Airtel Complaints & Reviews

I have a prepaid Airtel number([protected]).I have requested to change my connection to post paid 1 month back.They have collected the documents, done the address verification.I checked after a week to why they are not activating the number i got to know from my dealer that there is some technical issue from Airtel side to activate the number .3 days back my prepaid number also stopped working .Now i am fully out of network.Airtel customer service is crap they don't have any proper update and giving wrong information.Finally i called the my dealer and he told that he cannot do any thing and i have to resubmit all the documents.Please help

I have ported from prepaid to postpaid service, my prepaid service is deactivated and still postpaid service is not activated i have been following the stupid call center from morning, every one has different answer its almost 12 hours i am without the connection really hopeless service i have ever seen in my life .This is for my office use all my clents are facing problem really shame on you people .

I have got a prepaid SIM from Airtel, No [protected].

On 20.11.2014, when I tried to recharge my SIM the following messages were received.
Recharge successful for Rs.105.00. Talk timeRs.1.00, Processing fee Rs.92.45, Service Tax Rs. 11.55 Current balance Rs.0.00, Validity: 29th Dec.2037

Again I have recharged with Rs. 145.00 on the same day and received the message as under.. .
Recharge successful for Rs.145.00. Talk timeRs.1.00, Processing fee Rs.128.05, Service Tax Rs.15.95 Current balance Rs.0.00, Validity: 29th Dec.2037 (Txn. ID: 621688)

I request to resolve the balance in my mobile.
Alternate mobile No. [protected].

I have been using my Airtel data card services([protected]) for last one year, from the day1, i am unable to check usage of data used and from last one month i am unable to launch Airtel desktop application to start and stop connection services. I am following up with customer care, nodal and Appellate officer for last one month and i didnt get response on the same. SR's raised for the same is 58975322 and 59122256.

Hi, I am unable to send SMS from my airtel SIM. I have logged 5 different complaints at [protected] and everytime I get a different complaint number, the call is transferred to a senior executive who tells me that this will be resolved by this date and time and it never happens. It has been 10 days now and the problem was supposed to be resolved by 12 noon today, however, it is still not resolved. I keep my number on international roaming and am very unhappy with the way airtel is treating me. I need an urgent response. Thanks, Harpreet - [protected]

Please note that I was using airtel postpaid no. [protected] for data use and sms. But i was out of station for 4 month and the payment was due. in this period the connection was closed. for some month rental was added and one day i got the call to pay the total amount. i told that when the connection was off take that amount of the usage, why should i give the amount of the closed service. and want to settle the matter. but they do not do and told they will take legal action. I want to settle the matter that time also and now also and want to use the service as it was good but due to non cooperation of the customer service i cannot settle the matter. Please solve the matter and start the service or any better one.

dear sir, we are the custimer in your esteem airtel Post Paid Mobile Services. Post paid mobile landline phone is nit working since the last month, coz we have lost our sim pin number. so pls provide us the sim pin number as soon as possible. Regards Partha Prodip Bora NIIT Sivasagar H.C.B.Road, Near Central Market, Sivasagar Assam-785640

Hi, I recently took a new connection for Landline and Broadband with Airtel. So, here is a catch guys, Airtel guy came and said that along with this connection you will get free 1000 local minutes and so on. So, i took this connection. Now once all the installation is done, Airtel guys now start saying that you will have to arrange for the Landline Instrument from yourself. They will not be providing that with the connection. So, now my question is : 1. You have provided me a landline connection but not an instrument, so how am i supposed to make use of that landline connection which you have charged me for ? 2. All the other telecom companies in this world do provide instruments with the connection, why is Airtel fooling the customers with these hidden conditions.( I say hidden here as nobody will dream that with landline connection is not coming with an instrument) At the time of booking nothing was told to me about the Landline Instrument not being provided with the connection. So, if you have some policy, you should tell that upfront and not hide behind conditions. Seriously expected better from Airtel. Being a long time loyal customer, something better than fooling customers was expected.

My name is Naresh Barkula. My mobile number is [protected]. On 2nd Dec, 2014, I got notified by a message saying that Laila service has been activated and Rs.35 has been deducted. I don't want that service in first place.. This is the second time it happened to me.. I deactivated the service immediately but money is not reimbursed. I am disgusted with airtel service. I want them to reimburse my money and I don't want airtel to deduct any money in the name of "value added services"

I requested for IPTV connection and airtel executive asked me to pay amount in advance i paid amount with check after payment got deducted from my account they told me that it is not possible and after requesting multiple times i got my land line disconnected but no clue of my refund. They are doing froud with innocent customers and no commitment from Bharti Airtel Side.

I am working in AEGIS chennai, Broadway, ESSAR house, in the process of Airtel DTH, Hai, I am suriyaprakash here work is not a pressure but here working people like TL name is Mr.Vivekananda giving many pressure to the agents. per month here 50-70 members joing but after onwards totally we are only 87 members in the floor, because of some pressure giving my some team leaders, and today 1/12/14 I took leave because I am not feel well, my Tl Mr.vivek says that I am out of process, otherwise u have to come in the nite shift, like that he is black mailing plz do some action regarding this...issue many agent resign this office these kind of issue

My Number- [protected] (Manish Kumar) I messaged DATA USE to 1 (21 to get the details for Internet data usage on 25 Nov14 23:29 (Reply 239MB of 250MB built in mobile internet data till 18:00HRS, 25-Nov-14), on 26 Nov 14 10:47 (Reply 253.53MB of 250MB built in mobile internet data till 0HRS, 25-Nov-14), 26 Nov 14 23:36 (Reply 255MB of 250MB built in mobile internet data till 18:00HRS, 25-Nov-14). But as per the bill details it is showing i have used approx 26 MB extra. Please look into this.

Hi, I have recently got a postpaid connection (number: [protected]). This number has been activated and I did not receive my sim from the retailer. My number is getting billed without my usage or getting my sim. I have raised a request to cancel the connection and I did not receive any response from the customer care, its already been 1 week I have raised the complaint. I worried if the sim is misused by the retailer as it is an active sim. This is not fair that I am getting bill charge without even getting my sim. Please check this issue as early as possible. Thanks, Raghu Ph: [protected]

Hello, Today I have recharged my airtel no.[protected] using this site https://pay.airtel.com paid Rs.100 online using my debit card money has been dedicated from my bank account but didn't received my recharged amount after that i have called customer care no to complain about this they mention you have recharged from other site we can't see you transaction id which i have received after doing the transaction. The transaction ID :170313 which i have received from the website after doing the transaction. Please do some thing and refund my Rs100 back as soon as possible as i am user of this company from almost 8 years but now i have to think about there service and the people who works on the customer service as not good at all.They as all wrong thing and lie about all the details . As i am from the IT industry and know exactly how the customer service do there operation . Its my Request please look into this matter and do the needful .

Hi, My name is siddhartha jain. I applied for a new airtel broadband connection via cef no - 3646790 on 29 sep 2014 in gurgaon. Installation request no 27504236 is created for the same. Payment is already made via cheque. After few days hey said that due to technical reasons they cant provide connection and will refund my money in 20 days. I am calling airtel persons daily and not getting proper response. I feel duped by airtel person. Everytime there response is that they are looking into my request. please help me get my money back from airtel. Thanks Siddhrtha Jain [protected]

Sir, my no. Is [protected] and want to state that 2 days ago i have talked to the airtel costumer care and enquired about the recharge of rs 51 which is the night 3g 1 gb pack from 12 am to 6 am..the costumer care executive also confirmed that this special plan is valid . So i recharged but when i used this service my entire main balance has been deducted . I again called the customer care and he told that no such recharge has been done in my no.I also have my msg as a proof he cut the phone rudely.The very next day i visited the shop where i have recharged . He told that the recharge was successful and he showed me the msg too. Then he called the customer care .The customer care executive told that this special 51 night pack service is now not valid from yesterday.Then the shopkeeper told to return the money if it is not valid because we called the customer care before recharge . He refused to show any future step and also talked very rudely which is at all not satisfactory..please show some necessary step to solve my problem.my another no. Is [protected]..plz call back if some positive measures has been taken or not

SIR, I WENT FOR ONLINE RECHARGE OF RS 200 /- FOR AIRTEL NO . [protected] . THE AMOUNT WAS DEDUCTED FROM MY BANK A/C, BUT CURRENCY WAS NOT GIVEN . I TRIED AGAIN . ANOTHER RS 200 /- WAS DEDUCTED AND NO CURRENCY HAS BEEN GIVEN . TRANSACTION ID IS 987366 AND[protected] BOTH DATED 29 NOVEMBER 2014 . THUS TOTAL RS 400 /- HAS BEEN DEUCTED FROM MY SBI BANK A/C AND NO CURRENCY / TALKTIME HAS BEEN PROVIDED . PLEASE LOOK INTO THE MATTER AND DO NEEDFUL . REGARDS . GROUP CAPTAIN PM NAGRAJ . BANGALORE .

on 29nth I tried recharging 3G pack through internet banking. Money has been debited from my account to airtel and I received the message from the bank for this but my internet pack was not charge, on the contrary I received a message from airtel about the transaction failure.Transaction number- 959594 I complained about it to Airtel immediately and received a message that they will call with in two hours but still did not receive call from any customer care representative. complain number- PR[protected] 121, 198 are toll free numbers given all over the net for airtel, are actually connecting me to idea customer care. Assistance from any customer care representative of airtel seems illusive. Worst experience with airtel, hope the issue is resolved soon

Dear Airtel Team, On 29th Nov 2014, my account has been debited by 524 rupees. when i made the complain to customer care no. they informed me that its due to internet usage. I already had the 3G recharge of Rs251 and still my balance is 43MB .I am really disappointed, pls return my money back asap. My Airtel Mobile no-[protected]. I need my money back

Sir/madam, This is regarding Airtel Wifi 3G dongle connection, SIM no.[protected] I have received one SMS from “MD-ATWIFI” Message “Book Airtel 3G Wifi Datacard speed upto 21.6Mbps Unlimited Just Rs.850 . Normal Device Rs.1100Wifi Device Rs.1999 Cash back offer. Book Now [protected], [protected]” at 15:22 hrs on 14th November 2014. I have enquired on above numbers([protected], [protected]) given on SMS and later they have made many calls from below numbers 1) [protected] [protected] 3) [protected] They have promised me the speed will very good all customers are happy, up to 10GB usage the speed will be 21.6 Mbps and after 7.5 Mbps and it is unlimited, total monthly charges will be Rs850 + Taxes. I have requested them if it can provide even above 5Mbps also, I can take. They told 100% confirm the speed will be above 10Mbps. I have requested for a demo for conforming the same, they told they never give demo and use the Wifi for two weeks and not satisfied the dongle will be taken back with fully money refund. Finally I have purchased the item as your personnel came to my home around 19:45Hrs waited for me upto 20:05 hrs. on same day 14 th Nov 2014 itself. Also confirmed from Airtel Website dongle available for 21.6 Mbps. He has handed over the Airtel Wifi dongle to me with one postpaid Airtel SIM No.[protected] and mobile number “[protected]” and demanded 2000 rupees for the dongle. I have requested him take the cheque, but he refused to accept cheque and told only cash will be accepted, finally I have paid Rs2000/- cash. He promised again, if not satisfied the full amount will be refunded immediately. He has collected the address proof also One person came on 15th Nov 2014 evening and told came for address verification and finally after many repeated call to [protected], the dongle has been activated by 18 Nov 2014. It was shocking to see the net speed of 0.4Mbps download and upload 0.02 Mbps. Then after repeated call I could get one Airtel personnel assistance through phone and all the settings done as per the instruction and finally I could get a speed of 1.2 Mbps download and upload 0.4 Mbps. Which is never expected from a number one reputed Airtel company, I have waited for two days and checked the speed, finally requested for cancellation and I received request number 59008490. But no action from Airtel and again on repeated call, on 24 Nov2014 the connection has been deactivated. Airtel customer care personnel are also giving different type of information and misguiding. Now the personnel from Airtel (may be dealers) on above said numbers are not even not attending my phone call. The mobile number [protected] has answered and he told, he can return only 1500 rupees and petrol allowance 100 rupees, I have to pay. Irrespective all this I have agreed for this. But now he is telling after 10 days only he can come. I felt so bad on this act of Airtel and never though Airtel also will bluff like this. Is this is the business strategy of Airtel? I request kind intervention of some Airtel responsible personnel (If there) to resolve this issue. If nobody body from Airtel is willing to help me, I will consider this as Airtel is intentionally bluffing me and I will proceed with next step to get justice and let the world also know the reality. Best Regards Christapher