Airtel Complaints & Reviews

sir on 17 Jan 15 I recharge my mobile through freecharge but my amount is diducted and mobile is not rechare the diteal are blow Your prepaid mobile recharge for Rs. 98 is done! Dear Roshan keshri, Your recharge was successful. We hope you had a smooth and rewarding experience at FreeCharge. Below are your transaction details. [protected] Airtel, Rajasthan 0 Coupons Rs.98 Order ID : FCVA[protected] Date : 17-Jan-2015 Is there anything you want to share with us? Feedback, comments, suggestions or compliments - do write to [protected]@freecharge.in Download our Android App Recharge anywhere, anytime! Download Now! Need more help! For any assistence, contact [protected]@freecharge.in

sir, on 17 Jan 15 I recharge my mobile no [protected] through freecharge app my amount is diducted but still my mobile no [protected] is not recharge .its detail are Order ID: FCVA[protected] Transaction Amount: Rs.98 Operator Transaction ID: [protected] Recharged Number: [protected] so plz u do d needfull action . My mo is [protected] My email id is [protected]@gmail.com

Hello, Respected SIr/Madam, Me Mrs. Jayshree Pawar. Mere Uncle ne mere mobile me date 10/01/15 250/- balance ka karvaya tha, Aaj dopahar tak mera balnce 180/- aisa tha, Aur jab mene apna balnce 4.30pm ko chek kiya to 45/-Rs bata raha he. Isliye mene custmer care ko call kiya to o muze ye bata rahe he ki aapka balace aapke Reteliar ne vapas le liya he . mene pucha bhai aisa kyu? to bol te he ki galti se aapka recharge kiya gaya hoga isliye aapke retelier ne aapke BALNCE se paise kat liye he. Jab bhi mere mobile me jyada yani 150/- balance hota he to hamesha AIRTEL walo ka yahi natak rahata he. so pls aap mere paise muze vapas dilva de. AIRTEL walo ko to thikane pe lana hi he.

I'd tried to recharge my Airtel number [protected] online with 256rs for 3G internet pack but it's not done n money debited from my Punjab national bank account. I'd tried it again but same happened. 1) transaction number: 152876 2) transaction number: 215148 Plz look for this n get my money back in my bank account.

i, TAPAN KUMAR DUTTA regular user of Airtel 4G connection (no. [protected]) was approached by one Airtel agent (ARB GLOBAL VENTURES, P-162 CIT SCHEME, KOL-54) to help me increase speed & stop frequent interruptions of my connection. In turn he convinced me to go for a new SIM & promised to give me trouble-free new connection. hence i agreed & applied for new connection 14.01.15. He informed that it will be activated in next 48hrs. He also told me to send mail to Airtel for disconnection of my existing no. [protected] which i did. after that i received call from Airtel service & wanted to know why i am disconnecting. i explained about my problem & informed above mentioned actions by Airtel agent. The service man told me not to disconnect existing connection & instructed me over phone how to reset my connection to get problems solved. i followed & found problems are eliminated. hence i wanted to follow his advises. he confirmed me that my connection ([protected]) will not be disconnected & my new request for connection (i got sms that new connection no [protected]) will be de-activated. once that is done, i started getting repeated calls from Airtel representatives (always thru phones whom i cannot trace). all the calls are for re-conneting of [protected]. i refused to do that. then i sent mails to Airtel '[protected]@in.airtel.com' & explained my entire problem. also requested to help me out. my only request is i have 1 dongol. i want to keep 1 connection i.e [protected]. i am still getting phones for reconnection of [protected]. i dont know who can help me. MY REQUEST TO AIRTEL IS PLEASE REFRAIN YOUR AGENTS FROM MISGUIDING GENUINE CUSTOMERS LIKE ME. LET US GET CORRECT ADVISE FROM THEM. I AM HAPPY WITH MY EXISTING CONNECTION [protected]. PLEASE KEEP IT. PLEASE DISCONNECT [protected], IF BY CHANCE CONNECTED. I SHALL NOT PAY FOR 2 CONNECTIONS AGAINST SINGLE DONGOL. REGARDS TAPAN KUMAR DUTTA ([protected])

Hi, From my ICICI bank credit card, a fraud payment of Rs.4971 has been made to Airtel PYMT-BIll today -19th Jan @ 3:52pm pm. Transaction number provided to me by the icici bank is '241131'. Could you please reverse out the amount and credit it back to my credit card. Appreciate your help on the same. This seems to be an online transaction done using my card details.

Two mobile phones bearing no [protected] and [protected] covered under prepaid service also in roaming mode from West Bengal to Gujrat are not allowed to make out going calls since yesterday morning i.e from 18.01 2015, though sufficient balance is available & roaming charges has also been opted. this has made inconvenience to keep contact with any of concern person. kindly make immediate solution. Kaberi Chakraborty, tel no. [protected]

Hello All, Please see the chain email below. I am using Airtel Broadband and Landline connection and every 3 months I face similar kind of issue of no internet either during 5~6 hours or complete blackouts. The following emails have been sent since I had no internet and telephone services for complete 5 days. And everytime such things happen it takes months to recognize and to get the bills waived off for no service. However, this time its a completely different story I have asked them some questions which they are not acknowledging and answering despite the fact I have sent out the emails in english and hindi. I am collating all the data at the moment i.e. all the email exchanges happened in past 3 years wherein Airtel has promised time and again for the non occurrence of issue but it keeps on repeating every 3~4 months. Need your help in getting my answers. On Fri, Jan 16, 2015 at 4:03 PM, Rajnish Goswami <rajnish.[protected]@gmail.com> wrote: I am still waiting for response after sending you the mails in English and hindi let me know. On Wednesday, January 14, 2015, Rajnish Goswami <rajnish.[protected]@gmail.com> wrote: महोदय सचिन जी, आप लोगों को अंग्रेजी समझ नहीं आती इसलिए यह पत्र व्यवहार मैं हिंदी में कर रहा हूँ ताकि आप समझ सकें मैंने आप लोगों से कुछ सवाल पूछे हैं जिनका मुझे जवाब चाहिए उसके अलावा आप कृपया यह बताने का कष्ट करें की बाकी लोग क्यों इस पत्र व्यवहार से गायब हो गए ज़मीन खा गयी या आसमान निगल गया कोई बात नहीं मैंने दोबारा उन्हें सम्मिलित कर लिया है महोदय सीईओ जी, मेरे पुराने पत्र व्यवहार में मैंने आपको कुछ सुझाव दिए थे उनमे से एक था की अंग्रेजी भाषा की समझ आपके कर्मचारियों द्वारा मैंने क्या लिखा है और यह क्या जवाब दे रहे हैं में आपको एक दिन का और समय दे रहा हूँ अपने कर्मचारियों से कहिये की वह ध्यान से पढ़ें एवं जवाब दें मुझे लगता है अब आप सभी लोग की समझ में आ गया होगा की मैं क्या चाहता हूँ. महोदय सचिन जी मुझे नहीं पता की आप क्या पता लगाने की कोशिश कर रहे हैं पर जो मैंने पत्र व्यवहार किया है उसे पढ़ें और समझे हवा में कुछ न लिखें धन्यवाद रजनीश On Wed, Jan 14, 2015 at 7:03 PM, Net <[protected]@airtel.com> wrote: Dear Mr. Goswami, This is with reference to your communication dated 12th January 2015 wherein you raised the complaint regarding billing discrepancy due to charges levied for non functioning period against the airtel landline number [protected]. We apologize for the inconvenience caused to you. Your concern is being addressed and we are still working toward the resolution, we will share the status of progression by 15th January 2015. If you have any further queries/concerns, please contact us at [protected]@airtel.com. We will make every effort to revert with a resolution as soon as possible. Regards, Sachin Rajput Customer Services bharti airtel limited From: Rajnish Goswami [mailto:rajnish.[protected]@gmail.com] Sent: Monday, January 12, 2015 11:05 AM To: NET; Appellate Ncr; [protected]@bharti.com; CEO direct; Gopal Vittal; e support Cc: Nodelofficer Del; nodal Pb; ccfeedback upw; Nodal Officer; Nodal Officer Haryana; nodalofficer hp; Nodalofficer Jk; Nodalofficer Mumbai; Nodalofficer Gujarat; Nodal Officer MPCG; NodalOfficer Raj; Nodal Officer KK; Nodal Ap; Nodalofficer TN; Nodal Kerala; Nodalofficer WB; Nodalofficer Bih; Nodal officer NESA; Nodalofficer Orissa Subject: Re: Delivery Status Notification (Delay) Here are the things very politely written once again - 1) Called up customer care on 23rd Dec 2014 to know the status of internet and landline connections which were not down - Told by customer care that it will be up and running by 24th Dec by 08:00 PM 2) 24th Dec 2014 - Same status same response. Got a call from Nodal Office who assured me that he will ensure that all the updates will be provided its been 16 days now no update has been provided by the Nodal officer 3) 25th and 26th Dec 2014 - Same status no internet no landline same response from the customer care 4) 26th Dec 2014 - During night time I called up customer care who confirmed that everything is up and running. 5) 27th Dec 2014 - Engineer visit premises and corrected the issue 6) 11-Jan-2015 - Internet went down at 03:36 AM and came back at around 01:00 PM total 10 hrs blackout. Here are a couple of question I hope you will be able to answer within next 48 hours and NO CALLS WRITTEN RESPONSES ONLY - 1) Why the customer care was giving a standard response? 2) It took 5 days to rectify the issue with my landline and internet down why? 3) Why their is never a notification on such issues through SMS or email however, in case of billings we start receiving the notifications prior to 3 days of due date? 4) I was supposed to send out 10, 000 emailers during christmas to the leads which I have with me and was not able to do so leading to potential loss of business in the month of January? Who is going to compensate for that? 5) Why Nodal officer did not provided with the updates? 6) Why the charges have been raised for no services I have lost on potential revenue because of the blackout you must also bear the brunt for the same? 7) Why I havent received any response till date on my last email? You have 48 hours to respond and a plan to compensate me in lieu of the potential clients which I have lost. I have had enough and cannot accept any such thing in future. Just in case I dont receive a suitable response I will take the next course of action. Wish you all the luck in responding to my email and queries. Thank You R.

My Mobile Tel #[protected] Please do not send un authorized automatic messages using your filthy indiscipline English languages. My friend has called me and I have not responded to the call. Then, I HAVE GOT A MESSAGE SAYING THAT - From my friends mobile # [protected] ""can't talk now, Call me later?"" Then I went personally to my friend and asked him -Have you sent message like this- He was surprised and stated that he will never make such type of FILLTHY LANGUAGE. Will you stop such unwanted and un-warranted messages without our authorization ??????????? If you continue with this type of messages _ We will take legal actions against your AIRTEL.

I have not activated airtel nexgtv they are charged 125 rs today. I have spoken with Sumathi airtel senior executives bbut I did get proper response and they are not taking compliant also please check and refund my mount. Thank for doing needful. Thanks Moovendan

Hi, My Airtel No [protected] is temporarily out of service and I wish to reactivate it. I am currently in London and will be returning to India next month. I need the no as this is my official no. Please advice. Hope to get a positive response. Many Thanks, Rohan

Dear Team. I am Lakshminarayana Yuvraj, I am writing this to inform that I have a very very poor and pathetic service from airtel as well as your customer care representatives, Here is my short and unfair story. I am using the above number since 2012 September that is [protected], with individual plan, then on January 13th 2015 I decided to change to corporate plan, I work for Infosys since September 2013 and now I thought just to change apart from this my wife also use airtel prepaid and I wanted to opt for corporate plan, I submitted all the documents on 13th at airtel office in Infosys, some one came to verify at my office around 4pm on14 th which was all fine and the network collapsed on 15 the Thursday, I called airtel and they asked me to confirm my present address and it is. 17/1 Anjaneya temple street cubbonpet Bangalore- 56002. Later on Friday my friend called and informed some one called to verify my address and shred the number who called he had very strong kannada accent, which I am sure he was fit for nothing but absolute crap and dumb. The above address is my in-law's address where I am living at the moment, and later a lady called me from [protected] and trust me she has a very strong accent and spoke to me in HITLERS tone, which I understood that was her cheap standard but felt pit how Airtel like a company hire people like that? She informed that they were not able to find my place, and asked me to stay in home and will send some one I informed that I was at a work and I will not be able to make it during day time and she disconnected, if I was airtel I would slap that lady and kick her out of the company, that is not customer service and that is absolute bull . Now the actual problem started my wife line did not got connected when I called airtel they informed that it will take seven working days? Every one gives me different dates as they wish. On Friday 16 th night Round 11:40 pm I got TXT to say that my outgoing will be disconnected that was crook, well I called support people on Saturday early morning at 5am and the guy informed me to ignore the sms and will have some one call me, no one called I called again at 8 am and spoke to Noor she gave some ref no and informed that she will have some manager will call me within 4 hours and again no one called, this morning Sunday I try to call my line and was gone Please explain who is responsible for this???? I called again with no hopes to your support group and spoke to bunches of dumb people give me all false promise for call back and no one is ready to take action against to resolve the issue. At last I called with full frustration and spoke with advisor to put it through manager and spoke to some one from North Indian, he informed that he will take care and again same 4 hours false promise, Basically my fone is cut, I can immediately switch over but it's Sunday again and I am travelling from Mysore to Bangalore and busy with my audit work, please tell me who should I come and slap for first, weather, how, how much, will u as a company the whole will compensate my time, values frustration, High BP, I can't request any more, all I want some one to slap on my behalf to all of them who involved in not getting my issue resolved and have some genuine persons call me and get things sorted, I will definitely not leave it here, will also have my solicitor involved. If possible I wish to have this sent to topest level escalation. Sent from my iPad

I wanted to do an online 3G internet recharge of Rs.249 on [protected](airtel), but by mistake I entered wrong number and the recharge was done on [protected]. I have the reciept mail. Details are as follows: Transaction ID - 830011 Amount (Rs.) - 249.0 Recharge date and time: 16th Jan '15, 8:20pm. I called the Airtel Prepaid customer care, the agent said, they cannot help me in this situation and I should call the person and request him to recharge back for me. I called the person on number [protected], he said, he don't use internet and he doesn't even have a smart phone so that he can use it.. Please do the needful and resolve the issue ASAP. Please contact: Aarti Dhiman [protected] aarti.[protected]@gmail.com

Sir/Mam This is bag to you that I Deepak Gupta taken 5 nos of Airtel net pack Data connection from your Dhanbad, Jharkhand Airtel store. I just visited your Dhanbad Store for surrender my all numbers but Mr. Satish Dey not cooperate me and misbehave with me. So, Requesting to you plz resolve my issue and process for surrender my data pack numbers asap. After that i m not responsible for monthly bill. Numbers details are given below 1.[protected] 2.[protected] 3.[protected] 4.[protected] 5.[protected]

This is the second time I am writing this and 5th time I am going to explain all over together. It has been now 6 days that I have recharged my blackberry with 401 INR but I am still without the Internet services. I have got a message that Airtel will get back to me in 2 days but I have not heard anything. I had to explain this thrice over the phone at Airtel no 7070 where I got to speak with manager name Megha who cold transfer me to another department. Now I have no doubt that you guys don't communicate with each other. What a pathetic customer service has delivered by Airtel . And I am failed to understand that what in this world will take to start the bloody internet service on my blackberry handset. I have sent several messages as well to 121 to get the services activated but again no response. On the top of my blackberry headset I still see a message that 'Activation is required'. This is ridicules, totally disgraceful. I will take it further now if I don't hear anything by day end tomorrow. [protected] Vineet Kashyap

Hello, My mob. no is [protected], I recently submitted application to convert prepaid to postpaid on 6th-Jan. By 13th-Jan I did successful verification of address and card should have been up and running with postpaid service thereafter, but instead of that Airtel blocked my prepaid and postpaid service altogether. In-fact i am not able to receive any signal on my cellphone. I did couple of restarts sim inserts/removals but nothing helped. After talking to ARC I came to know that this is a technical issue ! on Airtel side, seriously ?. and on top of that I got response from ARC that since system is down the technical issue can not be resolved. Nothing could be pathetic than this, a major service provider in India cries for system-down. I know its a lame excuse to hide inefficiency of system but almost week of blocked service totally puts big question mark on customer-care service and technical reliability of Airtel network. One thing I am thinking of doing is port my number to better service provider. If Airtel feels like its worth to retain customer who has been on same network for past 6 years, do respond immediately. Thanks.

dear sir, my number is [protected] on 09.1.15 i was recharged my number through online recharge amount is 30 . this amount was taken from my account, but the recharge process was not done my account number is [protected] standard chartered bank coimbatore branch take the immidiate action for solve this problem

I got call from Name Rana Pratap Singh [protected] he told me that you have won 25lac lottry congo You will get your 25lac in your bank account but for that you must pay 25000 as a tax on that and i spend my 25000 on that but no money i got from him he is telling i will send you on mon 20 jan 2015 but i dont think so its true plz dont give ur money plz any 1 help me i am crying for my money back take some action on him he is oprating from Pakistan

RESPECTED SIR/MADAM WE WOULD LIKE TO DRAW YOUR ATTENTION TOWARDS YOUR FRANCHISEE/DISTRIBUTOR WHO MADE WRONG COMMITMMENTS AGAINST THE CONNECTIONS ISSUED BY HIM TO US OF 4G...WE HAVE TAKEN 4 DONGLES WITH 4G CONNECTIONS WITH AN ADVANCE PAYMENT OF 6MONTHS RENTAL WITH A COMMITMENT THAT HE WILL PROVIDE US THE BOOSTERS FOR SMOOTH FUNCTIONING OF THE DEVICES. WE WOULD AGAIN LIKE TO DRAW YOUR ATTENTION TOWARDS THE FRAUD FRANCHISEE/DISTRIBUTOR OF YOUR SO GOOD CONNECTION...PLS TAKE IMMEDIATE ACTION AGAINST THEM.DETAILS OF FRANCHISEE IS MUSKARAS VYAPAA PVT LTD 17 BALMUKUND MAKKAR ROAD KOLKATA-7, DEVESH MUSKARA [protected]...THE PERSON DEVESH MUSKARA USED SLANG LANGUAGES IN TELEPHONIC CONVERSATION AND THE PERSON VISITED TO THE SITE HAS ALSO NOT REPORTED ANY POSITIVITY REGARDING THE MATTER... WE WOULD REQUEST YOU TAKE IMMEDIATE ACTION ON ALL SUCH PERSON AND FRANCHISEE WHO ARE DISTRIBUTING CONNECTION WITH FRAUD COMMITMENTS AND PROVIDE US THE BOOSTER IN OUR OFFICE AREA FOR SMOOTH FUNCTIONING OF CONNECTIONS... PLEASE FIND ATTACHMENT OF ID CARD FOR THE PERSON VISITED TO OUR OFFICE AND VISITING CARD OF THE FRANCHISEE... Thanks & Regards PURUSHOTTAM AGRAWAL 7/A BROJUDULAL STREET KOLKATA--700006 C/O APLAYA FASHIONS LTD MY 4G NO. ARE 1)[protected], 2)[protected], 3)[protected], 4)[protected] my alternate contact no. [protected], [protected]

Dear Sir, My prepaid mobile number is [protected] /Sanjaykumar Mistry, I had recharged 3G pack of 275 MB on 16-01-14/11:30 Am, at Paradip, and paid Rs.96 as per your AIRTEL launching offer leaflet displayed in the shop, After 24 hours, I did not received any SMS or not included in main balance. henec upon inquiry at the vendor/retailer, he advised me to check balance, but my money is transferred for Air tell local packs, which I did not asked. Please arrange to reverse the transaction for my 3G pack immediately Please note that In the leaflet Rs 45 for 7 days 3G/150MB pack was activated by me last week. I am using other number as post paid, hence this additional amount of Rs.96 shall be wasted without use.