Dec 05, 2014
Updated by Loganathan Natarajan [protected]Replied Message[protected]
From: nodalofficer.[protected]@in.airtel.com
To:
Sent: 25/11/2014 02:34:08 PM
Subject: Re: FWD: MOBILE PORTABILITY -9550224XXX
Dear Mr. Natarajan,
This is in reference to your email dated 20th November 2014 regarding service related for the airtel mobile number 95502244XX.
airtel regrets the inconvenience you have experienced.
We regret the delay in response.
We are working with your concern and it will take 48 working hours.
Please visit our website www.airtel.in for a range of products and services.
Kindly bear with us.
Warm Regards,
$Username$
Appellate Office
bharti airtel limited
[protected]Original Message[protected]
From: l
To: nodalofficer.[protected]@in.airtel.com
Cc:
Sent: 20/11/2014 12:12:31 PM
Subject: Fwd: MOBILE PORTABILITY -9550224XXX
FYI..
The unique porting code will be expire today. Am not sure what is happening at
your end. Could you please let me know the status. Thanks
Regards
Loganathan Natarajan
[protected] Forwarded message[protected]
From: Loganathan Natarajan
Date: Wed, Nov 19, 2014 at 6:36 PM
Subject: Re: MOBILE PORTABILITY -[protected]
To: nodalofficer.[protected]@in.airtel.com
Hi,
Could i get status update on this?
If something is pending/not possible from your end, please give an update to
the customers else please return/handover the deposit and documents that are
collected. Thanks
Regards
Loganathan Natarajan
On Tue, Nov 18, 2014 at 10:46 AM, Loganathan Natarajan
wrote:
Hi Arvind,
Any update on this? Could you please let me know the Status. Thanks
Regards
Loganathan
On Thu, Nov 13, 2014 at 1:30 PM, wrote:
Dear Mr. Loganathan,
This is in reference to your email dated 12th November 2014 regarding MNP issue
for the number 9550224XXX.
airtel regrets the inconvenience you have experienced.
We are working with your concern and it will take 48 working hours.
Please visit our website www.airtel.in for a range of products and services.
Kindly bear with us.
Yours sincerely
Arvind B
Nodal Office
bharti airtel limited
Dec 26, 2014
Updated by Loganathan Natarajan [protected] Forwarded message[protected]
From: <nodalofficer.[protected]@in.airtel.com>
Date: Sun, Dec 14, 2014 at 2:00 PM
Subject: Re: FWD: MOBILE PORTABILITY[protected]XX
To:
Dear Mr. Loganathan,
This is in reference with your email dated 09th December 2014, your concern regarding MNP for the airtel mobile number[protected]XX.
Our sincere apologize for the delay in reply.
Basis your email regarding number MNP issue, we would like to inform that please consider this as interim response and acknowledgment of the email received. We are following up with the concerned department for a speedy resolution of your issue. Hence our team will revert you with an update.
airtel regrets for the lapses happened.
Our effort has always been to provide enhanced customer experience, we request you to write us back, if you come across any issues in future, so that, we may further follow up on the same and work towards resolving the issue.
Thank you for choosing airtel!
Customers touch points:
Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7
Level 2: Nodal Team: Nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday.
Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday
Regards,
Priyanka.
Yours sincerely
Priyanka M
Appellate Office
bharti airtel limited
On Tue, Dec 9, 2014 at 12:33 PM, Loganathan wrote:
Hello,
Could i get status update on this?
How long will it take to reply for this email? what kind of service you are providing? What the hell going on?
Rs. 300 is not a big deal for me, eat it. That is my tips for Airtel, .. you cheat. Nonsense...
Regards
Loganathan
On Mon, Dec 8, 2014 at 7:24 PM, Loganathan wrote:
Hi, Any update on this? Its more than 48 hours, since how long will it take?
Regards
Loganathan
On Fri, Dec 5, 2014 at 9:43 PM, <nodalofficer.[protected]@in.airtel.com> wrote:
Dear Mr. Loganathan,
This is in reference to your email dated[protected] regarding port in issue for the number 95502244XX to airtel.
airtel regrets the inconvenience you have experienced and apologize for the lapses.
We have received your mail and we verified your account and gone through the details and are working towards resolving the problem. So kindly give us a maximum of 48 hours will get back to you soon.
Please bear with us!
airtel appreciates your business and always welcomes your suggestions/feedback.
Yours sincerely
Dinesh B
Appellate Office
bharti airtel limited
[protected]Original Message[protected]
From:
To: nodalofficer.[protected]@in.airtel.com
Cc:
Sent: 05/12/2014 02:21:53 PM
Subject: Re: FWD: MOBILE PORTABILITY[protected]XX
Could i get status update on this?
Regards
Loganathan
On Thu, Dec 4, 2014 at 11:58 AM, Loganathan
wrote:
Hi,
I know the rules and the policies, I agreed upon that and requested for Mobile
portability and i don't want to argue with you guys any more.
Please use the porting details and convert my current mobile no to airtel ASAP.
Unique Porting code : VA484482 (valid till 19/12/2014)
Regards
Loganathan
On Wed, Dec 3, 2014 at 6:25 PM, wrote:
Dear Mr. Loganathan,
This is in reference to your email dated 20th November 2014 regarding MNP issue
for the number 95502244XX
airtel regrets the inconvenience you have experienced.
We regret the delay in response.
As discussed over the phone on your number 95502244XX, we would like to inform
you that we have cross verified your account and have gone through the details
and as on 09th of October 2014, 90 days period is not yet completed as per the
process.
We are delighted to know of your intent to avail our services!
Below are some terms you would be required to fulfil to ensure that your port
in request is not rejected by your existing operator:
* Your connection should be held with existing operator for a minimum period of
90 days.
* There should not be any outstanding amount payable with your existing
operator. * There should be no pending/complaint/case in court with regard to
your number
* You can port in your number only within the circle
* Your number should not be under contractual obligation with existing operator
e.g. company owned company paid accounts
* There should not be any ownership transfer request in process for said number
Steps to port in to airtel are enclosed below for your reference. If at any
point you require assistance, you may also call[protected] or visit
http://airtel.in to know more on MNP.
1. Generate Unique Porting code (UPC) by Sending PORT < Space> and your no> and send it to 1900. E.g. PORT 9810XXXXXX.
Charges of text are applicable as per tariff plan opted by you.
You will receive an auto revert message from 1901 giving an 8 digit alpha
numeric unique
porting code along with an expiry date.
2. Once UPC obtained, you have to approach the new service provider of your
choice and obtain CAF (Customer Application Form) and porting form.
3. Submit the duly filled CAF and porting form along with documents listed
below to a nearby retailer or airtel relationship centre (ARC)
Photo Id Proof/Residence proof/1 photo/PAN Card/Form 16/Last bill copy in case
of postpaid number. Port in charges of Rs.19/- would apply.
4. Please note the above exercise is to be completed before the expiry date of
mentioned along with the UPC.
5. Obtain new SIM card from our airtel relationship centre.
6. We will take 7 days to process your Port-In request. (Sunday is non-working
day). During this process, you will be able to use your mobile phone as usual.
We will keep updating you via SMS on the progress made and intimate the date
and time of porting on your mobile phone so that you can replace the old SIM
with the new SIM. There will be a black- out for only 2 hours (during which
time you would not be able to use any mobile service on your number) and the
same will be communicated to you through an SMS.
Thank you for choosing airtel.
We hope that we have been able to assist you suitably.
Please do write in for further assistance
Customer touch points:
Customer touch points:
Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7
Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working
hours: 9:30 AM to 6:30 PM: Monday to Friday.
Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]),
working hours: 9:30 AM to 6:30 PM. Monday to Friday.
Warm Regards,
$Username$
Appellate Office
bharti airtel limited
"If you are not satisfied with the resolution of your complaint, you may
contact Appellate Authority with the SR number. Please click on
http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate
Authority details
[protected]Replied Message[protected]
From: nodalofficer.[protected]@in.airtel.com
To:
Sent: 25/11/2014 02:34:08 PM
Subject: Re: FWD: MOBILE PORTABILITY[protected]XX
Dear Mr. Loganathan,
This is in reference to your email dated 20th November 2014 regarding service
related for the airtel mobile number[protected]XX.
airtel regrets the inconvenience you have experienced.
We regret the delay in response.
We are working with your concern and it will take 48 working hours.
Please visit our website www.airtel.in for a range of products and services.
Kindly bear with us.
Warm Regards,
$Username$
Appellate Office
bharti airtel limited
[protected]Original Message[protected]
From:
To: nodalofficer.[protected]@in.airtel.com
Cc:
Sent: 20/11/2014 12:12:31 PM
Subject: Fwd: MOBILE PORTABILITY[protected]XX
FYI..
The unique porting code will be expire today. Am not sure what is happening at
your end. Could you please let me know the status. Thanks
Regards
Loganathan
[protected] Forwarded message[protected]
From: Loganathan
Date: Wed, Nov 19, 2014 at 6:36 PM
Subject: Re: MOBILE PORTABILITY[protected]XX
To: nodalofficer.[protected]@in.airtel.com
Hi,
Could i get status update on this?
If something is pending/not possible from your end, please give an update to
the customers else please return/handover the deposit and documents that are
collected. Thanks
Regards
Loganathan
On Tue, Nov 18, 2014 at 10:46 AM, Loganathan
wrote:
Hi Arvind,
Any update on this? Could you please let me know the Status. Thanks
Regards
Loganathan
On Thu, Nov 13, 2014 at 1:30 PM, wrote:
Dear Mr. Loganathan,
This is in reference to your email dated 12th November 2014 regarding MNP issue
for the number 95502244XX.
airtel regrets the inconvenience you have experienced.
We are working with your concern and it will take 48 working hours.
Please visit our website www.airtel.in for a range of products and services.
Kindly bear with us.
Yours sincerely
Arvind B
Nodal Office
bharti airtel limited
[protected]Original Message[protected]
From: To: nodalofficer.[protected]@in.airtel.com
Cc:
Sent: 12/11/2014 04:31:07 PM
Subject: Mobile portability -9550224XXX
Hello,
I am very much disappointed on your customer care service. This is really
ridiculous. I would like to share the experience/ issue that I faced over last
month till now.
I got a call from one of your colleague named as ¿Laxmin ¿ [protected]¿ on 8th
October 2014 and she explained about the airtel postpaid offer and I agree to
go with one of the postpaid plan, upon that your representative ¿Venugopal -
[protected]¿ step by to Raheja mindspace (office) and collected all the
necessary documents with security deposit of Rs.300 on 9th October 2014 to
convert my Vodafone network to airtel network with postpaid connection (Mobile
portability), He handed over a SIM card on the same day (details furnished)
SIM #[protected]
I wait for couple of days, didn¿t get any update/response from your team, so I
decide to call them to get the status update. From that day onwards I used to
give a call to ¿Laxmi¿, as usual the response was poor and she asked me to give
all to ¿Shravan¿, his way of speaking is rude and not ready to pick my call
anymore and most of the call are redirected to others.
Finally one day LAXMI answered my call and stated that my portability been
rejected and she try to convenience me in such a manner and asked me to resend
the scanned document to her personal ID [protected]@gmail.com ie)on 5th November
2014 and finally I thought of giving a last try and sent the document¿s once.
It¿s already a month time, no positive response from your end, Please find the
same in the attachment.
Now am trying to call every day and they are not responding to my call. Since
they are not ready to provide the status update on this. If someth
This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
Hi,
I know the rules and the policies, I agreed upon that and requested for Mobile portability and i don't want to argue with you guys any more.
Please use the porting details and convert my current mobile no to airtel ASAP.
Unique Porting code : VA484XX (valid till 19/12/2014)
Regards
Loganathan Natarajan
On Wed, Dec 3, 2014 at 6:25 PM, <nodalofficer.[protected]@in.airtel.com> wrote:
Dear Mr. Loganathan,
This is in reference to your email dated 20th November 2014 regarding MNP issue for the number 9550224XXX.
airtel regrets the inconvenience you have experienced.
We regret the delay in response.
As discussed over the phone on your number 9550224XXX, we would like to inform you that we have cross verified your account and have gone through the details and as on 09th of October 2014, 90 days period is not yet completed as per the process.
We are delighted to know of your intent to avail our services!
Below are some terms you would be required to fulfil to ensure that your port in request is not rejected by your existing operator:
* Your connection should be held with existing operator for a minimum period of 90 days.
* There should not be any outstanding amount payable with your existing operator. * There should be no pending/complaint/case in court with regard to your number
* You can port in your number only within the circle
* Your number should not be under contractual obligation with existing operator e.g. company owned company paid accounts
* There should not be any ownership transfer request in process for said number
Steps to port in to airtel are enclosed below for your reference. If at any point you require assistance, you may also call[protected] or visit http://airtel.in to know more on MNP.
1. Generate Unique Porting code (UPC) by Sending PORT < Space> and your <Mobile no> and send it to 1900. E.g. PORT 9810XXXXXX.
Charges of text are applicable as per tariff plan opted by you.
You will receive an auto revert message from 1901 giving an 8 digit alpha numeric unique
porting code along with an expiry date.
2. Once UPC obtained, you have to approach the new service provider of your choice and obtain CAF (Customer Application Form) and porting form.
3. Submit the duly filled CAF and porting form along with documents listed below to a nearby retailer or airtel relationship centre (ARC)
Photo Id Proof/Residence proof/1 photo/PAN Card/Form 16/Last bill copy in case of postpaid number. Port in charges of Rs.19/- would apply.
4. Please note the above exercise is to be completed before the expiry date of mentioned along with the UPC.
5. Obtain new SIM card from our airtel relationship centre.
6. We will take 7 days to process your Port-In request. (Sunday is non-working day). During this process, you will be able to use your mobile phone as usual. We will keep updating you via SMS on the progress made and intimate the date and time of porting on your mobile phone so that you can replace the old SIM with the new SIM. There will be a black- out for only 2 hours (during which time you would not be able to use any mobile service on your number) and the same will be communicated to you through an SMS.
Thank you for choosing airtel.
We hope that we have been able to assist you suitably.
Please do write in for further assistance
Customer touch points:
Customer touch points:
Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7
Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday.
Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday.
Warm Regards,
$Username$
Appellate Office
bharti airtel limited
"If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details
[protected]Replied Message[protected]
From: nodalofficer.[protected]@in.airtel.com
To:
Sent: 25/11/2014 02:34:08 PM
Subject: Re: FWD: MOBILE PORTABILITY -9550224XXX
Dear Mr. Natarajan,
This is in reference to your email dated 20th November 2014 regarding service related for the airtel mobile number 95502244XX.
airtel regrets the inconvenience you have experienced.
We regret the delay in response.
We are working with your concern and it will take 48 working hours.
Please visit our website www.airtel.in for a range of products and services.
Kindly bear with us.
Warm Regards,
$Username$
Appellate Office
bharti airtel limited
[protected]Original Message[protected]
From: l
To: nodalofficer.[protected]@in.airtel.com
Cc:
Sent: 20/11/2014 12:12:31 PM
Subject: Fwd: MOBILE PORTABILITY -9550224XXX
FYI..
The unique porting code will be expire today. Am not sure what is happening at
your end. Could you please let me know the status. Thanks
Regards
Loganathan Natarajan
[protected] Forwarded message[protected]
From: Loganathan Natarajan
Date: Wed, Nov 19, 2014 at 6:36 PM
Subject: Re: MOBILE PORTABILITY -[protected]
To: nodalofficer.[protected]@in.airtel.com
Hi,
Could i get status update on this?
If something is pending/not possible from your end, please give an update to
the customers else please return/handover the deposit and documents that are
collected. Thanks
Regards
Loganathan Natarajan
On Tue, Nov 18, 2014 at 10:46 AM, Loganathan Natarajan
wrote:
Hi Arvind,
Any update on this? Could you please let me know the Status. Thanks
Regards
Loganathan
On Thu, Nov 13, 2014 at 1:30 PM, wrote:
Dear Mr. Loganathan,
This is in reference to your email dated 12th November 2014 regarding MNP issue
for the number 9550224XXX.
airtel regrets the inconvenience you have experienced.
We are working with your concern and it will take 48 working hours.
Please visit our website www.airtel.in for a range of products and services.
Kindly bear with us.
Yours sincerely
Arvind B
Nodal Office
bharti airtel limited