Airtel Complaints & Reviews

Hello, I have been a subscriber for Airtel for last 16 months and having the contacts no [protected], [protected], [protected] . I have raised the issue of poor network and coverage. I am paying an average of 5000 INR bill through these connections but these Airtel poor are not acting to correct this. Even i bough a doungle 2 days back with expectation of good speed while thinking that may be Airtel is not focusing more new technology and may be suporting to wi fi technology in much better way. But, this was just a myth in my mind. I bought a WI FI doungle with 3G connection [protected] with 1250 monthly rental wtih 8GB 3G speed data.When i connected it, i am clearly feeling cheated. I request the forum to study their pattern of charging for 3G. I am clearly in impression that these guys are supplying 3G for some time and remaining time they are supplying with 2G speed. Please do justice with me and people staying nearby Kharghar. Waiting for justice! Rathore Vinay Pratap Singh

Hi, After getting irritated and frustrated with your service i am writing this email. I am Karthikeyan, residing in Vellore. I use Airtel Postpaid service and my number is [protected]. I activated my postpaid sim two months ago. But now i want to switch back to prepaid. For this your customer care executive (through 198) confirmed me several times that i can switch back to prepaid service anytime i wish. So, i went to all available airtel authorized showrooms in Vellore, none helped me and none accepted my request to switch back to prepaid. What all i took with me 1. Cash to clear all my pending bill amount. 2. Photos 3. ID proof, Address proof (Original and Xerox) What they told 1. Showroom Name : Madhan Mobiles, Opp to CMC hospitals, Gandhi Road, Vellore Agent Name : Unknown His explanation : "Airtel stopped the scheme of switching postpaid to prepaid temporarily, we cannot do that now" After contacting your airtel customer care executive (198) i went back and said that the option exists and i want them to accept my request and docs. Agent Explanation: "You need to go to where you bought and activated the Sim". SERIOUSLY!!!????? This is the most dumb showroom and agent i have ever seen.. 2. I went to the showroom where i activated my postpaid Sim. Showroom Name : Airwaves, Raja theater opposite, Vellore - 1 Agent Name : Unknown His Explanation : "You cannot switch to prepaid from postpaid unless 3 months is over since you activated your postpaid sim" Again i contacted customer care executive (198) and handed over my phone to the agent, they had a conversation and customer care executive told that now that agent will accept my request and docs now and ended the call. Agent Explanation : 1. My showroom is a new one. So, i still didn't get the link to accept my request (He means link in his agent account in airtel website. something like that) 2. The man who handles these requests got released so i dont have resource to process my request. 3. He asked me to drop my mobile no, so whenever he gets all above he can call me. I asked when can i get the call, he said he cant say exactly. (How can i trust him????) 3. Showroom name : Didn't see exactly. Address : Opposite to Pachaiyappas Showroom, next to reliance petrol bunk, National Theater stopping, Vellore. Feature : These people deal with Airtel Broadband too. Agent Explanation : "You cannot switch to prepaid from postpaid unless 4 months is over since you activated your postpaid Sim" I said that Airtel customer care executive confirmed that i can change to prepaid anytime i want and there is no restrictions. They said "CUSTOMER CARE EXECUTIVES DONT KNOW THE RULES" (WOOOW). Again i made a call to customer care executive (198) and explained the situation, handed the phone to that agent. Then they spoke for a while something about the process, i didn't understood those terms. After their conversation, your customer care executive ended the call without confirming weather the issue is solved or not. (This is where i got irritated and frustrated on you people). Agent Explanation : They said that i must go to where i bought and activated the SIM (Back to the first reason). (I lost my patience and control and just got out of your Airtel DUMB showroom). Questions: 1. Who knows rules properly your Agents? or your Customer care executives? 2. Why both agents and customer care executives information have lots of contradiction? 3. Do i really have an option to switch back to prepaid? (Please tell me the truth.) 4. What is the procedure to switch back to prepaid? (Please please please tell me the correct way and correct showroom and correct agent with name and phone number) 5. Why airtel showroom agents are giving so many contradictory and wrong statements about the issue i asked. (you can see how many reasons i have mentioned above) 6. Do i need to get any recommendation letter to change from postpaid to prepaid, like minister, MLA or anything?? 7. Do you want me to pay more for this?? atleast tell how much. PLEASE DO SOMETHING, SO AGENTS CAN TAKE MY REQUEST TO SWITCH BACK TO PREPAID. If this email too failed to solve my issue, i really don't know what to do. I would like you to suggest my next step if this email complaint too failed, because i am running out of options. -- With lots of frustration and irritation, Karthikeyan G

We had taken 2 separate PC secure connections for phone no [protected] for two laptops. We no longer had two laptops hence requested to cancel one PC secure connection which was up for renewal in August 2014. The executive promptly disconnected both the PC secure connections while we requested for only one to be discontinued. Also we had already paid an amount of Rs. 850 plus for the Aug 2014 pc secure. The executive also promised that the amount of Rs.850plus will be refunded in the next billing cycle. Its been 3 months since and several frustrated phone calls each lasting 30 mins or so and still no outcome. The service representatives are pathetic and lack any knowledge of the product or have any comprehension skills as they just do not understand. Now not only is airtel not providing me PC secure for which I have already paid, you are not refunding the amount for services that I no longer use. Its just pathetic the level of service you offer for the so called " platinum customer" of yours. Just empty words. If this is the level of service offered to a longstanding multiple connection holder of yours how about others. Please do something about this before I pull out all my connections.

I am using your network from last 12 years recently i am facing network problem at office located at Nirmal lifestyle at Mulund. I am not only one who is facing this problem there are so many, out of them few have changed the service provider from airtel to other company . I am also planning to do so if network issue not resolve on priority. kindly do the needful. Thanks & Regards Ashfaq Khan. [protected]

Dear Sir, This is Neha Singh my mobile no is [protected] its really a shamefull thing to inform you that your company provides sim card to anyone without proper registration we are continuously receiving calls from random calls person abuses us and when contacted your company is not providing any help. We are really ashamed to say company like Airtel is having such a service to their customer. We have already logged a police complaint and we will take strcit action against such kind of action from your company. Thanks.

Sir, I was BSNL customer for a long time with same number [protected]. Due to worst network and service back up I had opted for Portability option from BSNL to Airtel a year ago. For sometimes, airtel network too bad but using the above mentioned (Now Airtel) number in my Tab for quite long time. As I am associated with a trust, I depend on my tab for everything from communication to banking. Quite often I recharge for my data and using it. On 07/10/2014 evening, I was unable to use my tab as No network was available. Whole night waited and remains same. On 08/10/2014, morning, I visited Airtel relations ship center at Chrompet, Chennai. After three hours of wasting my time, One employee told, Your SIM ([protected]) was not in use. I asked the reason and told, until last day evening I used and what happened suddenly? Then one officer told, I have to apply afresh with ID proofs for re activation and have to wait for one week. I was dejected and disappointed and submitted required proofs with form. They provided me a new SIM[protected]) for the cost of RS, 25/= On 11/10/2014, morning, after heavy try, I could manage to speak with your customer care executive on mobile number [protected] and told everything. After checking details, your executive told, No such airtel number ([protected]) is present in our records and asked me to call Airtel nodel officer in Mobile No. [protected], on Monday (13/10/2014) also provided me a SR no: [protected]. On 13/10/2014. I have been calling Nodel officer number and been banged with series o[censored]seless IVR responses. I brief What happen. When I call Nodel officer No [protected], Namaste, a very warm welcome to Airtel. For English Press 1 and HIndi Keliye Dho(2) Dhabaiyen (I pressed 1) IVR : first time user use 121 and 198 for complaints and queries. Listen carefully the options If you are having SR No press 1 If you are unable reach 121 or 198, Press 2 (I pressed 1) IVR : Press 1 for postpaid and 2 for prepaid (I pressed 2) IVR : Enter your 10 digit Mobile number I keyed in - [protected] IVR : Sorry this number is invalid Again i tried through another option IVR : first time user use 121 and 198 for complaints and queries. Listen carefully the options If you are having SR No press 1 If you are unable reach 121 or 198, Press 2 (I pressed 2) IVR : Please call 121 for queries and 198 for complaints. Should I laugh or cry? Pleaaaaaaaaaaaaaase help me to retrieve my number [protected] ASAP as this number is very very important and registered mobile number in many services (Sir above IVR responses are not as exact as original) My alternative Mobile no: [protected]

I am writing to complaint about the blatant denial of airtel representatives in rescinding of my airtel services linked to the account number[protected]. In spite of my repeated pleas, no action has been commenced from airtel's side. The first request, to abrogate the airtel number, was being sent on 30th September, for which the corresponding reference number was PO[protected]. Thereafter, at least three calls were received on my alternate number. The calls from the representatives assured me that the services to the concerned number were going to be removed soon. However, to my consternation, the services are still active. Therefore, I have had launched a new complaint PO[protected] on 9th October, which refers to the let down on airtel's part to resolve my issue. Unless any action is soon initiated on my grievance, I would be tempted to launch my grievances against airtel's failure to concentrate on my supplication, on various consumer forums; and, subsequently file a complaint in the law court against the unethical behaviour of airtel. I am hoping that the further aggravation could be avoided by airtel's timely intervention, and I look forward to hearing from the concerned authorities soon. In fact, messages sent to the delhi nodal officer has bounced back, indicating that there is gross misrepresentation of information on airtel's site to bewilder customers causing intense anguish and agony for their pending issues.

Airtel company has cheated me...Its 3G network is not working on my sim card..I have beeen facing lots of problems regarding this.i have complaint against my problem with the company but there is no any solution..kindly help me.Complaint no-[protected]

My airtel 4G Dongle number us [protected] . I got the connection a month . The speed is very less and disappointing . The speed is much lesser than what was promised by airtel i called the customer care last month and they sent a person . He increased the speed and resolved the problem for couple of days . Again the speed is very very very less now . I called the customer care couple of weeks ago and they told me that they will send a person again I said no . I think airtel expects me to keep one airtel executive nearby while browsing so that he can maintain the speed Pls do not buy airtel 4G it has onlyquarter the speed compared with 3G and slightly above 2G I attached here the photo of speed test .net Download speed 1.33Mbps and upload speed 0.2Mbps, when the guy from airtel set up the speed it was showing 12 and 65Mbps It seems to me the promises are Fake

i talked to customer care executive mr.manish at about 8.30pm regarding unavailailability of mobile recharge through sms banking.i asked him reason but he was unable to give satisfied reason and speak arogantly in bad manner, also give suggestion to me to speak in manner.although i didnot use any kind of loose talk.when i ask him to redirect call to some senior executive he cut off my call.i am feeling very bad about such kind of service from such a reputed company known as bharti airtel.you can listen recording of conversation regarding this. thanking you

My 3G balance was near about 1 GB & validity till 11 Oct. yesterday I have recharge by Rs. 102/- for 300 MB and 30 days (https://pay.airtel.com/online-payments/prepaidResponse.do). to see from above site. but no balance seen till now, all vanish. customer care also not supportive. pls do the needful

When I dial a mobile number from my Airtel land line.call receiver hears his or her own voice.This fault is there since many months.But the complaint was lodged with airtel on 28th Sept.2014.Instead of repairing the fault, complaint was cleared.I Again lodged the complaint and was cleared on Oct, 1st 2014, but I forced to reopen the complaint.But the fault is still there, in the meantime time more than 100 calls have been wasted by airtel staff just for testing but no result. Now they have put a message in their system that the airtel system is ok the fault is with Tata and BSNL where as the echo is hearable at aircell and airtel also.I tried to contact their local office but the guards and reception people don't allow to visit the seniors.Now the condition is, no one is ready to repair the fault.One of the worst experience I have in my life.

Namasthe, my name vinuraj from Kerala mobile [protected]. i forward a serious compliant to you. i get a problem form air tel service yesterday i got a message Rs 18 recharge to get 350 mb 15 days but i did not get the offer. then i call the 198 service but they not give me a proper reply and offer, -reject my call and kindly take a necessary solution for my complaint. i feel very bad from this reason so i send 1900 to port my number i will receive porting id is AL 873433. i attach a screen short from the offer message.

Dear, I received calls from ur compnay(Airtel) regarding payment of Bill payment.Due to some family problem my bill due of 2 months .total bill around of two months is 1745/-(approx.).From these nos i recieved call [protected], [protected], [protected], He said me that plz pay bill of Rs1300/- and i will give u waiver of Rs450/-of non usage o[censored]r sep bill.then i paid Rs1300/- but waiver not processed till now ...if he has no rights of waiver then why he commited to me ..Rs1300/- paid but waiver not processed from last 20/-dayz.I Call to him regarding waiver 3-4times but he give me not a proper response.He leak my call detail and calls on mah personal nos also .Who gives him right to call on mah personal nos ? plz tell me ... And another bill also generated of oct .. plz close asap ..

Dear sir, I have post paid connection with u no [protected] recently. I have transfered to TamilNadu from AndhraPradesh. I want to continue my subscription with u. Now I want to kindly change my post paid to prepaid.Please do the needful thanking u sir.

FIRST I CONTECT THE CUSTOMER CARE ON 11.10.2014 AND KNOW ABOUT HIS DATA PLAN RS 145. EXCUTIVE TOLD ME THAT IN RS 145 YOU GOT 500 MB DATA AND 28 DAYS VALIDITY. THEN I RECHARGE ON DATED 11.10.2014 TO RS 145 BUT AIRTEL GIVE ME ONLY 20 DAYS VALIDITY. THEREFORE I CONTECT THE CUSTOMER CARE 5 TO 6 TIME FOR RAGISTERED MY COMPLAIN BUT ALL ARE EXCUTIVE LISTEN MY PROBLEM AND WITHOUT RAGISTERED MY THEY ARE DISCONECT THE LINE.

Dear sir from last 15 days I have try to load cash in my air tel money a/c but your web site is not working properly due to this problem I can't load cash kindly clear your load cash web page properly my contact no. [protected] alternate no. [protected] my email [protected]@rediffmail.com kindly do the needful

Sir, I recharged my mobile no.[protected] with Rs.218 plan but it was unsucessful saying invalid code on 11.9.2014 at 2.16p.m, then i retried to recharge the same plan after 3 minutes and it was successful but Rs.436 has been deducted from my balance instantly.Then i called in C.C.No.[protected] to lodge my complain and talked to Senior Supervisor Mr.Sangram Keshari Das and tried to convince him about the problem.Then he put me on hold for about 13 minutes then replied in a harsh way that he can not do anything and money can not be refunded at any cost as this is completely my fault.I request you look into the matter and solve this issue and refund my extra Rs.218 in my balance account.Please Help

Airtel call center personal called me on my registered cell number for bill payment. The bill was generated on 6th of October. This is the second call I received for the bill payment. Had received one call the previous day asking to make the payment. In the first call I had mentioned that I will make the payment the same day. But for some reason I was not able to make the payment. I received the call the next day again (11 October 2014) at 2.57 PM. I mentioned to the lady that I will make the payment in sometime. The lady used a very loud tone and commanding to make the payment. I mentioned to her I will make the payment and asked who the hell was she to shout, she mentioned "Hey, make the payment bloody" and disconnected the call. Another lady calls me back from the same number and complains that I was the one who was shouting at the Airtel personal. This time the lady identified as Meera. This is really bad Airtel people call and use foul language. I am not a defaulter, I have time to clear payment. The bill generated on 6th and this incident is happening on11 October. The # I received the call- +[protected] I want an action to be taken here.

Dear Tushar, This is in reference to your email requesting for plan change to corporate plan from myplan for your airtel mobile number [protected] and [protected]. To include your number in corporate group, we request you to visit the nearest airtel relationship centre(ARC) with a proof of identity and address, copy of employee id card and an NOC (No Objection Certificate/letter authorising us to change your plan) for carrying out the...