Airtel Complaints & Reviews

I got a message on my TV that give a miss call to [protected] and get details about ur package. When I gave a miss call to [protected], I received a call from [protected] in which I was told that recharge for 10 months and get 2 months free. Recharge for 2200rs. only. I did recharge for 2200rs. on the very same day but I couldn't get the validity of 12 months on my airtel d2h. I have been calling them since them but the customer support is also not able to solve the issue. I want the problem must be solved.

To, TRAI ( TELEPHONE REGULATORY OF INDIA ) Date : 11 November, 2014 Subject : Complaint against Bharti Airtel Respected Sir, Respectfully I want to draw your kind attention against Bharti Airtel.Let me introduce myself, I am Vijay Verma and I live in Moradabad, U.P. I am using a postpaid number of Airtel from last 11 years. I always pay my bills before the due date but when I paid the bill of May, 20 on 21st of May, 2013 of 376.5 against which I paid 370 whose reciept no. is '2605060' but after it when my bill of June came it was added with a late fees .I reported this problem to custumer care they said that mine problem will be solved shortly but they had did nothing except befooling me . My next bill was also added with a late fees I again contacted customer care but this time they said to me that we can't do anything in it you have to go to our franchise to whom you have deposited the money and talk to him for this. When I went to their franchise M/s Times Services located at Kapoor Company, Moradabad they said that we have gave the money to the company on time and we dont know that why they are charging a late fees that dont worry this late fees would not be added to your next bill.I became helpless when I got the bill of July, 2013 .I visited Airtel's website and again reported a complaint regarding this after few days a message came on my phone which said problem solved customer satisfied but it was only a camouflague late fees was again added in my next bill .After it I made a call to custumer care it said that give us some time your problem will be garrentedly solved.But this also doesn't helped me all my bills continued to come with a late fees.On August, 2014 I again made a call again to customer-care and this time they asked me to mail all the copies of reciepts .I send this to them although this charged me very much as I have to go to cyber cafe every time when they demanded the copies of the reciepts or wanted me to mail the information to them. But they had no care of their customers, my problem was then also not solved .On 22th September they barred my cell No. due to their fault. Then I mailed to Nodal Officer then he asked me to send all the information along with the e- copies of all the reciepts again and then said to me taht these late fees leived on me are correct and I have to pay the amount which which was now more than rs.2200 . I also asked him to recheck all the information as I had paid all my bills on time.but he said that you have to pay all this amount otherwise we will not start your service.Disappointedly I had also not paid the bills of months from when my services were disconnected to till date. Yesterday people of Airtel had came to my house and were shouting and abusing very badly.My family member request him to talk normaly but they regularily shouting and abusing in front of my house. I request you to please help me against this in-justice done by Airtel and I appeal to you to please resolve this problem as soon as possible due to their mistake I have to suffer and when I had pay all bills before due date ( after deduction of late fee which Airtel levied on me every month From June 2013 ). ( Payment details with receipt No. which i had pay to Airtel an excel sheet attached with this letter) So my humble request to you please help to solve this problems i.e.  late fee amount from June 2013 to Sep.2014 ( ₹100.oox16 = ₹ 1600, 00)  Service tax amont which charged by Airtel on late fee 12.50x16= ₹200.00 (12.50% as service Tax on late fee per month so 12.50X16=200.00)  Total amount ₹1600+200=1800) as I want to be free from your dues rather my number remain barred but please solve this late fees problem, so that I shall be free from Airtel and port my number to some other company better than Airtel. So please do the needful for resolution of my problem with Airtel as I wanted to use my same no. i.e. [protected] with any other company’s connection. Hope you will understand my problem. Yours Sincerely Vijay Verma (Cell No.[protected] ) CC to 1-appellate U.P.west 2-appellate Delhi 3-Nodal officer U.P.west 4- Nodal officer Delhi 5-Mr.Gopal Vittal ( Managing Director & CEO) 6-Mr.Sanjay Kapoor 7-Mr.Manoj Kohli (Director) 8-Mr.Sunil Mittal ( Chairman )

We were mis-sold by a Channel Partner of Airtel (Kaki Communications), we were given a plan which was wrong due to which we chose it. Now, when we realised it, we decided to change the plan but Airtel ask us to compromise by asking us to stay on the same plan. How is it fair?

I get lots of offer mess from airtel in which it was written that on recharge of rs 75 u will get 1 gb data. I recharged with this offer and got only 100 mb. I spoke to cust care and they were helpless. Our money is not for hole. Dissatisfied with airtel and will not advise to go with it. Very bad exp.

Now Airtel is cheating the customers by sending fake SMS from 121 stating "100 MB free data will expire today" .Post which usage will be charged from main account" even though i have not enabled any data pack. When i try to enable mobile data all my balance got detected. i called Airtel customer care they said there are not responsible for this SMS and will not give you respect. Even many people faced the same.. issue, , , Don't go for Airtel...!

Hi,

I AM GETTING A FAKE CALL ON MY AIRTEL NO. . & as I searched in the internet this call is from PAKISTAN AND THE NO. IS [protected].

Requesting you to stop the calls from the above number & pakistan to my mobile number


Thanks & Regards
Gireesh

Recharged with 249 for 3g pack saw this amount in the airtel website for 28 days data pack I received a message for recharge but no plan was activated I again recharged for 255 only then my data, pack got activated kindly refund my money find the message belowRecharge successful for Rs 249.00 .Talktime Credited: Rs 0.00, Processing Fee: Rs 221.61, Service Tax: Rs 27.39. Current Balance: Rs 86.01. Validity :03-May-29

Recently moved to Bangalore and applied for a new Airtel postpaid corporate connection. Submit the proofs, details and signed all forms on Friday 31 October 2014. They promised verification and activation on same day. They don't even respond after that. I had to keep on follow up for the new connection from my roaming network. After constant callback, the verification happened only on Friday and Saturday i.e 7, 8 november. Still the sim is not activated. The hard part is the worst customer care of the nodal office who got my new connection. They don't even pick up the call. If they do so they say they will get back in 10 mins and never get back. Already sent mail to [protected]@in.airtel.com with no reply. Called customer care - but they have no clue of what to do and asking me to go personally to the nodal office regarding this, leaving my office work. Worst part is the customer care rep gave me a wrong complaint number, and also claimed to resolve it in 4 hours. Previously, been using Airtel prepaid for 5 years.

Hello i have an airtel prepaid connection .. i m trying to convert my connection into airtel postpaid .. already i summited my all documents & 250rs rupees. already 1 week passed . but i have not recieved any response .. when i call to your airtel executive they behaved with me very badly & do wrong commitment .. i mentioned your executive name ( suniita - [protected] ) .thats the way u serve the customers?? airtel is going to be worst day by day .. Now i m going to take legal action against on it .. i will file a case against on airtel .. Regards Ankit [protected]

This is Anupam from Kolkata. Today I opted for WhatsApp only pack for Rs. 41 which was deducted from my account. There after my main balance dropped to Rs.148/-, that was fine. I got WhatsApp balance of Rs. 204.55 and main account balance was Rs. 148/- Now I came to know that approx Rs. 5 has been deducted from my main balance due to data usage and the current balance is Main acc - Rs. 143, WhatsApp - Rs. 204.35 Kindly resolve this matter earliest. Already mailed the same to airtel.[protected]@airtel.com but not replies till date.

My balance was deducted 2 times for one offer. So i talked 3 times with airtel costumer care executives .but 3 of them gave 3 different reasons. Please make me understand that why i am paying 2 or 3 times for one offer. Kindly check the details and give back my money. [protected]

Airtel contacted me regarding my 5th October complaint (for [protected]) on 21st October and since then, no further communication from you. Either you people are too lethargic to act or you have been busy serving innumerable complaints. I will not be paying my bills anymore and I need the refund of all the extra payments made by me since the time I gave the request to change the plan to myplan_199. I regret my move from Vodafone to Airtel.

I Am Rajendrakumar S. Jain. My mobile no. is +91 [protected]. I check the scheme of internet from my mobile by dialed *121# & I see the scheme of 1 GB Internet pack for 30 days. So, I immediately recharge it from my retailer friend on the same day i.e. 4th November, 2014. But the message come in my mobile is -"625 MB for only 18 days" It means I get only 625 MB Internet Date for only 18 days instead of 1 GB for 30 Days. So, I called to Airtel complain no. 198. First they cut my call 4 times & after 5 attempt I talked with Customer Executive Miss Nikita & Also Talked Senior Executive Miss Rahulji Gayatri. But they told me that they told me first that - " the scheme is changed now. & it is only available 625 MB Internet for 18 days only. But when I asked then Why They make fool to customer to see the scheme by dial *121# then they told me that this scheme is only available if we recharge by our mobile balance. So, I asked them why they don't inform it before know the scheme on mobile by *121#? Then they don't reply me properly. “i.e means Airtel make fool to customers & make malpractices by this way & give less balance & take more charges. I therefore requested sir, please immediately take an action against Airtel, responsible executive & officers & give me the remaining balance for 30 days. Airtel make to fool & make malpractices by this way to all customers. So, please take strict action against Airtel, & Responsible officers. & please save the rights of Consumer. I hope you should take strict action & help me for I get 1 GB Internet pack for 30 Days as early as possible & satisfy me. Thanking you.

I REGRET TO INFORM THAT, WHILE USING THE NET ACCESS UNFORTUNATELY I WAS ACTIVTED IN AIRTEL NGT SERVICE . I WAS SHOCKED MY MAIN BALANCE A\C DEBITTEF FOR RS 60 DT 9.11.14. THEN I SENT THE MSG TO AIRTEL AND DE ACTIVATE THE SERVICE ANOTHER TEN MIN. But I DIDN'T GET MY REFUND. WHY YOUR NOT PTPROVIDE THE MESSAGE WEATHER AMOUNT HAS DEBIT MAIN AC \C OR NETWORK ACCOUNT.

আমার এয়ারটেল নম্বরএ( ৮৬৭০৯৬০২৯৩) গতকাল ৮/১১/১৪ তারিখে নাইট ডেটা প্যাক ৫১ টাকা রিচআরজ করিয়ে ছিলাম, কিন্তু সার্ভার খারাপ থাকায় আমি সেটা ব্যাবহার করতে পারিনি, কাশটমার কেয়রে কল করে আক্ষয় বাবুর সাথে কথা বললে উনি বলেন আমার ৫১ টাকা ৯/১১/১৪ তারিখ সকাল ৭ টার ভেতর মেন বাল্যান্সে ফেরত পাব। কিন্তু আজ ৯/১১/১৪ রাত ৭ টা ৪০ মিনিট।এখনও আমার টাকা ফেরত পাইনি। আমাদের এলাকার ২ কিলো মিটারের ভেতর কোনও মোবাইল টাওয়ার নাই।আমরা কি সঠিক পরিষেবা পাওয়ার অধিকারি না?দয়া করে দেখবেন। থিকানা-নশিপুর রাজবাটী, পিন-৭৪২১৬০, মুরশিদাবাদ।। বিনিত-tusar kanti mandal

what the hell I am not at all satisfied with airtel its irritating me . They are correctly deducing amount for accidental service activation but why the hell they are not refunding my money back ??? Its so bad of them if they continue with this i have no other choice but to change to some other company except airtel and recommend my friends to do so ! Sorry to say this airtel !

Sir, I NEED SMS (SEND AND RECIEVED) DATA ON MY MOBILE NO.[protected] FOR THE MONTH OF OCT, 2014. I NEED IT CRUCIAL AS THE CASE IS PENDING IN CONCERND COURT. I NEED TO SHOW AS EVIDENCE AGAISN THE OPPOSITE PARTY. EMAIL ME AT srees.[protected]@hotmail.com

I got my phone recharged for Rs.42 on 09/11/2014, this provides you service to access whatsapp from your phone for upto a 200 mb usage for a month. But while I switch on the data pack to use whatsapp, other service do automatically start their sync and consume some data; so I am being charged from my main accound for that data being used. I called up airtel customer care to resolve this issue, I requested them to either refund the cost of service or cut off the other data type usage from my phone. Cutting the other type is possible because if they are able to differentiate that the data is being used for other purposes, they must have a way to stop that service without hampering the whatsapp service. Mr. Soumen Benerjee, Senior Supervisor from Airtel West Bengal customer care talked to me and informed this thing very rudely and in an unwilling state to help.

Hello Sir I am Dharminder Singh from Patiala. my mobile number is [protected]. I have been using this number from last few years. I had never availed internet facility from your mobile service though I use internet only at my home through wifi broadband. This month my mobile bill came Rs. 278.44. when I inquired about my bill details from Chandigarh customer care (Mr. Sanjeev) they told me that I have been charged with internet package this month they also told me that they started this service at my mobile number as a free service without my consent. After few months in 2014 only they started charging me for this facility. Sir I told them number of time earlier also that they must not charged me as I had never availed this service. They used to refund my money after my complaint almost every month especially march, April 2014 (you can check the records) they repeated the same mistake this month also and when I called at customer care Chandigarh Mr. Sanjeev spoke to me in a very rude manner. Sir if your service is not courteous enough to behave properly and willing to solve the complaints then I would like to change my service provider and I would have never bothered you with this; it is only the miss behavior from your side which compelled me to request you please look into the matter and do the requisite as soon as possible otherwise I would like to take this to higher level. Thanking you Dharminder singh

This is to inform you all that I am using [protected] data card number. I have recharged my number on 12/10/2014 for an amount of Rs.455/- (2GB 3G data) browsing only news paper sites, Facebook, gmail. On 18/10/2014 my data got over don't know how???? Again I have recharged on 02/11/2014 for the same amount and on 06/11/2014 again data got over. I need clarification on this, full details of my data usage of both recharges and want the full amount (Rs.455+Rs.455) to be returned. This is the way you people are cheating with your customers and increasing your revenue. Looking for a positive reply from Board of Directors.