Airtel Complaints & Reviews

Sir/ madam I am dr. Premkumar. I purchased an Airtel data SIM card on 21january 2015 with number-- [protected]. It was activated at 8pm on the same day. I hardly used the data card which according to my estimation would be a few MBs. I turned the data on the next day that is 22january 2015. To my utter surprise the stats said I have used 6 GBof data!!!. The customer services are not able to help me. Please find the reason behind it and resolve the issue. In case this can't be resolved (as the customer support said) I want the connection to be disconnected, since u have had enough of such issues with Airtel earlier also. Please respond. My mail id [protected]@gmail.com.

Dear sir I am deeply aggrieved to inform you that Airtel co is stealing MB's from my connection No. [protected]. I was downloding a program worth 52 MB but as soon as the program was over it has shown deduction of 85 MB. The second attempt was not made and it has shown deduction of 152 MB (left over balance). P l do justice in this regard or else there is demoralising effect in continuing for service with AIRTEL. Please take action against the individuals who are providing deceitful and degenerating service to the customers and return my stolen MB's in my account as early as possible. thank you ARUN KUMAR TIWARI Mech Er BHEL Haridwar

I had an extremely disappointing incidence with Airtel Customer support for a complaint of my landline and broadband number[protected]. In December 2014, there was an issue of frequent signal drop in my connection for which Airtel executive visited and tried to correct the problem. But, immediately following the job, the VOD connection of “Tata Sky”, which runs on Wifi, stopped working (although the net was working). I made frequent complaints initially with Tata Sky and after several visits, they couldn’t find any fault at their end and so concluded that the fault is at the Airtel end. I spoke to Airtel customer service ([protected]) a couple of times explaining them the problem but they refused to acknowledge it as their problem, also refusing to arrange any visit by a technical person. As this was a dead end for me, I subscribed to another broadband service and as expected, the VOD of Tata Sky started functioning immediately with the new service, proving that the fault was indeed at the Airtel end. I must say that Airtel customer service is lousy, inconsiderate and inefficient. Airtel must apologize for wasting my time as well as that of the Tata Sky people who were kind enough to send their personnel to my house at least 5 times in a month for no fault of theirs.

I have done a big mistake by trusting Airtel money and keeping Rs 9, 500 in the airtel money account for 2 months. And now they have blocked the registration of the sim card and hence forfeited my money left in the wallet. The number is [protected] and i got the number and a handset as a gift on my birthday. Now, when asked airtel says, the person on whose name the simcard was purchased already has more than 9 sim cards and hence this number has been blocked. So i have to get the details of the person and go and activate the number. This is not possible obviously as this is a gift and i cannot ask anyone to give me their verification details. Next solution they give me is submit the documents with which i opened my airtel money wallet to any airtel store nearby and get a power account and use similar details to open this power account so the Rs 9, 500 can be transferred to the reactivated wallet. This is lame, To open an express account, they never asked me to provide any verification details, because transactions will stick to basic that is nothing above 10, 000. In any other e-wallets, the companies always ask to provide verification details and verify them before opening any account for example, paypal, paxum or even vodafone m pesa in India. So, when airtel never objected to register for an airtel money account, today why do they seize the money and will not transfer unless same airtel money details for verification are provided? What kind of logic is this? They compare themselves to bank, but a bank will not allow me to open a bank account without filling the KYC form and submitting verification details. Rs 9.500 is not a meagre amount and particularly when i need it. I kept it in the wallet thinking its safe over there but then when i trusted airtel, this is the way i got repaid. They will give 100 excuses not to give the money back whatsoever happens. And of course if i can provide all the transaction details, including txn ids and even the airtel money account details with which i opened the account, that should be enough to verify myself for an express account, because thats all it asks for when we register. If the registration process is so loose, why do you put so many restrictions during transfer? I have all the transactions proof screenshots, even the mobile on which i put the simcard is with me, so what more verification do you need for an express account. All those are lame excuses just to snatch customer's money from wallet. SHAME ON YOU! People like me trusted so much, and got cheated and fooled.

Hi, I am using a Post paid connection of Airtel(Mob No: [protected]). I was using a Corporate plan of Rs:375 and on 2nd November 2014 I upgraded my plan to 499 MY Plan. I had used 1000 MB data out of 1024 MB Bill plan while changing the plan. The consulted executive told me that there will be no extra charges as I have not crossed the data use limit. New plan should be calculated on daily basis where I will be getting 1300 MB for 1 month . So it will be 303 MB for 7 days left in that bill cycle. But I got an extra amount of 800 added in my bill towards data use. I raised a complaint in Airtel customer care and they have rejected the claim by giving no explanations. I called up the customer care again for registering complaint and all the time I got a reply saying that their supervisor will call me back for giving clarification, but i have not received any call from the center. Now outgoing call facility is cancelled in my mobile. Please check this issue and help me in getting it resolved through the consumer forum. Thanks, prasanth

Dear sir Mera mob number [protected] hai ye sim 27 dec 2014 ko no service batane laga to maine 31 dec ko airtel care se duplicate sim Number[protected] 1 H-2EC ) hai ye maine 1 janwary ko li thi magar abtak ye sim mera pass mob me lagate hai invalid batata hai aur care me phone karo to wo kahte apke mob se paise transfer kiya ja rha aur use bat ki ja rhi hai sir mai rahta kanpur me hu aur paise mere mp me transfer kiya ja rha sir maine har jagah mail kar di hai magar meri koi sunwayi nhi ki ja rhi sir mai mahine ka 25000 ka recharge karata hu mere sim 8500 rupay the jo 31 dec se lagatar transfer aur khatam kiye ja rha hai sir plz meri hel kare mera alternat number [protected] sir mere 6500 kat chuke par abhi bhi mera sim chalu nhi hai plz sir kuch kijiye warna sara balance 0 ka diya jayega is bat ko maine aittel ke nodel officer ko bataya tha magar unhone dhyan nhi diya aur mera sara balance lagatar transfer kiya ja rha hai plz sir kuch kijiye

Sir my Huawei Honor Holly had been robbed near Bellandur, Bangalore 560103 on Wednesday 21th of Jan 2015 .I have done complain in HSR police station kindle please track the IMEI of the mobile please which had the following number [protected] & [protected] kindly contact me on [protected]@gmail.com IMEI Number : [protected] & [protected]

DEAR SIR /MADAM i want my e bill with address in www.airtel.in i go for my account login in otp password it comes an error this my main problem so many times i talk to customer care executives he told to me it is online process how did it will come with full details this is my number [protected] & my mail id is [protected]@gmail.com

Sir..I am using airtel post paid connection since Last 6 year withount any pending bill...but in month of october 2014, I hv received a msg from ur company that ur internet charges increase from December...sir I hv using 199/- interiet unlimited pack on my nomber...& new charges is 249/- in place of 199/- plan & remaing benefit is same as per Old plan...but ur company start othet pack 175/- in only 1 gb without aay my concern or any without information via msg or phon confirmation. ...I contact ur care center..miss jalpa patel told me its company policy I cant any help sir...I asked to her plz give me ur senior autrity no. But she told me I cant provide sir...ss sir plz give me explaination that how ur company activate other plan without any costomer concern or without any information...plz solve my matter...

I was airtel customer for 11 years. I changed my connection to FTTH recently and there was problem in phone. I raised complain 3 time and each time complain was closed without even calling me. I requested to cancel services and person called me for reason. I told reason of bad phone connection and he promised to fix in 48 hours. Finally it was fixed in 36 hours. This didn't close the cancellation request and 3 days later suddenly services were cancelled. I called back customer care and he restored wit in 5 minute. 2 days later again all services cancelled with old cancellation request and I am struggling to re-activate since last 5 days. I decided to go with other vendor now. Mr Bharti Mittal : If you services keep going like this, market need just one strong player to throw you out of market.

Hi, I have requested for Number porting from Vodafone to airtel atleast 2 week ago. Submitted all the documents, address verification done, but still I have not received the airtel sim. I was promised by airtel that some one from arttel will come and provide me the sim but no one has come yet. I called Airtel customer care multiple times and they kept on telling I will get the sim soon. Now my Vodafone sim got disconnected and now I am on Blackhole. Please direct me how to go to Customer Court and make them pay for the troubles caused me.

Also please strictly note that please don't irritate me calling every now and then on my phone rather either contact me through mail or wait till you have final solution before calling because executive keeps on calling with same rubbish questions of issues. Issues are as under : 1. I am trying to activate pocket TV on my mobile but despite of so many trials since last few months it's still not working. 2. When I request for adding any channel from my RTN, request is not processed while earlier it never took more than 5 minutes. So please look in to the matter and provide solution immediately. Again do not irritate calling on mobile rather use mail for communication. I will send copies of this mail to as much as mail id's I get of airtel customer care so as to reach to most senior authorities. Attached : IMAGES OF MESSAGES RECEIVED AS REPLIES OF REQUESTS. Regards Despite of sending above mails they are least lenient to even respond.

I want to update my Billing address. So as per discussed with your Customer care Center I went to Sec - 22, Noida Airtel Customer care Center. I reached there at 10:00 AM sharply as per your Operating hours. But i found that there the Airtel Store still not Open. Your executive reached there at 10:20 AM (20 minutes late from Scheduled). I request him to update my Address but he instantly replied me to go Sec 25, Noida Airtel Center. He don't want to listen me.After that I went to Sec 25. Same thing happen there they told me to go Sec 18, Noida. only Sec 18, Noida Service Center have authority to update anybody address. On next day i.e 17th January at 10:00 AM I reached Sector 18, Noida. Again your Airtel store not opened. After waiting for 15 mins an executive opens the Center somewhere around 10:15 AM. When I entered inside he rudely said that wait outside. We need 10 mins to open store. I said your are late why I should late. He again replied rudely WAIT OUTSIDE. After 10 mins when i tried to show my Address Proof without seeing anything he replied me "YHAN ADDRESS UPDATE NHI HOTA" Airtel have no policy to update address by visiting to Airtel office. You need to drop an Email for the same with Address Proof Agreement. On 17th Jan evening I raise a request and I got a confirmation email as you can see in trailing email below. Today 21 Jan, when I contacted to your Customer care over phone somewhere around at 05:02 PM your executive telling me you need to visit Airtel Center as you can't update address by email. I told him that your Airtel Center told me that Airtel have policy to update address by email. He declined me. I am not sure the executive name was Rohit. I request you please update my address and take strict action against all of your executives. If you have not taken this strict action I will try from my side to Rollback all of your Airtel Corporate Connections in my Organization and port them into some other Telecom company which have interactive Customer care. Thanks, Vikram Bakshi Voice: [protected]

प्रिय सर आपसे निवेदन ह की आप हमारी हेल्प करे मेने आज तक कोई अन्य सिम प्रयोग नही की ह जिश्के कर्ण आप कुस तो ऑफर दे दिश्से में और अन्य ग्राहक खुछ हो और आपका फायदा हो

My no is [protected] I Was Recharge Online Through my ICICI Credit Card on 16 th Jan 2015.Recharge amount is Rs.197. 3G IGB 28 Days Scheme.Second Time I Recharge it with the same amount.That also Shows in my Account. This is not Accepted by your Side Ie. First Time Amount, but amount Deducted my card. Immediately I Call Customer Care & Asked Them.They Said With in a week That amount return to your card Account. Amount not creditted Till Now.Card statement shows it's outstanding. Kindly do the Needful Thanks & Regards M.B.Jebakumar Carborundum Universal Ltd Hosur Contact No [protected]

I have bought the following package on Jan 13 through online using my credit card. "146 66 ISD mins across 30 countries for 15 days 129.94 16.06 15 Days discounted tariff recharge". I made 3 calls on Jan 15 to US totalling around 50 minutes. Instead of deducting the money from the international package, my regular account was deducted for around 400 Rs for the 3 calls. I talked 5 different representative (4 on 16 Jan, 1 on 19 Jan) and all accepted the mistake and confirmed me that it will be fixed asap. Today (Jan 21) I talked to Priyanka and she surprised me by saying that the package sold through Internet is wrong. As for she is concerned there is no package exists. I think I am being tricked. I have paid Rs 146 for the package and made calls assuming that my regular account won’t be deducted.

I have paid Property tax amount of Rs.2192.03 for FY 2012-13 and 2013-14 through credit card on 31.03.2014, the amount was deducted from the credit limit but i did not get receipt for the payment. The status is not updated in the ghmc website. As on date, the due for payment is showing as the tax arrears for that two years and current year 2014-15 tax. Please find below the PTIN details: Assessment No : [protected] Owner Name : VITTAL P H Door No : 12-1-1/B/41 Tax Due Details as on Jan 2015 Arrear Tax : 2146 Arrear Tax Interest : 861 Current Tax : 1246 Current Tax Interest : 72 Advance : 0 Bounced Penality : 0 Total : 4325. I request you to consider update the GHMC site and records with the payment made for Rs.2192.03 at the earliest enabling me to make the payment for the current year tax amount.

Dear sir hope u doing good.i am dinesh chand from bangalore kormangala area. a day i got the call from tata docomo mobile customer care that they r giving offer like 350 rupees per month rental n 9 hour free talk time n unlimited 3g for every month. and i took that offer but latter tata docomo company is saying that is wrong information.and also i hav audio file of proof.they taken 400 rupees security advance also. but now they refusig for that that offer.my contact number is +91-[protected]. i wants to file the case againts tata docomo compay.pls help me how to that.

I am airtel user since long period. My number is [protected]. The airtel people given me offer to convert prepaid connection to postpaid connection. I accepted this and submitted all the relevant documents to the airtel executive. They have taken my documents twice and verified number of times on telephone. They had also taken security deposit of Rs200 during document submission. 8 days are gone, the postpaid number still not activated. The person who offered me this offer does not responding my calls. The 121 customer care is also not even registering my complaint. They have given me false information that the number will activated with in 2 days. Now nobody in airtel is helping me to out from such mess. I am regretting now for the acceptance of such offers via telephone. They have wasted my precious time while talking number of times during that period.

I am in roaming from last 2 days. from tomorrow 19th January 2015, till today, I have got more than 10 calls from airtel customer care for no reason. I am getting calls from number +91 [protected]. Is it game or airtel want to frustrate their customers. Please sir, have a look for the problem. Can't tolerate that much calls from customer care for no reason. Will change my service provider if it will remain same.