Airtel Complaints & Reviews

hi, I am airtel customer for long period, till date I am glad to use their service, today I had a very bad experience with employees from airtel office at Marathalli, Bangalore. This is the issue, my sim had a problem and totally no network coverage. it was for almost a week, I went to airtel office at Marathalli. When I approached one of those guy, he told me to provide passport copy, Driving license card copy, and address proof agreement with notary sign, like lawyer sign, the response was quite dull and when I asked him why such formalities are not there during new sim activation, he has told that it was done. People should understand the amount I need to spend for notary sign is expensive and surprise that why people have complicated the process for replacement. Though my interpretation might be wrong, but the response went to third rated kind which was surprising to me to expect from airtel employees for the first time. I am going to disconnect/ to say will heave the sim to trash and go for other subscribers. This is not the end, I seriously demand disciplinary action against those employees, if airtel wants to get their business smooth going forward. I am going to spread message on the issues across facebook and other community forums and wherever I think it will raise a heat at media level. Worst of all, the emp has underestimated my age and given bad response which hurt me lot.

I am Vinaya Kumar, I have Bought a Airtel SIM from a
vendor, number on 15/17/2014, I have given my PAN CARD as ID
proof, but yesterday I got a message to my contact number content below


airtel activation update: Request no.[protected] has been booked for
mobile no. [protected]. For further update, SMS STATUS (mobile no.) to
121 (airtel mobile) or to [protected] (other mobile).

also today i got
one more message Namaste! 4G GPRS without Video Call 5 GB 4G LTE Free
(After 5GB, 100 percentage Free) - KK Basic Service 4G Dongle Cost
recovery with 12 month lockin charges 416 X 12 - KK has been started for
your airtel 4G LTE number [protected]


I contacted Airtel office in
Koramangala Bangalore, They told me nothing to worry...as there is to
step verification.i have even sent a email regarding this to
airtel.[protected]@in.airtel.com, but till now they dint get back to me.

Who's number is [protected] ???I fell something fishy.please resolve this
as soon as possible, also activate my number

while i was surfing the internet, I received some message from airtel stating activation of some crap VAS service "Sexual Health" on my number [protected]. Further an automated message was sent somewhere and i was charged Rupees 1.5 for same. I would like to hereby request your side to please; 1.Deactivate the service as soon as possible 2. Refund the said amount of INR 31.5 to my account ie [protected] 3.To enable DND ( Fully blocked category on my cell so not that even i am redirected to airtel site without my consent) I have been a loyal customer to Bharti. Hope the actions taken would let me remain same otherwise if Airtel begins to follow in footsteps of private sector cellular service provider, switching would be a good option then.

Mobile No. [protected] and [protected] I have paid the bill amounting to Rs. 112/- for each mobile on 17/10/2014 at about 08.44 AM from my card and my bank has confirmed the payment but the airtel department did not confirm till date, so kidly send the confirmation immediately at my another No. [protected].

Hi My friend is receiving call from a stalker since 2 months and he is being very abusive on phone and calls in the night when he is drunk along with his friends. The mobile number is: [protected] . Please take action against him. Thank you for your help in advance.

Dear sir, I have been your customer for the last ten year. My computer modem is in one room and the telephone connection is in another hall. At the time of installation the wire connection was covered with plastic patti by your company. Now recently, I contacted your office and informed them to remove all the line since I am going to repair my house. For that your engineer has told me, over PHONE ITSELF WITHOUT COMING IN PERSON TO MY HOUSE, to remove all the connections by myself and assured to give connection when the repair is work is over. When the repair work is over in the last week, I requested them to come and give connections. Now they say that the connection line will not be covered by plastic, as the company policy is changed. When I protested this and insisted for the line to be covered, your administration people has agreed to reduce the bill amout by about Rs.500-00 and sent message accordingly. Now I again I requested them to visit my house and give connections and I agreed to provide the plastic cover. Your engineer today called on me at my house to give connection and I requested him to fix the cover(which I will purchase and provide) and give connections. He informed me that it is not his work and requested me to engage an electrician and complete this work so that he will again call on me and give connections for which i agreed. Now your technical staff called on me over phone that he will close the complaint now and I have to give a fresh complaint. I am very much annoyed and disgusted. What a poor service from such a famous AIRTEL.? I am completely dis-satisfied. As I have 10 to 15 connection within my relations, I have to spread this kind of treatment by your office. Since my complaint has not been satisfied for the last ten days, I withhold my bill payment for the last month, which I had to pay by 16th of this month. I want my grievance is to be settled wtihin this week and then only I will make payment of the bill without any penalty. K.Raghavendran

I have Registered for Airtel Broadband new connection on 12/09/2014. 13/09/2014 i have received connection request number as 27082905 via SMS. on third day i called their customer care regarding connection, they said due to some technical reason they cannot provide me broadband connection, then i asked them to refund the amount, all this conversation was via phone. On 24/09/2014 i wrote an email to 121 service stating to confirm that they are going to refund the amount. Surprise .. They did not initiate the refund process. First thoughts, if I don't write them, they would have consumed my money. I got call stating they can provide connection now, which i did not want as I already brought the service from a different provider. Then they tried to convince me, they will refund only 1000/- where as i need to get 1100/-, i have sent the CAF Photo image which has all the details, why they need this actually CAF, they will be having it in their database, anyhow i have posted the CAF. I have mailed at all the below mentioned email ID's <nodal.[protected]@in.airtel.com>, <appellate.[protected]@in.airtel.com>, <[protected]@in.airtel.com> I see they have become Hardcore crooks, they do not respond any more. I want my refund back. I can paste all the conversation so far, i had with them. Let see if they hear now and pay my money back REF08812712 [protected]

I am really very disappointed the reputation of Air tel is too down now days. I have complained before 15 days back on Consumer forum Of India till date no satisfaction not proper solution no assistance I guess Air-tel is used to for this kind of Consumer forum complaints they having lots of money to handle this kind of cases but for your kind info this time your customer is totally opposite to your strategies and thinking. I will raise the issue till HC, SC if need and I will fight for my rights. You have stopped my phone service you have done your work now don't arrange single call or follow up for the same I am buying new card today effectively and I will show all the profs which I have also out with news paper I will invest my money there at least that is worth for me then pay you. I have 3 bellow complaints:- 1- Your customer care ex Mr. Swapnil have giving wrong info with commitment he said I have noted your complaint you will get call in 24 hours but I haven't got a single call strange Air-tel don't have that much manpower. Totally wrong coordination he don't know even what is the rules of TRY. 2- That day I have got one massage from Air-tel you have consumed your 100% data use please call 121 for packs. I have called but Mr. Swapnil said you have consumed only 90% till date he have checked twice this is the biggest mistake and tech issue from Air-tel which i have already analysis before. 3- 2nd day I have called again for the same Mr. Appasaheb assisted that time he have taken my complaint and said you will get call again 24 hours but till 3 days no call from Air-tel again strange. 4-After long fight 7 days back I have got proper call from Ms. Bhawna but no solution she was offered me 140.Rs discount what do you think i am beggar ??? and they protects them self no fear no apology, I have all the profs if legal lawyer ask for my discussion recordings with your customer executives you have to submit also I have mails as well. 5- I agree when i was in Delhi bill been raised but when i was in Mumbai also i was getting same level bill i got your strategies always i am also corporate person. Also in 1 week consumed 2.2GB net ohh my god i think India's president is also not that much busy on social sites i guess i am so popular. 6- Yesterday only i have got call from customer care he told someone senior will call but no calls no massage, mails i am totally confused you guys are stooped my service without proper solution if i will missed any IMP or official call you will responsible for the same. Worst coordination i ever seen in my life. Till i am waiting for adjustment and wave if i am getting satisfactory waver i will continue or else coordinate me i will go with other brand. I am very very unhappy and surely doing the negative marketing for Air-tel in my vicinity. Sent from my iPhone Rahul Gaikwad [protected]

Totally cheap company, received unlimited message from CB regarding new song 578785, without activated any plan sms pack, they deducted amount from the balance. no response getting form customer care executive, hundred times made a call regarding this.

have purchased airtel Top-Up Recharge of Rs. 10/- while scratching it, i have lost some digits of its pin number, please send me its recharge pin or recharge my mobile number, i am sending you details of top-up card. Serial No. :- [protected] Secret Pin :- **[protected] My Mobile No. :- [protected]

I M USING AIRTEL 4G DONGLE NO. [protected] DUE TO SOME REASONS I HAVE NOT PAID THE DUES, AS I WAS OUT OF STATION NOW I M LEAVING BANGLORE FOR SOMR TIME I TOLD THEM TO CANCEL MY ACCOUNT & SEND UR EXCUTIVE FOR PAYMENT ALONG WITH CANCELLATION RECEIPT LAST MONTH AFTER LONG DISSCUSION ON MAILS & PHONES FINALLY I GOT MAIL IT WILL B CANCELED & FINALISED BILL WILL BE DONE ON 15.10.2014 AT 5P.M BUT NO MAIL OR CALL ON THAT DAY FROM YESTERDAY 16.10.2014 A NEW GUY MAILED ME FOR PAYMENT NAME SHASHI KUMAR I SEND OLD MAILS AND TOLD HIM TO SEND EXECUTIVE ALONG WITH CANCELATION RECEIPT FOR PAYMENT TODAY HE CALLED ME & ASKED FOR ADDRESS TO RECEIVE PAYMENT. I ASKED HIM R U COMING ALONG WITH CANCELATION RECEIPT HE IS TELLING AGAIN SAME STORY BEFORE IT WAS TOLD FROM OTHER AIRTEL GUYS FIRST PAY DUES THEN THEY WILL SEND FOR CANCELATION, I HAVE SEEN MANY COMPLAITS THAT THEY WILL TAKE PAYMENT & ACTIVATE IT THEN WE HAVE TO KEEP ON CALLING TO CALL CENTER FOR CANCELATION & THEY LEAST BOTHER FOR THAT. AND EVERYTIME THEY CALL WITH NEW AMOUNT.5000, 5345, FINALY TODAY AMOUNT WAS. 5600 COPYING TODAYS MAIL FROM AIRTEL. I HAVE OLD MAILS ALSO. Regarding bill payment for Airtel [protected] Inbox x Shashikumar B Oct 16 (1 day ago) to me Dear Customer, It was a real pleasure for us to serve you in the past. We always look up to you for your continuous support and feedback, which has helped us innovate products and services best suited to your needs. We here by inform you that the above mentioned account has been Inactive. As per our records, there is an outstanding amount of Rs.4915.76 towards yourairtel mobile number :[protected], Request you to clear the outstanding on or before 10/25/2014 12:00:00 AM to avoid further proceedings. You can make payments using your Credit Card or Debit card with our online easy pay option. Kindly logon to www.airtel.in for more details or walk in to your nearest airtel relationship center to make the payment. For any queries or payment pickup, please do get in touch with our representative -Mr.Suresh [protected]/[protected].between 9:00 AM to 7:00 PM Note: Please do not reply on this e-mail. For further communication mark a mail to : a_shashikumar.[protected]@airtel.com, with your contact detail Thanking You BhartiAirtel ltd MANAGER COLLETIONS Manish Kumar <[protected]@gmail.com> 10:47 AM (8 hours ago) to Shashikumar how many mails u will send me i m ready to pay amount from past 25 days as i have mentioned i leaving abroad for 4yrs. i just want cancelled account receipt to make payment u guys still sending mails or calling me. i really don't understand how u guys work. someone is ready to pay & clear it urgent...etc etc u guys still... i have no words to say.

Dear Sir im md ayas staying at new mallapally at nampally .at my home no signles for airtel network .so many times i complaint to the ur custmer care no one will be respond to my complaint. so please do the need full, and increase the frequency o[censored]r network at the new mallapally location near ghatala majid please do the need full previously it was good

Earlier i had a Plan of 375, in which i had 1 GB 3g data usage free. I got a call from Airtel Customer care, that you can change your plan to 450, in which you will have 2 Gb data . So i later verified this with Airtel Customer care and changed my plan to 450. Now i have received a bill of 1400 in which my rental is 850.: I.e: 375+450 + Taxes. They are fooling me saying. that u changed your plan by removing the 1 GB data that u already have in 375 to 850.. Please someone explain.. if i wanted 2 Gb data, y would i opt for 850 rental, when i can have this with 375 + 300 for extra 1 GB???? Airtel are a cheat. They have stopped picking up my Call to 121. Please look into this matter. As i am fed up this. My Phone Number: [protected]

I had installed Airtel Broadband service in my home in Indore on 13th September 2014 through Airtel's representative Mr. Sachin Mobile No. [protected]. Since then I have called him on a number of occasions to sort out the problem of non-availability of STD services on my phone, but he is not responding and he is not attending to my phone calls. Manohar Payak [protected]

Dear Sir / Madam i have an airtel prepaid connection ([protected]) since 6 years, i have not subscribe any value aided service, or not downloaded any game, or not purchase any game with my mobile from 6 years, on dated 16/10/14 time 7.31pm i have received a massage that "your key code for prince of persia is 12345 and my balance was deducted Rs.50.00 when i was not done any call & sms & not send any request about this, how can it is possible ? then i was call customer care & he says i have subscribe a game but reality is i was not done any work about this. Third time from your side i have face this problem.kindly check what is the error & why my balance deducted, i was not done any call, sms & not subscribed any vas. KINDLY CHECK MY ACCOUNT WHAT IS THIS GOING WITH ME thanking you. KINDLY CHECK thanking you. akhilesh verma [protected]

i want to cancel my 4g [protected] as i am leaving Bangalore i requested to cancel my account and send me receipt or conformation final settlement letter so i can pay amount as soon as possible but from past 25 days i am just getting call to pay amount daily new amount and already it is deactivated there may many mails about cancellation i m posting new one which received today it shows 4915+ but call center guys ask to make payment of 5600+ i want to cancel my account asap but they don't care they say u pay the amount then it will be cancelled, one of my friend faced same problem and i have seen online complaint also after making payment again 1month bill will generated pls. Help how to resolve this problem. my no.[protected] mail id. [protected]@gmail.com Dear Customer, It was a real pleasure for us to serve you in the past. We always look up to you for your continuous support and feedback, which has helped us innovate products and services best suited to your needs. We here by inform you that the above mentioned account has been Inactive. As per our records, there is an outstanding amount of Rs.4915.76 towards yourairtel mobile number :[protected], Request you to clear the outstanding on or before 10/25/2014 12:00:00 AM to avoid further proceedings. You can make payments using your Credit Card or Debit card with our online easy pay option. Kindly logon to www.airtel.in for more details or walk in to your nearest airtel relationship center to make the payment. For any queries or payment pickup, please do get in touch with our representative -Mr.Suresh [protected]/[protected].between 9:00 AM to 7:00 PM Note: Please do not reply on this e-mail. For further communication mark a mail to : a_shashikumar.[protected]@airtel.com, with your contact detail Thanking You BhartiAirtel ltd MANAGER COLLETIONS

Dear Sir, I was holding an Airtel dongle (#[protected]). In the month of June'14 I had called Airtel customer care to cancel my connection as I was sure I will not continue this connection. They took the request and also said that I should not be cancelling my connection as i am a valuable customer and someone from their end will call me back. This never happened. I called them back after some days as there was a new bill generated. They gave me the same response and no one from Airtel called me back. The operators at Airtel have not registered a formal complaint to disconnect my number and they are blaming me for their shoddy work. The proof is the call records to the Customer care in the month of June and later. I have paid all my dues for the usage I have done and Airtel have been charging me inappropriately and they refuse to cancel my connection. Lately I have been receiving calls from their office stating that I would be sent a court notice If I fail to clear the dues. I have as of now received 4 calls from them asking me to pay atleast rs1000/- out of the 1785.40/-. I do not understand why I should be paying them for non-usage of their service. Finally after much heated debated with their officials and forcing them, they cancelled my service (#[protected]. Even after this, they have been calling me and stating that they will keep billing me till 6000/- INR and then file a court complaint. I would urge you to kindly take a look at this irrationality and provide a solution.

Hi, Thanks for providing response to my query, if you have read the attached email in my request sent yesterday, you will understand that I sent request for de-activation on 29th August 2014. It is not my fault that you will de-activate the service on 6th October, rather it’s Airtel fault for not deactivating the service on time and unnecessarily charging this amount to me. Being a customer I informed Airtel on priority that services are not working on this plan, therefore de-activate it immediately. If the services are not working on this plan, especially the email attached for reference, than how can use the services and pay for the same. Once again, please check your records especially email dates the ones sent by me and you will now that what I saying make sense. Without further harassing me anymore I am copying this mail to your OMBUDSPERSON, to investigate this case further and send me a response Also I’ll be writing to Mr Bharti Mittal attaching all the email conversations that I had send to Airtel and the delayed response from your side on my request/concern and even mentioning how Airtel team is harassing me to pay this amount again and again without using any services of this data plan, for which I have all mail records available with me. I will be parallel writing an email to my Organization explaining them this issue so that they can immediately stop Airtel connection that we get in our office, so that other employees are not harassed like me. Thanks Harleen

I'm using airtel prepaid connection in AECS Layout/Bangalore. The service is very poor in spite of Airtel is charging so huge for calls and 3G internet, saying they are premium service provider in India. I really doubt that this is a "Premium service quality". 1. Every now &amp; then, call gets disconnected. After 5~10 try, call gets connected, &amp; then gets disconnected withing 3~5 seconds. If someone calls back, it gets disconnected after ringing for 3~4 seconds. 2. Data speed in 3G is very poor. Airtel is kind of pick pocket, looter. TRAI should ban Airtel.

we bring to your atten: that from the past THREE MONTHS your connection is not working at least 15 days in a month. now we have compliant on 14/10/14 and it was rectified on 15/10/14 in morning. as am 10 pm when i checked on 15/10/14 it self if was not working. now i have again complied. this Drama is facing place from the past THREE MONTHS.we request you to look into the matter seriously and if you cannot rectify permanently then please cancel our connection.