Airtel Complaints & Reviews

Hi, I would like to share one of the incident that took place with my father on date 05.11.2014 in Uttrakhand, Wednesday. My father received a call from #airtel. That was about to activate some service on phone. It was for activation of hello tune. After listening the person asked to press 1. But my father disconnected the call. after some time when he checked the balance, 200 rs was dedcuted and the service was activated. how come they can simply deduct money that was meant for calling. Its really bad. Then when he called the customer care, they are sayin dat we won't b refunding any money now. After questioning so many times, now they r telling him to come to their office. Really!! Now he have to go to their office, then y there are people recruited for customer care. What they r supposed to do then. Then in d evening I called customer care to enquire. The call was attended by a guynames RAVINDRA. When i said i want the money back to the account he said u activated it and it won't be refunded. After so much arguing, wid a red face i told him dat i m goin to post dis thing on social media like how #AIRTEL is making money. He said "do whatever u want to do..we won't be refunding d money". I said okay!! we'll see. The service is like hello tune for 1 year straight. Who would want such. My father doesn't even knew about it. He just uses a simple nokia phone for calls that's it, nothing else. Lets assume by mistake if the service is activated, then how can they say that we wont be refunding the money. Is this how #AIRTEL handles their customer. Been using airtel for so many years, now they have joined the league of other company's making money. Even after being India's biggest and calling themselves worldclass service provider. I want the recording of the conversation of my dad and the person making call for the service activation. Just sharing it with people so dat b aware, these days companies r doing such things. It's sometimes very difficult to keep a bit more balance. Hoping for a positive reply from #AIRTEL. Friends, plz share this post to let other people also knows that these things are happening and we have to make note of it else it will keeps on happening.

I have applied for a new broadband and land line connection on 28 Oct 2014. The Airtel representative promised to provide the connection within three working days but even till date inspite of repeated request / complaints to the customer care, Airtel has failed to provide new connection on flimsy grounds. The Airtel mechanic has not only disconnected my previous BSNL connection despite my objections but have put me into lots of inconvenience. My mobile No. is [protected]. Expecting immediate redressal.

I had applied for a new airtel dtv connection online on Monday i.e 03 nov 14 vide order no.09455306. Promptly I got a call from the local vendor that he will visit me in the evening which he never did.the next day I called up the customer care Hyderabad which promptly gave me the no. Of vendor and asked me to tie up with him(excuse me didn't I buy it online.if I was in a mood to haggle with him .I would have taken the connection directly from him) needless to say the vendor assured me one chap was enroute for installation who again never turned up. I lodged a complaint with airtel online this time ref id DT[protected] .I was again assured somebody will come back to me in 2hrs! Again nobody contacted me. I made repeated calls to the vendor and customer care who after 04 days have asked another 24 hrs to look into my problem. Didnt realize getting a simple airtel dtv installation would be such a harassing experience.

Dear sir This is PNV RAJU .sir on 04.11.2014 i searched for internet tariffs on google and found Rs.98 with 500mb 2g data, and i recharged it for my wifes mobile whose number is [protected] through my sbi internet oxigen services and received message of successful transaction.In view of my successfu transaction i have downloaded whatsup application which is of 22MB.I was shocked at the balance message received from airtel and i have been charged Rs.274/- of my balance.Immediately i have spoken to customer care person for the reason. They answered that Rs.98/- recharge is for 10paise/min which is already exists for this number.They also told me to verify it in airtel authorised site. I simply ask one question that why there are different types of tariffs for same amount and why it is shown different on different sites.It is done only to create ambiguity and confusion and leads to do false bussinees.As a old customer of Airtel i never expect this type of cheap bussiness from Airtel.

I have recharged rs 35/- on [protected] for roaming benefit.tThe recharge was successful and confirmation message was send to my mail id.But I did not get the facility, The customer care executives are not helping me to solve the issue. They are giving me different information in different time. Please help me. Regards Nirmalendu/Oindrila M- [protected]

Hi, I have relocated from Hyderabad to Chennai and my flat is located at Door No-401, Amity apartment, Helios city, Padur (Kelambakam). I have applied for WIFI connection last week Thursday (30th Oct) and 1000rs installation charges are given to the airtel representative and till now I din’t get any updates from your Airtel and no further proceedings. Your representative committed that I will get the connection next day and now I realized that all as fake promises. This is deeply frustrating for me since I am working from home and in need of Internet connection badly to proceed with my work. I believe my area comes under thorapakkam airtel office and manager who is taking care of process is Saravanan. The representative name is chandru and his number is [protected] & manager name is saravanan([protected]). Please do the needful to return my money back and I don’t need the connection any more. Thanks, Bharath kumar [protected]

I would like to bring to Airtel's attention that their new 'Manage Services' page on their 'My Airtel' site is utterly ridiculous. In the 'Last 5 transactions', subscribers can longer see the numbers they dialled. The service is of not much use now... I request the company to immediately restore the old settings under which we could very clearly view the numbers dialles.

Dear Sir, Dear Sir/Madam I had applied post paid connection from pre-paid coneection new sim number [protected] on 22.07.20144. my sim not Activate and . So I want to refund my security money i.e. Rs.250.00 . It has been one months passed. So please take necessary action. My address is as below: Rohit Kumar Verma H no. 298 Gali no. 8 Near SBI Kapashera Delhi 1100037

Please note that Airtel is troubling me in shifting the broadband connection. Its been a week now that i have requested shifting of my connection. No body is bothered to tell me the delay. Yesterday i enquired again and was told that my new residence does not fit in their requirement, distance from there DP is about 100 m more than their policy. My issues are: Why are they mentally harassing Me and even after repeated calls are not responding? Why they are taking so much time to deny me the transfer, thereby loss of time and monetary work for me? Is their policy so rigid that they cannot accomodate their one customer, or they simply dont' care and run for profits only? As for as their concern for customer take this as reply i got from them - Pls change your address or surrender your connection!

On my Mob No. [protected] Airtel activated some pack as mentioned above & deducted 30/- on 3rd Nov 2014.When talking to the customer care staff, he was rude & while talking to the senior staff, He was more rude & asking if there is any Manager who can reverse the charge, Mr Gopa Ram The so called Manager refused to put me on line. Such unfriendly behaviour by the company staff is not acceptable. I want my money to be reversed immediately.

Myself Shankerlal Chachan Mobile No-[protected] from Ahmedabad I have made the Application for portal my Number on[protected] the Company has told that it will be done in the next working 7 days but uptil now the portal has not been done and for the portal the company has taken the payment for portaling the number and when we go to the company to know the reason the company people behaves rudely and roughly in the office with us and not giving the information So its my humble request to look in to the matter and kindly do need full to me My cash Receipt nubmer of airtel maninagar ahmedabad is 37266

Hi, Hope you are doing good. I have a complaint Airtel Team. Yesterday, I received my ebill which was generated for worth Rs. 6129.57. When I checked the details, I found that Airtel changed my 3x internet plan to regular plan and also charged late fee while I submitted my last bill on time. I immediately contacted customer support team. Some customer support person (Mr. Siddharth) received my call and when I discussed the issue with him, he informed that plan is changed because 3x plan was removed by Airtel's internet plan list. When I asked why it wasn't intimated to me before doing that, then he informed that sms was sent to me, while I never received any sms. When I further asked him for sms details on my email, he simple refused saying it is not possible from my system. When I said I will not pay a single penny for this if information is not given to me, because you are saying that Airtel sent me a message while I didn't received it then he simply replied, 'If you don't wish to pay then it's your choice'. This is the attitude of Customer support team. Also, I further had an interaction in this regard from his supervisor (Mr. Shobhit) who after listening to the complete issue assured me that the complaint raised by me on the issue will be solved on priority and their team will revert me within 24 hr. But, today I received a message from Airtel that the complaint raised by me is resolved, while no one from Airtel team contacted me. It is the third / fourth time I am facing such issues from Airtel and I need action on this. Details of my complaint mentioned below: Reference no. of complaint: 58771705 Screenshot of SMS received for resolution of complaint without contacting me is attached with this message. NOTE: Last month, I had a word with one of the supervisors of customer support team about my internet plan and he suggested me to continue with the plan saying, “You should continue with 3x plan as it suits your requirement and if we discontinue it for you now then I would like to inform you that company has already removed this plan but since you are using it before discontinuation of the plan from Airtel, so you will keep on getting the service.” For further reference to the issue Airtel Team can check the audio recordings of the interaction which I had with their team last month.

Hi, I am Nilesh Singh. I am using airtel prepaid mobile number [protected]. On 3rd of Nov airtel has activated a service on my mobile number called "Sa RE GA MA". I didn't ask for any service to activate on my mobile number but they activated it. Due to this service my balance is deducting by 5rs each day. If i didn't ask to activate any service on my mobile number why airtel has activated the service. Request you please refund my balance from the same day (3rd Nov to 6th Nov 2014). Regards, Nilesh Singh +91-[protected]

Dear Sir, I am facing problems with my Airtel Mobile No. [protected]. With both network Signals 2G & 3G as well, which is very poor inside my residence which is leading to Call-drops and unable to connect to internet as there is absolutely no 3G signal in the entire roaming Circle of my residence address as given below and also similar problem is faced at my office located at rthe address given below "Air India", Engine Overhaul Facility Kalina, Old Airport, Santacrauz East Mumbai - 400029 Complete Address is as follows M V Bhaktha A-203 / 204, Ganga, Evershine Complex - II, Jamuna CHS Ltd., 100 Feet Road, Muktidham Nagar, Vasai Road (West), Thane - 401202. Landmark : Muktidham Temple or St. Francis School Handset : Sony Xperia Z1 (Model C6902) with Android 4.4.4 Alternate Contact :[protected]BSNL Landline) Signal strength : 2 (bars) when close to window, most places inside the house its "No Signal" and no 3G signal in the entire roaming circle

This is Rahul Sarkar, mobile no. [protected], I have 299 Plan. Few months back I'eve ported out from Voda Phone Post paid to Airtel Post paid service. I've received the quotation from S.s.e Prime Telecom Llp, they offered me 500 Local minutes + 300 Local minutes extra as I'eve switched from "Vodaphone" Post paid to "Air Tel" post paid. But when my connection is started I've got only 500 local minutes in pack. It was a FAKE PROMISE from S.S.E Prime Telecom Lip. Sr. person of Prime Telecom named Bikash Sen. and one of his executive Named Swapan Promised me they will solve the issue. (Again Fake Promise) THERE ARE ALMOST 9 MAILS I've sent to appellate.[protected]@in.airtel.com (which Level 3: Appellate Authority) of Air Tel, who also confirmed the issue from me over Phone. But not yet they took a single initiative from their side except some reply that "they are working on it". Its already more than 2months. Now I have only option is to port it out.

My name is Sanjay Jain. My Airtel mobile no is [protected]. I am tremendous worried and disgusted on airtel. Suddenly I have been notified via sms on 5th Nov, 2014: i) at 12.01 pm that “Skillderby Service has been activated” on my mobile and 30/- rupees has been deducted ii) at 12.05 pm that “Hot chillies Service has been activated” on my mobile and 35/- rupees has been deducted iii) at 5.03 pm that “Laila Service has been activated” on my mobile and 35/- rupees has been deducted iv) at 5.11pm that “Hungama Club Service has been activated” on my mobile and 5/- rupees has been deducted v) at 6.07 pm that “Laila Service has been activated” on my mobile and 35/- rupees has been deducted vi) at 09.38 pm that “Skillderby Service has been activated” on my mobile and 30/- rupees has been deducted I never want any of the above services. I stopped the service at 5.15PM and instructed them not to start. However they again started charging after that also. I talked to Mr. Kishore of airtel, who instead o[censored]nderstanding the issue was blaming me. My question is why Airtel is doing this kind of cheating. I am completely disgusted on Airtel. Please refund the deducted amount as soon as possible else I shall take the matter to TRAI.

I have iPhone 6 Indian purchased and had activated 3G plan on my mobile no [protected] as I was told I'll get 4g speed. So I took a usim paying 50 rupees thinking that I will get 4g speed. But I didn't get any, so I called up customer care who didn't even took it seriously and thus wasted a lot of my time and balance. They tell u that their 4g plans are from 950 rupees but on their website it shows you get 4g speed at 3G rates. They don't even know their details properly and tell me that i don't know anything. My family and friends get 4g in 3G price but i don't get it. It's so annoying buying such an expensive phone.

It's me koushik I have a complaint n queries about the airtel call centre in guwahati (assam) yesterday i had given a call to airtel call centre regarding for main account balance detection when I was browsing internate. For that I had given a call to airtel call centre around 1:00 AM. But response of call centre guy name is Mr binod is too poor so that I am really disappointed from airtel service and I really don't know why airtel is spoiling their brand name with that staff who doesn't know how to speck with their valuables customers and it's happened again today morning also when I call again to call centre Mr Manoj he had picked my call (floor manager) as per manoj ones balance get deduct we will unable to help you, more ever I can offer u 5 rs. Only in your airtel account..I do believe to airtel is having a brand name so please stopping that's kind o[censored]nnecessary things which customers maybe doesn't like. And please stop that's kind o[censored]nexpect things.and overall need

It has been more than 20 days they have not ported my number. There is no clear status update they give. Everytime I call up I get to hear different answers. I am totally frustrated with Airtel. And loop has not paid their intermitiatte payment so cant make nay call. telcom sucks in India. Consumer is a begger in India not a king

My name is Sachin sanap, mobile no [protected] I have taken Airtel postpaid plan with 200 min free & 25o MB net free. However, they send me the bill 265 for 15 days & charged me for internet usage saying as per their record plan is 300 min free & no net facility. When I am contacted respective vendor (mobile no[protected])he is saying pay half bill & half he will pay. When I contacted branch they are saying they can't help with this. my bill last day is 8-nov-2014 & could you please help asap before due date. my mail wrongly updated as well {[protected]@gmail.com} which should be [protected]@gmail.com}