Airtel Complaints & Reviews

Hi, The reason for writing this complaint is that, I am a vodafone customer and I wanted to port my number to airtel because of bad services. I submitted all my documents at Airtel Office, Indiranagar where they provided me with a new expired SIM Card. And after 10 days I went to ask the status of my number portability, they tell that these SIM cards have been expired and it takes 13 more days to get new ones. They refunded the amount after we returned the cards. Atleast they did not have the courtesy to ask sorry. Its a bad service at Airtel office, Indiranagar. Why don't they have stock in airtel office? Why weren't those new SIM cards checked before issuing them? This kind of service is intollerable.

Having Complained on 26th Jan, the company executive advised me that until the bill is not generated they can't help. So I preferred to wait for bill generation. After the bill generation they are unable to explain the reason for excessive data usage for which they had charged Rs.500 extra and also they had charged Rs.5 for the SMS that they seek for the reply of their customer care feedback.(with service charges extra) When will the companies stop Overcharging their customer and loot them in case of Post-paid customers. It is a very strong negative message from the company who is holding licence on National level. Regards Jaikumar Bothra [protected]

I have serious network problem of airtel mobile & data connection at my residence. We hold 3 connections of airtel mobile viz. [protected], whis is a postpaid connection & 2 prepaid connections [protected] & [protected]. But unfortunately we are facing serious network problems. Though we have 3G mobile data connection in [protected], we never get 3G service at home.And for last 1 wk, we all 3 mobiles are out of network most of the time & not getting 2G connection also. But it is available as soon as we get out of the premises. We live in the heart of the city, it is Ballygunge just behind South Point High School & all other service providers connections are working very well here. The only exception is airtel. I am giving below my residence address. Please do the needful. Sonali Mandal Binayak Residency, Flat no.114 6/5D Swinhoe Street Kolkata- 700019.

Sir, I just port my number to Airtel. I had 3 GB -3G data plan and i am paying good rental for the same. From last 10-15 days i am not being able to use proper speed of net and i already complaint so many time on customer care, Nodal officer, Appellate authority for the same. Number of calls were exchanged but so far nothing has happen from their side. No body in Airtel is helping to sort my concern. This is totally deficiency in service provider. I am going to file consumer forum for the same as my job, daily work is totally disturbed because of this.

I Got a recharge Rs. 194 date[protected] on my mobile No. [protected]. But I did not get the benefit of that recharge . I did call on customer service of airtel after recharge they said the benefit of recharge you will got in one hour. After two hour i called again and the customer care said i filed a complaint and your benefit you will get in 24 hour. Now today date[protected] after 24 hour I called again to customers care of airtel, again they said you have to wait for evening date[protected] .

I LOAD CASH USING SBI DEBIT CARD IN MY AIRTEL MONEY MOBILE (NUMBER [protected]).24 FEBRUARY 2015 AT 8:15AM, MY TRANSACTION WAS SUCCESSFUL BUT AIRTELMONEY ACCOUNT BALANCE IS NOT CREDITED.POS 22311003, PAYMENT GATEWAY(AIRTEL PYMT-BILLDESK MUMBAI), TXN[protected], I REQUESTED TO CREDITED BACK MY RUPEES(1000)AS EARLY AS POSSIBLE IN MY BANK ACCOUNT. THANKING YOU

This is regarding Wrong Commitment by Airtel Customer Service Executive & Corp. Sales Executive regarding my add-on Post paid connection#[protected]. While taking this connection I was being committed following by your Corp. Sales Executive (Updesh Kumar, Mob. No.[protected]) which I later confirmed with Customer Service Executive by dialing 121. - If i call a CUG Mobile Connection(i.e. [protected]) which is in Roaming from my CUG Mobile connection(i.e. [protected]), the incoming on the CUG Mobile Connection(i.e. [protected]) which is in Roaming will be absolutely Free While outgoing will be charged on the CUG Mobile Connection(i.e. [protected]) which is in Roaming and vice-versa. - If the Both CUG Mobile Connection are in roaming only outgoing calls will be charged from both of the connection whereas incoming will be free on one of them i.e. If [protected] calls [protected] while in roaming incoming will be free on [protected] whereas outgoing will charged on [protected] @ standard corp. Roaming rate and vice-versa. This can be checked with your Corp. Sales Executive (Updesh Kumar, Mob. No.[protected]) as well as recording of conversation between 121 executive on one of these date & time which are 21/JAN/2015 15:44:25, 21/JAN/2015 16:08:15 & 24/JAN/2015 20:55:19. Based on these commitment I was being charged Rs.127.5 for 06-Feb-2015 bill and will be charged for 05-Feb-2015 to 23-Feb-2015 period for 06-Mar-2015 bill until i called 121 executive for Bill Clarification today sometime back. When i called today the 121 executive confirmed me that the commitment made were wrong and in order to get free incoming while roaming on [protected] you need to add Rs.75 pack which I have added. Hence based on the matter, I must need waiver for Rs.127.5 charged for 06-Feb-2015 bill as well as amount will charged with 06-Mar-2015 bill of incoming from [protected] for 05-Feb-2015 to 23-Feb-2015 period. Please call me if anything. Thanks & Regards Akhilesh Kumar Cell - [protected]

I am using 3G mobile data. But last four times I have complaint on AIRTEL site without my complaint salvation they guys are sent me a message your complaint was solved. My 3G mobile data speed was less then 2G speed. Airtel server's speed was very very slow and bad network. 3G network was worst network in our city Hosur. We are paying for 3G speed money but they guy's are foolish us not only me in our area all the people are having same issue. Please do needful. Regards, Kaleembasha [protected]

My name is Asif Ali and I live in Chennai, Tamil Nadu. For the past 2 years I have been a regular paying user of Airtel broadband connection and was given good offers which I later upgraded to. Recently I shifted my house to the next street from where I was previously residing. The distance was about 50 metres. I had to disconnect my connection temporarily so that I could reconnect once I'm done shifting but now when I ask them to reconnect they took 10 days to respond after I made 10 to 15 calls and wasn't replied properly every time. Now they say that the area I'm living in is not feasible for reconnection. People around my street all have Airtel connection except me. This is injustice from the customer point of view. I have not delayed in any payments and have been a constant user where most of the mobile connection in my home is of Airtel. I am really disappointed in Airtel. You lost the trust the customers had in you. Shameful act. Would not even recommend to my biggest enemy. I would not like to see people suffer like I did with this issue.

i am in oman, before i was leaving to oman i have called executive to activate international roaming but he told me that Airtel site was down. And he asked me to send an sms. i did that too !!! before i was leaving. There are lot of calls are missed out because of your... service. i need an immediate action from your end. I am looking for international roaming and calling facility for my mobile number its very important for me number [protected] - postpaid number Please make it fast

sir there is a payment deduction in my number [protected] since long time having message game mania pack 99 rs activated for a m onth and some other 4 to 5 services have charge 5rupees frequently deducted in my a ccoiun t am admitting complaint in your customer care but having not favourable response. sir it is my humble request to you kindly close all the services which was subscribe on my number [protected] as earliest and kindly revert back my money which was currently deducted so in future my account have not any type of deduction to your end i shall be highly thankful to you Asha rani [protected]

I have not use internet data because your Engineer told me your airtel no.technical problem and date expire to near about Dear sir I have the pre-paid AIRTEL number- [protected]. I had also use PostPond no.[protected] since 2005. I had recharge of internet data use date[protected], But it’s not runing. I make to call today early morning to your executive his reply its technical problem on your number, and he told me please hold about 30 minute and also disconnect.i had no use of 1mb date please kindly check technical problem and remove. I kindly request to you please give to return/refund my internet data. what is my fault. Please check and correct. I high obiliged [protected]

would like to inform you that I have recharged internet gprs pack of 99 on 10th feburary 2015 from your customer care service but till now on 23th feburary 2015, I am not able to use my internet, I have contacted your technical helpline number also that is [protected] more than 8 to 10 times but from there also I am not getting any satisfactory answer, i have contacted Mr.XYZ there he was a Team Lead in technical team and he told me to give just 2 more days I'll resolve your problem or I'll give your recharge amount back into your main account balance. The error which I am getting when I try to browse my internet is "Packet Data: Authorization Fail", i have saved all the setting which I got from your customer care and I have done manual settings also but I not able to browse, I have changed the handset also in which but in other handset also I am getting the same error, I have contacted your ARC also but of not use. Whenever I got call back from your service they simply says that your problem has been resolved and its working fine now we have checked at our center and they simply close the ticket but the problem remains the same in my handset. I have contacted your Ahmadabad technical team also but from there also I have not got any satisfactory answer. I have been using internet in my handset from the beginning when I purchased the connection but from last recharge I am not able to use internet, I am looking forward to here some good news from your technical team, I thought you can provide internet to your prepaid connections also handling so big number of connections can't resolve one simple problem.

I chandra kanta sasmal having Airtel postpaid net connection (Number :[protected]---Unlimited plan) . But every month I have paid the net bill Rs. 224.00 (Approx) before due date. My due date is 15th of month. Always after paid the full dues net speed slow down (average speed 2.00 to 5.00 KBPS) for next 10 to 15 days. I think this cheating to customer by Airtel. I am facing same problem from last 4 months. But at the time of activation, Airtel officer have told me that every month average mobile airtel net speed will be 40.00 kbps. If you cannot increase the net speed then please close my Airtel net connection... Awaiting for your reply... Thanks & Regards Chandra kanta sasmal Ph No. [protected] Email:- chandra.[protected]@religare.com

Sir, I am using this sim since long. Today when I changed the sim to another mob it asked for PIN. Since I could not remember, on guess I tried it for three times. Now it asks for PUK. Please do needful as I want it operational immediately being my business sim

I made a complaint to [protected]@in.airtel.com for my concerns and my concerns are still not solved in reply they send me details about charges on my number. So I request you to look in the matter and get me the resolution of my queries ASAP. I have many Queries... 1. Why my number was deactivated on 17 feb if I gave request on 3feb. 2. Why am I getting calls for non payment of bill before my due date. 3. I want a written apology from the person calling and abusing me and my father. 4. I made payment of 850 why I was note given the slip of my payment and why I was refused to pay from my credit card????. 5. When I went to your relationship center on 3 feb why I was told to pay 850 for disconnecting my number. 6. Why is that 850 not adjusted in my bill??? Please Get the answers of my concerns and get back to me. It will be better if I get a call from your side. Regards Raghav Bhasin ([protected]/[protected])

Online recharge of Rs 101 for 3g was made for prepaid airtel mobile no. [protected] on 21/02/2015 vide txn id[protected] and the same amount was deducted from the bank account with SBI transaction Ref no. IGOOQEZJRO. Complaint was registered in airtel Complaints website with reference no. PR[protected] & PR[protected] and subsequent registered Ref no. CONRC[protected] & CONRC[protected]. Despite several attempts to contact customer support for resolution of the problem the 3g data plan as paid for is yet to be credited nor the same amount has been reversed back to the same account. Request to resolve the issue.

when i ported my loop postpaid to airtel postpaid i took 299 plan and the service was provided after a long time, but i was promised a travel bag as soon as the activation is done but i received a call after 2 months regarding the travel bag but was never provided as well as the 3g service is worst, so i switched to 2g and now sometimes the internet doesnt work.. as well as lots of calls drop. really not satisfied, i need a travel bag as promised. regards Suhaib Shaikh [protected]

Dear sir, I recharged my number[protected] with an amount of rs 149 but due to mistype the number[protected] was recharged. The recharge was done online with rechargeitnow.com website and net banking via sbi india. I have requested the same at the complaints site of the above described website. Kindly look into the matter and avail me the refund as I have already paid. Thank You Ankita Verma ar.[protected]@gmail.com

Dear Sir, mera airtel connection jab se incoming rate 3Rs/min tha tab se he. mera mobile number [protected](Gujarat) he. mene prepaid to postpaid ke liye 19.02.2015 ko apply kiya tha Rajkot, Gujarat ki airtel office se. mene documents me mera jo airtel me registed address he wohi address ka current lightbill (Ahmedabad)diya tha. Ahmedabad me mera khud ka house he aur wo mene rent per diya he. abhi me Rajkot me Transfer hu( Government Job), lekin mene airtel me mera Ahmedabad house ka documents diya he. Verification ke liya aap ka koi staff Ahmedabad se mere ko phone karke mera house ka location puchta he aur me usko pura location phone per batata bhi hu. phir mene airtel staff ko bataya ke abhi house me lock he aur evening me aap ko house open milega. mene jis ko rent per house diya he wo job per gaya tha. aap ke staff ne muje phone per bola thik he sir, agar airtel se phone aata he to aap bol dena ki airtel se staff aakar gaya. phir mera airtel activation request number[protected], due to incomplete verification of billing address REJECT kiya gaya. sir mere ko airtel pehle se hi PASAND he aur me mobile portability karna nahi chahata hu. Kindly do needful on URGENT base. Regards, Bhadresh M Limbachiya [protected] ([protected]@gmail.com)