multiple calls. I have got verbal confirmation that the same would be sent but haven't got any statement. I have been told to login and check for my self, and have tried that too, to no avail. I have a strong feeling that I have been charged extra and therefore, there is a strong resistance to provide the details. account no - [protected]

An easy recharge of 14 was made for making isd calls. A call made to Colombo-Sri Lanka was charged @ rs14/- per minute where as the tariff mentioned in the airtel website was 10ps per second. Screenshot of the tariff is attached for reference. Kindly look into the issue and do the needful at the earliest. Thank you.

Its been long we are facing the network problem at our locality, Bagbazar . With repeated calling and telling about the network problem ...no issue was solved. Some have already switched to vodafone and some are still continuing with the same network ..hoping the problem to solve . Its high time to solve the problem - put airtel booster or tower...so that no such network problem persist. Solve the problem asap or will switch to some other network . Do it at your earliest .We all have the airtel network bu if the problem continues we will have no other option but to switch to vodafone. Its a serious issue and immediate action must be taken

I am very sorry to say that your services are not up to the mark. I had booked a new connection under your registration no. [protected] on 7th of march 2015 and was told that the connection will be installed by 12.30 in the afternoon on 8th march, but to my surprise your agents M/s R K Jain & Associates told me that my area is not coming under there circle.Then they gave me your other agents phone number on which i called and was assured that it will be installed by 4.30 in the evening. When i again called to check i was shocked to learn that this was again given to the first agent. In the mean time i talked to Airtel help desk 7-8 times but just got one word answer that we have sent a mail to the agent and they will call you. Till now ( 3.00 pm ) dt 9th March. I don't know if i should go with Airtel DTH or not. If this kind of service i am getting at the time of installation then what will be the after sales service. God my help Airtel. I am shocked with this kind of service from such a big group.

Hi, My name is Bharath, i've purchased an aitel broadband connection recently. The plan is 40 GB U/L for 999+Service tax. Initially, they've informed me that they offer a free modem for the connection. Now they started charging me for an amount of Rs. 48 as modem rental(Note:forever as long as i have this connection). Its not the charges i'm worried about, its the cheating they do just get a connection. I've expected a lot from airtel being a new customer. I've called the customer care, asked them as they are charging me for this modem, if there is a replacement guarantee. They've informed me that is not possible. I should pay this amount until I use this plan as an obligation. They've told me if I upgrade to a much costlier plan(1299+taxes) then they wont charge me for this rental. I guess these guys cant afford to have business ethics. Hope someone might resolve this issue. Thank you. Bharath [protected]@gmail.com

Sir, I hereby like to infrom you that i m facing network problem from last 10 days. i m not able to talk properly nor i can use web services in my home address. i had made lots of complain but till now no action has been taken. I m having many airtel connection in same address mention below. i request you to please take urgent action regarding the matter. otherwise we have to switch to other network. I hope you will no beg my request My mobile no. [protected] Address : 21, rameswar malia first bye lane, Near howrah commissioner house howrah 711101 Other airtel numbers : [protected], [protected], [protected], [protected]

My number ([protected]) .I have activated internet pack of 5rps per day, 25MB is being mentioned when i got activated this pack, But without even giving any information about data pack when it got over, they are deducting money from main balance. its not first time, and they have deducted 90rps once and 40rps once. I want my money to be refunded. No proper response from customer care executive. Not happy with services provided these days .

I switched from post paid to prepaid on 06.03.2015 at your outlet at city centre 1, salt lake, kolkata and was told that within 24 hours it will be activated. According to their instruction next day rang up 59059 for verification which was done and confirmed that after 15 minutes the same will be activated which was not done. Thereafter i underwent the same procedure 4 times with the same nature of promise. To day is 9th and still it is not done. WHY WHY WHY???