Airtel Complaints & Reviews

Dear Sir, I had registered with airtel account and obtaining a Itemized Bill fr every month. But fm last week am unable to get the itemized bill and getting the error as follows Access Manager WebSEAL could not complete your request due to an unexpected error. Diagnostic Information Method: POST URL: /prepaidaccount/PSC_Web/showRaiseNewRequestViewAction Error Code: 0x38cf04d3 Error Text: DPWWA1235E Could not read the response status line sent by a third-party server. Possible causes: non-spec HTTP headers, connection timeout, no data returned. This is not a problem with the WebSEAL server. Solution Provide your System Administrator with the above information to assist in troubleshooting the problem. Pls let us know how can we get the itemized bill. Matter very urgent

I am Yogendra Sharda, associated with Airtel by taking its services for more than 13 years now, still I'm facing a lot of trouble with the customer services. I feel like I've been mislead and mistreated by the company through its executives.I hope this forum will help me get the issue resolved, I want to share my bitter experience which I recently had while taking Airtel Broadband connection at my home in Raipur C.G. I've been Airtel Broadband Customer since 2005, however due to some reasons I had to discontinue the connection for an year but this March I needed the connection back so I applied for a new connection and PAID Rs.3600/- under the 6-month broadband connection plan on 26/03/14 in my name- Yogendra Sharda, LandLine no of this connection.- [protected], Receipt no. 11410. Some how, as told by Airtel, due to technical reasons the connection did not work out, hence I went back to Airtel office and asked to give proper connection or refund of the money. Airtel confirmed that connection cannot be given so they would refund the amount of Rs.3600/- IN ONE WEEK. The week passed off, NO REFUND GIVEN, on reaching them back they said money will be refunded in 15 DAYS, NO REFUND AGAIN. Now, after SO MANY FALSE ASSURANCE AND INCONVENIENCES, reaching back they say that MONEY WILL NOT BE REFUNDED AS IT IS LAPSED ! I seriously do not understand that after deluding me by empty assurance, WHO IS RESPONSIBLE FOR MY LOSS???? WHY am I not getting the refund??? IS THIS NOT THE ETHICAL RESPONSIBILITY OF BHARTI AIRTEL TO REFUND THE MONEY TAKEN FOR THE CONNECTION IF THEY ARE NOT ABLE TO PROVIDE THE CONNECTION? I expect a detailed look-through into it and get my hard-earned money refunded, simultaneously letting the commoners also know of the cheat and mistreatment by a big firm like Airtel which boast so much of its so called 'customer care service' Thanks Yogendra Sharda [protected] Raipur, Chhattisgarh

I called customer care many times because i am not able to change my hello tune and i am not getting any proper answer from customer care member. Lekhraj singh from customer care dont know how to talk and was not giving proper solution. He was not hearing to my problem properly and was abusing.

I have been using Airtel network ([protected]) for the past 5 years since January 2011 which was registered in December 2010. I bought the SIM by submitting all mandatory ID and address proofs. Few years later, I received a message from Airtel stating that I have to re submit all my documents which I submitted in Airtel outlet, Saidapet, Chennai. On 16th June 2014, my SIM started showing no service. And I lodged a complaint that evening to a customer care representative who assured to resolve the issue by 19th June 2014. But the complaint was not understood in the right perspective and not redressed till date. I had made a personal visit to the relationship center at the Express Avenue at Chennai but was not responded in a positive note. I have made several calls and spoken to nearly 5 to 6 representatives to get my issue resolved but I did not receive a call back even after escalating to higher levels. The service representative says the SIM has been registered in some other person's name instead of mine all of a sudden after nearly 5 years. Further I have last recharged for Rs.160/- on 16.6.14 which could not be used by me. When I am using a Prepaid service, they opt for change of the plan to Post paid by paying some initial payment which will not be reimbursed and why should I change the plan when I am comfortable with the existing one. This number is in use by me for all my references and communications which affects my tele communication badly and I am not in a position to know about the calls I received in this number which may even affect me financially in my official career and my banking transactions. How the number which was used by me for nearly 5 years can be in another persons name all of a sudden as whenever I seek any clarification or redressal of issues, my name is always registered by thier service desk. I have been put to much hard ship and mental agony for nearly two weeks now and I seek redressal of my complaint through your forum as due to the fault of the service provider I am put to much inconvenience and hardship.

Hi sir this is madhu I have got wrong sms to this number([protected]) so please send to the deatils, what I want to me just now it is registration date and this month 25.06.2014 this number to this no ([protected]) got those sms, is it right or no sir please send the report to this mail id sir madhu.[protected]@gmail.com

Dear All, Airtel is one of the worst service provider in India. I have been following Airtel from past 3 months to change my name which has been wrongly printed by Airtel. Despite of contineous promises, they were unable to solve my problem. I am deeply feeling sad about the way they are serving... Stupid uneducated fellows.. Details of my e-mail communication is mentioned bellow... ################################################################################...⇄ Dear Mr. Subhasanket Ray, This is with reference to your email dated 26th May 2014, regarding Name Change issue against your airtel mobile number [protected].As per the telephonic conversation, we would like to inform you that we have updated our records and the name in our records is "Subhasanket Ray" and the same will reflect in your forthcoming invoice.Your invoice is due on 11th June 2014.We regret the incovenience caused in the delay in service.Thank you for choosing airtel.Airtel appreciates your business and always welcomes your suggestions/feedback. Your response will help us to enhance your experience with airtel.Customer touch points:Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday.Please visit our website www.airtel.in for a range of products and services.Your's Sincerely, Mahesh Mahlawatbharti airtel limitedClick here to provide the feedbackhttps://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=B6D6...⇄ 4 5 F7A9CFD F5380D63656BBC2C2C4C4CD&refno=Ref[protected]Original Message[protected]From: [protected]@hotmail.comTo: appellate.[protected]@in.airtel.comCc: Sent: 26/05/2014 10:11:24 AMSubject: RE: REQUEST FOR CORRECTION OF MY NAME DISPLAYED ON THE BILLDear Airtel, My number is [protected] regards, Subhasanket Ray From: appellate.[protected]@in.airtel.com To: [protected]@hotmail.com Date: Sun, 25 May 2014 13:33:04 +0530 Subject: Re: REQUEST FOR CORRECTION OF MY NAME DISPLAYED ON THE BILL Dear Customer, This is in reference with the email dated 22th May 2014 regarding issues for your airtel mobile number. We regret to inform you that you have not mentioned the concerned number. We request to mention the contact number so that we can help you solve your problem on priority basis. Airtel regrets for the inconvenience caused to you. Airtel appreciates your business and always welcomes your suggestions/feedback. Your response will help us to enhance your experience with airtel. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services Yours sincerely Nishant Bakshi Appellate Office bharti airtel limited Click here to provide the feedback https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=D7385EABD436 4E92D1215D86F0107D828CF71A7B80E07ED43454B0D4335ABEDF&refno=Ref[protected]Ori...⇄ Message[protected] From: [protected]@hotmail.com To: appellate.[protected]@in.airtel.com Cc: [protected]@in.airtel.com Sent: 22/05/2014 12:18:54 PM Subject: Request for correction of my name displayed on the Bill Dear Airtel, I am very much disappointed for your service. Despite your commitment my problem has not been rectified yet. Please do specify if Airtel can solve my the problem. Regards, Subhasanket Ray This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

(Account Number: [protected]) I have been a customer of Airtel mobile ever since I started using mobile phones. For the last two years I have been using Airtel postpaid services as they offered some good plans under corporate CUG scheme. Since Airtel is a respected brand I never bothered to look into the itemized bill on a monthly basis. Last month in June'14 I thought of looking into the itemised bill that they send. To my surprise I realized that the bill plan has been changed. Also based on my usage pattern they have changed the scheme in such a way that I end up getting no discounts and paying extra bucks for my calls. I called up the 121 customer care and to my utter surprise they have no clue on the bill plans and asked me to check with my company HR. When I dropped a written complaint to their service team, they informed me that the bill plan has been changed back in January'14. They refuse to accept any mistake on their part that they need to inform the customer as it was me who was feeling the pinch in the pocket. Finally after a lot of discussions over phone they made a correction for 3 months and credited the amount to my account. However their manager made me feel that by paying 50% of the loss amount that I have incurred was more than a favor that I could have asked for. All o[censored]s using postpaid connection get number of emails/calls/sms as reminders for bill payment. When it comes to a change in service plans which adversely affects end customers and not Airtel they simply wash off their hands on taking any responsibility to make the system fair and transparent. Postpaid customers are cash cows who end up paying higher rates on call charges and get pathetic service as the company understands that the switching cost for end customers are high and can be taken for a ride. I am highly dissatisfied and feel cheated after using Airtel for years. Its sad to see how much they value their customers! Is there any way I can get my loss recovered?

Dear Sir, I am using airtel broadband service from long time. Service No: [protected]. I have applied for a half year plan on 01.03.2014 where I have to pay for the 5 months rental in advance and I get 1 month free. And I have got a confirmation email from airtel on 1st of March confirming that my scheme will be activated from 28.03.2014 as per the billing cycle. Now airtel has not activated me on that plan and asking me monthly mode payment and telling that the plan is not available. When I all ready I have confirmation email from their side. And they call two or three times a day for the monthly mode payment, when I was ready to pay for the 5 months advance rental. They don't listen at all. I have send email to the customer care and then only they have inform me that this plan is not active after 4 month of request plan. Please help me in this. Thank you in advance. Manan

I am totally fed up with this airtel connection. Reasons are :- 1. This airtel no. always shows not reachable, so I 'often miss' my urgent and important business calls and that damaged my reputation in front of my clients. That makes me 'mentally and financially ill'. I lost my one of big projects only because of this. 2. I was given wrong information about the roaming plans.That caused excess billing amount. I had made complaints regarding this but nothing had been done from your side. Now am totally fed up and no longer use your services. I even complaint thrice to the Airtel Customer Care. But nothing was resolved. Even your website's service request page has not been working, Thanks for breaking my trust.

I was using airtel 3g data card for more than a year. I raised a request for disconnection on April-20. The customer care executive said that it will take 1 week to confirm the cancellation and I should pay for that 1 week as well. I agreed and paid the full amount including that week and confirmed with customer care that there is no pending due and the cancellation should be done without any issues. But at the end of that month they sent me a monthly bill. I called customer care and explained them that it was already disconnected and I cannot be responsible for any mistakes on their end. Every week they called me and I have to tell the same story to each one of them. Finally they transferred the call to some senior executive and he accepted to cancel the bill. But again I started receiving payment due emails. This time I followed up on emails. I escalated it to nodal officers but they are again starting it from the begining saying the disconnection was not proper and I have to pay for next month as well. I have my monthly bill that clearly shows that I haven't used my data card for the past 2 months and still they are expecting me to pay. I don't want to pay any additional amount and I am frustrated talking to them as I have spent almost 100 rupees in just speaking to their customer service executives. Hence raising a complaint in this forum. Any help is appreciated.

Hereby insertion a plea to revolutionize back my no:[protected] to prepaid itself. On 10th of June I called a customer support executive (preethi her no is [protected]) and asked her whether possible to change my prepaid sim to post paid sim in the same no. She said can change and asked the niceties and on 12th June she sent a boy to collect the same from my home Rs 300 as advance deposit .Then again I called the same customer support executive preethi (care agent) through the person who came for collecting the documents and cash INR 300 and informed strictly her only after my confirmation to you, you can activate to postpaid, until then you can keep aside and also i said will call you 1st week of July .So the customer care agent gave her no to contact -[protected]. On 27th of JUNE Early morning 00:25 received 2 SMS that Address verification for prepaid to post paid conversion of your airtel mobile has been completed, the conversion will start immediately. and continuing another sms received services on your airtel mobile is being changed from prepaid to post paid .This will be completed in 2 hours Use new sim to start the services. As i was in deep sleep i am not able to found the arrived SMS in my phone, only at the time of 10 Am and immediately I called preethi from my mobile, when called preethi in my phone, I was shocked to receive the welcome call for verification and Confirmation said pls deactivate i did not gave any confirmation till this time no person came to my home for the address confirmation. They said nothing cannot be done from our side pls call the customer care /Support. Then i called immediately Preethi -customer care support unit, which i already had, called no of times, but no responses. Then immediately i rushed to the airtel shop which is in the arcot road next by Tyre shop and Chandara Bhavan Hotel. Unfortunately it was under renovation and they guided me go directly to either T.nagar Office or NungamBakkam office. again rushed to the nearer office which is in T nagar, had a response with the office Manager Babu or balu, he said will give complaint to Santhome office and given in front of me to his superiors and also he said they will call you, you can talk to them directly, from this office we cannot do anything .But they gave me the person Id And the channel No . thanks for that . I was waiting until evening there is no single call from santhome office, when called unable to reach the customer care support unit directly. Depressed much. Totally one day shattered including my salary, my time and restless nomadic in my vehicle. And the most important is incoming calls to my mobile (Totally Cut). It is absurd, No one can call me and also I cannot call any one from my mobile. And today completely jumble with the customer care unit, the details which i got from the Tnagar office, and i recollected the collection boy mobile no and the unit office no, but when called all these nos no response till noon, made continuously eventually the same customer care executive preethi spoke to me that i have kept aside but i dont know how it was happed, and again someone called and forced me to activate the post paid. . Now I dont know where i am standing ..., my wish is, i need my no as prepaid with the same old no [protected], and credit my cash either to my land line account or to my airtel money account. If this is not cleared i thought of going to consumer court . Details as follows. preethi- office no -[protected] Preethi- Customer care unit- her No is [protected], CHN-592, ID No is 26863. preethi collogue no is [protected] don’t know the name, being a girl talked very rudely, and two more associate also talked with me in dim-witted manner . Already i am Airtel customer for the foll nos[protected], [protected], and my land line no along with 9Gb unlimited internet usage. You can contact me in my alternate no where my better hal[censored]sing -[protected] or with my land line no[protected]. Pls help me in this regard, absolutely i was messed up, by this pressure is raising, even not able to act normally in my house .

Hi, I have 2 complaints regarding my IPTV connection. First : When I close my IPTV connection my set-top box along with remote was taken back and I was told that refund will be made soon but no refund is made yet. I want to know why the box was taken? Second : Now I want IPTV connection again on my existing broadband connection but I am told by airtel executive that I have disconnect my existing broadband connection and have to apply for new connection amount 3500/- rupees, I want to know why I cant get it on my existing broadband connection?

Hi, This is with reference to Airtel 4G LTE no [protected].I got this number from sales outlet at one of my office location in Dec-13. When i took this number i was told that this number would be immediately activated. But making umpteen number of calls to customer care/ service center the number never got activated. and meanwhile the bills got generated. I continued to take this up with the customer care that i was not able to use any single KB of data and still the bills are generated. I started getting threatening calls that you would taken to court and asked me to settle the bills for which i have not used any single KB as the number was never activated. in April i paid around 2600/ and asked them to cancel the number which they told that this is done and we will also process the refund amount of 2600/ by some one Mr Azmat. But now i again start getting bills .Please note that this caused me enough harassment and mental agony to me . why should i pay for the services which wa never activated and i am not able to use any single KB I want the number to be immediately canceled and demand a refund of 2600/ Thanks Niraj

Hi Team / All, This is in regards to the connection dial up issue that I am facing in airtel 3G Data card from 6th of June'14.The issue is that whenever I connect the dongle to my system and try to make connection, it shows various error e.g, error 628, error 700 etc. I have been calling airtel customer care for almost a month now and the cows sitting on the other side only knew how to moo the issue away to glory !! .I spoke to several executives in airtel to get this problem rectified but nothing has worked.Each time I call and ask for the next level of escalation, I don’t get a proper response, either my call is disconnected or thrown back to the hopeless IVR. Moreover, the other side of the coin(airtel outlet and service center) is even worse. They(airtel outlet and service center) have replaced both the SIM and the Huawei dongle thrice(3 times) and yet it is not working on my system., hell not even working on their( airtel service center) own systems. Also, they have charged me to replace the device and the SIM( I need my money back). And now even after replacing the Huawei airtel dongle and SIM for the third time it is not working and the people over there don't know what to do next( they are even ready to replace it fourth time).After wasting a total of almost a month, spending all my time and money in calling and visiting the airtel offices, I am still empty handed without any solution.I haven't used the postpaid connection for even a single time this month, yet I will get my bill on time from airtel, for which I am not gonna pay even a single penny.At last, I just want you to improve your services and kindly look to pay me back my amount. Airtel will loose there Goodwill and has lost another customer with this lame attitude and services. Details of airtel dongle:- Airtel number- [protected] Airtel Huawei dongle model - Huawei e1731 airtel store address- airtel store, NIT faridabad Huawei airtel service center- Comsoft computers, NIT faridabad

Sir / Madam, Iam a Airtel prepaid customer, i tried calling Airtel customer care and 198 complaint cell to know about the details on international roaming, but the representative not able to give clear explanation on the international roaming, even i visited the Airtel showroom also but again queries not resolved. I required below mentioned clarification. Whether international roaming facility is available on airtel prepaid (Chennai circle). Incoming and outgoing call rates ? Incoming and outgoing sms rates ? Whether incoming sms will be chargeable ? Any default roaming charges is applicable ? Any pre activation to be done ? Visiting country UAE, Dubai. Regards, Arun Chennai

Sir/Mam This mail is regarding a complaint against Airtel. Airtel account number : [protected] Broadband Number :[protected] On 25thApril or 26th April I visited airtel office to put my airtel number on standby for 2 months because I am goin out of station. Even I have done extra payment of standby for coming 2 months. Today I received a bill of june month and then I visited again airtel office sector 25 noida.They told me that, I had a conversation with customer care to activate my connection, but reality is Last month on 29 may 2014, I received a call on my alternate number for activation from customer care but we refused for activation.They activate my airtel connection.Today I received a bill of june month. These are the things I want you to notice: 1.How can they activate my airtel connection without my permission. 2.Airtel connection were on 2month standby 3.Today on 28 june I received a bill of rs.1340 4. I have not made any call on customer care regarding activation. Check the call recordings of 29th may 2014 on this account number.i need proof, on what basis they can activate, I have a knowledge about regarding, if someone refused for activation, customer care executive can not activate my number, if someone do this, this is against complinece. Now Kindly look in to this matter and sort it asap. Reagrds Nitish bhargav [protected] [protected]

I have read several complaints about Airtel's non-responsive, uttely non-user-friendly website. I too experienced it today. I visited 'My Airtel' for my last five transactions. Here is what the page read: Server Error Access Manager WebSEAL could not complete your request due to an unexpected error. Diagnostic Information Method: POST URL: /prepaidaccount/PSC_Web/RechargeL5DViewAction.action Error Code: 0x38cf04d3 Error Text:...

This is raju and my mobile number is [protected].airtel they itself activated a service called IPlayer for the charge of rs5 per day. I didn't raise any request for it then why. if they running out of money they could simply request for it but please not in this way.it should not happen to anyone again.

Hello, I am now in US on a work related visit and will be travelling back only in August. I had sent a email request on 17/04/2014 03:33:15 PM to Airtel service on [protected]@in.airtel.com for closing my Airtel Post paid mobile connection (+91-[protected]). They responded back saying the same has been forwarded to the concerned department. I was waiting for the reply but what i received was a new Bills on 29th April/May/June to pay monthly rental. I had cleared all my balance on 27/4/2014. I requested for an update on Apr 27 and May 30 and got this tracking number PO[protected]. It has been more than 2 months and all i get is a new bill every month.

Hello Airtel, Don't brag that you reach 94 cities in Bangalore when you CANNOT reach known prime locations within Bangalore.I see Airtel has provided fixed line BB connections to Nagendra Block, Bangalore-560050 and Girinagar, Bangalore-560085 but not to Muneshwara Block, Bangalore-560026 WHICH IS RIGHT IN BETWEEN ABOVE MENTIONED PLACES.I've been asking to provide connection for last 3 years.. Still no use.What is this? You have feasibility problems in is it?? Now I doubt your capabilities.