Airtel Complaints & Reviews

Myself Shivam son of Smt. Rekha Sharma. Residence in Ghaziabad. I have an issue/problem regarding my VAS (internet) in my connection/number - [protected] My balance was deducted because of my Auto deactivation pack was automatically renewed without any information Infect i got a message from your side a night before auto deactivation of pack that your VAS will automatically dectivate tomorrow Then today when I was checking my balance than i saw that my balance is deducted. And I call customer care number then they said directly that we can't help you And one person or an employee of you speaking ton was worst and burst my whole mind. And then I speak to another one then he denied to give a call to senior employees. . Today I was fed up with your service Seriously

HiI changed my postpaid plan of another number [protected] to prepaid on Aug23rd, 2014 @ Siverline Network Airtel Show room, Adyar, Chennai, Tamil Nadu. I infrom them that I am not getting bill details to my email-id, they told to fill the application form to update my email id ([protected]@gmail.com). And after that I paid 460/- balance amt and they provide prepaid SIM card and said that it will activate in 3 days and the postpaid will deactivate in 3 days, this what they said to me and I never get my itemized bill details to my email id as well as my postal address.Few days later they call me again and told me to pay 740/- for the balanced amt, I asked for bill details and I changed that number to prepaid. So, later I paid that amt on Sep-13th, 2014 too.So, totally, I paid 460 + 740 = 1, 200/-Still now I didn't get any bill details, I call the customer car 198 and 121 many times, Later All the CARED people told me to meet the Siverline Network airtel showroom and ask the query. So, Again I went there, He checked my bill details and ask me to pay Rs.600/- blindly he is not ready to hear my query and he told "ONCE YOU PAY THEN ONLY IT WILL WORK UNTIL UNLESS WHERE EVER YOU GO NOTHING WILL HAPPEN TO YOU". Even yesterday I talk to 121 CUSTOMER CARED people around 30 mins. At last A person called SUPERVISOR talk to me (Promised me) to activate the prepaid card on Monday 13th-Oct, 2014. but still it is not yet happened.I changed the postpaid to prepaid on Aug 23rd, And the billing period is on 25th of every month. I paid 460/- at that time, then how they charged me 740 for September month and not yet send the bill details. I informed to the so many CARED PEOPLE on THE GREAT AIRTEL, but they have not yet updated and I am still receiving the mail to pay the amt. Last week 16th Oct, they told me it is cleared and you can get new preapid sim in the showroom, So, I went there and again they told me to pay 297/-, which is the rental amt, Still same headache, I tried 121 there and now new story they have started. Later I didn't pay the money and I came back from there. Hope I trust on you !!!

I HAD ON 19/10/14 THRU EASY CHARGE CHARGED Rs 149 FOR INTERNET ACTIVATION. SINCE ACTIVATION MSG HAD NOT COME AND THAT NET CONNECTION WAS NOT THRU, I HAD LOGGED IN THRU YR TOLL FREE NUMBER. BUT AGAIN Rs 149 WAS DEBITED. ON CONTACTING YR CUSTOMER CARE, THEY INFORMED THAT CHARGES CANNOT BE REFUND. THIS IS CHEATING OF PUBLIC. DATA CHARGES FOR SAME PERIOD, SAME CAPACITY CANNOT BE COLLECTED TWICE. REQUEST TO REFUND ATTTITUTE OF CUSTOMER CARE IS HARSH

Dear Airtel !!! Your persons are making fraud with customers..I have received many calls not to port my nimber with other carrier and greeded me that we will offer you the best plans soon. After this I received many calls to migrate this number to postpay and when I was agreed then a airtel executive came to me asked me $ 250 My DL and PAN copy then henceforth till date after 6 days my number is not migrated while say said that your numbe will start within 24 hours but till date nothing nothing happened. My number [protected] . Now I m going to complain this with nodal officer and consumer forum with Bharti Airtel. Now airtel is collecting money like this. They call customers and offer very inerersting plans then deposite 250Rs and then no contacts further.

I have applied for a new Broadband Fixedline connection on Sep 30, 2014. I have been told that the tags are not available in my area so they cannot provide new me connection. But I got a call from Airtel on Oct 15, 2014 and I have been told that the tags are free now and I can take a new connection in the name of my firm. Same day Mr. Rahul (+91-[protected]) came to my office and collected all the documents with Rs. 1000/- as the installation charges. On the next day (Oct 16, 2014) I got a message from Airtel, "We have received your documents. Your installation request 28013115 is being processed and will take approx. 3 working days. Thank you so much for choosing airtel fixedline/broadband. For queries, please call[protected]". Today (Oct 20, 2014) I got another call from Airtel Installation Department and not I have been told that the tags are not available so I cannot take a new connection and my installation charges will be refunded by Cheque within 20 days. But I refused to take the refund. I tried to contact Mr. Rahul several times but he is not picking up the phone or just say "I'll call you in few minutes". But no reply after that. I request you to look into the issue and resolve my issue asap. I am not going to accept the refund as Airtel is at fault. They contacted me as I can take a new connection so now they should provide me a new connection. My CEF No. is 3757621. Please get this done soon as I am waiting for this line for too long. My business suffers as I have to do the printing work for my Firm's promotion but I need to get the Airtel Landline work done before that so I can use that number in printing. Regards, Deepak

the airtel relationship centre in Basaveshwaranagar denies the nano sim card. - 1st person says nano sim is not available - 2nd person says the number starting with 9845 nano sims are difficult to get - 3 rd person has been saying it is out of stock from past two weeks Eagerly waiting for the response I have been honest Airtel customer since 2003 and I am getting these kind of stupid response from your relationship people the customer support is becoming worst day by day for AIrtel. It is so frustrating to have a good smart phone and not able to use it since the Nano sim is not available. email: [protected]@gmail.com airtel number : - +91 [protected]

i wanted to transfer my no from regular to micro sim bt 1st Airtel executives mistakenly given me H2 instead of H1 sim, later they replaced it with H1 micro sim and charged me Extra money, now they are saying that my No [protected] is deleted from system because of SIM No updated on H2 SIM, Again they gave me simple H1 sim and said no will activate on new sim (sim No[protected] H1) now its been 7-8 days my sim is still not activated and always showing "SIM registration failed". In whole process my no is deactivated from past 18-20 days, really sad from airtel customer executives and there ignoring attitude... please help me Activating my SIM and my no [protected] A.S.A.P. My alternative no is [protected]

Iam a satyanarayana reddy my mobile no is :[protected], iam activated date: 12/09/2014 airtel to airtel @ 10/- paisa offer. It is activated but not apply this offer in my airtel bill. Iam contact your customer care 121 but they do not attend the call. Please take this matter seriously. Other wise i will change the another service.

Sir, I complained in morning regarding 3G services and my complaint reference no is PR[protected]. I regret say that without resolving any problem and without consulting me they simply sms me that your Problem has been resolved and given me reference no CMOUD[protected]. Problem is same i did not get 3G Speed while recharging 3G recharge.

Airtel’s online customer care for mobile subscribers is going from bad to worse… Check out their newly ‘re-designed’ ‘My Airtel’ page. For months they had been expressing regret for the ‘inconvenience to our customers’ during their re-designing phase that took several months. And when finally the new page became a reality, it has turned out to be quite inadequate. For example, in the ‘Last 5 transactions’, in ‘Manage Services’ on their new My Airtel page, you can NO MORE view the last five numbers you called. This is atrocious. The purpose is defeated if you cannot view the numbers. Why have they taken them out? The new page just gives the time, date and charge. More important are the numbers. Previously all these details were could be viewed. I call upon the company to restore called five numbers, and if possible incoming 5 calls as well, immediately.

Dear Concern, I had applied the migrate connection from prepaid to postpaid Air-tel Carporate postpaid connection.(Mobile no-[protected]) i had submitted all the revalent document on 19-sep-2014 including connection charge of amount Rs.250 /-. Plan detail are as under which ever i had given:-corp-299 Plan.(1GB 2g data, 600 national calls, 100 local calls, 400 Sms lacal & national) I got a verification call on dated 30-sept...

I activated Airtel night Internet pack Rs. 8 for yesterday. According by the plan I should have able use unlimited Internet from 12 am to 6 am this morning. But I am able to use only 25 MB or something. After that data connection not connecting at all. Already it happens for me 2 times before, first I thought it was a network error, but when I asks some of my friends they also told me they are facing exact same problem.Even Customer care persons told me that there is a problem in this pack but not yet solved by the technical side persons yet (I think its happening around one month) and suggests me to use other packs. So Now I understands that its a trick to consume money from the customer in the name o[censored]nlimited Internet by giving limited pack or a technical problem which is not rectified yet to make more money like that. So I am suggesting my friends that don't use unlimited Rs 8 night Internet plan it's a false Advertisement because its only a 25 MB Limited night Rs 8 internet pack for 12am to 6am. Now I am aware, so I am telling you my friends don't lose your money by activating that plan again until they intimate us that the problem has been rectified.

I got reply from the nodal officer and Appellate Team : As I discussed over the phone yesterday with John Mathew he asked me to visit the Relationship showroom for activation of prepaid No : [protected] I went to Purushwakam branch which is Prince Towers Opp to Abirami mega mall I met Mr shalin who is the branch manager .. As Mr Mathew told me yesterday I have to carry 1 photo and Id proof and address proof for converting the same for prepaid connection but he refused to accept and clearly said that already post paid connection has been activated now we cant do anything ... Without verification call by phone or by sms or by person how this connection I have been sending mails from the day one when my sim got blocked for incoming and outgoing as well now how can You say it has went to market some crap story this completely annoying and disgusting service i[censored] want check my mail dated 03/10/2014 which I have sent to you regarding my sim deactivation .. I got reply from Mr John to give us 48 hours of time so that they will reply to my mail but nothing has happened how coolly You guys say that sim has went to market or false stories i don't want this stupid stories from u . I need My SIM to be activated again with Prepaid number .. Where in no fault of customers side u guys are harassing me to go here and there why the hell i should go ask your representative Mr palani who took the form and asked me o wait for address confirmation without confirming the address how u can block my number . Regards Rahman

Hi, I used AIRTEL broadband service for 4 and half years. My airtel landline number:[protected]. I raised a request to stop my broadband services on 7 Sep 2014. I have done my last payment on the same day. But, my first transaction got failed. After some time, i have done the second transaction and it's successful. Later on i found that money got deducted twice.Below are the transaction ids. My first transaction i.e. Transaction #[protected] got failed but the amount got deducted. My second transaction i.e. Transaction #[protected] is successful and amount got deducted again. As i stopped my service, i have few more money to be refunded back i.e. total of Rs.964/- (including the extra amount as the transaction is failed) is what airtel should refund back. But, i have been asking since 1 month and 13 days and AIRTEL is not refunding back my money. Last week AIRTEL called me and told that cheque did not mailed properly, so they asked my bank account details to transfer it online. But, still no action is taken on the same. Could you take a proper action on the same as they are delaying it intentionally. Is this the service you provide to customers who used airtel for 4 and half years. Moreover, i am asking my money to refund back. Hope you understand. Reference Number of my complaint: 49522594 Please refund back my money immediately. You can call me anytime, if you need any more details. Reference number is having my contact details. Regards, Sanjay

I called customer care this morning to verify a number that had come in. After held up by first rung responder for about 10 minutes the call is transferred to a so called supervisor. This supervisor responses in a most audacious and non caring manner called himself Srikumar or Srinivasan... that too after asking him for his name. He sounded sleepy and quote " tell me what do u want" sort of response. The best part of this is he does not ask for the problem rather talks about how difficult is customer care job... Well i am not sure anyone who is responsible in airtel for all the acclaimed customer service will even come across this complaint or react to it. However its just a hope that some miracle will happen.

MY MOBILE NO.- [protected] I CHECKED MY SPECIAL OFFER ON *121#, A SPECIAL OFFER OF RS. 67- 1GB 2G WITH A VALIDITY OF 28 DAYS ATTRACTED ME. TOO I RECEIVED A MESSAGE REGARDING IT BUT WHEN I RECHARGED MY AIRTEL MOBILE WITH A AMOUNT OF RS. 67, I WAS NOT GIVEN THE BENEFIT AS SPECIFIED EARLIER. EITHER COMPANY SHOULD REFUND MY MONEY OR SHOULD PROVIDE ME BENEFIT AS SPECIFIED EARLIER.

Today i did send a sms 154 to 369, and i got the plan for Internet which says 500mb 3g and 500 mb data of 2g for 30 days. then recharge my number with 154 and i god 399mb 3g and 350 mb 2g data for 21 days. if airtel have changed the plans they why they didnt update on their server. i talked with the senior customer care executive Mr. om sharma. who told me that the plan have been changed and airtel will not refund my rest data as per they said in the sms form 369. Mr. om sharma told me that u can use or u can leav the airtel, u can port out. this was the behavior of a senior executive. so i am using 3 airtel number and all are i am going to port out Number are [protected], [protected], [protected] both number will be ported out in 30 days. first number will be ported out in 2 days. because this happened with me second time.

Hi all, I am very much frustrated from Cheap Service provided by Airtel. I recommend not to go for Airtel Service. Instead go for Any other provider. I applied for airtel postpaid connection on airtel website then I started getting sms that "your number is converted to postpaid, please constant no: "Some number"". But my number was in prepaid only. Then I contacted that number and then a lady took my address for document collecting. I have given the document from 1 week and still my number is not converted into postpaid. I have called 1000 times to them but still no solution. My Number is [protected]. At last today finally they have converted my number to postpaid and I am calling for verification but some mistake in the building number has been done by store guys and now they are not activating my number in spite I gave all the detail correct. They want me to collect wrong information from store and give them for activating. They are asking me to go to airtel store. I am really frustrating from the service. My number is dead from today morning and there is no hope that it will be on till monday/tuesday until correct address is update by people.

My name is Bruhan and i need help with the activation of my airtel SIM #[protected] Airtel Executive Mr. Avi came to me and collected the documents for a new connection. It is being almost a week the SIM is not activated and he too is missing. His number is Switch off.His number is[protected] For first couple of days he was reachable but now he is no more reachable. Please help. My contact number is [protected]

I am outside of India and company issued my number to one other person. I am using the same number from last 6 years and also did not asked Airtel to close it. How can that be possible by such a big Company? I am really worried as it is my number from last 6 months with all the important contacts etc stored. This number was the only number that I have. So everywhere this number is distributed by me. I went to the Airtel office and they said that you and the one who got my number resolve the issue at their own. We cant help. I am really worried and also frustrated. I dont know wbt the other person and is scared if he can use some information that he should not. Please support. And the worse part of the situation is that I am still not at my home. This is my father no. [protected]. He is trying to get it resolve but I dont know what will he be doing.