Airtel Complaints & Reviews

I SHARIQUE UMAR using Airtel Dth last 4-5 years, but i was really very surprized by fraud activity of Airtel Dth Engineer that came to my home on my complain. I registered a complain on Airtel Dth cus care on 27-02-15 that i am not receiving signals in my DTH, they told me ur problem will be solve in 24 hours max. on 28-02-15 and u have to pay 150 Rs. for it. I agreed on it. Next day engineer came to my home, and after watching only 30 seconds he told u have to pay 150+160 Rs. bcz 1 o[censored]r device is not working. I denied for it, bczz i was feeling that he is trying to cheat me. After that he called to his distributor and he transfered called to Airtel Officer, both of them called me in a rude and bad manner more than 20 minutes, and pressurizing me to pay amount. when i denied to pay any amount extra more than 150. After that he did not change my device component and fit my older one, that was working properly, There was no issue in that component. just changed some settings, than he charged 150 Rs as service charge, but his fraud activity failed. I want to know why Airtel perform such cheap activity. my cus id: [protected], complain no. 42846580. distributor no. in Hapur ([protected])

Hi I wanted to raise this complaint/request long ago, but the customer service that Airtel is extending to us is far too ridiculous. The guy that got my broadband set up responds no more to my calls regarding the future of my plan. The problems are many. Let me list them here: 1. What I had paid for was a Rs. 1299 per month plan. The next month, I received a bill for Rs. 1459. The bill says: Rs 160 as tax. 2. I kept the plan since I had no option. Tax was made to seem 'imperative'. 3. Recently, I received a pamphlet that said that the plan I had, was a 20 GB plan, whereas I am still getting 15 GB of data, as earlier. What fraud is this? 4. I have phoned airtel's customer service to disconnect my connection but they wouldn't listen to me. Apparently, they have a complicated bill cycle thing going on that makes it difficult for one to disconnect. The payment has to be made by the 16th of a month, while the data recharge gets done on the 27th. 5. I am unable to pay Rs 1500 each month for a 15 GB plan and wish to disconnect. I am not in a position to pay the current bill that says Rs 3000. Kindly help.

Sir,

With regard, iwould like to bring following fraudlant to your notice.

My airtelprepaid balance rs 128/- has been deducted in one go for usage of internet,
Whereas no internet has been used by me . Last 5 transaction shows usage in kb’s (Without data plan) and i don’t know how 128 rs deducted. I called two times customer care executive but they have no answer except for uses of internet. Today one executive called me from no [protected] and told me that ‘’you have used internet and we have surprisegift for you. I disconnect the call and checked the balance which shows 0.02
Paisa left. I again called customer care they replied you have used 8mb
Data. I never use this mobile for internet and i don’t know how balance has
Been deducted. Please look into this. I m using airtel services since 2001 and
Have full faith on you. Please help.


Avdhesh kumar pathak

[protected] (Nokia x2)

Ludhiana (Pb) date-02.03.15

Email- [protected]@rediffmail.com

hi, i have faced the prob in my house, my mob have no signal in my house i have these prob in 15 days i have already tell u three times but not solved this prob i[censored] dont solve this prob in quicly i goes to another mobile company like essar company

I was using number [protected] from past 4 years. As I was out of country from last 5-6 months so the number got deactivated on 13/11/14. However I have cleared the total amount of Rs. 1873/- against this number on 25/12/14 and gave the request for activation the same day. The executive at Airtel Relationship centre told me that the number will get activated in 48 working hours and gave me the sim as well. I have submitted the documents at the Airtel Relationship centre BG-28, Aditya Mega city Mall, Vaibhav Khand, Indirapuram, Ghaziabad on 25/12/14. Since than they were saying that we will activate the number within 10-15 days, but now they are saying that this number has finally got deactived so i could not get the same. This is a VIP Numbers so Airtel wants to sell this number at Premium so not issuing this number to me. Generally all the numbers are retained by Airtel for 90 days afeter deactivation. I dont know why it doesnt happened in my case. Moreover i want to take airtel to the consumer court for the same. Kindly help me with the above matter as this is also my customer care number. Regards Saurabh Mahajan [protected], [protected] [protected]@yahoo.com

Past one month i am trying with Airtel to change my postpaid services to prepaid or deactivation shall be done, since i am out of India further i am requesting them to take email actions, so for i have sent 55 emails to Airtel appellate.[protected]@in.airtel.com and [protected]@in.airtel.com. But no one is taking any action on my request, just they sending their standard emial message, without taking any action, further month of Feb.2015, they are asking me to pay Rs.805/- without using any rental services. Please Refer my below email message sent to Airtel on my issue. 1) Please read our company submitted NOC letter (Original/stamped/signed) dated 27th January 2015, which is very clear that as per my (Elangovan) request Airtel should provide the service, further more company will not take any responsibility on this. 2) I have clearly requested that Airtel should take action to change my postpaid to prepaid services for my personal use purpose with a Safe Custody facility is free of cost. 3) Airtel refuse to take action on my above 2) request. 4) Hence I have requested Airtel to stop my services immediately to avoid any monthly rental/CUG/old Bill plan etc, till date you have not taken any action on this. 5) Further cancelling this services is purely my request, my previous employer will not issue any further NOC letter for your own requirements, since original NOC letter message is very clear that as per my request Airtel should provide the service, further company will take any responsibility for the further billing/services. Also I am enclosing here with your itemized bill to my number ([protected]) for the month of Feb.2015, for your immediate reference and further action pl. I am ready to pay the charges applicable till my call made on 28th Jan.2015, further I will not pay your Monthly charges of Rs.598.00+ taxes. (Rental for CUG/ROAMING/3G ETC) So for they have wasted my valuable time and doing nothing, i need some external service provider support to close this issues, please help. If you need i can send you my all of the communication mails copy to you. Regards, Elangovan- Doha Qatar.

Whenever i try to do an online recharge, I am always getting an error. Unable to recharge through Airtel site. This happens too often. I am really uncomfortable with this.Site can be down once in a while but it is too irritating if it happens too frequently.Please do the needful.

Number:[protected] Everytime I dial *121#, I get the messae "Error occured(538).Please try after some time". I do not recieve any OTP as well when I try to pay on any site through my credit card. I also tried sending message "OTP <last 4 digits of the card" to 5676791, Hoerver, the same error message showed up.Please help

Dear team, This is to inform you all that Airtel is unnecessary deducting my Internet balance by 60-70MB each day for no reasons, I have been keeping a track with screen shots to prove also would like to inform you that same complaint was made on 198 helpline, the advisor said he will transfer to supervisor but disconnected thrice. Seems like Airtel is Scamming here. Please get back with an explaination ASAP otherwise I have sufficient evidences to take things even further. Mobile Number: [protected]

Hi, My Name Punittam Kumar Mishra Airtel No [protected]. I wants to convert my postpaid to prepaid because currently I'm in Chennai and my number is from Delhi. I'm not able to afford airtel in roaming. I had complain to 198 customer care but he told me that go to airtel shop with document and apply but I went to airtel shop one of airtel representative told that we not able to convert Delhi number in prepaid in Chennai and I'm not able to go Delhi for this purpose. So please do extra care on it otherwise I'm not going to pay any bill of airtel.

Sir, I took a new mobile(moto g2) which came with airtel 3g offer for 2 months each 1gb. I got the offer for 1st month and for the second month it is not activated. When I called the customer care. The person was telling I moved sim to another handset, so the offer was cancelled, if it is like that then they should mention it in terms and condition, but they have not mentioned anything in t & c. I feel cheated by this company. Please help me in solving this issue. Thank you

I took new Airtel HD Connection in July 2014 in Navi Mumbai. I purchased New Activation Card from Vijay Sales, Vashi, Navi Mumbai for Rs. 999 They told me to call Customer Care and book your Installation Order. Customer Care persons discussed various packages with me and I have finalised 1 year package for Rs. 4550 in which initial 1 month was free. Now in Febuary 2015, I am getting the message that amount has been exhausted and recharge immediately. I called up Customer Care, they told my 1 year package was never activated, your package is daily deduction of Rs. 17 approx. and now amount is exhausted. Question is why package was not activated. They are saying Dealer did not activate the package. How Dealer is coming in between when I have only purchased the Card and I only contacted Customer Care and ordered for Installation. Second Version to it is that I did not called up Customer Care to activate the 1 year package. But how would I know that I need to do this. Did someone inform me about this. There were 4 stages in this: 1. Called up Customer Care for Installation 2. Discussion with Customer Care about package and finalizing package 3. Installation done by Technician 4. Activation Call to Customer Care after Installation and verifying Customer details and payment made. During all the above steps, no one told me to do any additional activation, any call to Customer Care or anything else. Now Airtel is syaing that you did not call up Customer Care for 1 year package activation. How on earth do I know that I need to call Airtel for the same when during all of the above steps. no body told me to do so. I think in my dreams, this should have happenned. And secondly when I have not opted for any package, how this Daily Deduction is activated. Did they inform the Customer of the same. Airtel should compensate for 4 months loss or keep my account active for 1 year as per the payment made.

An amount of rs. 99/- deducted from my prepaid account under head IR 99 value added services on [protected] I have neither requested for this service nor they sought my permission to deduct this amount. In fact I am out of the country(india) for more than 4 months. I can be contacted by email if required.

Dear, I was using one Airtel No. [protected]. The bill was generated in excess for variou charges. I wan neither sent any bill or reminder. Suddenly i came to know that company wants around rs. 3500.00 from me. I got a call that if i do not pay the bill, then my known will be called for non-payment of bill. Two days later, i came to know that one of my know was called from [protected]. Airtel should immediately inform me how can they bring the third party for dispute between company and consumer. How my call details were shared with someone. Who will be responsible for it? Regards

Dear Sir/ Madam Its kindly inform you that yesterday dated 28/02/2015 i recharged my Number [protected] with 390 Rs. Offer full talktime, but after few hours 298 rs. Deducted from my account. No sms confirmation send by Airtel for this deduction . I already talk with airtel customer care. But they make unfair excuses for that, They told me that your internet pack is on auto renewal mode, But if any pack is on auto renewal mode they should confirm me by SMS. my pack is auto renewed on 28/02/2015 but auto renewal date is 22 or 23 feb 2015 and also use 3G pack they activate 298 2G pack and after all this they deactivate my 298 2G pack and they didnt refund any amount Please do the needful Action Thanks Satwinder Singh [protected]

Hi All, I have been calling airtel customer care and they promise me always to credit my banka/c no 112 Rs but they dont and now they simply making me fool that they will not credit this amount, so kindly help me on this to get my back in my account. regards Vipul sharma

I complaint about my no network for 3g service at air el customer care via on phone and as well as through mail.bu ufortunetely no response I got instead I got return mail from concern Net team that our team has contacted you and no issue has been found . Although no one even call me or check my sight of problim. They themselves close issue with fake survey. . Barkat Wani barkat.[protected]@gmail.com

I have been using Airtel for quite some time now and have experienced that I have started receiving a lot of Missed Call Alerts in the past 6 months. People have started coming to me and telling me they called me so many times, but my phone was switched off, when I know my phone has been on. I have raised this with Airtel Customer Service and they are not able to find any solutions.

Hello I purchased a prepaid sim card number [protected] a few months back and now I am fed up of the unknown calls asking me to install TATA SKY to their addresses. May be the last person whose sim number was allotted to me was a TATA SKY installer. I am a respectable citizen and cannot tolerate this non sense when some cheap people keeps calling me even though I tell them to stop. I even get sms from TATA SKY asking me to perform installations at certain addresses. I keep getting Facebook messages of the last person. I need to know as to how can you allot a sim number which was used by some random guy and how is it still active.I am highly disappointed by your services and feel harassed by the calls from cheap unknown people. I really need some answers now.I want a new number on the same sim card.

On Jan 7, 2015, Shiv (Airtel Salesperson) ([protected]) offered me a new January Special, 1099 combo Plan (1000 free mins of local calls, 8Mb/sec, 15GB), and I accepted after verification with Airtel backend team. Until then I had One 749 Bill Plan (Rs.100 free calls, 2Mb/sec, 4GB) since 2009. I told them 1000 free mins was an attractive feature for me to change plan, even though I will pay addition monthly rental. When I received full Bill Plan bill (Jan 17 to Feb 16), I saw there was a charge of Rs. 251 for calls. I called Airtel Customer service and they said I do not have any free calls in the plan. Then I wrote Email to Airtel Appellate, who first gave me a list of new plans saying I have to choose one of the new plans. I wrote again, then they said they will look into it. I have received no further response from them. I kept calling Shiv repeatedly to show me that Plan Sheet again, but with no avail. I met Ashish Sharma of Airtel ([protected]), who told me that he will investigate it and resolve it. No resolution yet. I have written to Bhawna Bijani of Airtel about it, but have received no response. I am asking them to verify with their backend team how they verified this January Special and now Airetl is denying its existence. If they have sold me a non-existent Plan, then they should revert my Bill Plan to my original plan in exitence on Jan 7, 2015 "One Airtel 749 Bill Plan" whose rate had slowly gone up to Rs. 899, because I have had this plan since 2009 (even though it is not on their list of current Bill Plans) and it is not my mistake they gave me nonexistent plan. They have not done anything about it so far.