Airtel Complaints & Reviews

I just wanted to get new microsim card for my old airtel number ([protected]) from Airtel Gallery. So that I go to Airtel Gallery at Solapur Road, Hadapsar. There, Miss. Tanuja Inamdar told me that "they don't have prepaid microsim, but Yes, we have postpaid microsim.". So that I bought new microsim postpaid connection on the basis of corporate plan on 29th Jan 2015. Then I was waited till 3 days card to be activated, But card didn't get activated. So that I called to customer care thrice, each time they were saying your card is activated. But Still I was not getting network. I tried to put sim into another handset, but unfortunately was not working. On 2nd Feb 2015, I visited to same airtel gallery for help. But one of airtel person were saying this card is not provided by us and also madam was not there. I asked him about madam, So he said come tommorow she will be here. then only you can meet her. It is not possible for me to visit each day. It's Corporate postpaid paln, not local plan. When You provide Corporate plan, then It should be perfect and you should take care of customer fully. I am fully unhappy with airtel. I just want my card to be switch from airtel to other network, but it is not possible for 90 days. How can a person can say this card is not provided by us ? I just want explaination from you. Want to get my card within 3-4 days asap on my convenience and near to collect on my office address. Also, I don't carry my document along with me every time, as your gallery person was saying to submit document again to get new card. Also, I want you to take strict action against them asap. Else, I will refer to everyone not to take airtel card. My old number was [protected] and new SIM card number is[protected] [protected] HLR-1 (64). My alternate working number is [protected] Want to get number near to my office asap.

Voice answering same as ring tone service was enabled by giving wrong informationto consumer and amount of 60 RS was deducted from prepaid plan, It is found that from various months the amount arround 100 is deducted without knowledge of the consumer from prepaid amount.

Hi All,

I have a 3G deta card from Airtel number ([protected]). This number i asked to closed on july-2014.And the data usages on the card in zero from August-2014. Even if i asked then multiple times to close the connection they didn't close the connection.And asked me to pay 1550 as settlement amount on Dec-2014 which i paid and still they didn't close the connection. Now they use to call me saying the will transfer it to legal and all.

Airtel no:[protected]

Please do the needful.

Regards
Saraswati

i am getting lots o[censored]nwanted calls, sexually abuse words for past one week from [protected]. Its totally disturbed my day to day activities. Kindly take actions as soon as possible. Please do the needful. Take this request as my personal.I want to know person name.

Dear Sir, Today morning I did prepaid recharge for 3G Data Pack for 28 days for Rs. 252/- Mumbai circle on my mobile number [protected]. I did via www.airtel.com via net banking link. Please note my Axis Bank account is debited of amount Rs. 252/- but it said transaction failed. My transaction id is[protected]. They are saying they will check and refund within 7-10 working days. I have a serious complaint why do they take 7-10 working days to refund money? In today's world of faster IT problem resolution and net banking era why does it take 7-10 days to refund. Even Cheque's are clear within 1 working day. Kindly take up and resolve this issue. with regards, Kuku Nage

Hi, My name is Mili Jaiswal, I was using the airtel number [protected] from past 10+ years, But my number was deactivated without prior intimation by airtel and the reason which they gave is the number was not in use however I have been using the number on regular basis, I may not have made any out going calls for 1 month but have been receiving calls and was using data plans as well. I have records to prove them. I have updated this number in all of my bank accounts, trading accounts, professional network, insurance and almost everywhere possible. The number was alse recharged on regular basis with lifetime validity. When I asked for reactivation of this number I was asked to submit the forms and the docs like POA, POI, Pan and a photo by 27th Jan, Which I submitted on Friday 27th jan at marathahalli, banaglore relationship center and I was told that the number will be activated within 72 hours. but when I tried to reach airtel since the number was not activated within 72 hours, to my surprise, the same number is allocated to someone else. In spite of following up on my complain and following the actions provided by airtel, the number is given to someone else. Please help. Regards, Mili Jaiswal [protected] / [protected]

Dear Consumer Complaints,

This is the pathetic situation of airtel treating the customer like me. i was recharged my airtel number using mobile application amount Rs 200. But my amount was taken from my bank account and airtel page displayed "sorry for the inconvenience. Can anyone resolve pls? Moreover don't do recharge with https://www.mobikwik.com/ . This site completly scam

Date of transaction : 1-feb-2015

Dear sir,
my number [protected] is enjoying airtel 3g prepaid connexion till date.
now a days I observe that the company is harassing me with poor data rate and signal strength which resulted in frequent data loss from my side . The company offers 3g in west Bengal circle which my SIM is set to but I see most of the time it provides 2g connection and frequent 2g / 3g switching though I am in bagnan mostly. my average download speed is 234 kbps using unlocked HTC desire 816 dual, with rs., 455 @ 2gb 3g for 28 days.however, the company offers much higher rate than expected.
therefore, sir, I am requesting u to take against this thief.
thank u.
my other contact no., [protected]

Hello sir I m cp meghwal having a mobile numbr with airtel operator. It usually deducts balances from my mobile numer account without my any action. On feb 1st ibn sleeping time airtel deducted 250 rs and sent me many messages informing deduction. I talked to customer care bt he told me that i used internetinternet and activated some services like video club, celebrity follo etc. Where at 2am i was sleeping. Today also it deducted 100 rs. Please sir take action. Thank you sir

Dear Consumer,

Yesterday 1-feb-2015, i was used my Airtel mobile Application to recharge Rs 200 Full talk time, but the tranasction went successfully from Bank side, but response on airtel application page, not shown anything. So that i need a refund Rs 200

Regards
Rosan
[protected]

Hello Team. My concern here is with Airtel charging me in excess towards mobile internet usage. Below, the details: My name is Vinay Gundaveni and my mobile number is [protected]. My airtel postpaid account has a credit limit of 3600 and bill gets generated on every 26th. My monthly plan includes free internet usage of 500MB per month. Bill for November month got generated on 26th Nov and it was 1900/- (Due Date is Dec 16, 2014). On Dec 13, 2014, I received an SMS from Airtel saying my mobile internet usage as on Dec 13 is Rs 5464 and that I'll have to pay Rs 5464 to continue using mobile internet services. Shocked at reading the SMS, I called up Airtel and they told me that they could help ONLY when the bill gets generated and so, I have to wait until Dec 26th for the bill to get generated. I went through the bill on Dec 27th and what i found was, Airtel shows mobile internet usage of worth Rs 5627/- at around 10:49PM on Dec 12, 2014. This is totally a CHEAT!! I called up Airtel on Dec 28th and after a long hold to speak to a supervisor, I was told that there was no supervisor available and someone would call me in 24hrs - which did NOT happen!! I had to call them again and when i spoke to a supervisor, she told me that there's nothing they could do and that bill information/amount is correct. I explained the supervisor that in my relationship with Airtel of over 2 years, I've never had such a huge internet usage and that too on a single day!!! I've asked her to provide me with details as to what did I browse/download such a huge data but she said that it they cannot. This supervisor could help me with nothing but asked me to write to [protected]@in.airtel.com explaining the while situation. I wrote to Airtel explaining the whole situation but what I received was a general-acknowledgement type reply which also said that the bill amount is correct. Now, I reach out to you asking for HELP and JUSTICE!! My questions are 1. Credit limit on my account is 3600/-. I've had an outstanding bill of Rs 1900 as on Dec 12/13th, so, the maximum amount of service I should be able to use would be not more than Rs 1700/- (unless I make any payment). How did Airtel allow me use more than the set credit limit of Rs 3600???? 2. Airtel alerts me of my mobile internet usage everytime as I reach closer to my free mobile internet monthly limit of 500MB. However, I have not received any alert(s) for month of December. WHY??? Personally, I use only WiFi at home and not mobile internet. And at 10:49PM, I was home and so, I did not use any of the mobile internet service. AIRTEL IS CHEATING ME AND NOW, KEEPS CALLING ME!! Please help me solve this situation!! Vinay G [protected]

To whom it may concern. i am using airtel network and my number is [protected] and i tried to contact the costumer care by dialing 198 but i didn't got any response. one of your representative picked up the call but the didn't responded properly and the name of the representative is Salman. and moreover i money got deducted from my account, which was not meant to be. So kindly take action on it and also i request you to refund my deducted money as it was a toll free number Hoping for a quick response

I browsed through internet and while scrolling to download, i clicked on something and immediately i received a message telling i am subscribed to LAILA and was deducted 35rs from my main account.If i am not repaid with the amount then. I will takeup the issue to ombudsmen. Since there is no confirmation asked from customer, i think airtel is cheating.please recredit my deducted amount as soon as podsible.

Hi, I have deposited 250/- for converting my vodafone to airtel postpaid scheme, someone from your hadapsar office PUNE branch have collected all documents and signature with deposit, but till now i disnt got any feedback any now they are not responding my calls also. I am so frustrated with this kind of behaviour please help me in getteing my deposit back and now i dont want to convert it into airtel, before service if i have this response i dont know how they will behave after service i dont want to take any risk. Plz reply as soon as possible and help me with this. Regards Priya Kotwani [protected].

Respected sir/mam, I have bean abused by the aitel workers . l have received a cal from [protected] no. they said that u have to submitt your I'd again then I said I have already given then instead of giving information regarding it they abused and the have used a very bad language. Sir I request you to please take some action regarding to it. Thank you, Shivam [protected]

I have been using airtel prepaid sim since 2006, I am very upset that the airtel employees are soo corrupt that they have given all the details of my outgoing and incoming calls with the call duration and sms' to some unknown person. I am very sure about it as that person has forwarded me all the details of my phn calls. Is this how you treat your valued customers.I want to immediately deactivate my number.not just stop using the sim and wait for 3 long months to get deactivated, as informed by one of your employee.i will take serious actions against your company if i further find that my details are being given to any stranger.Warn you. Hope to receive your reply promptly.

Dear Mr Kumar, This is in reference to your email regarding bill plan change for your airtel mobile number [protected]. Basis on conversation, We would like to inform you that, bill can be changed once in bill cycle. So would request to please revert on or after next bill cycle[protected]. Further we are including the terms for port out. On fulfillment of the below criteria, you would be able to port out to other operators:* Your connection should be held with us for a minimum period of 90 days.* There should not be any outstanding amount payable. Please dial *121# to know your outstanding amount payable.* There should be no pending/complaint/case in court with regard to your number * You can port out your number only within the circleSteps to start MNP are listed below:1. Generate Unique Porting code (UPC) by Sending PORT < Space> and your <Mobile no> and send it to 1900. E.g. PORT 9810XXXXXX. Charges of text are applicable as per tariff plan opted by you. You will receive an auto revert message from 1901 giving an 8 digit alpha numeric uniqueporting code along with an expiry date.2. Once UPC obtained, you have to approach the new service provider of your choice and obtain CAF (Customer Application Form) and porting form.3. Submit the duly filled CAF and porting form along with documents listed below to the chosen service provider:Photo Id Proof/Residence proof/1 photo/PAN Card/Form 16/Last bill copy in case of postpaid number along with Rs.19/-.5. The above exercise is to be completed before the expiry date of mentioned along with the UPC.6. Obtain new SIM card from the new service provider.7. New service provider will take 7 days to process your Port-In request. (Sunday is non working day). During this process, you will be able to use your mobile phone as usual. 8. New service provider will keep updating you via text on the progress made and intimate the date and time of porting on your mobile phone. Replace the old SIM with the new SIM provided after the specified date and time. There will be a black out for only 2 hours and the same will be communicated to you through text. The porting request can be withdrawn within 24 hours of applying. Please do write in for any further assistance. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services Yours sincerelyManya Nabharti airtel limited[protected]Original Message[protected]From: er.[protected]@yahoo.comTo: appellate.[protected]@in.airtel.comCc: Sent: 01/02/2015 10:55:06 AMSubject: Fw: [|BAL|Ref12004577|] INCIDENT IN541705 HAS BEEN RAISED WITH THE STATUS AS QUEUEDCHECK WHAT THE HELL IS GOING ON HERE... Thanks and Regards Chandra Shekhar Kumar [protected] On Sunday, 1 February 2015 10:13 AM, Shekhar Singh wrote: How much TIME IT TAKE TO DIAL my number... ... Thanks and Regards Shekhar Singh. On Sunday, 1 February 2015 10:10 AM, Shekhar Singh wrote: WHY NOT YOU ARE CALLING ME ON MY NUMBER Thanks and Regards Chandra Sheakhr Kumar +91-[protected] On Sunday, 1 February 2015 10:08 AM, "[protected]@in.airtel.com" <[protected]@in.airtel.com> wrote: Dear Chandra Kumar, Greetings from airtel! This is in reference to your email regarding bill plan change for your airtel mobile number [protected]. I understand that you wish to change your bill plan to myplan 399. I would like to inform you that, bill can be changed changed only once in bill cycle. Request you to note that you have already changed your bill plan on[protected]. Hence, I request you to please revert on or after next bill cycle[protected]. As explained in the previous email interaction, I recommend you to activate additional internet plan. For your reference, I have attached the internet plans available for subscription. For instant activation of desired 3G plan, please send an SMS 3G to 121 and follow the instructions. Alternatively, you can reply to us with the choice of 3G plan for activation. Please note the following - 1. Rental would be charged on Prorate basis as per your usage : Example: If you activate Rs 250 (1 GB plan) 10 days prior to your bill date, rental and discounts would be pro-rated for 10 days (i.e Rental: Rs 83.33; Free data limit: 0.33 GB). 2. Discounts as per your plan would be effective only from the date of activation. In case, free usage limit is exceeded, charges would apply as indicated in the above table. You may check your 3G usage by sending an SMS DATA USE to 121. Also, you may check your handset compatibility by sending an SMS 3G HS to 121. For further queries, please do email. [protected][protected][protected][protected] TAKE A LOOK IN THIS SERIOUC ISSUE.

Dear Consume,

Today 1-Feb-2015 actually i was did Rs 33 For STD recharge. It is applicable for karnataka region(screen shot added). During the transaction airtel site responds " Due to system maintenance activity at our end some of the services are not available " and the special recharage not applied on my mobile [protected] . Kindly help me to get my refund.

Thanks

Rosan
[protected]

Amount of 190/- deducted from my bank account (credit card) when i tried for online recharge through www.airtel.in/mobile/prepaid/recharge-online?CIRCLE=18&CIRCLENAME=Orissa&...⇄ date:[protected] The amount did not get credited to my prepaid phone account no: [protected] till date and refund is pending in my credit card as well. Complaint ID: CONRC[protected]

AIRTEL NOT CHANGING MY BILL PLANE WITH IN MONTHLY CYCLE. I requested Airtel via Mail, 121 to change 299 to 399 My plane. But they are not changing my bill plane and they are updated me this[protected]--- [protected][protected][protected][protected][protected] Dear Chandra Kumar, Greetings from airtel!This is in reference to your email regarding bill plan change for your airtel mobile number [protected].I understand that you wish to change your bill plan to myplan 399. I would like to inform you that, bill can be changed changed only once in bill cycle. Request you to note that you have already changed your bill plan on[protected]. Hence, I request you to please revert on or after next bill cycle[protected].As explained in the previous email interaction, I recommend you to activate additional internet plan. For your reference, I have attached the internet plans available for subscription. For instant activation of desired 3G plan, please send an SMS 3G to 121 and follow the instructions. Alternatively, you can reply to us with the choice of 3G plan for activation.Please note the following - 1. Rental would be charged on Prorate basis as per your usage : Example: If you activate Rs 250 (1 GB plan) 10 days prior to your bill date, rental and discounts would be pro-rated for 10 days (i.e Rental: Rs 83.33; Free data limit: 0.33 GB). 2. Discounts as per your plan would be effective only from the date of activation. In case, free usage limit is exceeded, charges would apply as indicated in the above table. You may check your 3G usage by sending an SMS DATA USE to 121. Also, you may check your handset compatibility by sending an SMS 3G HS to 121.For further queries, please do email.Best RegardsBala SubramaniamService Specialist [protected][protected][protected]-- As you see they updated that I changed my bill plane in month of septamber 2014. SO WHY NOT THEY ARE CHANGING MY BILL PLANE... Here is S media link:---- https://www.facebook.com/AirtelIndia/posts/[protected]?comment_id=[protected]&am...⇄ ITS CLEARLY I CAN SEE ITS VOILANCE OF CONSUMBER REQUIREMENT... Please take a look in this issue as serious way.. Thanks Chandra S K. [protected]