Airtel Complaints & Reviews

Hi my name is Dilip Basu. I had requested for a Airtel Broadband connection on 25th June 2014. The executive, MR. Sudhakar contact number - [protected], got the registration done, took Rs 500 and gave a 3 days working day period to get the connection done. I had requested for 8 MBPS 60 GB plan. Till date he has not turned up for the connection to get fixed. When I call him, he gives thousand excuses for not getting his work done. Sometimes he says there is no availability though he had already checked the port availability the day he took the registration money. There are times when he doesn't answer my calls at all. Irritated, I had to call the Airtel customer care to check what is going on and when I provided them the TBLR number - 6836870 provided by Mr. Sudhakar, they said the TBLR doesn't exist !! I had no idea what to do next..After repeated calls, Mr Sudhakar finally agreed to come and fix the connection today(4th august 2014).He said he can get this done for 4MBPS and not 8 MBPS. However, as usual he didn't turn up and neither did he answer my call.

This, ideally is not expected from a reputed company like Airtel. I still don't understand why would a company like Airtel cheat their customers and that too in such a cheap way ! I hope this complaint of mine gets noticed and some strict action is taken against the executive. All I want is the connection I had requested for and that doesn't seem to be a very difficult request. If it is too difficult then please let the customers know in advance and don't cheat them this way. I hope its an eye opener !

My Contact number : [protected]
Address : 9th main road, #49 2nd Floor, New Thippasandra, Bangalore - 560075

Hi, my name is aniruddha agrawal. I am having a corporate card on which I am eligible for 99rs unlimited internet plan. I had activated this plan and specifically mentioned to activate 99rs unlimited internet plan. The executive had also confirmed that my number is eligible for that plan and he is activating the same. While when in the bill came I came to know that the such plan was not at all activated and my mobile internet charges was around 3200 during that month. When i contacted the customer care they said that it is a mistake from Airtel's part and the charges will be reversed within 48 Hrs. This whole conversation happened on 26th June and till date the charges are not reversed. Till then I had contacted numerous times to the customer care but it was all in vein. Every time in get the same response that our senior will call you in 2 hrs but i never received any call. This is extremely pathetic service by airtel and that too their corporate customers. Definitely I am going for number portability and use some other network who value their customers. Regards Aniruddha [protected]/[protected]

I myslef Deepak Kumar Lahon resident of dimapur had lost one Airtel sim card no :[protected] along with my handset on 31st January, 2014 at dimapur railway station .Further, I have told airtel to block that sim for security purpose and requested them to issue duplicate sim but they didn't issue any duplicate sim card and it was said to me that since the sim is issued in another person name so, they shouldn't be able to issue me duplicate sim card. But my question is that since I have been using these sim for last six years and also once I have been given id proof and address proof to airtel relationship center in december, 2010 then why didn't they told me that at that time when verfication was going on for all service providers .

I visited airtel care at leela bhawan opp Gopal Sweets on saturday 2 aug 14 3.30 pm for change Of my airtel sim my tab was taken inside the staff room for checking i waited in the front room I was questioned whether the reliance sim inside the tsb was working or not. Ireplied that it was working. On returning home i found the tab not working. After checking i foun the message damaged SD card displsyed in the Tab while reebooting I found my messages to airtel beIng unresonded by airtel care. I want my damaged card replaced . The staff had Meddled with the memory card inside the staff room and damaged it.I dont understand Why they ran off with the tab . DAPHNE JYOTHI [protected]

I have started using Aitel Network from past 15 days and there is no network in my home and surrounding it. If any one tries calling they get response as "USER IS EITHER NOT REACHABLE OR SWITCHED OFF". The network is minimum shown 2 - 3 bars on the mobile but when tried callling it shows as not registered to network. I have complained regarding this to the Airtel Customer care many times & my compliant no is -F[protected], nut no action is taken.I had ported to Airtel just 15 days back & this is the worst service best provided by Airtel.REquest Airtel to take necessary actions at the earliest. Now im not even allowed to port to any another network for 3 more months.

I requested for Ultra Turbo Plus 40Gb 4 MBPS plan on July 17th 2014, Mr. Karthik (Mobile: [protected]) assured me the connection in 3 working days after verifying the port availability, but even today he dint turn up for the connection and not even picking the call. As i enquired regarding this in Airtel office in Rama murthy nagar they asked to enquire regarding this to Mr. Anand, Mobile ([protected]) his response is also very poor.

Dear Sir, Ma'am, 1. My name is Major Muneet Banga and I am holding three Airtel defence Corporate plan Nos on my name ie [protected], [protected] and [protected]. Initially i had taken [protected] and when i was happy with the plan i took other two. 2. When i had taken these Nos i was told that the CUG calling between the three Nos is free, however i find in the customised bills that the CUG calling is chargeable. It does not make sense that i have 600 mins free calling on local and STD and the CUG Nos being local are being charged. 3. Also i was told that on all the three Nos i'll be given 199 unlimited 3G internet in the defense corporate plan, however the customer care executives do not know the same and presently i am forced to have a Rs 100/300 MB plan on all three Nos. 4. Yesterday suddenly i get conflicting msgs that on my No [protected] i have used 490 MB already, then 187 MB, then again 487 MB. This is ridiculous, i have always kept a tag of my internet usage and time and again i check by sending DATA USE / 3G USE. kindly check the usage of the last so many months on this NO and you will find it has never exceeded the limit. also we get a warning msg that you are likely to exceed your limit. however no such msg this time. pl check the time the internet was on yesterday and the data use before that. there has been a serious error at your end which needs to be rectified. 5. I am an Airtel loyalist and prefer it over other networks. However, it is felt that whatever is promised at the time of activation is not given. request kindly look into the matter of Airtel 3G @ Rs 199, CUG free calling on all three Nos and the excessive charge of internet usage on [protected]. 6. Thanking you. hope for an early reply. Regards, Muneet

I m apurv jaiswal since 3 year i use no.[protected] i will buy this no. To rs 8000 by docomo comany. On 18 sep 2013 i off the phone some region on 21 nov 2013 when i on the phone there is emergency call only when i go the airtel company they will say it is give the no. To other custmor. I will ask with out 90 day how will you give my no. Sir please tell me what can i do my resent no. Is [protected]
Airtel is very thief company

Sir,
My name is santosh kumar, i live siwan, bihar, i called my relative person mobile number [protected], date 3 august 2014, time 12:03, by the mobile of my mother, my call diverted anthoer number [protected], then ohter person called me and he did misbehave to me, therefor i loss my money, mentel peace, the most important social deal, so i feel unwell and unsafe.The cause of this problem is airtel company, hence i want justice for this problem, so that another people could be safe

Thanks

My name is vikram singh and my airtel no. Is [protected]. I recharged my number with datapack of 300mb 3g service of rupuees 42 on 2august 2014 at 3:40 Pm but i got only 150 mb first i thought may be nxt 150 mb will be added after some time. i start to fill a form at apox4:20 and while filling the form i have hardly used 20 mb of data. And my net got disconnected. And try to reconnect but in vain. Then i chk my balance which was 48 rupees before half an hour ago was .02 paise i was shocked. and then i called the Customer care but as i dont have any balance call get disconnected. Then i recharged with 20 rupees and cAll the customer care they say that you have used your all data and after that your balance is deducted. Then They saId i think you r using 3g for First time with a insulting manner.and cut my Phone. Again i call the customer care then i told them To give me the detail of mb data i have useD they said ok. They said you have used 20mb then 8 mb then 15mB then 10 mb then 276mb data. And i said please transfer this call to your superior and again i explain him the problem. And he gives The details like this you have used 14mb then 22mb and 10 mb then 15mb and then 267 mb aNd said that Rs. 30 is charged per mb usage of 3g data.then i said the total which u provide Is more then 300. And in this case my balance should be-350 appx. Then he says that you have already some extra mb presnt but as i dont have any extra mb on that day. They cant even jaustify there answer they dont even Refer my Case to upper level. as it was urgent for me to fill the form. Ref.no.is CBDMO[protected] registered on 02-aug-2014. it Was Mr. amit to whom i speak. And he was so ignorant.and he says "kar lo jo krna." please take some action against this person also. And solve my problem. as soon as possible.

My Prepaid SIM was lost somewhere having No.[protected] and I applied for another SIM with same No.All documents was submitted on 15th June.Then my mobile was activated and I used it for 15 days.Unfortunately my mobile was disconnected by Airtel Odisha without any prior notice since 31st July.I tried to inquire about the matter by dialing 121.They replied me to contact the dealer from where the SIM was purchased.I had purchased the SIM from M/S Satya Enterprises, Sambalpur, Odisha. After disconnection I rushed to the dealer and as asked I resubmitted all documents again.Today i.e. dt.3.8.14, I asked the dealer and he told me that he has submitted all my documents at Airtel Office.Till today my account balance is aboutRs220.00 and validity is upto 2030.Since four days I am mentally disturbed as my family are far away from me as well as I am in a reponsible job under State Govt.Under such circumstances, please advise me to take next step regarding this matter and also please confirm me whether there is a system of courtesy of your Company to give prior notice through SMS before disconnection or not.

Hello sir,
Airtel has deducted Rs 110 approx from my prepaid mobile balance on 2/8/2014 afternoon for no reason at all.My mobile number is [protected]. I would like to submit a complaint to the customer forum regarding this . Please I request you to take action against airtel for customer fraud. I have recharged rs 200 after my balance was made rs 0 from rs 110..

Regards
Krishna

Dear Sir I am using Airtel phone number [protected] since Jan-2011. Since last 4 months I was getting high amount bill. I was thinking this may be because of roaming. But this is not because of roaming charges this is because of suddenly my bill plan was changed without taking my concern. I talked to customer care they told that this bill plan was changed since 26th march 2014. They told we have send sMs on 26th March 10.30.They didn't take my complain on 121.If they have properly communicated via email or phone I could have choice to go other service provider. For reference I am attaching soft copy mar 2014 bill and july 2014 bill. Since Last four months I have already paid extra amount approx 1800. I want a relief of whatever extra amount that I have paid because of bill plan changed + 10, 000 for my mental embrassment so that in future they think twice to change bill plan without taking customer concern. Thanks-RajeshMob# [protected]

Hi,
I had a 4G connection from Airtel. There was no connection or low connectivity and it stopped altogether after April. There was no reply after may follow ups. I had aid bill for till April after harassment of calls and people visiting at home. Then account closure request was created and account was closed.
Now they are harassing me for some more payment and threatening to close my IDEA number if this payment is not done. When I told that I have paid what ever was remaining, I was told that its not their lookout, I have to pay.

When we are trying to register a complaint in airtel website, it's asking for captcha code and when we enter and submit that, it's displaying a message that "Please enter a valid code". Actually, they have stopped receiving complaints. When we reported this to customer care executive of airtel, he isn't answering properly. Mobile:[protected] E-mail; [protected]@yahoo.com

hi sir my name is simarjeet and i m purchased a new prepaid connection in gurgaon at 30/'07/2014 but after two days the sim is not activate im giving a licence id for proof the agent is giving me his no. which is [protected] he allot me a airtel no. [protected] pls help me

Dear Sir, My name is Kinjal Gajjar and Contact no is [protected]. I am writing this complaint against of Airtel Dth Tv Connection company. Before 4 years i got new Samsung LCD so with it i got Airtel DTH connection free for 3 months and using 3 months i have not use connection and after it they called me and closed my connection and took all instrument like settop box from me. But since there they have called me and ask to recharge otherwise our company person will come and take a settop box but i have not settop box then which way i can give him they already took it their company person. because of daily call i getting disturb by pick up them call so i am writing to you take a some promt step against that company or tell them to update my account and close it forever.

I have made the payment for my airtel 4g data card [protected] on 30-May-2014, but till now they have not debited the amount to my account, they say that its been posted to a different account and they are not in a position to fix the issue, i have waited for 2 months to get this issue fixed but till now they are not in a position to get it rectified. I have provided the bank statement of one month. Airtel has logged multiple requests for the same issue since 2 months and not in a position to get it fixed.

Hi, I have been an airtel customer for a very long time and my number is [protected].Recentely i wanted to activate a Local+STD rate cutter plan with a pulse rate(seconds) and the airtel customer support suggested me a plan of RC17 which is a 28 days validity period with local + STD with pulse rate, but after making the recharge I came to know that its a minute rate.I again called the customer care and complained about this they said they will escalate this but what will the customer will get after escalation, will they revert back the amount??? Fine, later I spoke to a supervisor name Ragavendra and told him that fine i don't want this RC17 pack i want to activate another rate cutter of RC97, then he said that i have to wait for 48 hours ablest for a new pack recharge.Now for their mistake i have lost a small amount of 17 Rs, its ok, but they want me to have this RC17 pack rate for 48 hours for their mistake, i cant make a new pack recharge. This is really absurd and annoying for a reputed network provider like AIRTEL.

Hi, We got our Airtel broad band connection disconnected on Dec 06, 2013 (Ac No. [protected]) on account of relocation to Mumbai, by calling up the Airtel customer care number. The disconnection was immediate, however we continued to get calls and emails from Airtel asking us for payments for the said period. One such mail is attached below. Please advice on how to stop this harassment as soon as possible. Best regards, Rajeeb Banerjee Mobile: 0-986.717.8859, 999.959.167