Airtel Complaints & Reviews

Dear Sir, This is with reference i'm taking a new airtel broadband connection landline [protected].But now my connection is not working, reason is they are saying that my old connection overdue payment of Rs. 1122.06/- old account number [protected].I'm called to customer care they said that visit to your local airtel office, i'm goto 4/5 days regular but in local office officer said that your old connection is expired or impossible to again reactive 7 said that you take a new connection or i'm adjust to your old connection overdue payment but i'm waiting 2 or 3 days by chance my old connection is reactive but my connection is not reactive or local airtel officer regular called me & said that take new connection then i take new connection now connection is ward or airtel officer not received my call. Thanks & Regards Awadhkishor Singh [protected] [protected]@gmail.com

I HAVE RECHARGED MY NO. ON 13 MAR 15 OF RS 265/- OF WORLD CUP OFFER BUT I GOT ONLY 500MB DATA FOR WHICH I GOT SMS ON I GOT SMS ON MY NO. AS- Name:Number: AS-650011Content: World Cup Offer! Rs185=1GB 3G data, 28 days. Rs265=2GB 3G data, 28 days on airtel retailer recharge till 20-Mar-15. For more offers, call 121314 Time: 2/24/2015 10:30:02 AM I COMPLAINT TO AIRTEL ON 13 MAR 15 AT 18:26 HRS ABOUT THAT, COMPLAINT NO.PR[protected] BUT NO JOY. THEY DID NOT EVEN REPLIED TO ME. FOR REGULAR RECHARGE OF RS 255 I WOULD HAVE GOT 1GB DATA BUT FOR RS 265 ON OFFER I GOT 500MB. PLEASE HELP.

I had taken a new 4G connection with Airtel for Rs 4000 for two months and from the 3rd month onwards the monthly rental plan was Rs 650. I purchased this plan by calling the Airtel customer care. The service was provide by their agent Bhagyashree Enterprise in Sanghavi, Pune. We had paid the initial 2 months deposit by cheque favouring the agent and asked them to put a plan of Rs 650/month. After the first month I had started receiving monthly bill that too Rs 1000/month. When i spoke to airtel customer care they are telling that they have not received any money from the agent and give me a bill for Rs 6000. It is not my mistake that their distributor/agent had not submitted my bill. Why are these Airtel people giving authority to such Agents. I will not pay the money to Airtel Why should i?. They are providing their services from such fraud agents.

Friends, if you are looking to change your mobile plans to the Airtel Family plans be prepared for a horrible experience. This is actually not a family plan, every member connection in the plan needs to be in the same name as that of the primary connection so all family members need get the ownership changed which in itself is a big process worse than getting a new connection. Also none of the executives have full knowledge about the process. Airtel you are bluffing the people by mentioning the word 'FAMILY'.

Hi, Please let me know if the connection of post-paid (corporate connection) [protected] has been disconnected or not. I have raised a request to disconnect this number after 30 sept 2007 through airtel call center. Later on I e-mailed also regarding this and opened 4 requests (online on www.airtel.in). As I am usung my mobile number [protected], please reply to this E-mail and let me know any information on this. I have already talk to to your representive on 121 and deposit last bill in feb 2015 for a mobile connection which I am not using and asked to disconnect. I also break my sim last month. I still received a e-bill for the month of march 2015. I don't know how airtel is completeing a single request to disconnect. Thanks & Regard, PREM UJJAL Airtel Number: [protected] [protected]

My bill levied for the months January and February are pretty high.. So I complained to the customer car first... I asked about my doubts about the bill but they were not able to clarify my doubts... So I tried to contact their nodal team to resolve my issue..they too were not able to clarify my issues on the bill..so they asked me to wait for 48 hours 1st.. I Waited and waited and now it's about 2 weeks..still my issue is not solved..also my outgoing facility is barred telling that I didn't pay the bill.. I had already got a promise from their nodal office telling that I need not pay the bill until my issue was cleared..but they barred my outgoing facilities.. Again today I got their mail telling that the bill was valid and I need to pay that high amount.. One of their nodal officer, mr.balaji called me to tell this.. He told me that the bill was correct and they cannot reduce the bill.. So I asked him to clear my doubts regarding the bill... He too was not able to clear it today...so he disconnected the call in between without telling... Now they are not contacting me even after my continuous mails.. My outgoing facilities are barred and am in a really helpless situation... Please help me resolve this issue as soon as possible ... Thank you.. My airtel postpaid num is [protected] My name is Aravind Venugopal... Complaint number is 60754128

Sir/Ma'am, This is to inform that I had lodged a complaint regarding my airtel no[protected] in thae name of Shri Bharat Bhusan Rattanpaul on 7th March 2015.The complain was that any calls received from BSNL from Jammu & Kashmir could not be connected and the message received by the caller was that my mobile was switched off.Whereas airtel callers could easily connect with me.The complain id is 60655265 registered on date 7th March 2015. I have received 3 to 4 calls from your office regarding this complaint yet it has not been resolved till now. Today I received a call from a lady working in Airtel regarding this complaint at around 11:50 AM. The phone no. was[protected].She did not respond to me in a proper way.Iwas giving the details regarding the a complaint but she spoke to me in a loud manner and said that if I wish to resolve the problem I speak propery and disconnected the phone from her end .She misbehaved and the language used by her was inappropriate. Is this the way your staff members attend to the grievances of the customers? I am the Deputy General Manager & Circle Head o[censored]CO Bank and have an experience of more than 35 years in the service sector. I have never spoken to my customers in such a way and have given strict instruction to all my staff members to deal with our customers in a courteous way.Such a kind of misbehavior from your staff is not acceptable.Therefore I request you to take a strict action against this lady and inform me about the steps taken in this case as early as possible. This is to inform that a we have an airtel connection in our Zonal as well as Circle Office.Also my staff members have been given Airtel postpaid connection for office use. If no initiative is taken in this respect at the earliest I will be bound to disable all Airtel connection in my office. Further a circular shall be issued stating that Airtel connection is not installed at any of our office as the customer service provided by you is not upto the mark. I hope that this matter will be taken up soon and proper action shall be taken against the lady. Kindly reply to me on my personal e mail id [protected]@gmail.com

I have been using a airtel landline for the past several years and last 15/12/2014 i received a call from some person claiming to be a airtel staff and told me about a plan in which i can make unlimited local calls to mobiles in tamilnadu and free local landline calls i was immpressed redarding the plan and accepted for the activation. But having a doubt at the person called i myself made a call to the customer care and asked wheather the plan is real and for which they said the plan is active. But latter for these two months i have received a bill of rs1030 for january 2015 and rs933 for feb2015 so today i called the customer care and spoke to a person called satish on 14/03/2015 and he says the plan got activated as per your request and after i verfied i got disconnected of its own. why should airtel fool people like this for one person itself for a month they steal RS600 minimum imagine from the crore connections which they hold how many they steal. If someone could do the need full it would be great. Customer name K Thangam Telephone No[protected]

I am using 2 sim cards from the airtel company. One day I received a call from air el and they said that there is plan in air el in post paid .That plan is very low cost monthly 350 only for 1200mins. I also accepted for that and I used for 2 months and bill from the 1st month 390 2nd month 700 something. So I think to change to prepaid itself. I asked the air el executive who came to collect the bill from me .He asked me the proof and said that he will itself change to prepaid.From that day still my number is not changed to prepaid. From the past I am asking to the customer care. There is no response from them . I did not received any call from the customer care like my proof photo copy is not match with it but when I called and ask that they are saying your does not matched so they are rejected your proof like that but I wont believe this. Still now there is no response for my proof all are calling from the collection department and they are asking about only the money. A girl named LAVANYA she is asking me why you gave the proof to the executive ?? And she is saying that is yours mistake. We are not responsible for that and all. And she asking when your going to pay the bill. And I asked the executive address who collected my proof they are not ready to gave that address are any other details. But now the executive was not in the air el company he left his job there to some other company. I wont pay the bill . YOU CAN HEAR ALL THE CALL RECORDING FROM MY NUMBER I HAS BEEN SPOKED TO THE SENIOR CUSTOMER CARE EXECUTIVE ALSO THEY ARE ALSO NOT GIVING ANY RESPONSE TO ME MY QUESTIONS

i had changed to airtel few months ago...but since i have bought the new sim...i am unable to send any message from my phone...but i do receive messages from other people and airtel customer care too...i hope u look into this...my number is [protected]...pls keep it confidential...and do look into this...thank u

Hi i have been using airtel since last 1 yr..i had ported from vodaphone to airtel thinking to be it better but i proved to be wrong. I m facing major problem in sending sms fRom my mobile [protected] but able to receive sms. I m using google nexus 5 and ph does not have any option for message centre no.. I have made complaints several time but havnt recvd any response. Recent complaint no 60755390. Pls try to resolve it asap.. Harshit [protected]

Today I called the customer care to ask for service request number as I wanted to get a new micro sim, the airtel representative took the call and said HELLO, I thought I have called incorrect number and asked if this is a home or a airtel customer center, the representative said, it airtel and said to be on line and I will get back to you and then he disconnected the line. I had to call the Airtel customer service number again and get the request number. I was a vodafone customer and every time I call the customer care it used to be a good experience but with Airtel the customer service is as pethetic as it was 15 years ago. No improvement in the customer service at all. Their language is pethetic and their phone etiquite is pethetic. Hope this will be a learning going forward to Airtel and Mr. Sunil Mittal.

I have ported my mobile number [protected] from Vodafone to Airtel, My number has been port, but while I try to call its asking for 59095 verification, and on this number the system of Airtel data are not working properly, Due to this number is off since morning and facing huge business loss, and dont know how long these guys give this problem to my number.. even their customer care Airtel store have no answer how long i have to face this problem, while at the time of port they commit, number will not off more than 30 minutes

Dear Sir/Mam I find my old mobile number i need old sim card number is below details [protected] i need this number i sty in dubai before 1 year this number i use but this time this number is not working i go already airtel office she said not possible can you please help me any one i find the number

Dear Sir, Today I have received a massage from your side (for rc 79 and get 2G internet for 28 days) but when I had done rc 79 from freecharge on this no. [protected] then i got only 50MB data balance for 2 days only. This is not good policy of airtel telecom company. Please look in to this matter and revert my balance otherwise i will port my number on another network. Thanks & Regards, Nupoor Jethliya [protected]

I am facing problems since two weeks. I had recharged my number with -1GB 3G data on around 28th feb 2015 -then again I recharged 655 MB of 3G data on 3rd march 2015 -again I recharged my number with 655 MB of 3G data on 5th mach 2015 -on 8th march I again recharged my number with 655MB 3G data In the same period I had a talktime recharge of Rs 250 and Rs 210. Problem: I had only used whatsapp (with image/video auto downloading off) as well as all other applications were blocked. So whenever I opened my data connection for some minutes(2-3 min) and used whatsapp, then after switching data connection off I had a data deduction of around 100MB-200MB at a go. Also my talktime balance of ( Rs.250 + Rs.210 ) became nil without making any call. I had a talk with the customer care executives and also with the senior executive, but all in vain. No satisfactory response was provided to me. Also they didn't give any reference number for future assistance. Please look into this matter as soon as possible or I'll go to the customer forums and lodge a complaint against the company. Thank You

We were out of town during the Holi Holidays for 4-5 days. we reached back on 9th March. I received a message that my DATA plan has exhausted. I want to know how is this possible when we did not use it. Is Airtel fakely billing me or someone else is using my broadband connection. I want to disconnect this broadband connection and will also not pay the bills until unless the investigation is done for the usage of the data plan.Can anyone come and check the lines or the exact issue. Now they have billed me for over usage.

Actually the problem is that my mobile number ([protected]) got disconnected on 1st feb 2015. Later as per the instructions given by Airtel Customer Care team, i submitted all the required documents and taken a new SIM for the same number on 24th Feb. But the same number is activated to some other person on 26th of Feb. How can my number is allocated to other person??? and asking me to take another sim. No proper solution from airtel team. Request you to provide me the solution.

I regret to inform that no action on my complaint number 60689146 has been initiated even after lapse of 2 days. It shows irresponsible commitment of the company in spite of my speaking n number of times on mobile. I have suffered great loss because of this and I would like to initiate my complaint under consumer act. Maj Gen Balwinder Singh 20 Hukam Chand Colony Jalandhar

FSMG[protected] Reg : Review of Retail Transaction dated 02nd March 2015 at AIRTEL PAYMENT & WWW MOBIKWIK COM for Rs 4870.00 & Rs 2500.00 on your SBI Credit Card no. XXXXXXXXXXXX2939. Dear VISHWAMOHAN AGARWAL, This is with reference to your letter regarding the non-receipt of credit from AIRTEL PAYMENT for Rs 4870.00 your SBI Card number XXXXXXXXXXXX2939. The investigation for these transactions has been completed. We confirm that the transactions are valid as they have been performed in a Secure Electronic Commerce environment and have been validated by your Card CVV and Date Of Birth over the Internet; hence the liability for the transactions rests with cardholder. Since the card is still in your possession, we urge you to clear the outstanding balance at the earliest to avoid further late fee and finance charges on your card account. We are therefore closing the dispute at our end. Kindly look into this transaction and inform V M Aggarwal [protected] [protected]@rediffmail.com