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Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 31%
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43119
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
8111
down
2851

Phone:
Phone:
up
4200
down
1758
+91 11 4266 6500  [Head Office]
up
1872
down
951
+91 11 4666 6100  [Head Office]
up
1049
down
745

Additional info
Customer satisfaction rating
31%
Complaints
43119
Pending
890
Resolved
12113
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon 12:00 am - 12:00 am
Tue 12:00 am - 12:00 am
Wed 12:00 am - 12:00 am
Thu 12:00 am - 12:00 am
Fri 12:00 am - 12:00 am
Sat 12:00 am - 12:00 am
Sun 12:00 am - 12:00 am

Airtel Complaints & Reviews

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[Resolved]

 swainindia
I have recived the airtel SIM No[protected] H1
aginest my old SIM and the mobile no is [protected] . Bhubaneswar costumer Care Centre(Airtel) located at Janpath nagar not able to acive the SIM after reminder of several times . Today also i have visited the center and they told me with in a hour it will be activated. But yet it is not activated.I realy dissartisfied with the costumer care centre are located at janapath nagar,Bhubaneswar.And requst to active immidate.
Thanking You
Prashanta Kumar Swain
Complaint marked as Resolved 2020-08-13 19:35:11
I have purcahsed a mobile from subhiksha on 10.05.08 and i have submitted all the required documents for the SIM activation on the same day. The subhiksha guys informed me that it will one day to activate the mobile and its almost 2 days now still the mobile hasn't been activated.

I have also called up the customer care guys of airtel twice and i have to different answers.

1. One guy says that the there is no balance avialable in the mobile i recharged the mobile for 125 rupees earlier i had done for 95 rupees.
2. Secound time when i called them up they say that the documents for sim activation have not been recieved.

These guys are playing around and no body nows what's happening. The mobile no is [protected].
I am Nalini Hasgekar, Resident of Mumbai. On Sunday 14th June 2009 Two gentlemen One Named Mr. Prashant Sawardekar came to my door with a New scheme of Airtel. I took two SIM cards by paying Rs. 500/- per card(Total Rs. 1000). Mr. Sawardekar said the SIM will get activated after 24 hrs. On Monday 15th June I received a call from Airtel asking permission for activation. Since I had somemore queries regarding the charges, the officer online said she will keep the activation on hold and I should contact Mr. Sawardekar. Next day i.e. on Tue. 16th June 2009 a person came to my residence for varification. On Wed. 17th June I received again a call asking permission to activate the card I agreed to it. The officer online then explained me the way of their billing and said in the beginning I will get a bill for 15 days to adjust the next bills monthwise. I said ok. However since that day to date my both cards are not activated. when I try to call, I get answer that the outgoing call facility is not available. Since that day I tried to call at customer care no. and also to Mr. Sawardekar . The two times he said he will see and solve the problem but therafter he is avoiding talking to me and gives messages through other staff that he is busy or he is not there. If he has given his personal mobile no.to me, how can in his absence his moblile is picked up by others. According to me if 200 min. are free per month, I should have 100 mints free for 15 days. If now I get the bill for 15 days, then what about the free calls ? Will they be get carried over . In any case I am very much disappointed with Airtel and also heard enough from my friends and relatives. I wish to discontinue and money should be refunded back
sir the activation o[censored]r's sim card is so poor,26 hours ago i buy a sim and it yet not get activate.
Dear Sir,

I have purchased a PREPAID card from retail Shop. This was on 11.01.11 The mobile number given was [protected]. He told that within a half hour i will activation for your connection

Now its almost 1 days still the connection is not been activated.

Now you provide some solution to me

thanks $ regards
divya
I was re-issued my lost SIM (SIM NO.[protected]H3) on 09/02/2013 and was told that the SIM will be activated within 4 hours. But till date (15/02/2013) i am waiting for the activation of SIM.
I have called up Airtel Care and also the Vasai Airtel Gallery several times but there is either no reply or no satisfactory reply.
Airtel Care person also confirmed that Airtel has received my documents based on which the SIM was re-issued.
I am disappointed with this ignorant behavior of the personnel of Airtel
sir/madam i have perchased new sim on 18/11/2014 of rupees 100 since these days my sim was inactive i contacted shop member they told that they have submitted my document . but it s in active my mobile no s [protected] and sim no[protected] H2SYS1408 and my alternative contact no . [protected] plz sol my prbm
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    [Resolved]

     rajneesh madhok
    ----- Original Message -----
    From: rajneesh madhok
    To: [protected]@in.airtel.com ; manjeetkaur.[protected]@yahoo.in
    Sent: Wednesday, May 25, 2011 5:35 PM
    Subject: Harassment by Airtel; Numerous times submitted verification documents, No need to get Airtel Connection Activated.


    To SPEED POST May 25, 2011

    1. Mr. Sunil Bharti Mittal,

    Chief Executive Officer,

    Bharti Airtel Limited
    (A Bharti Enterprise)
    Bharti Crescent,
    1, Nelson Mandela Road,
    Vasant Kunj, Phase II,
    New Delhi – 110 070, India
    Tel. No. : +[protected], +[protected]
    Fax No. : +[protected]



    2. Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [protected]@in.airtel.com



    Sub: HARASSMENT BY AIRTEL TO CONUMER NO.[protected]
    NUMEROUS TIMES SUBMITTED DOCUMENTS THAT MY POSTAL ADDRESS IS DEPARTEMENT OF POSTS AS POSTAL ASSISTANT OF HOSHIARPUR AND PRESENTLY WORKING AT BANGA ROAD, PHAGWARA POST OFFICE.

    Sir,

    I, Mrs. Manjit Kaur, Govt. Post office, Banga Road, Near Police Station, Phagwara-144401 (Pb) had corporate Connection No.[protected]. The said connection had been purchased from the agent on door to door visit. As per the agent’s requirement I furnished all the required documents as per the guidelines of Airtel. As per my purchase in Nov 2010 the said connection got activated in the end of Nov 2010. Then the tale of harassment within a week started. I was told to submit the Verification documents once again. Which I submitted as per customer care executive directions to the Hargobind Nagar, Phagwara’s Airtel Gallery. The said documents furnished. But my connection could not be activated. On continuous harassment by not getting the connection activated I keep on waiting but again the verification had been done by the person from Jalandhar. When I talked to the Customer Care at Airtel I was told that this number has been disconnected, so I had been debarred to receive and make calls from that number within seven days of activation. Again I visited the office of Airtel at Hargobind Nagar and talked to the customer care through the representative of that office that said number has not been activated since long so get it disconnected permanently. The Customer Care Executive directed the concerned official to send the Request.

    On 18th Jan 2011 the request for Permanent Disconnection was sent by Airtel Gallery of Hargobind Nagar, Phagwara. Due to the harassment and continuous problem I made several SMS to permanently disconnect my number.

    I regret to inform you that due to continuous harassment I got connection of from IDEA No.[protected]. With continuous harassment when I shifted to IDEA the Airtel activated my number though I had given request to Disconnect permanently.

    Now Airtel is demanding the charges from me and keep on sending Bill and I received the said Bill, when I am not availing the said connection then the bill raised by the company is WRONG.

    It is requested to waive the bill immediate affect and kindly permanently close my account for God sake. When the company has not restored the number after my so many requests then why now I am being harassed to pay the Wrongly raised bills.

    Now I have in my possession two Mobile connection Nos.[protected] and[protected] and both are in working conditions so kindly don’t harass me unnecessarily by sending wrongly raised bills.

    Thanking you,

    Yours Sincerely,



    (Mrs. Manjit Kaur)

    GOVT. POST OFFICE,

    BANGA ROAD, NEAR POLICE STATION,

    PHAGWARA-144401 (PB)

    MOBILE:[protected] ;[protected]



    Airtel No:[protected]NOT REQUIRED, FOR GOD SAKE DON’T HARASS)

    RELATIONSHIP NO: [protected]

    WRONGLY RAISED BILL NO:[protected]

    BILL DATE: 13 MARCH 2011



    Through : Rajneesh Madhok,

    B-xxx/63, Nehru Nagar,

    St. No. 2, Railway Road,

    Phagwara-144401 (Pb)

    Ph:[protected]O), 268210 (R),[protected]

    Tele-fax:[protected], E-mail: [protected]@bsnl.in; [protected]@yahoo.com
    Complaint marked as Resolved 2020-08-13 15:33:44

    Bharti Airtel — No address of offices where to submit documents

    Yesterday I recieved a call from[protected] that my number [protected] does not belong to me. I should rsubmit the documents within 72 hours or else my phone will be disconnected. I wanted to know as to where the documents can be submitted ut I feel that the message was pre-recorded and therefore, did not answer me. He also informed me that the ohone is in some other person's name. The documents are to be submitted within 72 hours.

    Why don't these people send the SMS and inform as to where the documents are to be submitted.

    Sharda Taliwal

    Bharti Airtel — AGAINST SUBMITTED THE DOCUMENTS

    RESUMITTED THE AIRTEL DOMUMENTS

    I submitted all the documents of my connection got activated once Dec 2009 and again I sumitted the documents appx. April 2010 I jyoti chowk now last night 10/09/2010 again customer care call back me to submitted the documents otherwise your connection is deactivated the mobile no [protected] Gagandeep Arora CONTACT ME [protected]
    Dear Mr. Rakesh Ranga,
    The customer care executive called Mrs. Manjit Kaur and to me as well. One day the executive lady who called me at[protected] said that I am viewing on my screen that no calls have been made by the consumer so I am getting the wrongly raised bill waived. From the next day the unscruplous calls started and the consumer got harassed on irrelevant points, viz. The company failed to prove any sort of details about the calls made by the consumer. On repeated requests the company provided the details about the calls made. Again the details are irrelevant. The company provides that the customer made calls on that and that date, within circle and outside circle and the duration of calls. The company keep on harassing the consumer and not provided details based on any material on record. The two grounds the customer care executive says that the consumer has availed TADKA offer. What is this the consumer don't know. Secondly when the connection was out of order then how this irrelevant offer had been ordered. The customer care executive raised second point that the internet connection has been used. When the connection was not in order and the calls have been debarred and there is no detail of calls the company keep on harassing by making one or other excuse to extort money from the consumer.
    This is the case of advanced stage of HARASSMENT --WHICH HAS BECOME CANCER NOT THE ONLY SOLUTION TO THE COMPANY IS TO ADMINISTER CHEMOTHERAPY AND RADIOTHERAPY TO ADMINISTER FURTHER VIRUS. OTHERWISE EVERY MOMENT A FRESH VIRUS WILL ATTACK TO THE CONSUMER. WHEN THE DISEASE WAS NOT THERE THE SURGERY LIKE DEBARRED OF CONNECTION HAS BEEN DONE BY THE INEFFICIENT DOCTORS (EXECUTIVES) OF THE COMPANY. WHEN THE PATIENT DIED THE COMPANY STARTED TO ADMINISTER NEW THERAPY ON THE DEAD BODY. IT IS UNFORTUNATE THAT AIRTEL COULD NOT SAVE THE PATIENT WHO HAS HAVING NO DISEASE DUE TO INEFFICIENT SURGEONS THOSE MADE SURGERY WITHOUT ANY DISEASE, WITHOUT ANY TEST AND WITH INEFFICIENT STAFF THE CONSUMER DIED. NOW AT THIS STAGE IT IS PROVED THAT DUE TO NEGLIGENT STAFF THE RELATIONS OF CONSUMER AND AND AIRTEL DETERIORATED. IN PLACE OF GETTING THE CONNECTION OF AIRTEL THE CONSUMER WILL RECOMMEND TO THE OTHER CUSTOMERS AS WELL THAT IF YOU LIKE TO GET SURGERY WITHOUT ANY DISEASE THEN OPT FOR AIRTEL OTHERWISE SAY GOOD BYE TO THEM WHENEVER YOU COME ACROSS SUCH A FRAUD COMPANY. THE LEGAL NOTICE HAS BEEN SERVED TO THE COMPANY. SO DON'T HARASS THE CONSUMER UNNECESSARILY AND KINDLY DON'T MAKE CALLS TO HER, WHATEVER YOU LIKE TO SAY SEND YOUR REMARKS IN WRITING AND DON'T MAKE IRRELEVANT CALLS. AS YOU PEOPLE ARE HARASSING THE CONSUMER WITHOUT ANY CAUSE.
    Rajneesh Madhok.
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      Airtel — Landline dynamic lock [Resolved]

       knadiga
      Dear Airtel Management,

      Myself is Mr. K Nagaraj Adiga, who is having an airtel broadband connection...
      Complaint category Telecommunications

      [Resolved]

       mailashishrawat
      AIRTEL broadband bill is not appropriate.

      I have a 2MBPS broadband connection with number 42040019 , with Rs 1000 rental.
      This is an attempt to let you know the issues that we are facing in customer care.
      On march , the internet didn’t’ work for half a month, I raised a complained and followed up for straight 10 days .
      The complaint I logged, is closed the next day, without fixing the issue. I went to Indiranagar office next day to reopen it, which they promised me have reopened.

      I followed up that complained for next 10 days.

      Now when in April I got the bill for full month, however internet didn’t worked from half a month in march, I raised a complained for prorated bill generation, and only Rs 90 is deducted, as they say the system shows the complained is resolved in 2 days.

      This is gross cheating from airtel part or indiranagar sub branch is cheating there superior. In any case customer is at loss, along with airtel.
      The complaint numbers are 46109130.( 9 th May) and 44941022

      .
      Complaint marked as Resolved 2020-08-13 19:42:38
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        [Resolved]

         amansrivastava.nitp
        dear sir

        last year i.e. on 14th November,2010, i was using GPRS services on my mobile phone and while checking reservation status on www.indianrail.gov.in (hardly a page of 100-200Kb) i was charged over 60 rupees. When i registered repeated complaints, i was told by the officials that it was being charged for the net surfing only and denied refund of the above mentioned amount. Later after some days i received a message that my subscription of Internet(costing about Rs.60) is about to end. Then i realised that the money which was deducted from my account in november was this amount of which i was unaware and not told about.

        Recently today (25th May 2011) i received a message wishing me thanks for subscribing to Airtel TV pack and Rs.75 were deducted from my account without confirming the activation. When i called airtel complaint toll free no. 198 then they told me as i was on roaming thus they cannot entertain my request. They further asked me to call on a certain number in bihar to get my solution(on which i was to be charged at Rs.1.50/min to tell them their fault). Let mention that currently i have Rs. 0.86 left in my account and thus unable to call on this number.

        My situations are:
        1) in first situation i had not activated the internet connection but charged for it, in place of the charging it on per kb basis.
        2) No request for activating the Internet TV was given but it was activated.
        3) Why a person in need of help is directed to a phone number that charges his pockets for telling the fault of the operators

        I would like the Consumer forum to help me and get me my balance refunded.
        I will be highly obliged

        Aman Srivastava
        cell no. +91 [protected]
        Patna
        Complaint marked as Resolved 2020-08-13 19:42:37

        Airtel Mobile — Random Activation and charge of unnecessary services

        Dear Sir ,

        I havebeen unnecessarly charged for some Kingfisher Girl Subscription service ,for Rs.5 each time.
        Even I havenot activated it. I get this automatic message of renewal of also. Please Deactivate it.
        My No is :: [protected]

        Navneet
        I second that

        Airtel — random unnecessary deductions

        On 7th Feb 2012 , I recharged for my airtel prepaid with INR 395 + INR 22 (STD pack) @ 6.45 PM . The immediate next morning @ about 7.05 AM , I had to make a very important business call , and to my utter surprise my account balance had been cut down to INR 5 , which within an hour or two was brought down even more to 0.08 paise . I repeatedly filed innumerable complaints with the customer care people , visited the head office @ Dharampeth , Nagpur but they never ever reverted or refunded any of my money saying that I have used internet on my phone . I never ever use any internet services on my phone !!!. Who on earth will use 4GB of data overnight . SICK !! after a week of sheer harassment , I had to give up and i re-recharged my account with INR 395 on 20th Feb 2012 @ about 7PM . And they strike me yet again @ 3.10 AM (what a stupidly odd time) with a random deduction of INR 30 in favor of airtel cricket fever which I have never on earth subscribed for .
        Kindly get back to me with a solution for the same .I am really disappointed , rather furious over these airtel-ites .
        My contact no. is +91-[protected]
        Thanks and regards ,
        Vidhi Mishra
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          [Resolved]

           capt_sharma123
          my customer id is [protected] i have problem with airtel dth set top box from 10.05.2011. regular complaints have been made and tll today 26.05.2011. They are also asking for 350 rs to be submitted to change my set top box. everyday there customer executive is saying that your problem will be resolved today but till now nothing has been done when we ask for the no. of higher officials they are telling it's against the policy. my mobile no. is [protected]
          Complaint marked as Resolved 2020-08-13 19:41:52

          Airtel DTH — problem in set top box

          i am residing at charmwood village faridabad.my airtel set top box is not working properly... 5 days has been passed since i've complained for it..my complain no./reference no. is 1924193...but no one has came to fix the problem. i regularly call at the no. [protected] and everytime they assure me that a representative/technician is on the way,but i dont know what's their problem? such an irresponsible behaviour..very bad customer service.
          Dear Sir, I have puchased airtel DTH connection on 24.10.09. My Customer ID is [protected]. My settop box is not purforming well. I have made so many complaints to your Customer Care. but problem is not solved. you are requested to please take necessary action at your end.
          set top box power is not coming.
          I have made complaint 20 times for last ten days .But nobody come to solve.

          I will switch to tata dth .
          bloody airtel.

          better to switch in tata or reliance.
          DEAR CUSTOMER

          sub:- worse class service in india, ,

          i m kunal.. and my airtel id is [protected].. since last 12 days m continously complaining bt their is nobody came to resovle my problem ... finally i loose my patience an d nw m complining online so that may be it will work somedays ..

          for da new user i am surely saying or suggesting u to all plz dont go for airtel dth . its a worse class of connection or services.. its better to go for tata or reliance.
          aitel is a one of the big cheater /froud company in india ...
          my customer id is [protected] i have problem with airtel dth set top box from 10.06.2011. regular complaints have been made and tll today 26.06.2011. They are also asking for 350 rs to be submitted to change my set top box. everyday there customer executive is saying that your problem will be resolved today but till now nothing has been done when we ask for the no. of higher officials they are telling it's against the policy. my mobile no. is [protected]
          SIR MY SELF SANJAY PRAJAPATI MY SET UP BOX IS NOT WORK PROPERLY IT IS NOT OPPEND WHEN WE START THE BOX IT SHOW INSTAL PRIPREATION BUT NOR START.
          I AM ALSO COMPEN RERAILER FRON KRISHNA COMPLEX HAMIDIYA ROAD BHOPAL BUT THEY ARE NOT WORK PROPERLY
          THEY ARE REPLES MY SETUP BOX TO OTHER PERSON AND GIVE ME OTHER SETUP BOX AND THEY ARE NOT CHENGE TO THIS SETUP BOX . SET UP BOX WITCH IS GIVE BY HIS NO WORK PROPERY
          PLEASE SOLVE MY PROBLEM
          MYCONTECT NO IS [protected]
          AND ID NUMBER IS [protected]
          RAGISTERED MOBILE NUMBER IS [protected]
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            [Resolved]

             rajesh_nk22
            I had requested for change of package on sunday 22nd may 2011. I changed my package to "A la carta pack" using airtel dth website. After request submission I got message it will be changed within 24 hours, but it was not changed. So I called customer care and they told me they will change it. The service request number was 8259339. Next day I got SMS that my issue has been fixed. I checked and I found only free to Air channels are visible ( ie DD channels). I called again customer care and told them I don't see any of the channel I selected in "A la carta pack" they told me they can't solve my problem and directed me to send an email about the issue to [protected]@airtel.in.

            I sent email three emails in two days but there was no response. I'm getting blank calls from [protected] which I pick up and no one speaks.

            Today 25th May 2011, time 1:30 PM and still i have not received any message or call to resolve the issue.

            Please try to resolve my problem.
            Complaint marked as Resolved 2020-08-13 19:42:32
            This is to inform that my issue has been fixed.

            Thanks and regards,
            N. Rajesh
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              [Resolved]

               iijlaw123
              Sir/Madam,

              With great regret I inform you that my Airtel Phone No.[protected] is not working and call forwarding (cross-connection) is activated in my phone number for the last few days (from 05/05/2011). Even after repeated complaints/reminders, nothing has been done so far to rectify the faulty connection. There is "NO Dial Tone" also "NO response from your 'Customer Care Help Line while I call from my other telephone',. Giving complaints Nos. and Serevice Request numbers/Date details :

              16.05.11 –[protected]Complaint No.)
              17.05.11 – 46440602
              19.05.11- 46440602
              21.05.11 - [protected]Service Request No. at 11.18 a.m.)
              21.05.11 - [protected]Service Request No. at 1.13 p.m)
              25.05.11- [protected]service Request No. at 10.32 a.m.)

              I request you to please take it seriously and resolve it as earliest possible and Don't stretch this matter further.

              .

              Warm Regards

              Sudhir Kumar
              [protected]
              [protected],[protected]
              Complaint marked as Resolved 2020-08-13 19:42:27
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                Airtel Prepaid — reducing balance [Resolved]

                 sumansatpathy
                Dear Sir,
                My mob no is [protected].I had recharge the same on 24/05/2011 at 07:51 PM and got a talktime...
                Complaint comments  Comments  (8)Complaint category Mobile Service Providers

                Airtel — Miscommitment and Misbehaviour of Airtel Staff [Resolved]

                 Vishal Singh1
                Hi

                I am writing this mail in a capacity of a customer and I held high regards for Airtel prior to the experience...
                Complaint category Telecommunications

                [Resolved]

                 rdjosh
                My mobile no is 9oo4802845 with a prepaid connection. I have never ever told Airtel to activate sms alert from [protected] "Dictionary on mobile service". But Airtel itself started the service without my permission and deducts money for my prepaid balance.
                Airtel "MUST" ask first to start the service as well as to keep the provision to "unscribe the service" if not required. This is a kind of LOOT from Airtel. This should be stopped immediately.
                Please stop this soon and add the deducted amount back into my balance.
                Complaint marked as Resolved 2020-08-13 19:31:58

                Airtel — diction money

                the airtel company was rong cost on my cell number [protected]. and that time i was call to costmar care but i dont seticfied with them and i want my money refound

                Airtel Mobile — Deactivation of sms service

                My number is: [protected]. I am getting daily sms of "Shayari" and "Love Tip". I have tried to deactivate it by calling the customer service many times. I need it deactivated immediately. Can anyone help me to do that ?
                Yes, I fully agree with this.
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                  [Resolved]

                   NVSRG JAGANNADH
                  I HAVE RECHARGED WORTH OF RS.200/- TOWARDS ADD HD CHANNELS ON 16.04.2011. I HAVE REQUESTED TO THE SAME ON 20.04.2011 BY MY REGD. PHONE NO.[protected] AND I GOT COMPLAINT NO. IMMEDIATELY I HAVE RECEIVED A SMS STATING THAT WITH IN 72 HOURS A TECHNICIAN FROM THE COMPANY WILL COME AND ALIGN THE DISH FOR ADDING HD CHANNELS. I GOT DTH HD RECEIVER AND I AM WATCHING THE NATIONAL GEOGRAPHIC CHANNEL HD BEFORE I MADE REQUEST. I MADE SEVERAL CALLS TO THE TOLL FREE NO AND I MADE REQUEST TO ADD HD CHANNELS. BUT NO ACTION HAS BEEN TAKEN.
                  RECENTLY, ON MAY 10 I MADE COMPLAINT THROUGH THIS CONSUMER FORUM. AFTER, THAT I USED TO RECEIVE CALLS FROM THE HEAD QTRS OF THE COMPANY (DELHI) STATING THAT THEY ARE SENDING A TECHNICIAN TO SOLVE THE PROBLEM. BUT NO TECHNICIAN HAS NOT COME TILL NOW.
                  THE STAFF OF THE HEAD QTRS OF THE COMPANY IS TAKING MUCH CARE ABOUT PURSUING THE PROBLEM AT DELHI LEVEL. BUT, HERE THE LOCAL STAFF OF THE COMPANY I.E. AREA MANAGER AND OTHER STAFF WHO ARE WORKING IN VISAKHAPATNAM ARE USE LESS FELLOWS AND THEY ARE SIMPLY TAKING THE MONEY FROM THE COMPANY WITHOUT WORKING. I CAME TO KNOW THROUGH MY FRIENDS THE PROBLEM WILL BE SOLVED BY GIVING BRIBE TO THE TECHNICIANS.
                  NOW, I BELIEVE WITHOUT GIVING BRIBE AREA MANAGER & OTHER STAFF DO NOT WANT TO ATTEND THE PROBLEM.
                  HOWEVER, KINDLY ARRANGE TO ADD THE HD CHANNELS IMMEDIATELY, OTHERWISE BY RTI SUPPORT I WOULD LIKE TO TAKE THE INFORMATION FROM THE COMPANY THE TOTAL CALLS I MADE TO SORT OUT THE PROBLEM AND I RECEIVED THE CALLS FROM THE COMPANY BY SAYING USELESS ASSUANCE AND WASTING OF MY TIME. I HAVE LOST MORE THAN ONE MONTH TO VIEW THE HD CHANNELS AND I AM GETTING MENTAL SUFFER FOR THIS. I WANT TO KNOW THE CONCERNED STAFF WHO IS RESPONSIBLE TO SORT OUT THE PROBLEM AND YOU MAY BE INFORMED WHAT ACTION HAS TO BE TAKEN BY THEM.

                  NVSRG JAGANNADH
                  ADDRESS
                  DR. NO.MIG-1-101, SIMHAPURI HOUSING COLONY, RAMALAYAM DOWN,
                  NEAR VEPAGUNTA, VISAKHAPATNAM 530047.
                  Complaint marked as Resolved 2020-08-13 19:34:39
                  Consequent on receiving of my concern listed on 24 May 2011, the Airtel Presence (Airtel Customer Service Team) is on the work i.e. to arrange to add HD Channels. 2 weeks has passed but, the problem still remain.
                  Mr. Naveen, one of the top official also promised me to solve this problem but no action has been taken till now. The work of Add HD Channels is not a big problem, eventhough a simple work did not arrange to solve. Mr. Naveen should feel a shame for not keeping his promise. I feel local authorities and other service team members are taking salaries from the company without doing proper work in time.
                  Mr. Vaibhav one of the member of Airtel Services from Delhi is taking much care and pursing the problem.
                  Higher officials should concentrate this lapse and penalyse the incumbents who are responsible.
                  I want to wait for one week to solve this problem, other wise I will take this issue to the media and top officials.

                  nvsrg jagannadh
                  mobile no.[protected]
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                    [Resolved]

                     Pramod Mehta
                    Dear Sir/Madam,

                    Again I have been seen that after 98 internet recharge, internet suffering (via mobile office) charges deducted from my prepaid balance. I am requesting to you credit my balance, which was deducted from last 3 month.

                    Regards,
                    Pramod Mehta


                    [protected][protected][protected][protected][protected]------
                    [protected]Original Message[protected]
                    From: Pramod.[protected]@Securetogether.com
                    To: [protected]@in.airtel.com
                    Cc:
                    Sent: 13/04/2011 12:27:05
                    Subject: FW: Complain_[protected]

                    In addition my below mail please send last 12 month deduction amount from my
                    account.



                    Regards,

                    Pramod Mehta



                    From:Pramod Kumar Mehta
                    Sent: Wednesday, April 13, 2011 11:00 AM
                    To: '[protected]@in.airtel.com'
                    Subject: Complain_[protected]



                    It is seen that you are deducting balance for value added services although I
                    have DND serviceand not subscribe any service.

                    Activated services are below:

                    From long time service of tadkalive, World cup cricket and Videshitashen 57775
                    facilities started without any request & deduction of Rs.30-40 per month is
                    running I don't want it to continue.
                    News alert is automatically started from last months; no action is taken by
                    customer care team.



                    I am requesting to you for credit my balance deducted in last 12 months,
                    otherwise I will go to consumer forum.



                    Regards

                    Pramod Kumar Mehta

                    [protected]
                    Complaint marked as Resolved 2020-08-13 19:22:05
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                      [Resolved]

                       tshrinu
                      My Airtel mobile No. is [protected], i have been facing the problem of no network at home since 15th May 11. i have given the complaint on 16th on airtel customer care and they did not provide a compalaint number to me and on 21st May 11, after repetitive calls they gave me a complaint No. [protected] and then on 23rd May 11, i received a message from airtel stating my complaint is resolved although they did not resolve it nor they have communicated with me.
                      when i again called up they are saying that there is a problem with the handset although i have the network in all other areas. (I have 4 airtel numbers at home and none of them are working at home)
                      Further, i get the network in my building compound but no network on any of the floors of my building even on the 1st floor although till 15th May 11, the network was very good but iam facing the problem now.
                      Also, on many occasions customer care executive had disconnected my call (3-4 times) when asked about my status.

                      Please help me in this regard
                      Complaint marked as Resolved 2020-08-13 19:42:06

                      AirTel — no coverage at home

                      i have no coverage at my home

                      my address is

                      pooja palace, flat no 12
                      plot no 5, cdc pradhikaran chicnhwad
                      pune 411019

                      my mobile no. [protected],[protected]
                      Please contact me on my alternative number[protected] or[protected] and
                      my address is Flat No.705, B-Wing, M-3, Shiv Sneh Co operative society, Pratiksha Nagar, Sion (E), Mumbai - 400 022.
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                        Airtel Prepaid — UNSUBSCRIBE SMS SERVICE FROM 54321 [Resolved]

                         nikhil4793
                        Hello,

                        My AIRTEL number is [protected]. I get many SMS from 54321. I want to unsubscribe for that. I do not...
                        Complaint comments  Comments  (5)Complaint category Mobile Service Providers

                        [Resolved]

                         subrata biswas
                        This is to inform you that I am purchase a SIM Card from M/s.Subrata Communication at Naihati, 24 Parganas (North) and I have deposit proper document and photo but I look that my SIM Card address is no my proper address so you are requested please look in the matter and rectify this problem.

                        Your early action in this solicited.

                        My Present addree given below :

                        Manabika BIswas
                        8/1 Kaibartya Para Road
                        P.O.Gorifa, Dist.24 Parganas (N)
                        Pin-743166, West Bengal , India.
                        Mobile Connection No.[protected]
                        Complaint marked as Resolved 2020-08-13 19:41:56

                        Airtel — wrong entry of address proof

                        Hai,

                        this is karthikeyan , my no:[protected] i have been using this number for the past 2 years. my friend bought me this sim using his mother's proof. i lost this sim 2 days before , so i blocked the sim and yesterday i went with my friend to the besantnagar branch and submitted the same proof to collect a duplicate sim but they are telling that the proof tat i have submitted , doesnot match with the previous one which i have submitted 2 years back. After a long arguement i came to know tat my number is registered to someother person named kapila barik. past two years i dint get any interuption in my line and now the airtel people are telling tat only on submission of tat kapila barik's proof and photo , the duplicate sim can be claimed. they are asking me to bare the punishment for thier mistake. i dint even know who tat kapila is. kindly slove my problem . my alternate number is [protected]. u can contact me to my alternate number. thank you.

                        Airtel — WRONG NAME & ADDRESS

                        To
                        The Manager
                        AIRTEL
                        Kolkata Region

                        Dear Sir,

                        This is to inform you that I am a customer of your Organization. I purchase a Prepaid SIM Card (SIM Card No.[protected] HLR2 & Connection No.[protected]) from M/s.Subrata Communication at Naihati, North 24 Parganas, Pin-743165 on March,2011 and I am submitting proper document & Photo graph at the time of purchase of SIM Card but at present I know that my name & address is wrong name and address entry in your data file.

                        In this connection, please also note that at preset my mobile connection is STOP due to address proof.

                        So, kindly look in to the matter and rectify the case immediately.


                        My Present & Permanent address in given below :

                        Manabika Biswas
                        8/1, Kaibartya Para Road
                        P.O.Gorifa
                        Dist-24 Pargans (N)
                        Pin-743166
                        West Bengal
                        Mobile No.[protected]
                        e-mail : [protected]@rediffmail.com
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                          [Resolved]

                           zsunay
                          Dated :24/05/2011

                          To,
                          Nodal Officer Karnataka,
                          Airtel.

                          SUB: NOTICE BEFORE FILING CONSUMER COMPLAINT

                          Hi,

                          I have applied for MOBILE NUMBER PORTIBILY from IDEA postpaid to AIRTEL postpaid (MOBILE NO: [protected]) on 09/05/2011 and i was told that it would be done within 7 days as per TRAI RULES AND REGULATIONS. Today is 24/05/2011 and my no. is not yet completely transferred to AIRTEL. Both Outgoing & Incoming calls are active. I have called to the MNP HELPLINE NO. = [protected] but there were not able to provide me clear instructions, they just provided me with complain nos. 37453485, 37588370 and MNO Order No. 38660340. I went to IDEA CUSTOMER HUB as well but they said that there is no rejection from there side. Everytime, i called in AIRTEL MNP HELPLINE NO. = [protected], i was told that i will get a call within 24 hrs or 48 hrs, but i have nver received any call from them yet.

                          I also went to your AIRTEL CUSTOMER HUB at Mahadevpura ,Bangalore several times and there the manager Joy told me that its approved and should have happened by now. Though Joy was helpful but there was no resolution to my problem. I want you to please take proper action on it and get my issue resolved within 24 hrs.
                          I have opted for Postpaid Subex Ltd (Also known as Subex Azure) corporate plan.

                          This is the last time, i am requesting you to take action on it and if my problem persists, I am ready to file a complaint with the CONSUMER FORUM as I am protected under the CONSUMER PROTECTION ACT of 1986.

                          The consumer complaint will be at your cost and expenses, and I will seek compensation for the mental agony caused due to the deficiency in your services.

                          I got to know about a similar case please refer which was resolved by Airtel
                          https://www.consumercomplaints.in/complaints/airtel-mobile-number-portability-c715431.html


                          Regards,
                          Sunay Zelawat
                          Mob: [protected]/ [protected]
                          Flat no. 329, Maple block, Doddanakkundi, ORR,
                          Near Alpine eco apt.,
                          Bangalore - 560037.
                          Complaint marked as Resolved 2020-08-13 15:59:33
                          i had applie for change of my operator frm airtel to vodafone..my port code is ad 712675.....on 30 jan 2011 i had applied fr it....on 4th february i received a msg frm vodafone saying my request has been approved by my current operator...but to my surprise airtel discoonnected my number on 4th feb...wen i called d airtel customer care dey told me dt my nmber has been permanently deactivated...airtel is getting insecure about its users lately...dey told me dt dey hav discnnecred my number due to incomplete documents...i hav used my nmber fr 8 years wd airtel,dey never had any problems den but wen i opted to change my operator,my documents r now incomplete...pathetic!!!!!
                          i request mr RAKESH RANGA OF AIRTEL to pls look into d issue as i m facing a lot of problem

                          thank u
                          gaurav naryani [protected] gaurav.[protected]@gmail.com
                          Hi Rakesh,


                          I did not get, what did you resolve? My Idea connection is till active, when will the MNP going to happen?
                          Kindly elaborate.
                          Hi Rakesh,

                          I just has a discussion with the Idea nodal office person, he said the UPC submitted my Airtel guys at mahadevpura branch was wrong, that the only reason for the rejection.

                          So according to Idea its a complete goo[censored]p from Airtel's side. You need to resolve the issue at the earliest, else I need to seek help from TRAI.

                          Regards.
                          Sunay



                          I
                          Hi,



                          Please find the Mobile no. Portability issue in detail.



                          Mobile No. [protected]

                          Current Service Provider - Idea

                          Mobile no. portability reqested for - Airtel

                          Reason - Idea's network is not good in my area.





                          1) On 9th May 2011, I requested for MNP by sending PORT [protected] to 1900 (This no. generates MNP unique code)

                          2) In sometime I got a sms from 1901 with the unique porting code "IX325565" with expiry date of 24th May 2011.

                          3) Same day I went to Bangalore Mahadevpura airtel centre to apply for MNP from Idea to Airtel.

                          4) Airtel representative "Joy" was handeling the request. Another Airtel representative filled up my form, collected passport size photo, Pan card copy, electricity bill copy, got the form signed and handed over the sim card with the no. "[protected] H2-WD".

                          5) He ensured that the process should take min 4 working days and max of 7 working days,

                          6)I got a MNP update on 12th May 2011 from 1901 that " Request for porting to Airtel has been received and the application is in process"

                          7) After this there were no updates and hence two times I visited Mahadevpura Airtel office and Joy kept telling that it is under process and I should wait. On my second visit she also provided me with her mobile no. ([protected]) so that I can ask for the updates.

                          8) Mean while I was constantly doing follow ups with Airtel MNP help line no[protected] and Idea help line no.[protected], but I failed to get any information regarding my MNP status. Airtel customer representative kept saying that they can see an MNP request for 12 May 2011, so i should wait for sometime. The also provided me with few ticket Ids[protected],[protected] Also with MNP Order No. 38660340.

                          Where as Idea Customer care was totally unaware of any such request generated from my number.

                          9) After constantly messaging Joy shereplied few of my texts, saying

                          24 May 2011 - Sir today I did not go for work.

                          25 may 2011 - Your order got rejected and they are telling to apply for a fresh reqest, please send me a new MNP code as the older one got expired. You can sms me the new code, no need to visit the showroom. )I forwared a new MNP code "IX346623" with expiry date 9th June 2011)

                          26th May - Sent mail yesterday to the MNP department, still waiting for the reply.

                          27th may 2011- Its in process, the account no. is [protected].

                          10) I have also raised a complain againt Airtel at same can be traced using the link

                          https://www.consumercomplaints.in/airtel-b100013/page/1838#cl580455. This was submitted on 24th May 2011 and I got a vague reply from some Airtel representative Rakesh Ranga on 28th May 2011 & 29tth may 2011 that the issue has been resolved. There was no detail about the resolution, my idea sim is still active and MNP has not happened.

                          11) Mean while is send my complains to Airtel, Idea, TRAI email ids ([protected]@trai.gov.in, [protected]@airtel.in, Corporate Accounts <[protected]@idea.adityabirla.com>) to resolve the issues but there were no solutions provided, they did not even replied back, except TRAI who forwarded complains to the following email ids ("ajay.sharma" <ajay.[protected]@idea.adityabirla.com>,
                          "Hemant.Coomar" <Hemant.[protected]@airtel.in>, "rahul.vatts" <rahul.[protected]@idea.adityabirla.com>, "ajay.sharma" <ajay.[protected]@idea.adityabirla.com>).

                          12) I aso sent couple of emails & sms to Ashish gupta who is the manager for Subex Idea corporate accounts, but her did not even replied to mails and gave fake commitments by replying the SMS (Gupta Ashish <gupta.[protected]@idea.adityabirla.com>, [protected])

                          13) I was also constanty following up with syed from Idea Nodel office to give the reason for MNP rejection as Airtel faild to provide the same. I got to know that a wrong MNP code was submitted by Airtel MNP dept, due to which Idea has rejected the request.
                          14) On 30 May 2011, I again went oto Mahadevpura Airtel shop and asked for an update from Joy, she said that she has forwared a correct MNP code to the Airtel Sales/MNP team but they entered the wrong code in their system. She also made me read the email and check the code that she sent, it was correct.
                          15) On 01/06/11 I got this account no, from Joy (Person at mahadevpura Airtel showroom) [protected].
                          17) Anil from Appelette office also confirmed that now everything is fine, and in another 7 days MNP will happen.
                          16) But when I called up Airtel MNP helpline, Customer executive said that this is just an account thats created in your name, there is no mibile no. associated to it. Even MNP tracker can no list my mobile no. So till now there is no Update on MNP.


                          I have all the emails and SMS backups exchanged between Airtel, Idea and TRAI.

                          Do let me know if anything else is required.


                          Regards,

                          Sunay
                          [protected]
                          [protected]
                          [protected]@gmail.com
                          My mobile number is [protected]
                          I applied for porting of my airtel number to vodafone on the 10 August 2012 with the unique porting ID being AA571744
                          I have not received any response from either of the carriers regarding the MNP till date neither did my number port to vodafone
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                            Airtel — damaged of card [Resolved]

                             stella santosh halli
                            hi i my name is santosh halli & my airtel sim card no. [protected] had been broken by my 3 yrs old child.plz help me for...
                            Complaint comments  Comments  (4)Complaint category Mobile Service Providers

                            Airtel — loss of sim card [Resolved]

                             stella santosh halli
                            Hi myself Reena i had lost my mobile with sim card no.[protected] so i want my same number back please help me for that.i any...
                            Complaint comments  Comments  (21)Complaint category Mobile Handsets

                            [Resolved]

                             santo31
                            Dear sir/madam

                            I have sent request to port my BSNL card to airtel on the promise that my card will not work only for 2 hours... Now they say the card will not work for 7 days when the service from bsnl is stopped and airtel card is accepting messages but no calls.... now I am losing my business for their false commitment and irresponsible job.... Kindly probe into this matter

                            Ported number: [protected]
                            previous service provider: BSNL
                            new service provider: Airtel (Maharashtra)
                            Complaint against: Airtel
                            Complainee: Shyamsunder D. Jakhotiya
                            City: Latur
                            Alternative number: [protected]
                            Complaint marked as Resolved 2020-08-13 19:41:43
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