Airtel Complaints & Reviews

Sir, I regret to inform you that Rs.60/- balance did not transferred in my above said Mobile No. I have paid yesterday at 1.10P.M. that amount through my visa card of Dena Bank. I have got message from my bank that amount has been debited. Recharge transaction ref No.[protected]. Pl take quick action for crediting that amount in my above said mobile no. An early action will be appreciated. Adv Ashok Kr Aggarwal. 26/87, Shakti Nagar, Delhi-110007 Mob [protected]/[protected]

Hello I want to give a complaint around my Landline/Broadband number: [protected] /// [protected]. In the month of Feb 2014, I've an Internet broadband connection from Airtel and as per the prorata- I got my fist bill in the month of March for Rs 522/- which I paid on 17th march 2014 with my sister's credit card online to Airtel. Details of the Payment: - Date of payment -17th march Credit / Debit card number Bank Statement showing debit if applicable Transaction ID / Snapshot of transaction page-74766514076410499457157 However Airtel stated that they have not received the payment. I gave them all the necessary details like credit card number, transaction number etc. I again called the help desk and this time they have asked for credit card statement scan copy & aquirer number from the credit card company which I forwarded the same on 20/04/2014. The helpdesk person also stated that do not make the payment as firstly this issue needs to be resolved and later they disconnect my services. Now without using wifi, I have received 3 months bill for Rs 2846.10. I called them to stop my billing but they denied.I have been receiving threatening calls from Airtel collection department to pay the bill and they are using unethical language and even they have send executive at my place to retrieve the amount. I have already lodged a complaint @ [protected]@in.airtel.com ticket number (Qrc122041423044734313372) but resolution date is passed and I have not been contacted. Please look into the matter at urgency and we would not like to continue the services. If you can help in some way or the other to resolve my issue then i would appreciate. Best Regards Amarpal [protected] aman.s.[protected]@gmail.com

Dear Sir,

My name is Shivakumar Sunkar, with the below mentioned person, applied to postpaid connection via MNP on Feb 11th with all the required documents after getting rejected for 3 times before.

One customer executive of Airtel named Jalani or Jilani(Phone No. [protected]) called me and said that he'll be converting to postpaid for sure this time.
On Feb-11th-2014, he sent one person to BanjaraHills road no.12 to collect all the required documents, written my details in a notebook and gave one Airtel postpaid micro SIM.
(Micro Sim No.[protected]H-2). As he asked for security deposit, i have given 300/-.


Later he called and said that in 15days it will get converted to postpaid. Also he had given assurance to refund the entire money if it gets rejected.
And this time also application got rejected. As i was calling him since many days, his number is getting switched off.
So please let me know how and where i can get may money back and return this SIM.
Later Airtel representative called me and said that he is helpless.
They has to know and to track using micro sim number from where they has processed my application.

This is regarding Issues with my Airtel Ac No - [protected] AND Landline/Broadband[protected]

To begin,
I had applied for a connection in DEC-2013, first week,
I had to go out of Pune, for 15/20 days, due to which, the actual Installation/commissioning of the Landline/Broadband was delayed and done on 1st JAN 2014.

I had initial problems like my Devices were NOT getting connected, if 1 device connects - the other device - already connected was getting disconnected.
I had the No. of the Installation Engineer - Mr.Namdev - Mobile:[protected], Whom I contacted multiple times to resolve this, He did visit – after about 4/5 calls and checked..
However, it took few days to stabilize – ALL my Devices got connected to WIFI without issues,
I also called in Customer Support, So, I could connect more than 4 devices. I have a total of 7 devices.

On 12-JAN-2014,
I noticed there was NO Internet - I waited till 13-JAN, afternoon - even then - there was NO Internet connectivity.
I called up customer care on 13 JAN - and raised a Service Request.

You can find that, I have made multiple complaints in following days and weeks, regarding this…

From 12-JAN, 2014 – the Landline and Broadband Service’s are “DOWN”, even till - 4th MAY 2014. I have requested Cancellation of this service on 4-July.

Initially, I called the Customer Care - I was informed - it will be resolved in 3 days, next time, it become 1 week.
After multiple followup's - even after 1 month of Outage - they informed there was some cable Issue and NOT yet resolved and worst there was NO fixed timeline as well, to resolve the Issue.

Same situation continued for 2 more months, till about 20/22 days back, when, I started receiving calls to make Bill Payment.

On multiple occasions - I had to narrate the situation, and informed that, I will make the Payment - Once the Service is Restored.
I even had Airtel Customer Care promise that- they will Update their Billing Department – NOT TO CALL ME FOR PAYMENTS, - Because of NO Service..

However – it did not stop, ,
Every time I was called for making Payments – I REITERATED THAT I WILL Pay – full outstanding amount – Immediately - after - the Services gets Restored.

I have made it very clear to the Airtel Customer Care and Airtel Billing department, that, I have NO Problems paying the Bill/Outstanding - PROVIDED THE SERVICES ARE RESTORED.
The service was NEVER restored. It’s still Down - as of 4-july. Almost for 4 months.

After this, on 26th APRIL,
A COLLECTION AGENT turned up at my House - Demanding the Payments to be Made.
I could not Believe that, AIRTEL was sending this guy to my house - despite the Issue being present and my services being DOWN from last 3 months +.
The Collection Agent - says, He is NOT aware of my Case - and it’s not his Job. He said I have to pay up that’s all. I had to explain the situation, He called his department and confirmed himself that there was NO service for my Landline Connection.., The Agent promised, He would send an Engineer to Check on the Problem - but, Nobody has turned up, nor, has anybody called up and check to check/verify.

Even that day, I called up Customer Care, and reiterated that, I will make the ALL Payments – the moment My services was Restored.
I have to call Customer care - every time, and listen to the same story – on why there is NO resolution to the Problem - but, that did not stop Airtel, from asking me to make Payment- for a Service - WHICH IS DOWN FROM LAST 3 MONTHS..and to top it, send a Collection Agent to my house.

I did get 1 call – from Billing that – I think on 27th – not sure, informing that they have wavied the Amount for the time – the service was down.


It doesn’t end here, ,
Yesterday - 29th April, afternoon 1 PM,
I went to AIRTEL Relationship Center - at PARIHAR CHOWK - AUNDH - Pune, to make the Payment.
I had an argument regarding this and after which, Your representatives said, why have I not come to the Center to Complain, and they are NOT aware nor is it their responsibility that, I was having problems.
Finally - When I tried to Pay - the Person in BILLING Section REFUSED to take the Payment.

HE DID NOT ACCEPT MY PAYMENT - POINT BLANK. I had to make payment over Internet.
Instead of listening to customers issue - they are arguing that, it’s not their job, nor, their responsibility that, I was having this problem.

AIRTEL BILLING PERSON IN THE RELATIONSHIP CENTER “REFUSED” TO ACCEPT MY PAYMENT, AND SAID I CAN DO WHATEVER I WANT. This was around 1 PM afternoon, , 29 April, 2014.

For me, AIRTEL Relationship Center employees are Airtel.
I don’t care - if they are in Support, Care, Billing Or any other Departments. It’s their job to listen to the customer’s problem/issue ATLEAST – even if they cannot help/resolve the same, or – even if they are Not responsible for it.

Everybody - from the Customer Care, to, Tech Supprt, to Billing, to Relationship Center associates, to Collection Agent – ALL Just claim, they don’t know, and they are NOT responsible, NOBODY IN ANY DEPARTMENT SEEMS TO HAVE ANY IDEA OF WHATS HAPPENING, I HAVE TO EXPLAIN THE SITUATION TO EVERY PERSON THAT I SPEAK WITH - EVERY TIME.
AND WORST - THEY HAVE THE AUDACITY TO TELL ME ON MY FACE - THAT, ITS NOT THEIR RESPONSABILITY OR PROBLEM. I CAN DO WHATEVER I WANT..

Does Airtel expect me to try to reach out to Airtel CEO of Airtel regarding my Issue??,
What are the Customer Care / Relationship center associates for?? Nobody is willing to take ownership of the problem, , at-least to listen to customer compliant.., this was never there in all my interactions – in the last 4 months – and was to my dismay – It was followed by utterly callous and negligent and DON’T GIVE A DAMM attitude of EVERYBODY, I have interacted.

Airtel AUNDH – PUNE, Relationship center Employees/Associates are not even willing to listen to their Customer – and blandly retort, I DONT KNOW, THATS NOT MY JOB, to anything and everything I had to say them ????


continues,
Yesterday - Tuesday - 29th APRIL,
Morning about 10, I get an SMS - from One Mr. Manoj Shinde – Mobile[protected] Who claimed to be a LAWYER for AIRTEL, informing that, there is a CASE against me, for NON Payment of Dues !!!

I called him and spoke to him, and was informed that Airtel has put a case against Me, I asked him to give me some time so I can check with Customer care.
When, I called – Customer care does not seem to know about this, I was informed that, there is a Waiver of some Amount - Due to NON service - and My Outstanding was Rs.666/-and I could Pay that amount and revert to that Lawyer informing that, Outstanding Payment was Done, and there would be no question of any Case...

I made this Payment ONLINE, , BEACUSE AIRTEL EXECUTIVE IN BILLING IN AUNDH - PUNE, Relationship center REFUSED to take my Payment. As I had explained earlier…

Now,
After paying this Rs.666/- and confirming again from Customer Care – there was NO Outstanding amount to be Paid, I contacted Your Lawyer back, and informed that, I have made the Outstanding Payment, ,

However, to my utter shock and surprise - He insisted that I MUST make a Payment of nothing less than Rs.3000 – THREE THOUSAND RUPEES, ,
Or,
I have to come to Court – Lok Adalat at Shivaji Nagar Court..

He is giving refrence of

SHIVAJI NAGAR COURT CASE – AIRTEL/APRIL 2013/12854

I tried explaining that - I have made FULL Payment of Outstanding Amount, But, He was NOT willing to listen and told me attend to Court case. His language was Rude, He cut off my Phone - twice, and Later sent me another SMS asking to Pay up.. This is literally, THREATINING, to make payment of Rs.3000/- else, there will be case and I will be fined, and etc etc..

This is nothing short of EXTORTION, , trying to INTIMIDATE people into paying an amount much more than - whatever outstanding, Despite the problem not being resolved by your end in more than 3 months...

This has been my Harrowing experience with Airtel, from last about 4 months now., , Just, for making a mistake of trying to subscribe to your Landline/Internet service..
I finally decided that, I would NOT continue to have any relationship / services from AIRTEL.
I have put a request for CLOSURE/CANCELLATION of this Landline/Broadband - AS WELL AS CLOSURE/CANCELLATION of My 4G Internet Dongle/Service.

I am not going to avail of any services of AIRTEL in future.
I am going to provide this feedback to all my friends/relatives/contact on the horrible experience and pathetic, negligent, totally Callous and DON’T CARE attitude of AIRTEL, its Employees - specially in Airtel AUNDH - PUNE, Relationship Center.

Hello, I purchased an Airtel 4G router connection (no [protected]) on Friday, May 2, 2014 from a vendor and the physical verification was completed on Saturday, May 3, 2014 morning. I have been following-up with the vendor as well as the Airtel customer care on activation of my connection and both of them are blaming each other to check on verification status. Please help me with activation of my connection since its been 6 days since the date of purchase. Kindly reach me on [protected]@yahoo.co.in for further details in this regard. Thanks, Ananda

I recently moved to Chennai, I was in need of Internet so I booked for Airtel broadband connection online. I paid 500 for the booking. Waited for 2 days as they said their executive will contact me with the details within 48 hours but no, I had to mail them back to enquire about the matter.They replied my mail saying the usual and my case being registered, told me to wait again. Sure, I waited again: lost in vain. Mailed them again, same reply with a word or two added/remove, same-same and it goes on. Eventually, I mailed them seeking refund and I got a reply, it was a usual reply but this time a line added to it "We seek your kind co-operation in this regard" (seriously?). I don't know if it's the word refund or a miracle, someone from Airtel called me up(finally)saying he's calling from his office( must be big), he asked for my address. I said I'd text him the address in his number, I texted twice the address to his number. Since I was aware of them I knew I had to wait so I waited 3 days. No reply, no signs of that someone too so I called him up. He was speaking tamil at first, I told him about the broadband then he realized it was "Job" so he told me he'd call me back after 10 minutes. Funny thing is, his 10 minutes is not over yet. Good Grace! Someone tell him it's going to be a week.
p.s- I don't need the connection and the refund too. 1 Thumps down to Airtel, hope they start treating their customer right else another thumps down might follow.

dear sir,
my broad band number[protected] & account number [protected], is not being attended, since a long, instead of continous complained, of which, i have full record with complaint numbers.
please look in to the matter, atonce, URGENTLY.
kindly acknowledge,

sneh jain
BH-26, sukhliya, Bapat Chauraha
in front of Bharat Mata Mandir,
INDORE (MP)
Mobile : [protected]

I paid Rs. 2, 690/- on 06th November, 2012 for
installation of Digital TV HD (Economy Sports Pack) at my residence No. C – 3 /
261, Lodhi Colony, New Delhi – 110003 vide “customer relationship form Serial
No. DL 10393073”. The payment was received
in cash by Shri G. C. Tripathi (Mobile No. [protected]). However, the DTH was not installed at my
residence. I contacted the Airtel for
further necessary action in this regard, but they ask for the customer ID but
as the DTH has not been installed, no customer ID was generated.

Further, I spoke to the Airtel. One Sr. representative attend the call and
made a conference between me, Airtel and Shri G. C. Tripathi. Shri G. C. Tripathi accepted that he
collected the money and will not return the money now (I have recorded the
whole conversations). Afterward, the
Airtel sent me a mail conveying for log a FIR agaist Shri G. C. Tripathi.

I am frustrated now. My question is, if I have paid the money to
an agent in the name of Airtel, Airtel should take all the responsibility
regarding the agents & should take action against the agent / dealer, not
by the customer.

In view of the above facts, I requested that the Airtel may
kindly look it in to this matter. An
early action in the matter will be highly appreciated.


With all regards

Shailendra Bhandari

Contact No.
[protected]

Hi, My Mobile number is [protected]. i am using Airtel mobile number since last 10 years almost. GPRS is activated in my plans. and i am using it for last so many years without any problem. But in my April month bill i have got bill of almost 2500 Rs. I am not able to understand why suddenly i got this much bill. As per customer care this is because of data usage but why there is sudden increase in my bill. mostly i use wifi for data usage. But i have never faced this kind of issue . Pls help as am not able to understand this increase in bill.

myself Rama sankar from visakhapatnam and i have converted pre-paid to post paid 5 months back, but its more than my expected bill, so i want to convert post paid to pre paid but here service centre people said that it will take one year time. mysel[censored]seing airtel for the last 5 years. so kindly sort out my issue to convert into pre-paid as earlier as possible. thank you very much

Airtel has increased with internet pack pricing unlikely others are giving in much lesser rate, and tis sim card is in my frnds name i want to change it to my name and portal to different service provider. My tarriff rate are very high tis is not how you treat a prolonged cus.

I performed an Online Recharge from my ICICI bank account, but by mistake I did a recharge on a wrong number. Instead of doing a recharge on +[protected], I did a recharge for number +9176 73 938647. through EasyMobilerecharge.com Order No: 38906224 Mobile/DTH No: [protected] Recharge Amount: 198 Date:[protected]:54:53 I hope this problem will be looked into and dealt with quickly. Thanks & Regards, prasanna

I was offered to change my prepaid mobile no to post paid. Impression marketing rep collected my documents and money as security deposit on 14 Apr 2014. There after no information given to me.I called several time and they refuse to talk and disconnected my call. when i called in other mobile no several time the reps told feedback will be given but still now no information given to me that why the no has not activated.

Sir, I would like to inform you that I have lost my mobile phone along with the Sim card. Sir, I request you to please block the my number[protected] till i get the new sim or duplicate sim. Thanks, Sumesh S Rao current contact No. [protected] if any

Dear sir I want that we are Change my plan in 199 to 699 (Advance Rental) My Airtal Number are [protected] and [protected]. If not Possable. So please Close My both number. My Alternate number is [protected] Regards Arvind singh

1.I am a resident of Bangalore, Koramangla, and had applied for a transfer of my existing broadband service to Airtel. Application number TBLR6813099 was taken by an Airtel executive on 16th of April for a connection to be started on the 13th of May 2014. I have copies of the cheque, application form stating starting date as 13th May, and all relevant documentation. I had also told the sales team clearly that I want to transfer my existing connection to Airtel, and they confirmed that a later connection date is possible. 2. The executive who came home to take the application forged my application form, and wrote the wrong amount on the form after taking a different sum from me. I complained and he came right back and returned the extra charge. He claimed that the charges were documentation charges that were unnecessary now because Airtel had waived them off. I told him that I did not believe him and will lodge a complaint on the fraud committed by an Airtel sales executive on behalf of Airtel. 3. On complaining to Airtel, I was told he'll be acted against. I have proof of my original application copy and receipts. He called and threatened me that he was losing his job because of my complaint and would hassle me about it. The liability for this criminal intimidation is also Airtel's. 4. While the Airtel sales team again and again emphasized that a post-dated cheque and a later activation date is possible, they attempted to put in my cheque immediately after the sales executive left. The executive refused to return my application form as well as cheque, and when I complained to the call center, I was sent an email and SMS to the effect that there is a technical fault in my area, due to which connection is delayed. I received a call daily from an Airtel executive from Chennai apologizing in advance stating that the connection may be delayed due to technical faults in the area. I was told that it would be rectified before my connection start date in any case. 5. My bank obviously returned the cheque to the provider because it was a post-dated cheque for a much later activation date and I was not even a customer of Airtel's yet. I was charged a return cheque charge because of Airtel's misrepresentation of information and forceful attempt to issue a connection without installing one. 6. I called the Airtel customer care and complained and I was told that it is my fault to have believed the sales team, for there is no procedure for taking a form to give me a connection at a later date, such a facility is not available with any provider. 7. I asked to speak to the manager of the customer care executive, and she told me very rudely that she was not here to listen to my complaints but to follow her process, and in her process all she could see was there is a technical issue in my area and I can call back later. As for wrongly attempting to en-cash my cheque, she cannot help me, it is my fault to have believed the airtel sales executive. I am filing a complaint both because such matters should be taken cognizance of by regulatory authorities who aim to protect consumer rights, and also by consumers who are regularly applying to such providers for connections.

To whomever its concern I was promised by your floor supervisor named Vinith and for god reason she might have lied to me, As its common with your Airtel Corporate People. You are absolutely fit for nothing, I don't see any productivity from you guys apart from warming up your seats… You don't justify the position what has given to you. My 4G no is :- [protected] You have billed me for something which i haven't used it… On top of it some promises made for waiver. You guys are worthless Im cancelling all my 12 connections which i have for my sales team. Regards Suprith [protected]

I requested for a new Internet connection on the 16th of April, 2014 and made a deposit of Rs. 500 online. For over 2 weeks there was no response from Airtel regarding the new Internet connection and no representative from Airtel even took an effort to contact me or to collect the documents as required by the service provider. After losing my patience, I called up airtel customer service to check on my application and I was repeatedly promised by the representatives for 3 consecutive days that someone from airtel will contact me for sure and will be made sure that I get the connection as requested, ironically no one called or showed up. On the 4th day I called up Airtel, cancelled the connection and asked for the refund of my deposit. New connection details below: CAF No - ONCHENN00734558 Transaction ID[protected] Transaction Date & Time[protected]:27:05.711072 Amount - 500 After 2 days, which was 23rd of May... A representative from Airtel called and promised that he will collect the document from me on 24th, which actually the only thing he did and promised me once again that the connection will be made secure and installed at the premises on the 26th of May. Despite asking him several times whether they'll be able to make sure of the connection definitely on 26th and he did promise, took an advance amount of Rs. 2000 for the connection and gave me a receipt with Serial No. TNPB312605. Ever since I've been following up with this representative named Mr. Senthil Kumar. R, until today and this representative and his manager have been promising all over again to get the connection sorted out and its been 5 days from the day they promised and no sign of connection yet despite telling them that my work depends on the Internet connection. I deeply find this intimidating and taken for granted just because I've been patient enough with the service provider. I sincerely hope this would shed some light on the poor customer service by airtel broadband and would like to know if there's anything can be done to escalate this issue to get some justice. Thank you! Nanda Kumar

Dear sir / Madam, This is Hasan Umar Sarvaiya n my mobile number is [protected] I have a complaint that I am using internet of airtel from the past 6 to 7 years and I know how much MB is consumed if I surf online and if I download... So today morning what happened is I had a 3G balance of 315 MB and to my knowledge I played 1 online game for 1 hour and I am very much sure that it shud not consume more than 15 to 20 MB but when I closed my mobile data n saw the 3G balance ther was nothing and on top of it my mobile balance was also deducted near about 20 Rs...At that time I thought there might be some mistake from my end so I did the 3G recharge today morning at 7 am again and I got 1024 Mb balance but after playing that game (3 patti) again for 45 mins I checked the 3 G balance again and I was surprised to see that more than 150 Mb has been used which is totally ridiculous... I have been using 3 G from the past 6 months n if i play an online game for 1 hour it takes 10 to 15 MB but in just 2 hours you people deducted more than 450 Mb which is baseless...So I want an answer for this ASAP... So I request you to kindly look into this matter and settle the Mb back into my account along with the money deducted otherwise I will have to take some other steps... Thanks & Regards, Hasan Sarvaiya..,

I already wrote to Airtel about the billing discrepancy and Reference number provided is 55056718. 1. I had taken the MY PLAN services on March 2nd or 3rd 2014 and took the rental pack of INR 799 which gives me 35 packs. 2. Looking at my previous bills I had selected the various packs on my number. 3. However it seems that the packs never got activated and the 799 rental was applied to my account (immediate effect). 4. Which means I was paying 799 but was not getting any privilege because Airtel online system had some error. Obviously I am not a fool to take 799 rental and not take the benefits, so it is clear that your system has some fault. 5. I realised this only when I saw my April month bill being as high as ever plus there are booster charges of 499 even when I had taken only one booster of 199 (Internet Pack). 6. Now the VERY strange part is that a customer can select MY PLAN only online and Airtel servers are always down. 7. Since after I spoke at customer care on April the 24th I have been trying to change my plan online to avoid further charges but it always says "CONNECTIVITY FAILURE" I have still not been able to change my plan and have not heard back from Airtel yet. I wrote and email to Airtel on April 27th to which I received a reply that I shall get the resolution by April 30th 11:51am, but I did not get any call nor any messages from Airtel.