Airtel Complaints & Reviews

The high speed data transfer rate mentioned are not met, or better said as never met. Airtel broadband speed test shows that photo sharing is faster with upgraded speed plans. But upgrading speed didn't affect the upload transfers at all and the download speed is not consistent either. When questioned, their response was that the issue was due to my system. But my system with the same configuration proves stronger in uploading on other networks. When this was mentioned, the reply was that they do not provide upload speeds, which clearly contradicts their marketing and advertisements. Moreover the broadband service gets shut down every month for a few days and the charges charged never changing. Repeatedly asking about this issue was ignored by the customer care and was not returned properly. Such cheap scamming was not expected from a firm as big as airtel is and i am greatly disappointed and ashamed of being an airtel customer.

Hi, I have paid 2050 through online for new Airtel DTH connection on 05-Feb-2015. Later in the website showed that transaction not been processed. I called the customer care they said no CUSTOMER ID has been generated so you will get refund in 7 working days. so i decided not to go for Airtel connection due to POOR response. i applied for tata sky and they have installed. I have sent so many mails to [protected]@in.airtel.com till now no proper response. Today @4pm i got the message from airtel saying that thanks for choosing airtel and some CUSTOMER ID has been generated. Then i called customer care and said "please refund the money as you promised" i already got the new connection. they said they will transfer the call to senior officer. but as usual the line got cut. I am keep on calling to[protected] all the time from the mobile number [protected] atleast they will take 3 mins to pick the call and finally without response they will cut the call. approx 8 mins per call. almost i have called 25 times during this week. but still no response. please consider my complaint and respond. 2050 rs is not a simple amount for me. i want only refund of money. my balance is low to call them again.

I am Saptaparni Mandal. My current contact no-[protected].I am registered for another prepaid no-[protected].On 13.02.2015, I went into the airtel store for changing my normal sim size into nano sim(sim phone no-[protected]). I was misguided and and informed that i have to convert from prepaid to post paid and paid an extra amount of Rs.300+ Rs.50. On 14/02/2015 I called up another airtel store in Kolkata and they informed me that there is no such mandatory rule. I have been misleaded and fooled and my number hasn't been activated yet even after i was told it would be activated within 5 hours.I called up the next day and I was told it would be done within 3 days. What sort of employees do airtel hire misleading their customers? I demand an immediate reply and my sim be converted into prepaid.

I am a professor and am retired. That makes me a senior citizen. Yesterday I received a phone call at about 2.10 P.M. one mr.Anil sharma started yelling at me . He alleged that there is a courtcase filed by Bharati Airtel against me in Delhi, He quoted some sections. I just did not comprehend what was he trying to convey. When I asked him to clarify he became down right rude saying that I was fooling him.He was obnoxious. He came down to the level of threatening me.Sir, I was totally flabber ghasted. As the person was very abusive I was forced to disconnect the line. After some time I composed myself and attended to my immediate priority o[censored]ndergoing my medical investigation. Later on, pondering over the telephone call I remembered that he had said something about AIRTEL.So I went to the outlet of AIRTEL which is nearby.Few months ago I had purchased Postpaid AIRTEL dongle. Unfortunately It was not working . There was no network . They sent a technician who informed that the problem can not be sorted. Hence I deactivated the services. I would like to point out that from the day I purchased the dongle to the day of deactivation I did not use the said service.I enquired at the outlet whether there was some connection between the telephone call and the purchase. The person across the counter Mr.Nirmal Shah checked my detail and informed that I had a due of Rs.505 to the company. I immediately paid even though I had not availed any services of the company.Mr.Nirmal Shah was considerate enough to apologize for the inconvinience caused to me. He said it was the company policy to call up and recover dues.I am very surprised. I Can not understand how a company can employ such abusive methods for recovering dues.I am a very respectable citizen of this country. In my whole life time I have never defaulted any of my payments. I file my income tax returns diligently.I am perplexed that why would you employ such a cheap, demeaning tactics for recovering a due amount. You could have sent a hard copy of bill. Your company representative could have called up and informed that a payment is due.I could have been informed in writing that there is a due payment. if not paid i will incur penalty . Instead mr.Anil Sharma has gone to the extent of calling me a fraud and has threatened me with alleged courtcase. I do not accept that your company can not treat its customers so ungracefully. You have insulted my whole existence, and caused severe mental stress.Why did you do it. I can sympathise with you that there may be customers with heavy bills which are overdue. But I can not comprehend why I have been treated like a low class criminal.Mr.Anil Sharma accused me of things of which I can not even conceive in my worst dreams. It appears your company paints everybody with the same brush. You have no derstanding of distinguishing the severity of default payment. I would point out to you that I paid Rs.2900 for the dongle which I could not use due to some technical issues of your network. I did not lodge a court case against you for the said loss to me.The final question remains the same. Why was I treated so badly. I have lived a very dignified as a professor in a college. I have dealt with defaulters in the college. It was never necessary to reduce to cheap levels to handle the defaulters.Sir, I need an explanation for the way I was harassed by somebody representing you.I want you to visualise if your own family members were subjected to such harassment.You might become more and more successful in your enterprise but as far as human relation is concerned you have failed.Atleast for me. Jyotsna Gandhi

Services for my airtel number [protected] are repeatedly barred stating i have crossed the credit limit. The unbilled charges comprise of data usage as per airtel. My airtel plan has 240 MB data and i have used only 150 MB. Airtel does not know the reason but my services are barred. My alternate number is [protected]

Airtel has conducted fraud of Rs 10000 by activating International roaming minutes without my consent. Interaction ID - [protected] Reference ID[protected] Since the credit limit of bill has exceeded due to their misconduct, to add to the problem they have deactivated all facilities - outgoing/internet etc on my SIM. I have called them 4 times since yesterday, everytime they say that they will call back. Just once I received call from them that too for 3 seconds and they had cut the phone immediately. Now they are saying that they have called back and you did not pick up. Airtel, show some courtesy and professionalism- 10, 000 Rs fraud in a month is huge. Over that you are pestering me by blocking services. I am going to change mobile service provider now.

Hello, I have a 3G Data Card Wifi which I purchased from Airtel gallery and the number is [protected]. I lost the data card early in November and had given a call to Airtel to disconnect it immediately and the process of getting a new one as they said the card was insured. Since November to December they were charging me rental and late payment charges inspite of knowing i did not have the date card and even since I made a call to...

I have airtel number [protected] and was using it fine untill I got a call from the Airtel promotions team in November 2014 and I requeted them to change my rental plan to Rs. 99 minimum rental plan as I was not making outgoing on internet henceforth.

I was expecting my rental to change but found out in my bill that it was not done and then later during the month of December I called up complaints team and registered a complaint for it and also wanted them to look into the call and also change my rental plan again.

The call was made to 198 on 14/12/2014 and I also wrote an email communication from my email id [protected]@hotmail.com to [protected]@in.airtel.com as per my conversation and wrote an appreciation mail for Vishal the person from airtel who handled my call thinking that he would take action on it or change my rental to 99 atleast immediately then.

Now aritel has diconnected my outgoing and incoming, and continued to charge rental of Rs. 399 and also late payment penalty and are tortuing me to pay the entire amount. I want to use this number and would like to pay according to the 99 rental which i have spoken about twice and written an email also.

Otherwise this is not the 1st time aritel has cheated me but this time I would rather go to consumer court and also bring this to the media on how Mr. Sunil Bharti Mittal has started the cheating business to get funds for his daily expenses.

Regards,
Manmeet Bhamra

I have an airtel prepaid sim card with the number [protected]. I bought this sim card at Airtel office, Kalidasa road, Mysore. I requested for the activation of 3g on this number on 3rd/4th Feb 2015. However to this day, it has not been activated. Each time I visit the office and/or talk to the customer care executives, I have been given a lame reason and every effort of mine has turned futile. Once, even the airtel employee blindly ignored me when I was talking to him and continued scanning through his images on his phone. The customer care is pathetic and drove me to a point where I bought a vodafone connection and everything worked out of the box. Please kindly help me with this regard as I have recharged my sim card with money and don't want to lose it as I am pretty sure after that money is emptied, I will surely switch to vodafone.

AIRTEL CUSTOMER CARE SELLS PERSONAL DETAILS FOR MONEY OR FOR SAKE OF
GOOD RELATIONSHIP.

My Name is

I already raised a complaint about Airtel employees
leaked/sells personal details to people they know... I had word with
Airtel Pune and a lady spoke to me and told me it cannot be done by
any employee.I too believed and i never bothered...Again its happening
a person who shows my msgs and call history of mine a 3rd time that
too from SOLAPUR CITY AIRTELl...That lady came and told me that she is
having my all my message details and call history in her hand...saying
that i have all your details ie. i got message, what time i replied
how many messages i sent, how many message i got from which no, how
many hours i spoke to particular no.etc... Note: she said she has a
very good TOP contacts in Airtel as she already worked there

One more note: Already Airtel person spoke your supervisor and
he told that is not possible and they are SAFEGUARDING their
employees...BY GIVING ME NO OF SOME EXECUTIVE WHICH AGAIN HAS NOT ANY
EXTRA OPTION FOR DIFFRENT COMPLAINT WHICH LEADS TO DISCONNECTING THE
CALL.
NO IS-[protected] & MAIL [protected]@airtel.in


1. I spoke to an Airtel Ex-employee and asked about it he said it can
be easily done and they can see all details that what time what
message sent, received, called, received call, what no.etc...
2.He also told me that even they can see and read all messages what
and all i received and i sent to whom and what by just raising a mail
that the higher heads telling that customer is fighting for message
charges etc...
3.He is clear that if you complained they have to find who logged in
to get my details but simply Airtel is avoiding and protecting their
employees...
4.Its conform that Airtel customer care sold my details unofficial and
the ex-employee told me to get that person and give complaint Airtel
can find out easily that who logged in to get my details...
5.He also told me to raise complaint to DOT...


I WANT HELP TO RESOLVE THIS ISSUE AS THIS IS VERY HIGHLY
UNPROFESSIONAL BEHAVIOR OF COMPANY WHICH IS NOT ACCEPTED BY AIRTEL
GROUP.


REGARDS,


PUNE

Why do I receive a NO Service line on my screen-top? I'm afraid it has been happening much too often to my comfort. I've always trusted Airtel to be the country's No.1 mobile service.

Let me explain the problem. All of a sudden, an advisory appears on the screen, with the caption 'Network Lost.' The message is rather curt: "Your selected mobile network is no longer available. You can choose a different network in Settings."

Am I being forced out of the network of my choice? Airtel should explain.

Is it too much to expect that the consumer gets the normal service without such frequent interruptions in service.

Krishna Dharmarajan

Bangalore, 13 Feb 2015 1615 hours

I have given my documents on 7th February for porting in to Airtel from Idea. But yesterday night my idea network has gone from my phone and Airtel service also not activaed. It is showing simcard registration failed. So kindly please resolve this.

Dear CONSUMER,


The AIRTEL is an big cheater revolving around whole earth. My Number is [protected] . i am a AIRTEL customer.On 11/Feb/2015 6.40Am activated. This is the one day pack . it has 25MB of 2G data usage limit. But whenever i was used the pack, my main account balance was reduced. i was only few calls (less than a minute). Only i was received long incoming call in the period of Internet usage. It approximately Rs 75. It should be refunded. i am attaching the proofs. Consumer Please help us to recover from this cheat.

Dear Team, There have been severe network issues with my number. There is no network both at office and home. At home we have 3 airtel users and all 3 facing the same issue. My cellphone number [protected], [protected]. Email id : [protected]@gmail.com Please call and resolve the issue ASAP. The problem has been occuring for the past 15-20 days and now i am fed up

Dear Sir,

I have lost my mobile [protected] on[protected] near sheikhpet tolichouki around 08:30pm, I would like to request to you please cancel or blocked my mobile number so if someone is found they could not misuse. I am trying continuously this number but I could not reach.

So please I humbly request to you please cancel this number.

Kind Regards,
Shaik Maqsood Ahmed

checked up with call centre, who informed that sim what i had in my mobile does not match with my name and address. I lost the mobile which the had airtel SIM no [protected]. I want to block the sim .

Please block the sim and as well deactivate all the data.

Dear Sir,

It is with utmost disgust at your people I am writing here that the junction box has been put right at my doorstep without any permission from me.
The place has turned into a junkyard. Every next day I find wires lying around which have injured several people including me.
I am requesting you to remove it or shift it elsewhere.
Thanking you
Rashad Hasan
17/1B Circus Avenue.Kolkata -700017

Hi, I have 2 Airtel Post paid no ([protected] & [protected] ) with plan "225 CUG".but in current month bill(Jan-2015). CUG Charges is not deducted as per the plan.Please go though my issue and resolve it ASAP. So that I can pay my revised bill on time . Thank's Vivek Chandra [protected]

i have recently recharge from airtel.in website from my account https://www.airtel.in/myaccount it show 1GB at 99 rs iin special offer. but after recharge i got International Roaming that not waht i want then thought i did wrong then recharge again but not success. 2 Times my balance deduced from bank account ever your senior customer care don't know where is my account on airtel website. I want my money bank or change plan to 1GB 3G i don't need any other than this.My details are follow. Mobile Number: [protected] TransID:[protected] time about 5pm TransID:[protected] time about 10pm Recharge 99 rs two times total 198 rs. Date of recharge 12/02/2015 I don't expect this kind of service from airtel.Hope you take action on this.Check attachment also Regards

My mobile no. is [protected]. We gave our consent to move from IDEA postpaid to Airtel Postpaid Family Plan. One Mr. Teja, [protected]/[protected], field executive came to our home and delivered three SIM cards for my above mentioned Mobile number and to [protected], [protected] Gowri Devi and [protected](Prepaid to postpaid) Ramya. Idea has released my number yesterday morning and I had inserted the SIM card given to me yesterday i.e. on 11.02.15 at about 10 am. So far it is not activated. Yesterday I had tried to contact Teja, but calls were not going to his number. I had contacted Mr. Samson, [protected] who I understand is the Team leader. After verifying, he has informed me that wrong SIM card was delivered to me and asked me to go to Airtel outlet and get another SIM card. I was to provide address proof and Photo again at the outlet and got the new SIM Card inserted at around 7.45 pm on 11.02.2015. I was told that in 4 hrs it will be activated. Even by 11 am today, it is not activated. I gave a message to Teja, as Mr. Samson was also not responding. Teja told that in Kharkhana Airtel outlet, they have activated my number with some other SIM card and promised to delivered that SIM card by 2.30 pm today and other 2 SIM cards by 13.02.2015. Till 6.30 he did not turn up. When contacted he said that he is nearby our home and he will come in 10 to 15 minutes. When he did not turn up even at 7.30 pm, I tried to contact him and he did not answer the call. I had tried to contact Mr. Samson and even he was not answering the call. I feel that I made a mistake in trying to migrate to Airtel. But now I am in a fix. At this stage I could not go back to IDEA. How to solve this problem. My profession is entirely dependent on my Phone contacts. Any loss that might happen to me, because of this irresponsible behaviour on the part of staff of Airtel, I will have to claim from Airtel. Pl note this and sort out the problem. NRN Reddy, [protected], e mail Id: [protected]@yahoo.com