Airtel Complaints & Reviews

I Chintan Shah want to lodge a complaint against Bharti airtel. Initially I had been fooled by the salesmen for taking airtel dongle during which the scheme he showed was totally diffrent from the scheme I got.So knowing the truth about the plan I opted for disconnection of my number.The responsible authority of the airtel company called me up a told me not to dissconnect and opt for prepaid conversion of the same no. I agreed and paid all the pending dues of the bill and filled the perpaid form along with postpaid to prepaid conversion form and i was given the Prepaid SIM card on the very same day and had been told the number will automatically disconnect and prepaid sim card would get activated within 7days. But they didn't converted to my prepaid and rejected my Conversion form.After 10-12 I called them up and told the problem and the concerned person on phone its under process and would get converted very soon.I also after Some day i went to airtel gallery but the gallery authority told the server was down kindly come next day.I regularly posted my complaint on the customer care but didn't got any response and use to say that their senior would call in some time. After 2months the airtel department calls me up and asks me to pat the dues of 1600 or so. How can it be so, i posted complains regularly of my problem converted to prepaid by clearing all the dues. Its an irresponsible way of Airtel company of charging their customers. Chintan Shah

I owned a Broadband connection with Airtel at my rented house in Ghaziabad. When I shifted out of that location, I requested a discontinuation at the Airtel office thru customer care 121. I was told that I needed to pay the pending amount then only my connection will be disconnected.. I paid all the due amount and my connection is closed. I also mention in call there should not be any further bill will be generated and they assured me for the same. My connection is disconnected and I shifted to Lucknow. Now after 2 months, a customer care executive is calling me and asking me that a bill is generated on my number and I have to pay the due amount 517. I told them I have paid all the outstanding amount at the time of disconnection, if you don't believe plz verify the audio recording. Now, airtel executive not listening to me and calling me 3-4 time a day in my office time and asking me to pay. Also, from last two months I didn't receive any bill generated on my mail id or sms which i usually received as a soft copy. Fixedline/Broadband Number : [protected] Account Number : [protected] Transaction Number : [protected] Payment Amount (र) : 1226.49 Please resolve this ASPA. Airtel : This is plain and simple harassment. I don't mind making a payment if there's something due from my side, but to contact me out of the blue to make this payment without any prior intimation for such a long time is not acceptable. Thanks, Deepak Nigam

After completion of my plan, I applied for disconnection of my net & land line.phone no [protected] service with application on 31.05.2014 making all due payments on 31.05.2014. No acknowledgement application was given by customer care representative from Kanchan Bag road office. However he told that online remark of disconnection has been made by him in their internal system.Connection still not disconnected.

After completion of my plan, I applied for disconnection of my net & land line.phone no [protected] service with application on 31.05.2014 making all due payments on 31.05.2014. No acknowledgement application was given by customer care representative from Kanchan Bag road office. However he told that online remark of disconnection has been made by him in their internal system.

Below are the email conversation. Problem is still pending... Not getting proper response... RE: [|BAL|Ref04828976|] NUMBER - [protected] NOT RECEIVED OFFER YET WITH NEW SAMSUNG TREND S7392 Inbox x [protected]@in.airtel.com Jun 16 (10 days ago) to me Dear Nitin Misra, Ref: Email dated 16/06/2014, expressing concern regarding non receipt of Handset Bundle Offer for your airtel mobile number [protected]. We realize that the situation must have inconvenienced you. We request you to revert with the following details for further action in this regard: Handset purchase date IMEI number Alternate contact number Also, we request you to revert with the Screen shot of the Handset box along with the screen shot of purchase receipt for further action towards non receipt of Handset Bundle Offer. Thank you for choosing airtel. Best Regards Nikesh Babu Service Specialist airtel "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details." [protected]Original Message[protected] From: [protected]@gmail.com To: [protected]@in.airtel.com Cc: Sent: 16/06/2014 01:29:17 PM Subject: number - [protected] Not received offer yet with new Samsung Trend s7392 Hi, I am Nitin, I bought new Samsung Trend (Model- s7392). There is a 3G offer with handset which is applicable for airtel sim before 30th June 2014. I purchased new sim ([protected]) and it was activated on 12/06/2014 but i have not received benefit yet. Kindly Solve the issue. Nitin Misra <[protected]@gmail.com> Jun 16 (10 days ago) to 121 We request you to revert with the following details for further action in this regard: Handset purchase date :- 10/06/2014 IMEI number 1 :- [protected] IMEI number 2 :- [protected] Alternate contact number :- [protected]/[protected] Thanks, Nitin [protected] [protected]@in.airtel.com Jun 16 (10 days ago) to me Dear Customer, This is with reference to your email expressing concern regarding non receipt of handset bundle offer for your airtel mobile number [protected]. To address your current concern, we have raised new raised a complaint regarding non receipt of handset bundle offer with the relevant team. For your reference, the Unique Service Request number is CBNRA[protected]. Our team will be contacting you by 18/06/2014 with an update on the issue. We request your co-operation until such time. Thank you for choosing airtel. Best Regards Humayun S Service Specialist Nitin Misra <[protected]@gmail.com> Jun 20 (6 days ago) to nodalofficer.u., 121 Issue not solved against ref no. - CBNRA[protected] Another complaint raised for same issue which is also not solved against ref no. - CBNRA[protected] EVERY TIME I GET NEW REF. NO AND 48 TO 72 HRS. Thanks, Nitin Mishra Nitin Misra <[protected]@gmail.com> Jun 20 (6 days ago) to appellate.upe FYKI nodalofficer.[protected]@in.airtel.com Jun 20 (6 days ago) to me Dear Nitin Misra, This is in response to your e-mail dated 20th June 2014, regarding benefits not received for your airtel mobile number [protected]. As per your telephonic conversation on [protected] with the undersigned dated 20th June 2014, please be informed that you are requested to send a scanned copy of the box so that we can proceed further and serve you better. Airtel regrets the inconvenience you are experiencing in this regards. airtel appreciates your business and always welcomes your suggestions/feedback. Your response will help us to enhance your experience with airtel For further assistance please do write us. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Ramanjeet Singh Nodal Office bharti airtel limited Click here to provide the feedback https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=8385838CF517...⇄ 4 5 B 9 F7C82878C&refno=Ref05445646 appellate.[protected]@in.airtel.com Jun 20 (6 days ago) to me Dear Nitin Mishra, This is in response to your e-mail dated 20th June 2014, regarding benefits not received for your airtel mobile number [protected]. As per your telephonic conversation on [protected] with the dated 20th June 2014, please be informed that you are requested to send a scanned copy of the box so that we can proceed further and serve you better. Airtel regrets the inconvenience you are experiencing in this regards. airtel appreciates your business and always welcomes your suggestions/feedback. Your response will help us to enhance your experience with airtel For further assistance please do write us. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Kapil Singh Appellate Office bharti airtel limited Click here to provide the feedback https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=CF3056A3DC3E...⇄ [protected]Original Message[protected] From: [protected]@gmail.com To: appellate.[protected]@in.airtel.com Cc: Sent: 20/06/2014 05:51:15 PM Subject: Fwd: [|BAL|Ref04833447|] NUMBER - [protected] NOT RECEIVED OFFER YET WITH NEW SAMSUNG TREND S7392 FYKI [protected] Forwarded message[protected] From: Nitin Misra Date: Fri, Jun 20, 2014 at 3:25 PM Subject: Re: [|BAL|Ref04833447|] NUMBER - [protected] NOT RECEIVED OFFER YET WITH NEW SAMSUNG TREND S7392 This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. Nitin Misra <[protected]@gmail.com> Jun 21 (5 days ago) to nodalofficer.u. Please find the attached scanned copy of handset box as you required. Thanks, Nitin Mishra [protected] 2 Attachments Preview attachment s7392 (1).pdf PDF s7392 (1).pdf Preview attachment s7392.pdf PDF s7392.pdf Nitin Misra <[protected]@gmail.com> Jun 21 (5 days ago) to 121 fyki 2 Attachments Preview attachment s7392 (1).pdf PDF s7392 (1).pdf Preview attachment s7392.pdf PDF s7392.pdf [protected]@in.airtel.com Jun 21 (5 days ago) to me Dear Customer, This is with reference to your email expressing concern regarding non receipt of handset bundle offer for your airtel mobile number [protected]. We would like to inform you that, your concern regarding non receipt of handset bundle offer has been forwarded to the concern department. Our team will be contacting you with an update on the same. Hence, we request your co-operation until such time. Thank you for choosing airtel. Best Regards IMRAN PASHA B Service Specialist airtel "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details. [protected]Original Message[protected] From: [protected]@gmail.com To: [protected]@in.airtel.com Cc: Sent: 21/06/2014 01:25:28 PM Subject: Fwd: [|BAL|Ref05445646|] NUMBER - [protected] NOT RECEIVED OFFER YET WITH NEW SAMSUNG TREND S7392 fyki [protected] Forwarded message[protected] From: Nitin Misra Date: Sat, Jun 21, 2014 at 9:34 AM Subject: Re: [|BAL|Ref05445646|] NUMBER - [protected] NOT RECEIVED OFFER YET WITH NEW SAMSUNG TREND S7392 To: nodalofficer.[protected]@in.airtel.com Please find the attached scanned copy of handset box as you required. Thanks, Nitin Mishra This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. Nitin Misra <[protected]@gmail.com> Jun 21 (5 days ago) to 121 How much time? Already 9 days has passed. Do the needful ASAP. Thanks, Nitin Mishra [protected]@in.airtel.com Jun 21 (5 days ago) to me Dear Nitin Mishra This is with reference to your email expressing concern regarding non receipt of handset bundle offer for your airtel mobile number [protected]. As per telephonic conversation, we would like to inform you that, your concern regarding non receipt of handset bundle offer has been forwarded to the concern department. Please expect to hear from us within the next 24-72 hours. Our team will be contacting you with an update on the same. We regrets the inconvenience you have experienced. Nitin Misra <[protected]@gmail.com> Jun 23 (3 days ago) to nodalofficer.u. Problem still not resolved. nodalofficer.[protected]@in.airtel.com Jun 23 (3 days ago) to me Dear Nitin Misra, You wrote in on 21/06/2014, expressing concern regarding HBO offer your airtel Pretpaid mobile number [protected]. As per your telephonic conversation on [protected] with the undersigned dated 23/06/2014, please be informed that we are working on the issue raised by you. Please consider this as interim response and acknowledgment of the email received. We request your kind cooperation till such time. Airtel appreciates your business and always welcomes your suggestions/feedback. Your response will help us to enhance your experience with airtel. Yours Sincerely, Sonia Gupta bharti airtel limited [protected]Original Message[protected] From: [protected]@gmail.com To: nodalofficer.[protected]@in.airtel.com Cc: Sent: 21/06/2014 09:34:56 AM Subject: Re: [|BAL|Ref05445646|] NUMBER - [protected] NOT RECEIVED OFFER YET WITH NEW SAMSUNG TREND S7392 Please find the attached scanned copy of handset box as you required. Thanks, Nitin Mishra [protected] - s7392 (1).pdf - s7392.pdf Nitin Misra <[protected]@gmail.com> Jun 24 (2 days ago) to 121 Received msg on 24/06/2014 @ 02:35pm it says- " CBNRA[protected] par update: Aapke airtel mobile account mein uchit recharge labh jod diya gaya hai. Account sambandhit jaankaari ke liye, dial kijiye *121# " But I would like to inform you that problem is still pending. I have received this type of msg one time before. Kindly solve the issue ASAP, Already 12 days has passed. Thanks, Nitin Mishra [protected] Nitin Misra <[protected]@gmail.com> 12:53 PM (23 hours ago) to nodalofficer.u. Just to remind you. Nitin Misra <[protected]@gmail.com> 10:17 AM (2 hours ago) to nodalofficer.u. Hi, Kindly update me about my issue. Last update on telephonic conversation on dated 23/06/2014. Thanks, Nitin Mishra [protected] [protected]

Hi Team, I have purchaed a airtel SIM with mobile No. [protected] and SIM No.[protected] on Saturday evening(21-June-2014). Till today(26-June-2014) the SIM is not activated. Have submitted photo and aadhar card as document as asked by the store . Please take this as priority and activate my SIM. You can contact me at [protected]@gmail.com and [protected]. Thanks, Vinay Kumar K

Airtel Cheating customers using 2G Data Services. My Number is [protected], I have noticed that whenever using Data service without any data plan, airtel is deducting so much money from my account, but its messages after browsing shows wrong figures and deducted amount as 0.00. When i contacted customer care they are saying our record says you have used this much of data and we can't do any thing. So the only way out for a customer is to aware others about this cheating.. I decided to confirm this by doing following exercise; Exercise to track Airtel's cheating... Date 26/06/2014 25/06 - 08:48 AM - Reset Cellular Data usage Statistics in my iPhone 26/06 - 08:50 AM - Checked Main balance (*121*2#)- it was Rs.209.00 26/06 - 08:50 AM - Enable Cellular Data(2G)- Enabled Data for WhatsApp only 26/06 - 08:58 AM - Disabled Cellular Data- Got message used some 19 MB and deducted Rs.19.00 from my main balance. 26/06 - 08:56 AM - Checked Main balance (*121*2#)- it was Rs.190.21 :-( The funniest questing is whether 2G is able to download 19MB of data in 5 minutes??? This is Airtels status and my iPhone statistics says; WhatsApp - 965KB and System Services 756KB Total usage for current period: 1.7MB The same thing is happening to my wife also, but most of them are not bothered or they dnt have time to complain about this cheating.. there Airtel makes money illegally So the only way out for a customer is to aware others about this cheating.. Its our hard earned money. Simple thought if airtel is deducting Rs.10 /customer in a day from their 200 million customers, they can earn 200 crores in a day by simply cheating...

My name is Ujjwal Tripathi. From last few days some unknow person call on my bsnl land line number. He is calling from +91-[protected]. I traced this number and it a airtel number (rajasthan). Please do somthing to stop these calls. My mobile number is +91-[protected].

I took a new postpaid connection [protected] from airtel. But I found that I am getting no signals in area where I reside, ( Induri, Maval Taluka, Pune ). I was not able to make or receive any calls practically.

Whenever I called airtel customer care I would get very random answers. Interestingly non one ever said that airtel has non coverage in that area, but they would always give assurance that this is a temporary problem 'only today' and it will become fine afterwards. Which would add to my problem as I had false hopes.

Finally I had to stop using the Sim after a suffering of a week. I called for the procedure for disconnecting the phone the customer care people would try to canvass me that this is a good plan and you could keep for your future use. And after my not agreeing and trying to ask procedure for disconnection they would say that they cannot help with this and I would have to go to airtel center only (which is not there in my area at all). Seems mobile companies offer all facilities except assistance in disconnecting the phone (for obvious reasons). If company could offer a new connection without the need of a customer care center then there should be no difficulty in a terminating a connection. If there is need also then company should provide some 'Relationship Center' in the vicinity.

Later I started getting calls from the 'Recovery Department' that I have not filled my bills for the number and a total of 1170 is pending to be paid. But problem is that I would get calls to frequently (upto 30 calls a day) and also they talk in a very insulting tone. Even I try to cooperate with them but they are simply rude and insulting in their behavior. I was getting calls from some Mr. Vishal Singh, From Mumbai Malad Office (Name and office is as per told by him and is told by lot of persuation). I was ready to do payment (Paying 1100 without using even once) but there is no center availavble and also not doing online.

They told me that as a workaround some Ms. Tanushree told me that I can make payment to [protected] number and after giving the transaction ID they will transfer the funds to my number [protected] and the dues will be settled. But as they always call from mobiles and not from the official number I asked to send an official mail telling above procedure to which she agreed and kept the phone. After 5 mins she only called back in angry tone and started using insulting and threatening language. She was saying that you need a mail for just this 'small amount' even when I am following up for last one month, you don't have trust. Now 'I' am telling that you don't pay even a rupee also and you will see legal consequences after which you will submit it automatically. I told her that I am recording the words she is speaking, to which she became even more wild "Arre recording ki Dhamki kisko de rahe ho, main bhi record kar rahi hoon. Abhi aap court mein dekhna ki kya hota hai"

Now this behaviour is out of my understanding. Even when I am trying to cooperate I am getting harassed in this way. If airtel is hearing to these complaints then I need clarification on following points.

1. What are the details of bill of 1170 on my above mobile.
2. Are the people calling above are authorised by airtel to call like this.
3. If yes, what is your policy regarding contacting customers and dealing with them respectfully.
4. In such harassment and abuse, will you issue an official apology from Airtel side.

Please help me.

Thanks
Anurag

Hi, I got Airtel broadband connection 10 days back (June 15) but Internet stopped working after 3 days. I have been calling Airtel broadband customer care EVERYDAY for a week now and everytime i get a response like "Sir, issue is on server side. Your contact details are not uploaded. It will be fixed in 4 hrs /24 hrs, please restart modem and check". I spoke to a manager as well who assured me that he will immediately send email to back-end team and issue will be resolved in 6 hrs... Every day I call up, I get a strong assurance but connection is not restored. Please look into the matter. I have been facing a lot of inconvenience due to no Internet for a week now. I want to be duly compensated for this inconvenience as well. Reg. Mob [protected] Peeyush

Dear Sir, from last many days i am receiving phone calls and messages from Airtel Friends Chat VAS. Though i have not registered this service then too i am receiving the calls and messages. On querying to Airtel customer care, it is told that this service is not activated on my number. Kindly ask Airtel to immediately stop this service or the phone calls or messages. Om Prakash Sharma [protected]

i have tried online recharge from http://www.airtel.in/Airtel3G/tariff.html but the recharge was unsuccessful but an amount 449.0 deducted 2 times from my account
please revert on same as soon as possible.
txids : 701282
txid :[protected]

It has been 3 weeks since I first contacted Airtel for a broadband connection. Each time, I was informed that there was feasibility in my location and that a sales team executive would reach out to me for the collection of documents and the initial deposit fee. I raised 2 requests but the Airtel sales team just did not care!!! I finally registered for a broadband connection on the website and paid Rs 500 in the hope that all the basic checks and my documents would be collected within 48 hours (as promised on the website). Here are the details: Name: Vineeth Mathai CAF No - ONBANGA00796489 Transaction ID[protected] Transaction Date & Time[protected]:21:11.967043 Amount - 500 I find it pathetic that you people collect money and then play the fool by not proceeding with the connection though there is feasibility. I expect a resolution within 24 hours and the complete installation process to completed by Friday, 27th June, 2014. Here is the complaint number of one of my earlier complaints about the sales team not reaching out to me: 47036206

Respected Sir,
Iam a Fan of Airtel service, But i was got bad service from ur airtel
mini store office at lakdikapool Hyderabad Telangana State. recently i was Migrated my mother
mobile TATA Indicom (CDMA) to AIRTEL Service they charged me RS.110/-
and they u will 86/- or 82/- Balance. on[protected]. that sim was
activated on[protected].6.am sir. i was went to the store for bcoz i
didnt get the balance of Rs.86 or RS.82 . that time they says today we
done u will get balance the today night they give time but i didnt the
get balance till now . please i hope u solve my problem sir, Thanking
you.

My above said no is disconnected since 2 months and after complaint they asked for documents and rs 100/- as fee for new sim card
I had paid rs 100/- and again submitted documents for activation of sim card as over a period of 3 months is over and i yet to get activation of sim card

Pl look into the matter and help me


Mk mishra

24/6/2014 Dear Sir My wife and I are using prepaid Airtel SIMs for the last two years. At an average we are spending Rs 750/- per SIM for communication. Very often we are getting calls from your customer care department requesting us to convert the pre-paid SIM to post -paid SIM as it will be more beneficial for us since we are spending a reasonably big amount per month for making telephonic calls. Early this year we agreed for the conversion and one person came, but since ours is a window smart phone, he said he did not know how to transfer the contact details from SIM to phone, we did not convert to post paid. After that most of the weeks we used to get call asking us to convert to post paid from different airtell employees. Finally we agreed to change one of our prepaid to post paid during last week. Accordingly one of the customer care staff by name Prabhu visited us from airtell Chungam office. He collected Rs 350/- and provided us one SIM which will have to be used once the prepaid has become inactive. He said that it would be done the next 48 hrs but nothing took place. Finally today the 24th June, ie after 4 days, I had received some verification call for my wife's ID at about 11 am and the pre paid SIM went inactive, but we couldn't use the new SIM provided by PRABHU as he said the SIM is a blank one (some kind of problem) and will arrange to send someone with a new SIM. From morning till now at 4.15PM no one came. I called PRABHU to know the status. The first call was attended and said that it will be delivered within 10 minutes. Since we did not receive the SIM I called him several times but the call was not attended, though it was ringing. This is an insult to me and customers like me. Your employee like PRABHU is responsible to attend the calls and advise us till the SIM is activated. If this is the way the AIR TELL is going to render their services, it will affect adversely to the AIR TELL popularity through customers like me from our bad experience. All o[censored]s know that there are many good companies like Idea, Aircell, BSNL etc... and it is very very easy for anyone to convert the airtel number to the new telephone company . I suggest that Airtell should train and educate people like PRABHU on how to deal with customer and provide satisfactory service, after collecting the money for the newSIM card Regards O.M.Gopinath' [protected]

Hi, I have recharged my mobile no.[protected] with 249rs 3G plan on web exclusiveoffer on 19-Jun-14 but i have recd 2G speed at the place of 3G. For the same i have contacted your customer care on same day several timesbut no one provide me resolution. Again i have contact them on 20-Jun-14 several times but every personprovide different information somebody telling me i have recharged with 101another told me that i have recharged with 202 & other one told me that ihave recharged with other circle. This is showing that your person how much experienced & last personargued with me & told me that he raise a ticket & i will recd. Callback from airtel by 21st of jun by evening but till now no one call me. No one revert me even nodal team for the Same i have mail them on 23-Jun-14 but not getting any reply from their end I am very old customer of airtel & using Airtel 3G from long time butthis is first time i have not got 3G after recharge. I am attached the screen shot of yr offer coming on website I want refund of my amount or 3G Data on my mobile. Expect quick reply from yr end. Regards, Vishnu Dey [protected]

Sir I applied for Airtel Broadband connection on June 5 th. My installation request[protected] Paid Rs 1500 for the same through a vendor who was referred by Justdial. Even after 20 days I didnt get any updates. Today I enquired about that. They informed that they couldnot process the request and the amount will be refunded in 21 days. My concerns: 1) Why they dont have a courtesy to call and update me regarding this even after 20 days 2) If they cant provide a connection why they made me wait for 20 days 3) Why they need 21 days to refund my money Beware of Airtel and Justdial If these issues are not sorted I am planning to go to Consumer Forum regarding this issue. Chelladurai Pandian Ph: [protected]

I have purchased airtel top-up recharge card while scratching it, i have lost some digits of its pin number, please told me pin no or recharge my mobile, I am sending you details of top-up card & my no. Serial No: [protected] Pin No:1911****47281288 Ph.No:[protected]

Complaint Number with Airtel[protected] dated 12th June 2014 My Airtel 4G connection was working alright till 8th June but since then it does not connect at 4G LTE. It converts the connection to 3G (HSPA+). I registered a complaint with Airtel on 12th June with a promise from them that the issue would be resolved in 3 days. No one responded for a week. After contacting the helpdesk, they informed someone by name Arjun had tried to contact but we had not received any phone call or text messages. I took the number of Arjun from the helpdesk and he promised to send someone on 16th. Again no one came and I had to contact Arjun on 17th. Finally, Wasim turned up and he upgraded the Firmware of the Airtel router saying this should resolve the issue. He had given his number to call him back if the issue was not resolved. The issue still exists even after 12 days of reporting with Airtel and no one seems to care. I have called up Wasim, Arjun and the Airtel 121 number multiple times expressing my desparation to get this issue resolved to no avail. My wife works from home to cater to my children and this low speed has significantly impacted her ability to work effectively. Our family is going through a major issue since she has to visit office to do her work. Request your help to get this issue resolved at the earliest, Thank you. Sharat Dayananda