Airtel Complaints & Reviews

Dear Concern, 1 month back I got a call from airtel (Ms. Anita- [protected]) for new post paid connection. They sent list of numbers. I selected 1 number ([protected]) and contacted her. Ms. Anita said number is available. And next day she sent their executive's to collect amount( RS-310), Photo copy and other ID proofs. On 21.02.2013 - 12.24PM other staff (Ms. Sukanya - [protected]) called me and said that numbers which I selected was already allocated to someone. I have been told to select other number. I told them if you can give me the number which I have selected then ok, otherwise return my money. She said " we cant refund money, I will check with my superior and let you know". But she never called me. On 23.02.2015 (3.39Pm to 4.06Pm) I had to call them. And Ms . Sukanya said "sir we will return you money by next day(24.02.2015)" But no one came and not even bother to call. On 25.02.2015 - 3.44Pm I had to call the executive (Mr. Kumar Raja) as Ms. Sukanya was not lifting my call. Exceutive said I will come tommorow to give your cash. On 28.02.2015 - Unfortunatly again I had to disturb Mr. Kumar Raja. He said unnecessary trash and disconnected my call. Same matter I have escalated with their Team head (MS. Laxmi - [protected]), but there is no use. Till now (09.03.2015) have not received my money. And more over Airtel team not responding to my calls. Kindly take up the issue with Airtel. Thanks & Regards M. Shankar [protected] 6-10-5/3 Shivarampally, Rajendra Nagar, Hyd - 52

Hello All, I have been complaining about the network coverage issue in my area and also frequent call disconnection . I have tried calling customer care and they were creating case and closing on their own but no proper update .So many customer case created for this issue by Airtel customer care. I am facing this issue from last 4months once Airtel is started providing 3G services . Myself and my family and my friends in this area all are facing this issue if want i can provide all numbers who are all facing this same issue.. Case Created with Airtel Customer Care for plenty of time but no solutions for that, Worst quality,
Address :House Num:3/163,
N.Perumal
Kaikolapalayam,
Thevur(Post),
Sankeri(Talk)
Salem(dt),
Tamilnadu-637104,
Airtel Mobile Numbers used :[protected] and [protected]

my airtel mobile number is [protected] in delhi. on 04 mar 15 my data pack had been finished and i had not used any data on internet but this company has cut my balence about Rs 148/-. i had tried about 6 to 7 times at custemer complaint no 198 and told about my deduction. they did not refund my balence and also not ready to lodge a complaint. even they told me that i had used net pack but i was asleep at 1200 hrs at night when balence was deducted. pls see into the matter.

Hi, I have been requesting itemised bill for my wifi usage i have written 8 mails to customer care - '[protected]@in.airtel.com' and Nodal officer 'nodalofficer.[protected]@in.airtel.com', and ombudsman - '[protected]@airtel.in', along with multiple calls. I have got verbal confirmation that the same would be sent but haven't got any statement. I have been told to login and check for my self, and have tried that too, to no avail. I have a strong feeling that I have been charged extra and therefore, there is a strong resistance to provide the details. account no - [protected]

An easy recharge of 14 was made for making isd calls. A call made to Colombo-Sri Lanka was charged @ rs14/- per minute where as the tariff mentioned in the airtel website was 10ps per second. Screenshot of the tariff is attached for reference. Kindly look into the issue and do the needful at the earliest. Thank you.

Its been long we are facing the network problem at our locality, Bagbazar . With repeated calling and telling about the network problem ...no issue was solved. Some have already switched to vodafone and some are still continuing with the same network ..hoping the problem to solve . Its high time to solve the problem - put airtel booster or tower...so that no such network problem persist. Solve the problem asap or will switch to some other network . Do it at your earliest .We all have the airtel network bu if the problem continues we will have no other option but to switch to vodafone. Its a serious issue and immediate action must be taken

I am very sorry to say that your services are not up to the mark. I had booked a new connection under your registration no. [protected] on 7th of march 2015 and was told that the connection will be installed by 12.30 in the afternoon on 8th march, but to my surprise your agents M/s R K Jain & Associates told me that my area is not coming under there circle.Then they gave me your other agents phone number on which i called and was assured that it will be installed by 4.30 in the evening. When i again called to check i was shocked to learn that this was again given to the first agent. In the mean time i talked to Airtel help desk 7-8 times but just got one word answer that we have sent a mail to the agent and they will call you. Till now ( 3.00 pm ) dt 9th March. I don't know if i should go with Airtel DTH or not. If this kind of service i am getting at the time of installation then what will be the after sales service. God my help Airtel. I am shocked with this kind of service from such a big group.

Hi, My name is Bharath, i've purchased an aitel broadband connection recently. The plan is 40 GB U/L for 999+Service tax. Initially, they've informed me that they offer a free modem for the connection. Now they started charging me for an amount of Rs. 48 as modem rental(Note:forever as long as i have this connection). Its not the charges i'm worried about, its the cheating they do just get a connection. I've expected a lot from airtel being a new customer. I've called the customer care, asked them as they are charging me for this modem, if there is a replacement guarantee. They've informed me that is not possible. I should pay this amount until I use this plan as an obligation. They've told me if I upgrade to a much costlier plan(1299+taxes) then they wont charge me for this rental. I guess these guys cant afford to have business ethics. Hope someone might resolve this issue. Thank you. Bharath [protected]@gmail.com

Sir, I hereby like to infrom you that i m facing network problem from last 10 days. i m not able to talk properly nor i can use web services in my home address. i had made lots of complain but till now no action has been taken. I m having many airtel connection in same address mention below. i request you to please take urgent action regarding the matter. otherwise we have to switch to other network. I hope you will no beg my request My mobile no. [protected] Address : 21, rameswar malia first bye lane, Near howrah commissioner house howrah 711101 Other airtel numbers : [protected], [protected], [protected], [protected]

My number ([protected]) .I have activated internet pack of 5rps per day, 25MB is being mentioned when i got activated this pack, But without even giving any information about data pack when it got over, they are deducting money from main balance. its not first time, and they have deducted 90rps once and 40rps once. I want my money to be refunded. No proper response from customer care executive. Not happy with services provided these days .

I switched from post paid to prepaid on 06.03.2015 at your outlet at city centre 1, salt lake, kolkata and was told that within 24 hours it will be activated. According to their instruction next day rang up 59059 for verification which was done and confirmed that after 15 minutes the same will be activated which was not done. Thereafter i underwent the same procedure 4 times with the same nature of promise. To day is 9th and still it is not done. WHY WHY WHY???

Hello, Please refer an attachment (enlarge the photo attached). With some hope I am mailing, for getting your support, I am sharing my grievance and this complaint against Airtel. A month back, I visited Airtel store at Cambridge layout near Sai Baba Temple, Bangalore, with my family to get Internet Data connection. Due to my office work I had to travel lot, and I wanted for my family to communicate with me, so needed this connection. 1. Airtel store suggested me to buy their Wifi Dongle and to take a post paid connection of Rs 650pm (They have this 3GB + 3GB offer etc). ((airtel number [protected]) 2. I paid Rs 2300/- there and took that white color Dongle. I have taken the documents - Adhar Card, Gas connection book, DL, Photo But the store took only the Adhar card Xerox and photo and filled the application. They said that we will get the connection within 24 Hours. 3. Airtel executive visited our home in Cambridge layout for Address verification. 4. We were waiting for the connection, and till date we are still waiting. Due to work I have to travel and I am out of country. I am following up with Airtel, but now they have been asking us to Pay Rs 1000 again for getting this connection activated. I am feeling cheated. I never mind paying this amount, but I am against this procedure, because while selling the Dongle and getting this post paid connection, they never mentioned that I have to pay Rs 1000 as advance "For Post Paid Connection". Now they are mentioning that my home address is some negative!!!. I asked what this meaning? but I never got the reply. Instead they are forcing me saying that If I need my connection activated, thay I have to pay them Rs 1000. I attached the proof. How can some one decide whether my address is negative or positive. If this is the case, they why did they sell the Dongle to me, they should check the address, before selling these devices? I am really not feeling good with all these follow ups, so now I want them to take the Dongle Back and refund my money. How can they force me for this payment, I am not able to justify? Please can you intervene and look into this matter. In case you need any details, then please let me know, even I can call and speak to the officer, no issue. FYI:- Cambridge Executive Nos:- [protected] -- Shashi no. [protected] Bharat No. Eagerly waiting for your solution soon, Best Regards/Tapan

Dear, since yesterday, I am not able to make or receive any calls on below airtel number although network and signals are shown available. 1. [protected] - Post paid -Monika malik, haryana rohtak circle 2.[protected] Post paid

There is a serious problem of poor signal reception in block No. 63 Baird Place, Defence Officers Enclave Delhi Cantt locality. There is no Signal bar, when inside the house and I have to go outside for clear reception which fails the idea of a mobile. This problem has persisted for more than 2 years in this locality and there's standard reply from Nodal Team(Delhi-NCR) of Airtel that they are working towards better service & be patient and they cannot give any time period for rectification of problem. This careless attitude towards customer dissatisfaction has become their habit now. I hope this complaint is heard by somebody.

Hello, my complain is regarding my digital television set up box registed under my wife name sahana, registered mobile no-[protected]. I recently requested re installation of my set up box in siliguri due to relocation on 23rd march on ur toll free no, your rep advised me to upgrde my package to magnum as i was looking fr maximum HD channels or a period of 3 months . I was advise to make a immediate payment of Inr 2050 . I was confirmed by the employee that the validity of the package was for 3 months, as advised the payments were made by me on 24th feb. Later earlier this week i happen to call your customer service brach on 6th march and was informed that the employee i spoke with on 23rd feb did not activate the pack he asked me to make the payment for and hence my validity is not for 90 Days . I spoke to various customer servicce nd escalation specialist but their insufficient knowledge landed me up with escalation team lead himanshu . I was informed by the lead that they would liten to the call recording and arrange for a call back on my reg mobile no by 1300 Hrs on 7th march . As obvious with my past experience with airtel that never happened . This would be an ideal example of pathetic customer service provider by airtel . Hence am escalating this matter over to your escalation forum . Post this if still my issue persists and i do not receive a call back i would take this further with ombudsman and consumer court. Thank you . parvinder singh gill

There is a serious problem of poor signal reception in Sector 8, Faridabad locality. Signal bars reduce to 1 to 2 out of 5, when inside the house and I have to go outside for clear reception which fails the idea of a mobile. This problem has persisted for more than 2 years in this locality and there's standard reply from Nodal Team(Delhi-NCR) of Airtel that they are working towards better service & be patient and they cannot give any time period for rectification of problem. This same answer was given to my mother's repeated complaints nearly 2yrs. ago and their reply hasn't changed since. This careless attitude towards customer dissatisfaction has become their habit now. I hope this complaint is heard by somebody.

On 8/3/15 In my number [protected], i recharged Rs 255 for my 3G plan and Rs 260 for my call balance. I got 1.5 Gb as my net balance . After one hour you again deducted Rs 255 from my balance without any request from my side . I have no use of 3 Gb in one month. Pl. Transfer Rs 255 to my call balance.

Date of Incident : 08/03/2015 Please note that I have first recharged my airtel prepaid mobile [protected] with Rs 98 for 2G recharge data pack. Amount got deducted from my HDFC account( I used NET BANKING). But I did not get a confirmation that the recharge has been successfully done and page was not geeting loaded. I waited for 15 minutes. Then I tried again doing same recharge, it got successfully recharged and I got confirmation also for the same. After few seconds the first recharge has also got confirmed. Now my concern is that both the recharge are for data Pack. Please if you could refund the second recharge of Rs 98 or you could do the Talk time recharge of Rs 98. It would be really very appreciable. Your customer support number is always busy, and when i spoke to customer representative he said we cannot refund or convert to talk time.So I am writing you this mail. Thanking you in an anticipation. Regards, Hemang Panchal

Kind Attn :- Customer care dept . This is reference to my complaint which I logged today at your 121 customer regarding my broad band connectivity problem, Today Aitel service Engineer coming to my house and just simply says your wireless router is faulty and please change and pay Rs1649 pay for new modem . This is very surprised for me I am using this Airtel laneline connection last 10 year and just airtel simply says pls pay for this router. If I pay for new router then there is no point using Airtel services. Please consider my complaint on top priority. My request being a old customer please consider this complaint and change my router without any cost. Other wise I am not interested for Airtel connection . Regards Vishal Kakkar Tel[protected], [protected] K-003, Green Valley Appt . Plot No -18 Sec -22, Dwarka, New Delhi - 110075

my name is anish aruldas . iam using airtel prepaid connection. My mobile no is +91 [protected]. Automatic value added service activated without my permission in this number.what is this value added service i don't know.and deducted 99 INR from my account . details given below please check