Airtel Complaints & Reviews

This is in reference to the innumerous issues and countless calls that I have made to your customer care. Your services have caused mental agony and harassed me to the core. The experience has been awful Your executives have provided WRONG INFORMATION, I have been misled a couple of times (not only executives, even floor manager) and due to which I have not received the promised services due to which my bill amount exceeded what it should have been. During August I had got my rental plan updated through your executive over the phone and at that time I did not opt for any Internet services, but Internet rental had been charged since then(I have not even used 1kb, your executives confirmed that I was not being charged for Internet but still the bills were doctored). Around 10th October I had requested for FNF service, your executive confirmed that the request had been taken and it would be done in 48 hrs. At that time the FNF service had benefits o[censored]nlimited calling to an Airtel number. I was told that I would get a confirmation call back. (I specially ported a number to airtel for this very scheme) Since I did not get a call back I had made a call to your executive again to check, they said the request is in pending status. Due to issues and delays on your side I had to bear the consequences because when I called back after 2 days, your executives informed that the FNF (unlimited calling to 1 local airtel number) services were discontinued and instead only 3000 mins. were offered. Despite being requesting for the service on time I was not able to avail the benefits because of Airtel's fault. The bad trail does not end here; I had even requested for a change in the monthly rental, that request also went in pending status. On 24th October I had again requested for a plan change, your executives confirmed and i even got a service message. After few days to check the status I had made a call to customer care, and I have been informed request is not found. There is a discrepancy in the information that your executives provide (Request you to go through the Call Copy-Conversations that i had with your executives.) Today also automatically an Internet service was activated which I never requested. Would request you to go through the Call Copy of the conversation that I have had with your executives in the past 2-3 months.

Hi My mobile no is [protected], 13 Nov 2014 i got a message saying that recharge with Rs 58 which will give me service of 300MB will be credited in my account and balance 700MB will be credited in 1 Hour valid for 1 Month. When is recharged the same on the 14 Nov 2014, i got only 300 MB whereas 700MB is not at all received. When i called up the customer care i get an answer that the offer was over. when tried to explain that other service providers give better services and stick to their words what they say, the customer executives say u can shift to that network itself we cant help you. Please look into the matter and do the needful

I wanted to move my 2 numbers under same parent ID so that I can get CUG advantages. I called 121 and as usual they said go to airtel outlet. When I went to Airtel outlet they had no clue about changing the parent ID. They asked me to contact 121 and someone from 121 asked me to send email with the details. When I sent the below email I got the response that doesn't make any sense. I am charged for the calls made between my 2 numbers. ========================================================== Hi, My name is Kashyap and I have a corporate connection and the calls between 962**9**98 and 98***8**8 are being charged. Request you to please change the CUG ID / Parent ID of these 2 numbers to same. PFA my company ID. For this email, I got the below response: Dear kashyap, Greetings from airtel! This is in reference to your email query about the CUG inclusion for your airtel mobile number [protected]. Thank you for your mail to airtel and the opportunity to assist you. I would like to inform you that currently your number is under myplan 199, hence as per the process we will not able process your concernn. Hence if you still wants to change the bill plan kindly visit nearest airtel outlet to process your concern further on the same. For any support regarding your services, you can always call our exclusive customer care number [protected], 121 or 198 (toll free). You can also write to us at [protected]@in.airtel.com airtel appreciates your business and always welcomes your suggestions/feedback. Thank you for choosing airtel.

i am a very dissatisfied customer of airtel. i was not informed anything regarding the activation of international roaming on my number . and when i came back to india my bill was too much. it exceeded my credit limit also and still i was not informed by the compay. my outgoing has been blocked . will definetly take some action regarding the company and its services.

we are requested to you that we are getting a new connection Airtel broadband from airtel but problem is your sales team is not working properly. we are requesting for connection 1 nov 2014 and you team not provide the conection to till date. document work in done from our side. kindly do the needful. and solve the problem. Thanks. MMTC-PAMP India Pvt. Ltd. 512-513, Dariba kalan, Chandani Chowk, Delhi-6 Mob. [protected]

kind attn: This is B.K.Maruthu on behalf of P.Balakrishnan, c8, Paramaount park, Velachery, Chennai, Tamilnadu[protected] In seeing the airtel broadband connection advertisement (numerous) in my vicinity and in the same buidling where i reside, I called up the number ([protected]) and handed over the documents and the initial money of Rs 1000/- in cash on 7/11/2014. with one person called himself Mr Jagan to institute a broadband connection with voice in my place. I have been promised that within two days connection will be installed in my premises. Phone number[protected] is also given. And also he promised me that this number is locked and allocated to me, i can keep using for any further purpose. From that day nobody neither called me nor contacted me in this regard. And also whenever i tried to contact this number this man was not picking the phone. When i called from other numbers it was answered immediately. After four days Mr Jagan Told me to contact one Technical Manager Mr Suresh [protected] . I did the same next day who gave me so unproductive and highly provocative talk i ever had. He was telling me get back the money sometime after 20 days a cheque may come. Afterwards also I keep trying Mr Jagan mobile from my own number he was not picking. When i have called him on 17/11/2014 after spending all the patience possible; _ Mr Jagan categorically told me he is not responsible for anything happened - He would not obliged or liable for any query i make - Although he received the money in cash and was in a hurry to complete the order, he don't bother about what is the consequences are because he has not pocked that money - He reiterated that it is none of his business to engage me any further. - His language, tone and choice of words were very abusive and discouraging I would like to bring it to your notice the above series of events for further action before i proceed for any lawful citizen would like to pursue. 1. If the connection is not available in the centre of the place, that too on the road side building why the advertisement is made in the very same building? 2. Even ther is some technical and temporary error this man who colleced the money and docments would have known about this. If he is not aware, what kind of professional service airtel would like to provide? If he knows he was trying to sell a product, which is not at all in existence. What is the action from airtel? 3. When a person very well collect the money ( does not matter how big or how small it is..) in cash, why airtel have not enable them to pay it back duly and immediately after miserably failing to provide the service as promised? 4. I wanted this connection to be provided for a specific purpose, because the failure from airtel side, the very purpose got jeopardised, which would bring huge sum of loss in terms of money, emotions and professional failure. How airtel would like to view this situation? 5.When they want connection they were fast and prompt, after collecting the money the communication was utter failure and dodging from the airtel personnel. What actions airtel would like to initiate? 6. Based on the promise made ( I have sms proof), I have used the telephone numbers in number of situations which is becomes ridiculous now. How airtel would lilke to reimburse my loss in terms of money, loss of hour, situations to be dealt with.. etc., I hope I bring it to your kind notice in sufficient details, if you require any further clarification you can always contact me in[protected] preferably between evening 4.30 pm to 9.30 pm). Still, I hope and believe Airtel will act in a Professional way to do the needful. Expecting your earlier response and action. [protected]@gmail.com with regards, B.K.Maruthu ( on behalf of P.Balakrishnan)

I'm a airtel customer from quite a long time now. But today I have faced a horrible incident. 150 rupees got deducted from my account for data use. where i'm having 19MB data balance in my data. when I called the customer care some supervisor told " You can call me 100 times but your money will not be refunded." I'm sure about his name. but it can be tracked easily by who has attended the customer.


This is not at all tolerable..

I'll surely port my number, if any action is not been taken..

Thanks,
Soma

Dear sir, m not happy with the service of Airtel first i got a call from number [protected] regarding number portability i agreed a to do number portability from loop prepaid to Airtel postpaid i submitted my documents to the collection boy and he given me the sim card after 10 days i received a call and mesge that your card has been activated whn i pmyut e card in mobile it showed no service later i enquired to customer care he told me your card is active but documents not received later i called to dsa she is telling that you have been given a wrong simcard with wrong sim number in another sim later i got to know they have given me wrong sim, i called to dsa ss telling like you go to gallery and tellyou miaced your simcardwhen idone the same they asked me for NOC from police later i told all problem what hapen to the manager of Airtel gallery sourabh chavan in thane west later he did not also support me anything i am raising this complain that its affectingyour company image and your customers please i request you to help me regarding the same orelse i will have to move to consumer court regarding the same.

I have airtel prepaid connection for past 2 years and got a micro-sim for the same number on Oct-30 by submitting the address/id proofs and passport photo. The connection was working fine till Nov-14 9:45PM. After that all the outgoing and incoming calls got blocked. When I contacted the customer care, they said there is some document issue and so they blocked the calls and I should submit the document again. I was not even intimated that there is an issue with documents and my calls got blocked all of a sudden. I called the customer care twice on the same night, but none responded well. The customer care is telling that it is not their work to enable the connection again and put me on hold in the call to transfer the call to the manager. But I waited for 20mins but there was no reply. Because I was out of town, I went to Airtel office at Koramangala 80ft road on Nov-17 and enquired about the issue. They said the documents were fine and this issue happened for lot of customers and asked to resubmit the documents. And it will take 3 days for the activation. This is ridiculous. For no mistake from my side, I have to wait for so long for activation. This is worst behaviour from Airtel. Arvind [protected]

From the Airtel website I was that there is plan 3g data 300 MB- 1 month- 102/- Rs. I recharged on 21st Oct 2014, online through freecharge.in, then I got the msg your recharge is successful. When I used the internet on phone I came to know that my main balance is deducted showing zero balance. I called 198 customer care and given the details they told me that till 28th oct your issue will be resolved False commit 1 from floor manager( aap nishchint rahiye aapko dobara call karna nahi padega). They agreed, they have given wrong benefits, its airtel mistake, why I should suffer. Obviously issue not solved, I again called 198 on 28th oct asking for the same( given them the same story) executive told that you will get call from backend team in next 3 hours False commit 2( aap nishchint rahiye aapko dobara call karna nahi padega). Obviously no call, after 4 hours I again called 198 asking for the same there they connected me to backend team. Now the backend team person told me that your issue will be resoved in 72 hours(3 days) False commit 3( aap nishchint rahiye aapko dobara call karna nahi padega). Obviously no benefits given, So I again called 198 on 31st Oct asking for the same. connected to floor manager, finally he told me that your issue will not be resolve. Absolutely pathetic and frustrating experience... I am currently having a very frustrating experience with them they took almost 12 days with no results. I don't want to take any service from Airtel nowonwards, I am closing my current Digital HD connection too. and will discontinue other Digital connections from my family. I strongly recommend, do not use airtel, use any other

SIR, IT IS TO INFORM YOU THAT MY SIM BEARING ABOVE NOTED NO. [protected] NOT FUNCTIONING IN 3G NETWROK SINCE 04/11/2014 IN ROAMING PLACE JALPAIGURI. I HAVE ENQUIRED SEVERAL TIMES TO CUSTOMER CARE 121 EXCECUTIVE BUT HE/SHE FAILED TO DETECT AND RESOLVED THE PROBLEM. I AM STILL FACING THE SAME PROBLEM. HENCE I AM NOT ENJOYING 3G FACILITY IN ROAMING AREA, KINDLY LOOK INTO THE MATTER AND RESOLVE AS SOON AS POSSIBLE FROM YOUR END. REGARDS SACHIN KUMAR [protected] ALTERNATIVE NO.-[protected]

This is great regret to you inform that the bill issued for the period 26 sept.2014 to 25 oct. 2014, seems erroneous. Arrears shown Rs.759.01( Bill for the Month Aug.14) is not acceptable. We have paid this amt. vide ch. no.177064 dt.13/9/2014 and same is debited from our bank account. It was brought to the notice of your billing dept. and they had promised to update their record. still we receive your sms to make payment of said bill. Therefore, you are here by inform to sort out the issue & make necessary changes in your record & revert with reply.

First I would like to say that it is one of the worst service I have ever seen. I am looking for my old bills on my registered address and whenever I call/send mail I get response that sir within 5 days you will get these. It is more than 2month with no luck. When I sent mail to close my connection then nobody response, It is really frustrating. I want to close my connection as a big company Bharti Airtel do not able to send paper bill.

Account Number : [protected]. i want to disconnect this connection. i have already made a request regarding this over customer care number. Please do the needful. i don't want to make this payment unnecessarily. i would stop paying for this connection form this month. Thank You.

Dear Sir, I have disconnected the mobile No. [protected] long ago in September 2014. The same has been confirmed by airtel as well. Still I am getting the bill for this no. The have recently send me a bill for the period 11 October to 10 November despite the same has been surrendered in September itself by me. Airtel services is useless and bakwaas.

I have bought this dongle one month back, and gave my bangalore address for verification, as no one visited the house for verification (They used call for address, but never turn up). I have bought this dongle in Manyata tech park, and now the airtel guy from whom i got this dongle is not responding, and he is so aroggant and chllenging me to complaint aginst him.

Hai my name k. Pradeep kumar. I ordered airtel digital tv online in offcial airtel wbsite on 15.11.2014 at 3.03pm. I got message and confirmation that payment had received and they had given customer id : [protected].. But still now it is not installed.

As per live chat i had done with airtel representative they said definetely with in 4-6 hours it will be installed. But till now no one called and nothing happened..

From 15.11.2014 afternoon 3 pm iam called nearly 8 times to customer care.. They are telling we are sending mails it will be done in next 4 hours like that but till now no reponse...

If they are unable to provide service why they give false information to acquire business...

Really very bad response from airtel

Even they are refunding back money if they are unable to give service

I paid Rs. 400 for recharging my mobile ([protected] on 16th Nov (Rs. 200 each on two occasions) through my Kotak Mahindra Bank account vide transaction reference numbers [protected] and [protected]. My mobile has not been recharged so far. On 16th November I used the Airtel website and made a complaint. To this I got the following reply: "Dear Customer ! Thank you for writing to us. We acknowledge receipt of your complaint, your reference no. is PR[protected] . We shall get back to you within 2 hrs. We thank you for your patience. Warm Regards, Airtel customer service team, [protected]@in.airtel.com Bharti airtel limited" Despite this reply till now my mobile has not been recharged.

There is a continuous balance deduction from my airtel mobile sim number[protected] M.P. circle. On customer care I had been replied that it was deducted for the loan I had taken once. But I have been charged much more than my loan amount. Hence I request you to please check the details and make me feel relief.

transaction id: IBP BILLDESK[protected]-2014 mobile no.[protected] internet 3g pack not activated, but the money has been debited from the UCO bank account..help ASAP. This kind of failure is not appreciated when things have to be urgent, , please look into the matter or else i will have to move to the consumer court.