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Airtel Complaints & Reviews

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Updated: Feb 27, 2026

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Address: Aligarh, Uttar Pradesh

on 29nth I tried recharging 3G pack through internet banking. Money has been debited from my account to airtel and I received the message from the bank for this but my internet pack was not charge, on the contrary I received a message from airtel about the transaction failure.Transaction number- 959594 I complained about it to Airtel immediately and received a message that they will call with in two hours but still did not receive call from any customer care representative. complain number- PR[protected] 121, 198 are toll free numbers given all over the net for airtel, are actually connecting me to idea customer care. Assistance from any customer care representative of airtel seems illusive. Worst experience with airtel, hope the issue is resolved soon

Aug 14, 2020

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

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Address: Bokaro, Jharkhand

Dear Airtel Team, On 29th Nov 2014, my account has been debited by 524 rupees. when i made the complain to customer care no. they informed me that its due to internet usage. I already had the 3G recharge of Rs251 and still my balance is 43MB .I am really disappointed, pls return my money back asap. My Airtel Mobile no-[protected]. I need my money back

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Address: Chennai, Tamil Nadu

Sir/madam, This is regarding Airtel Wifi 3G dongle connection, SIM no.[protected] I have received one SMS from “MD-ATWIFI” Message “Book Airtel 3G Wifi Datacard speed upto 21.6Mbps Unlimited Just Rs.850 . Normal Device Rs.1100Wifi Device Rs.1999 Cash back offer. Book Now [protected], [protected]” at 15:22 hrs on 14th November 2014. I have enquired on above numbers([protected], [protected]) given on SMS and later they have made many calls from below numbers 1) [protected] [protected] 3) [protected] They have promised me the speed will very good all customers are happy, up to 10GB usage the speed will be 21.6 Mbps and after 7.5 Mbps and it is unlimited, total monthly charges will be Rs850 + Taxes. I have requested them if it can provide even above 5Mbps also, I can take. They told 100% confirm the speed will be above 10Mbps. I have requested for a demo for conforming the same, they told they never give demo and use the Wifi for two weeks and not satisfied the dongle will be taken back with fully money refund. Finally I have purchased the item as your personnel came to my home around 19:45Hrs waited for me upto 20:05 hrs. on same day 14 th Nov 2014 itself. Also confirmed from Airtel Website dongle available for 21.6 Mbps. He has handed over the Airtel Wifi dongle to me with one postpaid Airtel SIM No.[protected] and mobile number “[protected]” and demanded 2000 rupees for the dongle. I have requested him take the cheque, but he refused to accept cheque and told only cash will be accepted, finally I have paid Rs2000/- cash. He promised again, if not satisfied the full amount will be refunded immediately. He has collected the address proof also One person came on 15th Nov 2014 evening and told came for address verification and finally after many repeated call to [protected], the dongle has been activated by 18 Nov 2014. It was shocking to see the net speed of 0.4Mbps download and upload 0.02 Mbps. Then after repeated call I could get one Airtel personnel assistance through phone and all the settings done as per the instruction and finally I could get a speed of 1.2 Mbps download and upload 0.4 Mbps. Which is never expected from a number one reputed Airtel company, I have waited for two days and checked the speed, finally requested for cancellation and I received request number 59008490. But no action from Airtel and again on repeated call, on 24 Nov2014 the connection has been deactivated. Airtel customer care personnel are also giving different type of information and misguiding. Now the personnel from Airtel (may be dealers) on above said numbers are not even not attending my phone call. The mobile number [protected] has answered and he told, he can return only 1500 rupees and petrol allowance 100 rupees, I have to pay. Irrespective all this I have agreed for this. But now he is telling after 10 days only he can come. I felt so bad on this act of Airtel and never though Airtel also will bluff like this. Is this is the business strategy of Airtel? I request kind intervention of some Airtel responsible personnel (If there) to resolve this issue. If nobody body from Airtel is willing to help me, I will consider this as Airtel is intentionally bluffing me and I will proceed with next step to get justice and let the world also know the reality. Best Regards Christapher

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Hello, I'm a user of Airtel mobile ([protected]), which is a corporate connection Provided the company I am working with. I have received a bill of Rs. 12968/- for the month of Oct'14 which is mostly for the mobile data. While inquired about the same have been provided that there were service alerts sent for exceeding data usage 1. I did not received any such alert msg, All the alert msgs were delivered to me on 4th November'14 while I have raised the query 2. Place were I'm working is facing connectivity issues for Airtel. 3. I have a limited usage of data.. and never exceeded on the same. Even after lodging the complaint to the nodel officer am getting the same response and not getting the regards, Pankti Shah

Aug 14, 2020

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Dec 04, 2014

Updated by Pankti Shah -------- Original Message --------
Subject: Re: ACCESS BILL - MOBILE NO - [protected]
Date: Tue, 2 Dec 2014 15:59:16 +0530
From: <appellate.[protected]@in.airtel.com>
To: <[protected]@zyduscadila.com>

Dear Mr. shah,

This is with reference to your email dated 2nd December 2014 regarding billing discrepancy for your airtel mobile number [protected].

Basis on our discussion, we would like to inform you that we validate our records and established that all the charges are valid and correct and as your number is under company owned company paid connection so we cannot share any information subsequently, we are unable to process any adjustment we request you to make the payments accordingly.

Thank you for choosing airtel.

Airtel regrets inconvenience caused.

Please do write in for any further assistance.

Customers touch points:

Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7

Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday.

Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday.

Please visit our website www.airtel.in for a range of products and services.

Your's Sincerely,
Manisha Taluja
bharti airtel limited

[protected]Original Message[protected]
From: [protected]@zyduscadila.com
To: appellate.[protected]@in.airtel.com
Cc: [protected]@zyduscadila.com
Sent: 02/12/2014 10:59:16 AM
Subject: Re: ACCESS BILL - MOBILE NO - [protected]

Hello,

It looks like, at all the level people are just interested in forwarding mails
and not really validate the data.

Also with your own data, that proves that Zydus Tower is facing poor
connectivity since a long time... and that too your people have to implant the
omni on particular floors.

The replies I have received are shocking..I am copying the entire communication
to Appellate for consideration.

Pasting all the images on the mail, which shows that a user who has not crossed
even Rs. 1000/- or even 1GB of data All of a sudden crossed 3GB of data

The excuses of this is customer's genuine billing and we already have
communicated on access usage proves to be invalid as the Usage massages also
have been delivered all at once on 4th November'14

[IMAGE]

[IMAGE]

[IMAGE]

[IMAGE]

This is my last attempt to get it resolved Through Airtel, now will be going to
the TRAI and Consumer Protection cell

--
Regards,
Pankti shah

On 11/26/2014 5:47 PM, nodalofficer.[protected]@in.airtel.com wrote:

Dear Mr. shah,

This is with reference to your email dated 20th November 2014 regarding billing
discrepancy for your airtel mobile number [protected].

As per the telephonic conversation, we would like to inform you that we have
validated our records and established that all the charges are levied on your
bill are valid and correct according to the usage and after calculating we
request you to make the payment accordingly.

We hope that we addressed your concern suitably.

Kindly write us for any further assistance.

Customers touch points:

Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7

Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working
hours: 9:30 AM to 6:30 PM: Monday to Friday.

Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]),
working hours: 9:30 AM to 6:30 PM. Monday to Friday.

Please visit our website www.airtel.in for a range of products and services.

Your's Sincerely,
Manisha Taluja
bharti airtel limited

[protected]Original Message[protected]
From: [protected]@zyduscadila.com
To: nodalofficer.[protected]@in.airtel.com
Cc: panktishah.[protected]@gmail.com;[protected]@zyduscadila.com
Sent: 20/11/2014 12:54:54 PM
Subject: Re: ACCESS BILL - MOBILE NO - [protected]

Dear Ms. Rupinderjeet

Thanks for your prompt response on the same.

I understand that you have checked the bill plan and also the usage according
to the what the bill is showing... my concern is that the usage shown is not
mine.

Also please note that, I have already attached an image (attaching again for
your referral) that the Usage alert Massages were delivered to me on (4th
Nov'14), Only after I have raised the query.

Also, Furnish me with the upload, Download pack details if you are establishing
that this the genuine and correct bill

Hence, based on the above facts I wish to state that the usage charged to the
account is not correct.

Also you can always contact me on my mobile number mentioned on the subject
line, I am available on that number.

--
Regards,
Pankti shah

On 11/20/2014 12:05 PM, nodalofficer.[protected]@in.airtel.com wrote:

Dear Mr. Shah,

Greeting from Airtel!

This is in reference to your email dated 20/11/2

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

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Address: Bangalore, Karnataka

I recently tried paying my 4G data card, due date 30 Nov 2014 i tried making payment on this account twice: on 28th : I used the pay via Internet banking option, submitted all details, redirected to my Bank site, entered my credentials, payment pushed through, amount got debited from my account, but payment did not go through some issue with the CITRUS payment gateway. today 29th: Bill was still unpaid, and i did not want them to fine me for not paying on time, so thought i would make the payment through Debit Card. Samething, enetered all my credentials, amount got debited, but payment not pushed through to airtel. In two days i have lost 2400 Rs in two transactions, and still my BILL of 1122 is unpaid. I have no other option now, but to go in search of these airtel counters to pay the bill personally, or i am sure, they will fine me if the payment is not made within the due date. the contact us and Need help links in their website are useless. you fill in a complaint and press submit button, nothing happens. No complaint submitted! And there is no contact number that i can call and report these two issues and get my money back. Very horrible experience with airtel, will consider discontinuing their service if this continues!!

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Address: New Delhi, Delhi

hi sir I want the details of numbers which were dailed from my airtel numbers on 24/11/2014.. my two airtel numbers are : [protected] & [protected] please give me detail as soon as possible.. my email address is : [protected]@gmail.com

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Address: Chennai, Tamil Nadu

Dear sirs, I have applied for airtel broadband new connection thro online / your agents. (Application no. ONCHENN00933756 dt 25/11/2014) I have requested the Airtel agent who visited us to confirm that coneection feasibility before taking our money. They confirmed that connection can be given and asked to pay the advance Rs1000/. which I paid thro my HDFC debit card. But subsequently one of your team visited next day on 26/11/2014 and told us it is not possible to give connection at our address and our money will be refunded. Probably it has been a money collection drive, without any service which I could not understand before paying Hence i request Airtel to refund the money immediately Regards S.Vallikkannu Note: Airtel representatives behaviour totally lacked basic courtesies due to a customer and exhibited total arrogance and they are not even answering their cell now. They were behaving so rudely and they say they have many other businesses when we tried to follow up our connection status. They come to your house and almost bully you to give your debit card and insist on sitting on your computer and paying it themselves. I have not experienced such rude behaviour with any other agencies.

Aug 14, 2020

Complaint marked as Resolved

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dear sir mera mobile number [protected] hai plan= missile 149 bill plan-kol hai relationship number- [protected] hai mai isko change kar ke prepaid karana chahta hoon aap se request hai ki isko post paid se change kar ke prepaid karne ki kirpa kare. thanking you tariq ahmad siddiqui 31, tolly residency 338 nsc bose road near 205 bus stand kolkata 700047

Aug 14, 2020

Complaint marked as Resolved

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You bloody airtel . Who the hell do you think you are? Dear Gentleman here, I request you all not to opt for Airtel anymore in your life. I requested them to close my internet connection and they did that during the call with one of their customer care representative I have now received a huge bill from them for this month After having discussing this with their useless manager, they dont respond I request all of you here to file a complaint against this fraud company

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MY BILL FOR OCT-NOV.2014 GERENATED ON 27/11/2014 .THE DETAILS OF BILL CALL DETAILS HAS NOT BEEN SENT ON MY MAIL ID [protected]@gmail.com . so far.kindly arrange to send at the earliest. THANKS AND REGARDS. SUSHIL KUMAR BANSAL MOB.[protected]

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Address: Gurgaon, Haryana

I have been in contact with Airtel for the past 3 weeks for them to open SMTP Outgoing Ports 25 and 587 for my mobile phone 3g. These ports are blocked by default by airtel and these are the only ports that NET4INDIA uses for SMTP mails. Whenever I contact Airtel they have no clue about what im saying.. numerous emails have also not helped.

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Dear sir/madam I am old subscriber of airtel my number is [protected], i have postpaid number and i got wrong bill from airtel so i requested to airtel for waiver from my bill amount which is accepted by airtel and i received that confirmation mail and after that i made payment of my bill but still my number is not in service. I attached that mail which is i received by airtel. Dear Sir, Greetings from Airtel ! This is with reference to bill payment for Airtel mobile number [protected] would like to confirm that there is an outstanding of Rs.3463/- which is overdue. It has always been our endeavor to provide you with best services and one area where we earnestly seek your support is the timely receipt of payments for your monthly invoices on or before due date . We would like to inform you that against your outstanding of Rs.3463/- an adjustment of Rs.800/- has been approved as for rental wavier therefore we request you to make a payment of Rs.2663/- only for your outstanding as given above. This adjustment has been approved for 22-Nov-2014 only therefore we request you to make the payment on or before this date in order to honor the commitment given. Thank you once again for being associated with Airtel and choosing Airtel as your first choice. Regards Sandhya

Aug 14, 2020

Complaint marked as Resolved

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Address: New Delhi, Delhi

SIR/ MAM, This letter is to bring your attention on the wrong advice given by your customer care person- AMERJEET KAUR. On 28th of November, 2014 at 2:11 I asked her for blackberry data card pack without BBM and she adviced me for Rs129 pack (for data and 300 sms). After receiving a recharge successful message I lost 60rs and later when complained, I came to know the pack was for BBM and sms. With lot of struggle I got my 60rs from the senior person- ANUJ. But my 129rs has been wasted because this pack is not of my use. And I was adviced wrong by the concerned person. I hope you will look on my compliant seriously and will take action for my benefit as soon as possible. Also I request you to kindly immediately unsubscribe the pack from my mobile number-[protected]. Yours truly Priyanka

Aug 14, 2020

Complaint marked as Resolved

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Address: Dehradun, Uttarakhand

MAIN BALCBERRY HANDSET USE KARTA HOON..OR IS PAR 3G PLAN USE KARTA HOON AND MENE DATE[protected] KO 100 RS. MAIN 3G PLAN ACTIVATION KI REQUEST KI THI...JABKI PLAN ATIVATION KA MSG BHI AA GAYA THA OR...BALANCE BHI DEDUCT HO GAYA THA JABKI ABHI TAK ME NET CONECT NAHI KAR PAA RAHA HU...121 CUSTOMER CARE PE CALL KARNE PE... KOI BHI SETICFECTORY ANS NAHI MILA...OR KAHA GAYA KE HALF AN HOUR ME PLAN ACTIVET HO JAEGA...JO KI ABHI TAK NAHI HUWA HAI...YAA TOH PLAN ACTIVATE KIYA JAAYE...YAA BALENCE REFUND KIYA JAYE...

Aug 14, 2020

Complaint marked as Resolved

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Address: Bangalore, Karnataka

Your 121 helpline showing 2Gb data for 30 days for the recharge of 199. But it's giving 1.25gb for 28 days. When I called airtel for help I get some nonsense answers. First of all 2g speed is slow and in that too you're reducing speed? What is the use o[censored]nlimited data plan if we don't get speed. Now a days airtel becoming . No wonder people are porting from airtel.

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A

aphroditeritika

from Digboi, Assam

Jun 9, 2016

your network is just irritating . from the day i have taken yours sim i feel like throwing my phone . you people charge and dont provide service and if at all you provide its still good for nothing because no netwrok... and not to forget your customer care services ... please just shut it down ... because it rarely helps ... really tired . ... thank god mnp exists :/

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Address: Haridwar, Uttarakhand

Hi Team, My mobile number : - [protected] AIRTEL I just migrated to Postpaid from prepaid on 19nd Nov 2014 All document submit same day in Cellcom 11, Civil Lines Road, Roorkee-247667 Roorkee (Airtel Office ) But still no activate my number in postpaid, Please resoled this issue urgently

Aug 14, 2020

Complaint marked as Resolved

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Address: New Delhi, Delhi

My number is [protected]. I received bill for the month of september14, for RS. 22000. I called their customer care, nodal officers, mailed at [protected]@airtel.com but nobody is serving the problem and providing the solution . just making customers fool. They are also using abusive language on phone. And Said" HUM AIRTEL WALE SIRF KHANE KE LIYE HAI KAAM NAHI KARTE.BAS SALARY LENE AATE HAI".CALL KARTE NAHE AUR MSG KARDETE HAIN KI CALL NOT RECEIVED. Please solve my issue, iamvery fed up. REALLY, THEY PEOPLE MISUSE COMMON MAN.

Aug 14, 2020

Complaint marked as Resolved

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Address: Tirupur, Tamil Nadu

Sir i am using this airtel network for the past four months. I made my bill payments through airtel money.I also activated airtel smartbyte system for gprs data usage.Apart from that i didnt activate any value added services.Now they send me bill which is three times higher than i paid for the last three months.I asked customercare they are simply responding that your usage of data is high .but i am having the monitory system for usage of data.They didnt accept that and harrasing me to make the payment.Sir i am ready to pay the amount what i have used.but they threatening me to make full payment otherwise you will be charged by court.These words made me deep sorrow and depressed.So sir kindly make necessary steps to solve this issue.

Aug 14, 2020

Complaint marked as Resolved

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Address: Betul, Madhya Pradesh

my prepaid no.[protected] has been activated on 18/11/2014 by your tariff 243/- for 3g for 1gb and 2g for 30 days even then on28/12/2014 i have no internet access on my mob. even my talktime balance was also 100 was deduced from my balance. how i am suffered please be resolve and give reply on my email id as soon as possible.

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Address: Hyderabad, Andhra Pradesh

Dear sir,

This is satish, my details are

Mobile no-[protected]
email id: [email][protected]@gmail.com[/email]
address: H No 5-4-4/2/1

Near Raithu Bazar

Kamala Nagar Vanasthalipuram

Hyderabad500070
Telangana.

I want to register a complaint against airtel,

I am subscriber of airtel from last 4 years and i am having postpaid connection from last one year.
i got a bill[protected] on 19th june having bill amount of 3120rs/-
before paying that amount i got(to my alternate number-[protected]) call from one of
airtel representative(suma-[protected]) after some conversation

airtel representative : - sir pay 2700rs/-only instead of paying 3120rs/-
(suma-[protected])

Me : i need confirmation for this.

airtel representative : ok
(suma-[protected])

Me : i got confirmation mail for paying 2700rs/-only instead of paying 3120rs/-.
and i told her i pay this amount tomorrow at begumpet office and i will convert my postpaid into prepaid
immediately
airtel representative : sir pay me now 2700rs/- and it will take two days for updating 420rs/-.after that only you may convert
(suma-[protected]) sim to prepaid,

Me : i will pay this amount today, and also there is no postpaid bill for my sim from today, because i am not
interest to continue in postpaid so update that amount as early as posible.

airtel representative : sir after paying this amount you didn't get any postpaid bill until the bill updating, and after updating
(suma-[protected]) this amount you have convert this sim into prepaid.

I paid the amount through online, and after 3 days i went to kukatpally office at that they told me that you have a
pending amount of 420rs/- pay this to convert to prepaid,
immediately i made call to suma-[protected] ask her to about bill updating, she told me that it will take some
time, after updating your bill you have to come to begumpet office to change your sim postpaid to prepaid.

after paying 2700rs/- i am not using the sim([protected]), i think i didn't get the bill until 420rs/- has been updating.
but i am getting bills from September, and now the total bill amount is 1895rs/-,
in this bill of 1895rs/- the 420rs/- als included.(bill-nos::[protected],[protected],[protected],[protected]
Recently i went to begumet airtel office and they are told me to pay this amount for converting to prepaid,
and also i put mails to nodal officers and they also told me to pay total amount of 1895rs/- with out understanding the problem.

The main problem while i raised a thing that not to get bills and they accepted for this, then why they send me the bills without
using the sim, and they are not informed me that sir you will get the postpaid bill and you have to pay this amount(because while i
told them not to continue in postpaid, it is minimum responsibility to tell me that sir you will get postpaid bill),
and why should i have to pay this amount, and why they not updated the amount of 420rs/- till now,
with out updating this amount how can i convert my sim into prepaid,

{{ while i told not to get the bills she have to put in database that there is no postpaid bill for sim-[protected] until the previous
bill is updted, they are not doing this, they didn't have communication between them, so that i got this problem, not only now
i got before also but that time they solved it, so that i trust it.i am using airtel only for the name airtel, now there is no trust on
airtel.}}

if they update that amount then i will convert my sim into prepaid, so i can't get this bills,
without updating the bill(and i am not using the sim) they are sending me again bills as their wish and ask me to pay.

Even they are not responding properly, before paying the bills they are calling so many times after paying they are not responding to
us, and also not remembering the things what they offered to customers, they are unable to understand this problem,

I think at-least this time they understand my problem and solve it properly.

Thanks& Regards
Satish kammili.

Aug 14, 2020

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

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