This mail sent by me to airtel customer care explains it all:
Sir,
It has been around 2 weeks that I activated a pack for reducing call rates
@2rs/day for 90 days and I received a message from Airtel saying that the pack
has been activated and I can deactivate it by calling on *129#. A few days
later when I tried to deactivate it using the same number *129#, I was unable
to deactivate it because there was no such option available for ANY KIND OF
DEACTIVATION.
After this starts the mental harassment part. I regularly keep on calling
the customer care to no use. They keep on telling me that they can't do
anything to help me as the service can only be called off from my mobile. Even
they guided me to use *129# for the deactivation but when I told them that it
isn't showing any deactivation options, either they used to cut the call or ask
me to continue with the service. You can check your data base for the recorded
calls that happened between me and the customer care guys. I even tried 198 a
couple of times but to no use. I also tried the nodal officer number but only a
computer recorded message shows up and after a minute or two, the call ends.
I want to know till how long you guys are going to continue with your poor
customer support! I had such a bad experience with Airtel that I don't prefer
anyone in my circle to choose Airtel in any form. I have lost more than 30Rs of
my balance to you excluding the amount deducted for calls to nodal officer and
the customer care. Someone told me to send a text on 121 saying "STOP" to
deactivate my service but it says I haven't got any service activated. Not even
the service is functioning! My call rates are still sky high!! And with every
new day I am poorer by 2Rs!
Though I am hopeless that you are willing to help me, I am still making
this last try to ask for a solution to this problem and get my money back. I
have already decided to port my number to some other CUSTOMER FRIENDLY network
provider if I don't get it corrected immediately and I am taking this to
different consumer forums as well.
This is with reference to your post dated 21 Feb. 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com.
Regards
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
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