Airtel Complaints & Reviews

On Jan 7, 2015, Shiv (Airtel Salesperson) ([protected]) offered me a new January Special, 1099 combo Plan (1000 free mins of local calls, 8Mb/sec, 15GB), and I accepted after verification with Airtel backend team. Until then I had One 749 Bill Plan (Rs.100 free calls, 2Mb/sec, 4GB) since 2009. I told them 1000 free mins was an attractive feature for me to change plan, even though I will pay addition monthly rental. When I received full Bill Plan bill (Jan 17 to Feb 16), I saw there was a charge of Rs. 251 for calls. I called Airtel Customer service and they said I do not have any free calls in the plan. Then I wrote Email to Airtel Appellate, who first gave me a list of new plans saying I have to choose one of the new plans. I wrote again, then they said they will look into it. I have received no further response from them. I kept calling Shiv repeatedly to show me that Plan Sheet again, but with no avail. I met Ashish Sharma of Airtel ([protected]), who told me that he will investigate it and resolve it. No resolution yet. I have written to Bhawna Bijani of Airtel about it, but have received no response. I am asking them to verify with their backend team how they verified this January Special and now Airetl is denying its existence. If they have sold me a non-existent Plan, then they should revert my Bill Plan to my original plan in exitence on Jan 7, 2015 "One Airtel 749 Bill Plan" whose rate had slowly gone up to Rs. 899, because I have had this plan since 2009 (even though it is not on their list of current Bill Plans) and it is not my mistake they gave me nonexistent plan. They have not done anything about it so far.

Dear Sir, I Inform to you my Airtel Mob No-[protected] outgoing stop due to other customer mob bill Rs- 3079/ This Number [protected] added my account but i m not using this number [protected] only i m using [protected] . pls check the this number [protected] detail and so pls contact this [protected] mobile number person. and so pls my number Outgoing Start.

I recharged my prepaid mobile no.[protected] for Rs.500/-. on 25.2.15. Then I received a call from Airtel if I wanted to covert from prepaid to post paid. I agreed. Next day Someone visited me & took copy of Adhar Card & PAN card & Activation charge of Rs.300/-. Next morning someone called for Physical verification & said that conversion will be done within 24 Hrs. The call has been suspended since 25.2.15. On 26.2.15 I received an SMS " Address verification from prepad to postpaid conversion of yr Airtel mobile has been completed. The coversion will start shortlt." Why call from mobile has been suspended. Why it is taking so much time. If it is not activated today, I shall switch over to some other provider. Pl. activate immediately. H.N.P.Ambastha, Ranchi

DEAR SIR, EMPLOYEES OF YOUR DEALER SANSUN AT M.M. MALVIYA ROAD, AMRITSAR. NAME. MR. PARMOD AND MRS. PRIYANKABAD BEHAVIOUR WITH US . SHE SAYS THAT YOU HAVE NO NEED TO COME TO OUR OFFICE FOR RECHARGE. I HAVE RECHARGED SO MANY TIME TO THIS DEALERSHIP. THEY HAVE NO KNOWLEDGE OF ANY FLEXY I RECHARGE RPS. 197/- FOR 20000 SECONDS BUT THEY RECHARGED 580 OF AIRTEL TO AIRTEL. WHEN WE ASK TO MRS. PRIYANKA THAT YOU HAVE WRONG RECHARGE TO OUR NO. [protected]SHE SAYS THAT WAS NOT OUR MISTAKE. THEN WE RECHARGE SECOND TIME OF SAME 197/- BUT THIS I GET 17000 SECONDS AND AGAIN I VISIT THERE FOR ASK HER THAT WHY I GOT 17000 SECONDS THEN SHE SAID I WILL GAVE YOU 3000 SECONDS FROM MY END YOU HAVE TO WAIT TILL EVENINGAND I WAITED BUT I DIDNT GET AND WHEN I VISIT THERE IN THE MORNING THEY SAID THAT WE ARE UNABALE TO DO THAT BECAUSE COMPANY HAD CHANGE THE PLANS . AND SIR YOU ARE GOING TO BELIEVE THAT THEIR BEHAVOIUR WAS VERY BAD TO ME THEY BEHAVE LIKE AND ILLETRIATE PERSON. AND SIR I WILL NOT GO THIS DEALERSHIP IN FUTURE . THIS DEALERSHIP IS MAKING FUN OF THE HUGE ORAGANISATION AIRTEL. KINDLY DO THE NEEDFUL FOR RECOVER OUR LOSS

Hi All, This is the worst experience for me with Airtel . Facing lot of signal issue from last one and a half month. Due to which I am facing incoming, outgoing and internet problems continuously. I already raised my complaint on Jan 20, 2015 but no resolution, reference ID is 59925629. Lot of people have complaint for the same issue but no solution. My Office Address: Wipro Limited Doddakannelli, Sarjapur Main Rd, Bengaluru, Karnataka 560035, India. My seating location in office is Tower S4, 12th floor. Please do it on urgent basis and on high priority basis as the issue is pending from more than a month. Response from Airtel Team: This is in reference of your email dated on 21st February 2015, regarding network issue for your airtel mobile number [protected]. Basisour discussion on [protected], we would like to inform you that as per the service request number 60462396, our network team has tried to conduct a survey for network issue however the permission to enter your office premises was not granted and hence the survey could not be done. We apologise for the inconvenience caused to you for this. Basis our discussion on [protected] dated 28th February 2015, we would like to inform you that as per the service request number 60462396, our network team has tried to conduct a survey for network issue however the permission to enter your office premises was not granted and hence the survey could not be done. It is completely your responsibility to provide permission to let our survey team enter your premises, as it is a company owned individual paid connection. We apologise for the inconvenience caused to you for this.

Dear Sir, My name is Sameer ; my no. is [protected]. I am from patna, Bihar. I am using this no. in my Airtel 3G dongle for my office work. From past few days, i am not getting proper speed in it sometime 0.04 KBPS and sometime 12.4 KBPS. The speed keep on fluctuating every time. As they advertise Airtel use to provide 21 MBPS speed in 3G dongle but here i am getting too low. i have also recharged it with Rs. 251 ( 3G pack). when i made a complaint in 121 customer care, they are not giving proper reason for it. They gave me complaint no.[protected] and automatically closed it without resolving my issue. again i called they gave one new complaint no.[protected] but they are not resolving my problem.

Dear Sir, Mam I am jyoti chauhan. I have recharged Rs. 150 on 27.2.2015. I received successful recharge message and I my balance also deducted from my Icici debit card ( recharged through Paytm). But I not received balance. When I call to airtel customer care they had not give me satisfied reason for deduction. Last time also I have recharged Rs. 120 on 13.2.2015 they deducted Rs. 99 for any service activation which is not activated by me. I want my money back

Dear Sir, On 03-Dec-14, we requested airtel broadband service by paying 1000 Rs/-, but due to some technical issue they couldn't able to give us Internet service, and they till now they never refunded my money back, I hate this airtel service, worst service ever, this is my 3rd month after request and still i have not received my money. I even gave complaint to airtel customer care and My customer care number is 53347688, and my Internet acknowledge application number is Cblr6897308. I have spent Rs 250 on my mobile recharge for just asking my money back, However its just a waste of my mobile charges till now, i have no other hope, As per the refund process mentioned in the cosumer court by airtel is 45days, but now its like 90 days. Kindly, if possible please help me to regain my expenses also by considering oppotunity cost. Please help, Thanking you, Mohan Kumar G

I am Using Airtel Broadband, and now i do not feel any use of it so I want to Terminate the usage of this Internet services but as i call there customer care they are giving me some short of beneficial schemes so that i won't terminate it and go greedy, please last time i have paid a lot to them and I have suffered a lot.
I seriously do not need this connection now.
kindly Disconnect and terminate my Connection as soon as possible.

Sir I have activated Rs 11 3G pack for 1day but money deducted from my mobile no [protected], Rs 11 two times at a time. I have talked to customer care, he was not given me any response and he was not raised my complaint, simply telling me there is no option to return money. During talking I have expense Rs 2.their is no Matter about Rs 11, but chitting the customer. Please do needful action and return my extra deducted money.

FOR MY PREPAID 3G SIM WITH NO [protected], I WAS OFFERED A SPECIAL RECHARGE OF 01 GB VALIDITY 30 DAYS ON YOUR SITE ON 25/2/15 . ACCORDINGLY IT WAS DONE AND PAYMENT WAS MADE THR HDFC VISA CREDIT CARD ENDING WITH 1730, BUT THE CHARGING NEVER TOOK PLACE.HENCE I WAS FORCED TO DO CHARGING AGAIN WITH RS 249/01GB/30 DAYS TODAY. YOU ARE THEREFORE REQUESTED TO REFUND RS 156/- PAID EARLIER. SUNIL KUMAR

Dear sir, Today I did self recharge from airtel money Rs 85. But. I don't got amount. That amount has been directed from. Airtel Money account. And even ur customer car executives are not have pectins to speak with custores. I m going to. Post. Different company. Thanking u Paresh pai

I was having problem from your advertisement for every single cal it was saying, semma deal for 4 rs recharge or something... Later I callied customer care and placed a complaint by SPENDING MY TIME AND MONEY, , later no advertisement has come, , , but after one day again its starated.. But I dint had time to place a complaint but today on[protected] I made a time n called to customer care again sspending my TIME AND MONEY. But a lady taken my cal n not at all listening n she dint understand y and what I was saying, , , really I got enough mental torrture by airtel, , , later she passed my cal to her above level but he was totally unfit, , he not able to understand customers feelings, and problems, , , First of all how can airtel give advertisement like this with out my permission, , , n how come airtel charge money for my complaits, , , I was just thought to suicde coz o[censored]r mental torture, , coz it's all additional torture to me, , , , Many times I thought of changing network, , but only bcause of network strength am sticking with airtel, , If my mobile is sswitched off you can cal on [protected]

Sir, This is to inform you that I am having Air tel No [protected]. When the mobile is out of network area, the call is diverted to the No [protected]- operator Voda Phone. I have already checked with the Air tel operator, but still the problem is there.

I have applied for a new Airtel Datacard 3g connection, and a Sim card/Data Card was provided to me by Airtel, a day later I received a SMS stating delow details. Airtel Activation Request No[protected] Mobile no. [protected] Now when am trying to use this number in datacard its saying cannot register to network and when I called up Vodafone helpline they are saying [protected] not assigned to you. Please help.

sir one new airtel tower sitchueted in my area before some days .that s the reason whole area is very disturb for network prob and physicaly and mentely depressed so you take action address is bhagwan nagar balkeswer agra 282004

Dear Team,
As discussed please clear the issue. This is a very old issue requesting you to clear our payment query. Otherwise we will disconnect all connection 2G/3G/4G from pan India.


Best Regards,

SUSHANT KUMAR
Cell: +[protected]
Sr.Executive - IT
#92, 3RD Floor, HJS Chambers
Richmond Road, Bangalore, PIN : 560025,
Ph:[protected]


From: Coordinator.South
Sent: Friday, February 27, 2015 1:54 PM
To: a_Rajan.[protected]@in.airtel.com
Cc: a_sharad.[protected]@in.airtel.com; a_Nisha.[protected]@in.airtel.com
Subject: FW: BROADBAND NOT WORKING [|BAL|Qrc219041412045733914463|]

FYI…

From: Coordinator.South
Sent: Saturday, January 31, 2015 2:48 PM
To: 'a_Rajan.[protected]@in.airtel.com'
Cc: Sunil S Kumbar; 'babu.[protected]@in.airtel.com'; 'a_sharad.[protected]@in.airtel.com'; 'Pramod.[protected]@in.airtel.com'; 'samson.[protected]@in.airtel.com'
Subject: RE: BROADBAND NOT WORKING [|BAL|Qrc219041412045733914463|]

Dear Jawed,
Please update the status of payment record as it’s still not updated on our account.

Regards
SUSHANT

From: Coordinator.South
Sent: Friday, January 16, 2015 1:03 PM
To: 'a_Rajan.[protected]@in.airtel.com'
Cc: '[protected]@in.airtel.com' ([protected]@in.airtel.com); Sunil S Kumbar; 'babu.[protected]@in.airtel.com'; 'a_sharad.[protected]@in.airtel.com'; 'Pramod.[protected]@in.airtel.com'; 'samson.[protected]@in.airtel.com'
Subject: RE: BROADBAND NOT WORKING [|BAL|Qrc219041412045733914463|]

Dear Jawed,
Please update the status. This is a very long pending issue which is still not clear regarding the payment.
Invoice Account No Amount Cheque No Cheque Amt Cheque Date MICR Company name
[protected] 11585733 4405.17 430985 4405 11.09.2014 [protected] CENTURY PLYBOARDS (I) LTD


Best Regards,

SUSHANT KUMAR
Cell: +[protected]
Sr.Executive - IT

#92, 3RD Floor, HJS Chambers
Richmond Road, Bangalore, PIN : 560025,
Ph:[protected]


From: Coordinator.South
Sent: Saturday, January 03, 2015 11:42 AM
To: 'a_Rajan.[protected]@in.airtel.com'
Cc: '[protected]@in.airtel.com' ([protected]@in.airtel.com); Sunil S Kumbar; 'babu.[protected]@in.airtel.com'; 'a_sharad.[protected]@in.airtel.com'; 'Pramod.[protected]@in.airtel.com'; 'samson.[protected]@in.airtel.com'
Subject: RE: BROADBAND NOT WORKING [|BAL|Qrc219041412045733914463|]

Please update the status.


Best Regards,

SUSHANT KUMAR
Cell: +[protected]
Sr.Executive - IT

#92, 3RD Floor, HJS Chambers
Richmond Road, Bangalore, PIN : 560025,
Ph:[protected]


From: Coordinator.South
Sent: Wednesday, December 31, 2014 2:37 PM
To: 'a_Rajan.[protected]@in.airtel.com'
Cc: '[protected]@in.airtel.com' ([protected]@in.airtel.com); Sunil S Kumbar; 'babu.[protected]@in.airtel.com'; 'a_sharad.[protected]@in.airtel.com'; 'Pramod.[protected]@in.airtel.com'; 'samson.[protected]@in.airtel.com'
Subject: RE: BROADBAND NOT WORKING [|BAL|Qrc219041412045733914463|]

Dear Rajan,
Bellow given payment not reflect on our account so please check and lets update the status.
Invoice Account No Amount Cheque No Cheque Amt Cheque Date MICR Company name
[protected] 11585733 4405.17 430985 4405 11.09.2014 [protected] CENTURY PLYBOARDS (I) LTD

Also Rs. 500 not discounted on our account.


Best Regards,

SUSHANT KUMAR
Cell: +[protected]
Sr.Executive - IT

#92, 3RD Floor, HJS Chambers
Richmond Road, Bangalore, PIN : 560025,
Ph:[protected]


From: Coordinator.South
Sent: Wednesday, December 03, 2014 1:31 PM
To: 'a_Rajan.[protected]@in.airtel.com'
Cc: '[protected]@in.airtel.com' ([protected]@in.airtel.com); Sunil S Kumbar
Subject: RE: BROADBAND NOT WORKING [|BAL|Qrc219041412045733914463|]

Dear Vikrant,
AS discussed please clear the issue. Given bellow cheq not posted on our account. Also request you as per trial mail there is Rs. 500/- waiver also pending .. please clear the issue ASAP.

Cheq Date CHQ Number Amount
11/09/2014 430985 4405


Best Regards,

SUSHANT KUMAR
Cell: +[protected]
Coordinator-South | IT

#92, 3RD Floor, HJS Chambers
Richmond Road, Bangalore, PIN : 560025,
Ph:[protected]


From: Coordinator.South
Sent: Saturday, November 29, 2014 3:46 PM
To: 'a_Rajan.[protected]@in.airtel.com'
Cc: '[protected]@in.airtel.com' ([protected]@in.airtel.com); Sunil S Kumbar
Subject: RE: BROADBAND NOT WORKING [|BAL|Qrc219041412045733914463|]

Dear Team,
Still amount not steeled on our account…

Regards

SUSHANT

From: a_Rajan.[protected]@in.airtel.com [mailto:a_Rajan.[protected]@in.airtel.com]
Sent: Friday, May 30, 2014 10:04 AM
To: Coordinator.South
Subject: RE: BROADBAND NOT WORKING [|BAL|Qrc219041412045733914463|]

Namaste! Mr. Sushant,

Greetings of the day!
Thank you for sharing the concern and I checked with my team.

We will give you waiver around Rs.500 and it is under process.

Thank you for choosing airtel. We welcome your feedback

Thanks & Regards,

Rajan Jonwal
Relationship Manager
Bharti Airtel Limited
No: 55, Divyasree Tower,
Banner Ghata Road,
Banglore:560029

Ph - [protected]
Email ID - a_rajan.[protected]@in.airtel.com


We commit to be Alive to your needs and offer seamless service at all times. If you feel that we have failed to meet that commitment or have exceeded your expectations, please write your feedback to a_sharad.[protected]@in.airtel.com or call on [protected]

Email For MO:
[protected]@in.airtel.com
(For Co-ordinator Communication Working Hours is ALL DAYS, 6 am to 12 midnight, 4 Working Hrs TAT)

Email For FL:
[protected]@in.airtel.com
(For Co-ordinator Communication Working Hours is ALL DAYS, 6 am to 12 midnight, 4 Working Hrs TAT)


Please provide payment details in below mention format.
Invoice Account No Amount Cheque No Cheque Amt Cheque Date MICR Company name


From: Coordinator.South <sushant.[protected]@centuryply.com> [mailto:Coordinator.South <sushant.[protected]@centuryply.com>]
Sent:[protected]:39 PM
To: "a_Rajan.[protected]@in.airtel.com" <a_Rajan.[protected]@in.airtel.com>
Subject: FW: BROADBAND NOT WORKING [|BAL|Qrc219041412045733914463|]


Dear Mr. Rajan,
Please make bill discount of our Fixed Line connection ([protected]), This connection more than 22 days in dead condition.

Regards

SUSHANT KUMAR

From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Saturday, April 19, 2014 1:08 PM
To: Coordinator.South
Subject: Re: BROADBAND NOT WORKING [|BAL|Qrc219041412045733914463|]

Dear Sushant Kumar,

You wrote in on[protected], regarding non-functioning of connection and billing adjustment for your airtel account number 11585733.

We have forwarded your complaint regarding non-functioning of connection with the concerned team. Our team will be contacting you with an update on the same.

Further, as committed we would be providing necessary billing adjustment for non-usage period. However, we request you to revert us post resolution of the issue to initiate the process at earliest.

Inconvenience regretted, we appreciate your cooperation in this regard.


Warm Regards,
Devika R
Customer Care
bharti airtel limited.

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback

https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=8EF11C659EFF...⇄ F6189E[protected]FFA1F7E8FD27DD03252BDDF2C6D90F0157793F8 1 5 E759EE2266D96&refno=Qrc219041412045733914463

"If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://www.airtel.in/applications/xm/BroadbandInternet_AppellateAuth.jsp for Appellate Authority details."


[protected]Original Message[protected]
From: sushant.[protected]@centuryply.com
To: [protected]@in.airtel.com
Cc: [protected]@in.airtel.com;[protected]@centuryply.com;sudhakar.[protected]@centur...⇄
Sent: 19/04/2014 12:51:19 PM
Subject: RE: BROADBAND NOT WORKING [|BAL|Qrc216041413040933569021|]

Dear Sandhya,

As per discussion we will deduct the amount from monthly rental still restore
the connection. (Interaction ID :[protected]


Thanks & Regards


SUSHANT KUMAR

Century PlyBoards(I) Ltd.

Cell: +[protected]


From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Wednesday, April 16, 2014 1:39 PM
To: Coordinator.South
Subject: Re: BROADBAND NOT WORKING [|BAL|Qrc216041413040933569021|]


Dear Sushant Kumar,

This is with reference to your email regarding non-functioning of landline and
Internet related services for your airtel landline number [protected].

We are registering a complaint with regard to the issue faced by you. Your
Reference number is 45164992 and the same will be resolved within 24 hours.

Inconvenience regretted, we appreciate your cooperation in this regard.


Warm Regards,
Chaithra V
Customer Care
bharti airtel limited.

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback

https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=3659A7D02A6B
8CD7 7
B68808A8BF0107A858988F575DF7394F41D7F8B8CF1127391FD1E66A8ED117F88898A8D&refn...⇄
c216041413040933569021

"If you are not satisfied with the resolution of your complaint, you may
contact Appellate Authority with the SR number. Please click on
http://www.airtel.in/applications/xm/BroadbandInternet_AppellateAuth.jsp for
Appellate Authority details."


[protected]Original Message[protected]
From: sushant.[protected]@centuryply.com
To: [protected]@in.airtel.com
Cc: [protected]@in.airtel.com
Sent: 16/04/2014 01:14:15 PM
Subject: Broadband Not Working

Dear Executive,
With reference we have taken Broadband connection from your Airtel
Fixed line having land line no. [protected] on the name of M/s. Centuryply
Boards (I) Ltd. Airtel Account No. 11585733. From today 9 AM Broadband
connection and telephone line is totally dead B?


Please make it in high priority basis B?

Do the needful..


Thanks & Regards


SUSHANT KUMAR

Century PlyBoards(I) Ltd.

Cell: +[protected]

I face many time problem with Airtel services, , , which is worst. I regularly use Internet 3G and sometime forget the renew the Internet pack. During that period, they charge from main balance without notifying in advance about the expiry of pack. This is a Cheap business system. If Internet pack finished then they suppose to stop the Internet service how can they proceed to maintain continuous service with main balance deduction. For example: Whle I'm talking, if balance finished then they are disconnecting immediately but they did not continuing the same serice from avialble internet pack which is equivalent to call price. And also during the festivals they sometimes do not intimate about the Message pack offer as invalid. Finally *********POOR SERVICE************* SHAME OF BEING AIRTEL CUSTOMER*********** Regards, Devdas

I am getting calls from different numbers of a same person. I tried to block all the numbers, then he get another number and call from it. All these numbers will be active at the time of calling only rest of the time these numbers are offline. [protected] [protected] [protected] [protected] [protected]

dear sir. i hve purchase a moto g 2 generation 26-1-15 from flipkart & i call to your customer care no they provided me 2gb datab pack for 2 month & i activated a plan for my mobile no [protected] for 2 month & after confirmation of your executive.i use that facility . i am corporate plan for it & use 512 mb in a month, but still i sue 650mb in that month because these facility is their. plz kindly help me because its matter of flipkart & airtel company .why the problem face me . plz slove that problen on your end . that amount i am not bear it & i want my buddle offer from you. both flikark & airtel company told me talk each other. why i talk because i hve bundle offer to airtel comapny why i am not us that facility for me. still airtel company say not offer but flikart company say still we provide offer, with regards gopal rathi [protected]