Airtel Complaints & Reviews

Hello - I recently quit my job from MNC and had a corporate connection with Airtel. Now I am retaining that number and have requested Airtel to change my connection to Individual Number. I have submitted all required documents to their office in Santhome Chennai, have paid my individual Bills since Aug, have contacted more than 2 people in Airtel to help me with this. They just give me an option it will be done immediately but nothing happens. They never tell me what is the problem but I am still not able to convert my connection from Coporate to Individual since Aug 2013. A big brand like Airtel is having its reputation ruined by poor Service levels by their employees. I have lost my patience over the last 4 months in trying to call these airtel employees multiple times. Am just so frustrated over this. Hope I can get some help through this Forum

Dear Sir/madam, I lost his sim card before 2days. But it is using regularly in sagar. So i request you to block my sim card as soon as possible. My information are following- Mobile no.- [protected] Name:- Vijay Prajapati Add :- Durga puri colony, Ganesh pura, Morena, MP, 476001 Thankyou sir/madam

I need broadband connection for my office, I searched for good broad plans and customer service, And when i visited airtel website (http://www.airtel.in/about-bharti/about-bharti-airtel) I gone though with highlights. Their vision "By 2015 airtel will be most loved brand, enriching the lives of millions" Then they have mention: Bharti Airtel becomes the fourth largest mobile operator in the world Airtel launches Mobile Services in Lakshadweep and so on. With these highlights I though they are really taking care of their customers and they will provide the best service. But I was wrong. I visited one airtel office in my locality ( in Malivya nager near satker shopping center) I waited for 7-8 minutes no one was bothered to ask me why i am waiting and what i want. then when they asked me, they were so rude, I had to repeat my quarries twice or thrice then they will answer to me, I was really disappointed. Then finally their service executive ( Mr Sunil Soni [protected]) has contacted me and explained me the plans. They asked me to collect the documents. Their associate( Mr Ankit [protected] ) came and collected my documents and Rs 5500. With the promise that they will provide me broadband connection with in next two days. Next day they called and said sir we did not check the documents properly and one page is missing in your documents please scan and mail us. I did it. Then again they called and said sir you scanned from your smart phone (i phone 5). So scan it with scanner and send it back, I said i am busy with my office, please send some one to collect it. They replied sir we do not have any one. Send it soon, so we can process it fast, they given me the option sir visit nearest airtel outlet and our associates will scan and do the needful. Fine! I visited the same aitel outlet in my locality. They said sir our scanner is not working so we can't help to you. We can tell you the cyber cafe where you can do it. I visited cafe and send it to them. Then after two days, they said sir they will fix connection tomorrow at 4 PM. Fine I waited till 4 PM. No one came and when i started calling them no one was answering the call, keep on waiting finally i called Mr Ankit, he started saying sir I will check and see what happened, But I did not receive any proper answer. Meanwhile I got call from Mr Amit ( [protected]) He said sir there is some issue and we are not sure that we would be able to solve this issue or not. So may be we will not be able to give you the connection. I asked them then why airtel confirmed me that they would be able to give the connection before collection my documents. Then after a long discussion without any conclusion, he BANG the phone, that was so rude. I don't think this was the right way to deal with customers. Then I called again to Mr Sunil, he said sir I assure you tomorrow morning at 11.30 AM my technical team will come and fix the issue. But again the same nothing concern about their promise, I was waiting till 3 PM no one came to attend my connection. Then Mr Sunil said by tomorrow they will fix your connection. I want a clarification, why company do not take their customers serious-ally. And how their staff, team members, associates can be so rude and even do not think it is necessary to say thank you, please or feel apology for customer inconvenience. And why not fulfilling the promise which you are confirming. PLEASE DO NOT COMMIT FAKE PROMISE TO YOUR CUSTOMERS, it spoils your brand value. And in your vision if you are saying you will enrich million people, I do not know how you will complete it, when you are setting examples o[censored]nsatisfied customers with very bad experience. rest details installation request no is 18862097 Deepak [protected]

I referred my friend to buy Airtel Dth via airtel referral system by sending referral sms and by calling 12148. My friend activated the connection on 11 November 2013 and i have been told that the referral amount of Rs.200 will be credited within 48 hrs but the amount is not credited. Airtel should to take responsible to see that the referral amounts are credited properly or not. I called up airtel customer support to complain that the referral amount is not credited. Customer support person didn't respond properly and he is not ready to take up the complaint. I need a response from airtel dth service

Since 6 months i have the complaint for the bill in which charges are applied which i have not used. I have this no since so many years but now the i am really upset with your service. last month i was out of India for 15 days then too my bill so high. i want to continue with airtel if this wont happen again. and iget good waiver i would b continuing. Give me reply soon. waiting for the positive reply. thanking you.

i had applied for the disconnection of my number-[protected]. in september 29, 2013 and i was forced to continue the broadband connection for 1 more month without any charges (charges waved off for 1 month) and was told that if i want to continue the services only then it will be continued otherwise the connection will be disconnected, but after 1 month your company has not called up weather i want to continue or not the said connection, has raised the bill for Rs.1354.52. which i am not going to pay as i am not using this connection. kindly get the connection disconnected as i am requesting for the disconnection from last three months and relieve me from the burdon and mental harrasement given by your company . i again request you to disconnect it immediately..

I have been using the mobile no.[protected] of this company for last two years and this company had deactivated my cell no. during the month may, july, Aug 2013 due to their server problem and is demanding the bill for the said period. But sir they people do not understand my problem that i had to face a lot of problem for the said period. I must be compensated for the said period instead of that they are demanding bill for the said period. Please do favour to me as soon as possible

DearSir, I had used M/s. bharti airtel limited fixedline services, a/c # [protected] &[protected] respectively. I have requested to close this connection on immediately basis and on 28th July, 2013, I have moved to South Korea and my family also shifted to domicile location. also due to some personal problem in South Korea I was unable to make any transaction upto 15th September, 2013. Currently, I have seen that they have added in billing cycle month of August, September, October, November, 2013 and onwards also. and also E-mailed me reminder-1: Please make the payment of the due amount within 7 days of receiving this email. I am ready to pay only month of July, 2013 but still they have charged written aforesaid months also. Kindly consider in this matter, Thanks & Regards, BIJAYA KUMAR MOHANTY +91-[protected] b.[protected]@hotmail.com

This is unbelievably idiotic. You go to the Airtel webiste and try to access 'Manage Services', this is the response you get: 'generalViewException.system.unavailable Please click here to login again'. This is the situation for three consecutive days. I think the company should wind up their website if they cannot 'manage' it properly and wasting customers' time.

I had used Bharti Airtel Boradband services. My Airtel no & Account id was [protected] & [protected] respectively. In the month of August 2013, I planned to shifted to a new location so, I applied for the disconnection. But later on I received call from Airtel customer care. They offered to me that they can relocated my connection to the new location. But I didn't want to pay for the month of September 2013. I wanted a gap of one month as I was going to shift in the month of October 2013. So, they offered to me that I can change my plan to a lower package and a waiver will be given to me for the gap month and thus making my net due payment negative. And I can continue my connection from October at the new location. It was confirmed to me that a waiver will be given to me and my due payment till September end will be negative . So, I accept this offer. But later on they informed me that they are unable to provide the Airtel connection at my new location. So, I asked them to disconnected it. After few days I started receiving call that I have a due payment. I informed that I had been given waiver. They never objected on this. But they called me 2-3 times more and I reiterated about waiver. They never objected any of the time. But now I am receiving email that for the payment the due amount of within 7 days. This email is totally uncalled for when the matter has been discussed so many times on the phone. Following are some of the request no.s which might contain details pertaining to this matter. 37593728, 37856502, 37933094, 38946430, 39147440. You have more access to records than me. Kindly check the records and reconcile. Thanks & regards Rahul Singh Bhandari

This is regarding postpaid bills that are being sent to me inspite of my repeated request to disconnect number.I have already paid bill for July month-ie till the period I have used ur services.why I am being asked to pay till nov month.i am currently abroad and I am not using ur service since mid July.i'll pay if I am using your service. Why will I pay if I am not using ur service?u can check bills to see i[censored]r services have been used at all.this is just cheating.I have also sent email to ur customer service.they are not answering my question.I am just being harassed by sending mails with no answer.

Dear Sir/Madam, I applied for a new broadband connection on Monday, 11th November 2013 on www.airtel.in. Soon after, one person by name Satish called me and came over to my residence to collect my documents. As the installation address is different from my permanent address, this person claimed to have gone to the installation site to check feasibility for a new connection. (Connection required at Kaggadaspura Main Rd.) I was told that my connection would be ready by Wednesday (13th) evening. In spite of repeated calls and SMS messages yesterday, this person did not respond. Later he claims that he “left his phone at home”. When my documents were collected: 1) My landlords address was entered as my residence address (As I provided my rental agreement) 2) Mother’s name was entered as fathers/husbands name 3) RS.500 was collected as “installation charge”. When contacted, Airtel clarified that they only collect REFUNDABLE security deposits. I am seriously beginning to doubt the authenticity of this person. I was not given any receipt/application no./reference no.. Here are the details: Name: Satish Phone #: [protected] Email: [protected]@rediffmail.com (I have emailed my rental agreement to this address) I have handed over the copy of my rental agreement with confidential details. Regards Rahul Fernandes [protected]@gmail.com

Hi All, I am cheated by Airtel as we all know that they are providing 4G and i thought they are one of the best service providers and took a new connection and purchased a new 4G dongle LTE for Rs 1500/- and a plan of Rs 999/- plus tax. But to be frank its too worst always i used to get 2G speed and for 30min i used to get 3G speed and intermittently the connection used to be lost and i called customer care many times and opened complaint tickets with them and without my knowledge they used to close the ticket as resolved with out my confirmation this is not at all fare. If they thing that i belong to some rural place its wrong i am in Bangalore city in bellandur near to IT park while giving connection they said you will get 10 mbps speed but its also wrong and Airtel Engineer used to come and check and said its working fine one day when he sat he came to know that there is an issue with the tower but they never resolved that issue. I nearly raised 7 to 8 times complaint in 2 months and they used to say we resolved and after they step out from my place the same issue and from my side i suggested if there is any change in hardware please change that but they kept that feedback aside. And i am cheated they used to say when i said to disconnect my post paid connection they said your used nearly 5 GB of data yaa when it worked i can surf right as i am paying nearly 1000 Rupees there are just cheating i have faith in this forum please give justice i dont want anything let them take there modem and pay back my 1500/- atleast and my mail id is [protected]@gmail.com and my number [protected]. In my next complaint i can attach that eror screenshots and i had 2 complaint numbers as of now any how i disconnected and i dont want others to face the same problem. And my airtel connection number is [protected] Thanks & Regards, Satyendra

Dear sir. No solution for my problem, I have been receiving NDTV NEWS msgs for past 2 months, i have activated DND also but these msgs are still disturbing me, i had contact customer care 6 times but they are saying that i have subscribe these from any website but i have not subscribe my number to any king of these websites...Msgs are coming from (AP-NDAROT), I have activate DND service but still no solution..i have to Port my Number in another company. My No.[protected]

I have been an Airtel Customer for over 8 years now, so much so I have been using the same number. I have been using Blackberry services on this number since 2 years or more now. My blackberry had to go for a repair so I was using another handset which needed a normal 2G connection. they mentioned that the 2G wil not work unless I get the Blackberry internet connection de activated.. Thats 599 bucks for the month down the drain. I get my blackberry back. I call them to de activate the 2G and activate my Blackberry plan. and they give some scheme saying it is going to cost after certain usage. I told them. I deactivated the services for one week. I was using unlimited interenet previously and now they say"ITS NOT POSSIBLE. SORRY" Sorry, but seriously? how do you expect customers to be loyal again?? As I type this complaint, the airtel guy has kept me on hold on 121 as I asked him to transfer to some one senior. The phone has been on hold for more than 14 minutes now and I AM SURE HE IS NOT TRANSFERRING THE CALL ANYWHERE. 16 minutes of hold and all supervisors in airtel are busy !!! IF YOU WANT LOYAL CUSTOMERS, BE LOYAL TO UR CUSTOMERS WHO HAVE BEEN WITH YOU SINCE YEARS. !

Dear Airtel Team, My airtel number [protected] has been suddenly deactivated while i am on International Roaming. As per customer care, my number has been permanently stopped on 09/11/2013, as there was no usage on account for 90 days or no Recharge for 6 months. As per Airtel policy, this leads to stoppage of the number. Also they mention we cannot start the same number for you as the number will be recycled and shall be assigned to a different subscriber. I am using this number for last 12 years and your guys say same has been deactivated. What the heck. Please look into the matter at the earliest and top most priority, This is not DONE. I will take this matter to the highest level to get resolved. BR, Ashish

After about 45 days of working the connection now frequently gets disrupted. I am unable to use the connection properly. Right since October 16th 2013, this problem exists. Even after repeated calls and complaint to customer service, they shamelessly keep saying that they will send some one to fix the problem. Two engineers did visit my place, but they were not able to solve the problem. they keep on saying that someone from the network team will visit my place and fix the problem. I paid Rs. 1500 for the dongle and sim. Customer service is so poor, that they do not seem to feel guilty about their lack of service also. Disgusting people !!!

sir i am not using my airtel dth connection for last 2-3 months and after few days i am receiving call to get recharge airtel dth and get more balance and free days and now after 2 months i getting call to get recharge by 299/- and year free subscrition .sir i dont beleive it and cross check by asking more detail about it by the caller. they say they appointed by airtel dth and had to work for those digital conection are not using or cut and they get my airtel digital id and and my number through airtel dth.but i dont get the offer and then i contact airtel custmer care and they refuse about it. sir the number is [protected] which contact me through 2-3 month to get recharge. please sir i am very very disappointed by it and feel that i cant do anythink to punish them. My number is [protected] My airtel dth id is [protected]

From:
G.Praveen Kumar
Plot No: 114, Door No:1/11, 1st Main Road,
Venkateshwara Nagar,
Ramapuram
Chennai – 600 089.

To
The Bharti Airtel Ltd.
Chennai

Sub: Surrender of Airtel Mobile No: [protected] Account No: [protected]

Dear Sir/Madam,
I would like surrender the above said post-paid mobile connect with effect from today
Request to do the needful at the earliest.


Regards,

G.Praveen Kumar

I placed a request in airtel.in for a 3G Dongle, Immediately i got call from dealers and the next day dongle and the SIM card was delivered at my doorstep but they did not give me the SIM number and they informed me that there will be an address verification tomorrow post that it will be activated immediately. Post that no one is receiving the phone from Touch Point helpdesk and i called Airtel customer care 10 times every time i got contrasting replies such as once i was informed your address verification is done hence you dial a toll free number from your alternative number your dongle will be activated. When i called that toll free they are saying Address verification is not completed yet. When i called Airtel customer care again they informed yes, the address verification is not completed and we will not take any complaint without mobile number and Touch point helpdesk is not picking up the phone to get the mobile number. When i informed this to customer care i got the reply as buy a new SIM. I do not want to waste another 1 week by calling customer cares without any luck. All i want is the money back which i paid to the dealer.