Airtel Complaints & Reviews

Hello, Greetings ! I recently brought an Airtel 3G Wifi Dongle connection on 8th April 2014 number [protected]. I requested to activate unlimited 950 Rental where 6 GB o[censored]nlimited 3G is available and then it would be 128 kbps. But instead the Chembur gallery activated 750 plan where only 5GB internet was activated. When the confirmation and activation call was made, I did not confirm with the call centre as I was in a hurry to activate and leave and hence the Chembur store employees blame me for it. Since the line got activated on 11th and thinking it is unlimited, I used approx 2 GB in 2 days and I get an email from Aritel that your plan is 750 and now they have activated unlimited. The data usage for 2 days as per 5 GB plan should be around 5120 MB and dividing it by 30 and multiplying it by 2 gives me 342 MB approx But I have used 2 GB, now my query is that the charges mentioned is 3 ps/10 KB and 2 GB or 2048 MB (that I have used) - 342 MB = 1706 MB and converting this into KB is 1746944 KB and as per the rate of 3 paise per 10 KB it comes down to Rs. 5240.832 I would like to say this is a clear case of Mis Selling of policy and would want refund of my money if you cannot adjust it in my 6 GB Plan and hence I have stopped using it. Thanks & Regards, Manmeet Bhamra [protected]

Hi, I reside at Ruby Tower Jogeshawari west Mumbai. I have 1st applied for airtel broadband connection on 11 June 2014 from their website after seeing my building name in coverage area list mention on www.airtel.in. After application i received a message from airtel conforming the same. My installation request 24359073. Their executive visited at are residence for collection of documents and told us that the connection is available in your apartment. on 13th July i received a message from airtel saying "we regret to inform you that we foresee a delay in activating your fixed-line [protected] due to permission related/technical issues.On 14th June 2014 the airtel installation guy visited my home and told us that connection is not possible from are end as there is no DP installed in the building. I was shocked as my building name was mention on airtel website.The guy told me they have just mentioned it but there is no connection. I was so disappointing i called up the customer care but there were so rude n misleading. When i asked them for my refund of Rs.500 they told me it will be reversed back in your account as you have made a online payment. Till Date i haven't received any payment reversal. On 10th August 2014 in my Building i saw that airtel guy called Ashish ( Mobile no:- [protected]) have put up a roadshow kiosk for broadband connection. I went to him n told him the above issues i had..he made me assure that the DP have been put now n 20 Ports are available for connection.So i immediately booked my connection again this time by paying the booking amount in cheque & providing all the require document again. On monday 11th August 2014 i received a message with installation order 25952463.So i tried calling the customer care today i.e 13 August 2014 and ask about my installation status..but i was so shocked n raged on the person as he told me that they cant provide me the connection.Its so annoying that a company like airtel cheat consumer by giving them false information and commitments. I tried calling Ashish but his number is off since 12th august. Its so pathetic and so unauthorized from Airtel End. How can you put up a roadshow in the building when you cant provide connection. I need immediate response from your end at high priority and a point of contact Kinldy get back to me asap on [protected] - Sufyan Khan.

In October 2013, I have opted for MyPlan for my number[protected]. (I also have another number[protected] for which I opted for this plan later). The consolidated bills (postpaid) for these numbers till this action was taken was regularly generated on the 7th of each month. From November 2013, bills don't even get generated till the time I please for them and AirTel's response has been tardy to say the least inspite of my raising it at the nodal and later the appellate level. Each time, the complaint gets directed to a new person and to get him/ her to understand the issue of (a) non generation of bills (b) incorrect bills if at all generated (c) getting credits raised for the incorrect billings done (this is happening month after month since November 2013) is a herculean task. Also, there seems to be no will on part of AirTel or it's personnel for a permanent resolution of the billing error (which is on account of some technical setting). I get only cut-copy-paste replies for each of the communications that I address to them (As of date, I have more than 100 e-mails that have transpired as communications between me and AirTel. As I write, the bill dated 7th August is yet to be generated while the bill dated 7th July (for which I followed up for close to a month), which I received only 2 days back, is as usual erroneous. I have taken it up again with them. It seems that AirTel will be satisfied only when I go down on my knees.

I have Airtel connection[protected] for past few years. For some time now I am out of Bangalore (I am currently based in NOIDA). I foresee returning back to Bangalore in next 5-6 months. So I do not wish to lose this connection. I had been using this number sparingly despite having a local NOIDA Airtel number. On 11-Aug-2014 I received an SMS stating that since this number was not recharged for past 3 months, it would be deactivated. To stop deactivation, it must be recharged within 15 days. I immediately went to recharge the number but it failed! SIM got deactivated on 11-Aug-2014 itself. I should have been given 15 days grace period as per TRAI instructions. When I spoke to Airtel executives in NOIDA, I was told since number is on roaming they can't help with it. I was redirected to you. Hence I request you to activate this at earliest so that I can recharge it immediately. Thanks Amit Chauhan

Dear Customer Care Team: Since 2 days, that is August 12, 2014 and August 13, 2014, I am getting a missed call starting the number +9230, when I checked, the code was of Pakistan. As I checked it net, there are many complaints regarding this in Airtel Customer Care already. Some people have even mentioned that per missed call Rs 30/- have been deducted from their account, as my connection is postpaid, not able to get the details. Kindly get it rectified and do the needful. Regards, Jyothi G.N.

Dear concern, I've paid my postpaid bill amount of 430 INR on 22nd of July and payment Txn id is 686303. This was not updated to my mobile number and i've made several calls and registered several complaints with customer care. Complaint Ref. Numbers are 57315474, 57426503, 56996836, etc. Interaction ID [protected], [protected], etc They told me that the amount is updated in my parent account and i don't need to panic but today my service is disconnected and i'm not able to make any calls due to which i had a huge loss in my business. Please do the needful. Mobile number :[protected] Email ID: kartik.[protected]@gmail.com Thanks, Karthik

Dear sir, my name is suresh kg and i have started the postpaid sim service last month, my no is [protected].my address is 2/4 birju patel chawl, gavdeve, ghatkopar W. .last month i had started a 3g net pack of 251 and i paid it with a bill amount of 361.this month i recieved a bill of 788. i contacted my nearby gallery and they said that you have used your net with extra 252mb including 1gb. so may tell you that i have closed my internet connection 0n 8 th of july and i am clear that i have used only1014mb. so i request you please look into it. niether i have deactive the sim .

I had recharged my DTH within telefonic conversation with customer care executive on dt. 09th march 2014 of rupees 2025 from my airtel money account in two trench. The scheme was 5 month(Rs.405/Month) + 75 days free of sports and all HD channels. But unfortunate my DTH showing expired on dt. 9th Aug 2014. When i called up customer care, there senior care officer told me we had given this but on 26th march system showing it is withdrawn why i don't know.So, I want my scheme back. Your call center not taken any responce

my airtel DTH customer id is [protected], On 14th july i was trying to recharge my DTH account for Rs 200 but by mistake it got recharged for Rs 2300 and the airtel online recharge Transaction id is[protected] and the SBI transaction Reference No is IGW8343013, On 14th july i called the customer care and told the issue and they said they will refund my 2300 to my bank account, 10 days passed but no refund, i called again and they said my balance should be above 2300 so i should keep it above that amount, so i recharged and called again and they registered my complain, 7 days passed and i called again and they said they have no complain registered so i registered again and said me to wait 10 days, after 10 days i called again and today i called, its 12th august now and they said that my balance should be 2450 to initiate refund and tole me to recharge for 100Rs even i have 2380Rs in my DTH account, i am wasting my balance to hear their crap so i have no option other than to register a complain, hopefully

The company has theft me with the balance of 120 and 90 rs. as unwanted services that I hadn't requested for also the customer care executive there denied helping me with whatsoever condition I was in I was stuck in mid of my journey to a village and they didn't provided me with any kind of support in any case I requested to know what i have been charged for but they didn't tell that too also when i asked for the refund of my money it was also not done this company is damaging its reputation that it has built over years i am also using this particular sim card for around five years or so but now i am watching my options for changing my service provider

My call is not connected from today morning. This issue is still standing from last week.Your network is too weak .Many times i have to search provider becoz ur network.Because of your network my whole work get disturbed.You don't deserve the costumer like us.I think in future no one going to use your network because there are many providers like vodafone, docomo, uninor etc. with best services and schemes and lower call rates, best internet speed.I am porting my SIM to another provider(not only me).

Respected Sir/Madam, In the month of June i got call from Airtel company and offered for caller tune/hallo tune. At that time i asked that i want my choice caller tune / hallo tune i.e. " Advocate Abhijit". Thereafter the said representative and his Senior Representative assured me that the said caller tune/ hallo tune will start within 24 hour you first start the services first. There after agreed upon the said offer. But till date the said Caller Tune / hallo tune does not started by your Company. However caller tune started by company is very hectic and defames my name and my profession. Thus your company has achieved wrongful gains, and caused irreparable loss to me. The caller tune/ hello tune should start as per assurance of you. Thus Cheated and defrauded me which please note.

sir/madam my number is [protected] (karnataka)i have done MNP from Docomo to Airtel, and i have already verify my details on 08/08/2014 but still no incomin and outgoing call i can do, daily i have done manytime complain but still there is no seriosaly action still, today i was filling my desigion was wrong to Portin will Airtel, take action on this

Dear Chandra Mohan,

This is with reference to your email regarding the stoppage of your airtel mobile number [protected].

We regret to inform you that, your SIM bearing services of your airtel mobile number has been permanently deactivated on 02/08/2014, due to address verification failure.

After the permanent deactivation of any airtel number the same will be recycled.

Thank you for choosing airtel.


Best Regards
Vidhya V
Service Specialist

airtel


[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 11/08/2014 09:01:09 PM
Subject: my air telno. blocked without reason WHY?

my number is [protected], the number is blocked with out reason from last
week, I am using this number for more than 8 years with submitting proper
Document when I get a connection. I given complaint in airtel office at
Coonooor Branch and no response from any of your staff. please reply soon and
IMMEDIATELY WITHOUT FURTHER DELAY AND ARRANGE TO RE- ACTIVATE IMMEFIATELY and
OBLIGE.

P.CHANDRA MOHAN
CALL; [protected] ( BEST BSNL), [protected](AIRTELNO.)
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.


ACS GROUPS Inst <[protected]@gmail.com>
4:18 PM (9 minutes ago)

to 121
DEAR SIR,

I thank you very much for your answer after 10 days.

You are saying simply my sim is stopped *This is with reference to your email regarding the stoppage of your airtel mobile number [protected].

We regret to inform you that, your SIM bearing services of your airtel mobile number has been permanently deactivated on 02/08/2014, due to address verification failure.

After the permanent deactivation of any airtel number the same will be recycled.

Thank you for choosing airtel.*

I AM USING AIRTEL NO. [protected] for MORE THAN 8 YEARS . NOW YOU SIMPLY HOW TO SAY IT WILL BE RE CYCLLED
YOU ARE REALY CHEATING ME.
ON THE SAME DAY I BOOKED COMPLINED BUT THERE IS NO RESPONCE.
IN THIS CONNECTION IT IS NOT MY MISTAKE, IT IS ONLY and ONLY YOUR MISTAKE.

ANY WAY YOU MUST ARRANGE ME THE SAME AIRTEL NUMBER [protected]
IF YOU GIVE THE SAME NUMBER TO OTHER I WLL FILL MY COMPLIENT TO HIGH AND SUPREME COURT

BECAUSE YOUR SERVICE IS VERY WORST

IF YOU DOING LIKE THIS HOW I CAN CHOOSE YOUR AIRTEL
Thank you for choosing airtel.* ANY ONE IS neVER CHOOSE AIRTEL

p.CHANDRA MOHAN 9i[protected], [protected]

sir i m krish i port my no. to airtel i have submitted my all document limited time has been past but my no. is not activated not port when i call to executive who call me about offer and port she not picked my phone and when i m calling which no. is provided he is not talking in manner he misbehave with me his voice is tapedin my phone sir please help me and solve this problem as soon as possible my no.[protected] executive pooja no.[protected] and gaurav who misbehave and use bad language [protected] thanks

Dear sir
I have recharged my mob.no.[protected] on 2.08.2018 for Rs.30 Transaction Id 482114 And Mob No. [protected] on 04.08.2014 for 20 Transaction Id 792054 and I complaint to Airtel 05.08.2014 thr Comp No.CONRC[protected] DTD.05.08.2014 but till now action is taken.


M.No.[protected]

Hi, I tried to get an airtel broadband connection by paying Rs 500 online on june-03-2014. The transaction failed and ever since I have been trying to get the refund. It has been 70 days since this and I am still getting a reply that the team is working to sort out the issue. Can you guys look into this. I am attaching all the relevant docs. Regards, Shyam Prakash [protected]

my number is [protected], the number is blocked with out reason from last week, I am using this number for more than 8 years with submitting proper Document when I get a connection. I given complaint in airtel office at Coonooor Branch and no response from any of your staff. please reply soon and IMMEDIATELY WITHOUT FURTHER DELAY AND ARRANGE TO RE- ACTIVATE IMMEFIATELY and OBLIGE. P.CHANDRA MOHAN CALL; [protected] ( BEST BSNL), [protected](AIRTEL IRRESPECTIVE NO.)

i was using my broadband connection no [protected] at Mysore Karnataka .while transfering from Mysore to Alwar, I went to your office to surrender the connection but your officials at Mysore told me that you can transfer the connection at Alwar .when i enquired at your good office at Alwar . They told me that here broadband facility is not available in Alwar, this is the pure example of cheating the customer. The telephone bill is already issued by you without using above connection now i am in Alwar (Rajsthan), I will not pay your bill due to your wrong commitment at Mysore .you are instructed to take proper action for above complaint otherwise i will go to consumer forum . I am waiting for reply From : [protected]@yahoo.co.in Mob: [protected]

Im using Airtel connection for more than 4 years ([protected]). And i pay my bills regularly. Today my number got barred saying, some guy called Loked he did not paid the bill and he gave my no. as alternate contact no. so they barred my number. Though i pay my bills regularly.