Airtel Complaints & Reviews

I paid Rs. 400 for recharging my mobile ([protected] on 16th Nov (Rs. 200 each on two occasions) through my Kotak Mahindra Bank account vide transaction reference numbers [protected] and [protected]. My mobile has not been recharged so far. On 16th November I used the Airtel website and made a complaint. To this I got the following reply: "Dear Customer ! Thank you for writing to us. We acknowledge receipt of your complaint, your reference no. is PR[protected] . We shall get back to you within 2 hrs. We thank you for your patience. Warm Regards, Airtel customer service team, [protected]@in.airtel.com Bharti airtel limited" Despite this reply till now my mobile has not been recharged.

There is a continuous balance deduction from my airtel mobile sim number[protected] M.P. circle. On customer care I had been replied that it was deducted for the loan I had taken once. But I have been charged much more than my loan amount. Hence I request you to please check the details and make me feel relief.

transaction id: IBP BILLDESK[protected]-2014 mobile no.[protected] internet 3g pack not activated, but the money has been debited from the UCO bank account..help ASAP. This kind of failure is not appreciated when things have to be urgent, , please look into the matter or else i will have to move to the consumer court.

I, Mayukh Bhattacharya, user of Airtel Broadband Connection for the past 3 months am extremely miffed with their billing procedures. I have unlimited plan which gives me 5GB downloads @ 2MBPS and 512kbps thereafter. The problem is that this 5GB quota gets exhausted within the first 10 days of the month regardless of the fact whether I download or not. I have read similar complaints so I guess I am not the only sufferer. This month, my billing started on the 11th of November and today I got a mail stating that I have already downloaded more than 4gb and have only 0.89 gb worth of high speed data usage left. When I went on to my detailed usage summary, it shows that I have downloaded approximately 533 mb on 13th of November whereas in reality I had downloaded approximately 845 mb! And on 11th of November it shows I have downloaded approximately 700 mb whereas I didn't download anything as such on that very day! This happens every month and is really annoying. I have another friend with the same plan who has the same complain. Its disappointing that such a reputed company is dealing with its customers in such a way. I have sent them an email regarding this issue and am hoping for a sincere reply. Mayukh Bhattacharya. Kolkata.

my number is [protected] . my sim is stop working showing the error sim card reg. failed and the customer care they said i have to change my from ARC, i agreed with them but the issue is when submitted my documents they said the sim owner is different, i'm using this sim since from 2011

Dear Sir, Its very painful experience faced by me. I had to lock the lost mobile sim of my brother mobile. He is stationed at new delhi. His details are as under: Mobile No. [protected] Name of Sim Holer: Rupesh kr. DOB: 22/6/1986 For this job, I had called on [protected], after so many question and answers finally the call was answer, but the customer service personel was behaving in very sub-standard manner and was asking so many vague question as why didnt i had gone to police station and all rather than asking all details to solve the job. when i questioned him the same he replied in very bad way by saying slangs. this customer service is never expected from your organisation. worst experience from your end. regds rana [protected]@gmail.com

I have ported my number ([protected]) which got ported in Airtel network on 11/11/2014 but the number is not being activated. I have already lodged a complaint on the Airtel's website but after five days of suffering the number is still not functional. My Phone Number : [protected] (It is not getting verified so you cannot call me on this number unless you get it activated). My Sim No: [protected] 8658 IMSI Number:[protected] The reference numbers of the complains already lodged are Ref09867116 and PR[protected] Thanking You, Dr Rajneesh Choubisa BITS Pilani Rajasthan

13th Nov... I have applied for a new post paid connection in airtel website and also paid activation fee 300 rupees in online store (airtel).. While applying, i was told that i will receive a call in 24-48 hrs but it been almost 4 days now and no one has contacted me yet. PLEASE DONT PROVIDE ONLINE SERVICE IF YOU ARE NOT CAPABLE. i could have easily walked to the ARC and could have done this in a single day, but its been 4 days and i have no clue what is happening. WORST PART IS WHEN I DIALED 121 FOR HELP, THEY TOLD THAT THEY CANT HELP SINCE IT WAS PURCHASED ONLINE AND ASKED ME TO DROP AN EMAIL TO [protected]@in.airtel.com and I WILL RECEIVE A RESPONE IN 4 HRS TIME. I DID WRITE AN EMAIL AND ITS BEEN MORE THAN 4 HRS NOW AND HAVENT GOT ANY RESPONSE YET. ALSO I TRIED REACHING [protected] BUT IT IS NOT EVEN GETTING CONNECTED. Now i don't whom else to contact and what else to do. Transaction Reference no. is : [protected] and my reference number is [protected]. HOPING HELP FROM SOMEONE on this

I a I am a premium user of your services . I have been willing to change my plan from a long time but your customer service executives are just no coperating. This is terrible . This month bill i received was 2800 + whereas i requested for plan change 14 days ago which was not implemented. coperating. This is terrible . This month bill i received was 2800 + whereas i requested for plan change 14 days ago which was not implemented. They are intenionally not changing my plans. When i took 999 plan they offered me free local calls but after getting the bills they are saying only 2G and 3G services are free

My SIM card was not working from yesterday . I called to ask details but they were not able to answer softly.Today called your Customer care executive, he is also not able answer me properly.Not able understand customer situation, non of customer cares are like this

I have made a recharge of Rs.200/- on[protected]. I may have made one or two local calls for very small duration. To day when I tried to call someone I am told that there is no sufficient credit to materialise the call. I have faced the problem earlier also. In this connection I would like to know why the credit exhaust when I am not using it. In this connection I would request the appropriate authority to check my account and let me know why I am loosing so much amount and on what account the credit is used. I am sure Airtel is equipped to enlighten me on this by checking my account. S. Sasikumar, Ashadam, Padinjarenada, Kumaranallur, Kottayam 686016. Email- [protected]@yahoo.com - Mobile Phone No. [protected]

we hav a 4G internet connection setup this month recently soon after a wrk the speed started to dwindle and now the status is that the connection breaks every now and then. The usage limit has not been crossed by us. Bills are fully paid up. We did lodge a complaint on their site which promises a call back within 2 Hrs to resolve the issue which didn't happen. Worse is the online status of the complaint shows 'closed'. Is this the way every braodband complaint is treated. We have opted for one of the expensive connections..pathetic Airtel service!! complaint ref no: OT[protected]

Hi, This is with regards to the email I received titled "Plan revision for your Airtel 4G CPE" on 11/11/2014. I was informed that my plan will be changed as follows from 27th December, 2014 : 4G LTE 999 Data plan(without voice & sms) to 4G 999 CPE Lock Data plan (without voice & sms) Firstly, I did not at any point of time request Airtel or it's affiliates to change my plan. I was not even given a phone call to check whether I was ok with such a change. This new plan which you are enforcing on me involves the following: 1. The data plan I had signed up for was unlimited and I could use the internet without any extra payment at a lower speed once the high speed data limit (10GB) was over. However, I will now be forced to pay 2p/10KB for the data I use beyond the 10 GB, which is contrary to what I was promised when signing up with Airtel. 2. Even though I live in an area with several broadband options available, I opted for the 4G option as I was promised that I could use the device in multiple locations or while travelling as it would switch to 2G or 3G whenever available. The new plan clearly states that it is purely 4G and will not switch to 2G or 3G, if 4G does not work. Moreover, even at my registered address, 4G often fails and I have had to use 3G to ensure uninterrupted access. This clearly defeats my primary purpose of getting an Airtel 4G connection 3. I was told that I could use my 4G sim in any type of 4G dongle or router, but the new plan appears to lock it to the CPE router device only. It is very obvious that the plan change which you are forcing me to submit to is highly unethical as it removes almost ALL the features of the 4G plan which you highlighted while selling me your product. This is a clear case of false advertising and then stripping the promised features of a product after a customer enters into contract. I definitely intend to use all options available to appeal against this before the Telecom authorities and Consumer Disputes Redressal forums. If you are no longer willing to provide the service as promised to me, I would like my full device cost to be refunded and contract terminated after I have arranged an alternative service provider.

Hi, I am Akansha Sharma I have requested to port my airtel prepaid mobile number [protected] to airtel postpaid and then i received a call from airtel backend office named MR. RAHUL ([protected]) on 31.10.2014, i have confirmed the AIRTEL POSTPAID PLAN OF 1599/- and MR. RAHUL has sent a guy Mr. Deepak ([protected]) to take my documents and security deposit of 250/- on 01.11.2014. Later i was told that they can not give me the said plan, so i told them to refund my security deposit and my documents back; its been more than 10 days now niether i have received my security deposit nor my documents; it seems that they are miss using my documents. I have been calling them since a week and now nobody is receving a call.

Dear Sir, I'm using Airtel Post paid number [protected]. Last month my bill extra charged for the Internet usage. I activated Internet services for 1700 MB and my total usage is 1689MB only. But in my bill Extra Amount is charged for extra Internet usage. But my usage is not went beyond my limit. For This I complained on Airtel Services and following to solve the issue. I was been forwarded to so many officers for the last 20 days but no proper solution has been provided. The way I got from here and there for the last 20 days on Airtel is really unacceptable. Very poor Service from Brand Name Airtel. Thanks, Sathish.S

I have recently migrated to Airtel Prepaid Mobile and have severe connectivity issues, due to which i have to remain totally disconnected for almost half of my day. I am not receiving network signal when I switch to 3G mode, but 2G mode works fine. The place where I stay has limited 2G coverage but full 3G coverage, which forces me to switch to 3G mode. I faced this issue earlier and the same was resolved after multiple follow up for 2 days. Everything was working fine for more than a month after the issue was resolved first time, and the issue popped up all of a sudden without any intimation. This time also I have contacted the customer care as well as nodal office for a resolution, but they are not able to provide a proper resolution. The response from customer care is as below: I have a 2G plan activated in my mobile and hence I won't be able to use 3G until the 2G balance gets over or the 2G pack expires, even if I do a 3G recharge. This was neither communicated to me at the time of getting the connection nor this information is not displayed in their website. I was able to use 3G even when I had 2G packs enabled on my account, but they stopped it without any intimation (complaint no. COUTL[protected]). The nodal office asked me to do a 3G recharge and give a try, which they are also sure will not solve the issue. Also they will not be refunding the money if it does not solve the problem. This is the first time i am hearing a service provider asking the customer to pay for resolving an issue. Another option was to get a different SIM, which will also not resolve the issue as its not a problem with. I am sure that I can get 2G and 3G together even if I have subscribed to 2G pack, as I was using it for more than a month now. Last time I had to waste almost 2 days of mine talking with customer care to get the issue resolved, this time also I had wasted a day and the issue is not yet resolved.

I have recharged my mobile No.[protected] on 02/11/2014 with Rs. 222 full talk time but airtel is showing 0 balance in my account though I have not called or messaged any one and they are telling your money is kept as whatsapp usage package for which I have seperately recharged my account with Rs. 45 on 01/11/2014 with a validity of 28 days with 600 MB. Earlier also they had deducted Rs. 30.20 and refunded us on 06/11/2014. this is the regular habit of the Airtel. If same is not rectified within a hour we are going to take serious legal action against the Airtel

I have ported from loop to airtel my sim got activated on 8th november 2014 i had been promised 300 mins free and 1 gb internet free as per my new plan.its just been 2 days and i have been charged 200rs for internet whereas i have used on 54mb till date n 199 for call charges when my total duration is less than 300mins which is free.Its just been 2 days and i have been charged 400rs without using this number much.

Hello Sir, I am prepaid customer and my number is [protected]. Before opening Mobile data, I checked the data balance which shows above 135 MB 3G balance and above 40 MB 2G balance, and I opened website only 5 times whose address is http://fgr.educomp.com, then I checked my whole mobile data including from my account balance(136 as main balance) has been deducted from my account. I didn't even download single file and all my automatic update setting has been disabled. Whole data has been deducted only in 40 min. Please resolve this issue ASAP. Regards Yatendra

Dear sir, Mobile no.: [protected] Name: Rasul Chauhan Issue: bill detail of month AUG-2014 I message so many times to 121 "EPREBILL AUG [protected]@gmail.com" from my airtel mo. No. [protected] but I did not received any bill detail to my mail. Balance in my no. Is 63 rs. & balance also not deducted. I receive below message reply from customer care on my [protected]: 1. Your bill request has been received. Thankyou 2....