Airtel Complaints & Reviews

Hi, Below is the email I had sent to Airtel to address my issue however, the person whom I spoke with had embarrassed me by asking the proof of my CASH PAYMENT by sending him a scanned copy of the same & on telling him that i am in office & would not be able to provide him the scanned copy of the receipt he said that my complaint would not be taken care of as by just providing the receipt number does not shown the proof of payment. I am putting this under this forum coz i want to understand that if Airtel has this facility of home pick ups then why the consumer is suffering if the systems aren't updated at Airtel's end??How immaturity is this?? [protected][protected][protected][protected][protected][protected][protected]---...⇄ Here is the e-mail: i have an Airtel broadband connection which was due for payments. i had received a call from Airtel on 19th Nov wherein i had asked them to come over to collect the payments but NO-ONE called or turned up. Again, i had got a call from Airtel on 22nd and i had asked them to come over on 23rd Nov (sunday). wherein i had made the full and final settlement of Rs. 1500/- CASH to them. Now, since the POC i was speaking to, promised that the account will be activated very soon, its been 24 hours and still the services hasn't started and he assured that the number he is calling from does have an incoming facility & i can speak to them in case of any issues. however, on trying repeatedly at the numbers, no one addressed and answered my calls. The person i was in contact with from Airtel is - SAHIL The numbers i had received the calls from are - [protected] / [protected] The cash payment was for - Rupees 1500 Receipt Number is - 9470862 Connection is in Name of - Mr. Vikram Singh Could you please help in getting the services activated ASAP? Thanks, Nidhi S [protected]

Dear Sir/Madam, I had a recharge of Rs200 for my prepaid mobile no [protected] on Dt24/11/2014.First time it was unsuccessful and the next time I recharged again and the second time it was successful but money is deducted from my bankaccount twice (i.e. Rs 200 twice deducted even though only one successful transaction). Kindly credit my bank account for Rs 200 as soon as possible. Thanks & Regards, Smitirupa Mishra Mob. No:[protected]

Hi, I have raised a request for deactivating my mobile number ([protected], Account No [protected]) on August 6th 2014 via email to [protected]@in.airtel.com. I received an email confirming my deactivation (internet reference[protected] from airtel the very same week. Now after all these months, I got two bills (one in Oct and one in Nov) for the above mentioned mobile number. When I emailed back asking what's going on, Airtel replies saying that deactivation for the mobile happened only in 7th Nov 2014. I just don't understand what's going on now. Now I am asked to pay. Regards, Pratap +[protected] (currently living in Sydney, Australia)

Airtel Dongle number:[protected] Mr.Bharat G Suvarna I have been complaining repeatedly to Airtel about my internet connection not working at all during the day and works occasionally at night around 2.30am to 3am.The first time I complained I was told it has been escalated and issue will be resolved within a week, nothing happened I called back after a week I was told it was temporary congestion on the network and that my services should be working, upon my complaint once again that I still cannot browse the adviser insisted I go the Airtel gallery, I requested to know why? he said to rule out device or laptop fault, I explained if the internet works fine during latenights and works fine in another location how then is there is device or laptop fault it clearly indicates its a area specific issue and that there is congestion on the network mast, but he refused to acknowledge and insisted I visit the gallery, I was banging my head against a wall here angry and frustrated I visited the airte l gallery on my way to work, they tell me sorry we cannot register complaint systems are down.I leave.The next day I call contact centre once again and explained my issue all over again now this guy seemed to have logical thinking he registers my complaint once, but again nothinh happened internet still does not work...I decided to give another try at the gallery, again the same story systems are down I lost it, I raised my voice and the systems were working, my complaint is registered cos an engineer checked my dongle on my laptop in the gallery and internet was working fine with speeds upto 2mbs. My complaint is again registered for the fourth time SR No.59001034 I was asssured engineer will visit my place and issue will be fixed in the next 48 hrs nothing has happened my internet still does not work. I have been deprived of the service I am paying for and I am inconvenienced a great deal I depend on the internet for work its a monetory loss to me no one at Airtel seems interested in solving my issue Can this be taken up on high priority please

Im using airtel network for only internet. But this time i recharged by 100 rs. Full talktime. They deducted 35 rs few minute ago of recharge. Then im tried for lots of try for contact to customer care 121 and 198. But there are no idea about what should i do. Hope i will any support for my this action.

Hello, I tried recharging my no.[protected] on 23rd evening for Rs 100 via SB Internet banking gateway.The balance got debited but the recharge didn't take place.Error shown was transaction declined by your bank.Please look into the matter and get the refund done at the earliest. Yatharth Naithani. Mob No. [protected] SBI A/C:[protected]

Respected sir, Myself is amudha w/o ashok, locality Mmda colony City chennai district is an user for Airtel Prepaid. My No. is [protected]. I want following my call log history for month of November to till date . which is very-very compulsory for me. sir if you will provide me the same i will be very thankful and oblige for you. So kindly send my call history in my e-mail as mention above or ([protected]@gmail.com) Outgoing and Incoming Call log History Required 10 november 2014 to 22 November 2014 once again i requested please provide me the above mention call logs history

Hi Team, My mobile number : [protected] - AIRTEL I just migrated to Postpaid from prepaid on 22nd Nov 2014 after several repeated phone calls from the executive (Touchpoint teleservices Pvt. Ltd, Rajajinagar Bangalore). My prepaid services was disconnected on 22nd Nov 2014 at 8:30p.m after the verification proces and when my new postpaid sim was inserted it dint show up any network. Called up the executive the very next day i.e. on 23rd Nov 2014 but the phone was not reachable, Even tried their helpline numbers only to hear the recorded message (THE NUMBER IS NOT REACHABLE). Mentioned on the receipt: So called Helpline # [protected] (10:30 a.m to 6 p.m) But no response though I called them at 3 p.m Executive mobile # [protected] Land line #[protected] RNR. Email: [protected]@live.com / [protected]@airteltps.com Walked to the nearest Airtel store at Jayanagar 4th block - They replied back saying "The SIM number entered was incorrect" and we are just franchisee we cant rectify it and advised to visit the head office at Bannerghatta road, Reached there to see the doors closed. Finally called up customer care. They proudly claimed that they are not responsible and advised us to visit the agents store on Monday 24th Nov 2014. As I am into business and had to take up an critical call at 5 p.m and had also insisted the agents(touchpoint teleservices) about it N number of times. They promised that there will not be any kind of LAG in the network.Is this the way to treat your customers. Very dissatisfied with your service.I need an update on this at the earliest OR any other point of contact whom I can speak to. You can reach me on +91 [protected]. Regards, Vikram vikram.[protected]@gmail.com

My name is Ravichandran, using airtel 4 G wifi. My monthly tariff is 650 + tax. All of sudden this month I got bill for Rs.1, 057.85

I called 121 and checked for billing clarification thy informed me, I was charged for VAS which is Airtel hot chilles and Hollywood services.

In fact this is only wifi router, used only for browsing purposes as per my plan my down load speed may changed after reaching 3GB quota in total ( upload or down load )

Why they are doing this trick ?

The best solution - They indirectly motivate us to cheat them.

They are preparing people for this. I kindly advice people who are using post paid, please cheat them, they are preparing us for this.

Best regards
Thanks for their motivation
Ravi

Dear Customer relations officer, I am an Ex serviceman retired from the Indian Air Force after serving the nation for more than 20 years. This letter is being forwarded on behalf of my daughter, Aswathi Ramesh.This has reference to your bills generated against her mobile no [protected]. She had opted for this connection in July'2014 end and had paid the bills in the months of Aug and Sept'14. Since she was not getting proper service / connectivity in the no, she reported the issue to the agency where from the connection was taken and requested them to cancel her connection. However the agency didn't agree to her pleads and insisted to continue the connection on the petext that a connection can't be terminated before 3 months/ 90 days. So she told them not to bill further for this connection as she no more uses it. Still, it is noted that your office is continuing with generation of bill against this useless number which I feel is a violation of customer interests. Being an Ex serviceman, I don't wish to indulge in any violation of the rules of the land and hence request your good office to address this situation and settle the issue at the earliest. Kindly terminate the connection immediately as the same doesn't serve the purpose of availing net for her study purposes.So I repeatedly request you to cancel the latest generated bills as the number couldn't be used. Thanks 'n' Regards Ramesh

Dear Service Team, Hi, I'm Yogesh Bagaria From Hyderabad With Airtel Prepaid Number [protected]. I Lost My Mobile Today In The Morning And Wanted You To Block It As Soon As Possible For Avoiding Unnecessary Use. I Request You To Contact Me On [protected] For Details.

I Have been a regular customer of AirTel for 8-Years. I have Two Air tel mobile connections and a Airtel Tv Connections in my house. Yesterday (on Saturday, November 22, 2014) my Micromax mobile with Airtel pre-paid connection mobile Number:[protected] was lost or stolen from my Home. We all family members search the whole area in our house. We could not find it. So, I request you to block the number immediately and help us trace it. Today morning 10.30A.M. I went to Airtel mobile store in CHROMEPET(next to Vettri cinema theatre), Chennai. Due tosunday holiday Air tel shop is closed. Please do the needful. Thanks and regards, Ivan Antony John, S/o. John Francis,[protected]Mobile-[protected]. Door No:GL ;Block-2, Coromandel Park, East Tambaram, Chennai-59.

sir iam pavan g deshpande in bagalkot (karnataka) already 5 times i have submit the my id proof but not use, & i have soo many calls to customer care but not responding and my airtel local officer useless action performance in airtel office. and 2 times issue the duplicate sim but not working. plez action sir & plez help sir.

I am loyal customer to Airtel since 2007. I have booked Airtel Broadaband service in the month of July-2014. An airtel executive came and collected 1000/- as an advance for the installation. The connection was not made due to unavailability of line in this area. The money has not refunded yet. Made a compliant with Airtel No# 50007248, but no response. When I contacted Airtel Chennai CC to[protected] they picked up the call didnt answer. I didn't expect this from Airtel. Shame on the service and followup.

have received a Phone Call from a Mobile vide No. [protected] at 12.23 pm yesterday[protected]regarding SBI Credit Card Refund of Rs. 4, 949/- against invalid earlier payment of Rs. 4, 949/-. One OTP was received at that time in my mobile at [protected] But after some time I realize that the phone call was false due to a payment was made from my S.B.I. Credit Card in place of refund.The call has told his name is Mr. R.K. Srivastav. You are requested to please find out the person along with the aforesaid Telephone No. [protected] and Justice me.If any further information you have to required, you may call me at my phone vide no. [protected]

DSA Nishkam sales Hno 16/21/03 Mangol pur kalan Behind pkt. no. 04 Sec rohini delhi 85 & HNV tele services pvt ltd. piller no 215 paschim vihar east IInd floor Delhi I am user Airtel prepaid I want to 5 connection Coorporate plan, & convert post paid these DSA 1300/- amount 5/11/2014 collect, Executive Ph Switch off Field officer My ph call Divert no response. Rturn my money this DSA and nearest my airtel branch open / convert my immediately numbers. [protected], [protected], [protected], [protected], [protected] these no I will talk but any one no. is not pick my phone . Every day aj kal aj kal return your money & Documents. Please resolve my problem except i will take some action thank yu

Off late due to Loop Mobile closing down we shifted 3 Postpaid numbers to Airtel . But one number which was Prepaid we are facing problems. The number in consideration is [protected] in the name of Mrs. Krishna V. Goswamy my Mother in law. She is a senior citizen residing in Kalyan. As advised by your Company representative we have initially done the portability, then along with the number on 13th Nov submitted 1 Coloured Aadhar card copy, one photograph and Rs 30 was paid to Neptune Enterprises, Kalyan Gallery--- Address - Shop No 4, Om Krupa Building, Kalyan City, Shivaji Path, Zunjarrao Nagar, Near Anant Halwai, Kalyan (W) - 421301. We were also given the SIM card. It was mentioned that within 7 days the service would be operational. Today on 22nd Nov when we had been to the Thane gallery we were made aware that the concerned person had not logged in the desired inputs hence it was pending. Due to the inefficiency and careless attitude of that person we are yet to get connected. Spoke today to Santosh of Prepaid dept he has advised us to switch over to the new SIM Card and within 72 hrs there would be an Airtel connection and thereupon the formalities to be completed and the switch over would take place for good. Kindly ensure that there is no further delay. Unfortunately your representatives while collecting the documents do not give any acknowledgement hence it is difficult for us produce proof. Would suggest any paper or written complaint should be stamped or else we will have to run from pillar to post for confirming our stand. Sincerely think that we have chosen the right service provider. Biswjit Gupta [protected]

i am using [protected] from 2011, as i relocated i requested to cancel my connection on 2014 July. i spoke to customer care about this they asked me to clear due bill and i cleared my due amount as on july 21. my connection is not deactivated but forcefully my connection is continued saying i am in different plan, which i was not at all interested, every time i called CC they made some reason and keep continue my number. i am frustrated as i am misguided every time since July 2014 about cancelling my connection and keep on sending bills. i am clearly asked CC in july to terminate my connection why they are not doing, CC are not ready to listen and i request to stop my connection here again, i lost hope in your Customer care here every time we are misguided. My simple request is to terminate my [protected] post paid connection. Please airtel stop exploiting customers.

Greetings, I am facing issue in my 4 mbps ILP . We are getting high latency and packet loss issue. Now we have started facing this issue since this week, and to tell you honestly I have been loosing my sleep over it. We have tried logging complaints to the data support team but they refuse saying this is not their concern as this is not a technical issue. Reasoning - How can this be a fault of ours, just 7 days back everything was running as smoth as milk with the same downlaod and upload volume but suddenly the choking of data has started as per MRTG graph. I just request the teams to own up the responsiblity and atelase try to chek the issue instead of misbehaving and treating customers like dog. MRTG GRAPH - The choking of MRTG graph in inconspicuous, How can the graph choke on itself if there were no changes form the user side. To support my cause, please pick the last 15 days data upload and download volume and make a simple logical comparsion, but the people on phone think its better to argue than to listen to sound reason. History This issue has an history, we had faced this issue last year as well and after a series of email conversations it was found that something was amiss with the connection ports(NOT SURE ABOUT THE EXACT REASON). Whatever the reason was the airtel team was able to fix the issue that time, the issue was same that the MRTG graph fluctuated and packets loss started. sr no.[protected] circuit id -5340933 free ip =182.71.184.163 contact-[protected] I HAVE A BELIEVE OVER AIRTEL CUSTOMER SUPPORT VALUES, IF YOU PEOPLE DO NOT RESPECT YOUR OWN VALUES THEN WHO WILL RESPECT THEM. Thanks Varun Solanki

Mobile no not activated Hi sir, i have converted my loop postpaid mobile no [protected] to air tel postpaid. i have submitted my form and all documents but still my mobile no. is not activated please take a neccessory action asap. santosh maruti palshikar [protected]