Airtel Complaints & Reviews

Sir, Last month I have taken up a new Airtel postpaid connection for data card on monthly 650 plan of 5GB 3 G usage and unlimited 2G usage. The executive told me that on 3G connection my data speed will be 3.1 mbps and in 2G my data speed will be 130 kbps, i access my 3G data in the mentioned speed but the 2G spped is very slow and its below 10kbps. I have choosen this plan only for the 130 kbps unlimited plan and why should I have to pay Rs.650 + tax of 12.5% for this 5GB ... So i would like to file a complaint about the fake information provided by the executive ... Thank you, G.GOKUL

Dear Airtel, I am writing this mail with a sense of deep remorse and pain. I am a loyal customer of airtel and have been using airtel services over last 10 years and am sure I am amongst few of those who opted for airtel services when airtel was about to establish itself. My name is Dr Subodh lall and this discomfort is regarding my airtel connection [protected]. I have been getting inflated bills over the last several months but like a very loyal customer of the company I did not feel like investigating the matter and kept on paying the bills till date when I realised that I was actually paying for DSL as well. On inquiring further I got to know that someone has erroneously activated DSL services on this connection without my consent. For your knowledge I have a separate airtel connection for dsl. The connection is in my son's name sudel lall ([protected]). I spoke to several of airtel representatives including Mr vivek Kumar, Mr gaurav tiwari, Mr piyush, etc however no one paid heed to it. The only thing they kept on saying was they can't do much on this and they would need additional time. Since Mr gaurav already told me that they have found out that someone from the sales team has activated it by mistake I döñt see any point waiting to get any sort of resolution on this. I plan to discontinue this connection as well as all airtel services as I have lost faith in the brand. Now, when I call Airtel call center and when I brief around the issue to the executives they keep me on long holds nad than disconnect the call. From one of my favourite brands in a week's time you have become a company that SUCKS. Thanks for building this perception in me and treating me so nicely. I will also take this matter with consumer court and plan to highlight this on social media. Hope to receive a response from your side. Regards, An aggrieved customer Dr Subodh lall

We are your Corporate cug customer in the name of Au housing finance ltd. Our branch in Pali location situated at Indra vihar nagar opp.Sainik Vishram Gruh, upper at Vinod Handloom, Naya Gaon road Pali-306401 Rajasthan. At that location we 20 user suffering from network connectivity problem. So we cant communicate properly to our customer. So please do the needful. Regards Rakesh Sharma Airtel No.[protected] Other No. [protected]

Sir, Today I have recharged airtel 3g plan of Rs. 247/-. But it could not worked till now. I have too much data problem. It blinks as 2g or sometimes as 3g but not proper as 3g. I talked many times to airtel customer care executives but no one solved my problem. So please check the data Problem on my number and solve It asap. my no. Is [protected]. I shall be highlly thankful to you for this If it will be solved.

Dear Sir/Madam, It is inform to you that I, Kaushik chakraborty, 85/3/1, A.N.Saha Road, Ps.Lake Town, kol-48, complained for not working WiFi connection since last month.It creats many problem in working. Plz, Take urgent step to solve this WiFi connection problem as soon as possible. Thanks & Regards Kaushik Chakraborty Mb:-[protected] E-Mail Id:-chakraborty.[protected]@gmail.com

There was a call we are from AIRTEL and your a lucky customer selected for this offer and your name will given out as HELLO TUNES for THREE MONTHS FREE OF COST. But immediately receive SMS saying that Rs 60.00 deducted for activating HELLO TUNES. This is day light fleecing innocent customer. Public should be aware of such CHEAP gimmicks.

Dear Sir/Mam, i received a phone from airtel and they offered me some plans i had converted my airtel prepaid into postpaid number but now watever paln they told me not providing the same and iam really very fedup from this connection and noone is listening to the problem. here is the details of the person whos assit me the same Rachna :--[protected] Arvind:--[protected] and Ali I dont have the number of Ali as he usually talks via Rachna's Phone Please note my complaint and take approriate action regards Nitin Singh Bisht

I have recently ported from Loop to Airtel. My number is [protected] retained under MNP system. Before porting I was promised to receive 6 packs on my postpaid connection under myPlan 199 but after activation of the connection I have received only 4 packs. I had ported to Airtel only because of this offer. Airtel has cheated me and offered less than promised. Now, when I try to communicate with Airtel executive my queries are not been entertained. I have no option now but to move this to consumer forum as Airtel has tricked us onto getting Airtel connection.

Dear Sir, I am using Airtel SIM [protected]. (1) I bought Airtel 3GB unlimited internet data plan for Rs. 249.00, on 2G speed and after consuming 3GB data it provides 40kbps speed for 28 day from activation the plan. I activated this plan on 02/11/2014 and I consumed 3GB data on 16/11/2014. But today after consumimng 3GB data, I am receiving 0 to 0.5kbps data only instead of 40kbps. That is realy useless speed. (2) I tried 3 to 4 times to bay a Airtel unlimited internet night plan for Rs. 08.00, valide from night 00:00am to 06:00am on 2G speed. But my connection was broken by Airtel's Hidden Policy every time afer 30 to 40 second. I am 100% sure that there is the big Hidden Policy of Airtel to make money by cheating crores consumers per day. On 16/11/2014 at 11:20am I talk to Airtel Costomer Care Executive(Mrs. Poonam) but she did not respond properly. My Study, Office and Shop work is stopped due to insufficient and fraud internet plan services. I having lose for Rs. about 1000 to 12000 per day. The matter is very serious, will be discover and teken to court. I hope the best help from you. Thanking you. Best wishes. your faithfully. Rusit Chauhan Jain Tirth Nakoda, Balotra Distt. Barmer(Raj.) 344025 CONT. [protected]

I have been using Airtel's 2G service for some time now. For the last 10 days, the network connectivity has been extremely poor. I live on an institutional campus and a quick check with the student community showed that I wasn't the only one, most 2G users with Airtel were facing the same issue. I lodged a complaint with the Airtel consumer help (Complaint no. 369217) Sunday (16/11/14) evening. Note that the executive insisted I check my network settings, and only after I insisted that there were connectivity issues in my region did he agree to look into the problem. However, nothing changed. I tried calling Consumer Help again on Tuesday (18/11/14), as the connection had totally stopped by then, but was unable to connect to an executive. Thereafter, I filed an online complaint on Airtel's website (Receipt no. PR[protected], and the confirmation mail assured response within two hours. However, nothing improved and nobody contacted me from Airtel. Eventually, I posted a complaint on Airtel's facebook handle, which was immediately responded to, asking me to inbox my phone number. As a follow up, an executive from Airtel did contact me in the morning on the 19th, however, he again asked me to reset my network settings. I told him that the settings were fine, that I had reset them, but the executive insisted that I do it once again. I agreed to do so, on his assurance that if resetting did not solve the problem, he would forward the complaint to the networks team. He offered to call me back in some time, to verify if the problem had been resolved. As expected, resetting did not solve my problem and the executive failed to contact me thereafter. I was again left in a lurch. By night, I decided to put up the status again on my post on their facebook page, as that was the only place they seemed to reply. After explaining my situation, the answer I received was far from satisfactory, stating "Hi Kriti, this is with reference to our discussion, we have taken your address as an input for future planning and we will keep you updated towards the same. Regards' Dhrub". Further comments that I made were completely ignored by the admins. Incidentally, I know at least 10 more people who use Airtel's 2G network, live in the same hostel and have been facing the same problem for 10 days now. And there are ore users as well. Some of them have lodged complaints themselves, and have been dealt with similarly (askied t change network settings). One person in fact was promised that an engineer would be sent to the campus to get the network checked, but no one contacted him again and no engineer was sent. Fellow users who also wrote their complaints as a follow up of my complaint on the facebook page, were ignored and the Airtel admins handling the page deleted their complaints. This is totally unacceptable behaviour on the part of Airtel. We are facing issues because of lack of internet connectivity, the data packs that we have purchased from Airtel are going in vain, and Airtel refuses to acknowledge our situation, only ask us to repeatedly change our network settings. Help would be really appreciated!

My Airtel mobile number is [protected]. On 19/11/2014 at 7:13 PM, i received a message that i am charged INR 3 for some services. The next minute i received another message that INR 50 is being deducted for a game named 'Assassin's Creed'. Only then i knew that there is a game with this name in my mobile. I quickly called 'Airtel Customer Support' through 121 and spoke with a lady (Forgot her name). She said that i had played that game and that was the reason i was deducted INR 53 from my account. I denied that i never play games in my mobile and the mobile was idle with me and there are no children to play with mobile phones at my home. The lady had a lot of attitude that she kept cutting me off and never listened to what i spoke. Then i requested to speak to a supervisor. The call was transferred to another gentleman named Vignesh. I again explained Vignesh that i have not played the game and i want my money back. He stood firm and said we cannot return the money since i have played the game. I know this could go in circles. Hence i told him that i will complain to TRAI and Consumer Grievances Court and will also refer to this call which will be saved in the database. He was very reluctant and not customer-centric and lethargically said to complain wherever i want to. I am very worried since this is not the first time that Airtel is doing this sort of job to their loyal customers. I stayed with Airtel even through they raised all the service charges due to the INR 650 Crore penalty they paid to DoT. I need a response in 7 working days from Airtel through this forum, else, i will launch a formal complaint for Unfair trade practice and Deficient customer service through the Consumers Court. I will post this complaint through all the social networking forums and will tear the mask of Airtel, who proclaim they are the best Telephone and Internet Service Providers in India. Kingston

dear sir, आपके कस्टमर ने मुज़े धोका दिया है एयरटेल कंपनी में जॉब मिला है ओर आपको Rs.2100/- भरे छूट बोलके मुज़से पैसे लिए और जब पैसे वापस करने को कहा तो ओ फोन नहीं उठा रहा तो मे आपसे बहुत उमीद से मेल कर रहा हु उस का नाम ओर A/C no. भी दे रहा हु Name ;- ROHIT SHARMA a/c ;- [protected] ये है ओर उसका कॉल मैंने Record किया हु आपसे उम्मीद है की उसके पास से मेरे पैसे मुज़े वापस कर दो अगर police comp lent करना हो तो कर दो मई सब साबुत आपको दे ढुंगा मेरा नाम laxman muragappa DATE 19/11/2014 इस डेट का HDFC Bank का चेक है तो बड़ी उम्मीद के सात आपसे प्राथना कर रहा हु की मेरे पैसे मुज़े वापस कर दीजे।

Hello Sir, I'm using airtel prepaid sim and the network is VERY VERY poor inside the house. I live in Nizampet village (Bandari layout). Can you please fix it. I have complained many times to customer care and no action was taken. If this is not getting fixed probably i will be moving to another network. I guess many customers would have already complained about this connectivity issue. Pls fix it.

Dear sir/madam... I Wood like to inform u that i am using XPERIA Z1 but my phone there is no network each n everyday since long time.(mainly inside of the resi (Bhadrappa layout or tata nagar-PIN-560094) or office, That's why I can't do my work in net. For this reason i have call yesterday and informed to your executive. So request you to u please solve the problem ASAP, otherwise i will port no. My no is [protected] Thanking you ... earlier in 3G network H+ was there, now only 3G network H is coming...Your Network is getting tooo bad now a days. and very soon you will loose your valuable customers.

I have submitted my all documents including Pay slip, Address Proof, Id Card, , Voter Address, Pan Card and 250 Rs cash on 13 November 2014 (Thursday) for prepaid to postpaid migration. They told me it will be activate in 72 Hours but its been 6 days and still my connection is not activated. Please find attached the slip which they provided me on 13 November. This is the name of the person Deepak Chauhan and his number[protected] who has collected all documents from my office address Please resolve this issue ASAP Regards madhuri

Dear sir... i like to inform u that i am using galaxy note 2 but my phone there is no network each n everyday since long time. That's why I can't do my work in net. For this reason i have call yesterday but the executive attend da call and after few minutes he disconnected da line without Listening to me.. So request to u please solve the problem as early otherwise i will port da no. My no is [protected] Thanking you .

I had made a payment of 1630 on 18/11/14. On 19/11/14 again the same amount was debited from my credit card through auto-debit service. I called to customer care and asked to initiate the refund but I was told that it will take 45days for refund. It's very embarrassing to say that your service is disgusting. I am very unsatisfied with your service. Why I need to suffer without my fault?? The next month I am going to use all the available credit limit I.E. Above 5000INR and I am not going to pay and don't give a damn whatsoever. To prevent me to do this I demand you to refund my amount back. On the whole I am telling you AIRTEL SERVICE SUCKS.

I am not interested to continue the Internet connection of Airtel Broad Band vide fixed No.[protected] due to frequent disturbance in your line. I have paid Rs. 3400.00 by cash vide your collection Receipt No. 7986383 on dt. 19.11.14 for outstanding dues till date. Henceforth I request you may please disconnect/ surrender the said and oblige. Thanking you, I remain. PIJUSH MUKHERJEE 61/3B, MOORE AVENUE, KOLKATA-700040 ( M) [protected]

This is in reference to the innumerous issues and countless calls that I have made to your customer care. Your services have caused mental agony and harassed me to the core. The experience has been awful Your executives have provided WRONG INFORMATION, I have been misled a couple of times (not only executives, even floor manager) and due to which I have not received the promised services due to which my bill amount exceeded what it should have been. During August I had got my rental plan updated through your executive over the phone and at that time I did not opt for any Internet services, but Internet rental had been charged since then(I have not even used 1kb, your executives confirmed that I was not being charged for Internet but still the bills were doctored). Around 10th October I had requested for FNF service, your executive confirmed that the request had been taken and it would be done in 48 hrs. At that time the FNF service had benefits o[censored]nlimited calling to an Airtel number. I was told that I would get a confirmation call back. (I specially ported a number to airtel for this very scheme) Since I did not get a call back I had made a call to your executive again to check, they said the request is in pending status. Due to issues and delays on your side I had to bear the consequences because when I called back after 2 days, your executives informed that the FNF (unlimited calling to 1 local airtel number) services were discontinued and instead only 3000 mins. were offered. Despite being requesting for the service on time I was not able to avail the benefits because of Airtel's fault. The bad trail does not end here; I had even requested for a change in the monthly rental, that request also went in pending status. On 24th October I had again requested for a plan change, your executives confirmed and i even got a service message. After few days to check the status I had made a call to customer care, and I have been informed request is not found. There is a discrepancy in the information that your executives provide (Request you to go through the Call Copy-Conversations that i had with your executives.) Today also automatically an Internet service was activated which I never requested. Would request you to go through the Call Copy of the conversation that I have had with your executives in the past 2-3 months.

Hi My mobile no is [protected], 13 Nov 2014 i got a message saying that recharge with Rs 58 which will give me service of 300MB will be credited in my account and balance 700MB will be credited in 1 Hour valid for 1 Month. When is recharged the same on the 14 Nov 2014, i got only 300 MB whereas 700MB is not at all received. When i called up the customer care i get an answer that the offer was over. when tried to explain that other service providers give better services and stick to their words what they say, the customer executives say u can shift to that network itself we cant help you. Please look into the matter and do the needful