Airtel Complaints & Reviews

Hi, I have 2 Airtel Post paid no ([protected] & [protected] ) with plan "225 CUG".but in current month bill(Jan-2015). CUG Charges is not deducted as per the plan.Please go though my issue and resolve it ASAP. So that I can pay my revised bill on time . Thank's Vivek Chandra [protected]

i have recently recharge from airtel.in website from my account https://www.airtel.in/myaccount it show 1GB at 99 rs iin special offer. but after recharge i got International Roaming that not waht i want then thought i did wrong then recharge again but not success. 2 Times my balance deduced from bank account ever your senior customer care don't know where is my account on airtel website. I want my money bank or change plan to 1GB 3G i don't need any other than this.My details are follow. Mobile Number: [protected] TransID:[protected] time about 5pm TransID:[protected] time about 10pm Recharge 99 rs two times total 198 rs. Date of recharge 12/02/2015 I don't expect this kind of service from airtel.Hope you take action on this.Check attachment also Regards

My mobile no. is [protected]. We gave our consent to move from IDEA postpaid to Airtel Postpaid Family Plan. One Mr. Teja, [protected]/[protected], field executive came to our home and delivered three SIM cards for my above mentioned Mobile number and to [protected], [protected] Gowri Devi and [protected](Prepaid to postpaid) Ramya. Idea has released my number yesterday morning and I had inserted the SIM card given to me yesterday i.e. on 11.02.15 at about 10 am. So far it is not activated. Yesterday I had tried to contact Teja, but calls were not going to his number. I had contacted Mr. Samson, [protected] who I understand is the Team leader. After verifying, he has informed me that wrong SIM card was delivered to me and asked me to go to Airtel outlet and get another SIM card. I was to provide address proof and Photo again at the outlet and got the new SIM Card inserted at around 7.45 pm on 11.02.2015. I was told that in 4 hrs it will be activated. Even by 11 am today, it is not activated. I gave a message to Teja, as Mr. Samson was also not responding. Teja told that in Kharkhana Airtel outlet, they have activated my number with some other SIM card and promised to delivered that SIM card by 2.30 pm today and other 2 SIM cards by 13.02.2015. Till 6.30 he did not turn up. When contacted he said that he is nearby our home and he will come in 10 to 15 minutes. When he did not turn up even at 7.30 pm, I tried to contact him and he did not answer the call. I had tried to contact Mr. Samson and even he was not answering the call. I feel that I made a mistake in trying to migrate to Airtel. But now I am in a fix. At this stage I could not go back to IDEA. How to solve this problem. My profession is entirely dependent on my Phone contacts. Any loss that might happen to me, because of this irresponsible behaviour on the part of staff of Airtel, I will have to claim from Airtel. Pl note this and sort out the problem. NRN Reddy, [protected], e mail Id: [protected]@yahoo.com

I was checking my balance in number [protected] then i got a message that get free offer worth rs 7000 on screen there was some code like x402x22# there was no where mention that rs 30 will be deducted neither i was asked to confirm by pressing any key. Soon after i called customer care in 198 then i have talk with Mr Jitender who very rudely talked and not satisfied me. My complaint is that please return my balance ofd Rs 30 to my number [protected], i dont want this service .

sir I was recharged amount Rs 110/- in my airtel prepaid service pay via SBI instant pay bill desk on the date of 6.2.2015 ID no: BSBI[protected]IG00OOGQU3 TRANSFER TO[protected].But not credit balance in my phone no.[protected] till today.So please credit balance in my account as early as possible. Thanking you sir yours P.Jalapathi [protected]

Hi,
One month back I got a call from an Airtel representative about some exciting Post Paid Plans from Airtel.Considering my current consumption of the services with my existing service provider it looks cool to me and I fall pray to the same.
Within a few days an executive([protected]) came and he did all the formalities, provided a new sim and it was being told that the new services will be active by 14 days max.But it was almost one month nothing has happened .What is more disappointing is the representatives behaviour towards the customer as if you have been taken for granted.They didn't asnwer my call and even if they answer they don't have any idea of the connection status.I called AIRTEL helpline they too were unable to give a satisfactory answer why the new connection has not started since all the verifications and everything is ok according to them.Instead they were assuming that my existing Service Provider might have rejected my post paid plan transfer request.Again I called my Existing Customer Care helpline and came to know this is not the case.Frustated and disappointed I fed up and choose to stay with my Existing Servie Provider.Atleast they are able to provide satisfactory resolution to all the problem raised.
This is really a very bad impression for the new customer base and it should be taken care of .A service might take some time to get activated but the attitude of the representatives should be changed they should not make assumptions and delegating the issue to one another.

Dear sir, Please resolve my problem, i m in Saudi Arabia and having Airtel Prepaid Sim card. normally air tell network becomes available in tie up with local suppliers but my sim card in not recieving any network signals. please help me my mob no. is. [protected]

Respected Sir / Madam, I undersign Harishchandra Patil having sim card converted from BPL LOOP MOBILE (Mobile no. [protected]). I had received 1st bill Rs. 265.11 apart from that Rs. 200 is charge about Internet charges. After complaining it is deducted from Rs. 265.11. I paid the same. During the first bill they promised me they would not charge again but they didn't, again in second bill I faced the same issue in next bill. I received a bill no.[protected] dtd. 06.12.14 of Rs.343.82 including Internet charges (which is not used by me) Several times I requested them again and again regd. the not uses of internet & request to deduct the internet charge, I will pay entire balance amount of the bill Rs. 143.82. Then without any informing me they closed/cut off my mobile network, which very disappointed me. I was having your 3 nos. of Airtel. Yesterday I received email for payment of Rs. 592.09/-(showing outstanding amount). Kindly let me know what should I do? Kindly deduct my charges (which is not used by me) from the bill. I want an earliest reply from your end and my issue should be solved, waiting for your earliest reply. Regards, Harish Patil

On 8th/ 9th Jan 2015, I received call from Airtel only (two days continuously received call by that Executive only), Airtel Executive offered me a plan As mentioned below: 1000 Min's STD 200 Min's Local 80 Min's Roaming 500 MB Data 30 Paise Local Call on all network incl. Landline 40 Paise Local Call on all network incl. Landline 40 Paise for Call Making on all network incl. Landline in Roaming 50 Paise for Call Receiving in Roaming It seems to be a good offer so I Port my Vodafone no. [protected] to Airtel. Its now 10 days gone & today a different plan activated as follow: 200 Local Calls 750 STD Calls, 0 (Zero) MB Data 50 Paise Local 60 Paise STD Before activating my SIM, I had words with a Executive name Diksha reg. plan she had given me assurance that "only the offered plan to me will be activate on my SIM". In evening, I had words with CCE and a Senior @ Airtel Rahul Agnihotri and he denied to activate the plan that offer to me. After this I called once again in Airtel and when I requested to Executive to forward the call to Senior and put the receiver on side and not forwarded my call to senior. Also that CCE and Rahul Agnihotri behavior was very Rude. Whenever I called in AIRTEL some Executive told me that only the offered plan will be activate after SIM activation and some Executive are denying. Afer few mails, a senior person Shiv has committed to me to provide the below plan 399 monthly rental 300 local min 675 std min 270 mb data 30 paise local call (only for 4 Months as the Executive paid 4 months Pack charges) 40 paise std (only for 4 Months as the Executive paid 4 months Pack charges) Now when I enquire, I came to know that again a different plan is activated on my no. as: 399 monthly rent 100 local min 600 std min 200 sms + 200 local mins 269 mb And today when I have words with executive amrita, she had given a new turn and included if I want anything else other than activated on my no., she cant provide to me as this for corporate.In last 20 days, none of the executive told this that this plan is a corporate plan

Your looting representative Anandan ([protected]) visited my home and sold 3G Dongle device for Rs.2300/- with airtel 3G SIM Card. The service got activated, but I couldn't get the internet speed as offered by airtel since there is poor connectivity in my home. I immediately escalated the same to airtel and Anandan to cancel the services. But he hasn't cancelled my services. Now Anandan is afraid to answer my phone calls / SMS since he has to refund my money as promised by him. So, if you are planning to buy broadband dongle from airtel, please be aware of fraud services, and looting representatives. I have made several request to cancel my services and get refund for the dongle, but this guy is not picking up my phone calls and not responding to my SMS. Thanks Babu

Now and then Airtel keeps charging its innocent customers hapazardly, and deduct high amounts from customer balances. May be it is their strategy to loot innocent customers. I recharged for special discounted tariff with Rs.98/- each to my Airtel Numbers [protected] & [protected] on 18/01/2015. Today for my local call to another Airtel number [protected] at 8.57 am for 19 minutes and odd, deducted /charged Rs.19.24, and second call to Airtel No.[protected] at 9.48 am for 7 minutes deducted Rs.8.57, which are abnormal. When I checked with *121*13#, it is showing that Rs.1.02 per minute call charges scheme is operative on our numbers. If it is technical error, request them to reverse the charges immediately and take necessary care not to loot customers this way. Thanking you, Karunkumar K [protected]

I am Sanjoy Saha.Some customer care person from Airtel Tv.has been called two times and used so many slang languages to me.After that I blocked that no. and I have find out that the no.is from Jamshedpur.Tata Docomo Land line no..[protected].

Team, I was trying reach you about Airtel bill payment issue.
Please call me back as soon as possible.

Reach me at [protected]

Dear sir.
My Airtel SIM problem plz sir do you on My airtel sim servic.. My No.[protected]

name: vibhor jund StanChart Card No XX6741, airtel number: [protected] transaction details: On Wed, Feb 11, 2015 at 2:31 AM, alerts.[protected]@sc.com wrote: Alerts February 11, 2015, 01:01 PM Dear Valued Customer, Transaction Alert Primary / Supplementary Card Thank you for using StanChart Card No XX6741 on 11/02/15 for INR 575.00 mail received from airtel: On Wed, Feb 11, 2015 at 3:12 AM, wrote: Dear Customer, Greetings From airtel ! This is in reference to your email regarding Payment not posted of your airtel mobile number [protected]. As per our record, payment of Rs. 600/- has been received as on 11/02/2015. We have not received the payment of Rs. 575/-. I request you to revert with the details below details, depending upon the mode of payment. 3. Credit/Debit Card i. Payment amount ii. Date of payment iii. Credit card/Bank statement showing the debit iv. Location of payment Request you to respond with the relevant details, providing the breakup of the amount to be posted against each of the numbers. I will further action on the email. For further queries, please do email. I would be delighted to assist you. Best Regards Kilaru Surendra Service Specialist airtel business[protected]Original Message[protected] From: [protected]@gmail.com To: [protected]@in.airtel.com Cc: Sent: 11/02/2015 01:15:17 PM Subject: [protected] PAYMENT ISSUE after doing payment from my standard chart card no. XX6741 ON 11/02/15 FOR INR 575.00, i got message on my mobile from stan chart card that amount has been deducted, however the page got stuck on blank page on airtel.in ( i got sms from airtel transaction id[protected] portal, i checked and payment was not updated in airtel.in system, then i again made payment of INR 600 (got airtel sms[protected] using same credit card and payment was successfully updated on airtel.in Please return INR 575 to my stan chart credit card. let me know on [protected] if you need anything.

Dear sir I have the postpaid AIRTEL number- [protected] since 2005. There is always a big problem of I m not getting my call details on hard copy. but I always make payment according to sms on mobile due to fear of late fine. But this time I have not got my bill and call details since 1 Year. And sms is showing so much huge amount for payment. For the same reason I have paid for for time to time. Because its my right to know that what is my call details so that so much amount of bill is showing. i am not understand thats why i m facing your AIRTEL problem otherwise i will cut this number. So i request you to please make me available my due bill and call details for further bill. I do not understand why arise my bill so high, before my bill average 250 to 300 Rs. But today 500 above. Please check and correct. I high obiliged VINOD KUMAR [protected]

I am an Airtek 4g customer ( [protected]) and I would like to register my strong displeasure and a complaint against Airtel's operating policies. In December I had requested a downgrade in plan from 80gb for INR 5500/month (now a legacy plan) to a 45GB for INR 3500/month. I called them on the 20th of December to make the request and the Airtel support executive who I had spoken with assured me that the plan would come into effect in the...

Dear sir I have the postpaid AIRTEL number- [protected] since 2005. There is always a big problem of I m not getting my call details on hard copy. but I always make payment according to sms on mobile due to fear of late fine. But this time I have not got my bill and call details since 1 Year. And sms is showing so much huge amount for payment. For the same reason I have paid for for time to time. Because its my right to know that what is my call details so that so much amount of bill is showing. I try to get my duplicateprocess, but there were so much lenthy process and time for wait. since i am not understand thats why i m facing your vodafone problem otherwise i will cut this number. So i request you to please make me available my due bill and call details for further bill. I do not understand why arise my bill so high, before my bill average 250 to 300 Rs. But today 500 above. Please check and correct. I high obiliged VINOD KUMAR [protected]

Since i had network problems with my number, i contacted your airtel office in my nearby vicinity. They asked me to get a new sim for my existing no. But even after doing that, the problem still persists. Even after several complaints to your customer care centre, no prompt action is taken from the company's side. I am left with no option but to surrender my connection and opt for some other company unless my problem is responded. My airtel mobile no. is [protected]. A quick response will be well appreciated.

Hii, My email id is [protected]@gmail.com, I had taken your Airtel postpaid connection in the month of October 2014 no. [protected]. After 3 months of my bill payment, I want to shift my plan to prepaid but when I went to my nearest Airtel gallery in vasai, I was told that my no. Comes in Bombay circle n I need to go to borivali Airtel gallery for the change of my postpaid to prepaid. I am highly disappointed with the way you guys are treating your customers, if I am trusting your service that doesn't mean I don't have other options, I am doing so because I have used your service before and found it satisfactory. If in case you can't help me online with my issue, I will definately port my no. To. Vodafone because it makes no sense for me to travel just for the change of postpaid to prepaid. If you can help me please mail me the due amount and deduct my deposite of 300. I will immediately pay and can even mail you the documents I had submitted at Airtel. Will appreciate your quick response. Thank you, Shraddha Agnihotri