Airtel Complaints & Reviews

I had two DTH connections from Airtel, which I deactivated in July 14 due to poor customer service. Customer ID is [protected]. At the time of deactivation there was a balance of Rs.2708/- on my account. After regular follow up since July 14, I have not yet received refund of the same. I have provided Airtel with the details of receipt of equipment. Though at the time of equipment recovery their person said that they don't provide any receipt for the equipment recovery. When I refused to hand over equipment without receipt, next day they arrived with receipt and collected the equipment. Please help me to get my money refund from Airtel. Thanks Rushikesh Panse

Dear Sir/Mam, I am a customer of Airtel since last 4 years . Today I have queried about the rate cutter to customer care executive. But i have not got the correct information from the Executive . At that time i have told that if you not given the information so i will get the information from any other executives from the customer care . After all this, today evening i have received a threatening call from the executive on his personal no. i.e [protected], that he will be block my device and deduction my balance every time . So i like to request you kindly do the need full, hence the the customer will get the proper faith with your best services . Thanks & Regards Sujit Ku Rout Mob.: [protected]

called from this number ( [protected]) and said i win the airtel lucky draw bumper prize and said give them 15000(fifteen thousand rupees) and after that more 12000(twelve thousand rupees) i only gave 15000 rupees, but no response after that

Consumers are asked to pay bill (basic call and data). On data, Airtel has been over charging on data to customers (including my no [protected]) based on flat basic data plan in full + on data used on pro rata basis on new plan changed. Instead, it should have been either pro rata based on usage in both old and new plan in 30 days or pro rata basis based on no of days the old and new data plan remained active. On the top of it, the customer care does not highlight clearly on data plan change request that full monthly rental plan will be charged on old active plan plus addition new charges on new plan on pro rata basis will be levied irrespective o[censored]sage in both the plans in those 30 days. Two question: if a customer has not used fully data limit in old plan in a month, why should he pay full monthly amount to Aritel. If he ought to pay as it is fixed rental plan, than on change of new plan, the data usage on new data plan starts from the day of change in new data plan despite positive data pack avaiable in the old data plan for that month. Example: Sept month data plan taken 650 rupees for 3GB ( bill cycle 8 Sept to 7 Oct), Usage of 1.29GB until Sept 16 On Sept 16, data plan changed to 799 (5GB) by customer in view of expected rising usage for that month. Total Data billed = 650 + 610 (21 days pro rata for 799 month rental) This is unfair for customer to pay 1270 for using a total of less than 5GB data in that month, with max 5GB limit. The airtel executives despite understanding the facts, misguides customers on new data plan change request and do not highlight the consequence of paying higher amount for specific usage. They highlight that you will have to pay bill on new data plan on prorata basis, but do not talk about old plan fixed payment nor give any additional data usage facility for new plan taken. I have been using Airtel for last five years, three years in bangalore, but this kind of instances is running for last 1 year, inflating my bills more than 500-1000 each month. Please compensate.

I have bought a phone from flipkartflipkart.com with a bundle offer of 1GB FREE 3G INTERNET FOR TWO MONTHS I have spoken to many of your supervisors till yesterday they assured me that I'll b able tto avaolavailthe offer today by 6 pm and today they say that I am not eligible to the offer saying I have inserted some oother sim ( which is not truetrue) so I request you to provide me with the offer at the earliest you can check the recordings also wwhich you use for quality checking purpose thankyou

Sir, i hav reacharged to airtel no.[protected] through online website paytm. i got confirmation message of recharge sucesful to mobile, but i didnt get the balance... wpould you please check it once and let me inform.. through mobile or mail. thanking you sir, Yours sincerely, Dr.Saran, MDS [protected].

I have paid rs.255 by my sbi netbanking (From my another mobile) today (26.10.2014 by 2.00 p. M.) for 1.25 gb 3g internet to my airtel prepaid mobile no.[protected].

But there is no any response from airtel till now even though the sum of rs.255 has been debited in my sbi sb account and the bankers have sent sms for the successful transaction.

I request immediate action on my above transaction.

Please reply for the same to my mail id [protected]@gmail.Com (Or) to my another mail id [protected]@rocketmail.Com

In anticipation,
Selva kumar r.

This is to inform that I wanted to buy a 3g wi-fi dongle prepaid dongle, instead I was insisted to buy 3g wifi dongle of post paid plan by the representatives of AIRTEL counter at BISTUPUR of Jamshedpur, Tatanagar, Jharkhand. And on their advice about 2 months ago I purchased the dongle worth Rs. 1800 (Approx) along with submitting copies of my address proof and ID proof. I received details my 1 st month rent as Rs. 386.70 and I paid Rs. 400 in the automatic bill payment machine of Airtel in the same said airtel counter. However I could not use this dongle a single day as my connection was never connected by Airtel. Later I visited several times at the same Airtel shop/counter at Bistupur, Jamshedpur, Tatanagar from where I have purchsed the connection and they are not paying attention to my complaints and not taking any action to solve the problem even after several reminders for past one month. Recently 4 days back I again visited the same airtel counter to remind them to activate the connection, they said that the region where I stay no postpaid connection can be given. Thus I insisted them to refund all my money along with the 1st months rent I paid and take back the dongle which they are refusing. I feel cheated and I request you to take needful action to solve the problem or arrange for refund. My Airtel connection no is [protected]

Airtel had deducted my balance of 150 rs, from my main account, from [protected] with out my knowledge, on 25/10/14. When i called customer care they told me to call after 4 hours. Becoz information was not available on their systems. They promised me that they will call back again and let me know about problem. But they didnt called me back. Again i called on 26/10/14, then they said that I have used innternet. But I had not& how they can cut entire amount from my balance with in seconds. I want my balance back to be credited to my account But airtel is refusing to do soooo.

Complaint to [protected]@in.airtel.com Date 21/10/2014 Sub :-Fraud by your representative Mr Rajeev Srivastav who's Mobile No.[protected] Respected Sir, This is to inform you that above name person visited our office situated at S K Patil Mun. Gen. Hospital Daftary Road Malad East on 21/10/2014 who came with bunch of sim cards calling himself as a representative of Airtel mobile company and showed different schemes for government employees one of it was Rs 199/ month (EBU - 199)in which unlimited calling to all mobile, landline, std calls and even local and std sms were also free for one month for prepaid airtel mobile. Since I am a prepaid customer of airtel (mobile no.[protected]) I took that scheme and paid Rs.200/- toward recharge.. He filled form no. MHB 5537278 and gave me the same no receipt .Now he is not responding to my call. The details in my receipt is as follows Receipt No. MHB 5537278 SIM No.13772 Plan EBU-199 I called customer care . representative replied that no such schemes are available in the company and report this matter to higher authority, hence this complaint. There is no value to Rs. 200 in the market but customer is losing trust on company and that makes the difference. Hence company should not appoint such people who can do fraud in the society on the name of company. Waiting for your reply on [protected]@yahoo.com Complaint reference no. is OT[protected] Complaint to - [protected]@in.airtel.com Date – 23/10/2014 Respected Sir Today your senior representative had a talk with me on above complaint reference no. and promised me that he will speak to the concerned fraud person and he will return my amount Rs.200/- back after his (culprit) visit to my office . But after a talk I received two full recharge of Rs 100/- (Total Rs.200/-) which I never asked for. If you cannot provide me the scheme promised by your representative there is no other option of refund of same amount. hence I once again request you to refund the amount at the earliest or else I will lodge the written complaint of cheating against your Airtel Co. representative. to Senior Inspector Of Police, Dindoshi police station, Goregaon West. Complaint ot nodal - Reference number is CEXCL[protected]. As asked by Mr Anil sharma i sent all documents by email on 24/10/2014 at 5.27 pm Sub - Cheating from You Respected Sir I received SMS today at 5.07pm stating that you have activated for full talk time offer for this month and deducted Rs 25 from by balance. But this is to inform you that I was sleeping between 3.00 pm to 6.30 pm today When I was sleeping how can I call customer care and activate for full talk time. If you see my previous recharge details you will find that I have recharged rarely. If I am recharging rarely how can I activate for full talk time for this month. This means that it is cheating from your side. I called customer care at 6.30 pm for the reason, but he could not answer my question and also he was unable to answer the two top up of Rs. 100/- each which you have done purposefully to protect your representative who has cheated me for Rs 200/- by showing fake scheme I hereby request you to deposit Rs 25/- plus calling charges to customer care as it is mistake from your side and deduct Rs 200/ from balance and tell your representative pay me back cash of Rs.200/- which he has collected from me by showing fake scheme. (Refer complaint reference no. OT[protected] as if you cannot give me offer for which you have collected money then you have no right to do top up of same amount without my consent. Waiting for your positive reply or else I have full liberty to move ahead with further legal action Respect your valuable customer Dr Prakash G Kajrolkar Mobile No. [protected] Alt Mobile No. [protected] appellate.[protected]@in.airtel.com Date of complaint – 26/10/2014 Sub - Fraud by Airtel representative & poor respone by your suordidate in handling this case Inspite of giving all the documents, there is poor response from your sub ordinate to handle the complaint. Infact it is observed that they are trying to protect that culprit. Complaint Nobody can carry bunch of Airtel sim cards packets without company's authority. Company must be having record of Name of person whom they have given that series of card. But company is not taking any efforts to find out that person whom they have given bunch of Sim cards . If company is not having record of it then company is responsible for all fraud . Infact I will say that Company is giving support to people who are involved in such crime. & If it is so then mattrer has to be informed to central ministry, Please note Atatched herewith copy o proof for your information and necessary action Please

I have trying since last almost 7-8 days to get my official mail id configured on blackberry device but no result. I have called more than 10 times but every tine I received a different solution but result was the same. My contact number is [protected]

I have activated 28 Rs 3G internet pack. I received a confirmation SMS as " Your Rs 28 Free 100 MB Plan is successfully activated. " Where as its a paid internet plan. But its been mentioned as 'FREE'. Since its been mentioned as Free i want my money back. Or they should avoid using Free in the confirmation sms.

My name murugan parvathy, mobile [protected], yesterday[protected] visited airtel babuji nager, bownpally, show room and purchased wifi airtel 3g device paid cash rs.2100 with post paid connection plan o[censored]nlimited rs.650 per month. While paying cash i asked receipt to executive said, accountant today in leave, insisted me to collect tomorrow, i told them it’s very difficult to come tomorrow because of medchal nearly 24km away from show room. I clearly told them i will not make purchase without bill.. The executive requested me to accept, i believed the reputation of airtel and considered the request. The executive opened the device pack and installed the mini sim with adapter in the device. Instructed me to use after verification call in the alternative number.
I got confirmation in the alternative number and based on that i attended the call. After that i got message in the mobile confirming the device is ready for use. I tried to use in the my pc found sim is invalid.

Morning i planed to visit airtel office and collect the cash receipt unfortunately i unable to give complaint about device issued because of office hours. I went to airtel office by 7pm, complaint the device problem, they taken the device try to open the cover and remove sim from the device, the executive faced lot difficulty to take out the sim. I requested bill receipt and asked for replacement of device did not work. The executive don’t want collect the device and give receipt after collection including the bill/cash receipt under due problem made by executive. I told them please collect device and give receipt so that i can follow-up. Single one in the show room taken up initiate to collect the device and give receipt.

I told them if you are not willing to give cash receipt and accept device for replacement / service then without having working wi-fi i can’t use sim for post paid connection hence i requested them to accept my cancellation of the post paid connection. I struggled more than one hour single one interested in the showroom to understand my problem and totally got upset the way treated the customer. Evidence i recorded the discussion. This complaint is not getting my money back / device replacement just share bad experience with airtel executive. I am not rising complaint against airtel some of executive in the show room wrong approach customer losing faith on good company / misunderstanding the reputation

With reference to above subject, i mailed to airtel about failed transaction of Rs.400 for airtel Digital TV recharge account No.[protected]. I also enclosed bank statement and transaction statement for the said airtel digital TV account.After that i got confirmation from the bank on email about failed transaction.The bank inform me in email that money is transferred to airtel.in. The same email i forwarded airtel on dt.18 Oct-2014. The complaint about this failed transaction is still not resolved by airtel. Hence i am requesting airtel to refund the Rs.400 to my Bank account or recharge with Rs.400 to my bank account.

I am Ajeet Kumar Singh t.v. I. D.[protected] I have recharge Rs.2200 on 4th january 2014 for one year package, but the send sms SERVICES OF YOUR AIRTEL DIGITAL T.V. ID [protected] WILL EXPIRE ON 21/10/2014 RECHARGE IMMEDDIATELY.yet my package will expire on 3th january 2015.

I tried to recharge mobile data net to my airtel number amount is debited from my account but I didn't get recharge here I am furnishing the details. Mobile number : [protected] Transaction Id : [protected] Transaction date :[protected] Transaction amount : 197/- I raised complaint for more than 3 times but they didnt responded I need my money back

I was offered a free data bundle pack of 1GB for 2months. I was informed by the customer care executives of Airtel that the 1 GB monthly data services pack will be automatically continued on my number which will have a monthly rental of Rs250. But when the free bundle got over, the company started applying 0 rental data charges on my number without informing me which lead to an unexpectedly high bill of Rs3444. Had the original Rs250 pack been continued, the bill amount wouldn't have crossed Rs1000 approx. Now, in spite of constant reminders to airtel and also having a word with the senior most executives of airtel delhi- Mr. Pronobeshya, Mr. Samrinder, the issue is not being resolved and there is no response from airtel despite their promise of responding within 48hrs. I request to please get this issue resolved by the company at the earliest. Interaction id: [protected]

It is to submitted that I raised a request of Number Portability on 20th October, 2014 but it was rejected due to some contractual obligation. So it requested to the competent authority to describe the contractual obligation because as per my knowledge there is not any kind of contractual obligation and I already paid my previous bill. Name:: Jatin Mittal Contact Number:: [protected] Alternate Contact number:: [protected] E mail Id:: tushar.[protected]@gmail.com

Today morning i got a message saying "recharge for 144=600 local+STD minutes free. So i recharged it. Later when i made the call i started loosing money from my balance. When i contacted customer care (have contacted them 3 times) they say that the offer should be valid only in tamil nadu. i came to bangalore for my personal work and will be here for a month . They are saying that this wont work in " roaming which they haven't said in that message . i had attached the message here. So please do the needful and take required steps to get back my amount. [protected] this is number.please send the reply to [protected]@gmail.com

At 3.13 PM today (24 Oct 14) my HDFC Savings Account has been debited Rs 350/- for an online recharge of my prepaid mobile number [protected], Txn ID No [protected]. However my mobile has yet been recharged . Please either recharge my mobile or refund the amount of Rs 350/- immediately . Thank you.