Airtel Complaints & Reviews

I have lodged the complaint 16 days back, but so far, no one came back with any solution. Airtel talk just don’t care about the complains. I had enough balance, still didn’t allowed to call me and thrown wrong error “not enough balance”. I sent screen print and every details. The app automatically collects data from the mobile and attach to the complaint. They have all data, but lack of interest for investigation from their side. No support at all from them!!

Sir I, Surinder Pal Singh, recharged my tel. No."[protected]" for Rs102/- for 3G Data on 23/2/15 through Airtel Money. On Airtel Money I received the msg that "Sorry! Request could not be processed. Please try later." But at the same time I received a msg from Airtel which said that "airtel money payment successful. Rs.102 paid to Airtel PrePaid DL on 23/02/15 10:37. Debit Amt: Rs. 102, Txn ID:[protected], Bal: Rs. 6008." My Airtel Money account was deducted by Rs102/- but I did not get the 3G Data Pack. When I called Airtel, I was told that my problem shall be solved before 28/2/15 & I also received this msg from Airtel "Namaste! Thank you for contacting us.The Reference no. for your airtel money mobile number [protected] is 33615941, registered on 23/02/2015 04:03 PM.We will update you by 28/02/2015 02:30 PM." Till today I have been calling Airtel regarding this matter but I have not got any proper response. I request you to look into the matter & resolve my problem at your earliest. Regards Surinder Pal Singh [protected]

Malleshwaram, Bangalore, which is heart of Bangalore is not supported by Airtel. Calls drop regularly and there is no / low connectivity of 2G internet. Forget 3G service in that area. I have raised complaint n number of times but the Appellate Team, which is supposed to be the highest level of escalation, has been replying that the network service can't be upgrated in my area (from last one and half year).

Sir, I am the regular customer of Airtel Since last 5 to 6 years and never ever faced such type of inconvenience as i am facing right now right here, sir, i came to Punjab from Delhi on[protected] and from that day my airtel no. is not working. My Useless No. of Airtel (as not having networks) +91-[protected] Kindly resolve the matter. I had recharged my no. by Rs. 79/- for Roaming pack which is now waste for me, thats why i also want the compensation for the same. My other contact number is = +91-[protected] -- Thanks & Regards, Mohit Singh, on Behalf of Smt. Asha Rani.

My airtel connection suspended without any information or sms on 02.03.2015, after that i call customer care and they replied that my I have to submit my documents again, then on 4.3.15 I submit docuemnts to airtel store but till now my connection is working.

i had made payment online through your website by my debit card bank statement copy and your transaction details receipt is attached herewith for your kind information over this your L.G. Corner, Maninagar, Ahmedabad Outlet remains mostly unhelpful and do not insist to make the payment through the cards there server remains always down that answer we get since last 5 years. They charge money form me but yet my service not active and they still asking for more time. My business is over phone and they are playing with the same from last 4 days. who will be liable for loss of business and goodwill as I am paying for service which I haven't got.

Airtel claims to activate a duplicate SIM within 4-5 hours. My SIM has not been activated for the past 19 hours. I raised a request for a new SIM at 2:30pm on 04/03/2015 and its still not activated Moreover when I called customer care at about 8pm they told me that only the airtel center where you have requested for the SIM can resolve this issue. This doesn't sound logical at all. Kindly Activate my SIM at the earliest as its causing a big inconvenience. Thanks Ashwin

my no. [protected] connection name-shah nawaj khan address-69, charniyo ka bas near old bus stand pali i recharged my no. with 255rupees for 3G internet pack and you can see in screenshot what i am getting even 2G speed not that is why i want to change my network into vodafone or Aircel because this problem i am facing from last 1 month sometimes i dont like your redicules 3g network

I was watching a video and a link opened and suddenly i received message stating Mobile_Tv all channels has been activated and it says SMS STOP to 155223 to stop it and i messaged 155223 and in the morning, i saw my mobile account getting deducted 150 rs stating it has been renewed. Even if it was my mistake to open a link, 1. I messaged 155223 STOP to stop it 2.How does opening a link activates this Mobile_Tv channels service even though the the link doesnt know about my mobile number and is that link generated by the airtel. 3.Is your security been so much weak.. If you dont' take any actions,

Hi I am hashim, I have given my documents and money for new connection but still waiting for connection.. If you guys Don want to make connection give my money back.. It is so irritating to hear today we will install.. m calling you guys since 15 days but no one care about it..

I recharge my phone today with 200 rupees and also taken an sms pack as it is holi But airtel company has deduct my balance without any cause and I informed at customer care they even don't listen is this behaviour OK ? As they see there is enough money in customers Account they cheat they have no right to cheat Very big cheater company they have to returnreturn VeryVery shameful behaviour Should I tolerate. ? Or I should think that airtel is A big cheater if no then refund my balance as soon as possible

Dear sir, my mobile no is [protected].(CUG) I am receiving a lot of notifications like "hadugalu" "2G maha sale" "2g discount" etc when I want to use my mobile. Because of this, I cannot use the mobile. Further, I am nor receiving any bills . Please send the bill with all details to my e mail address "[protected]@gmail.com.

I am residing in a village in Chittoor. I am a s/w engineer. I used to get 3G network on my terrace. I worked for 3 months with out any issue. But after a small shower, I am not receiving 3G signal. Airtel tower is less than 10m distance from my home. It is a 2G tower. I am requesting to make it 3G. Kindly consider.

dear sir/madam, i'm using airtel no:[protected] for prepaid broadband service. i took 3g unlimited plan for Rs.655 which need to provide 80kb/s after the 3GB usage for 28 days, but to my surprise the speed is only 10kb/s after 3GB which is fairly not enough to browse. i wish to get justified action for the plan. battula amrutha raju

My android Mobile (spice stellar 509) which have two sim one is Airtel 3G corporate sim and another one is Vodafone sim, From my Airtel 3G sim, i am not able to call some of STD number of Odisha and Andhra Pradesh. Interesting thing i am able to call to these same numbers from my same phone with Vodafone Sim. There are no black listing from both of sides. I am facing same problem from 20 days before. My Airtel Relationship number : [protected] My Current location is: Shivaji Chowk, Kalas Goan, Gram Panchayant Road, Pune - 411015 Due to this problem, i am not able to call some of important numbers. I am not getting proper response from Airtel.

Hi, this is Nav Gaurav, a post paid customer ([protected]). On 03-03-15 I have received a SMS at 3.00pm regarding resubmission of documents to purchase point (Airtel Store, Hariom Tower, Circular road, Ranchi-834001) to continue outgoing services. Thereafter I rushed to purchase point mentioned above at 4.00pm and resubmitted my documents & photo and completed all formalities. Executive over there name Neha has assured me that my services will not be interrupted as documents has been submitted by me. But to my utter surprise, my outgoing services is interrupted since yesterday evening 8.00pm. At this point, I do not know what is happening. Either she (Neha) has given me false assurance or I need to stop services from Airtel. If this is the quality of service then I really feel sorry for you people. Please do needful ASAP Nav Gaurav, IDBI Bank [protected]

Dear Sir/Madam, My wife is receiving calls from no. [protected] since two months in breaks, my wife avoided it but the guy seems to be persistent and rash.Also, he seems to be with a group which includes females and he talks in a vulgar manner, when I take the charge of the conversation he gets into a really cheap and vulgar argument, we searched this forum and found out from the link "http://deleteprice.com/traceMobile/trace.php" that the number belongs outside India probably from our troubled neighbour. Can you please help us on this and let us know what appropriate action we should take to catch or report them. Airtel mobile no: [protected] Thanks, Abhay Verma [protected]

Dear team,

I have purchased a prepaid SIM no [protected] bearing serial no[protected] on 26th of feb15 n all the valid documents were given to the salesman of Airtel outlet. Since then I have been regularly chasing with customer care team n get fake assurence every time that it will activated within24 hours n so n so but the result is its still not activated even signals also not coming.

Since I marked several mails to them but I come to know that there is no one interested to help their customer.

Pl do something at your end n get me out of this...

READ FROM BOTTOM UP :) Hi Airtel, Just to be clear… there was no “billing discrepancy on Data usage” the data was clearly used as I use what is available.. the discrepancy was in the functionality of your website and in how it processed an upgrade twice without verification or an email or even a sms letting the customer know that something has gone wrong or that he just got charged twice for a service he only wanted once. You can file OT[protected] however you like, but it doesn’t change the fact that a customer was not supported in a proper way and that it seems that the level of simple logic, reason, deduction or just plain moral… has gone lost on a company like Airtel. Jxxx Vxxxxxxx ============ On 03-Mar-2015, at 5:25 pm, appellate.[protected]@in.airtel.com wrote: Dear Mr. xxxxxxxx This is with reference to your email dated 3rd March 2015, regarding billing discrepancy on Data usage on your airtel data card number [protected]. Basis of our discussion, we would like to inform you that those charges were correct and appropriate. Further, we cannot process any waiver. Your Outstanding amount is Rs 6741.60. Further, we would request you to pay the above mentioned amount before the due date that is[protected]. to avoid late payment charges and enjoy uninterrupted service. Airtel regrets the inconvenience in this regards. Please do write us for further assistance. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Keshav Asawa bharti airtel limited ============ Hello Airtel, The bill for Rs.6741.60/- has been paid. Transaction ID: 30314398 Could you please send me information about the process of shutting down my Airtel 4G connection. With Regards, xxxx ============ Hello Airtel (Support), Ok, I will pay this invoice, but will also close my accounts (private and corporate) with Airtel. I believe a mistake was made on your (Airtel) part and there is no consideration for this from your side. Logic would dictate that there is something wrong when 2 times the recharge is processed double (at the same exact moment). This would be considered a very suspicious situation and would at least need more inquiry into the problem from your side. The fact that Airtel support doesn’t consider anything other than payment from my side shows me that I am not valued as a customer. I will make the payment ASAP. With little Regards, xxxx xxxxxxxx ============ On 03-Mar-2015, at 4:06 pm, [protected]@in.airtel.com wrote: Dear xxxx xxxxxxxx, Greetings from airtel. This is in reference to your concern, regarding the smart byte charges levied for your airtel 4G data card number [protected]. We regret for the inconvenience caused to you. We would like to inform you that, the smart byte of Rs.1000/- 10 GB free was activated twice on 06/02/2015 and 13/02/2015. However, as per your concern we validated the invoice dated 21/02/2015 and found that there is a total usage of 86283.55 MB. Hence, we request you to make the payment of Rs.6741.60/- at the earliest as the charges are valid and we are unable to accommodate any adjustment request. For your reference, we have also attached the soft copy bill as a PDF format. For further queries, please do email. I would be delighted to assist you. Best Regards BASILICA MARY Service Specialist Airtel ============ Hello Airtel, I understand what the bill said, I just don’t agree with it. This is some kind of error. I never did smartbytes 2 times on[protected] and 2 times on[protected]. This makes no sense… why would I do smartbytes 2 times in one day!!! I hope you understand my concern and not just give me a ridiculous answer like below. That is not support… that is just stating the obvious and acting like that is helping me. I expect more from Airtel who I have been a customer with for 11 years. xxxx xxxxxxxx ============ On 03-Mar-2015, at 2:33 pm, [protected]@in.airtel.com wrote: Dear xxxx xxxxxxxx, Greetings from airtel. This is in reference to your concern, regarding the smart byte charges levied for your airtel 4G data card number [protected]. I regret for the inconvenience caused to you. However I understand your concern, I have gone through the charges levied in your bill and hereby wish to address your concerns. I found that, the smart byte of Rs. 1000/- with 10 GB of 4G data free has been activated twice on[protected] and[protected] for which you have been charged Rs. 4000/-. For further queries, please do email. I would be delighted to assist you. Best Regards Sanjib Kumar Nayak Service Specialist Airtel ============ Hello Airtel, This is getting really ridiculous. When am I going to get a call from Airtel 4G support? xxxx xxxxxxxx ============ From: xxxx xxxxxxxx Subject: Airtel Support OT[protected] Date: 2 March 2015 1:48:14 pm IST To: [protected]@in.airtel.com Hello Airtel, Never got any support!!! (specially not in the 2 hours promised) Please give me a call on 9890xxxxxx Regards, xxxx ============ On 23-Feb-2015, at 6:34 pm, No Reply Email-airtel customer service <[protected]@in.airtel.com> wrote: Dear Customer ! Thank you for writing to us. We acknowledge receipt of your complaint, your reference no. is OT[protected] . We shall get back to you within 2 hrs. We thank you for your patience.

Hi Team,

My prepaid#[protected] is converted from postpaid to prepaid connectivity 15days ago. Post this convertion, prepaid connectivity is not getting activated.

I have visited airtel store(Kormanagala4th block) twice and got update from the Airtel team that my number will get activate in 24hrs. But my number is still inactive state from past 15days.

Request you to do the needful on priority basis.

Thanks,
Bandhavya