Airtel Complaints & Reviews

I used your 3G data card for last 6 month, plan is First 4GB, 3G speed, after 2G speed, but last one week I getting 2G speed, enquired with customer care told 2.73GB 3G data avail on your account and made call log for this low speed. on 9.10.14. Customer care told your avail 3G speed MB was finished.now i checked last month bill, as per your bill on 9th October’14, Frequently every 3 to 10 seconds 5mb data was consumed. how it was possible?.please check the bill and made discount on my October bill.and something happened in this month on 27.10.2014, consumed 2.5GB without my usage. My data card no.[protected]

Hi There, I am unable to send/recieve any messages from my mobile no . [protected]. I have lodged complaints multiple times but no use. I have entered correct SMS centre no but still its not working. Request to solve this ASAP as my some financial work is depend on this no. Thanks, Swapnil

i recharged my airtel no. by 100 Rs. on 29 oct 2014 for call rate deduction... but plan did not activate...then asked to refund my amount then they said airtel company does not refund any amount once deducted... why is it so ? i asked are u a thief ? they cut my phone...

i recharged my airtel number of 100 rs on 29 oct 2014 for call rate deduction plan... and my balance reduced by 100 rs. but plan not activated... i call customer care to refund my amount . they said airtel company does not refund any amount once deducted... just like a thief... i asked why ?... they cut the call... if i do not get my money back... i will go to cunsumer forum... dostn't this company feel ashamed while doing this cheap robbery ...

Day before yesterday, while I was travelling back from Hyderabad to Chennai, I lost my mobile and the person who found it shutdown the device as soon as he got it and hopefully is making use of the instrument. I lodged a complaint with Chennai Police department online along with IMEI numbers and last night I have gone around to find Airtel Relationship Centers and I had bad experiences from the beginning itself.

The first Center was not opened at all and I came to understand that the center is observed regularly closed for couple of days from now. I was bit happy to see one of the centers in Porur open, but in continuation of my bad experience, they did not have SIMs in stock so that I can readily apply for the duplicate one. Not having SIMs is a PATHETIC situation and the center head should be ashamed of not keeping track of the stock on hand.

I was very happy to see the third center in Gandhi Nagar open and the SIMs were also available. I submitted all the required documents and filled up the application form requesting a duplicate SIM. The center’s staff were very cooperative, handed me the SIM and conveyed that the SIM will be activated in 4 hours. The process got completed by 8:00 PM yesterday and till now I do not have the SIM activated. I visited the ARC three times and
they simply say that there is some problem with Airtel servers and hence the duplicate SIM cards are not getting activated. The executives in ARC conveys that they have done their part and it is only that Airtel has to take care of rest activity to see that the SIMs are activated.

I had a bad feeling that ARC’s shutters were pulled down when there were more people coming to the center to inquire as when their issues would be addressed. I see ARC as one money collection center, rather than a service center by Airtel. People do not come to have fun at your ARCs. People who are coming to ARCs are really concerned and if ARC executives shunning them off – they will look for other alternatives.

I am not sure as how long it would take Airtel (or) its ARCs to take care of things and activate the lost SIMs. I am expecting very important calls from US and I am now confused if I should continue to look at Airtel SIM’s activation.

I am Challa Venkata Satyanarayana and I am taking help of my fried to draft this text and share my concerns with other members. As of now, I do not have any alternate Mobile number.

mob no, [protected], [protected] we are unable receive / call from my mob. as the signal are absent in our area h/No. D- 70 to D-60 at Green wood city, Bagpat Road by pass near subharti univercity Meerut we have to came out from our house to call/ receive phone number of time we registered complaint but of no use Ref.(i) CINDL [protected] dt. 16.09.2014 (ii) COUTL [protected] dt. 06.10.2014 at 9.06 PM kindly do the need full to increase your signal in our area

I have been a customer of Airtel for last 2.5 years, with number [protected] and have a credit limit of 14, 000. This is a corporate postpaid plan. All of a sudden I received a message from Airtel stating that they are changing my bill plan. I like the services offered. However, changing bill plan for customers is not acceptable. Is there anything that I could stop this from happening.

i need to port out of airtel. got my UPC on 17/10/2014 provide all details and security amount of rs 500 to bsnl on 18/10/2014 got a call from airtel on 21/10 or 22/10 answered their all questions and today talked to customer care and they are telling me my request has been cancelled. Tomorrow my UPC will expire and along with that my 500 rs of security with bsnl

MS. PAYAL SHARMA CALLED ME BY PHONE NO. [protected] AND ABUSED ME WITHOUT ANY PROVOCATION. SHE INSISTED ME TO TELL HER ABOUT WHETHER TO KEEP AIRTEL DIGITAL CONNECTION OR OTHERWISE INSTANTLY WITHOUT GIVING ANY TIME FOR THINKING. EVEN AFTER REQUESTING THAT TO GIVE SOME TIME, SHE WAS RUDE AND ARROGANT AND TOLD ME THAT "I AM INTHE PROCESS OF THINKING FROM LAST 6 MONTHS. SHE BEHAVE RUDELY. SHE APPEARS TO BE HIGH HANDED WITH CUSTOMERS. Even my mobile is DND, they call me and wasting time.

Sir, I am Adv. Jatinder Singh Vij an airtel customer, and very disaapointed from the services of company. I have requested them to send me complete details of my bill but no concern has been shown by them after many requests. I number is[protected],[protected]. I request to you to resolve this issue as soon as possible. Jatinder Singh Vij Mandi Gobindgarh Punjab.

Hi, I have been charged internet services from Feb'14 to till date with out any request from my end and still this number is running with internet charges, though i made a complaint. Got a reversal of 250/- out of 800/- when i made a complaint, rest amount will be reversal in upcoming bill. Now when called for a reversal of remaining money the executive saying that we cannot reversal rest amount as your bill amount is not crossing 350/- per month. Request you to please help me in getting back the rest amount. Thanks & Rgds, Vinod [protected]

hello sir, maine apne no. par abhi 4 din pahle 197 ka internet recharge karaya tha, and Rs. 50 ka balance karaya tha, but aaj balance laps ho gaya and internet bhi insufficient balance ata raha hai. plz help me sir no. is [protected]. my alternate contact no. is [protected]. is no. par plz resolution batane ki kripa karein. thank u. Nikhil

HI, I had recharged my Data card for 14/10/2014 for 5GB/Rs/750 ...But later i came to know that the card has not used for couple of months hence that no has been sent out for resale. When i contacted the Airtel customer care they said they can transfer the amount to the working no hence i had given my other no which is [protected] and they said it will be done in 2 days and again i had called the customer care on 16/10/2014 and my call was attended by the airtel representative again i had to Explain the story and then that person said the no has already been sold out hence it is not possible to transfer and they asked me to talk to their senior officer i was waiting on call for more than half an hour but no one has attended it and the call got dropped off.. Again the next day i haw d called and had to explain the same story they gave me one Complaint reference no and asked me to check after 3 days nothing had happened ..Each and every time i had to call and explain the same story to every person again and again for getting my money back ...I have never seen such a worst response from any other network ..I personally feel airtel is having a very worst and poor customer s support and response which i got from your representatives OMG !! only god knows !! So for i had got more than 8 complaint numbers and the sad part is nothing has happended so far. I am begging them like a dog to get to my money back ...During this pregnancy stage i am struggling like a dog to get things done... My mobile got filled with only complaint no's nothing else. PR[protected] this is a complaint no i had registered yest erday but simply they had closed with out any solution ..Please call me on my mobile for further details [protected] ...Let me see how many years you people going to take to get it done!!! Recharged no : [protected] on : 14/10/2014 amount : 750 Plan : 3G - 5GB . I want the 3G amount should be transferred to my alternate no [protected] or transfer it as talk value . I did EC recharge .

sir, i applied for new Sim with CUG PLAN from BAPS.allotted no [protected].i complete all documentary procedure.still no any response from your nodal officer or consultant person.last three months three to four times this type of complain arise and face the difficulty from my devotees.most off time the no of nodal officer Mr prashant Makwana ([protected]) getting Switch off.so pl take immediate action for activate the my sim .from:ASHOK JADAV12/ A, SAHYOG PARKOPP .DEPALA VADINR, ANDH VIDHYALAYASURENDRANAGAR.363001Contect no:[protected] 1) SIM number.[protected]-60499) 2) Complete address of the air-tel relationship center.NR, Hand-loom House .New junction Road. Surendranagar.363001contact No [protected] (3) Date of the submission of the documents.on dtd.[protected] now i hope that pl activate the my SIM as early as possible Thanks to you for good and better reply.Jay swaminarayan

Dear sir, I have Airtel prepaid connection and i recharge my connection with 3G plan (1 [protected]@ 251) on my number [protected] on dated 27/10/2014, but i can't access my 3G net i access only 2G but i paid for 3G plan .I also complaint to your custmer care many times but there is no solution even i register complaint for regarding this but my complaint confirmation reference number also not given by your side .Your executive told that i get an message after some time but i can't get any message regarding complaint number .There is no solution at all .Please resolve my problem as soon as possible.

Respected sir, I have submitted a complaint on my Airtel mobile number with reference no. 58478893 dated on 14 oct 2014 and reference no. 58548494 dated on 20 oct 2014. these complaint were regarding poor 2g GPRS services on 2g network in my home network on given address of : Trilok puri, GMS Road opposite Dron puri, Dehradun Uttarakhand. Since 15 days, my problem is still not solved. I have again made a 3rd complaint on 27 october 2014, but still my problem is not solved. I am a postpaid user and subcribed to 2g plan thus i am not able to get 3g signals according to you impartial rules which restrict a postpaid user to latch on 3g signals while it is allowed to prepaid user. This is also a problem of concern why this kind of discrimination is done with postpaid users only? Rules should be same for both postpaid and prepaid users. If your engineers are not able to solve slow 2g gprs problem on 2g signals in my area then kindly provide me 2g gprs on 3g signals which is running quite well in my area which i have checked on my brother 2g prepaid plan. kindly provide me either good 2g gprs speed on present 2g signal or allow us to latch on airtel 3g signals with capped speed as per your tarrif speeds. Thank you. Sanjay Negi

My Airtel Digital TV customer id is: [protected]. I booked a customer an additional HD settop box on 24th Oct'14 through Airtel the phone (12150) from my Airtel mobile. They told me that the cost is Rs.1815 and I get one month free subscription on by box (and subsequently Rs.250 per month). On 25th Oct'14 - they came and installed the box and the line man collected Rs.1815 and went away. I got a call subsequently from your customer care to confirm the amount and plan. I was told that I'll get one month free service on it. On 23rd Oct'14 - the balance in my account was Rs.320+ However today (28th Oct'14) I find that my airtel connection is disabled b'coz of 'no balance' in my account. I was SHOCKED to find out that you have deducted Rs.310 additional for "BOX NRC" from my account without any intimation or reason. I called up your customer care and registered complaints[protected]Name: Sujith) and 40814645. The executive told me that they'll listen to the recorded conversation of me booking the settop box and refund the money. Some one from finance called me back and said that he cannot refund the money at all. He told me that I was given wrong information - clearly Airtel's mistake. I argued with him on the fault on Airtel's part - but he was RUDE and kept saying that nothing can be done. After a while he just bluntly CUT THE CALL. Airtel has not only wrongfully took my money without any notification, they are also refusing to correct their mistake by providing me a refund and also they are behaving in a very rude manner with the customer. This is clearly a case of deficient service and fraud.

This is furtherance to my following mails chain to Airtel regarding bill discrepancy. There has not been any solution to the issue however my outgoing calls are barred which is causing additional inconvenience, harassment, and loses to me. Kindly look into the issue, Sharada Prasad [protected] ///////////////////////////////////// From: sharada prasad ([protected]@hotmail.com) Sent: 06 October 2014 16:30PM To: appellate.[protected]@in.airtel.com (appellate.[protected]@in.airtel.com); appellate.[protected]@in.airtel.com (appellate.[protected]@in.airtel.com) Dear Mr. Ronit, Thank you for the mail. However, I respectfully disagree with the following resolution regarding the bill discrepancy in my 07-AUG-2014 bill. I again reiterate that I can not pay any data usage charges on this number because this number is used only for mobile calls. Lastly, I am feeling harassed because of the mails and alerts from airtel, moreover my number porting request has been rejected all these all against the law of India. Please let me know my legitimate mobile call usage charges I will pay it happily. I can not pay any thing which is illegitimate. Best Regards, Sharada Prasad ////////////////////////////////////////////// From: sharada prasad ([protected]@hotmail.com) Sent: 17 September 2014 13:11PM To: appellate.[protected]@in.airtel.com (appellate.[protected]@in.airtel.com) Hi, This is furtherance to my mail dated 16/8/2014 below, my plan is for Rs. 249/m and my monthly bill averages between Rs 400 to Rs. 700 per month. I did not request any other services yet I have got this shocking bill, Further I have made several calls to Airtel regarding this but all in vain, as this number is for calls I do not use it for internet because I have a WiFi connection (7GB for Rs. 650 in a month) with me. So I can not pay for any data usage on airtel number because I have never requested for that. Kindly look into the bill and correct it, regards, sharada prasad ////////////////////////////////////////////////////////////////////////////////...⇄ From: sharada prasad ([protected]@hotmail.com) Sent: 16 August 2014 10:23AM To: [protected]@in.airtel.com ([protected]@in.airtel.com) Cc: [protected]@in.airtel.com ([protected]@in.airtel.com) Hi, My plan is for Rs. 249/m and my monthly bill averages between Rs 400 to Rs. 700 per month. I did not request any other services yet I have got this shocking bill, Kindly look into the bill and correct it. regards, sharada prasad

I HAD PAID FOR A NEW CONNECTION THROUGH TELECONNECT OUTSOURSING AUTHORISED PARTNER FOR BHARATI AIRTEL LTD.THEY COLLECTED RS.300.00 (BILL NO.60092)AND SUPPLIED A SIM[protected] WITH MOBILE NUMBER[protected] AND ACTIVATION DIAL NO 59059.ITB WAS FOUND THAT THIS MOBILE NO IS ALLOCATED 2 YEARS BACK TO SOMEBODY.THIS IS A CLEAR CASE OF CHEATING AND BHARATI AIRTEL LTD IS RESPONSIBLE FOR THIS SINCE THEY ARE THE AUTHORISED PARTNERS.THE RESPONSE FROM AIRTEL HELPLINE NO 198 WAS NOT ENCOURAGING.REQUEST IMMIDIETE REFUND, DR.ASHOK NAYAK NAYAK HOSPITAL BANGALORE [protected]

Hi Team, Hope Doing good. Need your help and assistance. Actually I have to raise a complaint on there is no network in my Hometown(Selambagoundanpalayam, Chennimalai town, erode district). There is frequency tower near to my hometown (Pudhupalayam) eventhough we are not getting any network. Not even a single point. So Please have a look and do the needful..It will be helpful if it is done as soon as possible. Right now i am in bangalore. My home town people are moving to other networks because of this issue.Please soleve this as soon as possible. Thanks and Regards, P.Arun Kumar