Airtel Complaints & Reviews

We have 4 connections of airtel running in our home . We are facing the same problem with all numbers . When it is the time to activate our net pack automatically, the company does not activate it and starts cutting the net usage from our mobile balance . We have tried to complain about this no. of times but they say that they received such request from our mobile no. which is a pure lie . I was having more than Rs. 380 in my mobile no. [protected] which they swapped in just 1 day saying net usage . Calling again and again to the customer care one gets a different statement each time and the executives hold the line to transfer the call to their seniors but it always gets disconnected . After repeated complaints, one lady executive assured me to return back the amount within 4 hrs. and said their will bwe a confirmation msg on my mob. in the next half an hour . When there was no msg till 1 1/2 hr. i again called their customer care and they bluntly refused to give back the money .Our no. [protected] also faced the same problem on 21st june 2014, as an amount of approx. 170 was also wiped away.

I own a airtel broadband connection in Pune[protected] . I am facing connection issues from last 2 weeks. When I called customer care, as usual they gave me resolution time of EOD of next day. When I checked next day, the issue was still there, when I called again they gave me new time, and this goes on and on.. When I escalate this, they told me issue will be resolved in next day. I waited and issues was resolved. But again there was a disconnection next day. I again raised a complaint, and story continues. Now when I am writing this, its 3rd time, I am facing disconnection issue. I really want to go for disconnection, and cancellation of connection. I really think this is very poor service, and Airtel is not giving correct resolution. Even I found in area, the Cables in area is in very bad condition, spread on roads. Its really irritating, There are other operators also giving good service. Airtel should rethink on service and customer satisfaction. Without informing customers, why they are going for an outage. But now, I really want airtel connection out of my house. They even take time in disconnection.. Shame..

Gmail Prashant Tandon <tandon.[protected]@gmail.com> RE: [|BAL|Qrc111051411052636496085|] COMPLAINT: BROADBAND CONNECTION NOT GIVEN: REFERENCE NO. 22873976 23 messages [protected]@in.airtel.com <[protected]@in.airtel.com> Sun, May 11, 2014 at 4:48 PM To: tandon.[protected]@gmail.com Dear Customer, This is with reference to your email regarding delay in activation of connection and sales commitment for your airtel account number [protected]. We would like to infrom you that, we are unable to provide the connection due to some technical constraint. Further, we would like to inform you that we are unable to return documents and unable the reimburse modem charges. However, we have escalated the case towards sales commitment to the concern team and our team will get back at the earliest. Inconvenience regretted, we appreciate your cooperation in this regard. Best Regards Chidambaram V Service Specialist airtel "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details." [protected]Original Message[protected] From: tandon.[protected]@gmail.com To: [protected]@in.airtel.com Cc: Sent: 11/05/2014 11:28:06 AM Subject: Complaint: Broadband connection not given: Reference No. 22873976 Dear Customer Service, I had registered online for getting an Airtel Broadband connection at my residence on Bannerghatta Road, Bangalore. I received a call from your customer service representative named Mr. Shivakumar with mobile number [protected], confirming the availability of connection in the area. Somebody came & collected the documents from my residence on May 3, 2014 morning & I was advised that connection will be established at my place by May 4, 2014 end of the day. I was also advised that since only 2 MBPS connections are available, which do not come with a free modem / router, I should arrange one for my self. Based on your executives commitment, I purchased a router & waited for the connection to be established. Nobody turned up at my location on Sunday, May 4, 2014. I was told that there is some problem generating a work order & hence the connection will be done positively on Monday. Monday onwards, this person stopped responding to the phone calls. I sent him multiple SMS, to which I received no response. A copy of these messages is enclosed herewith for your reference. I called this person from different numbers, where he committed that connection will still be done in a days time. I contacted your customer service at [protected], where they first mentioned on May 5, that the connection will be done by May 7, 2014. On May 7, 2014 when I called they mentioned that there is some issue with the cable & the connection will be done by May 9, 2014. On May 9, 2014 when I called I was given a complaint number: 45814236 with a turnaround time of 24 hours & the connection will be made. Today, on May 11, 2014 when I called the customer service & gave them the complaint number, they bluntly told me that the connection is not possible at my location. I don't want this connection any more and anytime in future. Please make sure that the documents collected are sent back to my residential address, clearly stating the reason for denial of connection.The router I purchased based on your commitments, should be reimbursed to me in total. Failing which, I will register a complaint against Airtel for cheating, metal harassment & making false commitments & other applicable clauses. Regards, ¿¿ Prashant Tandon - Screenshot_[protected].png - Screenshot_[protected].png - Screenshot_[protected].png This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. Prashant Tandon <tandon.[protected]@gmail.com> Sun, May 11, 2014 at 4:56 PM To: [protected]@in.airtel.com Thank you for your email. Since you are unable to help in nay manner. I will post this entire email conversation across the internet for people to be aware of cheats like you, who make false commitments and can't deliver. I am sure that will help many more people take better decisions and go with different providers, who offer better services . Regards, Prashant Tandon [Quoted text hidden] [protected]@in.airtel.com <[protected]@in.airtel.com> Mon, May 12, 2014 at 10:04 AM To: tandon.[protected]@gmail.com Dear Prashant Tandon, You wrote in on[protected], with a concern regarding delay in installation of connection and requesting for reversal of documents and modem charges for your airtel account number [protected]. Our effort has always been to provide enhanced customer experience. Your valuable feedback is noted and sincere apology for any lapses from our end. On receipt of your email we tried contacting you on your mobile number [protected] but were unable to establish contact with you. We have already forwarded your complaint to the concerned team. Our team will be contacting you with an update on the same. Inconvenience regretted, we appreciate your cooperation in this regard. Best Regards Mohammed Rizwan Pasha Service Specialist airtel "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details." [protected]Original Message[protected] From: tandon.[protected]@gmail.com To: [protected]@in.airtel.com Cc: [Quoted text hidden] This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. Prashant Tandon <tandon.[protected]@gmail.com> Thu, May 15, 2014 at 1:06 PM To: [protected]@in.airtel.com Dear Customer Service, I have not got any resolution from your end. Please treat this as the final notice from my end. If I do not get an appropriate resolution for all the nuisance you created. I will post this conversation directly on the Internet & I will not be responsible for any consequences arising out of the same. -- Best Regards Prashant Tandon +[protected] [Quoted text hidden] [protected]@in.airtel.com <[protected]@in.airtel.com> Thu, May 15, 2014 at 4:24 PM To: tandon.[protected]@gmail.com Dear Prashant Tandon, You wrote in on[protected], with a concern regarding delay in installation for your airtel account number [protected]. Our effort has always been to provide enhanced customer experience. Your valuable feedback is noted and sincere apology for any lapses from our end. We have already forwarded your complaint to the concerned team. Our team will be contacting you with an update on the same. You can also mark a mail to nodal.[protected]@in.airtel.com. Inconvenience regretted, we appreciate your cooperation in this regard. Best Regards Uma Kedarisetty Service Specialist airtel "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://www.airtel.in/applications/xm/BroadbandInternet_AppellateAuth.jsp for Appellate Authority details." [protected]Original Message[protected] From: tandon.[protected]@gmail.com To: [protected]@in.airtel.com Cc: [Quoted text hidden] This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. Prashant Tandon <tandon.[protected]@gmail.com> Sat, May 17, 2014 at 5:45 PM To: nodal.[protected]@in.airtel.com Dear Nodal Officer, I had registered online for getting an Airtel Broadband connection on 1 May, 2014 at my residence on Bannerghatta Road, Bangalore. I received a call from your customer service representative named Mr. Shivakumar with mobile number [protected], confirming the availability of connection in the area. Somebody came & collected the documents from my residence on May 3, 2014 morning & I was advised that connection will be established at my place by May 4, 2014 end of the day. I was also advised that since only 2 MBPS connections are available, which do not come with a free modem / router, I should arrange one for my self. Based on your executives commitment, I purchased a router & waited for the connection to be established. Nobody turned up at my location on Sunday, May 4, 2014. I was told that there is some problem generating a work order & hence the connection will be done positively on Monday. Monday onwards, this person stopped responding to the phone calls. I sent him multiple SMS, to which I received no response. I called this person from different numbers, where he committed that connection will still be done in a days time. I contacted your customer service at [protected], where they first mentioned on May 5, that the connection will be done by May 7, 2014. On May 7, 2014 when I called they mentioned that there is some issue with the cable & the connection will be done by May 9, 2014. On May 9, 2014 when I called I was given a complaint number: 45814236 with a turnaround time of 24 hours & the connection will be made. On May 11, 2014 when I called the customer service & gave them the complaint number, they bluntly told me that the connection is not possible at my location. Based on your executives false commitments, I purchased a wifi router & wasted number of days waiting for the connection. This caused an un-due amount of delay in my work & lots of stress. I want this router to be adequately reimbursed by AirTel & a closure report sent to me stating clearly that why the connection was not provided. Failing which, I will register a complaint against Airtel for cheating, metal harassment & making false commitments & other applicable clauses. I will also post this entire conversation on the online media, for people to be informed about (customer friendly) practices followed by AirTel. -- Best Regards Prashant Tandon +[protected] [Quoted text hidden] nodal.[protected]@in.airtel.com <nodal.[protected]@in.airtel.com> Sun, May 18, 2014 at 12:37 PM To: tandon.[protected]@gmail.com Dear Mr PRASHANT TANDON, This is with reference to your email dated 17-05-14, regarding the New airtel fixed line/Broadband connection proposal. Thank you for writing to airtel and oppurtunity to assist you. We would like to inform you that, we are working towards resolving your concern and will revert you back within 24 hours. Need your patience to serve better, Please do write in for any further assistance. Regards, Bhagyaraj R Nodal Team bharti airtel limited [Quoted text hidden] Prashant Tandon <tandon.[protected]@gmail.com> Mon, May 19, 2014 at 10:14 PM To: nodal.[protected]@in.airtel.com Dear Bhagyaraj, awaiting your response. -- Best Regards Prashant Tandon +[protected] [Quoted text hidden] nodal.[protected]@in.airtel.com <nodal.[protected]@in.airtel.com> Tue, May 20, 2014 at 1:21 PM To: tandon.[protected]@gmail.com Dear Prashant Tandon, .This is with reference to your email dated 17-05-14, regarding the proposal of New airtel fixed line/Broadband connection. We regret for the delay in responding to your mail. Airtel regrets for the inconvenience caused to you. As discussed over phone [protected], we would like to inform you that we working towards resolving the issue and the same will be resolved within 10 working days. Need your patience to serve better, Please do write in for any further assistance. Customer touch points: Level 1: Customer Care: [protected]@in.airtel.com and 121/198, working Hours - 24/7. Level 2: Nodal Team: nodal.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Regards, Bhagyaraj R Nodal Team bharti airtel limited Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction Kindly Click here for feedback https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=FA1D64ADD638...⇄ "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://www.airtel.in/applications/xm/BroadbandInternet_AppellateAuth.jsp for Appellate Authority details." [protected]Replied Message[protected] From: nodal.[protected]@in.airtel.com To: tandon.[protected]@gmail.com Sent: 18/05/2014 12:37:15 PM Subject: Re: [|BAL|REF00418573|] COMPLAINT: BROADBAND CONNECTION NOT GIVEN: REFERENCE NO. 22873976 [Quoted text hidden] [Quoted text hidden] Prashant Tandon <tandon.[protected]@gmail.com> Sat, May 31, 2014 at 2:41 PM To: nodal.[protected]@in.airtel.com Dear Nodal Officer, Could you please update me on the status of the connection. Regards, Prashant Tandon [Quoted text hidden] nodal.[protected]@in.airtel.com <nodal.[protected]@in.airtel.com> Sat, May 31, 2014 at 6:03 PM To: tandon.[protected]@gmail.com Dear Mr Prashant, This is with reference to your email dated 31-05-14, regarding the proposal of your New airtel fixed line/Broadband connection. Airtel regrets for the inconvenience caused to you. We would like to inform you that, we are working towards resolving your concern and will revert you back within 24 hours. Need your patience to serve better, Please do write in for any further assistance. Regards, Bhagyaraj R Nodal Appellate Office bharti airtel limited [protected]Original Message[protected] From: tandon.[protected]@gmail.com To: nodal.[protected]@in.airtel.com Cc: Sent: 31/05/2014 02:41:52 PM Subject: Re: [|BAL|Ref00681885|] COMPLAINT: BROADBAND CONNECTION NOT GIVEN: REFERENCE NO. 22873976 Dear Nodal Officer, Could you please update me on the status of the connection. Regards, Prashant Tandon [Quoted text hidden] Prashant Tandon <tandon.[protected]@gmail.com> Mon, Jun 2, 2014 at 1:24 PM To: nodal.[protected]@in.airtel.com Dear Bhagyaraj, I hope you had enough opportunity to inquire into the status of the connection. I had raised a request month back & still I don't have a connection at my place. I don't have anymore patience to keep waiting. Could you kindly revert back to me with your final status. -- Best Regards Prashant Tandon +[protected] [Quoted text hidden] Prashant Tandon <tandon.[protected]@gmail.com> Tue, Jun 3, 2014 at 2:29 PM To: nodal.[protected]@in.airtel.com Status Update Please -- Best Regards Prashant Tandon +[protected] [Quoted text hidden] nodal.[protected]@in.airtel.com <nodal.[protected]@in.airtel.com> Wed, Jun 4, 2014 at 4:45 PM To: tandon.[protected]@gmail.com Dear Mr Prashant, This is with reference to your email dated 31-05-14, regarding the proposal of New airtel fixed line/Broadband connection. We regret for the delay in responding to your mail. Airtel regrets for the inconvenience caused to you. As discussed over phone [protected], we regret to inform you that due to technical reasons we are unable to provide services to the requested address. Please do write in for any further assistance. Customer touch points: Level 1: Customer Care: [protected]@in.airtel.com and 121/198, working Hours - 24/7. Level 2: Nodal Team: nodal.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Regards, Bhagyaraj R Nodal Appellate Office bharti airtel limited Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction Kindly Click here for feedback https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=107093FC 6 7 A7395F[protected]B8C87F2177687EB69FF 1 2 0 B7C9DE22B&refno=Ref02499167 [protected]Replied Message[protected] From: nodal.[protected]@in.airtel.com To: tandon.[protected]@gmail.com Sent: 31/05/2014 06:03:43 PM Subject: Re: [|BAL|REF00681885|] COMPLAINT: BROADBAND CONNECTION NOT GIVEN: REFERENCE NO. 22873976 [Quoted text hidden] This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. Prashant Tandon <tandon.[protected]@gmail.com> Wed, Jun 4, 2014 at 5:13 PM To: nodal.[protected]@in.airtel.com, appellate.[protected]@in.airtel.com Dear Bhagyaraj, as discussed over the telephone, it has been more than a month of harassment & false commitments made by you & your people about providing connection at my location. With your own mail dated May 20, 2014 you made a commitment to resolve the concern & provide the connection in 10 working days. Hope you remember your words on the telephonic conversation on the same day or need a recording of the same to prove it. If you & your company don't reimburse the cost of the router that was purchased based on your sales executives commitment & reimburse adequately for providing false information, harassment & calling your customer service on multiple instances along with all the inconvenience that has happened due to your inability to provide the connection in a stimulated timeline. I will register a case against your organisation, alongside post a copy of this entire communication on all available public forums for people to be aware about such fraudulent & unethical organisation Air tel is. Kindly Reimburse me Rs.1700 towards the cost of the wireless router purchased on your sales executive commitment & Rs.20, 000 towards the inconvenience & harassment that has been caused due to your false commitments & inability to provide the connection. -- Best Regards Prashant Tandon +[protected] [Quoted text hidden] appellate.[protected]@in.airtel.com <appellate.[protected]@in.airtel.com> Thu, Jun 5, 2014 at 1:44 PM To: tandon.[protected]@gmail.com Dear Mr. Tandon, This is in reference to your email dated 4th June 2014 regarding the the installation of new broadband connection. airtel regrets the inconvenience you have experienced. On receipt of your email we tried contacting you on [protected] but were unable to establish contact with you. We have verified your account and gone through the details and are working towards resolving the problem. We request you to please share your CAF number (if any) received from the agent to enable us to proceed further on the highlighted issue. Please bear with us! airtel appreciates your business and always welcomes your suggestions/feedback. Customer touch points: Level 1: Customer Care: [protected]@in.airtel.com and 121/198, working Hours - 24/7. Level 2: Nodal Team: nodal.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Warm Regards Hardeep Kaur Nodal Appellate Office bharti airtel limited [protected]Original Message[protected] From: tandon.[protected]@gmail.com [Quoted text hidden] [Quoted text hidden] [Quoted text hidden] Prashant Tandon <tandon.[protected]@gmail.com> Thu, Jun 5, 2014 at 2:54 PM To: appellate.[protected]@in.airtel.com Dear Hardeep, 1. I don't know whom did you try to contact. The number mentioned is not mine. My number is [protected]. I don't know from where did you get that number. 2. Shivakumar with mobile number [protected], is the person who initiated the discussion and arranged for documents pickup. 3. Installation request no. For fixedline 22873976 4. fixedline no. Allotted was [protected] is and complaint number for not completing installation is 45814236 Hope this helps to resolve. Regards Prashant [protected] [Quoted text hidden] nodal.[protected]@in.airtel.com <nodal.[protected]@in.airtel.com> Fri, Jun 6, 2014 at 3:08 PM To: tandon.[protected]@gmail.com Dear Mr Prashant, This is with reference to your email dated 3-06-14, regarding the proposal of New airtel fixed line/Broadband connection. We regret for the delay in responding to your mail. Airtel regrets for the inconvenience caused to you. As discussed over phone [protected], we regret to inform you that due to technical reasons we are unable to provide services to the requested address. However, the deposit amount paid through online has been refunded to your bank account. Please do write in for any further assistance. Customer touch points: Level 1: Customer Care: [protected]@in.airtel.com and 121/198, working Hours - 24/7. Level 2: Nodal Team: nodal.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Regards, Bhagyaraj R Nodal Appellate Office bharti airtel limited Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction Kindly Click here for feedback https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=13759CE51F60...⇄ A7599F8 266F36AABEC107393F61A7F&refno=Ref02918344 [protected]Original Message[protected] From: tandon.[protected]@gmail.com To: nodal.[protected]@in.airtel.com Cc: Sent: 03/06/2014 02:30:09 PM Subject: Re: [|BAL|REF00681885|] COMPLAINT: BROADBAND CONNECTION NOT GIVEN: REFERENCE NO. 22873976 Status Update Please -- Best Regards Prashant Tandon +[protected] On Mon, Jun 2, 2014 at 1:24 PM, Prashant Tandon wrote: Dear Bhagyaraj, I hope you had enough opportunity to inquire into the status of the connection. I had raised a request month back & still I don't have a connection at my place. I don't have anymore patience to keep waiting. Could you kindly revert back to me with your final status. -- Best Regards Prashant Tandon +[protected] On Sat, May 31, 2014 at 6:03 PM, wrote: Dear Mr Prashant, This is with reference to your email dated 31-05-14, regarding the proposal of [Quoted text hidden] This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. appellate.[protected]@in.airtel.com <appellate.[protected]@in.airtel.com> Tue, Jun 10, 2014 at 4:15 PM To: tandon.[protected]@gmail.com Dear Mr Prashant, This is with reference to your email dated 05-06-14, regarding the proposal of New airtel fixed line/Broadband connection. We regret for the delay in responding to your mail. Airtel regrets for the inconvenience caused to you. We regret to inform you that, due to technical reasons we are unable to provide services to the requested address. Please do write in for any further asistance. Customer touch points: Level 1: Customer Care: [protected]@in.airtel.com and 121/198, working Hours - 24/7. Level 2: Nodal Team: nodal.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and [protected], working hours: 9:30 to 6:30, Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Regards, Bhagyaraj R Nodal Appellate Office bharti airtel limited Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction Kindly Click here for feedback https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=F3147F88F113...⇄ 4&refno=Ref03223775 [protected]Original Message[protected] From: tandon.[protected]@gmail.com To: appellate.[protected]@in.airtel.com Cc: Sent: 05/06/2014 02:54:34 PM Subject: Re: [|BAL|REF02499167|] COMPLAINT: BROADBAND CONNECTION NOT GIVEN: REFERENCE NO. 22873976 Dear Hardeep, 1. I don't know whom did you try to contact. The number mentioned is not mine. My number is [protected]. I don't know from where did you get that number. 2. Shivakumar with mobile number [protected], is the person who initiated the discussion and arranged for documents pickup. 3. Installation request no. For fixedline 22873976 4. fixedline no. Allotted was [protected] is and complaint number for not completing installation is 45814236 Hope this helps to resolve. Regards Prashant [protected] On Jun 5, 2014 1:44 PM, wrote: Dear Mr. Tandon, This is in reference to your email dated 4th June 2014 regarding the the installation of new broadband connection. airtel regrets the inconvenience you have experienced. On receipt of your email we tried contacting you on [protected] but were unable to establish contact with you. We have verified your account and gone through the details and are working towards resolving the problem. We request you to please share your CAF number (if any) received from the agent to enable us to proceed further on the highlighted issue. Please bear with us! airtel appreciates your business and always welcomes your suggestions/feedback. Customer touch points: Level 1: Customer Care: [protected]@in.airtel.com and 121/198, working Hours - 24/7. Level 2: Nodal Team: nodal.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and [protected], working hours: 9:30 to 6:30, Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Warm Regards Hardeep Kaur Nodal Appellate Office bharti airtel limited [protected]Original Message[protected] From: tandon.[protected]@gmail.com To: appellate.[protected]@in.airtel.com Cc: Sent: 04/06/2014 05:14:18 PM Subject: Re: [|BAL|Ref02499167|] COMPLAINT: BROADBAND CONNECTION NOT GIVEN: REFERENCE NO. 22873976 [Quoted text hidden] This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. appellate.[protected]@in.airtel.com <appellate.[protected]@in.airtel.com> Fri, Jun 13, 2014 at 12:10 PM To: tandon.[protected]@gmail.com Dear Mr. Tandon, This is in reference to your email dated 4th June 2014 regarding the installation of new broadband connection. airtel regrets the inconvenience you have experienced. As we have already requested you to send us your CAF number on 5th June 2014, but we have not received it till date. Hence, we are unable to resolve your concern. airtel appreciates your business and always welcomes your suggestions/feedback. Customer touch points: Level 1: Customer Care: [protected]@in.airtel.com and 121/198, working Hours - 24/7. Level 2: Nodal Team: nodal.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Warm Regards Hardeep Kaur Nodal Appellate Office bharti airtel limited Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction Kindly Click here for feedback https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=1D7F828FE82A...⇄ [protected]Replied Message[protected] From: appellate.[protected]@in.airtel.com To: tandon.[protected]@gmail.com Sent: 05/06/2014 01:44:52 PM Subject: Re: [|BAL|REF02499167|] COMPLAINT: BROADBAND CONNECTION NOT GIVEN: REFERENCE NO. 22873976 [Quoted text hidden] inconvenience & harassment that has been caused due to your false commitments & inability to provide the connection. -- Best Regards Prashant Tandon +[protected] On Wed, Jun 4, 2014 at 4:45 PM, wrote: Dear Mr Prashant, This is with reference to your email dated 31-05-14, regarding the proposal of New airtel fixed line/Broadband connection. We regret for the delay in responding to your mail. Airtel regrets for the inconvenience caused to you. As discussed over phone [protected], we regret to inform you that due to technical reasons we are unable to provide services to the requested address. Please do write in for any further assistance. Customer touch points: Level 1: Customer Care: [protected]@in.airtel.com and 121/198, working Hours - 24/7. Level 2: Nodal Team: nodal.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and [protected], working hours: 9:30 to 6:30, Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Regards, Bhagyaraj R Nodal Appellate Office bharti airtel limited Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction Kindly Click here for feedback https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=107093FC 6 7 A7395F[protected]B8C87F2177687EB69FF 1 2 0 B7C9DE22B&refno=Ref02499167 [protected]Replied Message[protected] From: nodal.[protected]@in.airtel.com To: tandon.[protected]@gmail.com Sent: 31/05/2014 06:03:43 PM Subject: Re: [|BAL|REF00681885|] COMPLAINT: BROADBAND CONNECTION NOT GIVEN: REFERENCE NO. 22873976 Dear Mr Prashant, This is with reference to your email dated 31-05-14, regarding the proposal of your New airtel fixed line/Broadband connection. Airtel regrets for the inconvenience caused to you. We would like to inform you that, we are working towards resolving your concern and will revert you back within 24 hours. Need your patience to serve better, P This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. Prashant Tandon <tandon.[protected]@gmail.com> Fri, Jun 13, 2014 at 12:22 PM To: appellate.[protected]@in.airtel.com Dear Hardeep, this email was sent to you on June 5 itself. I don't know what a CAF number is & I don't have one. I have given you all the details available & I am sure you can yourself get the CAF number from the telephone number issued, incase is your intent to service anybody. Else you can keep asking for 100's of documents which nobody will ever have. -- Best Regards Prashant Tandon +[protected] [protected] Forwarded message[protected] From: Prashant Tandon <tandon.[protected]@gmail.com> Date: Thu, Jun 5, 2014 at 2:54 PM Subject: Re: [|BAL|REF02499167|] COMPLAINT: BROADBAND CONNECTION NOT GIVEN: REFERENCE NO. 22873976 To: appellate.[protected]@in.airtel.com Dear Hardeep, 1. I don't know whom did you try to contact. The number mentioned is not mine. My number is [protected]. I don't know from where did you get that number. 2. Shivakumar with mobile number [protected], is the person who initiated the discussion and arranged for documents pickup. 3. Installation request no. For fixedline 22873976 4. fixedline no. Allotted was [protected] is and complaint number for not completing installation is 45814236 Hope this helps to resolve. Regards Prashant [protected] [Quoted text hidden] [Quoted text hidden] [Quoted text hidden] Need your patience to serve better, Please do write in for any further assistance. Regards, Bhagyaraj R Nodal Appellate Office bharti airtel limited [protected]Original Message[protected] From: tandon.[protected]@gmail.com To: nodal.[protected]@in.airtel.com Cc: Sent: 31/05/2014 02:41:52 PM Subject: Re: [|BAL|Ref00681885|] COMPLAINT: BROADBAND CONNECTION NOT GIVEN: REFERENCE NO. 22873976 Dear Nodal Officer, Could you please update me on the status of the connection. Regards, Prashant Tandon On May 20, 2014 1:21 PM, wrote: Dear Prashant Tandon, .This is with reference to your email dated 17-05-14, regarding the proposal of New airtel fixed line/Broadband connection. We regret for the delay in responding to your mail. Airtel regrets for the inconvenience caused to you. As discussed over phone [protected], we would like to inform you that we working towards resolving the issue and the same will be resolved within 10 working days. Need your patience to serve better, Please do write in for any further assistance. Customer touch points: Level 1: Customer Care: [protected]@in.airtel.com and 121/198, working Hours - 24/7. Level 2: Nodal Team: nodal.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and [protected], working hours: 9:30 to 6:30, Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Regards, Bhagyaraj R Nodal Team bharti airtel limited Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction Kindly Click here for feedback https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=FA1D64ADD638 5DA4E2216B90FA1A63A4EF1B7F9EEF70ED64A5E42D57B0D82064&refno=Ref00681885 "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://www.airtel.in/applications/xm/BroadbandInternet_AppellateAuth.jsp for Appellate Authority details." [protected]Replied Message[protected] From: nodal.[protected]@in.airtel.com To: tandon.[protected]@gmail.com Sent: 18/05/2014 12:37:15 PM Subject: Re: [|BAL|REF00418573|] COMPLAINT: BROADBAND CONNECTION NOT GIVEN: REFERENCE NO. 22873976 Dear Mr PRASHANT TANDON, This is with reference to your email dated 17-05-14, regarding the New airtel fixed line/Broadband connection proposal. Thank you for writing to airtel and oppurtunity to assist you. We would like to inform you that, we are working towards resolving your concern and will revert you back within 24 hours. Need your patience to serve better, Please do write in for any further assistance. Regards, Bhagyaraj R Nodal Team bharti airtel limited [protected]Original Message[protected] From: tandon.[protected]@gmail.com To: nodal.[protected]@in.airtel.com Cc: Sent: 17/05/2014 05:45:46 PM Subject: Re: [|BAL|Ref00418573|] COMPLAINT: BROADBAND CONNECTION NOT GIVEN: REFERENCE NO. 22873976 Dear Nodal Officer, I had registered online for getting an Airtel Broadband connection on 1 May, 2014 at my residence on Bannerghatta Road, Bangalore. I received a call from your customer service representative named Mr. Shivakumar with mobile number [protected], confirming the availability of connection in the area. Somebody came & collected the documents from my residence on May 3, 2014 morning & I was advised that connection will be established at my place by May 4, 2014 end of the day. I was also a This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. -- Best Regards Prashant Tandon +[protected] [Quoted text hidden] appellate.[protected]@in.airtel.com <appellate.[protected]@in.airtel.com> Tue, Jun 17, 2014 at 5:47 PM To: tandon.[protected]@gmail.com Dear Mr Prashant, This is with reference to your email dated 13-06-14, regarding the proposal of New airtel fixed line/Broadband connection. We regret for the delay in responding to your mail. Airtel regrets for the inconvenience caused to you. As discussed over phone [protected], we will contact your tomo regarding your concern as per your request. Please do write in for any further assistance. Regards, Bhagyaraj R Nodal Appellate Office bharti airtel limited [protected]Original Message[protected] From: tandon.[protected]@gmail.com To: appellate.[protected]@in.airtel.com Cc: Sent: 13/06/2014 12:23:21 PM Subject: Re: [|BAL|Ref03088970|] COMPLAINT: BROADBAND CONNECTION NOT GIVEN: REFERENCE NO. 22873976 Dear Hardeep, this email was sent to you on June 5 itself. I don't know what a CAF number is & I don't have one. I have given you all the details available & I am sure you can yourself get the CAF number from the telephone number issued, incase is your intent to service anybody. Else you can keep asking for 100's of documents which nobody will ever have. -- Best Regards Prashant Tandon +[protected] [protected] Forwarded message[protected] From: Prashant Tandon Date: Thu, Jun 5, 2014 at 2:54 PM Subject: Re: [|BAL|REF02499167|] COMPLAINT: BROADBAND CONNECTION NOT GIVEN: REFERENCE NO. 22873976 To: appellate.[protected]@in.airtel.com Dear Hardeep, 1. I don't know whom did you try to contact. The number mentioned is not mine. My number is [protected]. I don't know from where did you get that number. 2. Shivakumar with mobile number [protected], is the person who initiated the discussion and arranged for documents pickup. 3. Installation request no. For fixedline 22873976 4. fixedline no. Allotted was [protected] is and complaint number for not completing installation is 45814236 Hope this helps to resolve. Regards Prashant [protected] [Quoted text hidden] This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. Prashant Tandon <tandon.[protected]@gmail.com> Fri, Jun 20, 2014 at 7:14 AM To: appellate.[protected]@in.airtel.com Dear Mr. Bhagyaraj, awaiting your call. Regards Prashant [Quoted text hidden]

my ID is [protected] To my utter surprise, i am informed thru your TV that my account is suspended due to low balance. when i log in to my account the balance shown is Rs.1.85 only. As you are aware that i have recharged my account with Rs.1830/ - on 13.06.2014 and i even talked to your staff thru toll free number on many occasions after recharge about non receipt of some tamil channels and validity of my account etc. Today since 4 AM i have been trying to contact your staff thru toll free number but there is no response for that also. I am very much disappointed about the poor service being rendered to your customers and i strongly protest your failure to activate my account in spite of the fact that i have already recharged my account and i will have no other option except to proceed against you legally through consumer forum for tthis kind of poor service.Your immediate action and reply is awaited

my mobile no.is [protected]. when i recharged rs.120 in 5 june automatically activated 3 vas services and i want to deactivated this service all time server error show.kindly deactivated all vas services and activate dnd service also. Server Error Access Manager WebSEAL could not complete your request due to an unexpected error. Diagnostic Information Method: GET URL: /prepaidaccount/PSC_Web/PSCVASAction.action?msisdn=236F93FC6AE72A27%20A6994 Error Code: 0x38cf04d3 Error Text: DPWWA1235E Could not read the response status line sent by a third-party server. Possible causes: non-spec HTTP headers, connection timeout, no data returned. This is not a problem with the WebSEAL server. Solution Provide your System Administrator with the above information to assist in troubleshooting the problem. [BACK BUTTON]

I use to recharge my airtel prepaid sim with 3G. But for last 3-4 months it has been working so poor that it is sheer wastage of hard earned money. The whole idea of connectivity gets defeated. waiting time for opening of any website is very huge which irritates. Please address the issues immediately. You have moral obligation to provide services to your customer who pays you.

I am getting cell broadcasts continuously on my cell phone. There is no limit of the cell alerts.. It comes continuously and constantly. If I am travelling then it comes about 200 broadcasts in one hour. This consume my battery and irritates me. I have complained this and registered DND . My DND registeration No. A[protected]. Please stop these cell broadcasts ...

10/6/2014. Post paid dealar my new connection sim card number
[protected] & 299 plan total 750 ripped payment take the dealar
15 ago not response & sim card other selling my number please resolution

Fast
Airtel postpaid dealar number [protected]
I am Punith Kumar cb
my number [protected]

I am the latest victim on the same lines as the thread below - http://www.consumercomplaints.in/airtel-executive-collected-documents-and-deposi...⇄ I had requested for a broadband connection on 13/6/2014. I paid the guy 1000/- towards installation charges.( Name -Santhosh - [protected]..same as Seema's number in the thread above) and emailed all the documents to [protected]@rediffmail.com. I received no receipt or reference number.He seems to have vanished after that with no response. I have visited the airtel showroom on Bannerghatta road, Bangalore and they told me file an FIR. Request your action ASAP. Thanks, Santhosh

I am vinay and i am using tata docomo datacard postpaid connection from one year and now i want to change my datacard connection from postpaid to prepaid and i cleared all balance amount. i submitted the application form to change my datacard connection from postpaid to prepaid and i called to customer care to send the request number but they are not giving any reponse. Please i am requesting u to change my datacard connection from postpaid to prepaid.

My Datacard number : [protected]
Account no:[protected]

Hi, 10 Days before we booked for Airtel Broadband Connection (Booking Number : tnpb032739) in the amount of Rs.1849. Still now there is no updates from Airtel. We have called the Executive ([protected]) to get an updates but he didn't response properly.Again next day we called to the same Executive and Manager ([protected]) to get an office address details to meet them directly but they didn't open the mouth and silently cut the call in middle. On that day itself we went to some Airtel Showrooms and got an details as they didn't submit the application still. We was really disappointed by airtel and their service. We think they did personal expense in our cash.The Executive and Manager are planned and going the business to get the amount from people for connection and using for they personal use. Why Airtel giving dealership for these types of Agent?? 100% Airtel is response for these types issue. We need an immediate answer and amount. Our Contact Number : [protected] ; [protected]

I tried to recharge 3G internet for mobile [protected] on 6th-June-2014. Amount of Rs 449 has got deducted from my citibank credit card but recharge was not successful. Its been more than 10 days but amount has not been refunded. Tried reaching customer care several times but not response. Date - 06/06 Transaction Reference no: [protected] BHARTI AIRTEL LTD-KARNATA 449.00 complaint number: [protected] and PR[protected] - Arnab [protected]

One rascal on behalf on airtel called me and used very bad abused words and frightened me that he will come to my adress and shall beat me for bill payment. I want that rascal to say sorry and if not I will take compensatory action in court on airtel and him and majorly on airtel for hiring such illiterates. His number is [protected].

I have been using the Aitrtel prepaid service for the past week and have been receiving anywhere from[protected] unwanted messages each day. Most of the messages (> 99%) provide zero information and I have listed it below: LastCall Charge Rs. 0.00, Last Call Duration 00:00:00, Current balance Rs. XXX.XX. For instant help please dial *121# I have called their customer care number (121 and 198) a minimum of 100 times and have even visited their relationship center to get this problem resolved but have failed. The message I got from the relationship center in Rajajinagar, Bangalore was to turn of cellular data, which is a very dumb thing to say as I'm paying for the service and unable to get application updates and e-mail message updates on my phone. The customer support section is horrible and the support personnel simply cutoff the calls if they are unable to help, which in this case is most of the time. The managers are equally clueless and are simply unable to help me. You can reach me at [protected]@gmail.com for more details. Ref. phone number: [protected].

I sent the below emails to Nodal Office, Bangalore - 17th June 2014 Hello again, After lot of complaints and follow ups I finally got the 4G LTE wifi router connection after getting the demo. However the speed and connectivity with which I was impressed in demo now it is totally opposite case. In the demo I got 14MBps speed and the device I got gives me 1.2kbps. I raised a complaint and a technician came to upgrade the firmware after which it worked only 30mins with 3-5Mbps speed and samething after that, most of the time it disconnects. I raised another complaint and no one has contacted me till now, I took the device to Airtel store - Nandi durga road. They got speed on 12kbps in there showroom, they raised another complaint. Is there not a problem with the device? Reference no. 56725563 for your airtel mobile has been registered on 16-JUN-2014 11:51. The same will be closed in next 4 days. For status update, SMS SR (ref. no.) to 121 Reference no. 56734313 for your airtel mobile has been registered on 16-JUN-2014 18:51. The same will be closed in next 4 days. For status update, SMS SR (ref. no.) to 121 In total there have been 3 complaints raised in last 2weeks, its less than two weeks since I got this wifi router. Is this the kind of service and response am I expecting from such a big brand at the start of my new service?? I want this to be fixed or replaced asap or please get me my money back. Regards, Sameer Javeed ********************************************************************************...⇄ Hello, Wow!! To my surprise, when I called customer care for my 4G issue again, I spoke to Bhushan pal who tells me my request is closed and disconnects me when I ask for manager because the request was closed without my knowledge. How can someone close the ticket without my knowledge and without resolving the issue? Shouldn't I get a text message when the request gets closed? Bhushan Pal disconnected me, I called back and spoke to Sushma BS who politely gives me all the details, promised me a escalation mail will be sent, which I am not sure how far this is true. She tells me her manager name is Harish H and Bhushan pal is her colleague. I request Airtel to resolve this, replace the device, get this taken care at the most priority level as the issue is from the day one I got the device. Never got the speed as shown with demo piece, never got least expected service from you guys, at least get me a good device and connectivity for the amount I paid to get the device. If I had not called now, I would have never known that requests are closed, because sending an email has never been effective. You people never action any email ASAP. Every email sent to you takes 24-48hrs to reply, then why is this given to escalate or complaint anything? Please get this working for me quickly, I can't pay the bill for something which I never used. Regards, Sameer Javeed ********************************************************************************...⇄ It is of no use writing it to the Nodal Officer's email address - as he never gets to know - its a small team who works on it and none are bothered about what customer is going through. None from the team have called me to have this taken care of. I walked into the Airtel Store of Nandi Durga road yesterday (19th June 2014), Mr Akhil Kumar checked the device - got me a sim replaced and promised the activation in 2-4hours. I got the sim around 3pm and till now the sim says Registration Failed. I called them again, I was told they will check and call back but never did and now they dont receive my call - I got the Airtel 4G router device on 6th of June 2014 and till date I have not used even for a day. I feel helpless, dont know where to go whom to ask and get this fixed :( :( :(

sir i lost my mobile on 17 june along with my airtel no [protected], so i went to the nearest airtel office for a duplicate sim with same no.they told me that this will activate in 3 to4 hours but sms service will take around 48 hours but till date nothing happend inspite for calling cutomer care for about 30 times my problem remain the same now i was told that it will take about 72 hours more what the hell is going on please help me.

I contacted from my postpaid number to change it to prepaid. Contact customer care on the same. After arguing for half an hour they said me to visit nearest airtel office at (near police station) Rammamurthy nagar branch, Bangalore. There the person gave improper information stating you can contact again customer care to argue again and they will not change to prepaid and every month I need to pay the monthy rental. This is not at all happening. I am going to complaint in many complaint forum as well and social network for everyone to know the service of airtel. It depends on the action they take or solve it.

Hi, I had using Airtel postpaid number [protected], due to some personal reasons I was not able to pay bill, after some days airtel executive start calling on my family members number (they have taken numbers from my call history) and started using abusive language. I called their customer care and they had settlement this case and i paid settlement amount Rs.2000/-. After 2 month today i got a call from Airtel lawyer and he is saying that You have to pay again pay 2800/- Rs. I am feeling very stress Here this person even recorded the conversation with so called lawyer. I just want to be inform people to be careful of Airtel before availing their service. Please do share this with your friends and family. I am surely going to share this on people on facebook, twitter and other social media.

Irrespective service and untolerable feedback from the person at airtel office. Went to convert to post paid to prepaid. Starting itself warning statements, bill payment only through cash. Stepped out for various reason like, id proof(xerox is more black, need cash no card accepted, need another photo. For one post paid to prepaid need to walk many times. I am going to convert all airtel to other service(number portability). Also I will take superior officer to that center to take necessary action on the particular center at (Opps to church) Rammamurthy nagar, Bangalore 560016
(Droy [protected])

Hi, I have put a complaint regarding the signal disturbance of airtel tv and they came down and change some device for which I have paid extra money along with their service charge and just after one day after they replace the device the same problem started again so I call up again at their local office no.([protected]) which they have given me but no one pick up the phone. It seems like the service engineer who came here doesn't even know what the problem is. This is not the first time that this problem is happening. Whenever there is rain or a little bit of wind the problem start again. They should declare that their service won't work at the rainy season and also if there is a little bit of wind. What kind of service they are providing. They said that they will charge for the service if the problem start again 15 days after their service engineer visited. So may be they are waiting for 15 days so that they can charge again for their service. Customer ID - [protected] Name - Boynow Thiyam Location - Guwahati, Assam Contact mail I'd - [protected]@gmail.com.