Airtel Complaints & Reviews

I purchased a Samsung galaxy s duos 2 GTS 7582 mobile handset On 25 may 14 from chroma retail Nashik. the box of my phone mentions that i[censored] use a new air tel sim card in this phone u will get 1 GB 3g data per month for 2 months from air tel . so I purchased a new air tel sim with no [protected] but up till now no data has been credited to my account I had lodged a complain with air tel on 09/06/2014 ref no cnbra [protected]. on 12/06/14 they replied by sms that aapke account mein uchit recharge laabh jod diya gaya hai. but no 3 g data has been credited to my account yet.when I call air tel on 198 it takes 1/2 hour to talk to the customers care executive and then he assures that u will get the benefit in 1-2 days . but nothing has happened I urge Samsung & air tel to stop such gimmick offers i[censored] r not intending to fulfill them . I demand immediate action from airtel and credit data immediately to my account. rahul gadakh mobile no. [protected]

to whom it may concern on 12th i made an online payment of rs. 1290 for my DTH connection for Cochin, Kerala i went for this just because it was urgent for one on my guest. + it quite surprised to see even after 3 days none of your technical staff visited us for installation contacted few nos which i got form the website unfortunately its really disgusting. only airtel ads are coming no none of the customer service attends the call its really really annoying after frequent calls and emails i got a chance to talk to someone from bangalore ( pls note i am from kerala and i had to call people from other states to solve my issue ) after 4 repeated emails to [protected]@ub, airtel.com i received a reply from ms. nisha lal today - after 52 hrs managed to contact the nodal office nos spoke to them twice. both time i got assurance that connection will be done today at any cost. unfortanately same thing. no one turned up. i wanted this connection for one of my VIP guest who were staying with us for the last 3 days. now they are leaving tormorrrow so i dont need anymore connection from airtel will go for some other reliable connection providers who gives more attnetion and importance for their customers satisfaction. i dont know about the service from other states. but sure cochin is the worst from it. sad to see such unattentive irresponsible action from airtel who dont keep their word for customer satisfaction i know its no use sending this email hence keeping copies to few high ranked officials FYI - CC is kept for Indian Consumer Complaints Forum unhappy airtel customer from cochin firoz khan cochin - 2 kerala +91 [protected]

I have subscribed the landline no. 45524128 at Chennai and facing frequent disappearance of internet connection. I have tried to contact you over phone at 121, but the process is so lenghty to talk to your technical officers and also it involves charges for fault in your connection. I become upset as I have to stop working because of internet disappearence very frequently. Kindly help to resolve as soon as possible.

Hello;

This is From CanApprove Consultancy Services (P) Ltd. We have Airtel Internet connection in our office @ Gould Souk Mall Cochin. We had Problems with our Internet and has reported it to the Kadavanthra office and Kundanoor office of Airtel. But still we are not able to continue our business.

Kindly look into the matter as its an urgent requirement otherwise we will be forced to choose some other options for our connections

Regards

Asha Vijay T.

Asst. Marketing Executive

[protected]

CanApprove Immigration Consultancy Services (P) Ltd.

Sir I am mohanakrishna from tamilnadu my no is [protected] last 6 years i am using the bill plan 199 i got the message from your airtel service bill plan is to be revised 199 to 249 i dont need the bill plan to be revised i need the same amount 199 plan only. mail me to [protected]@rediffmail.com contact to my mobile no [protected] Thanks and regards mohanakrishna coimbatore-25

From: Vibhor Jund
Sent: Friday, June 13, 2014 1:17 PM
To: [protected]@in.airtel.com
Cc: Vibhor Jund
Subject: RE: [|BAL|Ref04256859|] CHANGE CURRENT PLAN INTO "AIRTEL SPECIAL VALUE 199 CUG PLAN" FOR MY MOBILE [protected]

My bill plan is still the same, how can airtel close my ticket, please escalate:


From: Vibhor Jund
Sent: Friday, June 13, 2014 1:11 PM
To: '[protected]@in.airtel.com'
Subject: RE: [|BAL|Ref04256859|] CHANGE CURRENT PLAN INTO "AIRTEL SPECIAL VALUE 199 CUG PLAN" FOR MY MOBILE [protected]

HI Team,

Did airtel changed my bill plan to what I requested? Since I am finding my service request is closed, please reopen and update my bill plan to: AIRTEL SPECIAL VALUE 199 CUG PLAN

S.No. Ref. No. Type Category Creation Date Status Action Feed Back
1 56692279 Request Account Updation 6/13/2014 Closed Give FeedBack


From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Friday, June 13, 2014 4:36 AM
To: Vibhor Jund
Subject: Re: [|BAL|Ref04256859|] CHANGE CURRENT PLAN INTO "AIRTEL SPECIAL VALUE 199 CUG PLAN" FOR MY MOBILE [protected]

Dear Vibhor Jund,

This is with reference to your request for change of bill plan for your airtel mobile [protected].

We have registered your request. Your Reference number is 56692279. Please quote this in any future communication. Our team will contact you within 2 days with an update on the same.

We would also like to inform you that the rent, discount of deactivated and activated bill plan will be prorated due to change of bill plan on middle of the bill cycle. Also, if there is any pack which are inconsistent with bill plan requested for will be deactivated.

Tariff details for the bill plan you have requested are listed in the attached file.

To know your current bill plan details please text BP to 121 (toll free).

Thank you for choosing airtel.

¿

¿


Best Regards
Shwetha Achar
Service Specialist

airtel


"If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details."


[protected]Original Message[protected]
From: Vibhor.[protected]@niit-mediatech.com
To: [protected]@in.airtel.com
Cc: Vibhor.[protected]@NIIT-Tech.com
Sent: 12/06/2014 02:23:10 PM
Subject: RE: [|BAL|Ref04125186|] CHANGE CURRENT PLAN INTO "AIRTEL SPECIAL VALUE 199 CUG PLAN" FOR MY MOBILE [protected]

Here is the sample number of co-employee, name Kapil Chauhan, mobile number:
[protected]. His number is post paid niit airtel corporate plan 249 CUG is
activated on his number.


So please as I have made all payment (see screenshot below), given you my
company icard copy (see below) & given you sample number: [protected]


Please activate AIRTEL SPECIAL VALUE 199 CUG PLAN on my number [protected].

cid:image003.[protected]@01CF8556.C8BD3B00


cid:image001.[protected]@01CF8556.C8BD3B00


cid:image002.[protected]@01CF8556.C8BD3B00


regards,

Vibhor Jund

NIIT Technologies

Cell: +[protected]


From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Thursday, June 12, 2014 3:58 AM
To: Vibhor.[protected]@niit-mediatech.com
Subject: Re: [|BAL|Ref04125186|] CHANGE CURRENT PLAN INTO "AIRTEL SPECIAL VALUE
199 CUG PLAN" FOR MY MOBILE [protected]


Dear Vibhor Jund,

This is with reference to your request for change of bill plan for your airtel
mobile number [protected].

As discussed with you, to process your request, we require the parent id of
your company/sample number which is already in group.

Further, note that there should not be any outstanding amount payable at the
time of placing the request. In case of any excess amount paid, the same would
be automatically adjusted in your next bill.

Please dial *121# (toll free) to know your current usage.

Thank you for choosing airtel.


Best Regards
MD Faheemuddin
Service Specialist

airtel


"If you are not satisfied with the resolution of your complaint, you may
contact Appellate Authority with the SR number. Please click on
http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate
Authority details.


[protected]Original Message[protected]
From: Vibhor.[protected]@niit-mediatech.com
To: [protected]@in.airtel.com
Cc:
Sent: 11/06/2014 05:08:11 PM
Subject: RE: [|BAL|Ref04095548|] CHANGE CURRENT PLAN INTO "AIRTEL SPECIAL VALUE
199 CUG PLAN" FOR MY MOBILE [protected]

Please update my bill plan to "AIRTEL SPECIAL VALUE 199 CUG PLAN".

Thanks & Regards
Vibhor Jund
NIIT Technologies
Cell:[protected]

[IMAGE]


[IMAGE]


[IMAGE]


From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Wednesday, June 11, 2014 5:52 AM
To: Vibhor.[protected]@NIIT-Tech.com
Subject: Re: [|BAL|Ref04095548|] CHANGE CURRENT PLAN INTO "AIRTEL SPECIAL VALUE
199 CUG PLAN" FOR MY MOBILE [protected]


Dear Vibhor Jund,

This is with reference to your request for change of bill plan for your airtel
mobile [protected].

On receipt of your email, we tried contacting you on your number [protected] and
[protected]; however, we were unable to establish contact with you.

We understand that you wish to change your bill plan to a corporate plan prior
to bill generation date. In view of the same, we request you to pay the pending
amount of Rs.651.91/- and reply to us with a scanned copy of your company id
card and sample account number for initiating the change of plan. Pending
amount includes your outstanding amount and unbilled amount payable. In case of
any excess amount paid, the same would be automatically adjusted in your next
bill.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Sir/Madam, I receive a message dated 12 June 2014 at 1.42 PM that " 12 June se Rs 100 ke airtel recharge par milne wala labh badal raha hai. Ab apko Rs 100 ke recharge par milega, Rs 100 ka hi full talk time" from AI-ARWINF I recharged Rs 100 dated 13 June, but only 86 Rs credited in my account. Then I call to customer care to Mr. Ravinder Ji and Mr. Tejprajap ji, but no satisfacotry answer given by them. Finally I request you to credit rest of 14 Rs in my account as soon as possible. Thanks and regards Dhanush Dhari Mobile no. (0)[protected]

Hi, AIRTEL has charged on my post Paid bill around 376 rupees for using the services of 543212(which we haven't used this service.i am in a plan of 199 and after adding the above unknown charges and other call charges i got the total bill of 746. i wonder by seeing this bill and called the AIRTEL customer care service people..there way of answer is very rude and disrespecting the customer. They are not ready to investigate on why this bill was charged and also not ready to show the proof o[censored]sing this service by us. I have the call logs of that particular day in my mobile when i said the same to Airtel service people they are simply saying that we have deleted the logs, then i asked them to escalate this case and start the investigation on what was happened but the manager is very rude and insulting us back not to use the AIRTEL service. I feel very bad that this people are charging illegally and making our money and time waste.I need justice for the above and want to clear whose fault is this.. Regards, Srini [protected]@gmail.com

Sir my name is devesh kumar from bihar patna...When i load cash from airtel money website to my airtel money account by my pnb debit card, , then transaction was failed due to some reason and the balance is debited from my account so, sir please help me to return my money in to my account...My airtel money account mo. No. Is [protected]...My contact no. Is- [protected] & [protected]


Your's - mr. Devesh kumar
Patna
Bihar
Mo-[protected]

Iam from coimbatore..Actually i lost my mobile last week, so i called the customer care on the same day to block my number..i called 121 and 198, but i dont know how to interact with the customer care executives, again and again i was trying to interact with them, in order to get the duplicate sim, where to get it and what are the details they needed, but we are not having an option to talk with them, , really disappointed with the services provided by the leading network..if this continues for a longer time, , there is no other option other than changing the network..

In spite of reminding bill plan is not getting changed. Please change my bill plan to Rs. 299/- corporate plan with 1 GB 3G internet connection. It was earlier there, but I do not know un der whosmie consent Rs.125/- plan has be en given/changed. Once again requested to put me to bill plan to Rs. 299/- corporate plan with 1 GB 3G internet connection, My plan Rs.399/- with 4 packs 3G internet, 1 pack SMS, 3 packs local calls & balance 4 packs STD phone calls. There won't be any change in add on nos. Thanks & Regards, Asit Baran Das Mobile no.[protected]

Hi, Airtel agent informed me that they will provide internet connection in our area, inspite of me warning them that there is no junction box available in our area. The agent came to my house and collected an amount of Rs. 500 and said the connection will be available in 3 days. This happened on April 2nd. But there was no response from them even after a week, inspite of me calling them every day. Finally they said that they can't provide the connection and will refund the amount in 15 days. The complaint number was 45541698. It has been more than 65 days and I still haven't received the refund. Whenever I call the customer care they keep telling me that they have already sent the cheque, but they have no way to check the progress. These people are simply cheating the cutomers and swindling money. I request you to take action against these cheaters and get me my money refunded. Airtel Complaint number: 45541698 Regards, Balamurugan [protected]

Subject: Information regarding fraudulent and illegal contracts being established with customers in Mumbai by
Airtel India Ltd.

From: sameer shahani ([protected]@yahoo.com)
To:
Gopal.[protected]@in.airtel.com; ceo.[protected]@airtel.in; Srinivasan.[protected]@in.airtel.com;
raghunath.[protected]@in.airtel.com; [protected]@trai.gov.in; [protected]@trai.gov.in; [protected]@trai.gov.in;
[protected]@trai.gov.in; [protected]@trai.gov.in; [protected]@trai.gov.in; [protected]@trai.gov.in;
[protected]@trai.gov.in; [protected]@trai.gov.in; [protected]@trai.gov.in; [protected]@trai.gov.in;
[protected]@trai.gov.in;

Date: Friday, 30 May 2014 12:54 AM

Dear Sir/s,
I am of the opinion that it is the appropriate time to write to you in relation to the sordid
quality and severally fractured integrity of Airtel services being provided to Airtel
customers in Mumbai.

I am and have been a consumer of Airtel mobile services in Mumbai, owning and operating
Airtel mobile phone number [protected] since many year within the prepaid segment and I
must state that I have been spared the horrors of having to interact with the customer care
channels, whether online or otherwise.

However, my horrendous ordeal began on the fateful day of 21st May 2014, when I
received a call from one of the Airtel DSAs operating in Mumbai, namely, Rapid
Televentures situate at Andheri. The following is a seriatim summary which leads to this email;

1. The tele-caller employed with the aforesaid DSA contacted me in terms of porting my
existing Vodafone postpaid number to Airtel postpaid.

2. Upon inquiring about the plans he was offering, the following shall be relevant to record;

2.1. I was offered a Rs. 299 (with tax) rental plan which contained the
following benefits, viz;
2.1.(i) 1GB 3G data service or in lieu thereof 2G unlimited service.
2.1.(ii) 800 free calling minutes, which subsequently changed to 300 -
400 free calling minutes.
2.1.(iii) 300 free SMSes.
2.1.(iv) Airtel - Airtel free calling 24 hours a day, everyday
2.1.(v) 30p per minute Local and STD calling upon exhausting 800 free
calling minutes.
2.1.(vi) Free roaming in Maharashtra, Goa, etc without any rental
12/6/2014 Print
about:blank 2/3
2.1.(vii) Incoming calls while on roaming chargeable at 30p per
minute
it is important to record that all the benefits stated in 2.1.(i - vii) have unconditional lifetime
validity, unless specifically asked to be deactivated by me.

2.2. Alternatively, I was offered a Rs. 399 (with tax) rental plan which
contained the following benefits;

2.2.(i) 1.5 GB 3G data service.
2.2.(ii) 600 free calling minutes.
2.2.(iii) 300 free SMSes.
2.2.(iv) Airtel - Airtel free calling.
2.2.(v) Free roaming similar to 2.1.(vii) above.
it is pertinent to record that all the benefits stated in 2.2.(i - v) have unconditional lifetime
validity, unless specifically asked to be deactivated by me.
Finally, when the office boy came over to my place to fill up the customer acquisition form
and collect my documents along with Rs. 200 in cash, as security deposit I was offered the
following the following benefits with the Rs. 399 rental plan;
2.3.(i) 1.5 GB 3G data service for life.
2.3.(ii) 900 free local calling minutes.
2.3.(iii) 300 free STD calling minutes.
2.3.(iv) 100 local + 100 STD free SMSes.
2.3.(v) Airtel - Airtel free calling.
2.3.(vi) Free roaming.
all the benefits stated in 2.3.(i - vi) to be in continuation with 2.1.(v) and 2.1.(vii) above.

Upon accepting the said offer as detailed in 2.3.(i - vi), the customer acquisition form was
executed (xerox copy available) and my identification documents along with Rs. 200 in
cash was handed over to the office boy Vinayak Birje at my residence in Mumbai.
When the new sim card provided to me continued to remain inactive till 29th May 2014, I
approached the Airtel Relationship Centre situate at Hill Road, Bandra West, to enquire
about the needless and unnecessary delay, I was directed to one Mr. Akhilesh Dubey was
claimed to be the store manager. Upon discussing the aforesaid plan 2.3.(i - vi) with him, it
came to light that all the commitments made to me were false and Airtel does not in
anyway, whether at the store level or otherwise offer the plan set out in 2.3.(i - vi).
It is also important to record that similar plans have been offered to numerous customers
in Mumbai, clearly with ulterior and mala fide motives to facilitate illegal and unjust
enrichment of all concerned.

Thus from the above, the fractured integrity of business practices being adopted becomes
abundantly clear. It is also important for me to record that all calls received from the said DSA and all calls
made to the employees of the said DSA are recorded by me and shall be produced before
law enforcement machinery and / or the telecom regulator in the interest of innocent and
unsuspecting customers to protect myself and them from entering into illegal contracts
based on blatant fraud and shameless misrepresentation.

Also, despite several assurances, the above mentioned mobile phone number continues to remain inactive and the last status was that the number did not exist any longer.

This especially after several persons from the Regulatory Team have been assuring me since the last 10 days that the matter would be resolved to my satisfaction, note than I do possess call recordings of all communication with employees / agents / servants / officers of Airtel Ltd.

Also, despite several false assurances no action has been taken against the defaulting DSA.

Thanks & Regards,
Sameer Shahani.
Mumbai.

Hi, This is Rohit Kumar from Rohini Delhi, I am facing issue with Airtel Digital since more than a week. I've already logged a complaint since Saturday 7th June but no body has responded in the manner. I am already wasted more than 3 hours everyday to speak with various persons at customer care but seems nobody is having any solution to my issue. Respective dealer and engineer is not responding anyone's call, I don;t know if they don't have sufficient staff then how can they run a company. I am very frustrated and already decided to discontinue using all airtel services (since number portability is also there now) including my and my family's postpaid numbers. We are more than 12 years old customer of airtel and were very much happy since then but this time Airtel has not maintained it's service level and not providing satisfactory services to its consumer. My rest of the detail are - Address - E-15/87, Sector 8 Rohini New Delhi 110085. Cell number - [protected] Customer ID - [protected] Complaint number[protected] Regards, Rohit

I had a 3g data usage balance of 60mb available on my phone @ 11am on 12th june which was valid till the 13th of june. i recharged my phone for 3G data usage of 2.5 gb @ 11:45am on 12th june itself, before my previous data usage balance was over. but airtel still deducted whole amount of my main balance which was around 250Rs. in those 45 mins i made sure not to use any data. even if my apps where working, downloading or uploading data(as airtel executive said), i dont think it can consume that much of data. and to add to it, when i called airtel for any clarification, the airtel executive said ur balance was valid till 11 june only. how can it be possible when on 12th june morning i check my balance on *123*11# and it says avaliable 3G data in my account is 60mb valid till 13th june. i still dont understand why the amount was deducted. there is an exclusive web offer on airtel 3G data rechrge of 2.5gb data for RS449. I think by giving a little benefit of .5gb data there, they are ddeducting balance from our main account. because same thing happened 3-4 months back too.. but that time i thought may be i did check it wrong, but this time i am damn sure that it was valid till 13th june. and today is 12th june only.

Dear sir I was using the Airtel number [protected] of which Rs 5007 bill was pending due to that my number was disconnected. I did not use that number since 4 months. But airtel personal calls me and say that you pay 2500 and do the full and final settelment or you can pay Rs 3500 and we will activate your number. As per their commitment i pais Rs. 3500 but now they are giving no response. My payment reciept number is 9197901, book no is 983, payment date 12.06.2014. Concerned person is Mr. Sumit Pls help

Hi I have recharged by 3G data card for Rs 751. The amount was detected from my bank account and the airtel prepaid displayed -Transaction Failed- and the recharge amount is credited to my data card account [protected] Date (Value Date)-12-Jun[protected]Jun-2014), Bank Transaction Ref. No.-IGV4363217 TRANSFER TO [protected] (screen shot attached) Please do the needful. Thanks Ramesh R [protected]@hotmail.com +91 [protected]

We started using the above dongle No :[protected] and getting regular fixed amount bill for 6GB with tax.In March we extended to 10GB and informed the fixed tariff as Rs.999/+tax .Now Airtel official saying that the bill has come to Rs.5500 for excess usages.And also 2nd month also the same amount has come. As per seller information the amount are fixed.We don't know how has this amount created.Solve this issue or treated the dongle is cancelled. Thanks Nallasubbu.N [protected]

Sir/Madam, I am having a postpaid airtel connection- [protected] which is on the name of Mrs. Sushma Malhotra. I had bought a new handset- Sony Xperia C on 5th June 2014 and its IMEI No is [protected]. There is free 1GB data of Airtel with this handset for two consecutive months but I am sorry to say that in spite of repeated requests and reminders at airtel customer care, the data for the 1st month has not been activated till now (6 days from putting the Airtel sim in my new handset). I even visited the airtel office at Kingsway Kamp, Delhi but they refused to help me and told me to again contact customer care(which I had already done a dozen of times but it was all in vain). I request you to please take the matter into consideration on top priority and get my 3G data activated immediately. Thank you

As i topuped my accout with 100 rupees and made a net balance 3g with 1 gb.the balance after usage of net was 200 mb . But suddenly airtel made the net balance as 0.4 mb. but i was using only facebooK which dont consume more than 1 mb O[censored]sage.And also they withdrawed my 100 rupees from my account, with a net balance remaining of 0.4 mb.So please give me a justiCe for me.. And this is repeating again and again by airtel. so please kindly make them to refund my Account balance. THanking you.