Airtel Complaints & Reviews

Dear sir,


With ref. To the above sub. I had received message from airtel dated -
22.06.2014 regarding bill amount, the amount showing rs.989.21.

My regular bill is not going more than rs.200/- per month, i am not using
Internet, gprs, whatsapp. Data connection. Face book etc. On this mobile no.

Why this time charged me wrongly. (Rs.800/-)

Just now recently i had change my mobile set (Taken old mobile set from my brother) but i am not using internet.

So requesting you pl. Look into this metter and deduct my bill amount.

I can't suffer to pay this big amount.

My mobile no is - [protected].

Jadhav.

Sir! I'm from Srinagar Jammu & Kashmir & unfortunately among the flood victims of the Kashmir. As you know that your internet services were interrupted for more than 15 days in the Kashmir Valley. I had recharged my Airtel No. by Rs 154 for 2G services & due to the non availability of internet services from your side, i could not even utilized the 10% data of my Pack & my Internet Pack has expired without any extended validity. Now I request your goodself to kindly extend the validity of my pack as i have already requested for the same but there was no response from your side. Please do the Needful. Yours Faithfully MUZAMIL NAZIR BHAT Cell No: [protected] Email ID: [protected]@gmail.com

Very often at any hours of day & night we face this problem .
A standard reply always received is ----set switched off, user out of range, user busy with other call/calls etc BUT IN REALITY NONE OF THESE REASONS HOLD GOOD.

Can you resolve this problem urgently?

I have purchased a 3G SIM from City Media at city centre in Bokaro steel city and registered in network on 24.09.2014 after 15 minutes, it was started and i received Rs.50 as balance but i Did not receive 1GB data as promised by Seller. As per his suggestion i have also talked to customer care and your support shop at City Centre but they could not provide any help. So I request you kindly look into the case and provide me 1GB data. Thanking you in anticipation. P.K. Chourasia

Dear Sir, My name is Nishant Phad. I am staying in Panvel (Dist. Raigad, Maharashtra). I am using Airtel prepaid sim (No. +91-[protected]) since last 5-6 years. Every month, in addition to my main account recharge, I recharge seperately for internet usage pack. Generally, when my internet recharge validity is about to end, SMS used to come from Airtel that I have to recharge for internet pack within 3 days. So, after message I used to recharge the internet pack. Now, since last month, Airtel has stopped sending reminder message for recharging internet pack. They simply send the message after expiry that your internet pack validity is over & now charges will be deducted from main account and immediately after the message my all balance in main account is deducted to ZERO. This has happened 3 times with me since last one month. In last incident (03 days back), message came that my maximum internet usage is crossed & now deduction will be from main account (without any Inet pack expiry message). After that, I recharged my internet pack (R98, 500 MB, Validity - 14 days) & also my main account with Rs.120. After only 02 days (yesterday), suddenly same message came that my maximum internet usage is crossed (500 MB in 02 days?) & now charges will be deducted from main account. Immediately after that my main account balance is made ZERO. Everytime I enquired customer care about the reason, they said that I have used the internet more than limit. I told them that I use only 'Whatsapp' nothing other than that, so how my limit is crossed. They just say that I have used internet for downloading & they don't have details of the same. When I enquired about expiry message, they informed now they have stopped sending the expiry message in advance & charges will be directly deducted with only 'Flash message' which last only for 1 seconds. 03 times in similar way, my balance has been deducted with no advance information as well as proof o[censored]sage. I again & again told the customer representative as well as Sr. Supervisor (Ms. Pooja Sawant) that I use only Whatsapp that too with 2G speed (where I am not able to download even 1 MB video). But, she did not listen & continued to say that I have used Internet so charges are deducted. She was not able provide me details of internet usage / downloads by me. This is very worst experience I am having wherein my charges are deducted without intimation to me & nobody is giving any explanation for the same. I am now fed up of this & thinking to change the mobile service. But, I think the charges cut by Airtel are unexplained so either Airtel should give me the details o[censored]sage or refund biased charges deducted by them. Also Airtel should explain why they have stopped advance intimation message to remind the expiry time & usage. Is it to make money from customer????? The attitude of customer care representatives especially Ms. Pooja Sawant (Sr. Supervisor?) is also very bad who does not listen to customer complaint properly & continue to argue with customer. I will appreciate my complaint will be acknowledged by somebody.. Regards, Nishant Phad +91-[protected] Panvel - Maharashtra

Respected executive manager, I would like to inform you that I have lost my lifetime airtel prepaid sim card no [protected] yesterday 9.00 AM at Gurgaon (Hariyana), which issued my name of Mahesh diwakar .Hence, request you to do the needfull to block the sim as soon as possible to prevent missusage of it. After block it sim please inform to me on my parallel mobile no.[protected]. i have attached my sim proof document for necessory action. thanking you From : Mahesh Diwakar s/o shri B.R. Diwakar, at Ajmer

Dear Sir,
This is to inform you that, as per your offer in AIrtel Digital TV I recharged sum of Rs.2200/- for one year on 04.01.2014 in Abhinash coomunication at sastrinagar, unit-4, Bhubaneswar for Airtel Digital TV . My package valid upto 04.01.2015 .My service was suspended by Airtel TV after 8.5 months with out nay information nor any up gradation in my package. Neither i upgrade my package nor intimated for the same . I was completely dark from any upgrading my package from concern company . If it is not activated up to 04.01.2015, i will drag you to consumer court for the same . I was repeated calling to customer care but no positive out come received from you . I was really fed up. It is ridiculous to know that after 8.5 month past my a/c balance is Rs.2.32 paisa due to choose the wrong package . I donot know how it is upgraded and when it is upgraded, it is best known to company only . It is here by requested please look after the matter and resove the issue as earliest possible and also request to continue my service upto 04.01.2015 .

With Regards,
Manas Ranjan Patra
Mob:[protected]

I have a Airtel number which is running from last 5 years (Approx). I use to have a corporate plan, which later on I discontinued and took a plan which is Rs.2099 rental which covers 12000min Local +national+Roaming, 2000 Local + National SMS and 10GB data usage.. Now after a year I suddenly called the customer care and tried to check the why I am charged a higher Bill though I have not exhausted my limit.. They say that your local and national calls are free but You will be charged on CUG (Local) numbers... and I am being charged for the same for the whole year now.. Can any one make me understand now what kind of Rubbish services are this... and I called customer care (Which is so called Platinum customer care).. A guy name shanawaz answered my call and disconnected after putting me on hold for 6 minutes when I asked him to transfer my call to Supervisor... next time I called I somehow got a supervisor (Nitesh) after waiting for 6 minutes now this supervisor is not ready to take the responsibility of miss selling.. this guy is practically very rude... And I asked for a TL or A manager to speak to but he did not transfer the call and he simply refused by saying that they all are busy on other calls.. I waited for completely an hour but no body came to attend me.. I do have the complete recording saved with me... After paying a Monthly Bill of Rs 3000 this is what I am getting a kind of pathetic services I am getting. My Number is [protected] email Id tilak.[protected]@gmail.com

Hi this is Garima here, my number is [protected] and I got my damaged sim replaced on 18 September in South Ex, New Delhi airtel outlet and was told that it would be activated in a few hours ... But well it's been a few days Don evthen and no news ...can airtel explain the reasons behind the delay n more importantly I am using this number since more than 4 yrs now so can they jus imagine the inconvenience ...and if the number is not activated I am NOT paying the rental until the issue is resolved ... Very very unprofessional !!! Garima [protected]

I am a subscriber of Airtel Broadband, IPTV and PC-Secure. Currently I am out of India (in UAE) and had to format my hard disk, as the hard disk had crashed. Now I am not able to re-Install the PC-Secure, though I have the Subscription Key.

Please advise the way forward. As my Subscription is still valid.

Please mail me in [protected]@yahoo.co.in

I recharged my airtel number [protected] with Rs. 249 i.e 1GB browsing at 3G speeds and they are not even providing 2G speeds. When I complained it to customer care executive they started cutting my call and the fifth time they took my call and started misbehaving. This number is under Bihar & Jharkhand telecom circle.

I did an online recharge to a wrong number via EasyMobileRecharge site. Details: Amount: 200 Correct number: [protected] Wrong number: [protected] Order id: 46954544 Airtel customer care couldn't able to refund the amount. Kindly help me in getting my amount rp 200 back. Thanks.

I bought one Airtel post paid connection on 12/09/2014.from your Cuddalore local store R.B. Mobile 7/I PR Complex Bharathi Road, Near Hotel Woodlands, Cuddalore -607 001 .I was allotted a moblle no as [protected].I got a message on 16th Sep my address verification was unsuccessful.Then I produced a new ration card xerox for my address.Inmy address proff my pincode no is 607 006 for Chavadi, Cuddalore which is allotted by Post office, Govt of India.But the people who is in your local outlet cuddalore says that in Airtel record the Chavadi pincode is 607 002 which was changed f or more than 2 years by Govt.I request you to kindly correct it and my SIM may please be activated as earlier, if it is not posible to me I request you to refund my amount Rs 300/- which was paid by me for the new post paid so that I can g o for another operator who is customer friendly. Thanking you. P.Senthilkumaran, MTech 88 Ohm sakthi nagar, III rd cross street, Chavadi, Cuddalore 607006 [protected]

I was using an airtel postpaid connection since 2008. My billing cycle was 27th to 26th. Recently I activated international roaming as I was moving to UK on 4th july. As I am in UK I sent my father to Airtel office to deactivate this int. roaming service and convert the number to prepaid on 7th july. There was an outstanding amount pending of around Rs 1325 but my father was made to pay Rs 1900. Airtel has not yet given a reason for doing so.They only said Sorry. Now I have been told that my bill is Rs 10, 614 for 27 june to 8 july of which Rs 9268 is for international Internet usage of just four days 4th July to 8th July. I have been asking for the Internet usage details since more than a month. Airtel has never given me clear details. Initially I was told that the data usage was 12.868 GB Now I am being told that the data usage was 12.868 MB The Airtel bill displays the data usage as 1324 bytes. I have asked few questions for clarifications but they have not been answered. Airtel is doing a fraud by giving wrong details. I expect people at the nodal level to understand the difference between MB and GB. I have been asking details of what are the URLs/application accessed but I am not getting this data from Airtel. As per the latest mail the data usage is 12.868MB at the rate of Rs5.5 per 10KB. I do not understand how this amounts to Rs 9268. Even though I am communicating with Airtel, Airtel picked up some phone numbers from my call statements and some of my contacts recieved calls from recovery team and the member from Airtel spoke in bad language. To add to it, some of my contacts are receiving call from lawyers threatening to pay the bill or a court case will be filed. As per my knowledge I have not used my Airtel sim so much while in international roaming as I had another UK sim with me. I am not willing to pay this amount now as I do not trust Airtel now.. I am willing to pay the bill excluding the internet charge if this number can be activated again.

Dear sir, My name is rozeara khatun, my no., is [protected]. For past 1 month I am enjoying 1.3 gb 3g prepaid data when recharging with 255. The additional 300 mb data were given free after 2 hours of recharging. But suddenly it's discontinued though I am called by airtel promo number stating I was given the free data. When asked the customer care executive, she told me that i was never given any free data. I was stunned to hear it. Your fast action is needed in this matter. Thank you.

Because of a very poor service of the the network of Airtel, i decided to port out to Idea Celular which happened on 23rd Sept. I had paid all the bills till the last billing cycle and am ready to pay the the bill amount which got generated from 9th sept to 23 rd sept provided i get a copy of that. I have repeated called the customer care and as per their suggestion, visited the nearby airtel gallery 2 times during my working hours but was highly disappointed and frustrated because of the false promises of the staff. Somebody is saying to send a mail to some id to get the copy and somebody else is saying we have taken a request and you will get the hard copy within 5 days. As such the bill amount is very high which is just not possible. Because of this copy of the bill, my entire travel expense of 80k is stuck now and i am going through a real financial crunch. If i wont pay the credit card bill of my business travel within the time, they will also charge a penalty which will be very high. Over and above everything, the frustration and the irritation cause by the different version of the staff of the same company is beyond all description. Need a copy soft copy of my last bill and compensation of Rs.10000 for all these trauma which i have gone through and definitely some punishment to airtel for harassing the customers like this.

We acknowledge receipt of your complaint, your reference no. is PR[protected] .We shall get back to you within 2 hrs.We thank you for your patience. Above is message i get after number of complaints. No one is bothered, Your service is very very poor.

Airtel Main kai baar apne document submit kar chuka hu. Lekin kabhi bhi mera new address change nahi karte. Baar baar kehte hain ki date 1 ke baad form bhariye toh ho jaayega. But abhi tak address change nahi kiya.main apna ebill hataana chahta hu aur paper bill start karana hai.

Dear Sir, I have booked a request through 198 service for send the 3G setting in my mobile [protected] as per advise of Customer Care Execute you will receive the setting within 30 mints but after gone 1 hour he is be not sending the setting. Hence i request to take strength action errant customer care executor who is attend me. Thanking Sir, Your faithfully, MD MUJAHED ALI [protected]

After going through all the 3G plans from other networks, I thought to activate 3G on my Airtel mobile number [protected]. But the confusion and frustration that I have been gripped in after my decision is literally exhausting and still no 3G or 2G internet on my phone. I have gone through all the channels of Customer Care, before mailing you. Below are the steps of action I have taken till now: 1. On Sept 22, 2014 @ 8:13 PM my request to change plan from Combo 2G 199 CUG to Super Executive 199 Plan was done. This change request was guided by customer care executive, who said that since I have 2G based plan on my phone I need to have a base plan on which 3G can be activated. The SMS received @ 8:13 PM on Sept 22, 2014 says: “Effective 22-SEP-2014, bill plan for your airtel mobile has been changed from Combo 2G 199 CUG Plan – PB to Airtel Super Executive 199 Plan - PB”. 2. Again on Sept 22, 2014 @ 10:38 PM my request for 3G services got processed and I received below SMS: “3G GPRS Service (Volume Based), 500, 2GB 4G/3G, [protected]@5GB(Rs. 20136), [protected]@0.50Ps has been activated on your airtel mobile with effect from22-SEP-2014. ” 3. After this conformation I used 3G services on Sept 22, 2014 post 10:40 PM and was very happy with the speed. 4. On Sept 23, 2014 @10:13 PM I received another SMS from airtel, post which the Internet services were discontinued on my number. The SMS says: “Namste! Mobile Internet usage for your airtel mobile [protected] as on 23-Sep-2014 is Rs 1421. Please pay Rs 1421 to enjoy continued mobile Internet services.” 5. I opened an online service request for above discrepancy with Ref No 58177137. Which Is now in closed with comments as “SR Resolved Online”. Additionally I called customer care and the lady responded that I don’t have to worry about this amount and that I will be billed accordingly to my bill plan in this month’s bill. Regarding Internet, she said that there might be some issues in the network and that this problem will get resolved by itself. 6. I waited and in evening I have to again make a call to CC, who rectified this issue. 7. On Sept 24, 2014 I received similar SMS as on #4, post which the services were discontinued. I called CC, where I speak to the senior of a CC Executive and was assured that the issue will be resolved in half an hour. 8. After around 4-5 hrs, I again called CC who enlightened me that I have to pay Rs. 1421 in order to get the 3G services back. As far as I know, I havn’t overused the 2G data from my Combo 2G 199 CUG plan or 3G data that I have activated on Sept 22, 2014 nor made any day long calls. On 25 Sept, Airtel barred my outgoing services as well. Why this much amount is billed now? What else I have to do to get the 3G services on my number? Is this how Airtel makes its customers feel special?? Please resolve this issue ASAP!