Airtel Complaints & Reviews

My name murugan parvathy, mobile [protected], yesterday[protected] visited airtel babuji nager, bownpally, show room and purchased wifi airtel 3g device paid cash rs.2100 with post paid connection plan o[censored]nlimited rs.650 per month. While paying cash i asked receipt to executive said, accountant today in leave, insisted me to collect tomorrow, i told them it’s very difficult to come tomorrow because of medchal nearly 24km away from show room. I clearly told them i will not make purchase without bill.. The executive requested me to accept, i believed the reputation of airtel and considered the request. The executive opened the device pack and installed the mini sim with adapter in the device. Instructed me to use after verification call in the alternative number.
I got confirmation in the alternative number and based on that i attended the call. After that i got message in the mobile confirming the device is ready for use. I tried to use in the my pc found sim is invalid.

Morning i planed to visit airtel office and collect the cash receipt unfortunately i unable to give complaint about device issued because of office hours. I went to airtel office by 7pm, complaint the device problem, they taken the device try to open the cover and remove sim from the device, the executive faced lot difficulty to take out the sim. I requested bill receipt and asked for replacement of device did not work. The executive don’t want collect the device and give receipt after collection including the bill/cash receipt under due problem made by executive. I told them please collect device and give receipt so that i can follow-up. Single one in the show room taken up initiate to collect the device and give receipt.

I told them if you are not willing to give cash receipt and accept device for replacement / service then without having working wi-fi i can’t use sim for post paid connection hence i requested them to accept my cancellation of the post paid connection. I struggled more than one hour single one interested in the showroom to understand my problem and totally got upset the way treated the customer. Evidence i recorded the discussion. This complaint is not getting my money back / device replacement just share bad experience with airtel executive. I am not rising complaint against airtel some of executive in the show room wrong approach customer losing faith on good company / misunderstanding the reputation

With reference to above subject, i mailed to airtel about failed transaction of Rs.400 for airtel Digital TV recharge account No.[protected]. I also enclosed bank statement and transaction statement for the said airtel digital TV account.After that i got confirmation from the bank on email about failed transaction.The bank inform me in email that money is transferred to airtel.in. The same email i forwarded airtel on dt.18 Oct-2014. The complaint about this failed transaction is still not resolved by airtel. Hence i am requesting airtel to refund the Rs.400 to my Bank account or recharge with Rs.400 to my bank account.

I am Ajeet Kumar Singh t.v. I. D.[protected] I have recharge Rs.2200 on 4th january 2014 for one year package, but the send sms SERVICES OF YOUR AIRTEL DIGITAL T.V. ID [protected] WILL EXPIRE ON 21/10/2014 RECHARGE IMMEDDIATELY.yet my package will expire on 3th january 2015.

I tried to recharge mobile data net to my airtel number amount is debited from my account but I didn't get recharge here I am furnishing the details. Mobile number : [protected] Transaction Id : [protected] Transaction date :[protected] Transaction amount : 197/- I raised complaint for more than 3 times but they didnt responded I need my money back

I was offered a free data bundle pack of 1GB for 2months. I was informed by the customer care executives of Airtel that the 1 GB monthly data services pack will be automatically continued on my number which will have a monthly rental of Rs250. But when the free bundle got over, the company started applying 0 rental data charges on my number without informing me which lead to an unexpectedly high bill of Rs3444. Had the original Rs250 pack been continued, the bill amount wouldn't have crossed Rs1000 approx. Now, in spite of constant reminders to airtel and also having a word with the senior most executives of airtel delhi- Mr. Pronobeshya, Mr. Samrinder, the issue is not being resolved and there is no response from airtel despite their promise of responding within 48hrs. I request to please get this issue resolved by the company at the earliest. Interaction id: [protected]

It is to submitted that I raised a request of Number Portability on 20th October, 2014 but it was rejected due to some contractual obligation. So it requested to the competent authority to describe the contractual obligation because as per my knowledge there is not any kind of contractual obligation and I already paid my previous bill. Name:: Jatin Mittal Contact Number:: [protected] Alternate Contact number:: [protected] E mail Id:: tushar.[protected]@gmail.com

Today morning i got a message saying "recharge for 144=600 local+STD minutes free. So i recharged it. Later when i made the call i started loosing money from my balance. When i contacted customer care (have contacted them 3 times) they say that the offer should be valid only in tamil nadu. i came to bangalore for my personal work and will be here for a month . They are saying that this wont work in " roaming which they haven't said in that message . i had attached the message here. So please do the needful and take required steps to get back my amount. [protected] this is number.please send the reply to [protected]@gmail.com

At 3.13 PM today (24 Oct 14) my HDFC Savings Account has been debited Rs 350/- for an online recharge of my prepaid mobile number [protected], Txn ID No [protected]. However my mobile has yet been recharged . Please either recharge my mobile or refund the amount of Rs 350/- immediately . Thank you.

Hi Sir/Madum, This is Shreedhar from Gadag, I would like to know the person who is operating this particular number which is [protected]. By this number we getting offensive massages, picture and some time videos also, as a respect of my and my friend(Girl) its not good. She is worry lot regarding this, if lunch police complaint it harm to her future. With respect of all the things, its better to meet that person and convince him to don't send such kind of massages to any unknown number without her/his permission. So, its my humble requesting you pleas pleas provide such information which related to [protected] this particuler number. Its grat thank full help by you if you gave information. Just think once with respect of a girl and pleas provide me related information. I hope you can understood the problem and you ll surely do help me this matter. Waiting for you replay pleas response quickly for this mail. Thanks regards Shreedhar C. K [protected]

Dear #airtel #airtelDigitalTV I am so frustrated with your so called customer 'care' which has absolutely no care for customers. Please read below and read CAREFULLY to understand what pain a customer has to undergo to become one of your customer:- 1. A new connection purchased on 30 August 2014. Installation pending till 17 October 2014 (please mind the company which claims 24 hour policy is unable to complete 24 DAYS). Every single customer agent on your helpline nos 12150 is "illiterate" and has no idea regarding the current status of the ID and every single person gives a different answer about the same. (ID - [protected]) You can check every single record of the phone calls made to your number from this no ([protected] & [protected]). Even after doing repetitive calls to the customer care no one ever listened. Finally, on 18 Oct 2014 I cancelled the order and I received the payment after due follow ups on 20 Oct 2014. CASE ENDS. 2. Even after such a horrible experience, I trusted airtel and that was the worst mistake I did, I tried to book another connection, as I got a voucher with SAMSUNG for HD+ connection on 1690/-. I, as instructed in the voucher had send an SMS on 54325, and also I received a call next day i.e. 23 October 2014 a verification call, and he took all my details and told me that the connection would be installed in the next 4 hours or so. Patiently we waited for 2 DAYS but despite that no news. Finally frustrated I called customer care and a senior "GURMEET SINGH" told me had no idea again and you will have to book a new connection. Kindly revert with a reply is this the kind of service you give to a customer and not even after sales it is pre sales.

Dear Sir/Madam, My Airtel Mobile Connection detail is as follows:- Name: Sumesh Reddiar Airtel No: [protected] e mail id: sumesh.[protected]@gmail.com State: Karnataka This complaint is regarding my bill details, as per the discussion with customer my reference no: is F[protected]. Earlier I gave a complaint regarding a third party app called ' IPAY' that is not there in my phone and I myself are not aware of, which made a increase to my bill to another Rs.2000 for 2 months and got a negative respond from Airtel team that they are not responsible for any third party app, for that I din't pay my bill from February to April. Also after a false commitment from Manager Mr. Amit Gaddikeri in billing dept that he will waive off this Rs.2000 from the next bill generated and also he said he will give a special consideration to analyse the reason for my excess bill, I got convinced by his words & his friendly approach, I paid the full due on June 11th 2014. Now my complaint right now is my bill only dint got generated for next 3 months from June till August. I repeated called customer care & I requested them to generate my bill as if I wont be able to pay bulk amount. Also I was stranded in Kashmir during the month of September, even I was helping the suffering one there, that may be the reason why in my bill my roaming charge was more, its ok and I dont have any complaint on that. But its a kind a request that I can't pay bulk amount every time. I think I am with Airtel for more than 4 years and I gave a average bill sales of Rs.3000 every month. But Airtel never considered or clarified any of my request and complaint. Please consider this & do the needful to this Platinum Customer. Thanks & Regards, Sumesh Reddiar

I've been using Airtel for quite a while and getting very low download speed @ 2 - 5 kbps at roaming in Nagashettyhalli, Bangalore which is ridiculous. A month have passed watching such a low speed. Somehow I need to complete the data else remaining will be wasted. i am using Jharkhand's sim here in Bangalore.

hi i am Ravina shah, my mobile number is [protected], i am airtel customer since many years. since 3 days my net is not working properly, i called customer care executive but they started arguing with me saying that there is no probl from our end instead of trying to know what problem i m facing... i am fed up with this company, they are proving as if i am lier ... they ruined my diwali and my new year... please help me in resolving this matter i lost my around 30 rs in just calling the customer care executive and at the end the customer care executive are arguing with me instead of listening my problems...and even i recharged my mobile net with around 170 rs and my net is not working...

I have 8 Lines of Landline No. In all they call for Top-up or Broadband. We clearly say no to them. They activate it. We have given them to change the plan details. They took request for Cancellation of the Extra Services. Now getting call stating we will cancel the line. Where as we have given the request for cancellation of all extra services and give refund to us. Have informed Appeallate team since August 21. STill not even one complaint is been resolved. Need to file a Case of Airtel . I have around 200 E-Mail as proof with me. They say different and do thin differently. I have so many problem with Airtel. Once they call can speak. Typing is waste of time. All number having so mnay issues of plan chnage, extra service activites, refund related, plan reversal, wrong decativating of service. The Airtel compnay is best for Rural areas not for City in Chennai. Have been in touch for more then 2 months. No problem is being solved. They are increasing my problem only.

Sir,

My mobile no. Is [protected]. My no. Is ported as on[protected] from Vodafone to airtel. coz of best intconnection. But since 9th of October to till date I have not taken best service of Airtel Internet. i complained many times to customer care executive but no one take it serious and could not solve my problem. Sir, this is humble request to you please check my data service and give me feedback as soon as possible.

Dear Sir, I'm loaded caller tune for my airtel prepaid mobile no [protected] but it has not been loaded on my no. So I contact to airtel customer care Executive on 198. But I don't get solution from there and he cut my phone call without resolve my problem. Balance has been deducted from my SIM balance. So, Plz solve my problem.

Today i have sent 14 nos. local SMS Diwali Wishes to my friends. @ that time my Balance was 55.26 rs./- after sending 16 SMS & rechecked my balance & found 26.26 rs/- against 39.26 rs. Extra deducted amount 13/- rs. will be refund to my acount no. [protected] on war footing basis. Note : 1) As per your norms per SMS charge is 1 rs./- 2) I m not Satisfaction due to u have deduct balance with wrong procedure again & again... Who is responsible for this ? Regards, Rajeshgouda

I was recharging my mobile via paytm on 17th oct. i got the confirmation message after 8 hours stating that your mobile has been recharge. I switched on my data network, but within few mins my blalanced was zero. Than i called to AIRTEL they said data network plan is not activated on your number. But ihave message and mail from my bank saying that 149 rupees deducted from your account. Paytm didn't recharged my number band has done their job. Can i know that where is money gone. Please contact me on my cell [protected]

Hello,

I have made a phone call to a local mobile no. ([protected]) at 21:05 pm . The call duration was 7 mins approx . My balance was 209 rs prior to this phone call, and after the call the balance has reduced to 105 rs . I want to understand why 100rs was deducted from my account for a local call & that too just 7 mins call duration. The local no. that i have called belongs to Mr. Sinkar for any verification .
I request you to kindly look into tghe matter & solve this issue.
Thanks & regards,
Shirish

My Airtel 4G LTE connection is [protected]. I have given my connection closure request on 24th June 2014 against SR no. 58645436. It has been 5 month but the connection is closure and Airtel is keep debiting charges(> Rs 3K per month) from my credit card. Once this fraud came to my notice, I started following up with Airtel but there is no progress instead the charges are keep being deducted till today. I have escalated this matter to all possible channels. Interesting to notice that they promise to get response in 24hrs but the reality is hopeless. They will delay closure connect all possible ways and keep charging from your credit card. If you raise complain, they will never commit about resolution date. I am victim of Airtel 4G LTE connection.Airtel service and support is fraud including data speed. The Airtel executives are lazy, insensitive and unprofessional. My personal recommendation is to be careful with Airtel.