Airtel Complaints & Reviews

I am using a airtel prepaid no [protected]. But while I am roaming in patna i am not be able to make call as well to receive call in my airtel no. I am also not be able to use data service and SMS service from my airtel no although at the time of sending message and data balance is deducted from my phone. If this thing is not going to resolve I am going to launch direct complain at TRAI.

Hi Team, I didn't receive any message when my data usage reached 1024 MB. You are suppose to message me while reaching the maximum data usage. Details: Received message on Saturday 04-OCT, that You have used approx 879.68MB of 1024 MB Later, I received the message after crossing the maximum limit. Monday 06-OCT: that you have used 1107.66MB of 1024 MB. Why there was more delay in sending the message alert that I have reached the 100% usage of data plan. You want to charge the customer, by not informing them. I won't pay for the extra usage money. Need this to be resolved ASAP. Regards, Sreenivasula Reddy [protected]

Dear team,

I chinmaya dalar using airtel number [protected] which has portability form videocon. I came to konw that from 06/10/2014 my number is dead then i complaint in prabhadevi mumbai airtel store they said your number is deleted our system after 24hrs will resolved then next day i go to airtel they said not resolve give another 48 hrs then matter not resolved they said you come with document for reinstate of this number they i g to store they said come with pass port size photo small photo not allowed after to days today they said your number is mnp number will not active & customer care said same thing we don't have any update we can not see your number in our system

What should i do please help should it reactivate or i will go with another service provider

Regards,
Chinmaya dalar
[protected]

Sir I am using airtel prepaid sim [protected]. I called customer care on 14th of october, 2014 and requested them to tell me about the gprs packs offers on my no. She told me to get 199 gprs pack as I was eligible for 3gb data in this pack as an offer. I asked her whether I will get this offer if I will get this pack activated from their end by deducting my balance from the main account. I was told that I will get the benefits as per 3gb offer. I requested her to activate the pack.But even after two days I didn't get the data as per the offer and only 2gb was given in my account. I have even registered a complaint on customer care but they are not giving me the additional 1gb data. You are humbly requested to get me my additional 1gb data as per my offer. Thanks Ashish Sangra contact-[protected], [protected]

Dear sir / madam Regarding above Subject, i am recharged the Rs 449 for 3G plan on 27.09.2014 through the internet bank (SBM) but recharge is not Succeeded and the amount is deducted in my account and is not credit back till date i.e 16.10.2014 Please check the Details and credit as early as possible, Txd : 731156 date : 27.09.2014 Time: 3.42 PM Regards jagadeesha B S

Res sir, I had submitted request for prepaid recharging of my mobile No [protected] through net banking on dtd 15.10.14 at 8.32.30 a.m .For which the Airtel TXN. ID is [protected] & SBI TXN ID Is IGOOBQEKBO . The said amount is deducted from my bank A/C through net banking but neither mobile is recharge nor deducted amount is refunded in my SBI Account. please refund my Rs. 150 in my account & reply the cause of delay of this refund. . DEEPAK KUMAR VERMA, GWALIOR e-MAIL id ---- [protected]@yahoo.com

I have purchased airtel gprs pack of Rs. 19/- while scratching it, i have lost some digits of its pin number, please send me its recharge pin, i am sending you details of card. Serial No. [protected] Pin Start form - 6293 Card Date - Mar 2014 TO 2016 My Mobile Number is [protected]

Being consumer of Airtel prepaid, me, my family members and many of my neighbours Since August 2014 are repeatedly complaining Airtel regarding Network Problem. Always we get the same response as "Airtel person will visit your area". Instead of cheating consumers, please let us know how to change the network with having the same number. Area: Sarjapur Signal, Suncity - Genesis Apartments, Ibblur, Bangalore

I have this postpaid plan of airtel 2 months and on 10th October i paid my bill 432 which has been declined by them and again i paid 432 rs ...according to the rules my earlier amount should be refunded and it should reflect in my credit card but to my shock they told me that they will adjust that amount in my upcoming bills but when i resisted they told me to wait for 22 working days i.e 1 month .What the hell is this ??? my reference number is 58497267

I have sent a mail for activate the Internet plan on other Airtel no. By mistake I have mentioned my Airtel no in subject line. Instead of reading full mail (mail Portion) Airtel service specialist deactivated my current data plan and activated the plan which I have mentioned on subject line. When I connected to 121 they have told me my old plan not been given to you now. I totally agree that mistake done by me with the mentioning my no. In subject line BUT the mistake have been done by Airtel also, they have not read my full mail, if in mail there are two Airtel numbers are mentioned then they have to revert for confirmation or hold the activity. Now 121 staff not entertain me about on this & I have lost my 3g Airtel plan.

Hello sir,

Please block my sim. My phone number is [protected]. I have lost my mobile and the sim is still active. Please do the needful and kindly send a confirmation mail back to me to my email id [protected]@gmail.Com.

Thanks,
Sourabh kanti de

My name: m. Yokesh. I am studying engineering in madurai.

I have bought a new prepaid airtel sim for rs:120. The dealer informed us that i will be having 3month rate cutter package (Airtel to airtel-10p/min and airtel to other - 30p/min). Thats what i was informed, and i got no information about "the frc and only if frc is done, the rate cutter package will be available". I bought the sim and it didn't get activated for 4 days, although i tried for activation. Then i went to the dealer and asked about activation, he told that he tried to call me 3 times but he didn't get connected (Actually i didn't receive any calls from him or from unknown number calls, it may be due to network problems). Then he asked for another proof and i gave him the proof and then activated it. For 3 days i didn't use the sim, as there is no balance. As i was not informed about frc i didn't wait for the frc. After 3 days i top-up ed my card for rs:100 in the same shop (Dealer) where i bought sim. When i asked him to top-up he didn't say ask me anything about frc or plans, whether it is activated or not. I thought that after i recharge my card, i can use the sim with the plans informed. So recharged and used it. On 13.10.14, i made first call for 28 mins to another airtel sim and i was charged 28 rupees instead of 2.80rs. Immedietely i went to the dealer and asked for this. He told me that the first call always be charged for 1rs/min, then immedietely i made another call infront of him and showed the charged amount, it was again 1rs/min. At that time he didn't say anything about frc or plans. He just checked through his phone and told me that your plan is correct but he don't know about this problem, and told me to ask to customer care. Next day i asked to customer care and i was informed that there is no such a plan, your plan is 1rs/min. On 14.10.14 when i asked this to the dealer, he said that he is not responsible, ask to main office or customer care, and told that he was just a seller. Then today (15.10.14), i went to him and asked for the reason i was charged unwantedly and asked him for my balance money excluding the talked time with offer. He didn't answer me in proper manner. He said that i had to wait until i got frc. Should i wait for 1 year, if it took about 1year time? He is answering me in anger manner and using improper words that dissatisfy me and making me anger. His speach is not good, proper and responsiblely. Only today, he is taking the speech about the frc, before that he didn't. What is this? Is he cheating me to sell the sim without knowing anything about it? I am feeling that i am getting cheated by airtel groups (From dealer to customer care and nearby office). Everyone says "i am not responsible", then who the "hell" is responsible for this cheating. The dealer speaks stupidly and says that i am speaking stupidly. I was selled sim with improper information about the plan, and after the problems were found, i was serviced and cared improperly by every helplines (Dealer, near-by office, customer care). Now the dealer says me to bring the proof and 20rs to get another sim with same plan. Then what about the persons whom were given with this as my number? And what about my 100rs top-up?

Area i'm living: d. S. P nagar, bye-pass road, madurai-10.
My airtel number: [protected].
Dealer address : sri meenakshi mobile, chokkalinga nagar, madurai-10.
Near-by office: airtel cellular office, bye-pass road, madurai-10.

Dear Sir, / Mam, First of all let me tell you your hello tunes are really good. Having Said that i want to bring into ur notice that my mother age 59, uses Airtel prepaid card mobile no: [protected]. (DND is active) On 10 Sept 2014, while she was in Hyderabad, she received a SMS saying "Thanks for downloading Muskurane as your hello tune you have been charged 15 Rs for 90 day". which for obvious reasons she has not asked for. we took it lightly. Then on 10th Oct 2014 one more SMS came for AZ-CVHTUN saying, "your hello tune subscription has renewed 6 Rs for 5 days. then today again we received "your hello tune subscription has renewed 36 Rs for 30 days". on top of it you have also deducted some amount towards advance talk time (which we never asked for). Because of all this today her balance is 0.01 Rs. Please justify this events. I tried calling 121 to talk to your customer care executive but they are not responding so unfortunately i have to write this mail to you. I have all the SMS's saved in my mothers phone. Kindly explain what is happening?

My Air Tel no is [protected], on 15.10.2014 in their daily pack service, i have activated 12min free STD/local, confirmation SMS for pack had been received at 10:26 AM after that I made a local call at 10:30 AM duration of call was 16min and 12 sec company has detected Rs 17 for the same without giving free 12min local benefit. I called on complaint no 198 to Air Tel on same day from 17:50 to 18:30 for unauthorized deduction but their executive don't want to understand this simple problem. I humble request to Air Tel to please look into the matter and credit the unauthorized deducted amount in my balance and also educate their executive to how to deal with customer.

I have purchased airtel Top-Up Recharge of Rs. 50/- while scratching it, i have lost some digits of its pin number, please send me its recharge pin or recharge my mobile number, i am sending you details of top-up card. Serial No: [protected] Secret Pin: ***[protected] My Mobile No: [protected]

Rs. 380/- (190+190) 02 times online recharge paytm company site on 24/09/2014 on Mobile No. [protected] but not successful recharge and Rs. 380/- deducted my saving bank account. So in this regard already been complaint Airtel Company & Paytm Company but not good reply.So request Rs. 380/- my money refund in bank account SBI - [protected] immediately and any type discussion to my other contact mobile no. [protected] please.

Hi Team, I am not able to make or receive calls from last night on my airtel connection ([protected]). The worst part is that i am a working person who is operating through home (work from home). My entire coordination based on Telephonic communication and due to this issue i am not able to work from today's morning and Today i have a urgent work with a dead line in a company. They will mark a escalation for this. And what airtel support Executive's did. They replied me in the morning when i called over there that Sir we are not having supervisor on the floor right now you can call us after 10 am. I thought airtel support is a 24*7 service for the airtel users but today i got to know that they are also like branded outlets as i heard that supervisor will available after 10 am. not only this second time when i called they disconnected my call by putting the phone on hold and 3rd time when i called they didn't even ask that for which number i want to file a complained and directly escalate the call to the supervisor level. I believed that i am using this network from last 5-6 years back but today i really surprised that we people are nothing because there is no instant solutions for the valuable customers. Airtel needs to compensate for my today's loss. and i don't want to continue with airtel network it was a good experience with them. Tanuj Sharma Microsoft Anti-Piracy (RSMS) M: + 91 [protected] |

Airtel yet again makes an attempt to cheat us. Somebody from my office called the Airtel Customer care to cancel my activation of Static IP address but he was told that since we are 2 days late from the billing date we will be charged for that month. Ok so then he said that since you are going to charge us for it we might as well use the service for this month. Now here comes the twist. Then he was informed that to reactivate the service now we have to pay Rs 5000 again. Now is this some kind of joke? I have the audio conversation recorded and can be heard here - https://soundcloud.com/tripti26/airtel-is-a-fraud-company. I would request somebody senior from Airtel to contact me to get this issue resolved ASAP

Hi, This is the reference to many calls and e-mails of airtel customer care. None can able to resolve my problem regarding my Airtel no.[protected]. First of all I received a call on 09/10/2014 and they told me my credit limit which is Rs. 2, 000/- over due to excess use of internet. I asked them you should call me that time when my internet plan was ended not when my credit limit was over it is really painful. You people can call daily for hello tune le lo ye plan le lo wo plan le lo but not can when your customer is going in loss. Even I request them for waiver of Rs. 300/- out of Rs. 1100/- from current month bill and paid Rs. 800/- on same day. Same day I called to customer care on 121 and I request them please activate 1 GB internet Rs. 250/- 3G data pack in my mobile and they activated but when I was unable to use it I called them again on 14/10/2014, this time I was shocked…!!! I saw Airtel is cheating to me…!!! Your customer care executive told me your internet service has been block due to excess uses…!!! I was surprised I could not able to use single kb data out of 1 GB plan and my internet service blocked…!!! And again he gave me the biggest surprise that my current bill is going on Rs. 4600/-. How is possible boss..!! My credit limit is only Rs. 2000/- then how can reach my bill 4600/- if it is increased by you then who told you for increasing it..?? And when my internet service was blocked then why your customer executive activated 1 GB 3G plan Rs. 250/-…??? This is all wrong practice doing by Airtel. Please call me on my alternate Airtel no.[protected].

Dear Sir, Iam having a post paid CUG connection since one year Name of the company: UNION BANK OF INDIA My Name: VAZRALA RAMAMOHAN REDDY Employee No; 274651 Mobile No: [protected] On retirement I approached Airtel Relationship centre at Kukatpally, Hyderabad on[protected] witjh an authorisation letter from my Employer UNION BANK OF INDIA for conversion in my personnel name. I have submitted all the necessary documents.They have accepted my application and informed me that it will be activated in 24 hrs. My connection disconnected at 11.00 PM on[protected]. Address verifcation has been done on[protected].when enquired with 121 i was told the connection could not be restored because of Sunday and it will be resumed with in another 24 hours. nothing was done. I again visited Customer care centre at Kukatpally, Hyderabad on[protected]. I was made to wait for 2 1/2 hours keeping on assuring me the connection is gettiing restored. Finally they said it is not possible for them and obtained a fresh set of documents from me. They have given a new SIM card with the same old Mobile No and assured me the connection will get restored by evening. When I requested repeatedly to see the Manager of the centre, I was denied Interview with him. Nor he did bother to come out to find out the matter. The only person who was trying to me was Mr Prabhakar, , Trainee, [protected]. Again in the evening I was told it will be restored by 12.00 noon on[protected]. All this clearly reflects the Care and responsibilty shoulder by Airtel. Your Inaction put me into lot of inconvenience for the for 5 days. I request the concerned to redress the issue immediately. With Regards V.RAMA MOHAN REDDY Alternate No: [protected] [protected]@yahoo.com